At-Ease Plumbing Plano

Randy is my favorite plumber! Knowledgeable, diligent, professional. Never once felt like he was giving me a bad deal. You can’t find a better man for the job.

This is our third time to use Randy for our plumbing needs. He has repaired a gas leak, replaced hot water heaters and changed out our kitchen sink faucet. He is always on time and we have always been very pleased with his work! We would definitely recommend Randy for your plumbing needs!

Highly recommend. Family business with great pricing and prompt service. Will definitely use for any future plumbing needs.

I have an issue with my toilet, and I spent about 5 minutes online and found two possible causes. I decided to hire a MASTER plumber, and thinking a MASTER should be able to give me a better diagnosis than the Internet. The Master plumber showed up 30 minutes late in a two hour window appointment, and he spent about 5 minutes to get the same conclusions that I obtained from the Internet. I told the plumber to proceed with what he suggested, but he said the weather is too hot. He cannot go to the attic at that time.

I've called another plumber before I contacted this place, and that plumber was very honest by telling me upfront that he could not diagnose the problem.

Disappointed in their solution.

I have used At Rase Plumbing several times. Today it was to unplug my kitchen drain. Previously to replace working parts of toilet and replace my water. Randy and Steve are polite and reliable. I’ve been very happy with the work they have done.

My water heater started leaking and had to be shut off. I didn't call until 4pm, but Randy was in the next morning to look at it, and again the following morning with the replacement unit.
He was very professional and extremely communicative. We wanted several modifications- installing it in the attic, adding a few extra faucets for potential future hookups, etc- and he rolled with all of them without nickel-and-diming us. Highly recommend!

Fast, reliable and honest .Ask for Randy !

At Ease Plumbing is my go to for all my plumbing needs. I have built 33 restaurants in my career and they outperform a lot of the sub con plumbers I use. They are very knowledgeable and always respectful of my home. I highly recommend this group for all of your plumbing needs.

The advertised pricing is BS. You can expect to be surprised with additional charges. Outrageous charges for very little work.

Randy has been our friend, neighbor and plumber for years, even after we moved from Plano to Anna. We just had water line leak.. Randy came and fixed it.. We are very lucky to have had Randy for our friend and plumber for many years..

Fast and reliable services.
I had a sewage blockage in the house that didn't go away even after several attempted fixes by other plumbing companies. It flooded laundry and bath room. This company nailed it!
Thank you for your professional services!

He showed up on time and was very nice, and fixed the problem with my sewer. He even took the time to explain how he fixed it. I learned something new. Any way I would Definitely recomend and will use again if i need to .

Randy came out within a couple of hours of calling with a water heater issue. He fixed the issue quickly and the price was reasonable! He was friendly, courteous, and informative. I'll be calling him for any future plumbing needs!

Randy replaced the toilet angle stop and fill line that was leaking.
Showed up on time. Fast service, friendly, affordable.
Highly recommended.

At-Ease Plumbing has taken care of several jobs for us and our experiences with them have all been very positive. They're professional, pleasant, punctual and they get the job done right. I definitely recommend them.

I've used At-Ease Plumbing's services on a few occasions and I've had a positive experience every time. They do good work and communicate well.

Had my shower valve replaced. The cover plate was loose with screws half way out and the valve wasn’t tightened to a 2x4. He broke the 2x4 that was already there and wedge the valve to the wall which was still loose. U can literally pull the the valve toward the shower 2 inches. I had to secured the valve to a new 2x4 I install myself and tightened up the plate. Not to mentioned he didn’t even close the drywall to cut off. Giving 2 stars only because they were available same day. Poor quality and overpriced. Will not repeat any business with them.

I had a water heater leak and Randy was able to get to our house within a few hours. He replaced the water heater quickly at a very reasonable price. I plan to use at-ease for any plumbing services in the future!

