Description
Trusted Since 1918, we have been focused on providing the area's best home service experience. Every member of our team works hard, trains passionately and constantly look for ways to improve and get better every day. Together, we are 100% committed to providing unmatched comfort for our customers through the top-notch services we offer, the superior workmanship we take pride in and the professional results that our reputation has been built upon. We provide plumbing & HVAC services to Minneapolis, MN & the surrounding areas. Call today to learn more!
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, A C Issues, Ac Tune, Ac Tune Up, Air Conditioning Home, Air Conditioning Problems, Air Exchanger, Backflow Prevention, Boiler Installations, Central Air Conditioner, Central Air Unit, Drain Camera Inspection, Ductless Mini Split Ac, Efficient Upgrades, Emergency Plumbing, Furnace Installations, Furnace Tune Up, Gas Furnace, Heat Pump Installations, Heat Pump Repairs, Heater And Plumbing, Heating And Air Conditioning, Heating And Cooling, Heating Issues, Home Plumbing, Humidifiers Air Filtration, Indoor Air Pollution, New Boiler, New Furnace, New Home Comfort System Install Special, Oil Changes, Our Air Conditioning, Pipe Repairs, Plumbing Problems, Plumbing Repair Special, Plumbing Systems, Regular Maintenance, Repair All Makes And Models, Repair Work, Routine Plumbing Maintenance, Schedule Maintenance, Service Calls, Tank Water Heater Installation, Tank Water Heater Repair, Their Plumbing Services, Water Damage, Water Filtration System, Water Softeners And Water Filters, Whole House Humidifier, Whole House Water Filter, Whole-Home Humidifier, Whole‑House Water Filter, AC Maintenance, Boiler Installation, Boiler Repair, Central AC Installation, Central AC Repair, Drain Cleaning & Clearing, Duct Cleaning, Ductless AC Installation, Furnace Installation, Furnace Repair, Heat Pump Installation, Heat Pump Repair, Heating Maintenance, Pipe Leak Repair, Plumbing Installation, Plumbing Repair, Programmable Thermostats, Tankless Water Heater Repair & Installation, Water Heater Repair & Installation, Water Softener Installation, Cleaning, Installation, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,
Reviews
Shawn Schwartz
11 months ago
Have used MSP for all HVAC and water heater matters for at least 10 years. Their technicians are courteous, knowledgeable, and efficient.
Bo B did a great job. He was very friendly and told me exactly what he needed to do to repair things. Highly recommended!
Braeden showed up on time and was very knowledgable. He repaired my boiler in an hour when 3 other companies could not. I would highly recommend MSP to anyone! Thanks for the great service!
Vicki Angell
2 months ago
Nick was very informative very nice answerd any and all question's I had very professional. Also told me about their maintenance plan which I signed up for and I might add good looking , I would highly recommend him and their company.
Julia Gauthier
2 months ago
I said to my husband that I love being a customer of MSP. The last two times I called, I had issues repaired the same day. One was a clogged drain. The other was today with an AC unit not working. With the AC unit, we are on the maintenance plan, so no charge. WhaaaT?! Amazing. Could not be happier. Highly recommend
Repaired outside frost free faucet and explained several interesting elements about our situation. Extremely helpful
Explained everything and did not pressure us to make repairs that were not critical. Took time to “research” a plumbing issue for us and gave us options. Very friendly and professional. Cleaned up area when done. Very pleased with the work done.
Maintenance check up on 1yr. old new furnace. Thought I had filter issues. Ben went over the whole furnace. Recommended a filter & explained my very old duct work in detail, I'm very relieved. I've been a MSP customer for many yrs.
Lisa Borneman
8 months ago
MSP makes it easy to schedule an appointment. They communicate well on the day of the appointment. Jesse was very friendly and professional. He kept me updated about the work and repaired a broken condenser pump during the inspection appointment saving me having to make another appointment. Great company and employees!! Thanks Jesse!!
Charlie Witzke
2 months ago
Matt was professional and diagnosed the problem quickly. Definitely recommend
Jake was very professional and on time. He asked questions and explained our options. I recommend MSP to anyone looking for maintenance or repairs on your HVAC system. Thank you Jake!
Jacqueline Hanson
2 years ago
Peter Steffens was terrific! He was informative by providing a lot of detail into what he was doing and why he was doing it. He was very friendly and kind to my pups too! I highly recommend him for projects.
Donald Callies
9 months ago
I used a flyer that came in the mail and got a great price on having Nick from MSP check out our water heater. Nick was very friendly, and so was his helper, Jeff. The explained what they were going to do and completed the work quickly. Everything checked out OK. I will use MSP in the future. I'm already signed up for the furnace check up next week. Thanks Nick's and MSP.
Melanie Kiihn
3 months ago
Professional, clear explanations about what was done and how to turn on off equipment, how inspection would work. Good guy, felt confident I was being given treated as a valued client.
We live in a 120 year-old house. The service crew at MSP Plumbing and heating are always fast, friendly, knowledgeable—and great problem solvers!
Terry Russell
3 weeks ago
He took the time to explain the needed repairs. Very thorough.
Gordy Steinmetz
9 months ago
Braeden did a great job getting our boiler up an running. Was quick and talked us through the process from beginning to end.
Russ Higgins
4 months ago
Nick was outstanding. Discussed the issue and solutions. I liked the fact he could tackle it A2Z in the same visit. Thank you!
Joe was at our house within two hours and very professionally got our heat working!
I called MSP heating and plumbing at approximately 2pm on a Wednesday to come look at my water heater and by 5pm I had a new water heater installed and the old one hauled away! Amazing service by Dan W. Since I did not really shop around I’m not sure how cost compares to others but the service was excellent and headache free so for that I am thankful! Would definitely use again.
Lynette Schuldt
5 months ago
Nick flushed our water heater and checked toilets and faucets . He gave us good information on our system
Janice Smith
4 months ago
Walter came on time, got right to work, and let me know what he needed and when he was done. I signed up for MSP membership to give me a discount on heating and water heater maintenance and to remind me when it is time schedule yearly appointments. Today I am a satisfied customer.
Kevin is very knowledgeable and explained what he needed to do prior to beginning any work. He gave me best and worse case scenario estimates. I would highly recommend asking for him when calling MSP heating/ plumbing for a technician.
Clark Woodward
7 months ago
Nick did a great job. He walked me through all my options and then completed the repair very quickly.
Anita Hayward
4 weeks ago
He was doing a routine check, but found the water heater on it's last legs. So I had him replace it along with some new pipe work to bring it up to code.
Nick was very professional, friendly, and gave good explanations of what work he was doing and why. I have used MSP before and intend to keep using them.
Zachary Swenson
5 years ago
Such an amazing experience! Timely, friendly and so incredible to work with in our time of need. They helped us pick the right unit for our house and needs, along with helping ensure that our rebate was filed properly. The service tech that installed the system was very respectful to our home and was also willing to answer any questions that we had. With the amazing units they installed and the amazing install, we shouldn't need to use them again for a long time, but when I do, I am definitely going back to them. Highly recommended!
Peter was prompt and friendly with a can-do attitude!
Sigrid Hawkinson
a month ago
Awesome service provided and the technician was great. Definitely recommend MSP plumbing for all your need. Have been using them for more than 15 years. Responsive to my needs is the best.
Matt was knowledgeable and appeared to know his work. He was pleasant and appeared to have done a thorough and good job. Based on my experience, I would work with Matt, again.
Very competent. Willing to take time to answer questions. Pointed out areas in an aging system that needed to be watched, but no pressure to invest right now. I've worked with MSP for years. They do it right.
Chris did an excellent job of yearly HVAC maintenance, fan cleaning, capacitor replacement and installation of a new Pristine Air cleaning system. He was professional, knowledgeable and wonderful to work with. We will definitely call him again.
Emergency diverted!! Awesome service! Menora, the service technician, arrived on time and was able to fix the furnace in no time. He was very informative about the system and how they work. Also installed our ecobee 3 smart thermostat with ease. Great job, customer for life.
Always professional, everything explained in easy terms, very quick to respond to problems.
Tyrone was excellent! Explained things carefully and kindly ran over old instructions I’d forgotten about (plug in that furnace filter box!)
Frank Hennessy
9 months ago
Thomas did a wonderful job. He made sure we understood what was going on. We were amazed that we were able to get a new toilet installed the same day! Thank YOu
Darren Tobolt
10 months ago
My MSP service tech was ontime and very professional. He gave me a run through of the issues that may be affecting performance of my systems and the options for repair. I highly recommened.
Christy Lins
4 months ago
Peter Installed a sump pump backup battery and replaced/ installed new water softener. Did a great job, very professional and efficient.
Mark W. Zangara
a year ago
Nick provided my wife and me with information and benefits from our perspective mini-split AC and heating unit. He wanted to know our expectations and discussed the means to exceed them. We appreciate Nick's experience, professionalism, and candor.
Nick was great- responsive, quality workmanship and very knowledgeable. We have used this company multiple times and have always been satisfied.
I had to call them on Sat Christmas Eve morning as my boiler stopped working. He was there within a couple hours without an extra crazy holiday/weekend charge. Thank you!
Scheduled a water heater inspection. I got that and a detailed inspection of my plumbing, identifying issues for me to keep an eye on. Great service.
Margaret Broz
7 years ago
I called MSP Plumbing, Heating and Air after another HVAC company did not respond to my request for a furnace and AC tune up. I was extremely pleased with their responsiveness and ability to schedule an appointment after normal working hours.Thomas E was excellent, very knowledgeable and showed a strong dedication to his work. He made sure to explain things along the way, and made sure I visually saw what he was talking about and understood how the issues affect performance and cost. He took the time to answer all of my questions, and did so cheerfully (which helped put me at ease - as a new homeowner I have enough things to worry about!).
Elliott Sieling came to my house for A/C heating checkup. He is very friendly, professional, and explain everything very clearly and in detail. He is always willing to spend time in answering questions and providing additional information. For example, he took time to call his manager to check additional discount / credits for me.
I had a energy efficient water heater installed that was supposed to be a smaller 38 gallon tank that was going to heat the water faster, it needed a whole separate outlet in order to install so i payed extra 500 to install an outlet next to the water heater after a a year it went out. Then for the warranty they said they dont make them anymore and that they'll replace it with a conventional 80 gallon tank which was significantly cheaper than my original expensive tank. They didn't cover the difference.
Always professional and prompt. Highly recommend MSP Plumbing services. Sign up for their monthly plan well worth it.
Louann Denniss
3 months ago
I had water damage in an upstairs bathroom due to an ice dam. Another contractor had come out to inspect. They used a device to detect the amount of moisture in walls . In the upstairs the moisture level was such that they were going to first try high power fans and heat to dry out. However, I also noticed ceiling damage in my office which is below the upstairs bathroom. The moisture level on the ceiling was so high they felt the need to cut open a section of my ceiling. Turns out there was a water pipe which was apparently the source of the damage. They referred me to MSP Plumbing. MSP detected the source, put in a new pipe, cleaned up and was gone in 2 1/2 hours.
On time, professional and easy to work with. Overall a great experience.
Eileen McCormack
4 months ago
This service was to give the system a check. Service person was very professional and friendly. I was happy with the furnace that was installed a little over a year ago, so had no issues.I have had MSPP for the installation and other work and am always very happy with the people who do the work.
Matt did a great job troubling a problem with my boiler, fixed it and explained how it works. I felt totally reassured.
Elliot did a great job. Was punctual, professional and knowledgeable. Feel great about the visit.
KELLY ANDERSON
a month ago
It has been quite the process with our AC - but MSP has been helpful and persistent with figuring out the issue. In the end, they were able to resolve the issue with very minimum cost!
A new client for MSP. Everyone has been very knowledgeable and professional.
Mitchell Trevethan
2 years ago
Dan W. did a great job installing a new sink, faucet, and garbage disposal for me. He was on time, very professional, and did a great job in a timely manner. Would love to have him do future work for me.
Tyrone was professional, friendly and showed up on time. Just a check up on my furnace but he took the time to explain what he was doing and to answer questions.
Betsy Husting
3 years ago
Everyone I dealt with was fantastic. Nick presented us with all the options for a new boiler without pushing one over another. We ended up getting a great system. Josh and the team that came to install the system - and the team that did abatement - were all great. Prompt, very friendly, happy in their work. Josh said that MSP takes care of them so they’re happy to take care of us and want to do a good job. And we’re very happy with the system and with follow-up. Highly recommended.
I called MSPPlumbing to come check on my water softner. They replaced it, made sure it was working properly, checked on my kitchen faucet, replaced the broken part.I have nothing but appreciation for the service they provided. I would recommend them to any home owner out there
From the phone calls to the home visits, everyone is outstanding and helpful. The technicians come out swiftly and on a timely manner. The knowledge and skills these guys have put my mind at ease. Your tech Zach is super! Honest, great customer service skills, and truly an asset to your company. I've worked with other companies before, and yours is by far better and well rounded. Never had a bad experience before. I feel good about saying the work was done by MSP PHA.
MSP came out to flush our water heater and do a plumbing inspection. After finding things that needed attention the technician put together a variety of options and cost estimates. We decided on one of them and the work was done at this time. Work was done in completely satisfactory manner.
Our 17 year old furnace got red-tagged during an annual inspection. Nick and Drew worked hard to design the optimal system for our home without over selling us. Installers showed up exactly at the scheduled time and did a very thorough install. Left the place clean and tidy. Great product, great service and good pricing.
Ben was very informative and thorough for our AC tune up. We received a phone call 30 minutes prior to his arrival. He gave us pointers and tips on how to maintain our unit. Definitely will be using MSP Heating & Cooling again. Thanks!
Camille Benoit
a week ago
This company has very good techs who know what they are doing. Very helpful and friendly. I’m a satisfied customer.
Kathleen Daly
8 months ago
I was so impressed with MSP Plumbing, Heating & Air! They responded to me right away and their technician, Thomas, was wonderful! He was professional and thorough and replaced our toilet in no time. I will definitely use MSP again!
First time customer,was very satisfied with the work.
Dan did great work. He was very professional. He explained what needed to be done to repair the leak in the the drain. Repair done in a timely manner.
Would call them again
Tyrone did a great job with my AC inspection! He was very knowledgeable, friendly, and professional. He explained all the steps he was taking and was happy to answer any questions I had. At the end of the inspection, he sat down with me and went over each aspect of the inspection. Highly recommend!
Ben Anderson was fantastic! Walked me through everything and made it look easy!
Matt was very informative and made certain I understood all work to be done along with what will probably need attention in the future.
The tech Joe was great to work with! He was honest, helpful and explained things so that I could understand. The 3 guys that came to install my new furnace were pleasant to work with. What I loved the best about these 4 guys is they all had my best interest in mind! Highly recommend MSP!
Corrin Anderson
2 months ago
Matt Beecher was incredibly kind, polite, professional, and informative. Give that man a raise.
Shira Rosenberg
a year ago
MSP installed a ductless split in our large old house, and they did a *fantastic* job. MSP came up with more creative solutions than the other companies we spoke with. The installation was flawless - they were on time, professional, neat/tidy, and were so considerate when our toddler wanted to watch them work. Our system works beautifully. This was an expensive job but it was the best money we ever spent on our house. I recommend MSP without reservation.
Charles Farah
9 months ago
The plumber that worked on my water heater did a great job. They worked with me on a repair that was just past the warranty, and I appreciated that. They also came to fix a leak and did it for free. I'll use MSP again.
Office staff and Management very friendly and helpful, technician was terribly unprofessional and difficult and pricing is extortionate! Will never use services again. I scheduled a special a/c tune-up of $49 advertised in a mailer. On the visit the capacitor was found to not be working and was told the tune-up could not be completed without replacing it. For a part that was stocked on the truck I was quoted $299 to install it. That seemed a little expensive so I declined the repair and was told since the tune up couldn't be completed I would have to pay the normal service call charge of $88. Nowhere on the advertised mailer or when I called to set up appointment was there a disclosure that if the system wasn't working or repairs were necessary the tune-up couldn't be completed and I would be required to pay $88 for a service visit. After declining the repair service I went to my local supply store and found the replacement part for $15. I decided to purchase that and replace it myself which took about 10 mins as a non-professional. I called back to speak to a manager about why the charge was $299 and was told that it factored in overhead costs of insurance, offices, trucks etc. I was told that they would send out a technician to complete the tune-up no that the system was working free of charge as a one-time courtesy. On the second visit the same technician from a week prior arrived at my property and said he was here to install new capacitor and Hard Start Kit for $600 which is what he had perviously suggested on the first visit, but I had already declined, and talked about with the manager why. He then refused to do the a/c tune up stating it wasn't right to him and company and drove off extremely unprofessionally.
Mark Norlander
11 months ago
Crazy high price. I needed a water heater installation and was quoted $1428.00!! I said no thanks and called Artistic Plumbing. They came out that same afternoon and did the install. Total cost $518.22.
Peter Steffen The Plumber Tech from MSP was an Excellent Service Technician! He went out of his way to help me solve my plumbing issues. A great guy and pleasant person to speak with, and who was good at explaining things I needed to know.
Elizabeth Luttio
a month ago
Answered all our questions and did a great job
Kevin was a great communicator. He took the time to make suggestions to improve the quality of our plumbing system and did a neat and clean job with repairs made. Great job!
Anthony Varela
2 years ago
Our water heater had a major leak and needed to be replaced. They came out to our home within an hour or two after we called them and ordered a new water heater. It didn’t take long to install and later that day we had a new water heater up and running. We are very satisfied with their responsiveness and service.
willie mellen
2 years ago
Billy was great. He did a great job repairing our AC in the summer, so it was nice to see him again. He went over the testing/service of our furnace, explaining what he did to get the test results. Appreciate his professional manner.
Matt Beecher was a great experience, he was professional and kind, knowledgeable and saved me money. I would give him 5 out of 5 stars. Will definitely use him again if I need more work done
Lauren Hupperts
11 months ago
Dan was great - super friendly and efficient, explained everything that he was going to do and how long it would take, made fun of our old house plumbing problems with me, overall a great short notice visit to get us back up and running. Very happy with the quick service we received - I’d definitely call MSP again.
The technician Drew is professional and informative. This company is genuine. Not like the scam company like Service Today..
