Best Custom Home in Minneapolis MN

We realized our water heater was leaking and Jake came out to replace our water heater the next day. He arrived within the half hour window as promised and was very professional! Jake even took the time to show me how the water heater worked and how to change the temperature settings. Would use Jake again! Highly recommended.

Great customer service!! Darren was very professional and helpful and had great advice. Would highly recommend.

Bonfe has been so professional and responsive. Nathan S. did a wonderful job explaining and showing us the test results and went over all the potential next steps. He was able to fix the parts that needed maintenance at the same visit as our tune up which was super convenient. He had great advice for future tune ups.

I called early in the AM and John showed up within the hour to help with a burst pipe. His work was timely, quality and done with a friendly smile. Would recommend him to anyone in the Minneapolis metro.

Tom did a great job from assessing the situation(s) in my home, going over what his findings meant and presented options for service. I felt knowledgable and never felt pressure. The work was thorough, quality, and efficiently completed. Very satisfied.

Dieter was wonderful! He was so kind to my mother who recently had a stroke. Our cats loved him too! On time, very professional, and a kind man. We will recommend him to friends and family for sure. Thank you!

Tony at Dean's home services was probably one of the most helpful people I've ever worked for. The way he let me know what was going on was so clear and concise. I would work with Tony and Dean's again in a heartbeat. I would recommend them wholeheartedly.

very prompt and professional

Priority was able to come in on pretty short notice to install shower valves, vanity sinks, toilets, dishwashers, gas ranges and water heaters at a Triplex property in Minneapolis. They were punctual, professional, friendly guys; and the pricing structure of their quote for the work was clearly laid out and fairly priced. They also had licensing for both plumbing and mechanical: so were able to do the install on the gas range which saved me some time in finding an additional contractor.

They did great work for me and I would reccomend them to others!

Most professional plumbers reasonably priced out there.

Our project was to lower the sewer lateral coming out out the house. Mark was easy to work and very knowledgeable. The team was quick, skilled, and did a great job restoring the yard after the work.

Kyle assisted us today with a clogged main sewer line. We were extremely concerned as it happened very quickly. Kyle was able to fix all of our issues and even cleaned our basement steps and entry from footprints afterwards - when I saw the cost I though he had forgotten to add something! I will never call any other company again. Extremely professional, upfront with costs, very clear explanations on what was going on and tips on how to mange going forward. I cannot give enough stars.

I have worked with countless contractors over the years, and this is the worst experience I have ever had. My husband and I called and scheduled a specific service, was quoted an amount of $438 and gave my credit card to pay for: main line maintenance cleaning and a camera inspection following it. I was acting as a realtor to sell my clients home, and my husband as their general contractor. We needed to determine that the line to the street didnt have a major blockage, since a scope of the line had been done in the home inspection and showed something blocking it. I explained all this on the phone. When they arrived they started a camera inspection - the wrong service right off the bat. The homeowner was there and explained they had to clear the line before scoping it as scope had already been done. They told the homeowner they had to do a hydro jet cleaning and told him he had to sign for work to continue. He openly told him he didnt know what that meant but said ok if it was the cleaning I had scheduled (I had agreed to cover the cost to get the sale to go through.) They never explained to him this was a completely different and extremely expensive service that was not needed to ensure there wasn't a blockage. Gopher sewer added on and performed this additional service that cost over $900 on top of the $438. I was not contacted to authorize or discuss any additional charges, and then they billed me for more than 3 times the amount I agreed to- for a total of $1358. I attempted to resolve this in an amicable way via text, phone call (was yelled at and hung up on by owner Pedro) and email. The tech then called me and was very nice and calm on the phone and said he'd work on a deeper discount. I never heard back from them after that. I kept attempting to contact their office with no reply. They then contacted an attorney to try collect their debt and are threatening me with a defamation lawsuit for posting negative reviews. Both the homeowner and I are very bothered by this behavior, and they are still demanding payment. It sounds like the owner has a history of aggressive and volatile behavior. I would not work with them, or get your work scope agreement in writing so they can't attempt to charge you extra.

We had a leak in our water heater and had Brett came out. He provided us with different options before we ended up settling on a new water heater. During the initial visit, he also noticed we had a leak in our meter horn of the main water line into our home. He advised me to contact the City of Plymouth to get a new meter horn. Brett then came out within the week to install our new water heater, installed the new water meter I picked up from the City of Plymouth, and tested our water all on the same visit! Brett was very professional, honestly answered my questions, and did quality work! Was very happy with the service received from Brett and Benjamin Franklin Plumbing!

Terrible