Best Repair Work in Portland OR

Always fast, courteous service!

Procedures and cost well explained up front. We did some negotiating and settled on a good plan and cost. We also took out their yearly Maintenace plan as were so impressed by the technicians and their work.

EXCEPTIONAL SERVICE!!! The owner, David, responded to a Friday night emergency to open our clogged sewer line, and his camera inspection revealed a collapsing sewer lateral. The initial repair quotation contemplated having to excavate; however, they managed to find a way to do the repair by inserting a liner, which reduced the cost by $6,000. We much appreciate their honesty and efforts to repair our lateral at the lowest cost to us. Each member of the crew was professional, competent, and a pleasure to work with. The work required two unexpected additional visits which were performed cheerfully and at no added cost. Sewer Replacement Specialists are exceptional, especially in this era of declining service and exploding costs.

Portland Star Plumbing was easy to work with, prompt, and very professional. They fixed a long-standing problem (incorrectly plumbed utility sink). Both service technicians observed COVID guidelines and cleaned up after themselves. We we’re very pleased, and will be hiring them to do a big job—all the plumbing for a new, above-garage apartment—this spring!

Sean Anderson was my plumber and was a superstar. He was on time and extremely professional. He answered all my questions. I would hire them again for all my plumbing needs.

They were the first to call about our need for service. They were professional courteous covid concerned. They were the most reasonable quote allowing for senior discount and cash discount. Saved us almost 300$ from the next service estimate. Installed a gas hot water heater. Then cleaned up the area and answered many question. Would certainly use them for any new problem. Excellent.

Fast, excellent service. Gary replaced a section of water line I damaged doing DIY work. Prompt service on July 5th - before I even heard back from most other plumbers I contacted. Reasonable price, too. I would recommend Gary for anyone who needs a plumber. Thank you Gary!

They treated us like family and explained exactly what they were going to do to fix our issue

Great service great prices and great Construction Services

Once again Bob saved the day. A few years ago we had Bob put in new water hoses, a hot water heater and outside hose bibs. He gave us a great bid, did the work professionally and was amazingly punctual. And now after dropping one of our house keys in the drain he fished it out so quickly and without any need to redo all of the drain/pedestal etc that i was in awe! He really is a great plumber. Now we have him looking at our back yard to consult on a french drain system or something like that for water abatement. We will always keep his number handy for the next plumbing need.

If you're asking about the quality of the work done, I have no problem with Greenbox; their work passed inspection, they were pleasant, arrived when they said they would come. But they ignored my requests and didn't do the work I requested.

I asked for four tasks to be done, the most important to install an outlet strip in my art studio. I also asked them to repair broken light fixtures in the bathroom, and to give me estimates for two other potential jobs: Installing new recessed ceiling lights in the studio, and then to check the outlets in a new backyard shed, ensure that I either had a 20-amp circuit in at least one outlet, or there were two 15-amp outlets on separate circuits, and if not, give me an estimate for installing same. I left a copy of the instructions with my roommate as well (since I couldn't be there on the day they were coming).

When I got home that night, I found a bill for $870, and only one of the four jobs done correctly: The bathroom lights had been repaired. There was no outlet strip--I was told they'd forgotten to bring one (why, when I told them what I needed?), but would come back and do that for another $190. They did include an estimate for putting in ceiling lights, but instead of my requested recessed lights, one over each work area, they quoted $726 to simply replace the existing ceiling fixture with a fluorescent version (and have it inspected).

If I'd wanted that, I would simply keep the fixture that was already there. The studio area is actually two rooms, separated by a door; installing a ceiling fixture in one of the rooms wouldn't help the poor lighting in the other, in any case.

The real problem, though, was that they'd added a new circuit to the shed without my approval instead of checking to see if it was necessary and calling me with a quote. I have, despite repeated requests, never been told whether it was actually needed (and suspect it wasn't).

I had no choice but to pay the bill. I told them I was very unhappy about that, got the equivalent of a shrug and a next time you should be there, which is undoubtedly true. Mostly, though, I'd REALLY needed that outlet strip, so I told them I wanted that installed asap, and I did NOT want the ceiling light done. When could they come out? Monday, they said. They also told me that the county inspector would be coming out that week to review the work done in the shed.

Monday came and went, and when I sent a note asking if they had an ETA on installing the outlet, I was told they were waiting for me to pick which ceiling light fixture I wanted. I repeated that I wasn't doing that, I just wanted them to install the outlet strip as promised. They responded that they were waiting on me to decide on the light fixture. Huh?

Then I asked when the inspector would come, and was told they'd cancelled the appointment because they were waiting on me to order the ceiling fixture. I appreciate that they wanted to save me the price of two inspections, but I'd already told them that the only additional work planned was the outlet strip they were supposed to have installed that day and didn't. I asked again when they'd be out to install the outlet strip, and again was told they were still waiting on me to decide on the light fixture!

At that point, I pretty much gave up. I sent the check for $870, and told them to send the inspector any day, just let me know when. Several days later Greenbox emailed that they still needed payment. I assumed that they'd lost the check, so I went onto their website and paid the bill, then canceled the check from my bank (at a $25 fee).

Update: Mike Llewelyn of Greenbox contacted me to explain that they did NOT lose my check, instead they never received it, and asked me to correct that part of the review. I'm certainly willing to give them the benefit of the doubt on that. The check has never been returned.

The inspection was finally held a week or so later--the outlets in the shed passed with flying colors. So...good work, but marginal customer experience.

I called at least 15 plumbing companies because I had a faucet that could not be turned off. Apollo was the only company who actually cared. Their office staff actually called me back to see if I was able to find help. Taylor was a delight, such a nice person. He was knowledgeable and worked to get me the best price. I am grateful!

The best friendly staff thanks

I maintain a tower in downtown Portland. I heard the residents talking about how good these guys are. I had no idea if they did commercial buildings.so I thought I would give them a shot. I had a problem with a whole floor getting nothing but hot water. So I called and was told a time that day. The tech showed up. Real nice guy name Wayne. We went in to the units. Checked them out. Then he went in to our boiler room. He fixed some things. And took care of the problem in a hour. Then I called them again for a leak. He found it. And it was hard to find one. A pin hole leak behind the Sheetrock in between floors. Rather than turning the water off to the whole building. Because of some frozen valves. The team check the blue prints and found a work around. By the way this was during the freeze. We couldn’t even get the garbage picked up. So I’m kinda a fan. And the residents we amazed. It’s so refreshing to get a contractor you can trust and know it’s going to be done right.

The service man is impolite. They are over price and over charge. Don’t use this plumber.

I had a 29 year old water heater that Nick replaced. It was done professionally and as an added bonus, he checked & fixed a leaking toilet shut-off valve. I would highly recommend him!

Call the company for the first time a man answer the phone did not tell me the company name just said hello super standoffish I asked if he can come out to check out my home he said no he can’t I asked him if he can refer to anybody he said no and hung up on me super weird I would not recommend them