Happy's Plumbing Inc

I hate to give a company 1 star really and I will leave it up to the company to improve their reputation if they simply follow through. I got off work early to meet the plumbers. The two plumbers were on time and both were nice guys we are having issues with water pressure and and had a few other small improvements and fixes we needed done. All I wanted was a quote and if all seemed well we would proceed. Wednesday right before they left the plumber said ok I write up a quote and I'll have it to you in a couple days He implied he would email it. I gave him the benefit of the doubt when nothing showed up on Friday. Even Monday. I just assume he had the wrong email and called on Tuesday. The woman who answered the phone was cordial and seemed not to concerned and said she would remind the guys to send me a quote.

All week nothing. I am getting upset at this point as my wife is asking me about the progress. I call again next Tuesday and this time I sound frustrated because I am, I am not mean but I expect a company to simply do what they say and I expressed this to her. She was very apologetic this time and said I will call so and so right now and make sure he gets that to you. It has now been 3 weeks since that phone call and frankly I moved on the evening after that call when their quote by email or phone never showed up.

I wouldn't want to be in any sort of business transaction with a company that isn't able to follow through with such a seemingly simply thing. I am sure their work is good and they are perfectly capable but as a potential customer reading this these are things I would want to know ahead of time.

Unprofessional to the extreme.

I had them come out to look at a shower valve at a rental property. The first attempt, they no-showed the appointment.

After rescheduling and getting a quote, I decided to move forward with the work. The day before that appointment they called to confirm details, but had no idea what I wanted done. They thought they were replacing my external shower unit with a standard valve, which is not what I had asked them to quote for.

We agreed they would keep the next day appointment and give me a new quote for replacing with a new external shower mount.

Upon arriving for the next appointment, the tenants politely asked them to wear masks as they have young children at home. The plumbers said they would go to their van to get some... and then just never returned.

I called to sort this out and was told Our company is done with wearing masks. I won't wear one. At this point it would be better if you found someone else.

Really unhappy with the service I received from them. And they are completely overpriced.

This was the company who was used by the warranty company to tackle a sump pump issue at my house and they went above and beyond.

Not sure how they are getting so many bad reviews based off my experience.

Called Happys to come install my new faucet, beverage faucet, instahot, and garbage disposer. They scheduled me for a week later - much better than other plumbing shops that were over a month out. They arrived on time and Justin the apprentice did an amazing job! All done within about an hour.
I will absolutely use Happys again.

No complaints. On time, fast, friendly and competent.

I wish I could give this establishment a zero star rating. My landlord sent them to have a look at my water heater last week, because it's been beeping incessantly. The beeping didn't stop after they did their work, so yesterday I called back to schedule another visit. It's always my policy to be polite with people when I'm asking for a service over the phone, or in person, and generally in all of my interactions. After politely explaining the situation to the owner, who answered the phone, he said that I could schedule an appointment with his dispatcher. He forgets to mute his phone, passes me off to his dispatcher and says some lady bitching about her water heater.

I cannot begin to explain the shock and hurt that I felt when this word was applied to me, for the simple fact that I was a woman asking for something. When confronted, they proceeded to first, lie to me, denying it was ever said even though I clearly heard it, and second, admit that it was said and justify it with that's just how we talk around here.

This company deserves to go out of business if it's their custom to degrade their female clients after hanging up the phone. It's 2018, and Happy's Plumbing needs to get it together and start respecting people.

This company no called/no showed between the hours of 12-3pm, as requested by there company, on January 17th, 2017. Yes we had rain, welcome to Portland. The pizza delivery guys made it this same day. The appliance repairman made it this same day. After I made four calls and and hour and a half after the time they said they would come fix our water heater they finally called to say they weren't coming. Maybe it was the message I left? She stated they might be able to come the next day. Ha! Done, no thanks. Beware this company also goes by the name Jack Corman plumbing. I'd change my company name to if I screwed people over so often using the first company name.

First time a plumber came out, he said I needed additional services. Second time, the plumber said he needed additional help and I needed additional services that would take two people all day.
Third time, they did indeed take all day, with one plumber being hours late.
After that, I had a strange smell coming from my crawlspace. I called in, and the person who answered said that something had probably died down there and that I should check my crawlspace.
I called a different plumbing company, whose rep found that 4-5 rubber gloves had been forcibly inserted into my pipes by Happy's plumbers.
I've emailed Happy's twice, and my warranty company has called them once with no response. Figured I should inform the public, since I've given them since October to respond.

Scheduled for Friday. Got a voicemail saying they couldn’t come Friday but wanted to come this afternoon. Work issues so couldn’t do that. So no solution to plumbing problem. What bs!

The best friendly staff thanks

Was on time, quick and polite. After coming out of the crawlspace he made sure he took off his boot to walk thru my house. He went under looked at the problem came out went to his truck got what he needed to fix it and was done in less than an hour.

