Best Residential Service in Portland OR

Always fast, courteous service!

Toilet clogged and not flushing properly … Still clogged but Brooks and Jeff found where the clog starts . The were unable to clear it out completely. More work due tomorrow

Clogged washer drain on an old mid century ranch. 1 regular plumber, and a drain specialist company couldn't clear the drain. I do believe they were both decent outfits, but they didn't know where the drain went, and the drain specialist recommended a very expensive and intrusive re-routing solution. David came out with a camera and locator to do a 2nd opinion estimate - no charge, very nice! Quoted a much less intrusive solution at least half the price of the previous quote, because he had the skill/tools & desire to figure out the drain system. Still, I asked him if he thought they could cut the galvy drain line in the laundry room to get a better/straight shot with a snake and a cutter head. He thought it was worth a try before doing the major job. Bingo, they did it and cleared the drain, working very well again. It may need the drain line work down the line someday on this old house, we'll see how it goes, but I will definitely be calling them for the major repair if and when. Love the idea of the pipe liner/renewal option for sewer lines. It is always refreshing to find a business like this. Old Portland style quality/value. Call them for sewer or drain clog quotes, you will quickly pick up on the difference.

Portland Star Plumbing was easy to work with, prompt, and very professional. They fixed a long-standing problem (incorrectly plumbed utility sink). Both service technicians observed COVID guidelines and cleaned up after themselves. We we’re very pleased, and will be hiring them to do a big job—all the plumbing for a new, above-garage apartment—this spring!

Our water heater tank reached its end of life very dramatically in April of ’23. Needing to replace it ASAP, we called a few plumbers and after sending a quick text with pictures of our situation to Courtney at Sutherland, we were on a call with Ti. Ti took the time to explain the pros and cons of multiple water heater systems, leading us to land on two viable options followed by prompt quotes in our inbox.

Because we switched from a natural gas tank to an electric tank, Sutherland handled scheduling an electrician as well as the tank removal/install. Both appointments went smoothly, and Cameron and Jack who came to install the tank were so professional, kind and efficient. It was very clear from all of our interactions with the Sutherland team that they are true to their word, highly skilled, and live up to their motto of providing best practice over simply going for the minimum standard.

Sutherland will be our first call for all future plumbing needs.

Tyrone is incredible competent and he saves the day. We will be using him again

Their drivers are rude. Would never do business with them.

Lemme first start this off by saying my partner and I are first time homeowners.

The other day we had an emergency, when our neighbors came to our door and told us our front yard was flooding! We started to panic, we had now idea about this problem and this was a first for us!

We tried to figure out what was happening by ourself and our neighbor but were unable to find the cause. Finally, my partner caved and called around trying to find a plumber around the area that could come same evening. After a bunch of calls and let downs we finally got connected to home advisor and they said they would connect us to someone who could help.

Here comes Rob and his partner Ty to save the day, after a long day out in McMinnville, Rob had no problem answering the call, helping us try to figure out where the mainline to shut off our water was and helping us at stay calm all at the same time.

After about a 10min conversation with my partner, Rob was knocking on our door within an hour to help us figure out the problem.

He quickly told us everything that he believed to be the problem and that we would be without water for the night but that he and his crew would be there first thing to figure out the problem.

I left my house the next morning around 8:30ish to head to work and Ty had already come out to get the work started! I was super happy to see that they kept their word and came out first thing! I also never mentioned that this was also on a Sunday, which shows a lot cause who wants to work on Sunday!

Rob and Ty worked all day from 8:30am to 5pm. They dug up a hole in our yard, found the problem, and replaced everything that he could. He not only explained everything he did to with great detail, he did so in a way where I felt like I was learning something and felt more comfortable about any problem we may have in the future!

Words can’t describe how lucky we were to have found Rob and His crew to help us with a very scary problem, as most home owners know anything that happens can be scary when you don’t know what’s going on, and Rob made us feel very comfortable and helped ease anxiety we had with it all.

I’ve met very few people in my life who actually love what they do and love helping people, and after everything experienced with Rob I can tell he is without a doubt one of those people!

So thank you Rob and Ty for all your hard work, you made two young home owners very happy!

If you ever use PDX Sewer Solution, just know Rob is gonna treat you right and make sure it’s not only done the right way but the best way!

I called first thing on Monday morning to make an appt. Terry and his son were able complete the project the same day. I am very happy with the work they did. We loved that we were able to use a small family business for our services. Highly reccomend

Mario provided sensible information fast, even on weekends. He rediagnosed a problem and provided a much more through and rational repair recommendaiton than the other service provider that I contacted, and Mario's price was about 24% of the other provider's bid. I hope to never need him again, but if I do, he will be my first call.

With sewer fumes we feared the worst. I called and spoke with Vitaly and scheduled next day apt. He was on time and went above and beyond. Fixed the toilet and expressed his findings. I am so happy with his service.

Update: Ms. Aisha came out on Sunday and was also awesome - highly recommend, five more stars!!Mr. Ric came out the same day we called (on a holiday weekend no less) - he was very professional and answered all of our questions. Even felt bad that it was bad news - great guy, excellent service, would call them/him again for any issue. Highly recommend!

My neighbors called this company but for some reason they're blocking my driveway and when I came out to ask the driver to move the car he told me he'd be leaving in a few minutes anyway and then just walked away and disappeared. I said I needed to be able to get out of my driveway soon and I am not convinced that that matters to anyone. Furthermore I don't even see the necessity for blocking my driveway.

Steve did an amazing job, was super quick getting back to us. He also helped really quickly and explained the issue gave some great suggestions on how to prevent future issues.

Very well priced also!
Sink is flowing so good now.

Great service

After my experience this morning it's no wonder this company has 1.7 stars. If I had a choice and wasn't going through a home warranty service I would've never used them. The man showed up 45 min late. Then went into the bathroom off the kitchen, was in there for 2 min to fix the toilet and said I need to use the bathroom I'm dancing around in here. Annoyed but fine if its #1. OHHH it wasn't #1, he blew it out. He worked HARD for #2 and the whole family heard it and smelled it as it was 12 feet away from my kids eating their breakfast. In about 10 hours, after it airs out, I'll go in with my hazmat suit to clean the toilet. Super unprofessional!