Best Water Heater Repairs And Installations in Plano TX

Mike was the best plumber! I had another plumbing company come out 4 times that couldn’t fix my issue. Mike came out and had it fixed in an hour. He was so nice, knowledgeable, and he explained everything to me. I will never use another plumber after this great experience.

My daughter broke her shower handle on Super Bowl Sunday. We had to shut the water off to the whole house. I called a different plumber to come out the next morning. They never showed up. LUCKILY, after the no-show we called Gem Plumbing. Stan answered and I went into my story. He let me know that he wouldn’t be able to come out that day but started asking me questions about the situation. Stan ended up speaking with my husband and walked him through fixing it! Gem Plumbing is now saved in my phone and will always be my go to. Amazing customer service and just a great person!

Aaron was great! He took time to thoroughly diagnose potential problems, explain everything he found, and walk us through what needed to be done prospectively. Pricing very reasonable also. Overall great experience!

Needed a last minute test done on a house we were selling and he and his guys came that day and did it. Awesome service, will definitely call again!

Great experience! Their team was professional, explained the root of the issue and was unbelievably quick in resolving it. Would definitely recommend!

Al and his team helped me replace a water heater. They were extremely helpful navigating issues with my home warranty company, notified me with any updates and were always willing to accommodate any of my requests. The guys showed up on time, went over everything that they were doing with me + gave me some helpful tips. Highly recommended.

I usually don't write too much review, but I am so pleased I want to give Ricky a good review.

Welcome to Dallas Hard Freeze/Snow Storm!! Feb 2021.

Water leaked into the house, I quickly shut off the main. Then the hunt for a plumber started found Ricky; he came to find the leak (Busted Outdoor Water tankless heater), and through the pipe, the water came inside the home. He told me he could order, or I can order ASAP or call for a Warranty. I did order, and luckily I found one in Georgia and came in time. . I called him again, he came to my home on a Sunday and replaced the unit and resealed the pipe.

I highly recommend Ricky. He is honest and a genuine guy.

Called Randy Watson early Saturday afternoon to help replace two shut off valves under the sink in the guest bathroom. Randy arrived shortly after the call and quickly removed the old shut off valves and replaced them quickly. While waiting for Randy the water was shut off to our house and we now have running water. My wife Mary and I are both extremely pleased with the prompt arrival and speedy repair. Thanks Randy for a job well done.

Replaced my toilet in December. The guys were dressed professionally, cleaned up the area so I didn't even see a mess. Awesome communication, I got notified when they were on the way and they showed up within the time they said. I recommend them constantly and will never use another plumber. Also, I had just moved and my dishwasher wasn't working and they unplugged something that was stopping it just to help me out. Great company!

Alex was very knowledgeable and personable. Did a beautiful job. Great rates. This is the 2nd job they have done for me. So impressed I am booking another, bigger job with Alex and Legacy Plumbing. I could not be more pleased.

What a relaxing experience. From begining to end there was great communication and excellent customer service. Master plumber Bruce engineered and delivered the solution for our sewer line replacement project and provided invaulable advise on options so I could make the best decisions. Bruce was on time, kept my project on schedule, and explained all the work that would be performed. The work performed exceeded my expectations and delivered at a fair price. I will recommend QHR Leak and Line to all my friends and associates.

Yuck. These people were horrible - at least the service tech that came out.

Our appointment window was between 2 - 4 and they showed up at 1!
First of all, we called them out to come to our house to fix a leak under my mom's sink in our mother in law suite, in her kitchen. The leak was under the sink and the tech just said, well this is really cheap plastic piping, it should be stainless steel.

I said, OK. So where is the leak coming from?

He said, from the pipe. However, he hadn't really even turned the water on yet. Once he did , he saw the leak was coming from behind. My mother had also said that she had heard a rattle in the garbage disposal and I had mentioned that to him. The tech said, You just need to get a new disposal as well don't repair them, we only replace them but if you buy a new garbage disposal we'll give you all the new parts under the sink for free.

He NEVER turned the disposal ON to hear it or to see if it was actually even broken!!

Then, he comes back with a quote after a few minutes in his van and says for a new 3/4 Horsepower garbage disposal it would be $790!! I have bought a FULL Horsepower Insinkerator disposal for clients (design clients) for less than 1/2 that!! Talk about a mark up!

To just replace the piping it was going to be $297 then when I told him we just wanted to replace the piping and I asked will it be all stainless steel he said no it would be plastic. He said in order to be stainless steel they have to replace the garbage disposal. Then he said we needed a basket strainer and it would be an additional $99 for that so total of $396!!

WHAT A BUNCH OF RIP OFF ARTISTS! After I told him, no thanks. He immediately said Bye and walked away. He left all of the piping undone under my mother's sink - he didn't offer to put it back or anything!!!

The entire time the guy was smacking his gum and had an attitude and was unprofessional and a little bit rude.

After he left, I went and looked in her garbage disposal and it was just a screw in there! I got the plumber who came to fix the leak later the same day to remove the screw and fix the leak. How much did he charge? $65 INCLUDING parts.

Don't fall for their high pressure tactics! I would NOT recommend this company at ALL.

Thanks to Matthew, an emergency situation on a Sunday evening was resolved in a manner that went over and beyond our expectations. Matthew’s expertise was evident as he clearly communicated what he felt to be the issues we faced, and with efficiency and skill he resolved them. We appreciated his professionalism and exceptional workmanship. We are so grateful for his service and will definitely call on him again. Thank you, Matthew!

Outstanding service, prompt, reasonable and very professional. I would highly recommend this company and especially Riley who is very young but very a very seasoned professional!