Helped me figure out a problem with a faucet. Another faucet was leaking and he said he'd study the blueprints and get back to me - never did. I don't like to leave negative reviews but I got three, increasingly insistent emails asking me to leave a review, so here we go. Hope this helps.

I called Randy in the morning and he was there by 5:00 p.m. that same day. My washing machine was not draining well and was backing up at the drain. He had the issue fixed within an hour! His prices are comparable to the other quotes and I would recommend him to all my friends.

Fast , friendly service. Great family owed business. We will never use anyone else .

Was referred to this company by Atmos. Called and talked with (steve). This guy gave me a quote to see and will set up an appointment for his people to come to take a look. But when I called back several times and left a message for this guy to call back, he refused to pick up the phone for 2 days and left 2-3 messages for him to call me back to set up an appointment. BUT THIS GUY IS SO UNPROFESSIONAL AND NEVER RETURNED MY CALL. I do not know why Atmos referred him when this company is SO UNPROFESSIONAL. DO NOT CALL THIS COMPANY

Randy has always been prompt, courteous, and gets the job done right the first time.

They came out to fix my toilet and as always have done an excellent job. I have used their services several times and appreciate how accomodating they are. Thanks for a job well done.

At-Ease Plumbing fixed a broken pipe in my crawlspace for a reasonable price and was punctual. It was a very pleasant experience .

I've been using At-Ease Plumbing for 12 years! This family business treats me like family. They've always been quick and their work has stood the test of time. Quality work at fair prices---a value you can't beat.

Did a great job replacing the sewer line at our home

Randy came out the day I called and got the job done quickly and professionally. He even took a look at my clogged AC line as a courtesy but wasn't able to do anything with it (which is totally fine as that requires another specialized set of tools).

The reason I am leaving a 2 star review is due to the cost. Because Randy is very good at what he does it only took him 15 minutes to replace my thermostat (a $20 part on Amazon). $325 dollars later I realized I'm in the wrong profession. Maybe I'll start my own water heater fixing company so i can also make $1000 plus as my effective hourly rate...

I want to reiterate that Randy is a great guy and did a great job. I also realize not everyone would be comfortable doing what he did, but I could have easily done it myself in 30 minutes which includes the time it takes to research how to fix it. I know any form of home maintenance service is going to be very expensive, but this just seemed excessive, hence the review.

Very professional and fast repair. Was able to find and fix my leak quickly!! Highly recommended!

Great folks- worked us in right away! Super friendly and professional and followed safety protocol during COVID19 which was appreciated! Highly recommend and will definitely use again!

Randy was very responsive and professional and did a great job of fixing my main water leak.

Excellent and quick service. Same day and good quality.

My experience was horrible. Complained at Better Bussiness Bureau and State Attorney General. Someone came there and said thermostat was not working and replaced my whole heater for 1200 cash without even my permission. They did not even give a call or a quote

Randy and family are friendly and knowledgeable. I recommend using their service.

Randy was punctual and communicated his arrival time in advance. the shower drain was unclogged and everything works fine. very professional job. Randy has previously done work for us and we always have had a good result.

had an older water heater that just started leaking, checked our second water heater and did it also.. nice job

THIS IS THE WORST PLUMBING COMPANY I EVER HAD TO DEAL WITH, THEY ARE THIEVES. THEY WOULD NOT GIVE ME THE PHONE NUMBER OF THE PERSON THAT CAME TO DO THE WORK. CHARGED ME $175.00 FOR 15 MINUTES OF WORK SAYING THAT WOULD BE PART OF THE TOTAL.
I NEVER HEARD FROM THEM AGAIN, WHEN I CALLED HE HUNG UP ON ME.
DO NOT CALL THEM FOR PLUMBING
.

Steve Watson was not just punctual, communicative, on time and professional but he was also very skillful and knew exactly what he does. Very solid professionals who stand up to their word and promise. Absolutely recommend them.

Randy and Steve were great and really attentive to the issues at the house!!! I HIGHLY recommend them-they are awesome!!

