Description
When you are looking for an efficient and affordable plumbing company, look no further than Optimal Plumbing Solutions. Whether you require a water heater service or plumber repair services, just let us know what you need, and we'll handle it for you. Serving Wake, Johnston and surrounding areas.
SERVICES
Faucet installation, Faucet repair, Plumbing pipe repair, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Sump pump installation, Sump pump repair, Water heater repair, Cleaning Drain Cleaning, Great Plumbing, Main Drain, Plumbing Business, Plumbing Cameras, Plumbing Needs, Repair Project, Repairs Hose Bibs, Root Intrusion, Simple Plumbing Fixtures, Toilet Backs Up, Visual Inspection, Your Plumbing Repair, Burst Pipes, Camera Inspections, Drain Cleaner, Expansion Tank, Gas Line Repair, Hose Bibs, Hot Water System, Leaking Pipes, New Installation, Our Plumbing Services, Plumbing Fixtures, Plumbing Leak, Plumbing Problems, Plumbing Repair Services, Plumbing Solutions, Plumbing Work, Recirculation Pump, Septic System, Sewage Back Up, Toilets And Faucets, Underground Leak, Water Lines, Water Pressure, Your Plumbing, Hot Water Issues, Low Water Pressure, Tankless Water, Video Cameras, Heating Solutions, Repair And Replacement, Tankless Water Heaters, Underground Pipes, Water Issues, Water Leaks, Bathroom Fixtures, Gas And Electric Water Heaters, General Home Plumbing, House Repiping, Plumbing Issues, Preventative Services, Residential Plumbing, Routine Maintenance, Slab Leak Repair, Tankless Units, Clogged Drains, Conventional And Tankless Water Heaters, Dependable Service, Drain Snaking, Drains Clear, Dripping Faucets, Emergency Plumbing Service, General Plumbing Services, Heater Units, Home Plumbing Needs, Home Repiping, Hydro Jetting, Issues Leaks, Main Water Line, New Installations, New Pipes, Personalized Service, Plumbing Inspection, Plumbing Installations, Pressure Valve Testing, Preventative Maintenance, Regular Maintenance, Repair Work, Residential Plumbing Services, Routine Repair, Sewage Backups, Video Camera Inspection, Water Line Repair Or Replacement,
Reviews
Extremely responsive, reasonable, honest and effective. When the job proved much more involved and complex than initial assessments, Brad called in assistance for additional hands/tools/perspectives He also went above and beyond what was necessary to solve the problem in order to provide the optimal solution. The final result was a re-routing of the main drain for my 100 year-old house and I have tremendous confidence in the result, not only for the moment but for long-term service and maintenance. A true gentleman and a true professional.
Daryl Levesque
a year ago
Brett Le Cheminant
2 years ago
Paul worked late on Saturday to replace one of our water heaters and then returned on Monday to replace the other one. Extremely professional and helpful. He kept us informed at all times about what he was doing and was very punctual.
Kieren Marcombe
3 years ago
Friendly, Professional service. They get the job done right and at a reasonable price. 10/10 would optimal plumb again! :D
Carter did a superb job!!!
Paula Gremillion
a year ago
I called Friday with no hot water pressure. They scheduled to come out Saturday morning. My technician, Kalston, was prompt, courteous, professional and quick. After diagnosing the problem he told me what my options were. I chose to replace my water heater. He didn't have the size I would need in his truck but instead of making me wait till Monday he made a call and another technician who had one on their truck brought it to him. The fact that they offer financing was a bonus since I had just made another major purchase a few weeks before. I would highly recommend Optimal Plumbing Solutions.
Technician was super friendly, on time and fixed my issue quickly. Would use them again.
Craig Hanemann
a year ago
Paul was very knowledgeable and professional. As a senior citizen that lives alone, it was nice to work with such a pleasant and respectful person during my projects. I initially contacted the company to replace my water heater and was so pleased that I contacted them the following week to replace 2 toilets and 2 faucets that had been on my to do list for some time. Both projects were completed in 1 day.
jessica houston
4 years ago
Toya Scarborugh
11 months ago
On Monday night our water heater stopped working. On Tuesday I Googled plumber's in my area. The first company I called couldn't give me an appointment until the next day and their trip charge was $20 more than Optimal Plumbing (OP). When I called OP, they gave me an appointment for that day. Aaron txtd when he was on the way. He diagnosed that my 13 yr old water heater needed replacing. Which he did that day. We were glad to have hot water again. I would call them again IF I should need any plumbing services again.
8-26-22 This is the second time we have used Optimal Plumbing. We had a leaky toilet this time which Mark P. diagnosed and fixed quickly. He was sweet, courteous and professional. Hopefully I won't need them anytime soon, but will call them again if I do.
Great service! Mosi Williams is the man who helped me out with a toilet issue and was extremely professional and knowledgeable.
Came on time. Timely completion of job. Ryan answered all my questions. Took care to avoid shrubs with excavation rig.
Aaron's conduct and appearance was extremely professional. He carefully explained the repair and replacement options for my hot water heater, including costs and the pros and cons of each option. Because of its age, I elected to have a new heater installed. Within hours the same day he had completed the job and removed all debris. His installation looked so much more professional than the work on the original hot water heater. I was also most pleased with the customer service Optimal Plumbing Solutions provided when I originally contacted them to trouble shoot my water heater. I will definitely go to them for any future plumbing issues.
Taylor Cothran
2 years ago
Carter was amazing! Came on Christmas Eve to tackle a shower facet issue and additional pipe corrections for our house. Made sure everything was absolutely perfect before he finished and explained all details of the project to us. Highly recommend!
They (Shawn) were here almost immediately to fix my no water situation.
Great job for a reasonable price.
Excellent experience! Customer service was amazing. Carter was very professional, knowledge, and courteous. We had wonderful communication regarding our plumbing problem and what was required to repair it. We also received updates regarding the time of arrival. We were able to get service the same day and our problem was corrected timely. Would highly recommend.
Stephen Peterson
2 years ago
Ryan was our plumber. Friendly, fast, fixed the problem. Would use again.
I recently had Optimal Plumbing Solutions replace the water heater in our home. The technician (Brad) was very polite, knowledgeable and obviously a skilled professional in his trade. The job was done seamlessly with no mess left behind. The new heater was installed with obvious quality ensuring everything was up to current codes. The craftsmanship of his work was fantastic. In summary, if you are looking for a plumbing contractor that you can trust, who honestly answered any questions I had and does quality work at a competitive price. Call these guys!
Steve Wetherington
5 months ago
Kaylee did a fantastic job!
Evelyn Majachani
a year ago
Super expensive services 👎
Backflow assembly test: $160.88👎that too for failed test and tried to con me to get in below deal saying if I do it at the same time I would save extra 160.88 for another test 🤬🤬🤬
rpz backflow rebuild with new spring and gasket: $503.54👎👎
They had a free home plumbing inspection where technician just ran all taps to check for hot water 🤣🤣
I got to them through Google search sponsored add which says Google guaranteed 😂😂😂
I wouldn't opt for any result in future which comes through Google ads and would shop around multiple sites
Save your money and look else where for quality and reliable work💡💡
I got a successful test from other company by just paying $100
Gaelen Campbell
2 years ago
Just like new, functioning and dry.
Monica Salinas
a year ago
Very focus and knowledgeable. Nice pleasant personality. I would recommend him to my family and friends. I will call him back if I have the need to in the future. Job well done. Thank You!
Joseph Griffin
a year ago
The tech was very professional and knowledgeable about my situation. Will call on this company again for my plumbing issue.
James Waldorf
a month ago
The job was done on a Friday afternoon before a big 4th of July weekend. Ryan was excellent in every aspect of the service. Professional, great manner, and explained everything. A shout out to his runner Landon too.
William Sherrill
2 years ago
Bright Smiles Team
a year ago
The office staff is very professional!
Paul Richardson
2 years ago
Optimal Plumbing replaced our septic field, our water filtration system and our water pressure tank. They did phenomenal work, showed concern about our needs and was professional in every sense of the word. I recommend them highly to anyone needing plumbing work. Outstanding.
Mark was great! Worked hard, went over everything with me. Very happy with the service
Eddie Gazaway
2 years ago
We had a ruptured water supply line between the meter and our house. We called Optimal Plumbing late one evening and had someone out the next day. The repair work was excellent. Even though the water line was nearly 5 feet underground, you couldn't tell where the work was done. Kalston was very friendly and professional and the work was done quicker than expected. The price also seemed reasonable. I would highly recommend Optimal Plumbing.
Rajas Pimpalwadkar
2 years ago
I called OPS when I noticed my tanked water heater is no longer working. They scheduled an appointment for me right away for same the morning. I received a text message with picture of the service expert and appointment details.
Service expert showed up right on time. He was very professional and I was quite impressed by the details he knew about the system. They repaired the heater in the best possible way after explaining the problem, possible solutions, alternatives, pricing and safety measures.
They were very generous to fix couple of minor things at no additional cost.
Now I have hot water back!
After repairs, they cleaned up every drop of water and cleaned the heater and surrounding area. During their visit they patiently answered many of my queries.
It was a great experience.
Now I know whom to call for any plumbing issues!
We had a pipe burst inside our wall, and these guys were responsive, quick, professional and just all around awesome!
Terra Wolfe-Lewis
2 months ago
We’ve used Optimal several times and always get great service. Ryan came out to diagnose our sewar pump, spent the time to diagnose the problem and explain it to us. He’s very knowledgeable and good at helping us understand. He came back the next day with the parts and had us fixed. (This was after being ghosted 3 times by another company!).
Always reliable, competent, and professional.
Monica Burns
3 months ago
Optimal Plumbing was the best plumbing experience I’ve ever had. They’ve installed a new faucet with sprayer, and most recently, a new garbage disposal. I will call Optimal Plumbing for all of my future plumbing needs.
Mosi my Technician was very professional and knowledgeable about my issue. He discussed with me every detail as he diagnosed the problem. He made sure there were no other concerns before he left. I would highly recommend this company and Mosi for your issues. Affordable company with professional service.
Carter and Kalston were great! They were professional, experienced, knowledgeable, honest and follows through with everything they promised! My water heater in the gargage was leaking from the bottom of the tank and the home had no hot water. We replaced the heater with a tankless that has a built in a recirculation pump. The whole house gas line was replaced due to regulations, and an electrical outlet was added. Tehy did an excellent job! The project completed in 2 days. Thanks guys! Highly recommend!!!
Marsha Corbett Giles
11 months ago
Ryan was extremely knowledgeable and knew exactly what the problem was. He went above and beyond expectations. He was very friendly and reliable. I appreciated the texts about his arrivals and feel confident about his repairs.
The service was excellent and prompt. Technion did a fantastic and professional job.
Blue Solar Panels
2 years ago
Poulton Project’s
7 months ago
Best plumbing service I have ever had great people from the appointment taker to the service tech was an amazing experience
Fran Henry (Cookie)
2 years ago
The company responded very quickly on a Saturday morning. Randy went above and beyond when trying to find the problem. I highly recommend Optimal Plumbing.
Game of Pennies
a year ago
Did a good job and was very professional, but pricing was outrageous.
Roberta Magnuson
3 months ago
Very responsive, professional, and knowledgeable. Would use again.
Amber Robinson
6 months ago
I happen to have an older model mobile home (1985 build), that until now noone wanted to help as far as plumbing issues. We had a hot water pipe burst. They showed early in their time window (10-1), quickly assessed the situation. They came, investigated, and repaired within an hour! Very courteous and responsive as well!
Kaylee Gleason did a great job on some work recently. She was able to significantly increase the water pressure in my house (I’m on a well), and also caught several issues she was able to fix during routine maintenance.
Ruthanne Baird
7 months ago
Brad is highly professional, has excellent and friendly communication, and is friendly. When you throw in reasonable prices, it's a home run to call Optimal Plumbing Solutions.
