Best Pumps Faucet in Minneapolis MN

I had a wonderful experience getting my garbage disposal replaced. The customer service that I received from the initial phone call all the way to the final handshake was amazing. This company shows their customers respect and honesty and doesn’t look to gouge you at every turn. I will 100% recommend this company to anyone needing a plumber in the area.

I called early in the week to schedule a plumber to come to my house and fix a leak. The window was 12pm-1pm Friday the 22nd. They sent me an email the day of the appointment to confirm and I did so. I get to my house shortly before noon on the day of the appointment and wait for the plumber to show up. At 1 pm no one has shown up nor has anyone contacted me to tell me they would be late. I called and text shortly after 1 pm to find out if anyone is coming. No one answered the phone and about 20 minutes later I did get a text stating the plumber was running late and would not be there till after 2:30 pm. I am rather disappointed that I wasn't notified earlier that they would be late and could not make the scheduled time.
I realize that things happen and the appointments are made ahead of time based upon scheduled finishes and not everything goes as planned. What bothers me is that no one reached out to me before 1 P. M. to tell me that they would be late. You know at 12:30 that you will not make your 1P.M. appointment, you should have called or reached out to me before hand.

Edit: They followed up with me and took full responsibility for the lack of communication. I was impressed with their professionalism and wanting to fix the issue.

Bradley came out to snake our toilet and was quick and efficient. I appreciated being able to make an appointment online, and for the next day.

Replaced two cartridges in the faucet handles of a guest bathroom. Quik and easy but price was unbelievably expensive. Technician was great. I would give 5 star service and 2 star on price.

I had Norblom Plumbing come to my house 3 times over the past few weeks. The first time they sent a drain specialist to my house to unclog the main drain line. Like most people, I didn't know a plumber and a drain specialist were two separate people, each of which have two very distinct responsibilities and capabilities. When I explained the problems I was experiencing to the drain specialist, he informed me that he would only be able to assist me with the drain. That was frustrating as I assumed a call to a plumbing company would mean all my plumbing related issues would be addressed that day. That is not the case.

I had them come to my house a second time because I was still having issues with the kitchen sink, and again, the same drain specialist came to my house - not a plumber. When he realized there were a few leaks associated with the poor draining, he informed me that he would not be able to fix the leaks, and that he could only unclog the drain. So yet again, I would have to have a plumber come to my house. Again, you would think when you call a plumber, the person they send to your house would be able to address your plumbing related issues. After the fact, their customer service rep even went so far as to tell me that was an unfair assumption. Really?

Finally, a week later, one of their plumber's did come to my house to address the leaks under my kitchen sink. I was told ahead of time it would be a simple, relatively quick job. All said and done, it ended up taking 2 hours of time and over $110 in overpriced parts. The total bill - $432. I was absolutely shocked I was paying so much for what was supposed to be a simple job. That's after already spending $300 on the previous 2 visits.

To their credit, both the drain specialist and the plumber were very friendly. But that friendly chatter will end up costing you.

I even called them to discuss my concerns of being overcharged, and the person I spoke to seemed very defensive and didn't seem to understand my concerns. He told me he would speak to the plumber and that he would call me back the following day. That was 2 days ago and I have yet to hear from him.

Needless to say, I will never do business with this company again. I feel I was charged an arm and a leg for what was supposed to be a simple job, and I was nickle and dimed from the time they pulled up to my house to the time I was handed the bill. I was even told I was being billed their hourly rate during the time it took the plumber to write me my bill.

John was great. Fixed my hot water pressure issue, gave me multiple options with estimates for each. He walked me through how each differed and what the advantages of each were. Highly recommended.

I called early in the AM and John showed up within the hour to help with a burst pipe. His work was timely, quality and done with a friendly smile. Would recommend him to anyone in the Minneapolis metro.

Josh and Zach did a wonderful job from the moment they walked into my home. Very informative and knowledgeable about what I needed. They went above and beyond! I also appreciated Josh teaching Zach the ropes of the job. JJ was exceptionally charming!! ;)

Learned a few things while getting exactly what I needed! Place is great!

Amazing service. Went above and beyond. Highly recommend. Will definitely use them for all future plumbing services.

The service Teddy provided was greatly appreciated. He was punctual,friendly and got the job done quickly. Thank you for the great service!

I've used ESP for multiple plumbing projects over the last 7 years. Jim and Dustin have been awesome to work with. I'll continue to use them for sure!

We had four different men from your response team show up at different times during our 24 hour sewer emergency issue. All of them were very knowledgeable, professional, & personable. Easy to work with and they fixed the problem. Thank you!

So far so good. Arrived on time and were professional and efficient. Took care of the problem, left no mess. Would definitely recommend.

Top notch service, not only were they able to service a house call in a timely manner the prices can't be beat!
No mess
No headache
No reason not to go with these guys!

They did a great job on my kitchen remodel.

Wow, the install today of my new boiler system was slick! Jim was great, explained everything once it was done. Everything was cleaned up well. All the technicians were polite and easy to chat with. Thanks Pronto job well done!GailPronto fixed a few issues with my new boiler today. I can't say enough how well they have taken care of me. Pronto also called the inspection people and set the appointments for me. They go up and above when it comes to service! Everyone I have dealt with at Pronto have been so nice.Thanks Travis for today's fast and thorough plumbing work under my warranty.Gail

Showed up an hour and a half late to move a gas line for my stove. Told them when I set up the appointment that the line ran through a crawl space, they said it was no problem. Guy tells me without even looking in the crawl space that I should just leave it because of where it's coming in and let the cabinet makers build around the line. I told him my reasons why I (and my cabinet contractor) want it moved and after repeating myself several times he takes a look in the crawl space. He says he can do it but it will have to be another day because it will take longer than expected. He thinks about 3 hours. Tells me it for sure won't go over $720, might be less. I asked for that in writing and he says sure I'll ask the office to send you an email when I get back. Give him my credit card number for an hour and half of work.

As I'm waiting for the call back from the office I realize that now I'm going to have to pay for driving time twice and that today I am paying basically $300 for nothing more than a quote. The office agrees to charge me only for 30 minutes today as to take care of paying multiple times for driving but will not put the $720 quote in writing. While acknowledging that the communication was unclear she would not budge, then said she wouldn't charge me today and that they would not be able to do the work for me.

I don't want to pay $190 an hour for a service that includes mansplaining. I also don't want to be given a quote and told that it guaranteed won't go over $720 by the person doing the work only to be told an hour later by the office that it's not possible. I appreciate that they didn't charge me for today, but am discouraged by how quickly they were willing to drop a customer in need as soon as clear communication was expected. Proceed with caution if you go with this company.

Was recommended by our realtors Scott and Todd Smith. Very up front and honest about pricing. Made sure to check if we could replace a part before replacing the entire hot water heater. Luckily it was just a new part. Saved us a lot of headache and money in the long run.