Job was done quickly and efficiently. We had to run a new thermostat wire and connect to the existing. Also my boiler system had to be re-filled and bled - the cast irons due to a cracked radiator needing to be replaced
Kendra Pardue
9 months ago
Elliot was extremely professional and did a great job explaining what was happening with my furnace in terms that I could understand-
Lawrence Jones
7 months ago
Tom from MSP did an amazing job installing my new water heater. He is very professional and his knowledge impeccable!! I know this because I did my research before he arrived. He's got good vibes. I recommend MSP and hopefully you get Tom. I will be back to have my furnace replaced soon because its on its last leg as well. Thank you Tom & MSP!
William Mayson
8 months ago
Fast service. Called late in the afternoon and they had a technician out before noon the next day. For that we’re extremely grateful, dealing with a furnace issue in mid-December!The technician, Mitch, was knowledgeable, professional, and very friendly. He made sure that we knew what was happening and what to expect.I should mention that this call was covered by warranty (MSP installed this furnace several years ago), so we only had to pay for the service call!We’re glad we had MSP install our furnace and AC and recommend them highly.
Breaden was fantastic. Timely, professional and on top of the heating game. He did full inspection, made several suggestions for me to consider and work efficiently. He was able to solve an issue that another company couldn’t. His training and industry knowledge are top shelf!
The whole experience from beginning to end was fantastic. Setting up the appointment was quick and easy. I was provided a courtesy call that the tech was on his way and when Mitch got here he was great! He explained everything he was doing and he was able to diagnose and fix the problem very quickly. I would highly recommend Minneapolis Saint Paul Plumbing Heating and Air to anyone.
Amy Rosenberg
5 months ago
Tom was fast and professional and got the job done. Can't ask for more! Absolutely recommend.
Abbey Kohlnhofer
8 months ago
Tony was super nice and professional. Excellent customer service! He was thorough with his inspection and genuine with his recommendations.
Charlie Sawyer
7 months ago
MSP is great. We had to replace the boilers and hot water heaters in our building during the winter. Nick Bender explained all the different options we could go with. Josh Beecher and the rest of the install team got a huge job done in one day. We had a smallIssue recently but MSP was very responsive. Jesse Ingalls came out and fixed it quickly and was courteous and helpful.
Janise SenGupta
a day ago
Matt was very professional and pleasant. He answered questions didn’t seem rushed or as though he was being bothered. We were happy with service and would use them again and recommend them to others.
Richard Frase
a month ago
Tom's basement plumbing repair was fine but I had a major problem with the drain cleaning service he (or actually, probably your company) set me up with (One Hour Rooter). The very heavy power flush equipment their tech hauled in and out of my house left several noticeable gouges in the concrete front steps and in the wooden front door threshold. As I've told them, they need to either use different equipment or better train their techs on how to haul it in and out.
MSP is great to work with. The techs do a great job of explaining everything clearly and not pressuring you in a way that makes you feel like they are just trying to sell you something you don’t need. The monthly Total Comfort Club is SO worth the money. They proactively remind me when the next maintenance is due and their scheduling process is super easy and can even be done via text. Every homeowner needs this service. It pays for itself very quickly.
I got a technician to my house within 2hrs of calling for a AC repair. He located the problem right away and had parts with him. Thanks for the fast repair Mitch.
Bridget Allan Ales
4 months ago
Trouble shooting persistent water system volume issues. Mr. Kevin Welter is a treasure trove of information.
I recently had MSP Plumbing Heating Air install a whole house water filter because my wife opened her water bottle filled with water from our kitchen faucet and it wreaked like chlorine. The day before the appointment, the company called and confirmed that the scheduled time - 8:00 am - still worked for us. The company rep was very friendly and courteous. Jeremy arrived promptly at 8am as scheduled. I showed him my utility room where we discussed the strategy for optimizing the benefits of the filter. He also explained in detail to me, and then again to my wife, the various water sources in our house - bathrooms, kitchen, and laundry - and whether those sources were hooked up to hard or soft water, and provided an analysis of both. He was very knowledgeable, and provided the information necessary for us to make an informed decision. Since he was here, I also asked him to take a look at my plumbing systems just to double-check that everything was set-up correctly (we didn't build the house). After a few minutes Jeremy came upstairs and told me my humidifier and boiler were hooked up in a way that is not recommended and reduces the life of the products. I asked if he could fix it, and he said he would be able to very easily since he had to plumb the filter in. A while later he came up and said it was installed and everything had been take care of. He brought me to the utility room and explained what he had done and provided a detailed explanation of how the water filter works to ensure that I was comfortable with everything. He also gave me his business card and told me to call him if I had any questions.I would highly recommend MSP Plumbing Heating Air and will be using them for any future Plumbing and Heating needs. Thank you!
Cynthia Bond
5 months ago
He was on time and very helpful. Thanks for the great service!
Tom was extremely knowledgeable and personable. He took time to explain things and answered all of my questions. I highly recommend this gentleman for any of your heating and plumbing needs. Excellent service all around!Randy KPosted by Darius, Randy’s son since my dad's account's not working
Tim came to check out an issue with our furnace and did a great job. I appreciated that he was super knowledgable and a great communicator and really educated me. The company also has been quick to answer the phone every time I've called and easy and pleasant to work with and get things scheduled!
Nick.Z was amazing I cannot thank him enough for helping deal with PVC pipe from the wall bursting at the water shut off valve to the toilet! What a nightmare! He came quickly and resolved a very awful setup and created a metal fitting to prevent recurrence. Also, gave me an amazing pointer to fix my fridge water/ice, and it worked! Huge THANK YOU and I hope you get a bonus from this! :)
Easy to schedule, and service visits for furnace tune up and water heater check was great. Matt and Nick were personable, knowledgeable, and efficient. On the respective appointments, each walked through results clearly and thoroughly answered my questions. Highly recommended.
Jill Johnson
10 months ago
They were great. Checked everything possible and reviewed everything before they left. Tech was super polite and clearly qualified and knowledgeable.
Robert A. Binder
2 years ago
I was very fortunate to have Bo to service my water heater in the morning today. He came on time and immediately started his work. He worked very professionally, quickly connecting and disconnecting equipment, and gave accurate time-frame. He left a very good impression about the quality of his work, and also gave very good advices how to take good care of plumbing systems. I will invite only him when call for plumbing service next time.
Kevin did a fantastic job! I needed a new shut off valve installed and supply line redirected. His work was impeccable.
Wendy Fredrickson
7 years ago
Woke up to find that we had a water heater leaking all over. Sent in an email to the Company requesting someone contact me. Got a call almost immediately after sending in request. Jeremy P. showed up in the window of time they gave me. He was very courteous and respectful of my house (wearing boot covers upon entering). He took time to explain what had happened and offered several different options. Work was done in a few hours and he left the area very clean. I would not hesitate to recommend him to others. Thank you Jeremy for helping us out!
galen thompson
7 months ago
Within three hours of my call MSP Plumbing and Heating had Drew Freeman at my door. Very impressive as this was a Monday morning. Drew is very friendly, courteous and knowledgeable. He gave me several options for the repair of the furnace and gave me valuable insight concerning the overall condition of the furnace and what avenues to consider concerning future furnace care. I did not feel any coercion or pressure to do any particular thing, he just gave me the facts and let me decide. I would definitely recommend and do business with MSP in the future.
Randy Raul-Walters
a year ago
Excellent—Thomas and his assistant Jeff are personable, Extremely knowledgeable and explain things very well. Both are sensitive to and aware of Covid Requirements. We were extremely pleased with their work!
They were professional and helped teach me about maintenance. Very friendly ,on time, fixed the issue fast. Decided to get the maintenance plan for all my heating and cooling needs . Thank you Tim and msp!
I had a mixed experience with a plumbing service. In total, I got the work done at a great price. However, getting there was more of hassle than it should have been.* Late the first day, then discounted my diagnosis, leaving without doing any work* Came back out, waiving the second visit fee of course, after my diagnosis was confirmed* When making the final payment, they weren't going to fully honor their coupon because it brought the price too low.So again, in the end the work done at a great price. However, I'd still try another company in the area for my next job, as my time is worth something, too.
Josh at MSP did a great job with installation. He was very friendly and professional and answered all of our questions. Highly recommend!
Bo was absolutely incredible. He was friendly ans knowledgeable. Service was very timely also. We needed our water heater replaced quickly and Minneapolis-St.Paul plumbing (MSP) was able to come the next morning. Thank you!
Peter Rhoades
4 months ago
Nick Harrington was fantastic - thoughtful, kind and professional. Thank you for the help! I've had him over now several times for different repairs. This last was for a crumbling main drain pipe and he was like a magician. Thanks again!
Pete Ramstad
2 months ago
The problem was not obvious and something the tech had not seen before, but he did the diagnosis needed, and picked up the parts that afternoon and got it running well again!!
Taylor Dahlin
9 months ago
This business thinks its employees are above following traffic laws as this van is blocking an entire bike lane by parking in a spot too small and forcing cyclists into vehicular traffic. Taken 10/29 @ 12:31pm. Do not choose a business that lets its employees get away with this behavior endangering people.
Joe Koch did an excellent job and was very thorough. He has a very amicable personality and represents MSP very well!
mitch thorpe
2 months ago
MSP did a great job with my Daikin Ductless install! Kind, courteous crew!
Evan Vander Hoeven
11 months ago
The service guy, Jason, was very polite while doing a maintenance check on my water heater. He took one look at my heater and warned me about a recalled part, clearly knew what he was doing. Was not intrusive at all as I work from home.
terrence cassidy
11 months ago
Great professional guy that showed up. His initial thought was correct. And as luck would have it , it was the lesser of the two possible repair problems. All the people I dealt with at this company were awesome. Great customer service. Call this company first is my opinion...
Charlee Moriarty
11 months ago
Bo came to do a water heater check and advised us on getting a new one. He explained everything thoroughly and did a great job. Normally you would say it's just a water heater, but the new one really did make a difference. Plus, he answered some other questions that I had and his advice turned out to be extremely helpful and much appreciated.
Tony was knowledgeable , professional and checked my AC unit through and through. When completed, he explained to me what he did and found all was good. I did purchase the annual check of furnace, AC and water heater. Also a year supply of furnace filters.Thank you Tony!Linda
Michael Thompson
5 months ago
Heating system was not operating properly,MSP sent one of their repair personal to fixed the problem, took less than an hour before Joe had it up and running perfect again. Thanks Joe, and MSP plumbing and heating. Great job.
Tom R always does a very professional and caring job.
On my last job, Nick was very good, ethical and took care of business!
Dave Kelley
10 months ago
On time, professional, and knowledgeable. Perfect experience and Tony was a joy to work with. Definitely will use again.
We have a MSP installed Lennox 98% furnace that began to get noisy.Walter G came out and did an excellent job of checking it out, sourced a new replacement electric motor , and finished the job same day.Great work Walter!And.Xavier on a follow up rare thermostat problem, got the annoying problem fixed.Great work
Bo was great. The plumbing in my brand new built house has so far required 3 plumbing repairs in 30 months. Hmmm. So glad I have MSP. Best I have ever worked with in my home
Nikita Godette
2 months ago
The service tech, Elliott was professional, courteous and patient with all our questions. He was very knowledgeable and even stopped back again for a minute to share a bit of additional info. Great first time experience!
Nicholas Stewart
a year ago
I was out of town and had a heating emergency. I didn't know if it was my furnace or thermostat, but my heat wasn't working properly and my house had cooled off dramatically. I called MSP and first off they were VERY kind and helpful to someone who was very concerned and emotional about the problem. They helped me be calm and didn't mind that I was stressed out. Very comforting. Secondly they were able to get a tech to my house within two hours during a MN winter right before the new year, exceptional! And thirdly the technician Matt went above and beyond to help me and fix the problem. He was able to do it quickly and at a minimum cost. His service was exemplary. I can't say that enough. All and all, I can't recommend MSP more. I hope not to haveany issues again lol, but if I do I will 100% go back to them. Life long customer now👍
Matt Cunningham
a year ago
MSP got us right in and Jake had our problems solved within hours. Great communication and responsiveness. Thanks.
Got a quote to change the washers on my sink and tub. $1,000 was the quote.Seriously?The quoting process feels like a scam.Update: I called and and I was explained that they only offer fixed pricing, with reasons such as they might need to pull a permit for the job. So, $1000 price stands. Not sure why they had me call.
Bo from MSP was a fantastic professional who was kind, patient, and thorough. He helped us solve a nagging issue to our toilet and provided a solution that exceeded our needs. He’s a great ambassador to MSP Plumbing and Heating and I wouldn’t hesitate to call on him and the company to further support our home.
Rachel Diers
8 months ago
Jesse did a wonderful job! He made sure everything was up and running before leaving. He took the time to explain what he was doing and showed me up hat to look for in the future. Thankful for this quick service in -10 temperatures!
Kathryn Miller
4 months ago
Xavier was my tech for my systems tuneup. He was prompt, polite, knowledgeable and a hard worker. He made a couple of recommendations which I will consider. MSP technicians definitely know their craft!
Todd Wakefield
4 months ago
I’ve used MSP on several occasions and all the folks there are outstanding, from the phone receptionist to the individuals coming to our house. I have nothing but great things to say. They do good work, at a fair price, and are honest in their opinions on what should be done.
It was quick and easy to arrange an appointment---I submitted a request online that was quickly followed up on and confirmed via phone. On the day-of, I received a reminder text and phone call to notify me when their employee was ~30 min away. The text also included the name and photo of the employee who would be assisting me. Sam helped me out with fixing a valve problem on my sink, and was friendly, professional, and efficient. He was up-front about the cost and was transparent with my options. Very happy with the service overall!
Mitch was a wonderful technician and very personable. We had a chance to chat for a few minutes and I would have him back as a tech anytime.
Matthew Sauer
2 years ago
We had a great experience with MSP. We had them do some plumbing work in our upstairs bathroom and they did a fantastic job. Dan walked us through everything before getting started and all the work was completed to our satisfaction. We would definitely recommend them to others.
Very impressed with Drew and MSP. Our furnace stopped working suddenly in the evening and we needed it fix ASAP. Drew was able to come out as soon as he was able. He was friendly, efficient, and honest — he also was able to identify and fix the issue right away. He was also tremendously helpful explaining what had happened and was honest about diagnosing the problem and potential future problems. We have used MSP in the past because they have always had wonderful workers who are respectful and knowledgeable. Drew himself was fantastic! Highly recommend MSP and Drew for the great service and better results.
Our water heater started leaking yesterday afternoon, and I called a few places to find a technician to come take a look. MSP had an appointment scheduled for this morning within minutes of my call. Our technician was amazing--he walked us through everything, explained some of the overly-complicated St. Paul permitting requirements, and helped us schedule an HVAC tech to address some issues with our boiler. Fast, clean, great work. We will be using this company again!
Joyce Counihan
a year ago
I would recommend this company and Tom. They worked with me getting someone out here. My water heater was leaking so I could not have gone without a replacement for long and I did not have to wait! Tom was so amazing.
Thomas B. Myers
7 months ago
Had a great repair experience by Nick fixing and removing an old valve from our gas line. He was helpful and friendly and quick, highly recommended!
MSP was here today to check my ERV air exchanger. Apparently the city required some data from it. Like all my previous experiences with MSP, the service was first class.2 Years ago MSP replaced my furnace and air conditioner with a Mitsubishi Heat Pump. It was a pretty big project and again everything was absolutely first class. When I had questions in the planing for it, they responded very, very quickly. It required considerable electrical upgrade and the electrician company they use was equally good.I'd highly recommend them to anyone needed their services
Markell Jurek
2 months ago
Xavier was prompt, friendly and thorough with the A/C tune up. I appreciated his explanations throughout the visit.
Tom Miller did a great job . He was fast , professional, and his craftsmanship was excellent .
The Sagstetters
a month ago
Update 7/10/2023: After MSP came out to fix our AC unit we found that the unit used a refrigerant no longer used and was 25 years old and, once needing a recharge, would be no longer usable.MSP gave us great options to maximize rebates and get the best unit for our home and budget. Andy was out to do the install with another technician and an electrician. They were friendly, courteous and capable. They did a great job, let us know what was done, answered all our questions and gave us yet another all around great experience.We for sure will be using MSP again, especially in a few years when we are ready to do the furnace as well.Extra special shout out to Andy, beyond being just a great guy there was some miscommunication where the rep I spoke with on the phone confirmed we could pay by check or card but Andy's notes said check. Not having one as we were expecting to pay by card, Andy was able to make the call to process the card transaction for us based on our conversation with Jeff.We cannot recommend MSP enough and will certainly be singing their praises to everyone we can!-------------------------------------------------------------------------------------------------------Original Review: MSP has been there for us when desperately needed, once when our furnace stored working in the middle of January and again now when our AC suddenly stopped. They got out quickly, identified the issue, answered all our questions and gave us great options for how to proceed.Joe Koch, the technician who came out, was very friendly, personable and polite. You can really tell he's interested in helping to get the problem fixed with the best option for your needs and budget.We would definitely recommend MSP for you plumbing or HVAC needs!
I was initially pleased with the scheduling process and the technician. They had notified us we have a leak and refilled our refrigerant. Our cooling capacity was noticeably better for only a few days, but then got significantly worse. I then found our AC unit is under warranty from being installed with another company. I had a technician from that company come over to take a look at it a month later. He notified us that the refrigerant caps were not put back on, and they had been sitting on the ledge next to our unit. He notified us this had quickened the leaking of our refrigerant and we would need to have it filled again. We paid over $500 to have our refrigerant filled initially and then ended up having to pay more only a month later to have it filled again. I called MSP the same day, hoping to mainly inform them this happened and possibly receive some money back as well. The woman I had spoke with said she would notify the dispatch team and someone would call me the next day. That was on Thursday and it is now Monday night. I had at the very least hoped for an explanation or apology and I’m disappointed that did not happen.
So glad we selected MSP for service! Our technician/plumber (Bo) was very friendly, professional and offered a couple of repair and pricing options to us. Once the work was finished he actually showed us the damaged/rusted pipe and explained why the leak had happened. Additionally he checked some other areas and made repair recommendations that we need to consider in the future. Highly recommend.