I've had a few jobs with Happy's Plumbing and my latest job had a lot of moving pieces. With my limited knowledge of plumbing, Leslie at Happy's was patient and explained the scope of work in a way I understood. She was highly professional and responsive in helping me coordinate all the vendors. Leslie understood the impact on the tenant and worked within a reasonable timeframe. Highly recommend Happy's Plumbing. Another thing to note, Leslie always answered the phone. Great experience.

Had to use them through Fidelity Home Warranty and they were great. Phone and admin service was excellent. Both the first visit to diagnose the problem (dead water heater) and the second to correct it (install a new one) went off without a hitch. The plumbers were prompt and courteous. I'm not sure why all the bad reviews (I was nervous about using them after reading them all, but didn't have a choice), but my experience was positive.

Happy’s Plumbing did over $6,000 of work at our home on two separate projects. We currently do not have a labor warranty on their work and reached out to them after 18 months to take a look at an issue with the first project where a 12’ steel vent pipe they cut was not secured properly and the ABS pipe below it was bearing the brunt of its weight, contorting the plumbing lines beneath it. See attached pictures. They told us they will not come out because they make no money fixing things for us. This is a critical issue that needs attention, and they will not take responsibility. Don’t hire them unless you want to work with a company that doesn’t believe in fixing its mistakes and blames the customer for being difficult.

They have had to return to our home before to fix a leaking main shut off valve and to correct their poorly installed water heater connection after a $4,000+ project to replace all our steel water supply lines with PEX. Even then, their ownership had issues fixing their mistakes while the work was still under warranty.

I want to warn future customers against working with Happy’s Plumbing. They are not customer friendly and have an aversion to detail and fixing issues they caused.

My home warranty company called these clowns out because I wanted a second opinion. They showed up an hour early but then sat in my driveway talking on their phones for 30 minutes. I do that sometimes too, work when I show up to an appointment early - but I park down the street so I don't bug my clients. When Joel made it to the door, he rang the bell and immediately followed that with a cop-knock. I answered and told him to pick one, both weren't necessary especially as they'd been if my driveway for half an hour.

He then went to the bathroom where the sink wasn't draining. He brought in a flashlight and a hair-removal plastic tool, literally nothing else. He was in the bathroom for less than 5 minutes. He then - without a word - went back out to the van. He and his driver (don't ask me) sat in the driveway another 20 minutes, and at 11 am - the scheduled appointment time - they fired it up and drove away - still without a word.

When I called their dispatch I was told Joel felt unsafe because we had closed the screen door he left wide open (so we could leave the main door open so he could get back in without having to knock again - which he would have seen, had he gotten out of the van).

I am not paying for this service call, and as a Realtor I'll certainly not be recommending them for any work, and if they get called in on anything I'll veto them.

Avoid Happy's Plumbing by all means. The owner; Jack is extremely ill tempered and disrespectful. I cant believe people like that are even allowed to have a CCB license. His prices wont make you happy and his profanity and insults don't add any value to the deal.

Seeing a lot of similar experiences in these reviews.

I'll start by saying working with Happy's Plumbing started at 4/5 stars and just ended with 1 star.

On the one hand, they did some excellent work however how I was treated after I paid and was left with two leaks is just unacceptable. I would leave it with that but they just called and claimed to have tried to reach me during the two days they left me hanging and I had to get another plumbing company out to help fix the issue.

Besides not finishing the job, calling me and claiming to have called or left messages when today's phones can show that you didn't is beyond unprofessional. An attempt to try and blame the customer that you left with two leaks for two days is to blame is just disgusting.

I can say that on the one hand they do some good work on the other hand that is overshadowed by really poor treatment and unfinished work.

Our go-to plumbing company. Incredibly responsive, great customer service, fair pricing, quality work.

I've had them out 3 times in the past 6 months and they have efficiently fixed all three problems . The guys have been young but know what they are doing. I'm shock at all the low reviews..

My kitchen sink stopped working in September, so I called these guys because Jack came highly recommended. They sent two youngsters to work on it and another project. They took the other project apart and left parts strewn about for my roommate to trip over, then said they would have to come back another day to finish the job.

Today I got tired of them waiting.

If you want someone to fix your problem promptly and neatly, go somewhere else.

One star is generous for my experience with this company. The plumber was rude and condescending. I would have rather used a different company but my home warranty company only allowed this one so I figured there was no harm in trying. Well I wish I wouldn't have used the home warranty plumber because I felt it was a waste of my time and service fee money. I tried to ask for recommendations for what he said was the issue (that apparently was not covered) and he just said that it would be a lot of money and there is no way I could afford it. I asked for a ballpark estimate and he just left. I was honestly shocked at lack of professionalism.