Sandra Shepherd
5 months ago
I was impressed with the professionalism of the business and the plumber , John, who performed the repairs to the toilet. John listened to the concerns and problems I was having and responded with very thorough and detailed explanations about how to fix them. It was nice to have someone explain fixes in a way I could understand rather than just saying it needed to be fixed. Also as a part of this visit he inspected sinks and a hot water heater with the same kind of delivery of information and also with tips on upkeep to keep things from needing to be repaired. As a result of the inspection serious issues with my hot water heater were found and will be fixed by this company soon. John mentioned that they like to treat their customers like family and I can very much say I felt that care in my experience with them today.
Gary Williams
9 months ago
Isaac McKinney
a year ago
Carter was on time, friendly, and very knowledgeable. I had to replace my garbage disposal, but I know that it was done professionally and properly. I'm extremely confident that this company and my technician were the best in the area.
Jessica Worsley
a year ago
The technician Kalston was very professional and actually arrived early to help troubleshoot and service our hot water heater. It's the week of Thanksgiving and I have family over with no hot water available, and he was very quick to diagnose the issue and give me options and estimates! He came back the very next day to replace our busted unit, and I had hot water again in just a few hours. Very quick response time and I really appreciated his willingness to help us so much so close to a holiday. I would absolutely recommend this company to anyone with plumbing issues!
John Vecchione
a year ago
Mosi explained everything clearly, provided outstanding service and was a pleasure to work with. The office was very responsive and I booked the appointment via text message which was very convenient and easy. I will definitely use Optimal again.
Julie Riggan
4 months ago
I highly recommend Kaylee Gleason. She was educated as to what she needed to do at my dads house for the plumbing problem.
Ashlee Spivey
4 weeks ago
Mark was awesome! He arrived on time, was friendly and got straight to work. He identified the problem and was able to fix it right away. I called today and got my leaking shower fixed in the same day! I would definitely recommend this company.
Paul my technician was friendly, professional, and super quick to fix the gas leak in our crawl space. Would recommend!
Melodie Lassiter
a year ago
The service was great and the technician was very knowledgeable
Paul installed the faucet professionaly, cleaned up the installation, and was in and out quickly.
Evan VanDerwerker
10 months ago
Mark’s great! Highly recommend Optimal Plumbing!
Steve Norwood
2 years ago
They did good work but was was very pricy. $500 to repair a leak under the sink is a bit much.
Heath D Jones
2 years ago
Keith Anolick
3 years ago
Did a thorough job timely with honest and professional work.
Outstanding. Paul was professional, extremely competent, and had a great demeanor.
Came on time, explained in detail the issue, provided us with options, performer their work in a professional way.
Definitively, we will use them again!
Sharon Paterson
a year ago
I reached out on the Thumbtack app to 3 plumbing companies this morning and Optimal Plumbing Solutions replied right away and sent a service pro, Ryan, out to our house the same day. He diagnosed a few issues with our water systems and gave us pricing for each. We asked if he had time to get the toilet fixed today and he did. Great work, quick and professional. I would highly recommend them. By the way, the other two plumbing companies still have not replied. No need to list their names, just hire Optimal.
Timothy Daughety
2 years ago
Wednesday at midnight we discovered the water heater was leaking. After reading many reviews and researching water heaters we submitted an online quote request late Wed night. First thing Thurs morning we received a call to schedule an appointment for that afternoon. By lunch Friday we had a new water heater installed. Aaron and Shawn were punctual, professional, personable, did quality work, and left nothing behind besides content customers. Bonus points to Lacey in the office. Thursday evening we were struggling to decide between a conventional or tankless replacement - trying to make an expensive decision in hours that would normally take us weeks. Lacey was very patient, answering the phone after hours on the first ring to answer our questions. Highly recommended!
Edward Patterson
2 years ago
I used this company and man let me tell you how great they were from the minute I called. They were prompt and friendly. I called about 11am and was mad an appointment the same day at 2pm. I was running slightly late getting home about 5 mins after appointment time thinking I’d be ok. Nope Conor McCarthy beat me there! Right on time. Quickly assessed my issues and diagnosed my issues within 5 mins and quoted me what I thought to be a VERY reasonable price. When its all said and done this will be my forever plumbing company and as long as Conor is there I will be requesting that he services me.
Timothy Ocampo
a year ago
Carol Calloway
a year ago
Optimal Plumbing installed a tankless water heater. Not only is it amazing, but it looks great in my garage! I found a company that I will always use in the future.
Great service. Ryan was prompt with replacing our water heater and subsequently very helpful in detecting a gas leak with a faulty valve. A second leak was detected after the valve was replaced and Brad a manager came, quickly diagnosed and fixed the issue.
Stephanie Abbels
3 months ago
We have had Optimal Plumbing out here before. Ryan S. Is a really nice guy who explained everything and he was ready to answer all questions (he’s patient, that’s good!) Ryan S. was neat and efficient and did great work. Last visit was our septic tank trouble and this visit we had water/air hammer. Very pleased with Ryan S and optimal Plumbing and will, of course, call on them next time we need plumbing hero!
Derrick Scott
3 years ago
Aaron provided great customer service and fixed my issue quickly!
Very professional and explained everything that was done.
Ryan did a great job making the repairs and sent pics of all the work that was done. The service was fast and affordable. I would recommend them to friends and family.
Latatious Morris
2 years ago
We found our water heater leaking heavily after dinner one evening and Optimal was the first thing that popped on Google. Normally, I would research several companies before pulling the trigger but previous reviews reeled me in and I gave them a call. Within minutes of calling Lacy had a tech on the way. Carter was our tech and he was AMAZING! He really knew what he was talking about and didn’t leave until he walked us through the issues and next steps. Unfortunately for our pockets we had to replace our water heater. Carter was awesome and brought out the new unit the next morning. He had us up and running with hot water and there was never a bad moment. The whole team was amazing and we definitely appreciate how quick the service was and how nice and knowledgeable the staff all were. We will use them again in the future!
Elizabeth Milliman
2 months ago
jean strickland
a year ago
PAUL was very nice and helpful, gave me a price before he started.
Ethan Walgran
3 years ago
This is a great company! Shawn did a full repipe of our home to remove the old and defective Polybutylene pipes. He did amazing work and was able to get the job done in a very timely manner. I can not recommend Optimal Plumbing Solutions enough!
Linda Fairweather
2 years ago
Chris was amazing told me every step of the way. Very polite and courteous. I would recommend them ! Thank you so much for your service.
Carter McDowell tech. Extremely helpful and knowledge!!Job well done! KUDOS!!
David Atkinson
3 years ago
The guys with Optimal Plumbing were better than I had expected. I was concerned with the work that had to be done, but they came in, gave reasonable estimates and completed the work in short order. They were very professional, yet friendly at the same time. I have some additional work that I will have done at a later time, but will use Optimal Plumbing without a doubt! I would recommend to anyone needing plumbing work done.
Charles Montgomery
3 years ago
Technician was knowledgeable and efficient. He worked in a heavy rain storm to finish the job and did not complain. Very satisfied.
Bill Kilbourne
3 years ago
GREAT experience on all ends. Arron was excellent in promptness, communications. diagnosis, and resolving multiple issues. All work completed in a very professional manor. Will absolutely use Optimal again for any plumbing needs HIGHLY RECCOMEND!
Apple Seeds for Justice
a year ago
Plumbing flush fix
Sergio Lovelady
a year ago
Carter did a great job from start to finish. Would def recommend to friends or anyone else in need of their service.
They have an inclination to charge more for a small repair. The technician advised me to change the whole flush instead of repairing a small part. For the faucet repair, they couldn't fix the faulty faucet and charged more to install a new one. Also, they didn't complete the work in a day, so I was left with no running water in the kitchen.
Joe Robinson
5 months ago
Kaylee was confident, competent, and congenial. We bonded with her almost as if she was a fourth daughter.
Deborah Crayton
2 years ago
Very professional and polite. A lot of attention to detail. We will use them again.
Great job with the installation
Mario Samuel
10 months ago
Mark did a great job, very professional. In addition to performing the yearly maintenance on my tankless water heater, he also inspected most of the plumbing in the house (kitchen and bathrooms).
I called 8am and they had some one at my house and hour earlier than scheduled, arriving at 1pm. Repaired two toilets quickly. Great work and I will call then again for any plumbing needs in the future.
Melissa McGuire
3 months ago
Optimal Plumbing Solutions was amazing! I cannot sing their praises enough. They came out the day I called. Notified us via text when they were on their way. The technician was great. He was upfront with what was going on and the cost. He was professional the entire time he was here. He finished the job in one afternoon. He cleaned up after himself which has not always been the case with other companies we have used. I highly recommend them for your plumbing needs!
Carlton Gunter
a year ago
Quote/ very professional
TONGEE BENNETT
a year ago
dillon greeves
2 months ago
I could not have had a better experience using Optimal Plumbing. Mark and Lindsey did a phenomenal job of explaining the work they were going to do and upfront pricing, they got the job done in less than hour at a reasonable cost. I had many questions about other projects coming along in my new home such as hot water heaters and dishwashers and they took the time to explain things to me and the future services that they could provide. This company certainly sets the standards for how a business should be run and I will certainly be using them again in the future and would recommend them to anyone!
Great work and very punctual. They even answered the phone on a Sunday night and got someone here next day. Overall great experience and I will probably use them again.
On one hand, I thought the price was a bit high, but on the other hand, they were here all day and got me a solution within 24 hours of my initial call, so I think I got my money’s worth.
rembrandtgirl1
a year ago
Mosi was super efficient and professional and did an excellent job. Would hire them again for sure.
Carter was very personable and professional and recommended other services that are very much needed. I am very appreciative of the services rendered. I would use Optimal Plumbing Solutions again in the future and would recommend to friends. OPTIMAL PLUMBLING SERVICES were the first to respond to my request. I made contact on Monday and received a response and the leak was repaired on Tuesday, October 27, 2020.
Replacement of 5 commercial toilets.
Excellent company!
David Millette, Sr.
2 years ago
We had Optimal come out to give us a quote to install a new gas line from the meter to our old fireplace for new gas logs. Brad was punctual, courteous, and he gave me a very reasonable quote on the spot, which I wasn't expecting. He and his crew showed up when they said they would four days later and installed the new pipe, assembled the logs, and scheduled the inspection which passed just fine. When the logs that I bought didn't work due to a manufacturing issue Brad bought the necessary replacement part and came back to install it on his own time.
The process was smooth and we were very pleased with their work.
nicole sharkey
a year ago
On time, worked quickly. Gave me payment options.
Anthony Stewart
a week ago
Would highly recommend! Mark was very courteous, knowledgeable, and respectful of our home. We received a text when he was on the way along with a picture of himself and bio. Thought that was a real nice touch especially for security reasons!
He checked for a clogged drain, which we didn’t have thankfully. He verified our water pressure was on the low end and replaced our regulator to increase it. That made a huge difference. We received an estimate to add an exterior hose bib as well. Thanks for your help Mark!
BillieJean Rogers
3 months ago
Ryan was very friendly, informative, respectful and completed the task in a timely manner.
I left an email message for this business Sunday evening and received a very pleasant call by 8:00 am Monday and was able to be scheduled for the free estimate that morning . Aaron provided an estimate for the replacement of the kitchen disposal as well as another repair that I wanted to be done, laundry faucet replaced. Both estimates were reasonable and the disposal was replaced at that time, with work completed and area left very tidy. The faucet to be replaced as soon as i locate the style I want.
This was our first experience with this plumbing service but not our last.
Professional courteous service while adhering to current personal safety restrictions.
A very good experience. Thank you Aaron!
Michelle Wingate
8 months ago
Mark was excellent. Made sure not only our broken faucet/pipe was fixed, but checked all our bathrooms and hot water heater were good to go. Very kind and professional.
