Best Gas Work in Philadelphia PA

They were very prompt with my inquiry. I needed a new garbage disposal and a new faucet. They replaced both and came the same day to fix the garbage disposal and the next day for the faucet. They fixed everything in a timely manner and were very professional and cleaned up any mess they made afterwards. I highly recommend them if anyone needs a a garbage disposal replaced or faucet sink replaced. Thank you again for all the great work done!

I had my hot water heater replaced a week ago. The two workers were respectful of my property and answered all of my questions.

This was my first time hiring a profssional plumber. I usually used a friend or family member to fix plumbing issues but I needed a professional because I'm going to need a lot of things changed in my home. I found Tony through Google and because he had a website and listed what he does made me contact him. I called and set the appointment for the next day. Tony did explain if another client contacted him for an emergency that could push my appointment back because I didn't make an emergency appointment. And I understood that and appreciated him for letting me know that in advance. Tony came to my home and put on foot covers which I definitely liked because in my home we take our shoes off. Tony came in, found the leak and gave me options. It's so important to have a reliable plumber and Tony is now my plumber for life because he's the real deal.

Sam came faster than expected, solved the problem in less than an hour, and explained what we could do in the future to prevent any further problems. We’re so thankful that our call was answered so quickly and with an amiable attitude to boot. We will definitely be calling again for future problems.

Hubby called on a Saturday and Jimmy came out Monday. We had a few issues to contend with, leak in the basement, leak from the bathroom through kitchen ceiling, under sink issues, ugh just overall headaches. Got a quote that wasn’t an outlier compared to other companies(ceiling leak not included/to be continued). Jimmy did find that our fridge water line was tapped into hot water line instead of cold (we had no idea that was done). Prior to accepting B.F. estimate, I did a deep dive of reviews on many other sites of quite a few companies and B.F. won out. Jimmy was punctual, courteous and professional. We asked for an estimate for the ceiling issue which is forthcoming soooo?? if all goes well, more positive reviews and recommendations will follow ?

Always had positive experiences with this company

Derrick is honest, timely, professional and pleasant. Best service one could ask for!

We recently completed a renovation on our home, and our contractor recommended Austin's Plumbing Service. Austin did such a wonderful job - he was thorough, efficient, and so kind.

Recently added a review of one star, spoke with owner and everything was corrected. It was basic miscommunication and once I spoke with owner everything was completed professional and in a timely neat fashion with amazing communication.

Very professional and courteous

I first contacted these guys more than a month ago after a recommendation from a neighbor who had them install a pump.They initially came out in two days and told me the shower head needed to be replaced. I bought several that weekend, tried them all, and the issue did not go away. Called these guys all first thing the next week to tell them.The technician came out again a couple days later and took photos. He told me the cartridge usually takes just one or two days.Nobody called me for several days. So I called them again. The woman I spoke to said they must not have heard back from the supplier but they would contact me as soon as they did.Another week went by and still no phone call from the plumber. So I had to call them back again. This time I was told the photos the technician took were not clear. I immediately walked downstairs, took several photos, emailed them, and asked for confirmation they were okay.Another week went by. Again nobody responded. So I called and left a detailed urgent message with their answering service.The owner and namesake emailed me the next day early in the morning asking if he could come by. I replied within ten minutes despite being before 5am out West where I was traveling, explaining that would not work and asking if they revived the part. Nobody responded.So after 5 days I contacted them again. The woman I spoke to had the owner call me while I was on the line. Joseph explained this is is not how he does business and asked if he could come by today at 6:00am. I asked about a later time and he offered 6:30. Seeing he wouldn’t go much later, and given he seemed apologetic, I reluctantly agreed. We confirmed the 6:30 visit.Joseph also explained the supply house told them were two cartridges, they didn’t know which, and he would show me all the communication. He mentioned they wouldn’t charge me a service fee for the instal - only for the part. It was odd he didn’t tell me the price but I didn’t think anything of it at the time. Another odd thing was that I asked several times how long it would take to get the part and install it if we agreed though Joseph did not give me any answer.So this morning I awoke at 5:00 and was on my stoep from 6:25-7:05. Nobody came by.When I emailed to inquire and express my bewilderment, Joseph responded saying he called me this morning and left a voicemail. My phone has so not disturb on before 8am for obvious reasons so I did not see. I checked and did in fact have a voicemail - but it just asked me to call back. And it’s a moot point because we confirmed the 630 time. Backed by the word of the owner and namesake.I responded to his reply not even fifteen minutes later simply asking for the price of the part. This time Joseph did not respond.After more than a month, the office staff has now not responded at all a few times, responded extremely slowly others, and lied. Now the owner and namesake did not show up.And they haven’t even told me the price for the cartridge now that they heard back from the supply house. While I didn’t know why before, I do now. Just look at other google reviews.Don’t waste your time.

Thanks to Mike for doing a beautiful job on my newly remodeled bathroom. I am so pleased with the work as well as how professional and respectful the men were.

Great workers, they know their plumbing, honest, professional, reliable.. will call them again for heating cooling.. it's hard finding good decent people.. no regrets

Done the job on the spot and great. We are really pleased with their service.

Scheduled a sewer inspection. I was not home, wife was home. I was told the line was holding 25ft of water and it was rotted out. Repair cost $4350. Came home from work and watched the video provided by them and barely seen any water in the line or any rot. Had another plumber come snake the drain and clean it and record another video. He says the drain is fine, no rot, no water, just some grease build up. McClain said they would come back out 2 days in a row to look at it again and never showed up. DO NOT USE. Trying to SCAM people and do unnecessary repairs. Not trustworthy at all.

Terrible experience. They scheduled dates with us THREE times and cancelled and didn't show up any of those times. I had heard great things, but I guess they got to big to service the little people anymore.

They never showed up or called.