Best Plumbing in Portland OR

Our old gas water heater was on its last legs and we had family coming to town the next day. I contacted Joe and after sending him some photos and a couple text exchanges he gave us price for the water heater and installation. It was very simple and a very fair price. Joe showed up the next morning and installed the water heater. Even though it was more complicated getting the water heater installed and up to code then previously thought he stuck with his original price. Later that day we noticed one of the fitting was dripping a little. He was back the next morning and fixed the dripping fitting. I really appreciate people that back up their work! Quality work at a fair price that he stands behind what more could you ask for? Thanks Joe!

Always fast, courteous service!

Oddly poor customer service.I am an electrician and while out at someone’s house working, I noticed something about their water heater that didn’t seem right. I saw a big 3 mountains plumbing sticker with a phone number on it, so I thought I’d call them first before I worried our mutual customer unnecessarily.Tried asking for a plumber or manager who was a plumber to ask a quick question. Was told that someone would call me back. Shortly after, a manager who was NOT a plumber calls me back. I explained the whole scenario again. I was told that she couldn’t answer my plumbing question but she could answer any questions about their process. Oooookay.Apparently they won’t connect you with a plumber or a manager who is a plumber on the phone (maybe that place isn’t run by plumbers?). I was trying to save our customer and them an unnecessary trip for something that may very well have been perfectly fine, but all they can do is have the customer call and schedule an appointment. What happened to old fashioned customer service? As a residential service electrician, I always answer questions over the phone if that can save wasting someone’s time, including my own.Strangely, my coworker had a horrible experience trying to get one of their plumbers out to their house within a day of my experience. Without making this overly long, apparently they don’t figure out what they are going to do each day until the day of, even if you made an appointment weeks in advance. I’ve noticed some other reviews about bad experiences scheduling so it seems they have adopted a very poor process.

We had sewer drainage issues after we had a new roof put on.... David came, looked, unblocked/fixed it in 20 minutes. NO CHARGE!! I was fully prepared to send the bill to the roofers for dropping shingles in the exhaust pipe. This was beyond professional, very generous of you!!
Thank you so much. Guess who we call for our next sewer situation?

Highly recommend Erik and Portland Star Plumbing. So easy to work with and looking forward to using them on an upcoming larger project. Also happy to finally have a great plumber to recommend to others.

Terrible work ethic. Sat outside for over an hour taking smoke breaks. Leaving cigarette butts all over the property, did not finish on time and rude to the tenants when asked how much longer until the water is back on. We'll past 730 when they were supposed to be done by 5. Maybe if you guys didn't take so many smoke breaks you would have completed the job on time.

Grate service

Joe was an awesome tech. They came out through my home warranty. Service request was Monday they came out Wednesday. Had al the parts they needed on the truck came and fixed same day in and out in under 2 hours! No more leak under the sink!! New garbage disposal and I didn’t have to figure out how to do it!

The company I work for usually relies on River City to take care of our office lots. After a storm one weekend, we came back to a mess and a flooded lot. They were fast about getting out to us and had everything flowing like normal in no time. They even followed up after the storm that followed.

Great service. Knowledgeable staff. Office staff are super nice and friendly. Great company!!

Rob and his son were extremely professional and responsive. We had a challenging (in my opinion) problem where we were losing water somewhere between the house and water meter. Rob came out immediately and started work shortly after that and was there for 3 days until it was done. Even after some unexpected things happened, he came up with solutions and left everything looking better than it did before. Rob is a cool dude and a good human. There is no question that this is the guy you go with.

Responsive, friendly, and communicative. Everything was explained to us very clearly. Prices were very fair. The water pressure in our house is right where we want it now.

I'm sure they're good, but they're closing down.