Kay Williamson
5 months ago
The bathroom sink started leaking badly and was fixed in about 1/2 hour. The cause was also efficiently determined and options were discussed. Kevin Welter was very efficient and professional!
Bethany & Marshall Lagani
a year ago
Thomas was prompt, friendly, knowledgeable, and efficient. He worked very quickly and answered all my questions. I will happily work with him again.
MSP Plumbing repaired the faulty plumbing that was installed a different plumbing service. Thomas diagnosed an cleaned up the crossword puzzle that was left by the previous plumbing service. I am very happy with how efficient the process was for the installation of my new water softener system.
This is an updated review base on my dealing with Minneapolis St Paul plumbing.I pay a monthly maintenance fee which get me a furnace,water heater and air conditioner check/tune up a couple of times during the year as well a discount on any work they may be performed.But the problem is when you make an appointment, way in advance and I have to take time away from work and they cancel the appointment with short notice, or the technician show up late way pass their appointment window. this is not the first time I'm dealing with this issue.When you call to complain is like to listen to a broken record we are sorry... customer service in non existence I'm still waiting to talk to a Supervisor, I just call again at 1:57 PM to speak to one but according to the person that answers the phone 1:57 PM is the end of their day??. I left another message will see what happens. I'm disappointed and frustrated.Once you get an actual technician at your house my dealing with them have been very good so far, I hope the company take notice and improve on the customer service. I will post a new updated review once I speak to a supervisor.5/30/19 Update, The Supervisor called me, he listen to my issue he was very emphatic and told me that yesterday he spoke to the staff and crew about this scheduling situation and customer service. He said improvement will be made, he, offered me a discount on a future repair which I do appreciate, he also gave me his phone number to reach him directlyMJ
6/20/22 I called MSP as my furnace/AC/thermostat all just stopped working and it was 89 degrees in my house. Ben took my call and he and another dispatcher were able to find someone (Jake) who was willing to come out after hours. Jake was polite, friendly and knowledgeable, was able to diagnose the problem, grab the part and got my AC working again. He was awesome and I will continue to call MSP for future needs!2017 - We called MSP today because our air conditioner wasn't working right. Kenny answered my call and was very pleasant to talk with, and he was prompt about scheduling our appointment. The technician Mitch arrived within the agreed time frame. He was friendly and polite (even though I'm sure he had already been working all day). I was so happy that he was able to diagnose the problem and get our system working again. Kenny and Mitch saved the day for us! Now I wont have to spend another night with awful sleep in a hot house. I will be recommending this company to our family and friends.4/19/16 Clint came out today to install our new furnace, he was friendly, knowledgeable and efficient. He made sure we understood how everything worked and answered all of my questions. 5 stars for sure!!
My experience with Jeremy P. was completely positive. He arrived very quickly, gave me a professional evaluation of my plumbing problem, and offered multiple solutions based on my needs and my budget.He made fixing my plumbing leak look ridiculously easy (believe me, it wasn't), and was one of the most pleasant and polite service providers I have ever met.I would not hesitate to recommend Jeremy and Minneapolis St. Paul Plumbing, Heating, and Air to anyone who needs professional service quickly and economically. Thanks again Jeremy!
Joe was dispatched quickly (on a cold December) Saturday and diagnosed our non-functional furnace. Needed a new one -he explained exactly why: no sales pitch, showed me and took pics. They took care of me with space heaters until Monday when the new furnace was installed, warm by 4pm. Thanks Joe, Max and crew.
I have had a few good experiences with this company in the past for normally scheduled work. I recently had a water heater fail and called for emergency service. Next day was the earliest they could come so we stayed elsewhere that night. next morning I stayed home from work for the appointment. No show. No call. No anything.Ben Franklin Plumbing did a very good job installing my new water heater the morning after. If you are looking for emergency service have a backup plan....
Kathy Weier
10 months ago
Called out MSP for a strange smell from my hot water to have them look at my hot water heater. Bo arrived and reviewed the system which was close to 10 years old to confirm if it was the culprit. Once fixed we’re determined went through details to fix it as well as possible upgrades -ultimately decided to replace due to age and life expectancy. Got everything updated confirmed all faucets were running well once water was back on and cleaned up. Very pleased with his work and knowledge.
My basement flooded over the weekend from an old water heater. I called MSP this morning, and within a few hours, I had a brand new water heater. Nick was professional, puntual, and didn’t pressure me into buying anything. I feel at ease knowing I won’t have any more flooding!
Stephanie Chen
a year ago
Braeden was very knowledgeable regarding our 70 year old boiler system. As transplants from Phoenix, we had no clue how to turn on or maintain our water boiler. Braden was helpful in getting us set for the cold weather and happy to share his expertise with us.
Thank you for sending Jefferson to do our installation of a new furnace and ac. He was so helpful and very patient with all our questions. He answered every question without making it feel like an imposition and if he didn’t know he called and found the answer. MSP is fortunate to have him on their staff.
Mark Kaesemacher
a month ago
Thomas R. came in today to service our water heater. He identified fluctuating temperatures due to a faulty mixing valve. Finished service replacing valve system to restore proper temperatures. Grat job Thomas!
Joe was on time, very friendly, quickly diagnosed my problem, and gave me valuable tips for maintenance.
jessica dodge
8 months ago
2 yr old HE boiler repair - just waiting to see if the fix really fixed it. If it did, and we have heat in all of our house, then totally happy w/MSP & tech
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William Ollig
3 months ago
Water heater flush . Great guy, quick and very knowledgeable.
Abdirahman Yusuf
2 weeks ago
Very professional. I do appreciate their level of communication and genuineness.
Over 2 weeks ago I had MSP Plumbing come to our house for a leaky sink faucet. I was out of town for work so my mother came to the house to let the Plummer in. Sink and bath tub drain repair went off without problems. While putting things back together things went sideways and the master water line was turned back on and a substantial amount of water leaked under our kitchen sink through and below the cabinets and across the kitchen floor. Water main is in our basement and both water lines under the sink were freely flowing for whatever amount of time between being turned on, discovered/warned and turned off. I came home late that evening to box fans and open cabinets. By the next morning the floor was squishy and I had water in my basement. When I called customer service to tell them what had happened they seemed disinterested, and offered no direct assistance or follow up. I had a company come to inspect the floor and cabinets. They immediately recommended commercial fans and dehumidifiers. During inspection they were able to advise me that the water likely leaked under the cabinets and below the flooring and had run below or on the subfloor. This eventually made its way through some screw holes and dripped through the ceiling to the finished basement. When I called MSP a second time, but this time with specific damage to share, they wanted to send “their company on retainer”. I explained we had a different company handling the problem at this point. I was given the Plummer managers info “Morgan”. Two weeks later I still have commercial dehumidifiers and fans running in my house 24/7. I have not heard from the technician, or Morgan the plumbing manager since the day after any of it happened. I have called several times, left messages and heard nothing from anyone. The mitigation company reached out, my Insurance agent has reached out, and nobody has responded in any way. I can only imagine at this point they intend to abandon the problem and leave me to figure it out or take legal action. What likely started as an honest mistake has turned into negligence in the highest magnitude. I could not be more disappointed in the lack of follow up, professionalism, and respect for my home and my family. I was billed, and paid before I even came home to this mess. There was no mention of the accident as I gave my credit card info over the phone. I do not take lightly the seriousness of a bad review and had withheld commenting as I assumed some kind of mediation or effort to help the situation would be made. If you choose to do business with a company that handles its mistakes like this: be forewarned. I wish I had been.
Howard Siegel
5 months ago
Tech was helpful but the part was offered at $400 for an igniter that cost $44 in town and $24 online. It took me 10 minutes to replace myself.
Patrick K Riley
a year ago
March 19, 2021. Scheduled today's service for Furnace/AC/Water heater. The 3 together were advertised at $66...a very good deal...but we've been on their Preferred Customer plan for years, which would cover ALL 3 at NO COST.The water heater, however, did require some replacement parts...not altogether unexpected. Bo displayed the worn pieces, discussed repair vs. replacing the whole heater, tested our city water.With today's service, we can expect good, extended use from the heater. Very content with today's work.(Previous review from years ago.)MSP Plumbing has served us well over the few years we have been enrolled in their preferred customer program.Prompt, efficient, honest in their appraisals.However, despite the discount that comes with membership, I feel their prices are quite high. Once given an estimate, I know that I can decline service. But with the last two visits, I felt the repairs were needed, and accepted the job for convenience. Both were well over $1000.In future, I will more carefully consider each job before accepting their service.
Tom recommended a replacement product for our broker garbage disposal and promptly got it done and fixed a leak as well. Super professional and super quick
Worked with Ken H on my annual maintenance on my home furnace. He arrived on his scheduled time, not even a minute late. He was very professional in dealing with the client and had respect for the environment. He explained what his purpose was there for, and made me aware of what he was about to do. Having managed hundreds of people in large organizations, I found him providing one of the best customer service experience I have ever had with service calls. He is an excellent face for the organization. Ken, thank you!!!!!!!!!. Looking forward to seeing you annually or when I need any service that your company can provide. Good luck and Keep it up. Now Ken, you have to raise the bar much higher.
Christine Brown
11 months ago
Josh was super courteous and friendly, explained some of my system components, let me know what he was checking and what the results were. No high pressure sales tactics. A great value for another 12 months' peace of mind!
Eileen LaFontaine
2 years ago
Matt came out and was incredibly helpful and informative. He answered all our questions and was extremely respectful. He even relayed all the info. re: our issue over the phone to an out-of-town family member so that we could all be informed of what was going on with our heating system. Thank you Matt!
Henry Williams
2 years ago
Fantastic company and group that worked at our house. Very happy with the end result. They not only got it done fast, but saved $8k+ by using them over other companies. Would recommend them if you need any work done.
Kayla Heuring
2 years ago
MSP is always easy to work with: from scheduling to meeting with the technicians. We had Braeden today and he did a furnace check-up and helped fixed a leaking issue at my mother in laws house. He was knowledgeable and made recommendations that were not pushy, which I greatly appreciate! On time and professional, every time!
This is an edit of a review from last year. I've had mixed results with MSP, a really good experience last fall with a boiler tune-up done by Zach and then installation of a mini-split A/C system in my 100+ year-old house in June. On the downside, at a free check-up with their service plan I had a technician give me a bid of about $500 (after discount) for a new toilet to replace one that was leaking from the bottom of the tank. I fixed the leak myself with input from a Home Depot sales guy and a $16 supply line. Recently I had my boiler replaced at half the price MSP gave me. Good work, pricing needs careful review.
Had these guys out to inspect our 30+ yr old furnace before kicking it on for the season. Their phone/email customer service was very friendly and responsive when setting up the appointment and they even told me about a coupon on their website that I didn't know about (that ended up saving me some real money).The technician who showed up (Josh S.) seemed really knowledgable and was quite friendly, in a very genuine way. He communicated very well throughout the 1hr+ inspection, taking the time to walk me through what he was doing and what he was seeing etc..Overall, I was really impressed with the whole transaction. Please note, my rating is based on my customer service experience only, since we didn't have any repair work done. That being said, based on this positive experience, I will be giving them a call when I do need something fixed or replaced.
Brian Portzen
9 years ago
Bruce was an awesome plumber. We are 3 days from selling this house and we had a major issue. The problem was much more than originally thought and Bruce helped us figure it out and did an excellent job fixing the issue. He was honest and straight forward and the finished product will keep us on track to sell the house.Thanks Much!
The water in the toilet wouldn't stop running so I had to turn off the water in the entire house. I called MSP and they sent a plumber, Nick, right away to repair the problem. I have always received fabulous customer service and I'll never go anywhere else for problems with plumbing, heating or A/C work. Thanks!
David 24Restore
2 years ago
Tom Miller is extremely professional, he does a fantastic job of communicating and is very thorough with his quotes. We work with MSP on a regular basis as they are higher level professionals and very good at what they do!
Stephen Pastick
2 months ago
Drew was very professional. He explained everything very well. MSP is the best!
Linda Slocum
8 months ago
Elliot was fantastic!! Thorough and professional, he explained everything as he was tuning up my furnace. He’s absolutely great!!
Bo Bransford did an excellent job ID'ing my problem & making the repair!
Eric Stratton
a month ago
Jesse Ingalls did a great job explaining what he was doing and looking for during the maintenance checkup of our heat pump we use primarily for AC.
Our outdoor hose faucet was leaking down the side of the house. Peter quickly figured out the problem, gave us the estimate- both money and time and both were accurate. We now have a new pipe and valve that we know how to use so that this doesn’t happen again. Also gave us really good info about a new traditional water heater vs a tankless water heater which was SUPER helpful. Great service. Will definitely use them again.
I signed up for their triple play, $66 for a tune up of my furnace, A/C, and water heater.The furnace guy spent an hour trying to find a crack in my heat exchanger, to force a replacement of the whole unit. but did nothing as far as a tune up. Yes its 38 years old, but still works. Since he can see the flame then the furnace is fine and needs no cleaning or checkingThe water heater guy started to drain my 39 year old water heater, but mentioned if he did so it may start leaking as the sediment was probably the only thing keeping it from leaking now. So I skipped the drain, although I did it myself and it didn't leak. He gave me a quote for a new water heater, the quote was double my other quotes.The A/C guy started harassing me to sign up for their membership plan, I almost asked him to leave before he even started working, I said NO over and over, but he just kept pushing it. He did a thorough job cleaning theA/C, but suggested a bunch of high priced upgrades, but also said I didn't need them. But he just kept pushing the membership. He also told me how incompetent his coworkers are, so not sure why I would ever sign up for their plan.Got a call from the company after posting my review. He asked me to change the review to “help him out”. Apparently tuning up a furnace is not part of the tune up if it looks good from the outside. And if the tech wrote down that he cleaned the furnace, then I must be lying about him not doing so.What a joke. Plenty of other companies out there
Jen Danielson
7 months ago
Valentino Jackson is very professional and knowledgeable. He explains things in detail so I understood.
Thomas Thieman
8 months ago
Tom arrived on time, immediately assessed the problem with the leaking kitchen faucet, and repaired it quickly. Great service.
I was provided advance notice via text and a phone call and Pete the tech was right on time. Very professional and shared a wealth of information on what maintenance and checks he was performing - and how to best maintain the a water heater. Tested the water for hardness and chlorine - and thoroughly explained what the results were.
Chris Massoll
8 years ago
Josh B. and Josh D. were extremely professional. They were friendly and helpful with any questions or concerns I had throughout the AC installation. My kids were very curious throughout the installation and both Josh and Josh were playful with them. Working with Minneapolis Saint Paul Plumbing/Heating/Air was a great decision. I would highly recommend them.
Michael Thompson
a month ago
Arrived on time and worked very efficiently.
Great communication.
Carmeane Kemp
2 years ago
Bo quickly, efficiently and professionally fixed our faucet drain stopper problem. He has been sent out to us before by MSP.. Very personable and conscientious. We'll be requesting him in the future.
Linda Stegmeir
5 years ago
MSP came out to do a scheduled checkup on my furnace of 1 1/2 years of age. He went over everything thoroughly and gave me the results, which were all within normal limits. He also suggested changing out my humidifier, which was outdated and I am no longer using because of problems with the unit. The technician was very courteous and willing to answer my questions. I would recommend to all people.
Well done. I had an air conditioner put in Sep 26th 2022. On 8/10/23 had a water heater replaced.
Sherri Swalinkavich
3 weeks ago
Love it when the plumber, or anybody in your house really, patiently explains things w/o making me feel like an idiot. Johnathan was prompt, personable and patient. Also i love being a club member! Really helps me financially
Great customer service and knowledgeable techs. I've got my on-going service through MSP Plumbing Heating and Air and have been very happy with them. They have installed an AC unit for me and done some electrical troubleshooting. They always do a great job. Very happy with them.
Carolyn Tatum
9 months ago
Nick came out quickly to check out a continued problem. Did the best job to correct the problem? Again, he explained fully what was needed. Appreciate it!
Bo Bransford is an awesome human being and MSP is lucky to have him. His work and advice are both exceptional plus he's a truly kind individual. Altogether a pleasure 5 stars!
Andrew Nesbitt
a year ago
Technician was was very helpful. MSP does significant up-charging and it seems all their technicians are strongly encouraged to do this when quoting services. A free service turned into a $4000 quote with what seemed to be unnecessary items. When we had a water heater installed two years ago, a smaller plumber did it for a quarter of the price. They tried to price match after we got a second quote. Feel free to push them on the pricing.
The technician was honest and efficient. He has a pleasant demeanor and finished the work in less time than predicted.
Jesse arrived around 2:00PM, well within the scheduled time. He diagnosed and repaired the problem with the A/C system. Because the issues were within the warranty period, there was no charge for his work.In my mind, this is the way our experience with MSP is supposed to work. Bev and I are pleased with the experience and especially with Mr. Ingalls with his prompt and professional response.ThanksAllen and Beverly Jensen
You have very good people working for you.
Thanks
Matt Anderson
6 years ago
Our furnace recently stopped working and we called Minneapolis Saint Paul Plumbing Heater Air. Having very little knowledge about these things, Thomas E. was extremely helpful and knowledgeable in answering all of our questions and offering suggestions on how to fix our furnace. We did end up deciding to replace it and he went over every option for a replacement furnace with us and his team showed up to get to work about 30 minutes later. Very satisfied with this experience and will definitely be coming to do again with all of our plumbing and heating needs!
Anthony Thomson
a year ago
This company has bailed me out of two consecutive rental property emergencies within hours of my phone calls to them. Their service is outstanding. Service technicians are well versed in the field and have great customer service skills as well. Charges are more than fair. I will no longer be using CenterPoint Energy for my Heating issues. This company is better by a long shot.
Amanda Chancellor
a year ago
I've used MSP for a variety of things around the house. They are always professional, friendly, and do their repairs quickly and well! Plus their maintenance program is a darn good value!
Sam did an awesome job, fast, friendly, explained everything also checked our toilets and kitchen faucets!
Reliable service, classy people, quality work!
Kristen Kinnear-Ohlmann
8 months ago
We were able to get quick emergency service within an hour of calling. Every person we interacted with, including initial intake, dispatcher and service professional, was communicative, polite and excellent. We have been customers for many years and their continued attentive service keeps us with the business.