MaryLou Hartman
2 years ago
Carter was timely arriving, wore shoe covers and placed door mat to protect our new construction flooring. He was polite and friendly, answering our questions throughly. After installing a new disposal, he cleaned up well and did an excellent job all around. We will use Optimal Plumbing again. And plan to tell others with plumbing needs.
Our hot showers would randomly become cold for a couple of minutes before eventually going back to hot. I was also not getting hot water in one of the bathroom sinks. What started as a routine flushing and descaling of our tankless water heater--which the plumber was relatively sure would resolve the issue--became a three-visit financial gouging. The 473-dollar bill for the first day snowballed into $876 by the end of the third visit, as the plumber applied verbal, and possibly imaginary, coupons to replace parts that did not need to be replaced. In the end, the solution was a dip switch setting, which the plumber discovered while on the phone with the manufacturer's technical support.
Customers shouldn't be charged for repeated visits while the technician goes down a generic checklist that has nothing to do with the actual problem. Let the buyer beware!
farah music list
2 years ago
Outstanding service.
Kimberly Bynum
3 years ago
The plumbers that came out seem nice and professional but not all FREE estimates are FREE! I called and requested an estimate yesterday for today. If you are selling your house apparently the FREE estimate then becomes a billable estimate which is referred to as a Reality Estimate. Just in case anyone else is looking for an estimate for the same reason I thought I'd write a review to inform you. The cost was $95 plus tax. Outside of the estimate I haven't had any work performed yet.
Crystal Foster
a month ago
Ryan arrived promptly, diagnosed the problem and explained it thoroughly and gave me an estimate before beginning the repair. After completing the repair, he checked the house to ensure there were no more leaks anywhere. We would definitely use Optimal for any plumbing needs in the future.
Aaron Grant was extremely nice to work with. He was courteous and neat, explained everything and finished the job when he Saud he would. I will certainly use this company again.
Narcy Matoko
5 months ago
Tonitra McFarland
2 years ago
Optimal, plumbing and specifically Ryan is now my go to Plumber
Service was excellent and did work in timely manner. Very professional!!
Jennifer Templeton
a year ago
Our plumber was professional. He showed and explained the problems and potential solutions. Told us up front what costs would be for each option and that was what we paid. Feel like it was a little in the steep side but the work but the company communicated with us and have us all needed information before and after our plumber arrived. Excellent service and good professional communication practices.
Chris bayardelle
2 years ago
Very friendly explained the problem great price
Mosi, our service tech, installed 2 new hot water heaters and did an excellent job. We originally had 2 older hot water heaters installed in the crawl space and both were nearing 15 years old. One started leaking in the middle of the night and we called Optimal Plumbing solutions at 7 AM. They answered and set up a morning appointment. Mosi was sent out to service our address. In a timely fashion he was able to assess the work needed and give us a fairly priced estimate which we immediately agreed to. He worked diligently and by mid day we had two new water heaters installed.
Not only did Mosi do an excellent job in a timely manner but he also discussed the heated plumbing system with us as a functioning technical system. It was quickly apparent that he is skilled in his craft, knows it well, and appreciates the technical aspects of his trade. Optimal Plumbing Solutions is fortunate to have Mosi as an employee. I should also add that Mosi spoke highly of his employer, which is a good sign for both employee and employer.
Would recommend and use again.
Excellent work! The plumber was very attentive and didn't mind me asking 100 questions. He worked with us and actually cared about the outcome instead of just looking to get the job done and get paid. Definitely recommend!
We got a new washer and upon hooked up, water back flowed and not draining properly. This is a problem the previous owner didn’t disclose. We called Optimal Plumbing and they came out and snake the pipe and also looked at the piping in the crawl space. When he left, the problem still didn’t get resolved. He quoted additional $400 plus $600 to straighten the piping system in the crawl space claiming that was the problem but had me sign a statement that the problem was solved.
I am satisfied with services provided, I originally needed a new water heater in March 2021. I called back recently due to low pressure from my faucets. Repair was done within an hr!
Brent Taylor
2 months ago
Elizabeth Hoover
a year ago
From start to finish, dealing with this company is a pleasant experience! They are easy to get ahold of and responsive even on weekends. The technician will lay out clear quotes on service options before they start the work. Ryan Smith did an excellent job on our faucet installs and trouble shooted several other minor plumbing issues for us.
Mosi was my service technician. He was prompt, courteous and very professional. He did an outstanding job on the repairs and installation. I would use him and Optimal for all my future plumbing needs. Thank you Mosi and Optimal.
Very Professional & Knowledgeable ! I emailed them the night before & they called the next morning ! The technician called as well when he was in route ! Great Customer Service !
Ryan was professional and courteous as he repaired my home’s clogged main sewage pipe. Optimal Plumbing provided excellent service to meet my plumbing needs.
Vincent Albanese
5 months ago
Jayne Boyd-Zaharias
2 years ago
If there was a way to give this company 6 stars, I would do it. Highly recommend!
Paul is amazing!!! He diagnosed the problem quickly and offered very reasonable repair options. Overall it was a great experience. I highly recommend Optimal Plumbing!!!
Michael C Osborne
a year ago
Optimal Plumbing is great! We have an older home that needed our main drain line replaced badly, requiring part of our basement floor to be dug up. Brad and his workers had the entire line replaced and our house back to functional in just a day (one more for concrete repair). Highly recommend!
Mark came to give us an estimate for our shower repair. He came during the time that he said he would . When he arrived he laid a mat down on the floor before he came in. After checking it out, he told me that we really just needed to change the shower head and the rest of the shower parts (valve, etc.) looked fine. I was very impressed that he didn't push us to have more work done than we needed.
We have used Optimal Plumbing a few times now and we are very happy with them. They are professional and courteous and go out of their way to make sure we are happy with any work performed. If you are looking for a plumber who is both honest and reliable look no further than Optimal Plumbing.
Showed up EARLY, even. Analyzed problem; worked hard and effectively to solve, then gave me detailed report. What more could I expect? Oh, they were also courteous and nice. I will use them again.
Susan Johnson
3 years ago
Local company (Clayton, NC) owner/technician Aaron gave prompt service after initial call. He evaluated by concerns and offered several options for repair. Some services he felt I did not need and recommended I not have preformed. He completed all other that day. He offered a senior discount. One year warranty on his work. Would recommend this business for your plumbing needs.
William Berry
2 years ago
Our water heater went out during a cold night. I called Optimal Plumbing Solutions at 7:28 AM expecting to reach an answering machine, but instead I was greeted immediately by a friendly human voice. I explained the problem, gave my name, and she immediately pulled up my address even though my only prior contact with them was a no charge visit to give me advice on hooking my well to my new garden irrigation system. The man I had met previously was busy but she was able to get another technician out by mid morning. Sadly we needed a new water heater ( this one was 11 years old) but by early afternoon we were fully functional. Highly recommended!!
Rola Abdelraheim
a year ago
They are great and professional. The service tech Kalston Redd is knowledgeable and professional. He explainedv the problem with the water heater and made an honest recommendation.
charles miller
a year ago
The repair man Carter was quick and professional and the company did exactly as promised. Great job!
Kevin Moore II
a year ago
I appreciate the quick, high quality service. Thank you
Notified me that they could come early. Completed work and even helped with an issue I did not even call about. Will be using them for all my plumbing needs. Great service!!
William Fernstrum
11 months ago
Mark was extremely friendly and fast. He hooked ran a water line to our garage ice maker and checked the plumbing in our entire home. Super nice, helpful, and efficient. Thank you Mark.
Tough job and extremely well done!
Have used Optimal Plumbing for a few years now, for various types of issues, and it’s always been a good experience. Most recently Mosi was very helpful in fixing a water pressure issue from sediment build up in our tank and even showed me how I can resolve the issue in the future on my own to save some money which I very much appreciated. I would have been content paying them once a year or so to clean it out. I’m usually a big believer in calling around to get different quotes when you need a home repair, but that kind of integrity and customer service is why I don’t bother calling around when I have a plumbing issue and just call the folks at OPS.
Michelle Dutt
3 months ago
Ryan was amazing! Answered all my questions clearly explained what he was doing
Brittany Nichols
a year ago
Amazing customer service. Mark was extremely knowledgeable and answered all my questions. During his courtesy check, which was free, he even found some potential costly issues. So nice and thoughtful. Took his time and thoroughly addressed my project. Thank you so much Mark!
michael de Sherbinin
a month ago
Bruce & Karla Kassebaum
7 months ago
BE CAUTIOUS! I called Optimal Plumbing Solutions to replace a kitchen faucet (I purchased the faucet myself) and replace a shower faucet and confirm where the shower was leaking as I had a spot in my ceiling below. First, Ryan Smith was here for 4 hours and all he did was replace a kitchen faucet and two shut offs valves under my sink and charged me $550. He had zero urgency to do the work and stood around talking rather than got working. I thought it was pretty high priced, but had him go ahead and replace the kitchen faucet. Side note - I got a quote from another plumber who came the next day and they quoted at most $320 for the same work and it would have taken 1 1/2 hours. With my shower faucet leak, Ryan conveniently said that someone with Franco Restorations was showing up at my house any minute to drop off paperwork to him on something else and he would see if he could take a look at the leak. Franco just so happened to have a moisture meter on hand and offered to test out the leak issue to see where water was behind walls. Ryan said he thought the shower valve needed to be replaced. Franco’s assessment, which Ryan did NOT deny, was water was spraying one direction behind my shower insert and had now saturated the subfloor, went down the walls on the first floor and said we needed to call insurance company right away to file a claim and said they would help me do it right then so they could get rolling on demo and repairs. They said the tile floor would need to come up, the drywall and shower/tub replaced as well as the walls demo'd and replaced on the first floor below. I was hesitant and wanted more information. Ryan had no urgency or desire to stop the supposed spraying leak which was very odd to me. Instead he said I needed to call the insurance company first. That was very suspicious to me. Instead, I called a different plumbing company on an emergency basis to stop the supposed spraying leak. That plumber came out and said he saw no signs of that type of leak or water behind the walls or floor. However, to make sure since I was told something so differently by Optimal Plumbing and Franco Restorations, we had the new plumber cut holes in our ceiling and walls where Optimal/Franco claimed there was high levels of moisture and water behind them. It was absolutely completely DRY!!! NO WATER AT ALL in ANY locations they claimed!!! I had a small leak from the valve in the shower fixture that was a very light drip, but it had not caused any damage at all and no subfloor was saturated, no floor or walls needed to be demo'd and no water restoration company was needed. However, now because of Franco's false claims and false representations and Optimal Plumbing Solutions agreeing with them, we now have investigative holes in our ceiling and walls that we have to pay to fix. I do not trust this plumbing company at all - at worst they work with Franco to scam people or at best they are absolutely clueless at plumbing and how to investigate or address leaks.
It was a very very hard job. Paul was very patient and did a wonderful job. Thank you Paul!!! Keep him!!!!!
Rebecca Hingston
a month ago
Ryan was professional, friendly and explained options. Excellent!
