Best Service Calls in San Antonio TX

Tony, the owner, took care of the call. They scheduled quickly and showed up on time. Tony did a very thorough evaluation of the problem and efficiently provided great service while explaining every step. An excellent customer service experience resulting in successful resolution of the issue. Highly recommend this small business. Five star service

I have used Big City for multiple concerns in my house, and have never received less than excellent service. From the office staff always making effort to expedite requests for service in a professional and friendly way, to the extremely busy techs, who deliver excellent work and solid advice, never feeling rushed to finish the job and move on. Equally important is, I’ve never been disappointed and genuinely pleased at the fair pricing.They have earned a customer for life!I recommend them every chance I get!

Dont know about this company, ive never called them and they called me by name? I find that disturbing. Then when i called them back said the # im calling is not in working. So no i dont not trust them.

Great job! 5 stars , we love their commercial and their work! Thank you Joe and Julian,

Great customer service! Guaranteed customer satisfaction.Back story/Bad part first:Had a former owner/plumber put in 2 water heaters and found out they were not up to code. Same plumber came out to fix, but created more issues and took money and never came back.Good news: Current owner heard about it and sent out a qualified plumber to fix at no charge! No issues and very happy with end result.

David Sanchez & Markus Gonzalez did superb job installing a new water heater for my family and answering all my questions!They also cleaned up and made sure all components were working properly before they left!Will definitely call them back for any plumbing or air conditioner work needed on my house!

Ralph provided great service and great quality. He was clear with communicating the issues, thought process for the steps repair and stuck around to make sure that the water heater was fully functioning! Would recommend to everyone for plumbing and A/C needs!Add on a second great experience. We had to get duct work done and after closing up an in used vent Martin M came by to finish the job with painting. 5 star service continues, we really appreciate it.

The a/c unit was making a lot of racket, and because a long weekend was coming, l figured it was best to have someone check it. The technician was able to find the source of the problem and corrected it, thank goodness!

Leo was awesome. I heard from neighbors that had seen his work, so I thought I would try him out. He came the same day I called. As a master plumber, he really knew his business and it showed in his work. He was also very considerate and suggested that I take pictures of the leaky pipe. He even helped me out with the questions I received from my insurance company. Thanks Leo!

Very knowledgeable and friendly.

Good plumbing store

Sam installed a home booster pump and water recirculator. He was knowledgeable, hardworking, and professional in every interaction with me. Would hire this gentleman and company again without hesitation.

I saw Juan and another employee working and I stopped to inquire. They were friendly and positive about the possibility of future work with us. I called and the reception answered on the 1st ring and it was 5:23 pm! Wow. I had left messages with 3 other companies and never received a callback. ZACK(H) was communicative, professional, efficient and clean. Our issue was solved and he was happy to discuss upgrade options and willing to provide references for specific non plumbing work as well as plumbing work should we choose options in the future. Thank you so much for the effective, efficient solve. Make sure you choose Hill Country Plumbing on Industrial in Boerne not another company using the same name.

We had a leak in one of our homes bedrooms. Jonathan Garza was dispatched to our home to diagnose our problem.He determined that a hot water pipe had busted, provided us with our options, fixed the problem and referred us to a water mitigation company that could assist us with the restoration work that needed to be done.Jonathan was professional, timely and informative.