Tony was great! Thoroughly explained what needed to be done and a follow up visit is needed for concern.
Scott Griesbach
9 months ago
Nick came out to our house to install a connection for our natural gas grill. He was such a trooper as it was about 15 degrees and he had to work with some small parts. He got the grill working and was very professional and helpful!
kathleen berggren
a month ago
I was truly suffering from the heat and no ac. At age 78 I was getting sick. Thank you Mitch for saving us and being so nice.Kathy Berggren
Catherine Avery
a year ago
Minneapolis St. Paul Plumbing is outstanding in terms of installing and maintaining heating and cooling systems. They contact you for routine, complimentary maintenance, they are punctual, they are thorough, and they are professional. Jake, who came out today, was all of the above, as well as kind and compassionate when he was told of the very recent loss of a dear pet. I highly recommend this business with no reservations.
Gloria Everson
3 years ago
Zach arrived on time and took care of my furnace problems very efficiently. He provided me with his diagnostics and allowed me to make the service choices without pressure. He was also very considerate of not tracking snow into my house. Thanks to MSP for getting a service person out to me on the same day I called.
Kristina Rivas
a year ago
Our tech, Peter, came out the same day we called and was SO helpful! This is our first home, and we moved in only 2 days before a problem arose. Peter helped to educate us on what was going on, and the steps we could take moving forward. Would highly recommend MSP Plumbing!
Matt was awesome! He answered all of my questions and did a great job completing the repairs. MSP's communication with me was excellent as well. I am very satisfied with the service I received.
Carl Pearson
4 months ago
They installed a new furnace and heat pump for me. Everyone was very professional, non pressuring and friendly. Their maintenance plan is a great value.
Kristi Tobalsky
4 years ago
Extremely professional and high quality company. We used them to install our water softener, and they were prompt, professional and thorough. They also recently serviced our furnace, and were excellent. We will definitely be using them for future plumbing, heating and AC needs!
Bo was attentive to detail and fixed the bathroom plumbing that has been causing me problems! I appreciated his professionalism and timeliness. I would request him again whenever I have issues in the future!
Bo arrived on time, explained the options and went above and beyond on the repair. Will use again for plumbing issues.
MSP was able to get a technician out the same day the issue was reported which was extremely convenient and led to a fast fix of my issue. Bo was very helpful during the installation of a new disposal system and was able to get it installed very quickly. His tips and advice were very helpful to a first time home buyer such as myself who does not know anything about plumbing.
Skillman Avenue
7 months ago
The tech arrived promptly; diagnosed the issue, and verified that our warranty was still in effect. The organization will return tomorrow for repairs.
Griffin Dempsey
2 years ago
I used MSP Pluming, Heating and Air in the past to service my radiator heating system in my century home. Annually, it requires service so that the hot water in the radiator system can reach the upper floors of the duplex. The first service was timely, and effective.I have had some scheduling issues in the past. Be sure to be clear about the extent of your problem that requires service. Emergencies may supersede your scheduled appointment if you are not clear that your problem is also urgent.Technicians have always been professional and thorough.
Rosella Stow
8 months ago
Nick very informative, professional and friendly. He saw the problems and offered me several options on what to fix and how much each thing would cost.He was professional and knew exactly what to do. He did what he could while waiting for additional supplies. After the supplies were delivered he was able to finish the job quickly.
Deborah Olson
5 months ago
Josh, JT and entire staff are professional, responsive, helpful and nice to work with. I have been using this company for probably 30 years and have nothing but good experiences.
Sheila Anderson
3 months ago
Our basement flooded and we had Bo from MSP on sight to do a diagnostic evaluation of the cause, a request from our insurance company. Bo was very patient, polite and professional. He gave us a detailed evaluation of the cause and explained and offered remedies. We had trust and confidence in his service.
Kasey Hafenbrack
4 years ago
Justin from MSP Plumbing was great, he gave us a breakdown of what needed to be fixed right away, let us know what we might need to repair in the future and spent time educating us why certain things were more important to talk care of than others. A great experience!
Stephanie Lein Walseth
2 years ago
Tom was fantastic! Friendly, efficient, and knowledgeable. We called on Friday about a leaking toilet, and they were able to schedule a service appointment for Monday afternoon. Tom let us know the options and pricing, and about an hour or so later we had a whole new toilet installed, the old one removed, and we were good to go. Highly recommend!
Joe did a great job! He explained everything clearly, fixed our air condition, and was nice to work with.
Jake was great- professional, punctual, and his first option was to try to save us money by checking on a warranty, even though it was through a competitor. He got our A/C back on its feet in the midst of a heatwave. I’d go back to MSP in a heartbeat, and I’ll be asking for Jake again!
Recently I had my entire mechanical system (furnace, air conditioner, water heater, humidifier and air filtration system) replaced by the guys at MSP Plumbing, Heating & Air. Their estimator Brian was polite, professional and extremely knowledgeable. He quickly prepared an estimate, walked me through the entire process and timing of the installation, then after I accepted it got the whole project scheduled. Clint and Joshua showed up on time first thing Monday morning and stayed until the job was completed and tested thoroughly. It was a long day for both of them but they worked steady and efficiently throughout the day and the resulting system works great. I'm very pleased with the work they did on my home and would highly recommend MSP Plumbing, Heating & Air to anyone needing similar work done on their residence or business.
Cherian Puthiyottil
a year ago
We are extremely satisfied with MSP particularly because of the quality and professionalism of the employees who have serviced our furnace, AC unit, water heater, and water softener. A company is only as good as their employees. Xavier was out today to do a maintenance check on our furnace and had been out a month ago to do a maintenance check on our AC unit. He is an extremely nice gentleman but when he works on our systems he teaches us about them. We have learned more from our three visits with Xavier that we have ever learned from any technician. Each time we request his services and he has never disappointed. We can honestly say we will continue for years to come by having MSP service our home. Tomorrow we have a plumber from MSP coming to do a water heater maintenance check! Thanks Xavier and MSP.
Justine Daily
9 months ago
He was absolutely informative amazing personality he did an excellent job high ratings and kudos to having such a pleasant employee to work with
Ken Hogan Genz
7 months ago
Dan did an excellent job with the maintenance on our furnace. He discovered a failing flame sensor and replaced it before it failed and shut our furnace down.MSP is Highly recommended.
Mitch fixed in minutes what our AC installers said was just part of the package. (Fluttering noise at the fan blades) Mitch always has good suggestions to improve/protect equipment already in place and is tremendously pleasant to work with.
11/10!!
Love MSP! We've been using them for years so yesterday evening when we had an issue with our water heater, we called them up and they sent someone out first thing this morning. I continue to recommend MSP Plumbing, Heating, and Air to all my friends and neighbors.
Nick was very informative and knowledgeable, he worked quick as well and gave a run down of the work prior to so I knew what he was doing. Then afterwards walked me through my new shut off valve and tested it as well. Nick was great!
Thomas of MSP was prompt, courteous, and expert in his trade. He diagnosed the problems and had things fixed quickly and perfectly. Thank you! I highly recommend MSP.
Came out to do yearly maintenance on water heater and softener. Peter was thorough, friendly and professional, and explained in great detail what was working well - and what needed attention. He laid out various remedies, associated costs, and did so with zero pressure to buy or upgrade.Could not have been more pleased. To note, MSP did install an HVAC system to our townhome last year and we were thrilled (and continue to be) with the equipment and how our home is running. These guys may not be the cheapest in town, but they are the best!
Scott Szafran
4 months ago
Very prompt and helpful. Got the job done quickly and worked to find a way i could afford it. Went above and beyond.
Bette Fitzgerald
3 weeks ago
Jesse was very professional, very thorugh with details. Good customer relations in the completion of the mationence of the condenser. A+ rating.
I've used MSP for a number of years and always had positive experiences with the quality of service, their responsiveness to my needs and the helpfulness of their knowledgeable service persons. My most recent experience with Beau was really excellent. He was extremely knowledgeable, was very patient and thorough in indentifying the issue, laid out repair options for me, and provided good advice. Beau also seems like a really nice guy who was genuinely interested in finding the best solution overall.
Jennifer Zeller
8 months ago
MSP Plumbing and Heating always knock it out of the park! My furnace went out yesterday and I have a brand new furnace today. They really went above and beyond and I am grateful.
Furnace went out right as the temps started to drop, so needed someone fast and reliable. Jeff came out to assess the situation, and then Dave came out to talk about my options. Seemed very transparent and were able to schedule my new furnace install the very next day!
Genta Sebastian
2 years ago
Tony Johnson saved our Fourth of July! We came home June 30th and found our air conditioner making a strange noise and the indoor temp was soaring toward 90. We have a birthday/Fourth of July party planned for Sunday when the temperature is predicted to reach the high 90's with killer humidity. When we called the service we pay monthly to repair various household machines explained that not enough people returned to work, tons of air conditioners were crashing all over and it'd be a week or more before they could send someone out!Well, all I can say is they should pay a working wage because we saw an ad for MSPPHA and phoned. TWO HOURS later Mr. Johnson arrived, examined, diagnosed, explained, and provided a replacement for a burned out part. There is nothing, absolutely nothing, more calming and soothing than the purring hum of a working air-conditioner. Tendrils of cool air began circulating immediately and glad rejoicing spread throughout the household!Tony Johnson was our hero yesterday. Our party is still on and our holiday weekend was saved. The price for the part and service were fair, and we even signed up for future air-conditioning maintenance to make sure this doesn't happen again. We couldn't be more pleased.
Scott Ellison
8 months ago
Jason did a great job installing our smoke detectors. He was professional, courteous and did a complete job including clean up.
Nate Levendoski
a year ago
Msp is very dependable, they were able to fix a leaking drain pipe months back and I signed up for their subscription service. I was contacted the other day about scheduling AC maintenance; Matt came out and took care of heating maintenance while he was in the hvac system, felt great to get that out of the way before winter!
Mike came out and did our A/C tune up. He did a great job. I loved how he went into full detail as he was going along and explaining everything. Also answered my questions. Very professional and friendly. He's a true asset to this company. Will absolutely call again when I need my furnace tuneup. Great coupon deals too in a flyer that comes to my mailbox. However, they also offer a great payment plan deal that takes care of you year round. Awesome place!Heating tune up..👍 Always who we call!
Brian C. Martinson
a year ago
From the flexibility and patience of the sales-rep who worked with us to design a system that would best meet our needs and goals, to the professionalism and quality workmanship of the install team, we have had a stellar experience. The whole process was well communicated, conducted in a timely fashion, and with a minimum of disruption to our lives. I've already been recommending them to friends and neighbors.
Mary Norman
10 months ago
MSP has incredibly smart, kind, professional, and diligent employees. I could not be happier. Last month, I had a sink and faucet installed. Great job! This month, my A/C went down. MSP sent an employee (Eric) who stepped me through what was going on and got my A/C running. I like that I am kept informed of what is going on and what needs to be done. From customer service folks who schedule to the techs who do the work, the quality is unsurpassed. Thank you, MSP!Adding to my earlier review: My toilet was giving me fits! I thought I needed a new one. Kevin came, made some adjustments, and voila toilet works and doesn't leak. He gave me some tips on what products not to use and was just an all round pleasure to work with. MSP is fortunate to have Kevin. Thank you so much.
Will hire this company from now on.Called a competitor and they said they could come out in a week. I called this company and they came the next day!Also, Zach, who came to service our AC unit was friendly professional and efficient. Hope to have him service all our needs.Thanks for the quick and efficient service. Super happy we chose MSP and would highly recommend
I did my due-diligence and got 3 estimates for a “split” ac unit for an addition that just didn’t cool/heat comfortably. MSP was the ONLY one who affirmed that there was indeed duct work to the room (we and the other 2 companies wrongly assumed it was defunct baseboard heating), and rather than spending $6000+ for the new ac split unit, MSP gave us some simple steps to hopefully rectify the problem. (Run the furnace fan constantly, keep interior doors open and get our ducts cleaned!). Should those steps fail, we will definitely use MSP to further explore options. They were by far the most knowledgeable company we had out, and I have no hesitation in using or recommending them.
Called for service on Monday. Plumbing service tech came out the following day. He was the wrong tech -- i needed service for a boiler system. Communication error was my fault. They sent the boiler tech out the same day to review the situation and present an estimate. I accepted the estimate -- all work was completed the very next day. My impression -- a very responsive company. It included timely phone calls and emails from their dispatcher.Techs Zack H., Clint B., and Josh B. answered all my questions -- very professional and reasonable responses. Happy with the quality of the work. I was not totally happy with the estimate -- it did not breakdown parts and labor costs.
Aleks “BEBA” Nedich
4 years ago
We were in need of a new furnace during our brutal winter. So, we called 3 companies to come bid us for a new furnace. We met with Eric from MSP, and he was very good at explaining our options to us. He was not pushy, and left us with a sense of real honesty and professionalism. We decided to go with MSP and they installed our furnace very quickly. The entire team was very cordial, and professional. So, then we decided to have our a/c upgraded as well, and we called Eric at MSP without hesitation to hear our options and the story repeats. I am writing this because I am a small business owner and I know the importance of reviews. I honestly would not hesitate to call MSP, or refer them to others. They are awesome, fast, and great. We are truly satisfied. Thanks Dudes.
Meredith McGrath
7 months ago
They’re great at contacting you to set up a maintenance visit. The weather was snowy and not the greatest roads. They called to update me on the timeline for arrival, which I appreciated.
Our furnace stopped working in below zero weather. Zach from MSP was there in under an hour, replaced the bad sensor, and had the furnace running again quickly. Awesome experience. Good people to deal with on the phone and in person.
Thomas Reischel
5 years ago
I've used these guys for years. They always come out on time. We recently had our furnace and water heater annual service. They are experienced, thorough and friendly. They looked over all the heating and plumbing systems, recommending possible upgrades and identifying necessary repairs. They are honest in helping you assess in urgency and need. I do think their prices are high, but their quality and workmanship is unquestionable.
Bo is professional, honest, and hasn't lead me wrong. He gives me all the options for repairs & gets the job done. It's good to know there are still folks out there that put pride in their work and don't pull any shady business to pad the bill. 100% recommend!
Jeff Cich was very professional and helpful with our maintenance. Thank you, Jeff, for your attention to detail!
We called MSP Plumbing because we had foul smelling and tasting water. They sent Nick Harrington. He tested our water and gave us several options to solve the issue. We at no time felt we were being pushed to make a decision. We looked over the options and decided on our course of action. We requested Nick return to do the work. He came out and added a whole house filter and cleaned out the water pipes in the house. When he was finished the water tasted great and the area he worked in was spotless. Nick was a pleasure to work with, he is kind, professional, and has a great personality. Because of Nick we will use MSP for our future plumbing needs.
Mitch Porter at MSP Plumbing and Heating did an amazing job. I had an absolutely horrible experience trying to get my home warranty company to replace my furnace after it went out in freezing temperatures in March. Mitch spent hours on the phone with the warranty company. He went so out of his way to help me and provided amazing customer service. I am so incredibly grateful to have had him during this stressful experience. I highly recommend him. Great human.
The MSP technician (Peter) was very professional and knowledgeable. He ensured no outside snow or dirt was tracked into the house and cleaned up afterward. He inspected all the faucets and drains throughout the house to ensure i had no issues or potential problems. MSP has a great service plan at a reasonable rate. Give them a call
Andrea Hayden
8 months ago
Work was completed quickly and explained thoroughly. I really appreciate the plumber Kevin! Then Ben arrived to finish work on the heating system humidifier that needed the fix Kevin put in place. Ben gave great service last week and the got the work scheduled today. Thank you Ben, Kevin and MSP!
Bailey Wilson
3 months ago
Peter was great! He was very honest about what needed to be done and communicated throughout the process. Very friendly and helpful!
Jeff was friendly and courteous. He arrived on time. Up front he gave me all the possible scenarios related to the performance of the furnace and air conditioner given the age of the units. He walked me through each step of the check up, took pictures, and was clear with his explanation and his evaluation. Ultimately it was determined that the furnace needed to be replaced but the air conditioner was working satisfactorily. Jeff arranged for an advisor to come out and discuss options for replacement.I was very satisfied with this visit!!!
Julio Martinez
2 weeks ago
Amazing, both Thomas and Dan helped us out in two occasions and were extremely professional. They provided us with clear indications about what we needed. They also worked efficiently and left the areas they worked at spotless. I highly recommend MSP and their cree. Although their prices are steep I do have peace of mind that what they did was well done!
I found MSP technician Peter to be pleasant and very Informative; he showed me the current condition of both the anode and the relief valve of the water heater and estimated that they would have about two years of life left before needing replacing. I especially appreciated his testing of the water in the kitchen, confirming that we did not have softened water running to the kitchen faucet, of which I was previously uncertain.
Josh was patient and thorough. We had an issue of our brand new ac not working. After a couple hours he finally found the issue and determined a possible solution. He was able to come today and fix the issue that was caused by manufacturing. He answered all of our questions and concerns. A very nice guy with a hard work ethic.
I have used MSP Plumbing Heating Air for 10 years now. Today I had my annual furnace tune up and the technician was at my house promptly, did a thorough inspection and explained his results to me and his recommendations. I will have my A/C and water heater tune ups in a few months. I had MSP install a new tankless hot water heater 3 years ago and it's been great. I pay a small fee each month so my annual tune ups are included and I have priority response if I need something else done. I also get 10% off when I need a new appliance - like my tankless hot water heater. I have been very pleased throughout the years with their service and staff.
Colleen Dooley
7 months ago
I appreciated the valve & pipe repair service from MSP technician Nick-easy going professional, informative & efficient work!
Robert Callahan
2 years ago
Peter Steffans came to assess the need for replacing water shutoff valves in our condo unit and give us a quote for the cost. He did a very good job of explaining things and answering our questions.
Samantha Hanowski
9 months ago
They helped diagnose my heating issue, laid out a plan, and installed a new furnace in 24 hours! Very impressive and appreciated!
Justin Sobanski
9 months ago
I've used MSP Plumbing Heating and Air for years now and have had consistently great service. Most recently Xavier did a thorough and excellent job of my furnace tune-up, spotting an issue and resolving it quickly. I won't hesitate to continue my relationship with this company, especially in light of the great service from techs like Xavier.
