Best Ductless Heating And A/C Services in Phoenix AZ

Broken pipe between well and house; leaky shower and broken toilet flushing mechanism. This was a Sunday emergency and Tim, the plumber was here for most of the day - including time spent getting the right parts. The quality of the work was excellent and Tim was the consummate professional in every way. The experience was not cheap, but the quality of what I got more than made up for that. I will definitely return.

Unprofessional, Inconsiderate & Inept. We had four simple repairs that needed to be completed. By the end, I'd have to show the tech how to fix one, two were misdiagnosed and we aborted before we allowed them to touch the last.

The problems were:

1) We had a toilet that wouldn't flush unless you hold the handle

The tech pulled off the top of the toilet, pushed the handle and it flushed. He then told me it worked fine. I put the top back on the toilet and it wouldn't work again. He said he'd never seen the FluidMaster valve system that was in there and needed to replace it. FluidMaster is one of the top after market valve systems out there and this shocked me. I gently pointed out that the rod connecting the handle was hitting the top of the lid and if he trimmed it off, it'd probably be just fine. He did do this and it did fix the problem, but he didn't fix it that day for some reason.

2) We had a leak in our shower

The tech tore a huge hole in our living room ceiling dry wall to get at the leak. Didn't lay down plastic, didn't warn us, just dumped a ton of dry wall dust on our TV, entertainment system and floors. Then proceeded to scratch the hell out of our floors with his ladder. He then diagnosed it as being the drain and said he'd need to get a special part that'd take a few days. (weird, thought that was pretty standard) Any how, didn't give a specific return date, just said a few days and left. This turned out to be a lie, the real reason he didn't come back will come up later... But long story short, he replaced the drain and it didn't fix the problem. Turns out it was the Mixet valve. We stopped him at this point and had another company do the work instead.

3) We were having trouble getting hot water throughout our house

Guy said we needed a water heater. Thought that was weird because we could get hot water, just not in a reasonable time though the house. Replaced it and low and behold, doesn't fix the issue. At this point, I'm starting to think I should be a plumber for them. I've got 0 experience, but at least I've got good diagnostic skills. Ugh...

4) Finally, we had a toilet that rocked back and forth

Guy pulled up our toilet and broke it somehow. Seriously, how do you even do that??? He said the floor was rotted out below the toilet and that'd need to be fixed first. Warned us not to use it because it was broken now. But, didn't turn off the water to it or leave a note. Just left it. My little sister was over and ended up using it.... Ugh... Anyhow, the tech admitted that the real reason he didn't come back earlier for our drain was that he wanted to wait until the floor was repaired so he could do it all at once. And this was the final straw.

How inconsiderate do you have to be to leave my home in this state? With my living room trashed and my toilet un-usable, but still functional enough that people think it's ok? And to intentionally leave it this way longer just so you don't have to make another trip? INSULTING.

I'll admit, we are renting this home and some of the frustration came from coordinating via the rental company. But, even when I called into APES directly the lady was SUPER RUDE. Until she realized how bad a performance her tech had given. Even then, no apology, just not rude anymore. Also, I owned my house before and I know a lot of excellent trades people that are fast, friendly and extremely knowledgeable. So the bar may have been a little higher than is reasonable for most. Full disclosure, both of these could have colored my experience. But, even so, I think the facts of the situation should dissuade ANY potential client from using them in the future.

Go talk to Sterling Services, JB Water, DH Plumbing or Sepulveda Construction instead. They are all locally owned companies, I personally know each of their owners, they have all done work for me in the past and done so excellently. They will take good care of you. Feel free to tell them I told you that they would. :)

UPDATE: The owner did reach out to us, apologize and insist on sending us a gift card for our troubles.

As always...great service, with a great attitude and approach

Hayes is the best! I have tried a couple of other companies in the area and they were no where near as professional and efficient as Hayes. Hayes is definitely the one to use in the Phoenix area!

Had a breaker blow out earlier today and within hours of calling Penguin Air they came same day and fixed everything. Tom Nicolaus was the technician who came to the house he was friendly and efficient. Would recommend 100%

My husband and I were very pleased with Juan Blanco. Our AC went out on a hot day and he worked very hard on a Saturday to get our system working. Very nice man.

New home AC orientation. Gentlemen walked me through every AC detail you can think of and ensured I knew how my system worked and felt comfortable using it.

Erin took care of setting up the appointment and Zach was the Technician that was sent out. Both were pleasant to work with and also very professional. I would highly recommend this company.

I can't say enough good things about these folks. They came out quickly to help us when we were in a pinch. They could have taken complete advantage of us and our situation but they didn't. They were friendly, homest, fair and bent over backwards to help us out. They have now become our go to company for anything that ever goes wrong with the plumbing in our home. I highly recommend this company.

ACE put a new system on our roof for $10k a year ago. A week ago the AC stopped working when our circuit breaker went bad, so they came out to look at the AC, said it blew the low voltage fuse, $100. Yesterday the low voltage fuse blew again. So they look at it, replace fuse again, it blows again, so maybe a new thermostat? $120. Fingers crossed we don't get a $140 bill next week. It might be better to have an electrician come out next time.

I called you last night because a pipe broke at my house. They arrived at 8:00 today. M. and they did the job very professionally for a very good price. I would definitely use them again and 100% recommend them to my friends and family.