Best Plumbing And Remodeling in Raleigh NC

Jason was in the neighborhood working on a neighbor's house. I approached with a small plumbing task. Jason was very helpful and added me to his schedule. His team arrived on-time and were very neat, efficient and punctual. I am especially fond of the communications between the time I first spoke with Jason and the few days in between when they came to do the job. Very thankful and appreciative of fair pricing as well. Excellent job !

Great company. Quality work with excellent follow up. Reasonable and competitive pricing.

Wonderful communication and customer service. Was very responsive and able to fit us in on short notice. Very polite and great work!

Great and timely service. Easy to schedule appointments

This seems to be a good company and with great reputation. Therefore, my review is based solely on my personal experience and should not be a reflection of their many years of service. I had service about 2 1/2 weeks ago on a water heater that was not warming up the water. After paying the service fee, I was told I needed to replace the water heater and the cost would be $1,500 in addition to the service fee. I looked online, the heater I have (which has worked fine for 10 years) is about $400, and better ones go up to $1,000. So at that point I'm, thinking, this labor/installation fee is outrageous ($500-$1,000 ??). My Pastor who is not a plumber tells me, if it's not leaking, it probably just needs a part replaced. So I talked to a plumber at work, and he tells me the same thing. He stopped by the house, cleaned all the ashes off the internal gas line and heater is now working better than previous months. All for a fee of $85. I was very dissatisfied to know I almost lost $1,500 that I did not have over a simple fix. I did not see any rust buildup underneath the tank as told by the Shwartz service tech (over the phone since I was not present during the service call), nor any reasons why it would not be worth trying to fix it.

Great work and got the job done quickly!

You get what you pay for. Michael & sons is not the cheapest, but every technician they have sent to my house has been friendly, honest, and trustworthy. They do quality work, and sell quality equipment. I have had no negative experiences with them, while using their service for 5 years.(2020)Edit 2023: they have improved since 2020. I can't say enough good about Michael & Sons. Marcus was great. Showed me a part he replaced, and a picture of the new one installed. Then emailed me pictures of everything he checked. Always good when an already great service improves.

Always very responsive and calls ahead of time telling you when they will arrive. Quality work!

Called Axis Plumbing for a quote to install a dishwasher earlier in the week and unlike other companies I'd called, Axis was able to give me a price instead of a price range. I was scheduled for a set time, no time range , and received two texts confirming the appointment - one the day before and one 30 minutes before the appointment letting me know Mike was on the way. Durung the appointment, Mike was very professional and talked me through what he was doing. He finished in record time and cleaned my floor before he left! He was detail oriented and I felt like he was taking care of my home, the same way he would take care of his. Home renovations can be very stressful, so I am very thankful that Axis Plumbing does what they say are going to do, when they say they will do it. Definitely a great experience and I would highly recommend to others.

Michael does fantastic work! He has helped us with our home remodel with electric wiring, flooring, plumbing, and more! He is great to work with!

Jason from 3rd Generation Plumbing went above and beyond to install our kitchen sink and faucet after the big name retailer (no names mentioned, rhymes with woes) we paid to install them proceeded to bungle the process for two months. He persisted in following up with said retailer and kept us informed, even while he was on vacation. Then when he was finally cleared to install the sink, he discovered that the DIY countertop tile job by the former homeowners was overextended and required additional work to trim away before the sink would fit. He dealt with this as well despite the extra time and effort involved. Final result looks great and we are very happy with it. Throughout the process Jason was courteous, helpful, and professional. We highly recommend this business and plan to use them again in the future.

Had a major clog issue on a weekend. Made an appointment online and it was very easy. Roto Rooter came out and fixed the problem quickly. I would definitely recommend Roto Rooter to anyone who needs plumbing assistance and especially on a weekend.

My mother-in-law called to have someone come out and look over the plumbing in and around the house for leaks because she received an unusually high water bill of over $50. Typically she pays around $30. The gentleman came out and looked around the bathrooms and kitchen and then, without asking, replaced two floats in two toilets, which were fairly new and not leaking. He charged her $309.

My mother-in-law didn’t think the floats were the issue, but waited for the next water bill to make sure. She soon received the next month’s water bill of $908. Finally, a family member came over and after much looking under the house and anywhere there was a water supply line, they found a faucet in the back yard was on and the attached hose was leaking. They turned it off and the problem was solved. My mother-in-law called the plumbing company and spoke to a young lady and told her how the man replaced two good toilet floats, didn’t look around and how much he charged. The young lady basically said there was nothing she could do.

I called today and spoke to the office manager. I let him know what the service technician did when he came out and he said that if he would have talked to her, he would have come out and looked around. He also said for her to call and talk to him if she had another plumbing need. I told him my mother-in-law was a little gun-shy now of Carolina Plumbing and I didn’t think she would be calling them again.

My main frustration is that the service technician didn’t look around, didn’t ask where any supply lines or outside faucets might be or look under the house at all for water leaks. In my opinion, this isn’t good customer service and borders on taking advantage of someone who doesn’t understand plumbing.

Do not use! I chose John Hutchins’ company because he seemed very knowledgeable and was priced reasonably. The project started off well enough to get the big draws, but then started dragging and dragging. It was like pulling teeth to get them to do work. Finally they just stopped showing up. I had another plumber come in to finish the job. The mistakes he had to correct from John’s guys have cost me thousands of dollars.

Work

Wallace, thanks for responding so promptly to our emergency water leak. Felix and all your team have always done a terrific job.
Thanks