Best in Boston MA

Always reliable! Fast and reasonable estimates, willing to say what they can and can't do.

Horrible service ever I had. All the thing he (his name Sam) needs is your money. I have trouble with combi heater Rianai hight efficiency unit. Then I caledl his plumber service. He came and When he saw my equipment which is new technology and he did not know how to fix it, he called Rinai customer Service but nothing job was done and all he want was money then ran out.

I am so mad about his job. Not done at all but he charged me $100 and ran out.

Please trust me if you dont want waste your time and your money.

Be careful when you get this service in your place. Avoid it. Pass it.
Horrible ever

Andy at DrainStars was incredibly responsive to the plumbing problem I had. He worked to resolve the problem and left everything clean. I highly recommend him!

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

This company is nothing shy of a godsend. Top quality service. Top quality customer experience. Worth every cent every time. I have been using Akian’s for a few years on a large number of sensitive project and they go above and beyond every time. From the top brass down, everyone here strives to leave a good impression on their clients. From my clients to my family, everyone that has met the Akian team has converted to using them exclusively for all their plumbing and home servicing needs. Truly satisfied.

I plan on calling again for my yearly boiler maintenance.

Lost heat to our home, called McGrath Plumbing and a person actually answered as opposed to an answering machine for most other companies. They responded quickly on a snowy stormy night, diagnosed and repaired the problem in quick order and had our heat back on in no time. The charge was most reasonable, more so for it being a weekend and a snow storm. It is nice to know there are still old school local companies which do great work for a fair price. Will use McGrath Plumbing in the future for our plumbing heating needs and definitely recommend them to others.

I have used sila 4 years now very happy with their service. Enjoy piece of mind during the heating season

Great company. Professional service. Very quick response time....!!!

Michael with Presidents Plumbing was super responsive when I had a problem with my heat. He took care of the issue and I had heat within an hour. He was super professional, explained the issue & how I can prevent it. For sure someone to rely on!

I loved working with Charlie and Mike! They are efficient, accommodating, hard-working and honest. Charlie takes pride in his work and his company and it shows. Highly recommend Pinnacle Plumbing.

Fast service, reasonable prices and quality work!

Don and his crew have been working on my various properties for the last 25 years. They do excellent work and all his guys are really knowledgeable and polite. I have referred him to others as well with very positive feedback.

Tom is always quick to respond and very knowledgeable about all things plumbing and heating. Velocity Plumbing is so reliable and has saved me several times in the past two years. They’ve serviced our hot water heater as well as bathrooms. I can’t say enough about how great the service is.

Great, efficient, timely, professional.

After having a breakdown of a 11 year old water natural gas hot water heater we wanted to understand our options. After a visit from a local firm who after a cursory review provided some fairly generic options, we called Vincent from Aquaflow at the recommendation of a good friend who had Aquaflow update his heating system. Vincent was responsive, courteous, and extremely knowledgeable and took us through some options after a careful review of our systems.

We ended up deciding to install an indirect system powered by our heating system boiler - simpler, low maintenance, and very efficient. The pricing was reasonable, and the installation extremely professional and included fixing some longstanding issues in our heating system. We will plan to work with Vincent and the Aquaflow team for ongoing maintenance and would highly recommend him for any heating or hot water work..

I woke up one morning with no hot water. Having 2 kids and an elderly disabled person in the house I need it repair ASAP. The only reason I used this company is because they were able to come that same day on a Saturday. Paul gave me a quote of $300 for repair and $1000 to replace the heater. They charge me $300 to change a gold metal wire in the heater pilot compartment. It took the repair guy literally 10 minutes to do. Two days later the hot water stopped working again. I called Paul, he told me it would cost $1400 (notice how the price increase $400 in a few days) to replace the heater. He said he would forward the $300 I paid for the repair towards the replacement cost and I would have to pay an additional $1100. Keep in mind I bought the heater 3 years ago and paid $600 for the heater and to have it installed. There’s a special place in hell for people taking advantage of others. Worst company and even worst costumer service. I will never use them again. Shame on them!!!!

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.