Randy has always been a trusted plumber when we need help

I had a morning emergency and they had someone out within 30 minutes to fix a broken external water valve. Incredible service and the tech didn't leave until it was fixed right. Great service overall.

What a terrible experience! Randy provided me with an estimate of a job which was very high, but he stated that he was estimating until he could see the problem. Upon completion, I received an invoice for the full amount, which ended up being $400 per hour of work (it took 1.5 hours). Never using this plumber again, and I highly recommend you get multiple bids if you choose to deal with this vendor.

Contractor located and fixed my leaking main pipe that caused a drip in my front yard. Service was good and will use it again in the future.

We have used At-Ease plumbing for several years and they have been excellent to work with.

I called At Ease Plumbing this AM at about 10:00. The owner , Randy, showed up at my house at 2:00 PM. I had two problems - A leaky faucet which caused water to go down below the sink and get on the floor and a toilet that was not level. He quickly diagnosed both problems and was able to fix them in a very timely manner. He worked on these problems for forty-five minutes and submitted his bill for $125.00.
I was very pleased with his promptness, professionalism and reasonable fees and will definitely use him again when the necessity arises.

Pipe broke at the connection on my side of the water meter. Called At-Ease about 6pm. Randy and assistant were out next morning and got it fixed. Good work, fast response, fair price.

Called on a Friday afternoon and they sent someone over and fixed the leak before 5 pm (our regular company said... sorry - we can't make it today.)

Had water heater issues late in the day.. didnt think I'd get it fixed so fast but they came through and helped us out. Very satisfied with them

I could not be happier with Steve and the entire At-Ease Plumbing crew. I had back-to-back plumbing emergencies and in both cases Steve was out there the same day to take care of things. He did excellent work and was very reasonable, and I would absolutely use them for any future plumbing needs.

Great service!

Via my home warranty company, I had another company come out 3 different times. At-Ease Plumbing came out and quickly (and at a reasonable price) resolved what the other company didn't want to. The employee contacted me on time to let me know he would be a little late, called with ample time for me to get home when he was on the way, worked quickly, checked everything several times until he was satisfied, cleaned up after himself, and was very polite and respectful. This was my first time using At-Ease plumbing and I will continue to use them in the future if this is the quality of work I can expect from them.

At Ease Plumbing is our go to provider when there is a plumbing issue in our home. Randy has always responded to our needs in a timely manner and provided quality work for what we have needed.

So glad we found At-Ease! We've had them out a few times and have been completely satisfied every time. Professional, courteous, timely, affordable, honest.

I have called at-ease plumbing when one of our water heater is broke in attic, Randy did a excellent service, he replaced the old heater that is broke with reasonable price and he did fix the lousy plumbing the builder put in at no cost to have the second heater work just in case of future issues.
Randy thank you, it is very hard to find honest plumbers these days. I am going to use your services in future for sure.

Randy is very professional and skilled. Gets the job done efficiently and correctly. Prompt, courteous and skilled!!

Had them so some work. They did a great job, very friendly, good price, very professional. Will use them again. I recommend them for sure.

Would and have used again. Very professional and very reasonable with their prices. Highly recommend.

very professional service. highly recommended.

We had an emergency toilet shutoff leak/fail and At-Ease Plumbing was out within a couple hours and had it fixed in 30 minutes. They did a fantastic job!

We have had At-Ease come to our home several times for unrelated reasons since we bought the house about 2 years ago. They are always on time, fast, professional, friendly, and affordable. Highly recommended.