Technician was informative about my humidifier system. Also checked the furnace. Fantastic service!
Amber Hancock
4 years ago
Heather fit us in the same day we called. Drew came out and explained everything he was doing step by step and even gave me a few additional tips. The heating company that came out earlier that morning told me I needed a part that would cost over $1,500. MSP was very honest and told me it was just a dirty filter. He stayed to make sure everything was working properly. I would highly recommend MSP and Drew. Amazing service and honest.
We had two technicians to our home today. Andy Lee arrived on time at our home to evaluate our plumbing and water heater. He was polite, thorough and very helpful. We were provided with clear updating/maintenance options with fair pricing for quality work. I would recommend using MSP Plumbing, Heating and Air for work in the future. We would definitely ask for Andy.David Ortiz arrived at our house on time and performed a thorough evaluation of our heating/cooling system. He gave detailed information with fair pricing. We would recommend MSP Plumbing, Heating and Air to friends and family.
Be careful of this company. They see easy targets and take advantage. My boiler wasn’t heating properly after a year in my new house. I had zero experience w boilers. Their technician came out and said I needed a brand new boiler. I called a different company for a 2nd opinion and all it needed was a new thermostat, my radiators bled, and my tank drained. Repair was about $100, if I would have listened to their technician it would have been a very costly mistake. If you need your furnace or heating system checked, start with someone who repairs them, not a salesman.
MSP Plumbing did a great job and I would highly recommend them! Their technician was prompt and very courteous, their customer service department was fantastic and handled my request immediately and professionally, I was very impressed! I will use them again for our next project. Thanks again.
Steve
Ellie Garrett
3 months ago
Elliott was prompt, friendly and thorough. Really appreciated his advice.
Gina Dierfeldt
5 years ago
MSP promptly returned my call when our furnace was not working properly in sub-zero temps, this was during New Year's weekend. They scheduled us with a two hour time frame, called me in advance when the technician was actually ahead of schedule. Nice surprise! Jason B was our technician, he was knowledgeable, professional and courteous. He gave us options, we chose to have him clean the flame sensor, which was the least expensive option, this solved our furnace issue for the time being. I appreciated Jason's honesty and would recommend friends and family to MSP Plumbing and Heating. Thank you. (Not all companies will commit to a window of time, they just tell you they'll call you when they can fit you in on a certain day, and they charge more for weekend emergency service.)
Clay Christensen
3 months ago
Peter had some time waiting for the new water heater and parts to arrive and he used the time to mop up the floor where the old heater had leaked all over the place. Saved me work and time.
This was Nick's second service visit. He always has a smile a is very knowledgeable and answers my questions effortlessly.
Karen Kaufenberg
9 months ago
I've always had great service with this company but the guy that looked at my furnace didn't do anything to it. The guy that looked at my hot water heater did a great job, the furnace & air conditioner guy was here for maybe 20 minutes. I feel like the company doesn't believe me.
Julie Schmidt
a month ago
Tom explained everything about the repairs and told me about maintenance plan. Very personable. Window of arrival 8-10, here at 8! Explained to receptionist I had just had surgery and may be slow to get door, all noted on job, touched they cared!!
Eric Schwartz
7 months ago
Really helpful with a burst pipe. Great and knowledgeable tech. Found an old issue and helped us fix it without pressure to use them (suggested reaching out to OG workers). Would certainly recommend.
Patricia Lindgren
3 months ago
Thomas was fantastic. He analyzed our problem, sat down at our dining room table and laid out his findings (complete with video), and offered us two possible solutions. We were very impressed!!
Yang Pao Xiong
8 months ago
The service technician Drew is one of the very few HVAC techs out there that cares and have suggestions for the customer. He listed my options and was very helpful. MSP is unlike other HVAC service out there they are not all about pushing to sell you a new furnace. They advise and let you know your options. Also they don't charge you for some unnecessary charges like others. I will definitely call them out again!
Susan Barker
2 months ago
would highly recommend - fair., honest and really great to work with !
Tyrone was great! He performed the annual maintenance on my AC and showed me that everything was in good working order. I appreciate his work.
Leslie Epperson
a month ago
Nick came today to take care of some clogged pipes. He had to replace some sections of pipe to get rid of the clogs. I was very satisfied with the job he did today.
Technician arrived right on time and was extremely efficient in diagnosing and correcting the problems we were having. He was very professional and knowledgeable about the equipment and how to fix the issues. Tech gave us several options for payment and had a great attitude during the visit. Highly recommended.
Barbara Chapman
a month ago
Jake, our technician, provided an installation of a Pristine Air IAQ 2000 filtration system and UV light today.Seth also provided a gas regulator replacement with help from Jake.Both showed up on time; smartly dressed; professional and personable. Jake explained all functions of the new system. Jake is one of the best service techs! I am extremely happy with this service.
A bit of a bait and switch on the preventative maintenance sale. The technician oversold how good this service and I’ve been very disappointed. Very difficult to get someone out to actually perform this service. They claim their service is far superior and therefore worth paying a higher price, but not buying into it on the preventative side. A waste of $10-12 per month so far.
Cindy Wegscheider
a week ago
Our furnace stopped working for the 2nd time since Xmas day. I called MSP and Alex came out same day to discuss purchase of new furnace. Very happy with presentation of options. There happened to be an opening available the next day so the entire thing was taken care of in 2 days. Josh and Andy came to do install. Very personable, went over everything I need to know regarding various features and told me to call if I need any further help. They were very careful to make sure the carpeting was protected. Would give my experience from beginning to end an A+.
Penny Sanderson
7 months ago
Jason was terrific. We needed to replace a toilet in our 100+ year old house. He quickly determined exactly what was required, provided an estimate and walked us through the process. He made an installation appointment on the spot, no need for me to call again or wait for someone to call me. This install was complex because of old pipes, difficult access and a small bathroom. Jason reached out to a colleague for assistance when needed. We really appreciate the teamwork approach that MSP Plumbing and Heating uses. We had a similar experience when MSP Plumbing and Heating repaired out split duct a/c. Thank you!
Christina Valdivia
2 years ago
I am absolutely shocked at how many five star reviews this company has.If you are concerned about COVID-19 and having a service personnel in your home, do not hire this company. The technician arrived at my door without a mask on and asked if he needed to put it on (keep in mind answered the door with my mask on). I told him yes, he does and he walked in my home and then put the mask on- couldn't be bothered to put it on outside. While he was in my basement, he complained that masks are face diapers.Not only that, but my husband and I let the tech know what we thought the problem was, and the tech never opened any panels, didn't check anything and just took a flashlight to the exterior of the unit and said yeah it probably needs to be completely replaced or have these two parts for $2K done.I called another company that came out the next day, that opened the water heater panel and found a hole in the water heater- the second company told me the whole unit needed to be replaced and their quote was literally half of the price of MSP- and the MSP tech didn't even open that panel and/or find that same hole!!They also claim to be a paperless company and require your email address, but the quotes they give are on a piece of paper in pen with the tech's handwriting. When you call the reps about your quote, they tell you to call your tech and don't have any info on hand.The customer service reps I spoke to on the phone were all professional. I submitted my complaints to the manager, who was very kind and apologetic to me, and I appreciated his call. If it weren't for the customer service reps and the tech's manager- this company would have a one star review. I will never use them again and definitely would never recommend them to a friend.
Arlen Missling
a month ago
Matt was very polite and kept me up to date on what he was doing and adjustments he had to make.
I had water from my upstairs shower leaking through the ceiling of my kitchen. I called and was able to have a person come to my house within 4 hours of my original call. They did an amazing job and were incredibly knowledgeable and professional. He fixed the leak and provided me with some great advice on regular maintenance. Anyone looking for plumbing/HVAC needs to use MSP plumbing!
Same day service, knowledgeable and friendly tech, fair pricing. The tech, Todd Clark, is a huge asset to the company.
Mark Herzfeld
2 weeks ago
Explained the issue to look out very well and seemed very responsive to the quality of the A unit,
Josh kohnstamm
3 months ago
Expect to pay upwards of $650 an hour for toilet, shower faucet and pipe repair. Competent, professional but wildly overpriced.
Morgaine Wilson
2 years ago
Msp is great. Used them for a few years. Bo was great and super helpful. I had to replace my water heater and he did the install. Really helpful and made a stressful situation better. Would definitely recommend! He went above and beyond to help out.
Michael Hawley
6 months ago
Very efficient diagnosis and quick repair. All my questions were answered. Have found all MSP technicians to be competent and friendly. Most recent visit was our annual inspection/maintenance by Ben. Very satisfied as usual.
Paul Chindvall
11 months ago
Besides the plumbing repairs, installations and updates, Kevin's main task was soft water system installation. Thank you for the great and timely service. Kevin was very helpful with explanations for all my questions. I would recommend him to anyone.
Michelle Doyle
9 years ago
Jeremy B. came out on a Saturday morning promptly at 8am to troubleshoot our furnace problem. He was very professional and friendly. He answered our questions clearly and provided us with a number of options to improve the function of our furnace. When he returned to complete the work, he was professional, efficient and on time. Overall, an excellent experience. Thank you!
Tom did a great job fixing my leaking pipe in the basement. Quality workmanship. Very professional. Will use again for all my plumbing needs.
Charlie McGough
3 years ago
MSP did a fantastic job installing a heating and cooling system in our 1894 house. The crew was polite, professional, safe and communicated well. No cutting corners or taking the path of least resistance because it was easier or cheaper for them. Great experience from the first chat on their website to the last guy leaving the house after the project was finished. MSP will be doing all of my work going forward.
Drew Coursin
2 months ago
Thomas was super helpful, efficient, and took the time to lay out a broad range of options to customize and fit my needs. No hard sell, just useful advice and expertise.
Ted Schwarzrock
a year ago
The technician, Tim, did a great job, was persistent in the face of multiple issues, cleaned up after he was finished, and wouldn't leave the premises until he was certain he had fixed all the problems. Tim explained everything he did to correct the problems. He was very polite and professional. If everyone else at MSPPHA works as hard and behaves the same way, they are an excellent organization. Ted S.
Definitely recommend Nick Z at MSP. He went above and beyond. We had an old water heater that broke at our house. Nick came out the next day on time and was super knowledgeable. Was torn on spending the extra money on a tankless. Nick did a great job going over the different options and explaining each in detail. He also went over the new unit with me and made sure to cover everything before leaving.
Matt tested the CO level multiple times and we did not see any abnormal levels and he did additional inspections and everything was OK. Thanks to Matt we did not have to replace our furnace. Very honest and helpful. Thank you, Jack Walters
Staff was knowledgable, responsive, quick to find solutions to immediate problems and quoted future work fairly after assessing other less in the moment concerns.
We called MSP to replace two freeze-proof faucets in our garage and two shut-off valves in the basement. The work was done properly, but they charged us $1,300 for a job that took one person two hours to complete. MSP refuses to divulge the cost of parts or labor, but I determined that the parts cost no more than $230, which means their effective hourly labor charge was over $450/hour. When I questioned the plumbing manager about this, he insisted that they need to charge that much to stay in business. Our other plumbing companies have typically charged $125-150/hour. If you're considering MSP, get at least one other estimate before proceeding.
Marcy Ingvoldstad
9 months ago
Mitch was great, very professional. He had answers for all my questions, explained everything and had some suggestions for future projects. I do recommend getting MSP Clients to get the TCC plan. Well worth it. :)
I worked with Braeden Telstad yesterday and today, and I was super impressed with his service. He was prompt, thorough, knowledgable, and professional. He was very responsive to my concerns (including making a free house call when I was anxious about a potential carbon monoxide problem -- there was no carbon monoxide problem in the end, but Braeden was very gracious and polite about the whole thing). Braeden was also very friendly with my dog, who became a big fan of him. He worked around my work schedule and gave me frequent updates and explanations so that I knew I could trust him. As a first-time homeowner, I will absolutely use MSP Plumbing Heating and Air again -- it was a really great experience.
Jason Fleitman
2 years ago
We love MSP! Always professional, knowledgeable, on time and super friendly. Tom Miller along with all the other technicians we have worked with are wonderful. They feel like family after the first interaction.
William Spencer
7 months ago
We had our 17 year old furnace serviced with MSP and Tony was really knowledgeable and courteous. He explained all of our options well and gave expert recommendations.
Arlyn Bjorgum
3 weeks ago
Excellent service by Dan. He is very knowledgeable and explained everything.
The team from MSP was amazing! They were professional, showed up on time, were thorough with their work, and ensured we had everything we needed for our ductless mini split installation. They also made sure to leave our house better than they found it, and were very intentional with cleanup. In addition, MSP's services exceeded several other providers we talked to. Out of 4 companies we talked to, they were the only ones that told us about the possibility of doing a ducted system to heat and cool all five of our second-floor bedrooms and the bathroom. We didn't even know that was possible for our house. Pricing was very competitive as well. I would recommend them for future jobs.
The service technician was very friendly, very knowledgeable and fixed all the issues in an extremely timely manner. First time using this company and I am very impressed. They will have all of my plumbing and heating business going forward. Highly recommended!
Jefferson was timely, knowledgeable, efficient, professional and skilled. It was a pleasure to have him in my home doing his work.
Jim Rothgarn
3 months ago
They came in and quoted service prior to begining work. They completed the work in a timely manner and explained the work that had been done when they were completed.
Siobhan Frey
2 months ago
Greg from MSP was very responsive, respectful and informative when reviewing our home and HVAC system. He gave us a clear and detailed estimate and explaination of the process and options.
Michael Cooper
a month ago
he did a fast, efficient, friendly and on time! I highly recommend MSP Plumbing!
Geri Kantor
10 months ago
Furnace and heat pump installation - we’ve been very happy with the new system, and every MSP service provider has been knowledgeable, helpful and friendly. Highly recommend MSP.
Nick Z. Arrived on time, listened to my concerns, fixed the problems above and beyond, and explained what he did so I understood. Friendly, quick, and efficient.I’ve called MSP before, and will again.
This company does it all very well! I worked with them a few months ago to fix a leak from our secondary furnace, a problem that other companies wouldn't even touch. They came up with a simple and affordable solution and implemented it the next day. Recently, I just got bids to replace our main floor furnace and air conditioner, and MSP had the best prices, the best service, and the most rapid installation schedule (2 days after we accepted the bid). I would 100% recommend MSP to anyone with plumbing/heating/cooling needs.
Donna Nelson
6 months ago
Our furnace failed as we faced the coldest few days in the last 25 years. From the beginning contact this company's personnel was helpful and understanding. We saw a technician in about 3 hours (Ken) who detailed our difficulties and tried to help us get a new furnace ASAP. He left space heaters and said with our fireplaces, we should be okay till the furnace arrived in about 36 hours. Our installer Chad was prompt and efficient and explained what he was doing and why we'd need an electrician to finish the job. However our new furnace was up and running in less than 3 hours using our old thermostat. Chad was thoughtful, careful and very complete in his explanations and cleanup. We had a very satisfactory experience with this company!
Jeffrey Neal Hanson
3 months ago
I’ve used MSP when replacing a furnace and AC. Always impressed by their professionalism, knowledge, and staff.
Fast and professional. Everyone I spoke with from the answering service at 1am to the dispatcher at 7am to the guy that fixed our boiler were easy to deal with. He told me exactly what the problem was and exactly what it was going to cost. I will definitely call them again if I need to!
Adam was a great tech! They were very prompt, very pleasant, and he also showed me exactly what was done and how to change the filter on my new furnace. After my old furnace quit, they gave me space heaters to use for the day I didn't have heat as well. I'd definitely recommend them to everyone! Jeremy also came out to check my old furnace for my first appointment, and he was great as well and extremely helpful when talking me through my options.
I had a water heater emergency and MSP Plumbing and Heating was able to shuffle things around to have a service person arrive within an hour - and a new water heater was installed on-the-spot! Very friendly and professional installer!
Joshua MacVey
5 months ago
Bo came out and gave me a prompt inspection after a water disaster in the house. He was professional, friendly, reassuring, extremely helpful and knowledgeable. Will be going to MSP plumbing for all my future plumbing services.
Chelsea Bovey
10 months ago
We had Bo come out and he was amazing! He helped us with numerous issues we had and gave us honest feedback. He explained everything and how the items worked so we could make the proper decision.Also my animals loved him, which is always a good sign!
Our technician did a great job in identifying what was broken with our Central air conditioning unit, kept us up to date with his progress, and was very professional in repairing the problems. My wife and I both feel like Braden (sorry about the spelling!) was a great repair person and we really appreciated his quick and thorough service. We will be a return customer! 5 stars!
My service tech Drew was on time, professional, and efficient. Answered my questions and pointed out features of my system I wasn’t aware of before and will help significantly with winter heating of my home! Great experience!
Edit: 7/26/23. These guys continue to impress. They have been out a few times for cleaning/checks. I called late last night and had a tech on-site midday today. Brandon did a great job. Very professional and friendly. Highly recommend MSP.******I had a central AC unit that was put in by my contractor shortly after the home was built 18 years ago and it never kept up with summer. I decided to replace it and since the whole system was over 18 years old I elected to replace the furnace as well. I had multiple HVAC companies come out. MSP was the last one and I felt they set themselves apart from their competition.From first contact through the sales process and install, their communication was excellent. Whether it was by phone, email or chat (on their website), there was never an issue reaching them. My sales guy did a great job answering my questions and concerns. I knew enough about HVAC to be dangerous and he was very patient through it all. Their price was competitive and they conveyed a level of confidence that helped me make my decision. The install team did a great job. They were courteous, friendly and knowledgeable. One of the techs stopped by a week after the install (per my request) to answer some questions I had. Overall I’m very happy with the system which included a high efficiency gas furnace, central air unit, whole house humidifier and air exchanger. It works great. They took care of everything from permit to utility company rebates. I highly recommend these guys.
Dan was awesome. Our water heater was 17 years old, and he was able to diagnose the problem and get a new one installed all in just over 2 hours. He was able to move all of our pipes around and everything looks much better now. He was very professional and down to earth. Thanks Dan!
