Best Heaters Repairs in Boston MA

Caleb Whelden and company from CTW plumbing were employed to service and maintain the heating and air conditioning units at a residence of mine for over a years' time. They consistently had difficulty arranging to complete jobs in a reasonable time frame, and often made mistakes, some relatively minor and merely forgetful (such as forgetting to replace caps on refrigerant lines), other mistakes much for irresponsible and dangerous. Caleb Whelden easily became defensive. He was not conscientious about taking responsibility for the problems and inconveniences caused by his actions. An incredible amount of time and money could have been saved if another maintenance team was hired earlier on.

Frank was able to come next day to fix an issue with our furnace.

He did a great job of explaining what the issue was and how he was going to remediate it.

Would recommend contacting Frank for any plumbing needs.

Prompt courteous service. They arrived on schedule, completed the work, cleaned up, and removed the trash. Very smooth interaction.

Power Plumbing did an awesome job! Replace garbage disposal and fix the leak. Very happy, next day service and cleaned up after.

Great service, knows his stuff and identified the problem quickly!

They have preformed numerous repairs and inspections for us. Each time their work has been outstanding, very respectful of the house, and they have exceptionally competitive pricing.

The first time they removed an exceptionally deep and stubborn clog. We had a 25' drain snake, which was not able to reach it. The 2nd time they diagnosed and repaired a sump pump float switch. The 3rd time, most recent, they conducted preventive maintenance of our heating system. They removed all the air, identified which issues I did not need to repair now (just keep an eye on), and conducted training on boiler operation . These folk truly know their craft and preform exceptional work.

I will continue using this service company as my go-to plumbers.

Rich Mathews is really a good HVAC and plumbing expert, very genuine and honest with estimation, work and well organized. We got flooded and the hot water stopped functioning, called so many places, Rich was out on another job, promptly returned my calls, texts and emails. He also has a great relationship with the local town inspectors that is able to coordinate very efficiently on permits and inspection times. He came over on Saturday and got the water heater replaced by Monday, again kept us in the loop with the process. Fixed few things which the builder had forgotten about it during initial construction. He has kept in contact after the job was done to make sure we were runing and if other items related to water damage were getting addressed, highly recommend him, glad that I found my plumber for all future work (Thanks Rich !)

I recommend these guys 100%. When I call Joe the owner or the secretary that’s the beginning of my plumbing problems being resolved….every time!

As a property owner I appreciate and need that responsiveness.

Tim and Frank polite and professional. They answered all my questions about carbon monoxide and gave me good advice on CO detectors for my home. they found 2 pipes that needed sealing and came back a few days later to repair. Very good company.

Andy was quick and efficient and the price was much cheaper than Roto Rooter. I had roots in my sewer line and Andy was able to jet the line clear the roots at several locations along the line and confirm with tv inspection.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Phil and Jorge are amazing! 5-star service.

Excellent job, quick and reasonably priced.

They take advantage of you if you are in a fix. My water heater broke and called them to replace it on a Saturday. They came replaced the heater took the old one back.
GE Water heater with same warranty (6 yrs) costs $425 in Home depot. They charged my tenant $2250 plus $ 375 for coming on Saturday.
When confronted I was told that they used better water heater which costs $1100. That means I was still charged $1400 for installation ($350 an hour )
He agreed to refund me the overcharged amount and sent me a Big check of $100. Which was promptly returned to him.
Isn't it day time robbery ? Never use them if you don't want to be robbed.

Barrell Plumbing installed a 2 mini-split system providing air conditioning as well as heat. We were impressed with how they were able to start and finish the work earlier than they originally quoted.

Their workers, plus an outside electrical crew they hired to perform the electrical work, were professional and efficient, especially how they cleaned up after themselves upon leaving.

The units have performed above our expectations, especially after experiencing several weeks of hot, humid weather. Now that cooler weather is here, the units provide excellent heat very quickly.

We are very satisfied with Barrell Plumbing and would certainly recommend them.