I have had the pleasure of doing business with this company for two years and have only glowing things to say about Randy, Steve, and their professionalism. Randy replaced two of our water heaters, one in June of 2016 and another in Sept 2017. On both occasions, he was on time (or before!), well supplied and returned quickly from obtaining our new water heaters from their suppliers. We felt their prices were very competitive. Two weeks ago we had a leak in an inside wall by the water heaters caused by a slow leak dating back to the original home build. Randy came out on his Sunday afternoon, before his 'date' with his granddaughter that evening, and repaired the slow leak that day instead of waiting until Monday. This past week (3-8-2018), one of the water heater's gas would not still not come on. Randy performed warranty work, no questions asked. They answer the phone immediately almost every time we have had to call. We will continue using At-Ease Plumbing in this home as well as the home we're building in Prosper. They're fair, competent, competitive, punctual and just nice guys!!

Great service, super friendly and very professional!! Best I have ever dealt with. Highly recommended!

They came in on time and fixed my clogged drain in 30 min. Very fast and professional.

Thank you so much for your time today! Great work and we will be using again!

They responded quickly and did the repair right for a reasonable cost.

They were very friendly and came when they said they would. When they replaced the water heater they were willing to stay late to make sure we had hot water.

Randy is a great plumber but an even better man. I can't believe that he started and finished our project in one day- it was a big one!

The guys did a great job...I'd definitely use them again.

This company is on Point! Quick, reliable, knowledgeable, and fair priced. Unlike all these other companies who will come out then not get the job done for weeks to months. Or charge you for each visit. These guys know what they are doing and they are professional!!!! Highly recommend for all you're plumbing needs.

At-Ease Plumbing was very professional and quick to diagnose and fix the leak I was dealing with! Will definitely use them in the future for all plumbing needs!
Thank you again At-Ease Plumbing!!

At-Ease plumbing came out on an early Saturday morning to install a new water heater at a very reasonable price. Our regular plumber said they couldn't come until the following week even though they advertised 24-hour emergency service. We were very appreciative, and At-Ease Plumbing became our new plumber.

Randy was out to our house right away and found a massive leak in our sprinkler system. He also repaired a couple of our exterior faucets, it was a huge help! Super nice guy and thankfully he could come out so quickly!

We are doing a DIY master bath remodel and ran into issues getting the tub installed and lined up, so we called At Ease Plumbing to come help us out. David and Brad came out and did a professional job installing the tub and at a fair price. It looks great! When I filled it up to test it out, there was a slight leak at the drain, but they came back out and fixed it and told me if I ever have any problems to let them know as they want it to be done right. You just don’t find that too often. They have won my business and are our new plumber.

Also had a kitchen sink installed and they did a great job. Quick and professional installation.

Great emergency service on a Friday night. Quick to come out and replace a burst cable to our water heater. Professional service. I will use them again!

Randy came to our house on Christmas Eve and cleared our blocked drain very quickly and efficiently. The logic for the method he used was explained clearly and patiently. Furthermore, pricing was explained up front and the final price fell within the range he provided. Lastly, Randy was very nice to our family, our guests and our dog. Overall, it was a very pleasant experience.

Very responsive. Came after hours and diagnosed my water leak problem. Service is great. Have used them before and extremely satisfied

These guys were great to respond to a backing up sewer on a Sunday evening. At-Ease is a good name as Randy was quick to find a work around until the more involved process of fixing our root cause was done.

Showed up on time. Very professional. Would definitely use service again.

On time and do a great job!

Randy is a very friendly, knowledgeable, and professional plumber. He is always on time, and calls right before he arrives. Wont be using anyone else but him.

Great guys, great service, quality work.

Called Randy Watson early Saturday afternoon to help replace two shut off valves under the sink in the guest bathroom. Randy arrived shortly after the call and quickly removed the old shut off valves and replaced them quickly. While waiting for Randy the water was shut off to our house and we now have running water. My wife Mary and I are both extremely pleased with the prompt arrival and speedy repair. Thanks Randy for a job well done.

Randy was the best part of a really “crappy” situation. He was very friendly and had a wealth of knowledge. I had a slab leak and two broken pipes that required digging under the house to repair. Randy, gave me all the possible options and allowed me to chose. He answered all my questions and was very reasonably priced. Randy has the experience and resources for any plumbing need big or small. If I have any issues in the future, I wouldn’t hesitate to call Randy!

