First Response Restoration, Water Damage Minneapolis Specialist

All I have to say is WOW! We had roughly 7000 gallons of water flood our restaurant from a sprinkler head on a Sunday afternoon and couldn't be happier with the services provided by First Response Restoration. Very impressed with the level of professionalism, the quality of work, and the timeliness of completion. Highly recommended!!! A++

I have been amazed at the service from Jeff and his team at First Response Restoration. We had 2 major water damage issues involving 5 rooms in our home. He understands the claims process and has been great knowing exactly what the insurance company wanted. Even the adjuster said she was impressed with his documentation and it helped her process the claim faster.

Anthony and workers came/responded right away! They were professional and very confident and knowledgeable about my water damage disaster. I really appreciated how they ensured me things were going to be all right and they did everything they said they would do. They made me feel supported. They helped me to feel comfortable and at ease. I felt Anthony went the extra mile to ensure I understood what to expect from my insurance company and the entire process! I sincerely appreciated their work and would recommend them to friends and family!

Had a foot and a half of standing water in our basement so we gave Jeff a call, He and his son arrived within an hour and started pumping water out. They got all the water out and a heater set up in our backyard to pump heat into the basement in half a day.

This is a knowledgeable company that is there to help you, if your house got dominated this should be the first and only number you call.

Highly recommend using First Response Restoration if life decides you need a swimming pool in your basement or any other water damage happens to your house.

When I called Jeff just after I discovered water in our finished basement, he was there within 2 hours assessing the problem. Within 3 days, he had cleaned up the mess, dried everything out, and hauled away the damaged materials. We live in a rural area and it can be hard to find quality contractors, but we got lucky with Jeff and First Response Restoration. Highly recommend.

Anthony from First Response arrived and took control of a bad water problem and assured me My house would be back to normal. He was on time, professional and very nice to work with.

Called them and they were able to come out the very next day. Jeff was easy to talk to and responded every time I had a question.
The problem I had was when I asked if he can give me an estimate before performing the work he didn’t want to give me an estimate first even though my insurance recommended me to get one. So then I asked him what a average cost usually is with his experience in water damage restoration as he said he has been doing this for 30 some years, after I gave him a run down on how my lower level is set up as he wanted to know how many rooms and square footage it might be, then he proceed to give me a quick little quote over the phone which I know not every situation is the same but when he arrived at my property he then said it was more then what I have told him which it wasn’t true. I told him everything on what had in my lower level living space. Like how do I not know how many rooms and what items I have in my own home. Then Jeff proceed to say that he would have to rent a large dumpster to throw all the stuff away which I then told him that I it wasn’t necessary for a dumpster that large. He then said that I had so much stuff that he will fill it up which at the end it didn’t even fill a quarter of the dumpster. He then also brought trash from other property he had just cleaned to throw in the dumpster as well. He then said he will charge that dumpster to me to pay for as well which I complained to him about as not all the things in that dumpster was mine. I felt like he just wanted to take advantage of the situation. So at the end he charged me more then what he said it would cost me as supposedly there are to many walls and trash that required that dumpster. I would not recommend this business to anyone.

Had a leak come through the ceiling from the shower upstairs. I called on a Friday evening at 5pm, they were at my house in an hour! And I live a good 30 mins west of the cities without traffic. When they arrived they assessed the situation and said that they could set up their equipment and charge the minimum but it wouldn't be worth it. A couple fans in the access points for a couple days would work. Kind, friendly, and most importantly HONEST. They will be my first call if another issue arrives down the road.

My sump pump decided to take a break causing my basement to flood. Jeff came out to my house within 2 hours after calling them. Jeff answered all my questions and got equipment set up right away. The crew was professional and everyone I spoke with was very humble. They negotiated with insurance, cleaned and removed all things with water damage including the glue and tile with asbestos. My home is home again thanks to these guys!

Anthony was very professional.

I had massive water damage after a pipe broke in my home. Even under severe weather conditions, Jeff made it to my house in hours. I have never worked with a company as fast or responsive. He also got on the phone with me to help explain and work everything out with my insurance company. Ultimately, Jeff created ease in a very chaotic situation. I would give 10 stars if I could.

Jeff at First Response is THE BEST! We had a refrigerator leak that lead to a whole host of other problems. Jeff and his guys were speedy, communicative, professional, answered all of my weird questions, AND helped me find a contractor for other work. I HIGHLY RECOMMEND the First Response team!

Quick Response! And Excellent Customer Service. True Expertise. Highly Recommend!

Very good company will be calling them again if I need to hopefully I don't have to but Anthony is very professional and i know that if I ever have another water leak will be the first I call

Emailed for a quote and no one ever responded.