What a great experience from start to finish! Optimal Plumbing was referred to us by an inquiry we made on Angie's List. They were the first to respond, give a quote for the work and some dates to choose from. At the time they were the first to respond I told them I wasn't ready to decide since I hadn't heard from other companies yet. After talking to three other plumbing companies I called Optimal back. With great courtesy I was given a date and time. The morning of my appointment I received a text message advising the plumber Aaron had been dispatched and should arrive shortly the text also included a picture of Aaron. I knew we were in good hands when Aaron arrived he put a doormat with the company logo on top of our welcome mat AND put shoe covers on before he walked in the door. Talk about professional!! That meant a lot to me because it was wet outside from the previous night's rain. So Aaron introduces himself takes a look at the project checks a few things then confirms the quote. He then proceeds to to replace the faucet but before he gets started he places a padded mat in front of the sink which protected my hardwood floors...excellent!! He finishes faucet works great! Clean up is immaculate! My husband and I had requested a quote to get a taller toilet in our master bath. Aaron gave us a quote on the spot answered all our questions honestly about the different choices of toilets. We decided to move forward with the new toilet and install ...guess what Aaron adjusted his schedule to allow time for him to go get the toilet and install it THE SAME DAY!!! The toilet looks great, works great, the caulking around the bottom is perfect!! Clean up from the toilet install was immaculate as well!! My husband and I are truly satisfied with quality of the work, the courtesy of Aaron, the office staff and the care and attention that was taken upon entering the house and then doing the work. I HIGHLY recommend Optimal Plumbing Solutions for your plumbing needs!! Keep up the excellent work!!
Therese Taxis
3 years ago
Exceptional service, very professional, and immediately responded to our emergency. Highly recommend.
Brad King from Optimal Plumbing saved us today! We had a backed up water line leaving us without showers, a kitchen sink and a washing machine. He was at our house within an hour and half of my call and got us squared away, all with a smile on his face and advice for us for the future. I highly recommend their services and if you can request Brad King as your tech, DO IT!!! Thanks and take care
David Fister
5 months ago
Jeffrey Salomon
2 years ago
Kaitlyn Stadiem
2 years ago
I called Tuesday evening about our hot water heater and they were here Wednesday morning to fix and install a new unit for us. I appreciated their timely service. Carter was our specialist that showed up and he was great to us. Highly recommend them moving forward.
I had a great experience with Optimal plumbing. They were very knowledgable and easy to work with.
There price was reasonable and my vanity/faucet installation has been completed.
I will use them for all my future plumbing needs. Ryan was fantastic.
William Hill
9 months ago
Aaron arrived on time, was professional, shared his expertise on all issues I had and some I didn’t think of. I feel confident in the repairs performed and the work is under warranty as well. Thanks!
Angela Simmons
a year ago
Carter McDowell is an awesome technician. He was very courteous and professional. He explained everything that he was going to do and did it in a timely manner. I will definitely call Optimal Plumbing Solutions for our future plumbing needs.
Carter worked hard all day and wouldn't quit till the job was done and done right
Courtney Bracy
2 years ago
We have worked with Optimal Plumbing a few times since buying our new house, and we will continue to use them for all future project or issues we may have. Paul was awesome, and explain the issue we were having in detail and explained all of our options. He wasn't pushy and allowed us time to make a decision that we felt comfortable with. They are often available to come out the same day you call, and they are flexible with the hours - offering after 5 and weekend options.
Debbie Surrett
3 years ago
Fast, professional service. Aaron explained everything clearly and did a great job!
Great job, I'd use them again..
Responded quickly and advised us about leak at the meter. Thankful they had a same day service call available.
Morris Hinton
2 weeks ago
Service technician very nice and repairs were made quickly. He basically fixed a small leak. They charged over 400 dollars for 30 minutes. The cost of the parts were likely less than 10 dollars. It was the weekend so I understand it's going to be a little more. Over the phone they mention a fixed 59 dollar charge for the service call. if repairs are done, get ready for a lot of suggestions for unnecessary repairs. It's hard to say if I would use them again. I'd likely shop around or try to repair myself for less than 20 bucks. But it's done and I have no more leaks thus 3 stars.
Joseph N. Johnson Sr
a year ago
The technician was friendly, professional and explained what he was doing as he went along with d installation. Did a excellent job.
Tanner Johnson
2 years ago
Great work and flexibility! Easy to work with their customer service and plumbers. Not just solved the problem but improved the whole! Thanks Paul!
William Woody
3 years ago
Our well pump and pressure vessel failed on our house, leaving us without water. We called around and finally found Optimal Plumbing, who were able to send someone over that morning. They were able to start the job that day, replacing the well pump, pressure vessel, two water heaters (which were 20 years old), and a leaking house filter system by the next afternoon.
The guys were extremely nice and easy to deal with. They were very knowledgeable and willing to answer questions. And they were very efficient, getting us up and running, as well as spending time answering maintenance questions and questions about how our well system worked.
I could not recommend them more highly. I would definitely call them again if we have problems in the future, and I would recommend them to anyone who has plumbing or well issues.
Travis Newcombe
3 years ago
Aaron came out and replaced the expansion tank on our hot water heater. Also had him look at a leak in our bathroom. Walked me through what he was looking for and what everything meant. Very quick and honest, even when it meant no work being done in the bathroom. Very fair pricing, too - I would recommend to anyone in the area who needs a plumber!
Great job,very knowledgeable about his work. Happy he came out as late as he dad tonight!!!
Logan Richardson
a year ago
Quick service, friendly staff.
Adriana walker
a year ago
Aaron was wonderful. I would highly recommend him. He was nice and patient. He answered all my questions and he made sure everything was perfect before he left.
Michael Wright
a year ago
Very professional
Words cannot express how please I am with the service provided by Optimal Plumbing Solutions. Lacy and Brad worked together to make the water softener repairs a pleasant experience. The final price was also a pleasant surprise. Great company, great team, and well appreciated by me.
Sabrina Chamberlin
a year ago
I highly recommend them for all your plumbing needs. Brad came and quickly figured out the water pressure issue and fixed it quickly. Kalston came another time to fix the leaky sink pipe and toilet issue. Very professional, on time and they send you a text and picture of the tech coming so you know who to expect. I have my new plumbing company.
Lindsey Kabbes
a year ago
Great service, super informative, on time and communicative through entire process. Very pleased with the work done at our home.
Jonathan Pletcher
a year ago
annette pusey
2 years ago
Replaced our pressure tank for our well. Aso serviced our tankless water. Did not even charge extra after getting stung several times by wasps living inside the unit! My plummers for life!
Raymond Spencer
a year ago
First of all, I love how everything is digital. I scheduled online. Received a confirmation text. Then I received a text telling me the tech is on the way.
He quickly diagnosed the issue, had me sign to authorize the repair, and it had the part replaced. From the time I contacted them to the time he left my house was under 4 hours.
Nobody wants to spend money on plumbing repairs but hey, repairs are a part of homeownership. Gotta take care of my most expensive investment. So, though I'm not happy spending the money I am happy with the service I received.
Shirley Brett
a month ago
Ryan did a great job on the inspection. We will use them to do the Repairs.
Very professional and courteous. Explained issues and provided recommendations. Completed all work in an orderly and timely fashion.
Rebecca Hardin-Thrift
a year ago
Professional, kind, knowledgeable. Great service, wonderful communication. Great experience all around!
Heather Freeman
a year ago
My plumber was super nice and very quick with his services, but did arrive after the appointment window we had set. Also, the fix needed was fairly simple, but he did so before I told him it was okay; I was only prepared to pay for the inspection services, but ended up with a bill double that for something, after learning what it was, I could have done myself. The plumber was very friendly and efficient, but my landlord didn't cover the fee of the service because he didn't approve of the service (which was performed without my approval). For someone in a different context, I'm sure this would have been 5 star service, so I still rank 4. But I do warn to only call if you need the job done right away!
Howard Kushner
a year ago
I highly recommend Optimal Plumbing Solutions for all your plumbing needs. They are thorough and highest quality parts and service at a reasonable price. They took the time to explain everything to my complete satisfaction. I plan on having them do more work for me next year, removing and replacing all polybutylene piping in the crawlspace and in the walls.
My research reveals that because of numerous leakage problems and lawsuits against the manufacturers, polybutylene pipe (PB) manufacture was stopped after 1995. It is no longer an approved pipe for water supply or distribution by the building codes, although approval was not immediately rescinded after it was removed from the market.
The plumber was kind and gave his honest opinion about the options we could go with to fix our toilet. He was attentive and very helpful.
Kim McCampbell
3 years ago
I run a busy grooming shop and have had several plumbing issues thru my 30 years in business.
Optimal Plumbing by far is the best plumbing company I've used. They were able to come the same day and replace both tub plumbing fixtures that were leaking.
Wonderful service. Fair price. Knowledgable and very kind!
Highly recommend!
Denise Trujillo
a year ago
Carter has very excellent customer service, he is also very patient. I was a little slow understanding things today but he was very helpful. If we need your services again I will be asking for Cartet.
Optimal Plumbing came to my house in January 2021 to help me with a clogged toilet and shower in the kids bathroom. The technician that came run a camera through the pipes and told me that I had a broken pipe under the concrete slab but he was able to unclog the toilet and shower. At that point he told to start looking for a contractor to cut the concrete slab inside the house and repair the pipe because eventually the problem was going to occur again. And yes the problem happened again. The came back to my house for the same reason in October, another technician this time, same diagnostic time time based on the first diagnostic provided in January. He charged me over $400.00 for just trying to unclog the toilet and was not able to do it.
Next morning when I was taking a shower in my master bedroom shower, the shower got clogged too. And this shower is the closest one to the septic tank and in front of the supposed broken pipe. I went outside, removed the cover from my septic tank and my septic was full. With only $160.00 I fixed the problem my self. They reaped me of my money and I finished fixing the problem myself with a submersible pump and a hose and pumping from the septic tank to the pressure tank
Mark was great and easy to work with! He was professional, patient and informative at the estimate meeting. He then returned with his crew in timely manner and fixed my water problem. Optimal Plumbing will be my first call next time i need a plumber.
Ashley Sells
7 months ago
Rhonda Pitters
11 months ago
Jennifer Andrews
a year ago
I called and they had a Technician named Paul come out the same day. He did everything we asked and did a great job. Super nice.
Nathaniel Johnson (Nate)
9 months ago
Aaron was great to work with. He came in on time, fixed up our problem and gave us a great price for the job. Will definitely be returning to them for future needs!
Rachell Harrison
a year ago
I am very pleased with the service I received from Optimal Plumbing Solutions. Mark was fantastic and very professional! He quickly identified the problem and obtained a solution. I recommend this company and will use them again in for future repairs.
Chris Christopoulos
a month ago
Mark was on time and friendly. He diagnosed and fixed our issue quickly. We couldn’t be happier with Mark and Optimal Plumbing and would recommend them to anyone looking for a plumber.
I couldn't be more satisfied with the service I received today from Aaron & Brad! They were professional, made sure I was informed (above & beyond my numerous questions), and showed absolute attention to detail. I am new to Clayton so was unsure of who to call for plumbing services. I'm thrilled with the relationship we established today and look forward to working with this team again as the needs arise! Thanks guys :-)
Call these guys before you call anyone else. They are honest, punctual and the pricing was more than fair. Called at 8am needing to replace my hot water heater and they had it done by 1pm the same day. Thank you!
Mark P thoroughly explained our options regarding our ageing water heater. We elected to replace. He was able to remove and replace with a high quality water heater same day.
Rachael Paden
3 years ago
We awoke this morning to water gushing out of our water heater. The first company we called couldn’t come out until tomorrow. I called Optimal Plumbing based on their great reviews and they texted that they were on their way only 20 minutes after my call. They gave us a quote on the spot, replaced the two hot water heaters, and we have hot water again only 4 hours later. I will definitely use their services again in the future!
The plumber (Mosi) arrived earlier than expected, was knowledgeable regarding the problem, maintained professionalism while being friendly and personable. The work was completed timely and correct as expected. We would recommend this company and this plumber for any plumbing needs!
Delphine Adaeze onyeme
2 years ago
Neeharika Ekkurthi
7 months ago
Rick Orndorff
8 months ago
Had an emergency and called first thing in the morning and they were able to come within 90 min. Brad and his helper were very professional, courteous and explained everything along the way. Diagnosed problem area quickly and fixed it. I wouldn’t hesitate to call or refer them again. Thank you
Jesse Hoffman
5 months ago
Overall the experience from start to finish was awesome.
