Best Emergency Services in Minneapolis MN

Had a leaky pipe where the water main comes in that Josh and Kyle came out for. They were both very knowledgeable and professional. They were on time and did great work.

Great service. Answered all my questions on purchasing and installing water heater.

Ok, I'll break this review in three parts. Service description, Service Quality, and Pricing.

Description:
Technician replaced pvc pipes under the kitchen sink.

Service Quality:
The Technician (Josh) arrived on time, we went through the issue description and he described very clearly what needed to be done. Long story short, he said I needed to install new pvc pipes. He completed his work in a very fast manner, and everything worked as expected.

Pricing:
Here's where I think Minnesota Plumbing and Heating has a LOT TO IMPROVE! Josh showed me a first quote of 800 dlls for replacing the pvc pipes (I have pictures, so you can see that I'm not crazy and that this is way overpriced). I said Wow, 800 dlls, I can't afford that. He suggested that I talk to his supervisor (Andy), which I did. Andy used the typical World class service blah blah blah speech and said that the best he could do was to charge me 650 instead of 800 dlls (as if he was doing me a favor). I said ok (I'm new to the area and I don't know anything about service prices). It wasn't until Josh had left when I checked with friends, family and other sources - they all agreed that their service was way overpriced.

It took Josh exactly 1 hour to complete the work (I documented everything). 1 hour to replace 20 dll pipes and they charged 650 dlls. I don't know where they get their prices, or how they do their market research but that's insanely above market price.

Recommendation: simple, if you are looking for a plumbing service with honest fair prices and don't want to feel abused, please keep looking. I bet there are way more affordable and more customer oriented companies out here in MN.

*Attached are pictures from my actual invoice that includes Josh's description of his work and a picture of the finished overpriced 650 dollar pvc pipe work.

I had some major issues with the floor drain in my basement and mechanical room sink.
Rotoworks showed up quickly and got both problem areas fixed ASAP! They were a pleasure to work with and they take electronic payment, I find paying bills via the mail to be cumbersome and time consuming.

I’ve also used them for other less intensive issues and they were also awesome to work with.

I’d hire them again in the future, without question, in fact I trust them to be in my residence without supervision!

A+++ ratings

Andrew 2766 - Great Job! Worked hard! Cleared my sewer line.

Brian cleaned out my main line in addition to the washer overflow sink. He was very professional. Done quickly but thoroughly. Left the area as he found it. Gave excellent advice on how to keep my pipes from becoming clogged again.

My sump pump decided to take a break causing my basement to flood. Jeff came out to my house within 2 hours after calling them. Jeff answered all my questions and got equipment set up right away. The crew was professional and everyone I spoke with was very humble. They negotiated with insurance, cleaned and removed all things with water damage including the glue and tile with asbestos. My home is home again thanks to these guys!

UPDATED 6/28 (in response to owner): Eric emailed me, but never mentioned a resolution. He stated he would like to address the situation. Then, he would figure out the breakdowns and use it as a learning experience for his staff. I replied “Honestly, I feel like I’ve wasted enough of my time on this situation”. My original review provided all the info he needed, and it isn’t my responsibility to train his staff. Again, never an apology issued from anybody at the company. The owner doesn’t address why the problem wasn’t fixed on the original visit, why the tech didn’t show up on-time for second visit, or why I have to contact them for itemized billing. However, he did address the pricing which I stated I may have heard incorrectly. The $125 credit in no way is a resolution for these circumstances, as I was astonished that the company would charge me once more for an issue they should have resolved the first time. Lastly, this isn’t a “negative” review; it is an informative and accurate account of my dealings with said company. Remember, it is easy to bask in the glory of the sunshine (positive reviews), but it’s more vital of your actions when the darkness comes.

