Best Sewer Pipe And Drain Cleaning in Raleigh NC

Friendly, courteous, diligent

We have used RWHG two times, once for our water heater and another time for a toilet. Both times they showed up when they said and did quality work.

Best plumbing service I’ve encountered! I purchased a new home and I recommended my neighbors. Very professional and quick. No stress at all

Eddie came out on a Saturday was very professional and solved my electrical issue quickly and with resolve.

My upstairs shower was leaking directly below to our living room ceiling. I re-grouted the shower, hoping that would fix the problem. It did not. So I later called Cecil Davis Plumbing and told them that it seemed like I needed a replacement for my shower pan.

Two plumbers came. The head plumber was very friendly and chatty to me, and he seemed to be teaching the Jr. plumber because I heard him tell the Jr. plumber not to turn on the sink faucets or they wouldn't be able to tell if the leak was from the sink faucets or the shower. Anyway, the plumbers turned on the shower and also the bathtub full blast, creating a huge new leak in my ceiling.

It's definitively your shower pan, the plumber said. Call a contractor. Then he gave me the bill.
I was shocked they couldn't do it. Their website said they could.

It would have been nice had they told me we only diagnose when I had made the call.

I got another plumber.

Knowledgable and service-oriented plumber! I have hired him a few times recently to fix various plumbing problems in my house and have been pleased with his responsiveness and his prices.

Had a wonderful experience with Poole's - helpful, experienced people who did a fantastic job. Thank you!

Willing to answer questions, prompt, and quality work. Especially helpful in diagnosing where leaks may be coming from. Replaced the water heater at our church last year.

Great service. Affordable plumbing service. Thanks guys!
Once again served by these guys, awesome Job👌

My brother-in-law recommended them to me and I could not have been happier. The woman who answers the phone is friendly and goes above and beyond to make sure you are satisfied. Great job!

Sink
We contacted Coats plumbing the Friday before Thanksgiving due to a leak under our kitchen sink. We were told the lines and valves were old and they were replaced. We also had a problem with our faucet, which they said they could replace but it would have to wait until the next week. The plumber said he didn’t have one with him, and couldn’t go get one at that point because it was 6pm. I said I would go get one that weekend and clarified what kind it would need to be in order to fit the existing sink. I also said that we weren’t planning a kitchen reno at this point so I was just going to get something fairy inexpensive because the holidays were coming up and obviously we need a working kitchen. He did not mention anything about which brands to buy or avoid. The visit cost $208.16 which included an emergency fee because it was last minute, which is fair. However not long after they left the leak was still there. We had no kitchen water from Friday evening until Monday evening due to the leak.
They returned on Monday evening and replaced the faucet using the one I purchased. They did not say anything about the brand or quality. This visit cost $144.11.
Now less than a month later the cabinet under our kitchen sink is full of water again. My husband spoke with Michelle and explained that after 2 visits and $350, the problem is still there and it’s unacceptable. Michelle told him that the second visit happened because I turned down the plumber’s offer to install a faucet he had in his truck because I wanted something cheaper. This is untrue. We were not offered a faucet during that visit. When he tried to explain this she hung up (we heard the repeat tone that happens when the other line disconnects from you).
I spoke to her later that afternoon and she denied hanging up on us, claiming instead that my husband hung up on her (there would be no disconnect tone on our end if that was the case.) I was told that it’s common for it to take 3+ visits to diagnose and fix a leaking kitchen sink and it’s a process of elimination. The faucet, lines, and valves were all replaced and the leak clearly wasn’t coming from the pipe, so I’m not sure what other option needed to be eliminated besides bad handiwork. I was also told that it’s extremely common for “off brand” faucets to leak and have problems straight out of the box, and there are only 2 brands this plumber will work with due to that. Neither of these “reliable” brands or issues was mentioned in the 2 visits to our house. Additionally when I asked Michelle if these are the brands they carry in their truck I had to ask twice and she was very hesitant to say yes. I asked if I would be charged for a third visit and she said it depends- if the problem is due to their work then I wouldn’t be.
The fact remained that after 2 visits, new lines, valves, and faucet, and $350+ in charges, the problem was still there and they refused to take responsibility.

Marco went above and beyond what was needed! He came out to initially assess the thermostat and ended up replacing a water heater! It was an urgent situation and he handled it professionally and efficiently.

Cameron was knowledgeable, worked quickly, and went above and beyond what was required.

I had a hot water heater issue that developed on Saturday. I called what I thought was a larger reputable company on Saturday. As of Monday morning at 0945 I was STILL trying to get the larger, and obviously unreliable company to my house. I called Carolina Plumbing and Repair on Monday morning at 0945. Within 40 minutes, Tim was at my house. An hour and a half later the repair was complete and Tim was leaving. I don't usually leave reviews like this, but after the issues I had with the other company and the GREAT response I had from Carolina Plumbing and Repair I thought--why the hell shouldn't I let other people know how GREAT this company treated me? I guess I should also leave a review for that other company that ended up being bad. I will do that eventually, I won't say who they are here but their initials are ARS. Time gave me an estimate of the repair cost within 10 minutes of arriving and the repair was right at that estimated cost. If you are looking for a plumber in the Garner/Raleigh/Cary area--in my opinion--you CANNOT go wrong with Carolina Plumbing and Repair. Go ahead, give em' a call. You won't regret it!!!