First I called on a Saturday afternoon (not really expecting anyone to answer and having to leave a voicemail) when I talked to either a Steve or a Scott I don’t remember their name 100% but he was awesome and got me an appointment set for that week.
They called to confirm the day before and I had a window from 8-11. We all know how that typically goes, they’re get here at 10:30. WRONG Mark got here at 7:57 and texted me when he was on his way.
Now let’s get to the service, I needed help with 2 toilets that wouldn’t stop running, didn’t even really know what the problem was. They checked them out and ran through the rest of the house to check and make sure everything else was good as well, even my water heater and water pressure.
We found an issue with my water heater no anything major but Mark explained it will help extend the life of the water heater and I don’t want it replaced anytime soon. He gave me quick estimates and was able to replace it in under an hour.
Absolutely amazing 10/10 will be using them whenever I have another issue.
Elizabeth Provenzano
2 years ago
I highly recommend Brad and Aaron at Optimal Plumbing. They worked on a recent kitchen remodel project for me installing a gas line for a new stove and relocating the plumbing for the sink and dishwasher. They were professional and punctual, cleaning up after their work. They went over and above redoing work to cap the plumbing to allow for floor repair work over the weekend. All their suggestions were helpful and their work was excellent! They were a pleasure to do business with:).
Called at 8am and had the hot water heater replaced by 11am at a fair price. I would recommend to my friends & family.
priyal kotecha
a year ago
Trentence Williams
3 years ago
Disappointing. I was referred to Optimal Plumbing. The owner came out, looked at the problem I was having, said he would look for the parts he needed and call me back so we could start the work. He never called back. I called and left three messages and still no return calls. If he didn't want the job, the proper thing to do would have been to be up front about that, instead of wasting my time and causing the work to be deferred while I waited on him to return my calls!
Colton Magnum
2 months ago
Paul did a great job. Would use Optimal Plumbing for future plumbing needs.
William Neill
7 months ago
We had new kitchen countertops installed and needed to have a new faucet, Hot water faucet and garbage disposal installed in a timely fashion. Carter McDowell from Optimal Plumbing Solutions arrived at the time we requested after the new countertops were installed. He did an excellent job of installing the items listed above plus reconstructed the outlet pipes. He remained into the evening hours until the job was complete. He was extremely polite and assured that everything was totally cleaned up after completing the job before he departed.
Katie Gillmore
2 months ago
Roderick Flannery
a year ago
Mildred Robertson
5 months ago
They were on time, efficient and polite. I would use them again.
Ed Placzkowski
a year ago
Kalston saved the day!!!! He was very professional and time efficient..we added something last minute to his work call with us and he made it happen effortlessly. We are a dental clinic and he did everything in his power to not interrupt with our patient care that day.thankyou kalston!! He's just lovely and is an expert at his craft! Definitely an asset to his company
Scott Vistrand
a year ago
Fast professional work done to replace my old water heater!
This is by far the best plumbing company I've worked with! They communicated when they would arrive, which was actually early, and delivered a great product... all with a smile.
Prompt professional replacement of toilet shutoff valve and some other internal toilet flushing parts.
Service was on time and reasonably priced - I will definitely use them again for plumbing needs
Top notch. I had a grinder pump for a bathroom in a detached garage that pumps to the septic tank for my home. The pipe between had a break in it. Ryan came out and fixed it. He had to find the leak, dig it up, and repair it. He did it. He was positive and professional throughout. Ryan is awesome. The world needs more Ryans. Will definitely use these guys the next time I'm in need.
Jeremy Girton
3 years ago
We had a wonderful experience with Ryan. He was informative and thorough. Very friendly. He got our hot water up and running the same day they were called. We would definitely recommend them!
Replaced our Hot Water heater right away. Was friendly and transparent regarding the details of the job. I'm holding onto his card so i can recommend him to others.
Aaron was professional and knowledgeable and helped me understand what he was fixing.
Optimal Plumbing has completed three jobs for us to date (two routine maintenance/repair and one bathroom reset as part of a flooring project) - we’ve been extremely satisfied with our experiences. Lacey is responsive and accommodating with scheduling. Carter and Brad are professional and perform quality work. Pricing is competitive and at no point did we feel pressured to do more than needed. We plan to use them for all future work and would definitely recommend.
Overall great experience with the service.The technician Carter was very professional, polite and courteous. Would recommend.
Excellent work and very thorough. Would highly recommend them.
Brandon Miller
3 years ago
I think Brad arrived at my house in under 2 hours from when I submitted my request for a quote. He gave us great advice, was knowledgeable/professional, and was great to work with. Would recommend.
The technician Paul that came to service my water heater was knowledgeable and kind. He was prompt and fast! He indulged my father and I with our many questions! Thank you Paul!
Paul did a great job on my repairs and was very friendly and thorough! Highly recommend!
Paul was amazing. Came out to fix my leaking pipe after hours on a Friday when it was crazy hot. Explained a bunch of stuff about plumbing I never even knew and gave me good advice for preventing future problems. Was friendly and polite to my autistic son too. Already told all my neighbors about the good service.
Bridgette Spaulding
a year ago
The technician, Cater, came on time and offered the diagnose of the problem quickly. The issue was resolved within half an hour.
I would recommend this agency.
Because we are new to the area, my husband and I relied on the online reviews to find a plumber for one day's work of items in our new home such as replacing toilets, faucets, etc. When the estimator arrived with my husband, he wasn't willing to answer all of his questions and paid for a quote that only consisted of replacing our shutoff valve. This wasn't an item on the list, but I give him two stars because the plumber that we did end up hiring to do the work also recommended this and was willing to give us a quote on all of the items and answer all of our questions. Fifty-nine dollars just seems high for him to cherry pick what work he wanted to do.
Arnold Tinch
4 months ago
Great experience!!!! Trouble shot the problem quickly, expert repair. Awesome personality. Would recommend her without hesitation. Thanks again Kaylee!!!!
Michelle Coleman
a year ago
I am staying out of NC right now and my son is staying in my house. He had issues with two of my toilets. Ryan came out a few hours after I called. He evaluating the issues and gave me several options. I chose to replace both of our toilets. He got the main bathroom working for that night and came back the next day and replaced them both within a hour. He was professional and kind on the phone and broke everything down for me. I appreciate the work he did in such a timely manner. I will be getting them in the future for all my plumbing needs. Thank-you Ryan
Mr Carter installed a tankless water heater for me. He did a wonderful job, was very friendly, courteous and knowledgeable. He cleaned up work area very well. I would definitely recommend Optimal Plumbing.
Because they had a technician come out give me a price and then when I thought the price they gave me was the deal they came out the day of the job and said the last technician that came out didn’t look good it’s more work and add on another 1300$ not good business at all
K. Nicole Novello
a year ago
Everything from the receptionist answering the phone to the technician finishing the job was handled with professionalism, politeness and care. The technician was able to come out to our house within 2 hours, completed the job and checked our whole house for free. Everything was clearly explained and prices were given upfront before work commenced. I highly recommend this company and wouldn't trust anyone else.
Marilyn Mattioni
3 years ago
Shawn and Brad replaced our tankless water heater...we now have much better pressure, hot water in seconds rather than minutes, and a system that is up to code.
OPTIMAL plumbing performed beyond our expectations....we are very happy with their work....
I called on a late afternoon and they were able to send someone out the very next morning. The tech, Ryan, was beyond polite, respectful and just overall a happy person to be around. What we though was a simple leak turned out to be a much larger issue. Ryan was able to find the problem quickly and came up with a plan on how to fix it. He was very informative, explaining everything and even showing us the problem he found. He was also able to bring in Josh from CareMaster on the same day to help with our other issues. Truly just an awesome experience with this company! I'd recommend them to any one in need of plumbing work. Thank you!!
Deirdre Brewton
a year ago
I will call Optimal for ALL my plumbing needs i phoned to report suspected issues with my Wtr heater, as my hot water was not coming on. Mark arrived firvsame day service and immed diagnosed that my pilot light was out. Ultimately, I will have to contact Dominion Gas to relite the pilot.
Eileen Hemenway
a year ago
Recently my water heater went out during some extremely cold weather. I called Optimal Plumbing and they sent someone that afternoon. I was very grateful for the prompt response. Paul came and assessed the situation. There were no high-pressure sales tactics and he lets you take your time to mull over the options. Even though the sun was going down and the temperature was dropping rapidly, Paul was good natured about staying to finish the job that evening. I even asked him if he would rather come back the next morning once it was daylight and perhaps a bit warmer. Keep in mind that he ended up replacing the water heater in the very cold crawl space. I had been concerned about whether there would be a long wait due to COVID delays in the supply chain, but Optimal fortunately had what I needed in stock. He went to get the heater and in a short time hot water was running once again. I would highly recommend Optimal Plumbing as they are professional, easy to work with, competent, and thorough. Paul did a great job in addition to cleaning up afterwards. Couldn’t ask for a better outfit!
Patricia Thomas
7 months ago
Very professional and timely.
Nancy Halberstadt
5 months ago
Easy to schedule online, prompt service, technician was very professional and took time to answer all questions and concerns, quality work. Highly recommend!
Optimal immediately identified the issue and explained that our water heater was 9 years old and leaking - repair was an option but the leaking would have continued and it only made sense to replace it. For no money out of pocket they installed a new hot water heater on the same day and thank goodness we had hot water again. They had a 12 month interest free financing option that allowed us to get everything done without spending a dollar upfront. So impressed with their service. Owe $47 dollars next month, and will pay off in 12. They saved us from cold showers as November Cold moves in. Thank you Optimal!
Ryan was awesome, did excellent and clean work, discussed options, thorough and efficient! Well done!
Will use again !
Fast and efficient. They truly help us out repairing back flows to our property.
Carter was professional, clean, and efficient. I would use Optimal again.
Bill Foulkrod
3 years ago
Sue Van Vactor
a year ago
Rhonda Whitaker
3 years ago
James Langston
3 years ago
Brad with Optimal Plumbing arrived as promised at the appointed time.He was professional and very friendly. After Having replaced my faucet, I discovered approximately 2 hours later, my original problem with the faucet had returned. I call Brad back and he returned the next day and discovered what the problem was. He fixed it and my wife and I are extremely happy. I will definitely be using this company again and I will recommend them to all my friends.
Shauna Samuels
a year ago
Carter was timely, thorough and really seemed to care about making sure we were taken care of, including talking me through cost effective options and they were very transparent about cost. Our kitchen drain was unuseable and flooding our floor from inside the walls which was a huge problem but he made sure to figure out an option for us to get it fixed again ASAP. The other technician who came out to fix the issue that weekend was also awesome! Would definitely go through these folks again next time we need a major repair.
Aaron was our technician, and was prompt, knowledgeable, and diagnosed our problem quickly. He had all the parts with him, and completed the job very fast. Thank you Optimal.
Carter did real good. Good job. Bueno.
Stan Hutchens
a month ago
Had two great experiences with Mark. He really helped us out. He was very prompt and professional!
Kerri Matthews
2 years ago
Young man did great work and he didn't get to my house until probably 5 on a rainy Friday night and he was very pleasant and didn't rush and he explained everything to me thoroughly
Paul H. was very knowledgable and professional. I'm very pleased with the high quality of work and amazing customer service.
Joshua Collier
2 years ago
Paul came and did a great job quickly. He adapted an existing water line so it could be used on a new refrigerator. He was fast and friendly.
Aaron was fantastic! Great service. Came out same day. Very helpful and thorough. Will DEFINITELY be recommending to anyone needing their services.
Jonathan Mitchell
3 years ago
Had a great experience. Aaron accessed the problems I was having and fixed them very quickly. Customer service was great.
Venera Fuller
2 years ago
We loved the professionalism demonstrated by Brent and his team. The were upfront about the issue we were facing and the possible solutions. The pricing was fair and would highly recommend them for plumbing issues in the house.
