Best Home Plumbing in Boston MA

Caleb Whelden and company from CTW plumbing were employed to service and maintain the heating and air conditioning units at a residence of mine for over a years' time. They consistently had difficulty arranging to complete jobs in a reasonable time frame, and often made mistakes, some relatively minor and merely forgetful (such as forgetting to replace caps on refrigerant lines), other mistakes much for irresponsible and dangerous. Caleb Whelden easily became defensive. He was not conscientious about taking responsibility for the problems and inconveniences caused by his actions. An incredible amount of time and money could have been saved if another maintenance team was hired earlier on.

Best rates and service. Dan is professional, on time and doesn’t overcharge customers. Hired him for kitchen sink, dishwasher, and washing machine installation. Highly recommend

Wayyyyyy overpriced. I had a service call that resulted in replacing a hot water heater. My other contractor onsite said they were in and out in under an hour, which is great, right? I was charged $2065.00. His defense was that he told me the cost before hand. First of all he gave me an estimate. Secondly, I've never had a hot water heater replaced before. It sounded difficult and like it might take all day at that price estimate he gave me. Boy was I a fool. Had I known he was a price gouger I would have negotiated at the start. When I discovered they were taking advantage I fought back. In the end he tossed me $100 off. He continued to defend his pricing saying that the heater cost $1,100 (I called a supplier, that's the retail price, which they get at wholesale so he makes money off of that), and his defense was that he had 2 guys there. Let's do some math. $2065-$1100 = $965. They were there for under an hour. I'll throw in an additional hour for travel time and delivering the heater. That comes to $965 / 2 hours = $482.50/ hour for 2 guys. But you know he's not paying his helper much. $40/hour at most? So the guy just pocketed $442.50/hr. Annualized that comes to a $920,000 salary. I got smoked.

It's hard to find honest and trustworthy work in this business. I called a number of competitors in the area and it was the same song and dance: flat trip fee + plus diagnostic. The competitors wouldn't even provide a quote estimate even though that's what their website promised. When I called T-Flow, the person (I forget the name) who picked up the phone seemed to actually care. He asked a number of questions to drill into the problem and provided a clear cost/benefit analysis. No upselling, no misleading information, and provided some DIY tips to save money! Thank you T-Flow!!!

Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.

We recently had a clogged drain and cracked drain pipe. We called Power Plumbing, and Dave got back to us within a half hour. He and another plumber came out that afternoon (exactly at the time they said), and fixed the problem. We're very happy with their responsiveness and the quality of the work. We would definitely use Power Plumbing again, and would recommend them highly.

I have written a positive review of McMahon Plumbing & Heating in the past, but unfortunately my opinion has changed. I've used them before for heating services, so maybe that is their strength. I will never call them again for plumbing services. I had a clogged shower drain-- the most simple plumbing problem to fix! I can't miss work and wait around all day for a plumber, so my retired neighbor let them in. Then they stood around for half an hour and left without doing a thing! Apparently they needed to speak with me before they could do the job. I'M AT WORK! I CAN'T ANSWER THE PHONE! I TOLD YOU THE PROBLEM, SO PLEASE GO FIX IT! Instead they wasted everyone's time. Then I called Vaughan Plumbing & Heating-- also local to Hyde Park-- and they gave me an UPFRONT COST! How hard is that, McMahon?! I left a check for them for the amount they quoted me, and the job was done the day after McMahon did absolutely nothing. For plumbing issues, please use VAUGHAN P & H! I have no idea what McMahon expects. I have a job-- my life doesn't revolve around you. I guess if you are available to stay home all day, then McMahon might be able to fix your plumbing problem. I'll never know! For the rest of us who live in the real world, McMahon is a total waste of time (at least for plumbing issues).

Frank was professional, responsive, arrived on time, and quickly diagnosed and repaired a leak due to a bad shut off valve. I will definitely hire him again!

Anthony has done several jobs on my water heater, boiler, even toilet. He shows up on time, does great work, has very reasonable prices and is always up front about what is needed and what doesn't need to be replaced.

This is the second time that I have had a Pann Home Services' technician visit our home to solve a problem for us on our gas fireplace. The Company itself is very professional: always has a human voice when calling, they follow-up with phone calls for the scheduled time/ visit for repair). The technicians are very thoughtful: respect of your home, booties for shoes, and blankets to protect floors. This visit, I had Luis and he followed all that I expected from the company and fixed our problem. Thank you Luis.

From the moment you get on the phone with Karen you are well taken care of. She senses the urgency of not having hot water and in spite of being slammed she finds a way to get someone out to you quickly. My instahot system failed and needed to be replaced as it was 12 years old . They were able to get me a replacement and get it installed quickly . All the people who came out here Pete who did the initial assessment and then Mike and Joe who did the install were as courteous as you could ever hope for . they quoted 4 hours for the job and got it done in about an hour. Pricing was fair and very upfront. Contractors are always a challenge and plumbers more so, but these guys were amazing top to bottom.

I’ve used Michael on at least 10 projects. I’m a contractor and I have never had a problem with his service or price. The reality is that people’s time is worth something, especially on a weekend emergency call.