Best Routine Repair in Raleigh NC

Very Good experience.
Mr Lee Manuel is a very good service technician and always professional
when doing his job and making recommendations.

J. K. Edwards

Andrew is awesome. Always prompt, friendly, thorough and knowledgeable of what his is doing.

very professional! the plumber did a good job and quick.

Busted water line in the ceiling

Mosi was super efficient and professional and did an excellent job. Would hire them again for sure.

We needed to have a dryer vent moved. Dillon and Michael were dispatched. These two young men were super. They were efficient, neat, courteous, and completed this difficult job quickly. They made sure all debris was picked up and that I was completely satisfied with the work they had done.

Michael showed up on time and fixed the issue after patiently listening to me ramble away. He answered all my questions and did a wonderful job. We're definitely using this company again

I have been working with them for years on installation and maintenance. Let me just say that I love them, always professional, courteous, and knowledgeable.

Very timely response. John Gehringer did a great job of unclogging the bathtub drain as well as checking sinks and toilets to verify whether a single or multiple source issue. He was very polite and explained the equipment he used. This was my first time using Rooter & Sons and was able to schedule quickly. I will be calling on them for any future plumbing needs and readily recommend them.
Les Harrison

I was trying to find someone to fix my problem and I found this company from the website. I am unsatisfied with the service.
(1) The appointment was from 11am to 1pm (technician (Andy) will come any time around this time range). But he does not show up until almost 3pm. We were waiting him and can not go anywhere (we got plans)
(2) He worked like 30min with his simple tools but it didn't work well and he gave up. So, the problem remains unsolved and he is charging us 100 usd for not even fixing the issue and told us it will be 400 usd if its fixed. I do not really understand how things work here since there is an hour rate and 400 usd if fixed within 30min? Also, what if second time someone else come from the company and still can't fix it and will we get charged for another 100 or 200 usd again as diagnostic fee?. I was asking the technician and decided to ask the company how things work and at this time I didn't say I won't pay him. But he lost patience and just left while I was calling the company and he told my wife I will never see you again.
(3) After he left, my wife called this company asked how things should work and asked if we can talk face to face since talk through the phone can cause some misunderstands. But they denied it and their attitude was awful. Their voice sounds being annoyed by our questions and I have to speak for my wife because my wife is not capable of handling their attitude.

All in all, I understand there might be some misunderstands here like some company simply sent people to your place and charge you hourly without any pre-inspection just for giving quicker service. But what I can not really withstand is the technician's bad attitude, not being on time and also the people in the phone sound so annoyed.

Follow up: They said send someone come my home to do a free estimate today around 1pm to 5pm but no one shows up at all.

Replaced 2 cut off value and replaced pipe that leaked

Great service, friendly and professional. Would definitely use them again.

I am giving this one star review because I believe this company is ripping my apartment complex off and my family is suffering because of it. My AC has been on and off working all summer and apparently it is something that the regular maintenance staff can not fix so they have to call Mandolin to service my unit. They have been to my apartment three times or four times at this point I'm losing count. Each time 1 to 2 guys come in look at the unit inside then just walk out or say they are going to look at the outside unit. Hours go by and no one comes back and I'm still sitting here with no fix, no answers as to what's wrong with it, and no reasons why the team up and leaves with no word or no return time. To me that's is very unprofessional and I know for a fact they would not do this to a home owner. So if y'all could kindly get back to Triangle Place Apartments and come fix my unit that would be great and I would gladly turn this one star into a 5 thank you.

Chris does great work!

Eric Murphy was our service rep. He is a true Professional. He explained everything he was going to do. He did a great job and when he was finished he made sure the work area was clean. This is the third time in 3 years we used them. My wife and I highly recommend both Eric Murphy and Rooter and sons.