Best Emergency Plumbing Repair in Reno NV

Paschal plumbing charges steep prices and does not seem very honest once you pay attention to the work they say they are doing and what has actually been done. They mark up their parts more than 100 percent and don't even describe on the bill what they have charged you for. I am very surprised there isn't any reviews online yet I normally don't take the time to do this but I feel it is the right thing to do to let people know to beware of paschall they will not honor any warranty they will just make up a new problem to hide the fact that they screwed up.

Very unprofessional technician and service provided by this company. My wife and I (no prior experience with plumbing) had installed a new kitchen sink in my mother's house and called NDI to inspect our handiwork and fix some leaks we couldn't figure out. The technician comes, fixes a few problems, and everything appears to be OK once he tests it. However, about half an hour after he leaves, one of the connections starts leaking again. I called the company back to inform them, and they said they had to rebill me to come out there and look at it again. The technician tells me that I had one incorrectly sized part (hat gasket) that came with my sink that he had noticed, and then he told me to go buy it at Lowe's and fix this issue myself. He said it would be cheaper than having them come out there again. He added that he had installed that wrong part that my sink came with because he didn't have the right sized gasket in his service vehicle, and that when he noticed there weren't any leaks, he thought he had (and I do quote) gotten lucky and made it work despite his using the wrong part.

I'm thinking - I just paid you for one hour's worth of labor so you could knowingly jam wrong parts into my sink and tell ME to go fix the problem myself? Despite the aggravation, I go ahead and purchase the part, install it ... and the sink still leaks. My mother is irate and calls NDI.

Next day, NDI (same technician) comes out there again once my mother complains to them. The tech inspects his work and now concludes that the sink is actually missing ANOTHER part (cardboard gasket) that he had not told me about either in person or over the phone. Interestingly, he also does not have this new part. He says he can fix it all, but again, NDI would have to bill us for labor. Having seen NDI's lack of professionalism and integrity, my mom and I opted not to take this route.

My recommendation: Do NOT use this company. From my experience, they do not appear to address customer concerns satisfactorily and seek to blame you (likely the less experienced and/or non-professional plumber, in most cases) for their negligence and mistakes. I would not have written this negative review had they gone back and fixed their mistake in good faith, but sadly, they did not take this honest route.

Jolly Rooter is an outstanding operation. The owner, Rich Jolly, is extremely knowledgeable and professional. He has helped me out on several occasions and his work is high quality. His attention to detail is outstanding and his customer service skills are top-notch.

Jolly Rooter has handled a number of different plumbing needs for me and has relieved a lot of the headache that comes with plumbing issues. The response time shown by Rich and the Jolly Rooter staff is immediate and they schedule you right away.

Jolly Rooter is licensed and bonded, and follows all code. You do not have to worry about the work being done correctly, like you do with some of the other operations in town.

This business is up and coming. I highly recommend Jolly Rooter to anyone in the greater Northern Nevada area. Hoping I don't have another plumbing need anytime soon, but if I do, I'm definitely calling Jolly Rooter.

I had used Don Weston Plumbing for a number of years, and always had to put up with the benign neglect of usually taking 5-6 calls and as many weeks to hear back from him or have him show up, since that seems to be the way it works in Truckee. Recently, Don led me on for more than 3 months for a job he said he would do, including having me pick up and pay for parts for an aspect of the job. I finally simply asked him to let me know if he was going to actually do the job, after 3+ months of excuses, weeks of rescheduling walk throughs, and more broken promises. He didn’t even have the courtesy or respect to respond, so I got another plumber to do the job. The plumbing supply house would not take back all the parts Don had me buy for the job he bailed on (some cut pipe), and Don refused to refund me for those parts. This lack of professionalism to follow through on completing a job, and not have the simply courtesy to give me a yay or nay on it, but also the ethical shortcomings for not paying for the unreturnable parts - tells you all you need to know about him. Even in a heated conversation with him about him bailing on the job, he would take no responsibility for his behavior. Tradespeople and contractors are in demand in Truckee, which breeds arrogance in some thinking they can do whatever they want and treat people with disrespect. It doesn’t take a lot to be honest and treat people with respect - Don needs some more practice. Lots of other better plumbers out there to use and avoid the headaches.

Adam did a phenomenal job and fix the leak in a timely manner.

Great to work with, quality install at a great price.

They were contracted by our home warranty to fix a leak on a pipe coming from our water heater. Their guy fixed the leak, but then said our water heater is now broken (it's only a few years old), left us with no hot water, then apparently quit his job that night. Now we have been without water for 2 days and their office won't schedule our install until next Tuesday, leaving us with no water for almost a week. Their dispatch, Yanessa says she can send a guy out over the weekend but it will cost us time and a half out of pocket. Really rude like we are the problem. We had a leak and after your guy comes out, it's turned into no water for us. Supremely unreliable, Supremely unprofessional, and Supremely dissatisfied.

Made appointment, they didn't show up, no explanation no apologies
They just waste my whole day
No response from my call
Very unprofessional

I used Dirty Plumber a while ago, received outstanding service. I was having a leak under my sink for a long time and he found the problem and even helped me to get Kohler to warranty the leaking faucet. His price was great. He showed up on time and got the job done fast and efficient. I would use him again for sure. Thank you Jack!!

As a former Customer Service Manager, I was extremely impressed with the professionalism and service that I received from Straight Up Plumbing. From start to finish, I was amazed at the response time to get a tech out to my home on the same day I called. The excellent job that Shane did on the installation of my new kitchen faucet and garbage disposal was excellent. Shane provided professional service and is a significant asset to Straight Up Plumbing. I would not hesitate to call them again for any future work I may require.

Fast, efficient, clean, professional,
(quality work) They replaced the old sewer line and they were very informative and polite.

Shamar Emens was great! He was prompt, professional and very friendly!

Quick response and punctual! Great service! Thank you.

Great service