Brandon Wagner
a year ago
I called and wanted to use this company TJK Plumbing Inc., because they were not Hero, Deans, or Bonfe, you know...the places that rip you off. And I also wanted to use TJK because I was told this was a family owned and local business.
We have had so many issues with our house that I know and have used many contracting services and how they operate and we have been taken advantage of many, many times. This is why I post my reviews on Google to warn others.
My kitchen sink faucet broke/leaked and needed replacement, so after replacing the sink on my own (DIY mission) four times, four different sinks because nothing is compatible with old plumbing, mission accomplished. New faucet installed however the sink fittings were leaking and then original cheap drain pipes fell apart after faucet install, I finally gave up. I had TJK come out and they quoted me $375 to fix this, after looking at it. I was very apprehensive on price but after the explanation that the plumber needed a flux capacitor (yes I am making that one up) and a pipe expansion tool that cost a thousand dollars I assumed the services are worth it but I still complained about the outrageous price. I also asked if they provided a Military Discount and the plumber said no! FYI: The website says they do? Hmmm. I also think the plumber's first time customer discount (30 bucks) was added to my repair not discounted....375 plus 30 discount, is 345, total cost was $405. I guess his math is not good. After what felt like 40 minutes the job was done. Two connections to new faucet install, two steel braided lines to water supply and two shut off connectors. Cost $405.00 buckaroo's!!!! I waited to receive invoice from plumber and saw that nothing was itemized on the billing invoice to show labor, parts, or...the explanation of costs for services rendered. I called TJK and explained my situation and how I was not happy about the price after not knowing what I was charged for and mentioned this work should have cost about 120 bucks. Instead of them, TJK working with the plumber to solve my issue, the original plumber called me and tried to explain the services. And of course NO follow up from TJK company as of yet. I was still not pleased after our discussion and it was extremely impossible to try to talk to this plumber, during and after repairs, as he is a very fast talker, doesn't allow you to talk, and talks over you.
I am only assuming this but I think TJK is the company of course representing the plumbers that are self contracted by the company and they work independently under their name, that is my assumption however. I was told by my plumber that I was at $310 dollars just for him showing up. A $60 fee to get here, have the appointment, and rest was his labor cost. So I assuming this plumber is charging 250 bucks an hour for labor if my math is correct? Wow, I should have been a plumber. The pictures below will show you that these parts would have cost maybe 40 bucks at Menards, with 11% discount of course. So if I continued on my DIY journey I would have saved more than 365 dollars. I will provide pictures below for your review and people still wanting to use TJK I would advise and ask a for detailed explanation on every part, labor, and extra fees cost on the project you are having issues with. For me; I personally will not be recommending them to anyone unless they reimburse me 300 dollars as that job to me for the plumber was simple, fast, easy and once again I have been taken advantage of, yes for those wondering.... it was the flux capacitor and pipe expansion tool, which I do not have that got me. God Bless Everyone!