Metro Boston Plumbing & Mechanical

Professional and efficient service … Would recommend!

They never answer the phone or respond back for days. They installed a 2 water heater that don't work and try to blame others. I would NOT RECOMMEND METRO BOSTON PLUMBING!!!!

This is my second time using Metro Boston Plumbing. Ernie is the best. Professional, courteous and a fantastic plumber who always makes sure the job is done just right! I highly recommend.

Bernardo was great. Very helpful and did the job cleanly and professionally.

Very very happy with the professional job. Everything was done right. Great crew! Thanks Ernie!

Repaired my heat pump. Showed up on time, worked hard, and charged a reasonable price. What more can you ask for?

It looks good and neat ,, beautiful water line to my refrigerator to make ice and filtered water !!!

Great company, reliable, plumber came on time and finished the job. Reasonable pricing. I will call again when I will need a plumbing service.

Very good service by a experienced plumber.

Had to have a toilet replaced as well as the shut off valve. Ernie explained everything and was very neat. I will use him again for my plumbing needs.

After providing good reviews for Ernie, I am now back here since my experience did change.

Ernie installed all the plumbing in my property, including a brand new Navien boiler. His job took 6 months to complete and by then, it was already summer so the new tenants did not need to use the heater.

Fast forward to October/November when the winter started, the brand new boiler started to shut down daily. I immediately reached out to him to fix the issue and like other reviews stated, it was everyone’s fault but his. It took him 7 months to fix the issue ( now again summer time). I still don’t know if it is fixed as the heat does not need to be on.

I spent well over 50-60k on plumbing work on him, and in the end, I looked at the numbers for my last invoice which I paid without reading( my fault) and discovered that I had overpaid him 1650 extra.

After trying to resolve this issue with him, and after I pointed out to him they the items on that invoice were already paid for, he then came up with an excuse as to why he charged this amount, according to him he spent 6 hours at 250 per hour to install a small baseboard on a tiny bathroom that was already installed by another plumber, it literally just needed to be connected, and did not take 6 hours, he definitely inflated the hours he worked on but instead of him being honest and refund the overpayment, he made up 6 hours of work that he never quoted for just to justify not refunding the overpayment.

In summary, Ernie acts and wants to charge like a pro, but his work, lack of knowledge and his sneaky ways of invoicing his customers determined the fraud he really is. If you are thinking about using him just be aware. Slow work, too many excuses and incompetent.

We recently remodeled our kitchen and Metro Boston Plumbing redid the plumbing for the sink, dishwasher, and fridge. Ernie did great work and was really good to work with. When we converted a fireplace to gas just recently, Ernie did great work adding the gas line. I can certainly recommend this business and they will be my first call for any plumbing needs we have in the future.

Great service, prompt and job well done

We had a water heater fail and decided to install a tankless system to avoid future messes. Ernie at MetroBoston Plumbing & Mechanical explained the various products involved to help in our decision. The installation went smoothly, organized and cleanly. We couldn’t be happier with the work and the clean up. I recommend MetroBoston Plumbing & Mechanical wholeheartedly.

Changed my entire heating system and I couldn’t be more pleased with his service 🤩 finally a plumber I can count on 👌

The office staff answered my call promptly. Provided me with information. The technician was friendly and knowledgeable.

Best Plumbing Company in town, they are very Professional and helpful!

Ernie is very professional guys always be there on time to the good job on that work. Definitely to find him to do all the plumbing work very professional

Ernie replaced two sinks a toilet plus found and repaired a leak in a vanity. Everything looks and works good so far. House was clean and everything was hauled away. I'll call Ernie next time I need a plumber.

Overall, I very much enjoyed working with Ernie. He is a really nice guy and does a professional, clean job. I would hire Ernie again.

The scope of the work Ernie did for us included: running a gas line to the attic for a new HVAC unit, repositioning gas for a new basement HVAC unit, and installing a new on-demand hot water heater. This project ended up requiring upsizing the gas line all the way back to the meter. To further complicate the job, the work was done in two phases so that our house would not have any interruption to hot water or heat. Further, as Ernie was separate from the HVAC company and the electrician, there was need to orchestrate scheduling of work around the progress made by other companies.

What went well:
- The result is that the work is all running as expected and was properly permitted
- The work was clean and tucked away to allow for finishing the basement and attic
- Ernie worked with me to phase the work such that there was no interruption to gas appliances around the house other than what we agreed could be worked around (our dryer was down for a couple days)
- When one of the gas pipe unions was a bit too loose and was leaking a little gas, Ernie responded immediately to tighten it up
- Ernie ran some gas pipe through a fairly difficult path to get from the basement to the attic

What could have been better:
- As with all good tradesmen, Ernie is busy. This combined with family circumstances meant that Ernie was not consistently responsive in trying to get work scheduled
- We could have communicated about the path of the gas pipe in the attic better so that it was located in the right spot the first time instead of having to pay to re-run it tighter to other piping
- Due to a change in the code and the need to keep the old heating system working until the attic HVAC was running, there was a miscalculation of gas pipe size that lead to an initial failing of inspection and a significant amount of re-work. In the end, Ernie made good on this such that I paid for the unanticipated scope of upsizing pipe all the way back to the meter and he ate the cost of reworking what he had already done that needed to be upsized.

Again, overall I would hire Ernie again, and in fact do anticipate enlisting his help for finishing a bathroom in the basement a year or two from now.

Ernie was very professional and explained everything. He is very personable and did an Excellent Job!

Ernie is great; very responsive, is trustworthy and does quality work!

Ernie investigated the leak and explained the problem and fix. He was honest and gave a reasonable price. He made the fix in a reasonable period of time. I would hire Ernie again.

Ernie, thank you so much for the great job.

Ernie was very responsive and the quality of work was great. He came the same day and understood the urgency. The repair was bit tricky and he was through professional and very friendly. Would any day recommend him.

Ernie was really nice and he responded quickly when I told him I suspected a gas leak in my unit.

I recently did a full renovation and Ernesto plumbed the entire house. He was great to work with, very responsive and professional. I highly recommend his company!

Ernie did a wonderful job! Very knowledgeable, thorough, professional, and responsive. I was replacing a very old gas range and felt a bit unsure about the whole process because gas makes me nervous but Ernie really knew what he was talking about and explained everything really clearly and in a way that made me feel very comfortable about the whole thing! He’s super friendly and says he treats his customers’ homes like his own - he certainly seemed to with mine! 10/10 would recommend!

On time, very respectful, honest, cleaned up after his work area and great quality of work

Ernie did a wonderful job installing my dishwasher!

Great quality work done under time constraints. Very happy with the outcome. Would highly recommend this business.

Ernie at Metro Boston Plumbing did great work for us. He tore out our old bathtub, tile, and piping, and installed a new, jetted tub and surround, piping and fixtures, as well as some sheetrock surround. It required multiple visits, which he cheerfully did. He fixed other plumbing as well! Ernie is reliable, timely, and kept the area clean and did great work! He really went above and beyond for us. We are very pleased with Ernie's work! Thank you, Ernie, for modernizing our home!