Arrived within a few hours of my call even though I'm 25 miles away. Randy had a water heater on the van and got it installed quickly and professionally.

Randy came out to fix the faucet on my 4 year old’s bathtub. My 4 year old insisted on following Randy around the whole time. Randy was amazing. He explained to him what he was doing, showed him his tools, and let him ‘help’. He was so patient. Oh, yeah, and he fixed the faucet super quick! Great service. Would recommend. 10/10

One of my pipes burst in the wall due to the freeze. We were out of running water. I called 4 plumbers before I could find one that could come out in a few days versus weeks. They showed up on time in the snow and fixed the pipe quickly. Life-savers!

At Ease Plumbing, specifically Randy, have been nothing short of amazing throughout our repair process. They worked with us around our babies schedule, they were prompt and clean, they didn't try to nickel and dime us, and were completely understanding when our insurance check was taking longer than expected. But by far the best experience we have had with this company is their quality of service and fair prices. They don't take advantage customers and they don't cut corners in their work to accommodate their incredibly reasonable rates.

Randy is very nice and professional, and the prices are just right..I highly recommend them.

Randy is quick, proffessional and very kind. He explained the process (and the cost) needed to clear my slow drain issue. He took care of everything right on the spot! This family owned business will always have my support, thank you, Randy!!

I contacted At-Ease Plumbing to inquire about flushing both of my water heaters, in which the process was explained to me and I was quoted a price. After shopping around, I chose At-Ease Plumbing because of fair pricing and they worked with my schedule. Randy arrived on time, flushed both water heaters, provided some education, had some casual conversations, and then we called it a day! Would definitely work with Randy and At-Ease Plumbing again.

At-Ease Plumbing has done several jobs for us. They do excellent work and stand behind it. They are very responsive and really care. I don't need to look for any other plumber! Highly recommend!

Installed a new water line that has had leaks in the past. They were punctual, priced fairly and did a good job.

We have used At-Ease plumbing for many years, for both plumbing repair as well as water heater installation. Randy is a honest and nice person and does a very professional job.

He was professional and fixed the faucets for my washing machine the next day after I called. Will use them again.

Honest, down to earth family man. I needed a leaky faucet repaired and he came out same day. I was able to pay my invoice today too, now I no longer worry about my faucet and have one less thing to do on my To Do list. Thank you Randy!

Great work. They were able to come out and replace a broken flange which was causing a leak when we flushed the toilet. Professional and clean. Thanks Steve and Randy..

I have used At-Ease for about 10 years now. They have always been very professional with a fair price. They have never tried to up-sell me either.
Always on time and great communication from them.
I have referred them many times and have never received any complaints from anyone that has used them.

I used Randy a few times in the past and was pleased, but in my opinion, his last 2 visit he showed up late, generally went poorly and were significantly overpriced for the amount of time he actually spent on-site. I communicated my dissatisfaction to Steve, but just receive an Oh-Well attitude and I will not be using At-Ease again. On his last visit I suspected there was a leak from underneath a faucet, but Randy said it was fine and the water from the countertop was just running under the gasket. Well a few weeks later the leak was worse and the new plumbing company I used showed up on time, verified it was the faucet, fixed it in a flash, and it was about 1/2 of what I paid Randy for on another job. Your results may vary, but mine sure went in the right direction after I switched companies.

These guys are great, had a water heater issue, they were responsive and got the job done quickly and didn't even hurt my wallet. I will definitely call them again for all my plumbing needs.

We called randy in to install bidets in my 4 bathrooms, he was very professional, polite & so sweet! It was a pleasure doing business with them. I HIGHLY recommend At-Ease Plumbing for everyone's plumbing needs. Will definitely be using yall for all of my plumbing needs!

Quality installation of kitchen faucet and dishwasher hookups. Very responsive and reliable. Would use again and recommend.