Best Air Cleaning in Boston MA

Trustworthy, honest and knowledgeable.

these guys are legit. super responsive, timely, knowledgeable, professional, and do the job right - they don’t cut corners!! they’re friendly, efficient and thorough - doesn't get better than that!

Paul was very polite and professional. I am very happy with my new water heater. Very clean and professional plumber that I would like to recommend to anyone.

These folks are very professional, they know what needs to be done and are straight with the customer. Great to have a reliable plumbing service close by!!

Elvis was great. The work was fast and efficient. We couldn’t be more pleased with the service. We’ll be coming back for future jobs!

I cannot thank them enough for their open honesty and caring approach. Instead of taking a job and making money from it, they instead saved us money by just talking to me by phone and advising me on what I needed. Thank you!

First time customer and I had a positive experience with Anthony overall, completing two jobs in one with my kitchen sink - leaking faucet and a garbage disposal replacement. He provided great service and was responsive to my questions about the faucet issue and the varied pricing if I supplied the replacements or not. I called around noon and several texts later, we agreed he would come first thing the next morning.

Anthony texted me to confirm the appointment in the morning and updated me on his ETA. He and his associate arrived in face masks (a welcome and necessary precaution due to COVID-19!) and made quick work of both replacements. Tested to make sure both faucet and disposal were working and they were done. I thought he was there for a about an hour but when I checked the time, it had only been about 40 minutes to complete the work and settle up. They worked quick!

I reached out because of the positive reviews I found online and was not disappointed! I'll be sure to reach out to Drain Flow again if I find myself in need of any other drain services!

Tim and team performed thorough maintenance and filter replacement for my Navien combo boiler. I continue to appreciate their thoughtfulness, guidance, and efficient service.

Professional, reliable, friendly and very helpful. Great Team.

Really helpful - had someone in place to immediately take my information. Received a call very shortly after from someone who could diagnose the problem over the phone. A plumber was here on time and really friendly the next morning. Ended up doing the work for less than quoted.

Used Chillie Willie in Saugus for a heating system and water heater install. Was attentive to our needs, worked with us, took pride in their work, Will use again for future needs.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Akian replaced my hot water heater and boiler with a combined unit that provides both hot water on demand and hot water baseboard heat. The whole team was great: professional and focused on customer service. Evan, in particular, went above and beyond. When the original plan for the direct vent wouldn’t work for various reasons, he found an alternative location for the direct vent (no small feat in a condo building). He worked hard to ensure the project was completed within the original estimated timeframe, despite the delays caused by the direct vent issues. He did fantastic work, and whatever they pay him is not enough!

John came out and was very informative. He got the parts we needed to get heat back to our house quickly. He also helped us understand how to avoid problems in the future.

They take advantage of you if you are in a fix. My water heater broke and called them to replace it on a Saturday. They came replaced the heater took the old one back.
GE Water heater with same warranty (6 yrs) costs $425 in Home depot. They charged my tenant $2250 plus $ 375 for coming on Saturday.
When confronted I was told that they used better water heater which costs $1100. That means I was still charged $1400 for installation ($350 an hour )
He agreed to refund me the overcharged amount and sent me a Big check of $100. Which was promptly returned to him.
Isn't it day time robbery ? Never use them if you don't want to be robbed.

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.