Carter came out. He did what I needed on replacing my sink and toilet water lines. Clean quick very nice.
I highly recommend Ryan for diagnosing and repairing even the toughest jobs! Unfortunately he had to work out in the sun all day but he kept a wonderful and professional attitude the entire time! So thankful for the repairs!
Eve try step of the process was quick and easy. Aaron was excellent and diagnosed and repaired our complex issue within a few hours same day as our call. Will definitely use them again!
Carter was friendly and hopefully repaired the faulty wax seal. Only time will tell. Overall a great experience. If it is repaired we will use them again in the future.
Ryan was great. He was professional and courteous. Came in and got the job done thoroughly and without fail. He also offered several solutions if the problem persists.
The price was extremely reasonable. Thanks a bunch Ryan and Optimal
Sins of Carolina
7 months ago
Excellent same day response time. Worked with this company several times the past year and every tech has been great - professional, nice, and hard working. They’ve fixed 2 leaks on old poly pipes and re-run drainage that the previous house’s owner incorrectly installed.
Brenan Martinez
3 months ago
Jake Lagomarcino
a month ago
I highly recommend optimal plumbing. They came out same day and were very professional. They went above and beyond to try and work with my warranty company. I am very thankful to Lacey.
Mildred Green
2 years ago
This is our second time working with this company for our rental property and they once again did a wonderful job! We didn’t have to wait weeks for an appointment, they were so professional and fairly priced. Our plumber, Mark, did a phenomenal job and communicated with us well regarding the work that needed to be done. Definitely will use them again in the future!
Sarah Sabornie
7 months ago
Having sewer problems is never fun, but Brad and Ryan from Optimal Plumbing made this process as painless as it gets. My husband and I were so impressed with their professional manner but also their kind and thoughtful way of approaching every step of the process. I had newly planted beds in the area they needed to excavate to get to the broken pipe and I am totally amazed with the finished product. They did not disturb one plant or area of stacked stone. They were careful to pull back mulch before digging and replace afterwards. I would highly recommend Optimal Plumbing and plan to use their services with any future plumbing need. We are also pleased with the project cost, as we believe it was a fair estimate for the scope of work. Huge thanks to Ryan and Brad!!
John Weidenhammer
2 years ago
Can’t thank the team at Optimal Plumbing enough! They were super responsive, even on a Saturday afternoon even. They were onsite in less than 30 minutes and were able to quickly diagnose the issue. Will gladly recommend them to anyone and us them again in the future.
Ansel Greenwood
a month ago
Kristin Cramer
6 months ago
As always, Ryan was so helpful! He explains everything very clearly and always finds a solution to any problem. I wouldn't call anyone else to help me with plumbing issues.
Bridget Pawlowski
2 years ago
Got a next day appointment for an issue that was completely non-urgent. Paul came out and couldn't have been nicer. Took almost no time and money and we were good as new. They will be our go-to for plumbing from now on.
Mark was very personable and professional. Did an excellent job getting us back up and running very quickly. Would definitely recommend Mark and the Optimal team. From the first call to the finished repair, was very pleased.
These guys are the best. Especially Ryan S. Idk how we we have got through our bathroom fix without him. These are knowledgeable professionals who are straight shooters. They get it fixed and back their work. You can’t go wrong with them. I will recommend to everyone. Especially Ryan.
Clayton Hopkins
a year ago
Jennifer Mitrevski
2 months ago
Required emergency service on a Friday evening due to a broken water line under the house. Aaron called and offered to come out Friday night instead of Saturday so that we wouldn’t be without water. He replaced the damaged pipe and made sure it was good to go. Professional, responsive and truly helped us in an emergency situation.
I've actually used this company three times. Mark had been out everytime. They have been on time, done clean work and explained what and why they are doing it. Billing and dispatch is easy to deal with as well.
Dr Cathy Sauls
a year ago
Ryan presented with good bedside manners. He was professional, friendly, knowledgeable, on-time, and considerate to wear a mask at my request. Thank you, Ryan!
Elisabeth Kane
a year ago
I can’t say enough about this company! We have used them multiple times, and are never disappointed! Extremely professional, show up in nicely marked company vans, bring in their own doormat and cover their shoes ! The co also sends you a short bio on the technician that is coming to your home— which I really appreciate.
Mark P. found the source of my kitchen sink moisture after minutes of being here, and then checked all of my plumbing throughout the house, as a courtesy! The co is responsive and easy to communicate with.Very reasonable service fee. We will only use Optimal for our plumbing needs 👍🏻👍🏻👍🏻
Brian Ernest
5 months ago
Highly recommend, Kaylee is a great asset to Optimal Plumbing! Super efficient and meticulously GREAT at her profession.
Chun Pan (Billy)
3 years ago
Despite the initial scheduling error that caused the contractor waiting for me at the house for 30 min, the service was prompt, professionally done and very satisfactory. The work was swift, but thorough, with lots of testing before calling it complete. I highly recommend this service.
Appreciate Carters expertise and timeliness. Will definitely be a return customer.
Frank McElroy
2 years ago
Replaced main water shutoff valve.
Pilita Prokopiou
a year ago
Superb and outstanding service AAA+++
I can highly recommend Optimal Plumbing Solutions! They were professional during the entire process. They provided quality service and were punctual for both the estimate and repair. We had a lot to fix, and it was an overall good value. They offer a discount for multiple projects on the same ticket, this discount helped a ton!
In early March, they fixed multiple issues that we had going on in our house. In 2012, my husband and I moved back into his childhood home. The whole time our guest bathroom has not had a working shower, but we knew from other plumbing visits that to fix it would require cutting through drywall from another room and be a big project. Plus we had to fill a bucket with the cold water of the tub to flush the toilet, we have had two other plumbers visit over the years to fix this issue with no luck.
We finally decided to fix the hot water in our guest bathroom and other plumbing issues that my dad recommended that have happened over the years. We are expecting our first child in July and the out of town new grandparents were planning (before the pandemic) to stay with us to help out. We know we need our guest bathroom that is close to the nursery to be up and running.
Optimal Plumbing Solutions repaired the clean out in the front yard, replaced two outside hose bibs, replaced the shut off valve and supply line at the toilet, installed a shower/tub valve, and replaced shower arm with drywall cutout. Basically they fixed all the plumbing issues we have been procrastinating on fixing.
They did a fantastic job! Our pipes are safer and less likely to burst with the clean out repaired and the hose bibs replaced. Our guest bathroom now has a working shower and toilet again!
Note: I did not take photos of the outside issues, but here are some before and afters of the guest bathroom: new shower, old shower, new tub, and old tub.
Vinay Chandrasekhar
a year ago
Junko Bissett
3 years ago
Aaron has done multiple project professionally. I am very satisfied
his work. Thanks!
Kalston was very empathetic to our leaky pipe and water heater situation. He was kind and knowledgeable when it came to helping fix our plumbing problems. I definitely recommend Optimal plumbing!
Brad did a great job diagnosing and fixing my issue, very professional and I would highly recommend
Sherman Howell
11 months ago
They were on time, competent and professional.
Tesha Lucas
11 months ago
Kalston was a total professional from beginning to end. He kept me informed about the entire process. I would totally recommend Optimal Plumbing for repairs.
Jerry Smith
11 months ago
Katherine Leburg
2 years ago
The technician (Paul) was very polite and professional. He took the time to explain things and provided various options at different price points to resolve the issue. I will definitely be calling Optimal Plumbing Solutions again!
East Coast Sales
4 years ago
Optimal Plumbing Solutions was on time and take care of the problem. The sewage was backed up and he came and took care of quickly and efficiently.
Paul was awesome. Showed up on time and was friendly.
Ryan was very professional and listened to my concerns. He provided the best solution for my problem.
Denise Blesh
6 months ago
Ryan was amazing! He was kind, genuine, knowledgeable and very professional. I am so glad I called this company! Ryan was a pleasure to work with, he took the time to explain things to me and fixed my toilet issue.
Janice Brown
9 months ago
I would highly recommend this company. We had toilets and tubs backing up and the company scheduled a home visit appointment quickly, came out early and even though the repair (a septic pumping) wasn’t something they could do, the technician Ryan made it so we could flush our toilets. He was professional, courteous and explained the issues we had and what we needed done clearly. We will definitely be using them again in the future.
Cyndi Powers Bulka
8 months ago
Michael Herusch
a year ago
Very friendly, professional, and informative service from Ryan.
Rikki Joyner
4 months ago
HAITIAN CREOLE LANGUAGE SERVICES
a year ago
Thanks Paul! Will use them again.
Brian Stephens
2 years ago
Charles Fitzwater II
a year ago
Ryan was very professional and knowledgeable. Would highly recommend!
Jason McKenzie
a year ago
Sam Hoeffler
9 months ago
Great communication, great work.
Rachel Smith
4 months ago
We’ve had two great experiences with Optimal Plumbing so far. Each time, we met a different plumber, and each time, he had solid, no-nonsense advice and was really nice and easygoing.
The technician is polite, professional and did high quality job. I will definitely use this company again in the future.
George Costa
6 months ago
William Watkins
a year ago
Had a pipe break and leak water all over the basement. The technician was able to be here within an hour and make the repairs. Great service. Very helpful and knowledgeable.
Chris DeSantis
a year ago
Carter McDowell was very professional and did great work in a timely manner.
Daniel Audibert
2 years ago
Aaron was great and the quality of work was excellent as well. Pricey but worth it.
Ryan provided prompt service and was very professional. He answered all of our questions. His work was reasonable price. Will use again.
Russell Burnett
a year ago
Scott Gurkin
8 months ago
Blake Swearingen
a year ago
TraCiera Sanders
2 years ago
Paul was very polite ! He came in, identified the problem and had it fixed in a timely manor . definitely satisfied with his service .Thank you Paul .
Katina Voulopos
a year ago
Carter was great! He was very respectful and professional. I called their company in the morning and Carter arrived by 2pm to fix my disposal. Hassle free!
Gavin Litchfield
a year ago
Aron Grant solved our plumbing problem quickly and efficiently. He was thorough and friendly. He is a highly competent professional. He also politely covered his shoes to prevent tracking dirt in the house during each of his several trips in and out of the house to complete his work. Thank you!
Nick Vigliotti
3 years ago
Brad and Aaron did a great job connecting us to public water and replacing our water heater. They put in the time and attention needed for the project, and kept in communication throughout the planning and completion.
Called Optimal Plumbing this morning, was scheduled a same day appointment. The Tech arrived on time and fixed my issue with my toilet. Great customer service!!
John Austin Keaton
3 years ago
I was very pleased with the plumbing work done for me by Optimal Plumbing Solutions. They responded quickly to a high need situation. They carefully examined and determined how to do the necessary work and explained what they planned to do. They completed the work in a timely manner and the results exceeded expectations.
Mark P did a great job. Very professional. He checked all our fixtures and explained current and future needs. His work was professional and fairly priced. Great job!
Jennifer Kempton
a year ago
Elizabeth Smith
a year ago
We truly appreciate this business. Paul has been out twice for different issues and was very professional and knowledgeable. We have never had to wait more than a day or so for a repair. Thank you so much!
They were very professional and took the time to hear all of my concerns and to explain all of their recommendations and findings. Carter was excellent and very professional. I would definitely use this company again. 👍
Brad came right out to give us a full estimate, then came and did the work the next day. The quote was what we payed. We were very pleased with the quality of his work. He guaranteed his work and use's quality materials and pays attention to the small details. We would highly recommend him.
Customer service was great, they replaced 2 toilets and a busted (litteraly) hot water heater and figured out why one of my toilets wasn't flushing right in one day. They have easy financing available for the unexpected like this and I don't feel so stressed about how we are going to pay for everything. Everything was clear and layed out to me,, a very good experience!
Phyllis Walker
3 years ago
Mr. Williams did an excellent job replacing the water heater.