So happy we discovered Happy Plumbing. Leslie is the one you will be lucky to get on the phone when you call. Can’t say I’ve experienced a more personable and caring problem solver like her in years. The crews she sends out are always on time and incredibly friendly and courteous. And to show how classy they are, when they couldn’t easily replace our worn-out specialty water heater, they didn’t try to upsell us. Instead Leslie recommended another plumber without hesitation who she said was the best in Portland at tricky water heater installations. That kind of honesty and integrity is true care that customers like me never forget.

After my experience this morning it's no wonder this company has 1.7 stars. If I had a choice and wasn't going through a home warranty service I would've never used them. The man showed up 45 min late. Then went into the bathroom off the kitchen, was in there for 2 min to fix the toilet and said I need to use the bathroom I'm dancing around in here. Annoyed but fine if its #1. OHHH it wasn't #1, he blew it out. He worked HARD for #2 and the whole family heard it and smelled it as it was 12 feet away from my kids eating their breakfast. In about 10 hours, after it airs out, I'll go in with my hazmat suit to clean the toilet. Super unprofessional!

We were assigned this company through our Fidelity home warranty. They came out twice. Once to assess, and the next time to replace the water heater. We had a great experience. The admin staff was always quick to respond to my call and communicated very well. The plumber came on time, and did a good job with the installation. not sure what all the negative reviews are about, that just wasn't my experience. Would use them again.

I see that this company has had some less than positive reviews, so I wanted to be sure to tell about my experience with them. They came out as a result of a service call I placed through my home warranty company. I will admit that when I saw the reviews online I was skeptical. However, I am happy to say that my experience was nothing like others have posted. The plumber arrived on time and was very courteous. At first he thought he'd have to complete my job at a later time due to needing to order some parts. But he called about an hour later, saying he found what he needed, and could come back the same day and fix the problem. He came back as stated and did the repair quickly. Both times he came to my home he wore a mask, was very nice, and listened politely to all my concerns. I have no complaints about the company at all.

took care of plugged drain in very efficient manor, thanks.

Professional service. They showed up on time, fixed my issue and provided me with friendly customer service. What more could you ask for?

Super cool

I had a very unpleasant experience with the plumber who came out. This company was chosen by my home warranty policy, I would have never chosen them. Mike practically barged in my home (not using appropriate personal space), didn't listen to my experience with my appliance problem, and failed to remove his gloves after touching dirty surfaces before opening doors. He stayed all of 3 minutes and then walked out the door as I was asking a question.

These guys are horrible. First, they show up late to my appointment. The plumber tells me that he doesn't have the right van so he had no parts to fix my water heater. He tells me he will get the parts the next morning and call me. At noon the next day, I call him. Not only does he not have the parts, he hadn't even gone to get them yet. He says he's waiting for a call back and more hours go by.

Horrendous company to work with. They keep getting assigned to me through Fidelity Home Warranty, yet they continue to come out again and again without fixing the problem. They can't keep track of their paperwork, don't show records of visits, and want to argue with you about what fees you paid Fidelity and the hair length and identity of who came to service your home instead of providing an answer and actual plan to get the problem fixed. For a business that has to work with warranty companies to even get customers since their work is so terrible, they certainly don't value the customers that are referred to them. Want to get an answer of when they might have the next appointment available? Good luck. Getting a straight answer from them on anything is impossible. Highly recommend booking with another plumbing company if you aren't tied to them through the home warranty. On top of all of that the last guy that was here set his greasy tool bag on top of my toilet seat leaving permanent scuff marks with the feet on the bag and loosening the toilet seat bolts. On to find another company to come out for visit number 4 since they have never been able to correctly diagnose and fix the problem and my tub tap has been constantly streaming for weeks...

Had them do a repair job a year ago. Considering they educated me on a plumbing issue, I figured it would be noted somewhere. I knew this company back when all ratings would've been a 6... Not now apparently. I called last Sunday with their repair malfunctioning.. No problem, figured late or a whenever we get to it Monday appointment...nope, late Tuesday...no water or swim... Guy shows up not knowing I have modular plumbing. Don't get me wrong, the plumber patched the leak (no master bathroom toilet 😒)... But as I write this, he's 24 hours with my plumbing and hasn't bothered giving me an update. Will update as this proceeds.
***UPDATE***
they are ordering a part (supposedly) and I will be without a toilet for a WEEK?

Must order their parts from wish.

I was worried when I read reviews but had no choice since they are who our Home Warranty service chose. But Zach (the first guy to come out to check out the problem) was great, professional and knowledgeable, answered all our questions clearly. And then the two guys who came out to do the installation were great as well. We were relieved and pleased.

If you want to be disappointed call these people, they don't take plumbing jobs seriously.

I use these guys all the time for my personal residence as well as my rentals. They’ve always been fast and efficient. Highly recommend.