An update to my previous review that I accidentally deleted instead of editing. After a failed repair, the same plumber was sent back to go over the work. Unfortunately the first time we used the bath water came pouring out the seal again. We finally got a call back from the plumbing manager who sent a new plumber who came out and did a much better job checking over everything, actually tested the seals and even found and fixed another leak that wasn't detected the first time. So now that everything is done, we're happy with the work we got and they did come back and make things right but I still can't give 5 stars because 3 total trips is a lot for what was originally a small leak.
Kevin was awsome to work with. Explained everything to me in a way that I could understand. Wry happy with the service and will recommend to my friends and family as well. Thank you so much for the same day service as well!!!
Tamar Bagley
10 months ago
Mitch was the best! Have had many interactions with MSP over the years, first review here and I would highly recommend Mitch for a tech visit. Great at answering questions, followed up on things he couldn’t answer immediately, and overall super knowledgeable and very honest and up front about everything. Have had experience with many MSP plumbing and HVAC techs over the last 8-10 years, many try to sell us on unnecessary maintenance/repairs. Mitch was straight about what we did and did not need, very refreshing (and unexpected) for MSP.
Tom was prompt, professional, and very knowledgeable. Good to work with and personable.
Steve Anderson
11 months ago
Ben was great. On-time, laid out all the details of how our furnace looked and what to look for. Couldn't have been happier with how professional he was. Will use MPS again.
Peter was amazing to work with on the installation of our new water heater. He was very straight forward about how our old water heater could not be repaired and what the options were for replacement. Also, just an overall terrific guy!
Howard Klingbeil
6 months ago
Xavier went through our A/C system and found no fault. He then checked the furnace electrical components and thought there was a bad circuit board and transformer. He installed new ones, but that didn't work.Rather than give up, he called for help. Together with his partner they found a bad connection in the furnace switch box. He ultimately charged me for a service call and electrical service. These guys are awesome and extremely honest! We will be using MSP for all future work!
Bo showed up on time and was so patient with all of my questions. I gave him a list of my concerns and he addressed each one. I am so impressed with his professionalism and the responsiveness of the company. I HIGHLY recommend using them for any concern.
I recently moved into a new home and noticed the smell of gas near the oven. Upon further investigation, it seemed the piping was leaking. Not knowing the scope of the issue, I reached out to MSP Plumbing/Heating/Air based on a Google search for gas line repair services. I chose them due to the majority of positive reviews and overall rating. The process from start to finish was quick, with a responsive team. Best yet, the individual that came to repair, Dan W., was timely, professional, and efficient. I appreciated the rapid resolution, given the situation. I have no hesitation recommending this company, and I will plan to use them if I ever have future service needs. Thank you!!!
Ingunn Henrikssen
8 months ago
I did my homework before getting my 40 year old boiler replaced. I got bids from multiple contractors, did a slew of internet searches and finally landed on Minneapolis St. Paul Plumbing as my installers. After multiple conversations with Nick Bender, I ended up with a combination high efficiency boiler & hot water heater for a reasonable price. Installation took less than a day and was accomplished with professionalism, a willingness to explain the new boiler nuances to me and to keep my home clean despite the mess of removal. A winning combination. Thank you so much to the team at MSP…
MSP called me twice to reschedule a furnace tuneup with the reason that their professionals had run into unexpected repair needs. This was the same reason stated in October and then today. The same person called me to cancel my appointment and had no record of my previous appointment or call that he made to cancel. I think they just got too busy with their fall tuneup promotion and couldn't service folks with their current staffing levels. This is just a guess on my part but I have not ever had this experience before. Needless to say I canceled my service needs with them as I do not feel they are reliable and I cannot restructure my days anymore.
Barbara Younoszai
3 months ago
Excellent and professional service. Good advice and we will replace our air conditioner
Darwin Peterson
2 months ago
Peter was very professional and gave me good advice.
Same day estimate, they had the product in stock, and next day installation for our replacement central A/C. The crew showed up on time and did exactly what we were told they would do. Very professional.
Nick was able to come over the same day, did a quick evaluation, let me know all of my options for repairs versus installing a new toilet. This toilet was very old so I preferred to have it replaced. He was able to do this immediately and was done with the job in an hour. Toilet works wonderful. Also a nice guy
Steven Pantelis
6 months ago
I would recommend MSP plumbing and heating without hesitation, specially Kevin Welter, he was professional and knowledgeable. He was able to address all of my concerns. I would recommend him and/or any employee with MSP
Highly recommend! Tom was awesome and very helpful!
Thomas was extremely thorough, professional, and accommodating on his visit to my house. I had him out to flush my water heater and what I believed to be an issue with a repair from a few years ago. He quickly spotted the root cause (different than I expected), and provided me with several options for getting it taken care of. He went above and beyond by also fixing my original concern. I also decided to buy a water softener while he was here today, and he was able to get all of the repairs and installation complete in under 3 hours. To top it off, I threw a last-minute question about a wholly unrelated plumbing issue at him, and he was quickly able to explain what would be involved in the repair. Throughout his visit, Thomas cheerfully answered my questions, took care to keep my house clean, and worked quickly. I'm thoroughly impressed with the service and attention I received today.
Anna Engelhart
4 months ago
Nick was so great! Professional. Did a thorough check up on many things I had questions about and gave me many different options and time to think through what we want to do for next steps of his recommendations. Totally satisfied.
Elizabeth Herda
a year ago
Our A/C stopped working and Drew came quickly the day I called! He was able to fix the issue and provide tips of other things that would need to be fixed soon but not yet. I never felt pressured to fix anything else but figured he was there so why not. He fixed everything needed and was gone in less then an hour. So friendly, kind and easy to work with!
Tammy Anderson
2 years ago
We have been working with MSP for a little over
a year now. Every technician we have worked with has been professional, punctual, friendly, and explains things to us in a manner we understand. We have had them install a new furnace, AC and water softener, and have been very satisfied with their work.
Rita Chamberlain
3 months ago
Tom fixed our issue quickly, answered all our questions thoroughly and gave suggestions. Friendly service pleasant and good natured on a cold rainy day!
Tom was delightful to work with. He was knowledgeable, efficient and effective. Our problems were solved quickly!
Kelley Andreasen
4 years ago
Very happy with MSP... Zach was very helpful with our decision which furnace and Air Conditioner would best fit our needs for our home. MSP installers for very friendly and did a very nice job with the installation. The installers put protective runners down on my carpeting not to make a mess...Extra Thank you for that. A+ MSP
Almost every time they came to perform routine maintenance, salesman tried to upsell me on expensive, un-needed equipment. The last time he lied outright about unnecessary equipment which was not at all applicable to my house. Stay away from these gold diggers.
James Fignar
2 months ago
Jeff from MSP was here for the annual check of our water heater and water softener. He drained and flushed the water heater and checked the hardness of our water. He also went over everything he did. He left us with an estimate for a new water heater and a new water softener, but put no pressure on us to purchase anything at this time. He did a very good job.
Mike Anselment
7 months ago
Mitch was so helpful and honest. He made sure we were set up for proper pressure for maximum heat output. He also installed a surge protector for us. He was really informative and respectful.
Deborah Lauer
3 months ago
Joshua of MSP did a great job with complete installation of heat pump and furnace in just 7.5 hours. He and the crew cleaned up thoroughly and guided us on the app to be able to control temperature remotely. Will gladly recommend MSP to others.
Cherie Bennethum
2 months ago
He was on-time, personable, helpful, efficient, and skilled. He took the time to explain everything well. We were very happy with the service we received.
Richard Davenport
a year ago
Matt was very helpful in diagnosing a problem with my AC unit. Very professional and friendly. Will definitely use MSP Plumbing again!
Thomas Schaber
a year ago
There is so much to like about MSP! The plumber (Nick) was scheduled to arrive between 8-10AM. I received a call at 7:27AM saying that Nick was on his way. At 8AM Nick was walking into our condo lobby with mask on. When Nick walked into our unit he put on shoe covers. He was done completing what I had started within 45 minutes. He was polite, professional and organized. I will never and I mean never use any other company than MSP.Tom Schaber
Juliana Parroni
11 months ago
We were pleased with the service we got, even though the technician had bad news for us. He explained our options in a thorough way, was professional and knowledgeable.
Jon Sklaroff
7 months ago
Our furnace & water heater were inspected and replaced within the week. The day of the install, the crew was quick and did a great job.
Leeanne Kardock
3 months ago
He did a great job of diagnosing. Speedy replacement. Very nice to work with. Friendly and knowledgeable.
Hannah Hoeger
3 months ago
It was really easy scheduling an AC tune-up with MSP. I did it all online and within a few minutes I got a call to schedule a time and date that worked best for me.On the day of the service, I got a call requesting another time to be set up since they were really backed up with emergency repairs that day. That was fine with me since my schedule was flexible that week and I was able to get the service done the next day.Tony showed up on time and was very professional. He performed a check-up of the furnace and outside air conditioning unit. The air filter was really dirty, and he replaced it for me since we had some spares already set aside. He was really kind an asked if I had any questions and incredibly patient. On the outside unit, he showed me where a mice or squirrel had chewed on the condenser wire, and he asked me if I wanted to replace it.Overall, I had a great experience with MSP and Tony and purchased their membership, since it was a great value of $99 annually, which includes a furnace tune-up, AC tune-up, and a water heater check and plumbing check. The AC tune-up was $59 for itself so that was waved after I signed up for the membership.
Lori Thompson
3 years ago
I had an appointment in June for a furnace quote. I received an EMAIL an hour before the appointment to let me know they would not show up. I called and the reason that they gave was that it was too hot out. Keep in mind that the 90 degree weather had been forecasted for over a week, and this was the 2nd appointment as they pushed me out before. For this appointment, I modified my schedule to make it out there, and they didn't even have the courtesy to call, let alone let me know the night before. Not sure how you could expect service from a company like this if you were really in need of a critical service. I also called and asked for follow up from a manager, gave the receptionist my contact information, and shockingly did not receive a follow up communication.
I had MSP install a new water heater, and they also performed a quick maintenance check on my boiler. Talking to them, they explained to me everything I wanted and needed to know about my heating system, and explained why I was not getting the sort of heat I should have expected from my boiler. I trust them for their quality and knowledge, and I will continue using them in the future.UPDATE: on a follow-up visit, the technician did some extra fixes for me without being prompted, like lighting the pilot light on my downstairs fireplace. Much appreciated!
Michael Skillrud
10 months ago
Tony, Joe, Alex and Dave - What great teamwork. Without exception, they went above and beyond our expectations. Honest to a fault and quite capable with their inspections and evaluations. Bravo 👏👏👏
matthew samet
8 months ago
Dan was prompt, knowledgeable, and extremely friendly. He had excellent insights and was consultative on how best to deal with some moisture that was coming from a water line we no longer had use for
Alexander Aavang
9 months ago
I get a yearly checkup in my furnace for multiple years now and MSP has been great! Their technicians are prompt, professional, and friendly. They also don't pressure you to make any purchases right then and there. They give you all the info and let you make any decisions on your own time. I'll continue using them!
Striding Shadow Goer
5 months ago
I had made an error and cut the thermostat wire thinking it was an old intercoms wire while remodeling my bathroom. Nick Bonngard wheat above and beyond to troubleshoot the problem. Good system. Great service.
Tom was amazing. He was so helpful, knowledgeable, and prompt. I needed a water heater replaced and a few feet of extremely corroded galvanized pipe removed and he got it all done within a few hours, and MSP's price was about $2000 less than the other quote I got (seriously!). He was also very patient with my cat, who yelled at him quite a bit.A few days after the water heater was replaced, the water pressure in the shower dropped. I tried to do a CLR treatment and flush the showerhead but it didn't work, so I called MSP and they sent someone out and I was happy it was Tom! He fixed the problem in about 10 minutes flat.
Jerry Scheiber
3 weeks ago
He was a very professional and knowledgeable technician.
This company was great! They came quickly and worked so efficiently. No one was in the business of over charging us, but instead advised us for the best options for us - even if that meant they were suggesting a different option. They were able to look at our furnace and schedule a same day furnace put in. We loved our estimator, Ken, and our installation expert, Adam. They both served us so well.
Aaron Johnson
2 years ago
I worked with Bo today and was really impressed with the extra effort and courteousness he put in with me and my family. He was extremely knowledgeable and was a pleasure to work with. While I hope to not need MSP and Bo's services very often I'll not hesitate to reach out to them. Thank you for great service.
Service tech looked over my reverse osmosis water system , my hot water heater and water softener. He gave me good honest advice and no additional work was required at this time. I may do some of the work he suggested in the future and have his company complete it.
The boiler for my in-floor heating system wasn’t working on a sub-zero winter day. Braeden from MSP arrived within 90 minutes of my call and quickly diagnosed the issue. He needed to purchase a part, but returned quickly and had the repair completed 20 minutes after that.While working on the boiler, he noticed some dripping from piping related to my water heater and he adjusted some valves to rectify that. Finally, he gave me a helpful (and clever) recommendation to cheaply improve a chronic issue due to the way the original HVAC installer configured various intake and exhaust ports on an exterior wall of my house. And there was no charge beyond the boiler repair!Braeden was professional, courteous, clearly very competent and conscientious. As usual with MSP, I’m very satisfied with the work & will continue to use them for all my HVAC & plumbing needs.
Had Dan come out. Ignition was unhappy, and pilot wouldn't light. Little cleaning, and some elbow grease, and Dan had my hot water heater repaired and flushed in about an hour. Pleasant guy. Saved me $250 on a new burner assembly for my water heater
Dan understood the plumbing issue and knew exactly what to do to make the repair. Very happy with the service and will use them again.
Cynthia Larson
5 months ago
Tom was very professional, friendly knowledgeable. Did great job!!!!! Was very happy with quality of his work.
Stephanie Dahms
5 years ago
Had a great service call to replace a leaky outdoor faucet. Nick was clean, professional and personable. Work was done within time window allowed and he kindly gave me recommendations on some future upgrades.
Sam, who did the work, was very friendly and knowledgeable. I liked his temperament. He was honest, and he addressed the issue promptly.
Thomas was very efficient in determining the source of a leak in my water heater and repairing it. The cause of the leak was clearly explained to me along with the necessary repair.
We have had a service contract with MSP for about two years, since we moved into our new home. They have consistently provided us with excellent service. Today was no different. Jake was here promptly at the scheduled time and was able to repair our furnace very quickly. He was thorough and very professional. And, what a nice young man! We really appreciated his time and expertise. Thank you!
We were blown away with the service provided by Jake today. Easily the best experience we’ve had with any repair technician in our home. Jake was thoughtful, kind, and explained everything thoroughly and gave an accurate price on the spot. We look forward to working more with MSP Plumbing, Heating, Air because of this experience.
Andrew Abu-Ghazaleh
3 years ago
What a great experience. We were getting ridiculous quotes from different vendors when our boiler went out. The company that came and turned our heat off and tagged it gave us a price that felt like we were being taken advantage of. From the moment MSP Plumbings salesman Nick came over, we have felt the experience has been perfect. The work is quality and the price was better than four other companies we received quotes from. We were ready to start the work as it was cold out and they started the very next day. The plumbers showed up on time and completed the work in the time they stated. Really great experience, so much that I never write reviews....ever..... and I felt the need to do it for them.
Roxanne Boehmer
a year ago
Great group of people to work with. They came out and explained in detail what I needed, then took the time to help me research and understand it all before scheduling. The installation was done by 3 very professional young men, who took time to show me how to work the new installs, and they left the house clean. I have referred them to several family and friends and will be only using these guys in the future.
Michael Krantz
7 years ago
I am very satisfied with the service Bruce Anderson provided. He was first of all on time and courteous.Checked out the problem. Kept me informed about what he was doing. I had my hot water back on in a short time. Plus he informed me about the service plan you offer which I signed up for because of Bruce. Looking forward to working with your company and Bruce again. Hopefully for maintenanceonly. Thanks for you prompt service. I would rate the experience a 5 Star.Mary Jane Krantz
Jon Blomquist
9 months ago
Jeff was great! Extremely knowledgeable and easy to talk to. Our business will stay with MSP because we trust Jeff to keep our appliances in top shape!
Jackline Mukiibi
2 years ago
From the first contact for help to the complete installation and a mishap on my billing issue (my fault, over charge limit!), every person I engaged with was friendly, courteous, respectful, helpful and knowledgeable. Haven't experienced this level of service for a very long time. Professional team, executing professional and efficient work.10/10 would recommend. Won't be calling anyone else but MSP plumbing, heating and air from now on!!Thank you all. Great work and amazing service!!
Brian Murphey
3 months ago
Tony, Walter, Bo, and Elliott were very professional and answered all our our extra questions. They offered the most economical choice and explained next steps if needed. Bo took the time to show me what he was doing so I would know how to do it next time. Nothing but great things to say about this place!!
David Jackson
4 years ago
Had a technician who showed up after only one hour on emergency call. Wasn't able to fix the problem that night because the furnace needed replacing but did provide three space heaters until the repairs could be accomplished. That is great and thoughtful service in my book.
Fran Strefling
7 months ago
Kevin did an amazing job and is always honest with what needs to be done. He has never tired to sell a project I didn’t need and is a very meticulous professional.
We love Braeden! He’s professional and personable; always does a great job for us.
James Schuster
3 months ago
Tom was super friendly and did a great job. Highly recommend!
Jesse was great. He identified the problem after eliminating other possible problems. He arranged for an electrical company to come and fix the problem. He was able to establish a short term fix to allow us to have AC service until the permanent fix could be completed. He helped us understand the problem and remedies. He was friendly and curious. He went above and beyond our expectations. His service is indicative of the quality of service that we have come to expect of MSP
christopher ebner
4 months ago
did a great job. Prompt. Effective. Great to work with.Super efficient with new furnace install. Everybody in the chain did an amazing job. Jesse the tech was awesome(deserves a huge raise). Alex, sales crushed it (buy from him) and Josh who I did not personally meet had the furnace installed like a boss. Furnace failure to installation under 24 hours.Tyrone was great. Very professional. Very informative. And, best yet, a really nice human being. I highly recommend.
Highly recommend MSP plumbing and heating. Great customer service by Andy F. He was very thorough, explained what needed to be replaced and why. Went above my expectations to get the parts needed and installed in the same day.
Thomas Glatt
9 months ago
Thomas was terrific. He has helped us before. Great service, very friendly. He represents MSP well.