Original Review 6/26
I decided to use a local company. Called Monday June 11th at 8:23am and left a message. Kenny from service called back within 5 minutes and setup an appointment for the following day. I might have misheard Kenny but I thought he said $125 for service call and $55 for each additional hour of service. The tech, Cole showed up the next day around 8:50am and I explained to him the standing water issue around the HVAC system in my mechanical room. I decided to service the entire air conditioning system to correct the issue. The unit ended up needing 3 lbs of refrigerant ($70/lb), and Cole was finished around 10am. Cole told me the final amount was $445 and I would receive an invoice via email. I should have questioned the pricing at that moment, but I figured I could review the invoice upon receipt for accuracy. I wandered downstairs to my mechanical room around 2:30pm and realized more standing water. I immediately called Kenny, which he said a service person could not come out until tomorrow morning at 7:30am. It wasn’t terribly warm out so I just figured I’d turn off the system. The next morning at 8:20am I called Erickson because the tech hadn’t shown up. Kenny told me the tech went to another job in Coon Rapids instead and should be there next. I told him I had to be somewhere at noon so it had to be before then. Cole showed up around 10:30am with no recollection of being at my house and of course no apology for inconvenience. I followed him down to the mechanical room and he removed the evaporator drain line and blew it clear of debris. He said that was your problem. I questioned him at that time as I thought he said he cleared the line the day before. He then proceeded to charge me another $125 service charge. After Cole left, I immediately called Kenny to dispute the charge. I was met with great defiance and absolutely no understanding. He said things similar to we don’t warranty our work and what do expect from us. He said it was a separate incident as it was the next day. I told him I called 4 hours after first service so I guess it is my problem they couldn’t get back out same day. He finally agreed to refund the second $125 service fee only after he told me how lucky I was to be getting any refund. The next day, I had to email Erickson because I still didn’t have an invoice. As you can see below their invoices have no detailed breakdown of charges. I again emailed Kenny to get an itemization, and he provided an email breakdown (labor 1.5 hours = $235 and 3lbs R-22 refrigerant = $210). The $235 is a little sketchy as it seems they charge $125 service call and $55 for every hour and then round up to the next closest full hour. Again, I might have misheard on the initial call but the tech was here from 8:50am-10am (credit card charge at 10:07am), so just over an hour.

Prompt, Professional and honesty! 42 years of experience is invaluable!

Great service and prompt response!! I highly recommend him!

Had these guys scheduled in the afternoon. They had a break in their schedule and were able to squeeze me in earlier just before the heat kicked in. Been using these guys for years they rock

Fast service, good work, fair price. Ive used them 3 times now, all 3 times have been a good experience.

I called with an emergency plumbing issue on a Saturday evening. They helped me triage the issue over the phone and helped me save hundreds of dollars in water damage and repair. I really appreciated how helpful and kind they were in giving me advice on how to save on an emergency visit too.

Dan and Ben were knowledgeable and very professional. Dan explained all the options I had for my plumbing problem and a clear price for each of them. I would highly recommend Service Star Plumbing. Thanks Dan and Ben for a quick and professional job.

John did a great job! Not only was he able to come out quickly and fix our leak, but he also took the time to explain everything to us! Will definitely use Discount Rooter again!

I called on a busy Sunday afternoon after bringing a new born baby home and needed an emergency plumber to fix a busted pipe in my utility room. I called Right Away and Pablo was out to the house within 30 minutes. He quickly accessed the problem and had a new pipe in within 20 minutes or so. He even replaced the shutoff valve because the old one wouldn't completely shutoff the water.

Thanks a lot Pablo, your work is greatly appreciated.

Knowledgeable friendly staff.

The repairman was on time and very friendly. The work was completed quickly and everything was clean when he was done.

Charged us $100.00 for a service call to attend to a leaky refrigerator. Did not have the needed parts and said they would order and return. 10 weeks and many unreturned phone calls later we gave up and called Thomas Service Company. Thomas Service Company had parts available and fixed frig in under 15 minutes.
Plus Maintenance is unreliable and unprofessional and we would never use them again nor recommend.