Best Drain Line in Boston MA

I called for a neighbor whose main drain clogged on the last day of the year. They sent over a technician who didn't know how to open the main drain pipe...and said they'd send someone more expert two days later!
A total contrast to prior experiences, which is why I nonetheless gave 2* - but for this visit, not even deserving of one.

I called White’s recently to replace a leaking 3 foot section of cast iron sewer line.

After calling 6 other local plumbers, White’s was the only one able to stop by the day the leak started, temporarily repair it, and come back the next day to complete the job. They were decent, courteous, neat, and fast.

However, they charged $2400 in labor for a repair that took 4 hours and about $50 in parts. I expected to pay more for an emergency repair, but not to be taken.

If you are willing to pay a premium, White’s will do an excellent job. However, if you can, I’d recommend shopping around.

Had them replace water heater in my condo. They were very responsive, professional and punctual. I would recommend them to friends and family.

Professional and honest! We contacted them because our sink disposal was not working. He could have easily charged us and sent someone over, but walked us through a common troubleshooting process that we were able to do ourselves. We will use definitely be using this company again. Thank you very much.

Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.

We recently had a clogged drain and cracked drain pipe. We called Power Plumbing, and Dave got back to us within a half hour. He and another plumber came out that afternoon (exactly at the time they said), and fixed the problem. We're very happy with their responsiveness and the quality of the work. We would definitely use Power Plumbing again, and would recommend them highly.

David was my technician and I can’t say enough good things about him. He was friendly, professional and diagnosed the problem quickly. The actual repair went smoothly and he cleaned up after the work. Would definitely ask for him again. Thanks!

I scheduled an appointment for 5/6. They gave me a 4 hr window of when they would arrive. At 2:55pm I received a text telling me they will call me shortly. I replied to the text saying ok, and asked to confirm they are still coming within the 4 hr window given to me? I did not get a reply to my question. They never called me, and they never showed up. I will NEVER use this company! Extremely unprofessional.

Frank is a great guy who always puts his head down and goes to work A trustworthy and available electrician is hard to come by, and Frank is a hard worker who is reliable and gets the job done correctly!

Excellent service from Tony to replace my hot water heater. Although I did not have an emergency, I was most appreciative of the quick response to my call. He promptly set up a time with me, and showed up right on the dime the next day. He performed the job quickly and professionally. I am grateful to know that if I did have an emergency, he would be right there to help. Five stars for Drain Flow!

I remodeled my bathroom and
kitchen. Ron was very responsive and did an excellent job. I had a couple of unexpected issues and they were solved quickly and efficiently. I would highly recommend Pescatore Plumbing.

Nick and Josh were super professional, prompt, and reasonable. We found ourselves in a time-sensitive situation that needed a quick resolution, and Plumr was incredibly reliable and speedy in getting it fixed. Thanks guys!

It saddens me to write a bad review, I wish our experience was better.
We live in a home with a water heater in the basement. It was about 9 years old, and we had a minor leak, maybe one cup of water a day.
I contacted Pann because their sticker was on the heater. I sent pictures of the heater, with close up pictures of the serial number etc.
Amy corresponded with me and we talked on the phone, she asked me about the previous home owners and said we were okay with warranty.

What she didn't tell me was that a minor leak from a water heater is a big red flag, should be addressed ASAP, and the water supply to the tank should be shut off. I learned that the hard way, too late.

It was the week of the 4th of July, so we made an appt for Friday morning after the holiday. The technicians arrived around 7:30am, we went downstairs and found the basement all flooded, with ankle deep water :-(

The technicians were professional, knowledgeable and experienced. They managed to remove the old heater and install a new one in just a few hours. They did not go out of their way to help me deal with the flood, since that's not their job (but it would have been an opportunity to go the extra mile and show that helping people in distress is more important than money).

The main problem was the sketchy warranty. That was the only reason I called Pann, instead of my trusted plumber. Handwriting on the Pann sticker read 10 year warranty, but the technician said it was meaningless, anyone could have written that. So I had to pay the full price for a new one, and their price was about 10% higher than my plumber's.

I called their office while struggling to pump water out, and move stuff to dry in the back yard (and of course then it rained...)
I said I was not happy and asked to talk to the manager. He did not call me back, he talked to his technician on site and agreed to match the quote I got from my plumber. That was an honorable gesture, but it made me think- why was their price so high to begin with? is it nice to take advantage of people in emergencies?...

Our basement is half finished, and the water heater is very visible. The old one was nice and white, the new one is grey, much less aesthetic. Nobody asked me about the color of the heater before it was brought.

And then the technician wrote with a sharpie on the top front of the heater, the installation date and warranty. Why not put a neat official company sticker, that will not be questioned again in the future?..

The flood caused damage, paint peeled all over the concrete floor, rugs and wood furniture were a total loss, stuff in cardboard containers was a wet mess. It took me days to clean up, dry and dehumidify. Fortunately not enough to trigger an insurance claim, but enough to make the aftermath quite a headache. Again, it could have been avoided had the office rep told me to shut the water off and have the heater replaced promptly.

An important lesson here- have a utility pump ready in your basement, and make sure the outlets are GFI. When the extension cord falls into the water, a GFI can prevent en electric shock and save your life.

My impression was that the technicians are good professionals and good guys. They are well organized, equipped and capable. The things that need to improve are communication of urgent measures on the phone, and clearer and more honest warranty.

We used True Blue Plumbing and Heating for a new central air conditioning unit over the summer. They were extremely responsive throughout the whole process and did excellent work.