Best Heat Pump Water Heaters in Boston MA

As a real estate agent it is important to be able to recommend vendors of all types that I can count on to do the job for my client. This company has not only exceeded all my expectations for my clients, but done so in a timely and professional way. Cannot recommend them highly enough!

Very professional, personable, and I would hire them again I would recommend them as a 5 star comp.

Frank did call me today to let me know why he didn't make the appointment. I apologized. I had asked why he didn't have someone else contact me to let me know and he said that there wasn't anyone working with him. I still believe letting customers know that upfront will give the customer an understanding and will allow them to empathize on how stressful his work day would go. I take back my negative comments and applaud him for doing what he can for his customers during these stressful and trying times we are all living in. I am truly sorry for writing that but had I known, I would have been more understanding. Again, I hope you can accept my apology. I hope you feel better.

We're called on Drain Flow a couple of times to deal with really stubborn blocked drains and they'd be the only place I'd go next time I needed a plumber. They're really easy to wok with and good value.

Both times, it's been a cinch to get hold of them and arrange an appointment and once here, Anthony has been great. He works quickly (and cleanly). Plainly and simply, he gets the job done. It also doesn't hurt that he's really pleasant and helpful, explaining the problem and the solution without patronizing. As a bonus, last time he was here, I also asked Anthony's advice on fixing a broken shower curtain rail. He didn't just give me advice, he spent an extra 10 minutes fixing it - and didn't charge a penny. Thanks!

Had a water heater go out just last week. Very bad timing as we had a roof leak (the two were not related). We called Pann but were worried that cost of the heater, coming at the same time as other home repairs, would be an overwhelming burden to out wallet.

Michael Bunik, Pann manager, worked with us to make sure we got a great water heater in a timely manner, at a price we could afford. We were really glad we called Pann.

The Pann techs, Dana and Andrew (Drew), were very professional. Like all Pann jobs, they arrived on time. I was worried about complications in terms of getting the water heater in place due to our particular home and the addition of our basement door being inaccessible due to snow. I shouldn't have worried. Dana and Drew quickly found the best route to get the old heater out and the new one in. They worked in a very professional manner and finished quickly. They took the old heater out and cleaned up everything related to the installation. Even to the point of Drew making sure that there was nothing at all that may have dropped on the floors; a post installation inspection as it were.

Besides the great service, there were two items that show the professionalism of Pann. Michael Bunik is familiar with our home from previous visits. Michael had Dana and Drew bring out a shorter water heater (I guess they make them in different heights, albeit with the same water capacity). This was because, on another visit Michael noticed that our heater would install, to meet code, easier if the unit was shorter. Note that this was simply Michael's eye for detail in regards to home maintenance issues. At the time Michael took note of the height issue, our heater was functioning properly. He's just that good in helping homeowners be satisfied with Pann's service.

The second item of note was that Dana took time to make sure that I knew how to light (or re-light) the water heater in case the pilot went out. This wasn't trivial, it took a few minutes for me to learn. The upshot is that I'm now confident that, in the case of a pilot light going out, I can re-light it myself. I know that the instructions are on the heater but, by Dana's taking extra time to have me go through the procedure, I don't have to fumble around or worry that I'm doing something wrong.

Thanks to Dana, Drew, Michael and Pann for a great experience and a great water heater.

I had a furnace issue and was weary of which company to call. Winters was one of the very few companies that doesn't charge for coming to your house. Jeff and Anthony came by my place on the same day, and diagnosed the issue and then gave me a price. They didn't pressure me at all, they tested to see what the issue was for a while before providing me with options. At end of the day, they fixed my issues, and heat was back up and running, and they gave an DECENT price. My next door neighbor was having issues as well, they took the time to inspect their issues fast. Because it was such a small issue, they didn't take her money. Honest and professional people!

The engineer, Uriel, was terrific. He did a fantastic job and was very professional and friendly.

I called him at 7:30 AM on a Saturday morning and left a message. Kevin McGrath called back in 20 minutes. After explaining the situation, he said I'll come over between 9 and 10 AM, but he arrived a little earlier before 9:00 AM.

Within 20 minutes he had figured out a work-around to get it going temporarily, and explained that his son (also named Kevin) would check on getting a warranty replacement, and we could discuss this after the weekend.

The fact that he came right away, knew exactly how to fix it (being an older gentleman he knew some tricks the younger guys probably wouldn't have come up with), and on a weekend made it well worth the price. I would definitely give him a big thumbs up.

Great customer service and fantastic work ethic!!!!

Highly recommend Bill … did a great job installing our new hot water heater and has been helpful with a handful of issues that popped up over the years.

They take advantage of you if you are in a fix. My water heater broke and called them to replace it on a Saturday. They came replaced the heater took the old one back.
GE Water heater with same warranty (6 yrs) costs $425 in Home depot. They charged my tenant $2250 plus $ 375 for coming on Saturday.
When confronted I was told that they used better water heater which costs $1100. That means I was still charged $1400 for installation ($350 an hour )
He agreed to refund me the overcharged amount and sent me a Big check of $100. Which was promptly returned to him.
Isn't it day time robbery ? Never use them if you don't want to be robbed.

Everyone that I dealt with was polite and professional. Costs were explained in advance, and my leaking hot water heater was replaced within a few hours of my initial call. Very highly recommended!

Ernie was very professional and explained everything. He is very personable and did an Excellent Job!

The most responsive, reliable, and skilled professionals. Online bill pay is convenient and they explain the billing ahead of time so there are no surprises. 100% recommend and have called them for everything.

Had an appointment and they did not show up, call, or respond to my text asking if they were still coming. Now I have to find someone else to fix the leak under my sink. Very disappointing.

They charged me $500 for an estimate that was double what it cost for someone else to do the job...stay away from them!