Kathleen Pearce
3 months ago
Chris Bonaparte
a year ago
Nicole Brown
3 months ago
We personally did not have a good experience with this business. I chose this plumber based on good reviews, but I was not impressed with the value or quality of work. We had called them two separate times about a year ago. Long story short, we had a very high water bill due to a faulty fill valve and had to have a plumber come out to provide us with a receipt to send to the city so they could reduce our water bill. I’m not sure if this is standard but this company charged us $300 to install a fill valve. Since then we have replaced the valves ourself and I don’t see why it should cost that much. The second time we called was because our sink was gurgling from what we suspected was a plumbing vent blockage. They did some kind of repair with the P-trap under the sink and things were fine for two weeks, but the issues returned. So essentially that time we paid $350 dollars for an issue that returned a couple weeks later.
Mike Brantley
7 months ago
Paul was fantastic! Super nice and very patient throughout the entire process. Can't recommend him enough
Brittany Dedafoe
a year ago
Aneya Bonaparte
3 years ago
Installed a Pelican saltless water filter / purifier system. Price was reasonable for the work performed. Rerouted main water line to access the three new filters and also had my tankless water heater back flushed. On time and no hassles. Brad pointed out other areas of both plumbing and even some HVAC ducts that need attention. Would definitely re hire.
David Schwager (Dave)
a year ago
We had Optimal Plumbing Solutions come out to quote a natural gas line install underground to a grill from the house. The technician arrived on time and was professional. There was a $49 fee involved to quote the work.
The quote came out to $2,890.39 which was $1,390 higher than the price we went with. We used a different contractor who did not charge us to quote it and installed it the way we requested which was the most direct route.
I believe they quoted the work high so they didn't have to get the work so that's okay. I'm kinda annoyed at how much they were over all the other bids and the fact that the technician didn't want to bury the line under the deck as requested. We also had to pay for a quote we ended up not going with.
Below is a picture of the trench we ended up doing that the technician did not want to do with Optimal Plumbing Solutions.
Very satisfied! Aaron did a great job. Will use again!!
Bryce Williams
a year ago
Mark from Optimal Plumbing helped take care of several issues in my home ranging in severity from a waste pipe draining into my wall to adjusting some loose faucet handles. He was courteous, did great work, and gave 3 options for the work to be done in case I could only afford the most necessary repairs. Would work with him again.
Shaunna Campbell
3 years ago
They got the job done quickly, were affordable in their estimate and overall were really easy to work with. Definitely would recommend!
April Rosenau
8 months ago
Aaron went above and beyond with the repair today. Prompt, professional and trustworthy. We will definitely be using Optimal Plumbing Solutions again for any future plumbing needs.
Jessica Eubanks
2 years ago
Carter was great! Quick and efficient. He was able to clean out or drain and made sure it was running properly. He also made recommendations to keep it the sink from getting clogged again. I will definitely call them again and ask for Carter on my next plumbing project/issue.
One bathroom house built in 1912. The bath tub had a drum instead of a ptrap so we had standing water in the tub. Cast iron pipe for the tub and toilet was replaced with PVC and vanity pipes replaced. The tub was somewhat of an emergency. I called on Thursday afternoon, Lacy was very sensitive to our situation and scheduled the work for Friday afternoon. Brad fit us into his schedule and called before arriving. Brad is knowledgeable, professional and works very quick. He conscious and cares that the customer is pleased. He wasn’t able to finish on Friday, he came back Saturday on a holiday weekend to complete the job! I can’t thank Optimal enough for helping us and will use them again. Thanks Lacy! Thanks Brad!
Optimal Plumbing Solutions did a Hot Water Tank install a week early when our old unit finally failed and started leaking. From answering the phone at 7am on their main line to speaking with a tech to make sure everything was safe, the process to get the ball rolling early was easy. This was good old fashioned service! They sent their tech, Paul, with the new tank and in a short while, he had a new gas hot water heater installed and ready to go. During the installation he kept me informed and worked efficiently. This is the way it used to be done. Fair prices and straight forward on what we needed and what we didn’t, no unnecessary up sells. If I could give 10 stars I would.
This is a great company!
subash poojary
2 years ago
Excellent service from Carter. 5/5
Hope Blackford
3 years ago
I submitted a request after hours to repair a small leak under the kitchen sink. I had a very timely response to my online contact and follow-up email, and a plumber was on site the next afternoon. Thank you!
Parents were having issues with low water pressure (issues with well) so I called this company based on the good reviews and was not disappointed. Kalston was on time and professional and most importantly diagnosed and fixed the problem quickly. I will continue to use this company for my plumbing needs.
Jamie Ellington
a year ago
Nicole Vanagas
a year ago
We love having Brad come to our office each year to take care of what we need done in order to run our business efficiently! Provides great service!
Wendy Newcomb
2 years ago
Mark was informative, didn’t try to sell me more than I needed. He kept me informed during the entire process. I definitely appreciated the Optimal rug placed at the front door and foot covers being worn. Extra care impresses me!
Also, I was working from home, he was mindful of this and did a such a great job that I never heard a sound. All around he did an excellent job.
roberta slattery
3 years ago
Donna S. Greenwood
a year ago
Both technicians, Carter and Brian were extremely professional and confident of problem and how to fix.
Definitely will call upon Optimal for future plumbing needs.
Mark came out on time and had all the materials needed to make the repair in a timely manner. I will continue to use them and tell everyone in need of plumbing to call them! Thanks again for the great work!
Michelle Gray
3 years ago
I highly recommend this company! Will definitely use them again.
Aaron Chester
2 years ago
Very polite and professional workers. Did a good job. Told us everything they did. Made sure we were satisfied before they left.
Kelly Roberts _ Staff - HodgeRdES
3 years ago
Laura Holmes
2 months ago
Transparent pricing? Always on time, excellent service!
Kevin Sessoms
2 years ago
They found our problem and helped us find a solution. They were on time and friendly. They were knowledgeable and worked quickly. I would highly recommend them.
Kevin Bernier
2 years ago
Kalston came over and installed a new well pump because the old one stopped working. He pulled out the line made repairs and installed the new pump, very happy with his work and professionalism. Also happy with his partner as well.
Robert Swiger
3 years ago
Idonoywant Thisaccount
2 years ago
I am providing this rating as the result of my initial call. Their service generally are highly rated. However, I contacted the company to bid a job to replumb the entire house with Five full baths, two full kitchens, two laundry rooms and 8 exterior faucets. They insisted on needing to charge a $49 fee to come provide a bid on a project and I find this unacceptable. If you are getting the chance to bid a $15,000+ job, you should not be charging a fee. I could understand if this was a repair job or something small, but it is not. I have taken 7 bids and not one other company tried to charge me a fee to bid the job.
Carter did a great job! No question I will use Optimal Plumbing Solutions again 😀
matthewbroadwell
2 years ago
Came out next day and fixed a water leak outside. Fast and easy to deal with. Definitely recommend using them for plumbing repair. Will use again if and when I need more repairs. Thanks!
We would definitely use this service again. Very professional and technical also. Reasonable price for repair on our issue. Thanks Ryan !
I accidentally cut a water line and needed help fast. Optimal plumbing came very quickly and saved the day. I was very pleased! Had fixed within one hour.
Robert Whittaker
a year ago
Optimal Plumbing came out the same day I called them. Mark, the technician arrived on time. He was very professional and completed our plumbing problem in a very timely manner. He also checked our kitchen drain to ensure it was working properly and all bathroom plumbing, at no additional charge. We were definitely satisfied with their performance and professionalism. We’ve had them out previously, and will definitely use them again in the future.
I do not normally give ratings, but these folks were very professional and responsive. Called at 8:30 that my water heater was dead and they had a new one installed with modifications made to fit the new size by 3:00 the same day. Liked that everything was done paperless. I would use them again.
I had Optimal Plumbing Solutions come out to install a new, higher toilet in my home. They were extremely professional and did a great job. I will definitely use them in the future!
They sent a text with the picture of the technician who would be coming to my home before he got there so I know who to expect. Ryan, besides being good at his job was very personable and easy-going would certainly recommend this company.
Polite tech. Informative. Text a picture of the tech with name when he was en route. Great safety feature!!
James Mitchell
3 years ago
On this call they resolved an issue with the PRV and there was no charge because of the warranty. Earlier this year they replaced our hot water heater and installed a filter that serves the entire house. Both are functioning well. They are an excellent company to deal with.
Sent a request for toilet repair on Sunday and Brad came out the next day. He was on time, professional, nice, and did a great job. The cost was a little higher than I expected, but other than that I would highly recommend.
We have used Optimal Plumbing several times now, and they are fantastic. They're very professional, are always prompt and have fair pricing. We're so glad we found a good plumber!
Robert Pointer
3 months ago
Stephen Atkins
9 months ago
Very nice and professional.
David Swearengin
a year ago
Priced too high for this retiree.
Again, Mo was great!! He is very knowledgeable and professional. His range of communication to understand the job, personal and equipment requirements, and overview of job completion is second to none! The company was quick to react, book the appointment, and send requested technician. Holistically, the corporation and its personnel are second-to-none! They come highly recommended. To perspective clients, request “Mo”. He is outstanding and amazing. He definitely deserves a raise. You have to keep this quality technician.
Mark did a great job on getting straight to work and got the job done quickly and professionally. Would definitely want him to come check out something else that comes up.
Heather Cornell-Passineau
2 years ago
Very prompt and professional! Kalston the technician was very knowledgeable.
Esther Sanchez
a year ago
Ran water line from house to road for county hook up, installed expansion tank & cut off. Came when expected. Covered the trench & raked it nice and neat. Ryan was extremely professional and very knowledgeable. So very thankful for Ryan & Optimal Plumbing!! Will call them for plumbing issues in the future & highly recommend them!!!!!
Great experience overall! A real person always picks up the phone, and a plumber came out less than an hour after I called. He found the problem and gave me several options to fix it. He also gave me suggestions for other things to fix around my house before they become worse. Finished the job quickly, cleaned up well, and was overall a pleasant experience!
Karen Hoffman
6 months ago
Aaron, was professional and provided fast efficient service and also took the time to answer any questions.
Would highly recommend!
Tom Schipporeit
a year ago
This time, Ryan Smith of Optimal Plumbing, exceeded my expectations by doing more for considerably less $.
I received a town water bill stating I used 27,500 gallons of water; this is enough water to overfill a 20 x 40 x 4.5 foot pool!
My typical water usage in a 4 week period is 1654 gallons.
Ryan monitored the town water meter & noted that it was running backwards then forward & backwards again. It appears that the meter is at fault as Ryan checked the interior & crawl space of my home for any leaks & there were none.
Readers should know that I have a Moen Smart Water Valve installed by Optimal Plumbing last year & the data from this device aligns with Ryan’s no-leaks diagnosis. This valve will also shut off my water when it sees that I have exceeded my daily use, so no chance of neighbors filling their pool with my hose.
AND, you know what? Instead of being nickel & dimed by a service company, there was no charge for this inspection, believe it.
Of course I did request the move of my Rheem water heater WiFi controller to the inside of my home from the crawlspace, but that was only $186.
Why should anyone call another plumbing company, when you can hire the best of the best?
Thank you Ryan & Optimal Plumbing for your expertise & helping me sleep peacefully tonight knowing I do not have any plumbing issues.
Mark was very professional and answered all my questions. He went over the details of the problem with my well and how it would be fixed. He was polite and courteous.
Technician Carter McDowell did an outstanding job repairing a underground leak and installing a whole water line at my home. My husband and I are very satisfied with the service and higher quality water lines. Carter has a great work ethic...Even under extreme heat conditions today, he kept working. He was very polite, professional, and has an all around positive attitude.