Jeff is awesome. We woke up yesterday to a sipping wet basement and had no idea what to do. Couldn’t find any source of water and thankfully after we had called nearly everyone within a 50 mile radius we got ahold of him and saw him later the same day. He worked us in and came out and gave us a totally honest explanation of what’s happening and even showed with his equipment what was going on so we would actually understand the problem. Unfortunately the issue isn’t within his realm of repair but he was able to give us the information we needed. Now we are headed in the right direction thanks to his help! He also went the extra mile to come back to the door and let us know about some problematic landscaping that we had and how to remedy it. If we ever need water repair or know someone who does we will be strongly recommending First Response Restoration!

I had a pipe burst in middle of the night, so i turned to Google to find help and that's where I found First Response and called them up and Anthony was over within the hour. He made what i thought was my worst nightmare the easiest and most stress free work I've done on my house. He explained and helped me through the entire process dealing with the mess and the insurance company. So i was left without a worry from start to finish! Great company and great people.

First response checked out my basement for me after I had a minor water issue. I wanted to be sure there was no risk of mold or other problems. They inspected the area fully and found no issues. I now have a level of comfort for me and my family. The company was professional and good to work with. Would recommend to others!

I have never had to experience a disaster in my home and I hope that no one should either but it does happen. Luckily we have businesses First Response Restoration. Anthony was very quick to come out even late in the night. The communication between the homeowner and business is key and I can't tell you enough how FAST his response was to everything. He made a hard time feel like it's not even happening I can't thank him enough for what he has done. I will share his information to anyone! 🙏 Thank you!

Jeff and his crew from First Response Restoration are very professional and capable of dealing with the most worst home situations. With very little notice, in the middle of a Sunday, Jeff and his team came to my home to help mitigate a bad water situation. I feel very good about working with them as we proceed. I’d highly recommend to anyone!

This company is so wonderful to work with. Top knot here, great customer service, great price!!! Highly recommend

Original - Jeff was very responsive and walked my wife and I through the entire process of our first toilet overflow. I had a great experience and would recommend him to anyone looking for restoration services. 5 stars.

12/20/2022 update - scheduled another visit. No-call, no-show on the day of. Will no longer be recommending/using this service. 1 star.

Our upstairs jacuzzi water inlet pipe cracked next to the jet, and we had water everywhere, running down the walls to the main level and basement. We were out for just a few hours and came back and wow, water everywhere. First Response got the water out, dried everything out and repaired the walls. Thanks!

Thank you Jeff!! Jeff and his crew responded within the hour of our basement flooding. They are very professional, kind and helpful. He answered all of our questions, explained the process and helped set us up with other services that we needed. My family and I are very grateful for his service!! If needed, we will definitely call First Response in the future.

Jeff and his team were incredibly helpful, informative, and professional. Jeff worked with our schedule and was very responsive and courteous throughout the entire process. Overall I am very pleased with the final results.

Our worst nightmare occurred Sunday night when we found that our toilet was flushing into our laundry room instead of down the sewer pipes. A horrible, embarrassing situation was made so much better by Jeff and his team at First Response. They arrived quickly after my husband called and worked to help clean up the mess and remove all damaged drywall and flooring.

We have unfortunately previously been in a similar situation with water damage and I can say that First Response is head and shoulders above the other company we used in the past. Jeff truly, truly cares about doing what is the absolute best for your situation. I cannot recommend highly enough, you won’t regret using them!

I have only great things to say about First Response Restoration! Our finished basement (wall to wall carpet) was flooded from very heavy rain. I was in shock and didn't know what to do. I called First Response at 11:00 pm that night. Jeff answered on the first ring and the next morning he was here to give me an estimate. From the first interaction on, I felt that I could trust him. Not only did he let me know what was going to happen in the clean-up but he also took me around the house and showed me what we needed to do so that it wouldn't happen again. The crew he sent to do the work was efficient, kind, worked as a team, and knew what they needed to do. I'm sad to have lost our carpet, baseboards, and some sheetrock for sure but, at the same time, I am deeply grateful for the help and support of First Response Restoration!

Jeff and his team are truly water damage experts! They came same day and showed me water damage that others missed. Between Jeff’s knowledge and his latest technology I really feel confident in his work and would recommend him to anyone! Jeff will make you feel comfortable and help navigate you through the whole process from what to do next to dealing with insurance. It’s a great feeling knowing he is on my side and will be there to make sure things get done right. Thanks First Response for everything!

Great service - above and beyond my expectations. Jeff showed up the same day I called, quickly assessed my issue and recommended next steps and resources to get the problem resolved! Excellent job! Thank you so much.

Jeff responded very promptly to our phone call despite a very busy schedule and came over to assess the damage. He did an awesome job with the mitigation work, very courteous and professional! We were extremely satisfied with his work and would recommend his services with no reservations.