While price was competitve among the multiple bids we received to replace both furnace and AC, it was the extra effort and knowledge they provided to ensure that we were getting the right equipment. Had problems with the new digital smart thermostat and replaced virtually the day we called in about it. Techs are extremely customer service oriented and knowledgeable. This industry is plagued with bad apples. This company isnt one of them
A very nice technician came to my home, I felt very confident about possibly using this contractor. Bid was emailed with disclaimer stating its validity and all inclusive specs. I reached out to the tech with a question regarding bottom line price and he replied that I should check my email for a second email with a screenshot of where that info is located. Upon checking, dollar amounts were almost double of what my bid reflected. I assumed it was merely an example. When I inquired about the pricing discrepancy, he told me that was my bid, the first was incorrect. No disclaimer in the email and no statement that the initial bid should be disregarded within that second email. I spoke with the owner and he informed me that I was trying to scam them for the better bid. Really? Needless to say, they made my mind up for me as to which company NOT to choose.
Angela Kay Patsy
a year ago
Bo was extremely knowledgeable, professional, and willing to answer any questions I had related to my water heater issue. They were extremely fast squeezing me in! I felt very at ease, being a first time homeowner! VERY impressed! Would definitely recommend!
Sandy Fuenffinger
4 weeks ago
Really liked Greg. He was very knowledgeable and helpful to our needs. Would highly recommend MSP to any of our friends.
Nick was on time and very profession. He displayed a high level of knowledge in relation to the pluming industry. He was able to quickly identify our problem and give a good estimate on the cost of the fix. Nick was also able to give us valuable advice on other home appliances such as our aging water heater and water softener without being pushy for a sale. I would recommend this company and specifically Nick to any family or friend in need of similar services.
Andrew Sundblad
a month ago
Peter was very friendly and helpful. Fixed a leaky pipe and made sure my water softener was set up right - something he didn’t have to do.
Denny Nightingale
a year ago
Bo performed the annual water heater checkup. Knows his job well, is very pleasant & engaging, has IT(the ability to create trust quickly).
Tonny and Felicia M & R
3 years ago
From Eric, the sales person we had the initial consultation with to the install team: Nick B, Josh, Todd and Clint, the MSP team provided us with step by step explanation of what to expect. They were patients with us and their work exceeded our expectations. They were punctual and they finished the work within the time they said it would take. They were respectful and carefully cleaned after themselves. Last but not least, MSP offers very affordable maintenance plans to provide the peace of mind the homeowner who just made a sizable investment needs for decades to come. Thank you!!!
ErikCris Lien
7 months ago
Love all my interactions with the MSP team. Today’s visit from Tyrone was thorough, straightforward, and professional. Thank you!
I have been a member of MSP for a few years now. I must say they have the quickest response (24/7), and a very friendly crew. Recently, I found they even upgraded their service to give you more timely information when a technician is heading his/her way. They are very respectful, always listen careful to me, and answer my questions without reserve. So far, for HVAC service, they charge fairly. And it is totally worthy the membership fee. It is (still!) less than $100 per year, but they give you two free inspections, one in spring/summer for air conditioning, and one in fall/winter for furnace. I am happy with them.
James Alexander
4 weeks ago
Bo provided good alternatives to several plumbing problems then efficiently implemented those we selected. We look forward to working with Bo again.
Bo is a knowledgeable, friendly and competent plumber. Explained everything he was doing, answered all my questions and taught me some basic plumbing. Great guy who I liked working with in my home. I would ask for Bo the next time I have a plumbing problem.
I was notified via text and phone when Nick was on his way, which was during the scheduled window. He was friendly and professional- explaining any concerns and education on how to prevent the issue from reoccurring. Great experience- would use MSP again!
Pamela Dronen
2 months ago
I am selling my house, and of course, the air conditioning unit went on the blink. I think my technicians name was ZONG. He was very helpful, and very informative. Gave me suggestions on what we needed to do to fix it and if I wanted to or not. He was not pushy. While the company neglected to inform him of the discount that they had running for HVAC systems, we were able to rectify it very quickly. I would definitely recommend this company again and use them again, as a matter of fact, I bought their preferred customer membership. I hope to never have to use them again, but if I do, I know I’ll get top of the line service. The only complaint I would have, and it’s not really a complaint. It’s a suggestion to the receptionist who answers the phone. I believe her name was Drew. She needs to say goodbye to her customers and not just hang up. I had three interactions with her and she did it every time.
Ryan Schuldt
7 months ago
Mitch is a fantastic tech--been dealing with a backordered part for nearly a year and he called regularly to keep me updated. When he first noticed the problem I had trouble hearing what he was talking about and he said trust me, it's not supposed to sound like this. He finished the swap and the difference between the old motor and the new motor is obvious--clearly he knows what he's talking about. Glad i have them do regular service checks.
Xavier was very professional and knowledgeable about the A/C unit. Arrived soon after notifying us that he was coming and did quick work. Very satisfied!
Jason did a great job in servicing our water heater. He point out the problem we are having with city water with dark brown deposits and slime from the water heater. He recommended a carbon be put inline to clean the water before the water softener and water heater.
Brenda Roberson
a year ago
Have had great service with MSP. Tony is my go to guy. Always professional, wears a mask in my home, very knowledgeable, explains/educates/shows me exactly what’s going on and best practice to fix the problem. AND he’s a nice guy who I feel very comfortable having in my home.
Tom came to do a water heater tune-up, which he accomplished with great efficiency. He was clear about what he was doing and abut various options we had for other issues, and he was very personable.
Angela Simons
7 months ago
Services techs have all been pleasant each time we have used them. They arrive on time, often early within the time interval, and are efficient.
These people are thieves. DO NOT Hire them for any work. I never write reviews...but I had to. I had a quote for a few plumbing issues. Some non standard flex tubing and a double trap under my sink. They want nearly $2000 to replace these with standard pipes. They would not give me a labor/ Parts breakdown. I think they wanted nearly $1000 an hour!!!!**Update** I had mike’s plumbing plus out to do the work he spent 1-2 hours to complete all the work needed, charged me $220.
Brian Anderson
6 months ago
Nick is very knowledgeable about heat pumps and answered all my questions. Will definitely consult with MSP when I'm ready to install.
David Belmares
5 months ago
Tony did a great job on my scheduled furnace maintenance did the job in a timely fashion without rushing.
Highly recommend!
Matt and Xavier did a great job of maintaining my heating system. They answered my questions and provided excellent professional service. Plus they were really nice and polite guys. I'll recommend MSP any time!
Joseph Wagner
4 months ago
Boiler and hot water heater inspection. Tech did a nice job explaining work performed and recommendations.
Jonathan Dao
4 months ago
Water Heater pilot kept going out. Had no hot water for a week. I called MSP early in the morning, after calling multiple companies. Dan arrived 10 minutes early. He got right to work and did his due diligence to examine water heater. Unfortunately I had a defective Rheem. Dan was able to diagnose the water heater and was able to provide options and an out the door price right away. After we agreed on price he went to work on it right away and finished in an hr. The whole process only took an hour and we were grateful for Dan to come out. We will continue to use their services. Dan is good and Rheem is bad is all you need to know.
Absolutely love this company! They keep a record of how old your water heater or furnace is and then were able to come in and give me four options of what I could do to fix the problem. I signed up for the annual program which gives you yearly maintenance AND discounts. The service guy was super friendly and knowledgeable. He was also friendly with the dogs and made sure they didn’t get out or in places they shouldn’t lol. I’d highly recommend them to anyone.
Dan was great! Very knowledgeable and professional.
Jason Duffy was the plumber who came to do a maintenance check on my water heater. This is the second time he has been here to do this. I was glad to see him again as he is a polite and fun person as well as a very skilled and savvy plumber. Jason found some concerning issues with my water heater and patiently and clearly explained them and discussed various solutions to them. He made a call to a colleague and to the utility department in the city I live in for information relevant to the situation. Jason then wrote up my options with no pressure on me. I appreciated his candor and honesty.I highly recommend him!
Drew was professional and personable. He explained things in terms I understood. We will use MSP's services again.
Peter came out to take a look at a leaking pipe and alerted me to other issues that need to be addressed (which should have been identified on the inspections of my recently-purchased home). I now have information I need to follow up with the inspector since repairs for the non-compliant items will likely be very costly and require significant demolition and restoration of parts of my kitchen and roof. He took the time to explain how things should have been installed and what will be required to move forward with repairs.
Dustin Haider
3 months ago
They were wonderful. They took time to make sure everything worked and when things went away, they were patient and made sure things were done right. I highly recommend them.
I had a great experience with the service technician that came to inspect my plumbing. The technician went beyond simply filling out his checklist and reporting the results; he was he was able to give me a better overall view of what was going on in my house. He was able to tell me what needed to be fixed, why it needed to be fixed, and possible issues that could arise in the future. Additionally, he was very positive and welcoming of any questions that I had. I've had a lot of technicians just be and in and out type of people. Though they did good jobs, there were some definite rushed experiences. With Mike, however, I felt like he was committed to making sure I had everything he could provide so I could make good decisions in my home.
I’ve been struggling to find a company to come out and fix my garage heater (Mr. Heat Big Maxx). There was an issue that I could not diagnose. I contacted the company that manufactures the heater and they sent my a replacement motherboard. Lacking the skill set and confidence to do it myself, I reached out to MSP and they sent Jake over. The company contacted me multiple times to ensure they knew what was needed and so they could send someone with experience to complete the job. This was not something they typically worked on, which is the response I got from a few companies. Nonetheless, MSP accepted the job and I could not be more grateful. Jake fixed everything very quickly and professionally. In my experience and given the season, these repairs can get very expensive. MSP’s prices were beyond reasonable and I was at the point that I would have paid double what was charged. I will be using MSP for any future issues. Cannot recommend them enough!
They had a tech out to my house in less than 2 hours after my furnace was short cycling. Drew was incredibly quick at finding and fixing the problem, offered professional but not pushy advice, and was just a nice guy. Will absolutely use them again!
Scott Schroeder
6 months ago
Sam S. Was very easy to work with and he got the job done quickly. He drained and inspected our water heaters. Scott S Stephen P
sandra Johnson
3 years ago
They were professional yet personable with a good sense of humor. They were on time, and worked the hours it took to get the job done on time. Quality was A1+. They didn't need to be responsive which is the best way to be responsive. Yes, it was a really good value for the amazing comfort we are now enjoying.
Eddie Corcoran
3 months ago
Update: Danielle from MSP called me the next day after I posted this review with reference numbers etc. for me to verify with the utility company. She was very helpful and had already done research before reaching out. While I was expecting two separate payments per their salesman, I guess the rebates were combined by the utility company. A misunderstanding mostly on my part as I couldn't find the rebate amount(s) in writing after the months had gone by. Still, it took a 2-star review to get a response from the company via our ongoing email, and they resubmitted a rebate to get declined vs looking into the issue then. All in all, I will still do business with them as they stand behind their work and we love the new system they installed.Original Review: Hired MSP to install a new top-of-the-line furnace and AC. The initial installation was performed with errors in the work order, but the company made it right and came back to correct the mistakes free of charge. On another occasion we had a condensation leak and their tech repaired it, but in doing so pulled open a part of the intake/exhaust pipes and had to come back the same day to repair that as well. As far as installation and service goes, they are fine.So why the 2 star review? Responsiveness, or lack thereof, of their permits group who assists in obtaining energy rebates from your utility company. By all means do not trust them to do this process for you, I wish I had taken on the responsibility myself.When they quote the furnace and AC, a major selling point is the rebates you will get back from your utility company. I was told to expect one rebate in summer for the AC and another in the winter for the furnace. I received a rebate check in the summer, but winter has come and gone with no check. I originally reached out to the permits group (that took my information and promised to do the process for me) on January 21st with my concerns, on Feb 10th, after I followed up due to lack of response, I was told no action is needed and they are processing rebates as fast as they can. On March 25th I sent another email and again, after I followed up once more, I was told on March 30th that the permit had been applied for. That same day my utility company notified me that an application had been received. Weeks later, the application had been denied, stating that payment was already issued. I did not receive the payment, but understand things happen and reached out to the permits group for clarification and next steps. I have been stonewalled with zero response after two emails with the issue, sent days apart.I will update this review once the rebate I was promised is received.
Last winter me and my family did not have a heating system and this summer I installed one so I can have it before winter and msp had great piece and the installation went amazing
Dieter and Eric were out to replace about half of the galvanized water pipes in our house. They were quick, professional, and spot on with their estimate. They left everything clean and ready to go. It was a very positive experience. We will have them back to finish replacing the rest of the pipes later this winter.
Chris Petersen
5 years ago
I had a ductless, 4 zone mini-split air conditioner installed in my older home with radiator heat. The installers were absolutely fabulous and answered every question I had. The work performed looks spectacular, and I've already had complements on the work. While it wasn't the cheapest install, MSP was quick to respond, and installed about a week after the contracts were signed. I would definitely recommend them in the future.
Luke Friedrich
7 years ago
Brian A came out to diagnose AC leak issues through my furnace/AC unit. He was great to work with, fixed a few immediate needs, and answered lot of questions I had. Beyond the immediate repairs, he walked me through some additional maintenance steps to help out in the future and understood us working within with our budget. Some of the service recommendation price estimates were higher than I initially expected, but overall a very positive experience with Brian and his work.
Peter Spindler
8 months ago
Drew, the service tech, did a great job! Thank you MSP Plumbing and Heating for your lightening fast response time!
Richard Grossman
a year ago
Dan did a fantastic job replacing two shut offs and faucets which were on the verge of breaking from ice buildup and about to flood our basement. He was a pleasure to deal with. Give him a raise. Highly recommend. 5 Stars!
Karen Van Schyndel
a year ago
We didn't realize what a difference some professional repairs could make in the livability of our home! The drip is gone, the water pressure is restored, the drain actually drains and looks better, and the toilet flushes without all the fuss. Thank you for your expertise, Nick G.
Justin W. arrived on time with all his necessary tools and equipment. He was very thorough and professional and took the time to answer all my questions. He also spent time pointing out possible problem areas in my furnace and made recommendations to alleviate these issues. After completing his inspection he gave me written notes as to what he had done and recommendations for immediate service as well as an estimated price list. I highly recommend Justin W's work.
Very quick service, person arrived within 2hrs of our call.
Valentino did an awesome job fixing our furnace issue. He was very professional and figured out the problem within minutes.
Jeremy did a great job, worked carefully and made sure everything was in order before leaving. He was also super accommodating knowing I was working from my home office and had meetings in progress.
Great customer experience. 👌
The gentleman that came to my home to inspect my furnace was very kind and helpful. He made sure I knew what he would be doing. He offered me the maintenance program which I signed up for. I am very impressed with his knowledge and politeness. I would want to request him for any work I need done!
Louise Maynard
4 years ago
I highly recommend MSP. They are prompt, efficient and professional. The office staff and the technicians are very friendly, understanding and easy to work with. Sign up and join their most affordable Total Comfort Club. Now that my boiler is running smoothly, I'll have the water heater checked out. Give them a call....I'm glad I did.
We spent significant time with MSP on our furnace estimate. We had a plan and had reviewed all options. We identified a start date two months out. Just before the start date, the technician contacted us to say it would cost $2k more and would be problematic, after leading us to believe it would work as we budgeted and got financing. He then dropped off the face of the earth and stopped communicating with us. He basically wasted two months of our time. I would not recommend them. Under the circumstances, they merit a big, fat ZERO.UPDATE AND RESPONSE TO MSP: No thank you. In fact, we did receive a complete bid from MSP from the guy who disappeared later, so you did complete the process. We have decided to go with Hoffman. They stayed with the process every step of the way, discussed our needs and provided a bid.
Valentino did a great job. Super cool dude. Gave me some helpful info and steps to keep the system clicking without any pressure to upgrade or oversell unnecessary features. Mps StPaul always has great courteous staff that make it easy, so it's no surprise. Thanks!
Tom Bergstrom
6 months ago
Mitch is great. Very helpful & patient. Very good with older people like us who are not very tech savvy. A great representative for MSP.
Great company to work with. Our tech Jason was great. Very knowledgeable, great listener, and very thorough. We’re on their maintenance plan. For about $9 per month, they come out a few times each year to tune the A/C, furnace, and water heater systems. Cost of these visits alone would exceed the monthly, and they help us to satisfy warranty requirements. Very happy overall with MSP.
Lourdes Borges Ruiz
2 weeks ago
I belong to the MSP membership program. Tom checked out the sump pump and answered all my questions. Straight to the point. Friendly and knowledgeable. Found area of wall where leaking water was coming into my basement that others had missed! A+ service.
Jay Rajaratnam
a year ago
Nick was very knowledgeable in helping me understand the options for a heat pump HVAC install. Highly recommend him for his expertise.
richard white
7 months ago
Jesse is a personable young man with a positive attitude and a quick smile. He serviced both of our heating units and then sat with me and had a few suggestions going forward. (I really have to remember to change the filters!). Plus he serviced the humidifier equipment. Jesse is the reason why I only useSt. Paul Heatiing... good people and excellent service. Give this young man a raise!
Paula Leonhart
3 weeks ago
Nick was very professional, knowledgeable, explained issues and completed the work prompt. So very pleased. Highly recommend this company for service! Paula
Christopher C. Wilmot
a year ago
Probably not the cheapest service, but MSP Plumbing Heating Air was very reliable a few different times for various calls that I've put in. Always friendly scheduling staff and the plumbers are terrific. Would recommend for your needs.
Our technician Jake was very knowledgeable and helped identify trouble with our system that was easy to fix. Very happy with MSP in our first few interactions.
ryan vandomelen
4 months ago
I've been a monthly member of the MSP program since last fall. Everyone who has come by has been professional and knowledgeable. Nobody has tried to upsell me, they've given great advice and made sure everything is in working order. I was also impressed that they proactively called me to schedule a tune up which was 'free' with my monthly membership. Overall highly recommend so far.
MSP always does a top notch job!
Karen Proesch
7 months ago
Bo was 👍 He diagnosed that our water heater gas valve had gone bad and it being a Saturday not easy to get the part. So he went and got it himself. Came back and installed it. We have water that is the correct temperature again! Even checked with us the next day that all to make sure everything was okay. Being that we are senior citizens, that is very much appreciated.
