Best Hour Emergency Services in Orlando FL

Jeffrey came out and helped with a few issues in my home. It’s a new built so I was already irate. However, this young gentlemen took ALL the stress away! I truly appreciate the professionalism. He was very informative and kind.

My drains were backing up a small tank with a sump pump. I called to schedule a pump out or diagnostic of that tank and pump, but I didn't use them because the receptionist who answered the phone was smart and kind enough to suggest a solution that worked and got it running again. I will be sure to use them in the future.

Devon was extremely helpful and knowledgeable about how to resolve my injector pump issues. He was helpful in suggesting a licensed, certified plumber to complete the job. I strongly endorse this technician.

Grateful and totally impressed with the efficient and excellent service received on my water heater installation. This major plumbing service was performed by a knowledgeable and professional plumber who facilitated an elegant outcome for this type of home owner experience. Highly recommended!

I needed to get the water shut down to the house in an emergency and several other plumbing companies said that they could be there the next day , not really an option in an emergency. Reliance came out and took care of the problem in a efficient, professional manner. I would call Reliance first next time that I need a plumber.

Albert with Stronghold was right on time and was very quick with the estimate over a weekend. I would 100% use him in the future and recommend to others.

I could not be more pleased with the service I receive from Modern Plumbing. I am doing a renovation and they have been wonderful working around the other contractors and always do a great job. My tech Johnny really goes above and beyond to make me feel valued as a customer and makes sure everything is to my satisfaction. Thank you for the great work!

The team from roto-rooter is truly customer friendly and focused. My fear of possibly having a bigger issue was easily fixed by the professional in a few minutes. Very impressive.

They are on time, polite, and got the job done

Absolutely, without a doubt do not look for any plumber ever again! Chris Jaffe, is your man!! You will never have to research or call to get quotes again. He is attentive, detailed,
very polite, organized, and very reasonable in pricing small, medium, even large projects. He answers all your questions to help you better understand the problems at hand. Put him in your contacts on your phone and be done. When a plumbing issue arises, just call Jaffe Plumbing. That's it. He is a Master Plumber for entire state of Florida and owner. You will not regret it.

Great people to work for

Mark did a great job. He was friendly, professional, and very knowledgeable in his field of work. I really appreciate this company sending their best to resolve my plumbing needs. I would recommend “Ace Solves It All” to others for sure.😁

I needed a second opinion, they went above and beyond to help us. A technician came out after his normal hours to find out leak, they were patient and understanding of our situation. We were informed of every step and had everything fully explained throughout the entire process. They were always available to answer the phone and always had somebody that could come out if we needed something at a certain moment , they went far beyond what previous plumbers have done and their range and we are forever grateful for their hard work.

Update- I received my $501 refund as promised. I think that the company could do better in their communication but they did make it right for me.

On March 21, 2023, I used Roto Rooter to help me with some water damage. The initial gentleman that came to my home, Mike, was awesome! He found where the water was entering (from underground) and asked if I wanted his company to come out and clear out the drywall and air out the issue. I said yes, and then the next thing I knew I had a project manager, Yesenia, come out that day. It cost me $575. Yesenia told me that she would be with me from start to finish in the project. She indicated another group would come out to dehumidify the walls and use a microbial substance for any mold. She asked for my credit card and put a $1500 charge on my account which she stated would be the maximum charge. She also took my homeowners insurance information and said that she was going to help me get my insurance company to help alleviate the costs; she did not.

A team came a day later and started to tear out walls. One wall that they removed led out to the garage. They put a plastic covering over the hole which did not stay put no matter how many times I tried to nail it back onto the wall. The workers came and went. They were professional and polite, but the communication was terrible. I never knew when they were coming. They would tell me one day and show up the next. They would indicate morning and come in the late afternoon which caused me to constantly readjust my schedule. When I made an inquiry to Yesenia, she apologized, and phone calls were made to me by the workers to clarify the appointments.

Yesenia said that I needed a different company to fix the water problem. She recommended Elite Contracting Group who came out to survey the damage and see if they could fix the problem. The person I dealt with, Gio, I waited, patiently, for ten days and reached out. No response, I didn’t actually get his quote until May 25th. I called Yesenia in the interim to explain that I was not getting any help, so she recommended RACS. John, from RACS came to my house on May 4, and said that he thought it was a foundation issue. He recommended LRE. I contacted them, but they said it wouldn't fix the problem. I called John from RAC to just give me a bid to close the walls, and he never responded.

I was at a loss as to what to do, so I called Yesenia back. She told me that it wasn't her job to help me find a company, but she was helping me voluntarily. She indicated that her work with me was finished. Honestly, what the heck does a project manager do if not try and manage a project from start to finish as she initially indicated? I told her that because of all the storms and the hole from the inside of my house to the garage, moisture was coming into the house and I was going to have to pay for the dehumidifying and microbial sanitation again. She said nothing except, “oh.”

I am now over two months in on this project and it still is not finished. I had to find my own company, Serve Pro who will be fixing the issue. As a person who teaches interpersonal communication at a local college, I would like to point out that Roto Rooter is poor with its communication and customer service. They are great at starting projects, but they don’t follow up at all. If a person is not asking questions they will not get any assistance. When the project manager indicates a maximum of $1500 on a credit card that is not accurate, I spent over $3000. I also wonder if the company may have even caused damage to my house by letting all this moisture from the outside into my house because of the holes.

I am very disappointed by the customer service I have received. Language matters. What people say and do mean something. I would expect that a company as large as yours would have training to that effect. As it stands now, I feel like I was cheated out of $3000, and that doesn't make for a good Google review.

I highly recommend Frank Gay for plumbing. Tim came to to our house yesterday and diagnosed the issue in just a couple minutes and fixed it with kindness and respect. Thank you Tim and Frank Gay.

Fast accurate and courteous. Even on July 4. Highly recommend.