Carter was great. Really helped us out.
elaine morria
2 years ago
very nice and experienced people to deal with
Kathy Younkin
2 years ago
After years of trying to find plumbing company that we felt comfortable with to offer superior service we finally found one, Optimal Plumbing Solutions. Brad King came out promptly in the middle of an emergency when our tankless water heater stopped working. He was professional, knowledgeable and most importantly, kind! He didn't try to sell us something we didn't need. Our solution turned out to be an electrical one and he referred us to an electrician. Optimal Plumbing Solutions is the company we'll be calling for our plumbing needs!
C. Rich Wilson
2 years ago
Very professional and responsive!
Carter was my technician he fixed my well pump pressure switch. I’d recommend this company to anyone. Thank you
Partners Tae Kwon-Do
3 years ago
Very knowledgeable, had several questions answered about possible future plumbing problems
Great job! Would use again.
We actually called another place first. They tried to charge us double what optimal plumbing quoted us. Optimal plumbing was very professional and quick to replace our water heater. I’ll definitely use them in the future for any other needs.
Wojciech Kozlowski
3 years ago
My sewage ejector pump has died creating a big mess in the crawlspace. Shawn with Optimal Plumbing went above and beyond what was expected to make this catastrophe as bearable as possible. Punctual, very professional and easy to deal with. Problem was fixed for a reasonable price and I'm very satisfied. Five stars!
patrick riddick
a year ago
Hart Huffines
2 months ago
These folks have helped us stay in business!
Michael Bakas
2 years ago
Rajesh Chauhan
a year ago
Tyrone Thomas
3 years ago
Awesome company. Called with a plumbing issue at 3 p.m. and Optimal Plumbing Solutions made time in the day to get to me same day. Outstanding service, great price and great people! Thank you!! Highly, Highly Recommend!
Optimal Plumbing is an outstanding service company that puts the customer first. Brad recently
came to my home to service my toilet. I found him courteous, professional, and knowledgeable. He quickly fixed the problem and was very reasonable with his charge. I certainly plan to use Optimal Plumbing again when needed and can highly recommend them for others.
Katherine Salazar
a year ago
Carter was exceptional! He explained everything thoroughly and provided me with multiple options. Very professional!! I recommend this company highly!
Gerry Overton
3 years ago
Very honest! Brad was so nice and professional. I very rarely give 5 stars but I highly recommend this company!
Christian Jaber
6 months ago
Michedolene Hogan
2 years ago
Nairoby Cornwall
a year ago
delphine miller
2 years ago
Jesse Parrish
2 months ago
Mark replaced 2 faucets for us and did a great job.
brian schuvart
2 years ago
Install RO WATER FILTRATION SYSTEM - Brad was excellent!!
Very good service. Called before coming, was early, and did the work quickly and well. Wore a mask, gloves and shoe covers.
Paul from Optimal Plumbing did a fantastic job replacing my leaky water heater. The leak was discovered after normal working hours but he arrived promptly after his current assignment. Unable to get the proper size water heater at that time of day, he took care of getting the water turned off so the leaking would stop. The closet where the water heater is located is very small and he spent several hours the next day locating one that would fit. He arrived for the installation and within a few hours I had hot water once again! Paul is very professional and knowledgeable about the services he performs, and a very pleasant person to have working in your home. I will definitely use Optimal Plumbing for future plumbing needs.
Maren Draper
10 months ago
From the very start, this company was wonderful to work with! They were very professional, identified and explained the issue as well as my options and also shared why the cheaper of my options was likely best for my situation and why. They completed repair efficiently and left no mess, all at an affordable cost. I hope I never need a plumber again, but this is the company I will call if I ever do!
.. Even with all the choices for plumbers & all their reviews it’s still a difficult decision picking the right plumber when you’ve never needed one for years. I just got incredibly lucky when I picked Optimal plumbing Solutions to come out to my house. Mr. Ryan was perfect, first thing he asked me was what I needed him to look at first. I showed him my three plumbing problems.. the biggest being a leak in my main water line running from the street to my house. Ryan gave me some choices & a price before beginning the three repairs.. I couldn’t of been more pleased with the polite professional service from Optimal Plumbing Solutions.. I now have peace of mind knowing the next time I’ll need a plumber I already have their number…Thanks Ryan
Oliver Hartmann
a year ago
Fast, professional fix!
Mykee Highsmith
a year ago
I was extremely pleased with the plumber. Kalston fixed the shower quickly and checked for any other problems as well. I will be using this organization again!!!
James Potter
10 months ago
I’ve used the company twice now and I couldn’t be happier!
Laura McCrory
3 years ago
Called in morning saw in afternoon. Fixed fast and really courteous and nice. Have used before and did not disappoint.
Robin Abdelilah
a month ago
Carter did an amazing job replacing our hot water heater in a thunder storm. Great job! Thank you!
Techs did an excellent job
Rosetta Morgan
10 months ago
Fantastic service, professional and knowledgeable, they show you exactly what they do to fix a problem and why
Martin Traube
3 years ago
Brad King arrived on time and did a though job of draining our hot water tank . In response to my concerns about our main water valve he replaced it with a quarter turn valve, Brad was pleasant and knowledgeable ; we would gladly recommend to him to friends.. We found the fee to be reasonable and expect to have additional work done after the first of the year.
Gerald Trowbridge
a year ago
crouching panther hidden dragon
2 years ago
Cristin Galardi
a year ago
Carter and Brad were both extremely professional and polite. They got my old hot water unit taken out and installed a new one the same day in less then 3 hrs. I would highly recommend this company. I will be using them again in the future.
Shantell Chance
a year ago
Larry Perlman
8 months ago
Mark arrived on time, was very courteous and professional, shared his expertise on all issues I had and some I didn’t think of. Mark also inspected most of the plumbing in the house (kitchen and bathrooms. I feel confident in the repairs performed and the work is under warranty as well. We will definitly use Optimal Plumbing Solutions for all our plumbing needs. We will list your company as a go to plumbing recommendation on our community website. Thank you Mark!!
Paul was on time and spent the day replacing my Renni tankless with a Navian tankless. Very professional install. He then explained the workings of the new system. Will use them again.
Tom Harshbarger
6 months ago
Fantastic, timely service. Straight forward explanation of the issues with multiple options and costs to address. Optimal is our go-to plumber now.
Samantha Broadie
a year ago
Technician was very proffessional, thorough and informative.
Dependable, good job. Will call them again.
Stephanie Romeo
a year ago
Donna Keiran
7 months ago
Very nice and gave an estimate before doing work and explained what they would do
Courtney Liguori
a year ago
Carter was our technician and he was very kind and patient. He took time to answer all of our questions even though it was late. I would definitely recommend
Jess Nordberg
5 months ago
Kaylee fixed our toilet issues that we’d been having for a long time. She was punctual, knowledgeable, and transparent with the estimate. I would highly recommend Kaylee for any plumbing needs!
Billy Williams
2 years ago
I was left in a lurch by another company. Brad and the scheduling team took care of me quickly avoiding several days without hot water. Brad and his assistant got the job done quickly and to the highest standards. Thanks!
Denise Weissmann
a year ago
Paul was super nice and efficient. Answered all my questions so I could understand. Fixed everything that was broken/wrong, tested when complete, and had no other issues! Super thankful for all the help!
kymberly Williams
5 months ago
I gave 5 stars and would give more if I could!
For starters, I had hired Roto-Rooter to come in and take care of a clog in the bathroom. They ran an auger and evidently busted out the very back of our commode. You couldnt see the damage from looking at either side of the toilet so I never saw the damage. The next day the toilet started leaking so i thought it needed a seal installed. Evidently RotoRooter cleaned up their mess and didnt tell me about the damage. I didnt really like Roto-Rooter, they seemed really shady ( I can only hope they read this, lol) and ended up calling Optimal. Hands down, the best decision I made. Ryan went above and beyond with the work to be done, and we talked about other sewer issues were having at the house, and he stayed well beyond the time he should have left, explaining everything and making sure I had a good understanding of the work to be done. Optimal is a class act and thats made clear with the employees they hire (thanks again Ryan!) and the work they do. I will look forward to working with them in the future, as Ive already got other repairs planned. Dont waste your time or money going anywhere eles! 5 plus stars👍💯
Joel Jordan
11 months ago
Ryan was great. He was professional, personable and did a great job quickly. Highly recommended!
Dennis Miller
2 years ago
Very fast and curious service
Nice professional guy who showed up promptly in time of a plumbing emergency. Will definitely use them again!
Optimal Plumbing Solutions was responsive and professional in solving my water main leak. Another local place said they couldn't roll a truck for 2 weeks.
Mark was great! He solved the original problem and knocked out another issue while he was here. I've found my new go-to plumbers!
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Bob Rodrigues
3 months ago
Brian did a great job of finding the source of our leak and replaced the valves and pipes. He knows his stuff. This is the 2nd time using optimal and we are very satisfied. They also came out same day to fix this problem.
Will definitely call them again when we need a plumber.
Lisa Diane Turnbaugh
3 years ago
Plumber was very professional and experienced. Answered my questions and gave me options to meet my budget. Very prompt and friendly.
Alicia Wiggins
a year ago
From the initial phone call to request service to the ending handshake Optimal Plumbing offered superior service. Friendly staff, great communication and expert repair service is what we all look for in a service company and Optimal Plumbing delivers. Initial diagnostic and providing options for repair was exactly what i had hoped for and exactly what i got. They will be my go to for any plumbing needs from here on out!
Chelsea Adams-Perez
2 years ago
The positives:
- Plumber was on time.
- The call center employee was courteous and professional.
- The plumber was responsive when I called him with a question.
- The plumber wore shoe coverings and PPE.
The not-so-positives:.
- We were quoted $706 for a toilet replacement when it's likely a broken flush handle and wax seal that is in need of repair. When I called for a breakdown of labor costs, I was told that it's not possible to break down the charges. $557 in labor for a $149 toilet is steep. I am not opposed to replacing the toilet, but I am not comfortable spending that much money without knowing what specifically the charges cover.
- The technician would not technically explain the needed repairs to me. I'm sure it's because he thinks I don't know anything about plumbing. He referred to the toilet repairs needed as special parts vs. what the actual parts are called.
We chose this company because the reviews seemed great. I am trying to decide whether it is worth replacing the whole toilet or having the repairs done, but in order to make an informed decision, I need a breakdown of the costs or at least a detailed explanation of what work is being performed. So far, they have not been willing to provide enough details regarding the work for my satisfaction. I went into this wanting to use Optimal and wasn't intending to shop around for different plumbers, but the experience has left me wondering if I should just eat the $49 service charge and go with another company for the repair. I do not enjoy feeling like the vendor does not want to answer basic questions.
Heather Black
2 years ago
I am so impressed by the work performed by Optimal Plumbing Solutions. I had a sewage back-up due to tree roots growing through a crack in a pipe. The pipe itself was literally in the most precarious position possible - literally surrounded by utility lines and within inches of my driveway. Brad and Ryan dug the hole 12 wide and probably 6 feet deep and repaired the pipe in less than 4 hours. They put everything back and you could barely tell they had been there - they even put a drop cloth on the driveway to make sure they didn't scratch the cement! And, most important, they did the job at a reasonable price! I had quotes for this job from 4 plumbing companies. One was two times the price, another four times and a third was so lowball I knew they had no clue what the job entailed. I will be keeping the number for Optimal Plumbing on hand and they will be my very FIRST call in the future when I encounter plumbing problems. I could not be happier with how this worked out. Thank you guys so much!
Brad and Aaron are true professionals. They are very knowledgeable, courteous and have fair pricing. We first hired them for an emergency where we started to do some work ourselves and the project was too difficult for us to handle. They came right away and fixed it leaving us with a beautiful new shower head. We then decided to switch from well water to public water and they walked us through the whole process and did a lovely job. I highly recommend them!
TeeWayne Grimes
3 years ago
Elaine Ganfield
3 months ago
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