Best Appliance Repairs in Phoenix AZ

My service technician, Miguel, was punctual and professional. He installed a Tesla home charger for my and it looks amazing. The reason I docked a star is the price, I believe their prices are a little high. Over $1800 to install the home charger on the exterior of the house less than 4 feet away. This included labor, a 50a breaker, conduit, and power cables. Overall quality work and I would use again, just a bit on the pricey side!

I had Jared here to service my RO system that wasn’t working. Communicated his arrival time prior to showing up. Arrived quickly diagnosed the problem and serviced the system. Also tested the water and made sure everything was working properly. Totally professional.

The company were very professional and stayed in touch with us on what was going to happen next. They let us know when they were coming and the communication was outstanding. Got the issue fixed that needed attention in a timely manner and did a great job.

Textbook bait-and-switch



Long story but here it goes:



I hired Quail Plumbing to install a gas line for a new cooking top. The plumber came to take a look and quote the job. It was already suspicious that the plumber was in a van marked Scottsdale Plumbing. He looked at the location where the line needed to be installed and give me a quote (8 hours of work).



I scheduled for the work to be done one week later. This is where the problems started.



The plumber came and immediately started complaining that he didn't have his van and his equipment, that he would have to go to the store to buy a level, etc.

Next he started complaining that the drywall wasn't removed. During his visit a week earlier he didn't mention anything about this.

Next he started complaining about the connections to the water heater (which hadn't changed from the week before, when he quoted the job)

So all in all, before he even started he spent about 20 minutes complaining about the job.



I ended up having to lend him my level so he could get started.



Next he took out the water heater and started ripping out the drywall. He came and got me and started complaining again how this was going to be a lot of work. He got all upset of how the copper and gas lines were sitting in the wall, how he would have to drill through studs (like he didn't know this already before). Apparently the gas line went to the attic and he couldn't see where it went. To make a long story short he asked me how he had to do his job. He also told me I would have to remove all the drywall from floor to ceiling on one wall in the kitchen.



Next he told me to think about it and he would reschedule if I agreed with the extra work: textbook bait and switch.



This is where I got upset and told him I got other tradesman scheduled and I could not wait a week to get this done. Again he started complaining at which point I told him that I just wanted the work done the same day as he told me he could do a week earlier. I also told him that I didn't care if it took him longer as long as the work was done the same day. I thought this was it and he would get the stuff done the same day. This is were it got interesting...



At this point he left and called the office. A minute later I got a call from someone whose name I can only assume is Karen. She asked me if I had been verbally abusive. To which I said replied No, then she asked me if was swearing. To which I answered No. (This plumber would probably be the first man in history with tattoos over his neck and hands who is offended by swearing). Then she asked me if I wanted to reschedule for next week. At which point I told her I wanted the work done this day as I thought that was what was agreed 5 minutes earlier with the plumber. There was no reason at all for her to get involved.



After some back an forth she had the gall to tell me to shut up while she was speaking and didn't want to listen to anything that I said. Every time I tried to say something she would interrupt me and didn't want to hear anything about the unprofessional behavior of the plumber. Apparently the customer is always wrong with Quail Plumbing. When she was done with her diatribe I told her that I would like to call my mommy too to help me out and defend my case, just like the plumber called his mommy (aka the office Karen). Needless to say Karen didn't like this and was offended.



She decided there and then that they were not going to do the job and that I needed to look for another plumber to get the gas line done.



Good riddance Quail (or is it Scottsdale Plumbing?).

David came out for a plumbing issue and was most patient and professional in both personal demeanor and technical approach. The response time was quick and communications were good with the office. David took care of business largely while we went about our day and got our plumbing flushing again quickly. Thank you and thank goodness. Highly recommend.

Paul did the all the plumbing in a complete remodel of my home during the Summer and Fall of 2021. He is courteous, professional, knowledgeable, reasonably priced and above all, HONEST! I highly recommend him for your plumbing needs. He’s a rare find.

We had a new RO system installed due to age of the previous one. Cody, the plumber was very professional and informative regarding the installation of the new system.

Technician was prompt and very thorough and professional. Explained what he was doing and why. He ensured all our questions were answered and offered some helpful tips.

I had such a great experience working with Tom for the two repairs needed at my home. Tom arrived on time and was extremely friendly and professional. He took his time making sure that his work was thorough and correct. Without asking, he even added extra notes to my invoice as he knew I would be submitting it to the city for reimbursement. I am so pleased with his work and will continue to use this company should any further plumbing issues arrive in the future. Thank you Tom!

Over the past year, several chronic plumbing issues have troubled us.A loud water hammer was one that seemed impossible to correct. Every time we ran the hot water in the kitchen, not only was the flow extremely weak but also there was a loud hammering sound. To aggravate matters, further, our new dishwasher stopped functioning. We had several other plumbers out to try and fix the problem with no success.We were about to buy a new dishwasher when as a last ditch, we researched a bit and found Day & Night. I called, spoke to the very professional and courteous Desiree who set us up the next day with technician Michael Orlowski.I received a message confirming our appointment that evening and the following day, another message from Michael letting us know he was on his way.This young man combines everything one could wish for in a service technician. He arrived precisely on time, was courteous, listened carefully to both myself and my wife and diagnosed the problem within a few minutes. He explained what was wrong, quickly corrected the problem and left our kitchen immaculate. The water flows correctly, our dishwasher works again and the kitchen is blissfully quiet.We have not been this impressed with a technician in quite some time.Thank you Day & Night and thank you Michael, you are outstanding.

Fast arrival with friendly and professional people.

Excellent company that I have no hesitation in recommending. I have used them 3 times and the job was done on time with excellent quality and very reasonable prices. When I had to replace my water heater a good tank cost $100 less than anyone else.

Quickly replaced my broken water heater. Thank you!

I needed a gas line run from the meter to the backyard patio for a natural gas BBQ grill. RP Piping responded promptly with a fair quote, helped with the paperwork needed for HOA approval, pulled the required city permit, arranged for utility markings, and did the entire job in two days. A day in between the digging/installation and the trench backfill was needed for the city inspector to certify the work. Everything is working perfectly and I could not be more pleased and I cannot recommend them highly enough! If you need any kind of gas line repair or installation you need to give these folks a call.