A great group of people work here. They are kind and responsible. I had water damage done to my unit by the cause of another unit and the lady who is responsible is being hard to work with. The crew here was understanding and patient. They worked with me up until they couldn't and did a great job removing the water damage.

👍🏻👍🏻

Prompt, reliable, honest, integrity, reasonable. Major window leakage from the storm of last week, flooded the entire basement. Jeff came within an hour of my phone call and had the team there immediately. GREAT SERVICE, HOPEFULLY THOUGH I WON'T HAVE TO USE THEM AGAIN DUE TO WATER DAMAGE, but if I do, they will be the ones I call. Thank you Jeff!

I was treated with respect kindness and upmost professionalism during a very difficult situation! Anthony it was great working with you -I’m very appreciative for all your help with my insurance claim. I appreciated not only you and your team but lining up contractors to take over after restoration piece was complete…I dialed the right number in a disaster! Highly recommended and trustworthy!

Highly recommend this company. Jeff and his team are very professional and on time. They are the only company I would recommend for restoration and repair.

Anthony and team were awesome! After finding asbestos in our floor tiles, the contained the area and extracted the hazardous tiles. They also managed the trash pick-up to ensure the waste was handled properly. Would highly recommend.

Had a leak with more damage than initially noted, called Jeff on a Sunday, and he came and assessed the damage and worked with me over the next few weeks to ensure all was cleaned, restored and eventually repaired with a contractor. Very thorough, professional, kind, and hard working, and extremely knowledgeable in all aspects of damage and how to restore. I very much appreciated his attention to detail and his clear explanation of what to expect. Made a stressful experience much easier to deal with; greatly appreciate his and his team’s work!

If you are looking for a quick response and someone who knows what they are doing call First Response Restoration!

Jeff was a great consultant/advisor to identify the issues and put a team together to correct immediately.

Jeff and his team did a great job. He came out on a Sunday night and got started right away. Everything was dried out before mold could start taking over. Top notch service!

I had a sump pump failure and ran into water flooding in the basement. I reached out to First Response Restoration company, Jeff called me right away. He was able to answer all my queries and planned out the next steps very well. Anthony is very knowledgeable and he did the amazing job. These guys are really great !!!

Great service and attention to details. These guys went above and beyond. Very grateful.

I had a pipe break in the middle of the night. I did a Google search and found First Response Restoration. I called them and they were at my home within an hour. I was very impressed how fast there arrival was. Jeff and his team explain to me how the claim works with my insurance company. They were spot on, I would definitely recommend this company to anybody. Thank you for being there when I needed help.

Jeff and Anthony are the best of the best! Thank you guys. I really appreciated the thorough explanation and speed of the job completion. The water affected 2 of my floors. They helped me set up a claim with our insurance and met with my adjuster themselves. I would definitely recommend this company.

Toilet overflowed in basement and they were on site right away to help! Great service and friendly employees !! Anthony and his team did an amazing job!

I would recommend First Response Restoration to anyone in need of professional restoration and/or experienced insurance claimant advocate. When I was having a horrific time dealing with Allstate to cover the flooding of my basement I reached out to First Response Restoration and spoke with Jeff Rudek. He was an absolute godsend at a time Allstate was taking full advantage due to my limited experience dealing with processing an insurance claim. He is a true professional, exceeding any of my expectations in dealing with my catastrophe. Thank you Jeff!!!

Was very personable . Returned text and calls . Followed through to completion . Would highly recommend . A joy to have in our home

So I had flooding in May and I called these guys and they came out right away, which was great. They helped demo the basement, down to studs and concrete. Then the dry out and disinfect portion of the project was supposed to start. They left my box fan going in the basement and left. For 2 days I heard nothing. I finally called the headquarters and asked if it was standard practice to leave only a box fan to dry out an entire basement that had about 6 inches of standing water, Jeff said no and got Anthony to finally return my call and come out with actual fans and a plan to come out on Thursday between 2 and 4 to get the fans and all of the stuff they pulled out of my basement. I got off work to meet them at my house and Anthony didn't show up or call. I finally called him at 5 and he said his trailer was getting fixed so he couldn't do it that day. I won't go into any more detail other than to say that the same type of thing happened 3 more times. Still made me pay thef price. lack of communication and poor project management was appalling. I would not recommend this place to anyone. Ever.

The response time to the water damage to my home was fast and the work was done with due diligence. Anthony was curtious and listened to each of my concerns and questions and gave thoughtful response or got back to me with an answere. I cant thank them enough for there help!!! I would recommemed them!!!

When my sump pump failed Flooding the entire lower level of my home I had no idea what to do. Anthony walked me through the process and let me know what to expect. He answered my questions, which I had a million of, and eased what is easily one of the most stressful times in my life