Martin Vanderzanden
8 years ago
They supplied excellent customer service. Not only was the office staff professional and courteous, but the plumber was too!! The plumber was a true professional. He understood the situation, explained what needed to be done in a way I could understand it and then he did what he was called in to do. He did a great job keeping the job site clean, which I really appreciated. I would recommend Minneapolis Saint Paul Plumbing and Heating to anyone. They are great!!
Steven Schafer
11 months ago
Purchased new furnace. Mr. Cisneros first called to explained that he would be a few minutes late for the appointment. He explained all facets of the products and procedures of installation and financing. I was very impressed by his presentation and professionalism.
Jason Barrett
11 months ago
Excellent! Joe is very knowledgeable, thorough, down-to-earth, friendly, and honest. He communicated everything clearly and was very helpful throughout. (Even our dogs instantly liked him.)
I love this company and the people who work for MSP.
john reinartz
6 months ago
MSP replaced my tankless hot water heater. Prompt, courteous, professional, excellent quality, and super easy to work with. A+++ rating from me.
You expect a service company to be clean, professional, and on time. But add to that the personable technicians we have had. I highly recommend this company.
My furnace died and they called quickly and set up an appointment that same day. I had gotten quotes for similar furnaces from another company scratched out on a carbon copy bill. MSP had this great brochure with all kinds of detail about the different furnaces and options. It was a very helpful way to compare the different models. I made a selection and they were at our home bright and early the next morning and we had heat by the end of the day. Sales people and installers called and doubled checked meeting times and schedules and were very courteous and helpful. Price was great and they did a top quality job. I couldn't be happier.
Donna Brittain
a week ago
Drew was highly professional and knowledgeable! He took the time to explain to me and show me the areas that were damaged. Drew shared with me several possible options, as well as pros and cons with each. He was efficient, easy to understand, and trustworthy.
Elias Saavedra
6 months ago
Drew was very knowledgeable about my system. Was able to answer all my questions, great technician. Will definitely call MSP again for future servicing needs.
Mark Schlumpberger
8 months ago
Very responsive and willing to work within our schedule. Elliott was very personable and knowledgeable and explained everything clearly and thoroughly. Will recommend and will definitely use their services again.
Tim Litzinger
5 months ago
Here for maintenance. Had to replace anode rod and was honest and knowledgable regarding whether to replace immediately or if can wait. Always high quality from this business. I recommend the maintenance plan for items installed by them.
Bo came earlier than expected and performed the service very promptly and professionally. I will definitely use MSP again in the future. Tip: Save yourself trip charges by becoming a MSP member especially if you know that you will use the services multiple times within a calendar year.
Karen Mergener
3 years ago
Had Nick here this afternoon. He is so efficient and helpful! He did the work quickly and cleaned up so well.I appreciate all that got done today and will deal with your company from now on!I have a young man here now finishing up by checking the furnace. His name is Justin.I am so pleased with both of them. Thanks for the good service!I will highly recommend your company to all of my friends!!
Josh came out within 24 hours to replace a faulty gas valve in a new boiler MSP installed last spring. Responsive timing, under warranty and professional work. I appreciate the quick response as it is starting to get cold here in St. Paul.
Tim was EXCELLENT!! Thank you to Tim and MSP for diagnosing my troubled furnace. Tim was friendly, professional, knowledgeable and thorough! I’m glad I called when I did. Right on time. Thank you MSP!!!
Patricia Renner
a week ago
I signed up for service on heater and air conditioner once a year
Considering whether or not to have MSP install whole hose water filter
ROCHELLE FOX
7 months ago
Jason with MSP was kind, took his time and gave a lot of options. Great asset to the MSP team!!
DJ Musically Rich
a month ago
Chandler did an excellent job with the yearly check of my furnace. Thanks!
Isaac Ophoven-Baldwin
a year ago
Excellent service from Bo. Very straightforward explanations of the work being done and the plumbing of my house in general. New water heater is working great.
Andy came out and fixed my AC today ( it was a very hot week to be with out it)😩. But he got it up and running in no time. He called me when he was on his way so I could stay at work later. He was polite, courteous, and put on shoe protectors when he walked through my house-which I appreciated as I just got new carpet not too long ago. I thought he did a great job and will use them again. I will sleep well tonight 💤😴.
MSP contacted me to set up an annual tune up of my water heater. It is so nice to know someone is monitoring that on my behalf! The tech, Jason, was kind, considerate, friendly, and knowledgeable. Thank you, MSP!!!
Zach with MSP was really great! He was patient with us, and when issues came up requiring the gas provider to get involved, he kept a great attitude about it. The price of the service was reasonable, and included additional advice and knowledge from Zach. MSP was able to respond the same day to an issue most providers have been saying will take up to a week, and to resolve the issue with our furnace in a matter of hours.
Charlene Andrle-Olson
7 months ago
The plumber, Dan Willert, was very professional, arrived on time and did a full toilet tank rebuild on my two toilets well within the 2 hours alloted. He knows the plumbing business well and answered my many questions in great detail. I'd highly recommend Dan. Thank you.
Ive started using MSP back in 2016 and I'll never go anywhere else. MSP is the best they've done all my hvac, water heater and plumbing for my house. I will a customer forever. Keep it up everyone. Thank you Sam Schmidt for all your work today, you are one of the resons why I'm going to be a forever customer.
MSP Plumbing Heating & Air does routine maintenance on my AC, Furnace, and Water Heater. Their employees have always been courteous, efficient, and informative about their repairs or recommendations for future consideration. Highly appreciate their work ethic!
Jacob Coleman
3 months ago
arrived on time and was very professional. Quickly diagnosised the problem and fixed it very quickly.
They addressed my issue first thing (it was even on a Saturday), professional, great service and all works as it should. I am also happy with their monthly plan and see good value in having it.
Victor Malles
3 weeks ago
Bo was friendly, personable, knowledgeable and answered all of my questions, even the ones not pertaining to the main reason I calledHighly recommend!
We had MSP Plumbing, Heating and Air come out to perform a tune-up on our AC. Our technician, Zach, was very professional and informative. With the tune-up came a short list of recommended services. Where I may have passed on one or more of these, because we have an older unit we decided to go ahead. We do have an extended service contract so product and services were discounted and then we received an additional 10% Off for same day service which help. All-in-all, we were very happy with today’s service by MSP.
Heidi Wachter
4 years ago
My gas boiler started making funny noises when the heat was turned off so I collected quotes for both repairing and replacing from several companies.From the start, the folks running MSP were super-friendly. The HVAC tech they sent to give me a free estimate, Drew Freeman, was wonderful. He thoroughly explained all the issues with my boiler and was patient with all of my questions and gave me a full range of boiler replacement options that were much more affordable than competitor pricing.He was also nice to my dogs!Give this company a call for any heating repair or replacement issues. They seem to value their customers over making a huge profit.
Kait Ripley
11 months ago
Bo was knowledgeable, friendly, and quickly fixed our problem! When he left, I felt like I knew way more about our plumbing. We signed up for their membership program and are relieved to know we’ll have MSP to help us with all our plumbing,heating, and air needs in the future!
Darlya Coyer
3 months ago
He was on time ,explained exactly what was needed to fix the problem. Was very polite and explained how not to have the problem in the future.
MSP came over to fix our AC that just went down last week. We were scheduled to have it looked atbut we needed it done immediately due to our child having very bad allergies and asthma, the sent out Technician Tim Harris the very next day. Tim had our AC up and running quickly and professionally. He saved the day. My kid can now sleep comfortably tonight. Thanks again! Tim
Marty Watson
4 months ago
Alex did a great job. On time, efficient and very pleasant and professional. Explained the health of my Heating/AC and gave a quote for new system. I felt confident in his explanation.
Dan Willert explained everything for me about my new kitchen faucet, warranties, and pricing. He was very kind and helpful and arrived right on time! I will use MSP and Dan to install my bathroom fixtures!
LeeLee O'Leary
3 years ago
Every time I've had MSP out to repair or replace anything they have done a stellar job. Every tech I've met has been super friendly, confidently professional, thorough and careful with their explanations of work to be done and how much it will cost, and incredibly adept and proficient with their work. Bo was so kind and not even a little bit awkward to have around the house for a couple of hours. He ran into a few issues and yet he still finished in less time than he thought and quoted to me. He went above and beyond to help me with all of my plumbing concerns and gave some great advice. I loved his southern manners and appreciated his professional ease, knowledge, and sense of humor. I didn't once worry that I might have any issues with what brought him to my home in the first place. He's a wonderful tech and a great asset to MSP!
Katherine Nyberg
a year ago
We had two gas leaks in our pipes in the basement that Xcel Energy found. They shut off our gas so we felt urgent in finding someone to help and didn’t know what we were in for. After two companies didn’t want to take on the liability of fixing our gas pipes, Peter from MSP showed up quickly and inspected everything, worked out a plan, walked us through it and talked through worst case scenario so we understood. He scheduled a return at 8 the next morning to start work. He showed up on time, started work and got done a little earlier than we anticipated. He was able to dodge worst case scenario saving us thousands and he thoroughly tested the gas pressure and made sure there were no leaks. He also walked us through pricing and their care plan. I recommend Peter and MSP for repair work you can feel good about.
I called for an appt for a furnace estimate. Old furnace working fine but it's old-- Alex came within an hour, went over all the options, answered all the questions I had. Very knowledgeable and professional. I will definitely consider MSP.
The Michael W. Johnson
2 years ago
My plumber was Bo. This young man was very knowledgeable. I was a very capable jack of all trades handyman until I was disabled at my job. Bo told me what he had encountered while searching for the leak(s) in my kitchen faucet. Then he showed me what it looked like and what he proposed to fix the problems. I was comfortable with his diagnosis and I believe he was spot on in his proposal on how to fix the problem in the most cost effective method. I agreed to follow through with his plan. When Bo left for the day, I felt as if I was saying good bye to a trusted friend.But then, I purchased a replacement faucet that Bo had recommended. He told me told call that night, which I did, and a different plumber would be out the next day to install it. I knew Bo was going on a short pre-Christmas vacation, so he would be unavailable the next day. When the MSP Plumbing dispatcher, Amanda, called to schedule the next morning,she told me the first available opening would be the following Thursday. I told Amanda this was unacceptable and that Bo had stated that someone would come out the next day, not a week later. I was so satisfied with the conditions of this repair that I allowed Bo to additionally sign me up for their Total Customer Care plan to maintain our water heater, furnace and air conditioner.Needless to say, I was furious when all Amanda could offer was an apology for Bo.Bo never would have accepted this delay as he had shared his plans for what he was going to do on his vacation. And I told him we were flying down to Kansas on Thursday morning to spend a week with my daughter's family after Christmas.IF, MSP Plumbing had been able to follow through as Bo had promised, I would have rated them with 5 stars. But, with the promise of success and then the let down of no plumber before Christmas really stifles our holiday family plans. I have no choice but to find another plumber. There was tremendous potential, but thats all.*I have been paying $8/month for a perks plan with MSP Plumbing even though they burned me on my kitchen sink install a year earlier. I called MSP for an emergency main drain clean out today. My call was made about 2pm. MSP for an emergency couldn't make a service call until Monday Morning, and this was Saturday afternoon. I am aborting my contract with MSP. I would DISCOURAGE anyone from doing business with MSP.
Very good service. Dan explained things well, was courteous and work was highest of quality!
Kendra Vessey
10 months ago
Nick was awesome! He answered all of my questions and concerns and was able to do some installs that I thought I would need to wait on to have done! He was so friendly and I felt secure about the work he did! I plan to use MSP from now on!
Britta Anderson
3 years ago
Our technician, Zachh, was very nice and friendly. He explained things and gave me options. I really liked him and hope he’s always my service gentleman. I can’t say enough good things about MSP. Their service plan is worth getting if you don’t have it.
James Pacala
5 months ago
Nick Harrington provided outstanding service. Excellent communicator. Professional, courteous, friendly, and on time.
Jacqeline Punch
6 months ago
We have had good experiences with MSP Plumbing on a variety of projects. The quality of work and staff have been very good. Staff consistently take the time to explain what they are doing and answer questions.
Lee Ironside
11 months ago
Water heater broke 9 pm Friday. Booked online appointment at 10pm for next morning. Got a call at 8:02 am. Service on site at 9:30. New water heater installed by 1:00 same day. Price was not terrible either. In the range of estimates I found online.
Tony was friendly and communicative. Listened to the issues we have and offered suggestions.
I have never felt so swindled. I just wanted a garbage disposal replaced. I had already bought the new one. When the tech got to my house, he looked at it for about 30 seconds and quoted me $800. I balked at the price and he proceeded to tell me what made the job so difficult and time-consuming, hence the high price. In less than an hour, he had the new unit fully installed. Certainly didn't seem difficult or time-consuming to me. But he already had me on the hook for $800. With no parts listed on the invoice because I bought the new disposal myself, they literally charged me almost $1,000 an hour.The work was done well, so I gave them 2 stars instead of one, but 1 star feels justified too ..
Joe did a thorough job checking each part of our furnace, cleaned it, labeled everything and gave us a short term and long term needs assessment. He was friendly and explained thing in layman's terms. The services came to $8.95 with the monthly plan! We now have a piece of mind and not wondering what is going on with our furnace.
Martin Blank
8 months ago
Dishonest. Unfortunately, not knowing any better, we have used them for years and subscribed to their Total Comfort Club. Our house is less than seven years old and we have never had a single furnace or A/C tune up appointment where an issue wasn't found or they didn’t recommended expensive upgrades. Their technicians are more adept at sales than actual maintenance. After their latest tune-up, they said our furnace would need approximately $1800 in repairs. The technician stated he could hear oil dripping from the blower motor while the unit was running. Huh? We detected no audible sound and there are no traces of leaking oil.He also recommended that the flame sensor be replaced at $500 for a $20 part that anyone can replace in 5 minutes. And finally, to clean the blower scroll fan because it was dirty ($250). Something they just did less than two years ago. I opened the furnace and it is nearly spotless.I would have assumed that the flame sensor is cleaned during preventative maintenance, well it isn't by MSP. This is the most common cause for furnaces to stop working. They wait until your furnace stops working in the middle of winter and then charge extra for an emergency service call to replace it at an exorbitant price.Anyway, we finally decided to get a second opinion and as I suspected, these urgent repairs either didn't exist or weren't immediately needed.There is always a high-pressure sales pitch at the end of every appointment and some critical fix is always recommended to place fear and urgency in the customer.There are too many other honest companies, that value your business and trust, than to work with MSP.
Nick was great. Explained everything clearly and did a terrific job. Will definitely recommend to others!
David Vincent
a month ago
MSP proved there is a reason they have been around 100 years… with hopes of more. Great Folk, pleasant attitude with difficult challenge. Thank You MSP 😊
Fast and prompt service. Nick was great to work with and gave me some good options with no pressure to chose the most expensive. He was focused on what I actually needed and wanted out of a new boiler system vs. what would be the greatest profit for MSP. I will use these guys again for sure.
MSP came out to do a routine check on my hot water heater and Nick checked everything, and went above and beyond what he needed to do. I am very impressed with all the people at MSP....they are very professional and helpful. So glad I picked them to take care of my hot water heater, air conditioner and furnace which I purchased from them as well..great job!
Tom was great. He was super friendly and did a very thorough job. He was great at explaining everything to me so I really understood the situation. As always, I appreciate everything MSP does for us.
Always happy with MSP! They've helped service several different systems at two different homes for me.
brian kindler
3 weeks ago
Great experience with MSP from the initial phone call to the consultation. Dre was prompt and informative helping us choose the correct unit for our home. Will use MSP in the future.
Virginia Clay
5 months ago
Elliot came out to to do a furnace tune up for us and he was an absolute professional. He was very customer focused and courteous. I am very pleased with the my interaction with Elliot and MSP in general.
Allison McKay
3 years ago
I'm part of MSP's service program and today I called because my low-level CO2 detector was reading 7PPM and they had someone at my house within 30 minutes to check it out!! I'm pregnant and have other little ones at home so I wanted to cry with relief when the customer service person told me this. I felt SOOO much better after the technician checked everything out and answered all my questions (and it now says 0 so perhaps it was a flukey thing). He also replaced the filter on my humidifier, etc. so I really do feel like their service program is a good value and everyone seems knowledgeable and has been friendly.(I will admit I was a little skeptical of this company a few years ago when I called them out for a tune-up (based on a coupon) and they red-tagged my furnace and I spent basically our life savings on a new furnace. However, I guess you can never be too safe (I did not ever get a second opinion, btw). But since then I've always had nice, knowledgeable technicians come out for tune-ups (once I had a pushy salesman but I don't think he was with the company very long - as in he no longer works there).
Barbara Knobel
9 months ago
Nick Goer installed a new water heater as well as two replacement chargers in our two bathrooms. He was professional, friendly, respectful of property, listened carefully, offered pertinent information and recommendations, and made sure work areas were clean before leaving. This event was an emergency for us and although the service was expensive, we were pleased that this company could accommodate our urgent needs efficiently and smoothly. We highly recommend MSP Plumbing, Heating & Air and Nick Goer's excellent service.
Jeff Carlson
7 months ago
This company was at my home many months ago and I paid my bill in full. I’m overseas now until mid March and cannot contact them. Now months later my bank statement indicates they took out $8.25 out of my account on 1-9-2023 without my approval or authorization. Amount of money not issue but you cannot take money from my bank account. St. Paul Plumbing credit this back to my account now. Jeff Carlson Roseville, MN You can respond to my email please.
Rebecca Schwengber
9 months ago
WOW Sam Schmidt was the very best! Professional, was able to fit me in same day and just amazing. I am 100% satisfied with his service. Thanks Sam!
Christine Jaspers
a year ago
I was massively overcharged ($700/an hour) for the installation of a $20 flange in my toilet. I have called twice to complain and still have never heard from the manager I asked for. Save your money and find an honest company.
I can’t say enough about how happy and satisfied I am with the service that Craig provided. He was honest, knowledgeable, caring, professional and very friendly. The service was fast and well done and I am very comfortable knowing that we will have him for any future questions. I know that we paid for a well done service. Best decision ever.
Jessica Rockswold
3 years ago
We were having some issues with our heat overshooting the temp or turning off too soon and called MSP. I was amazed that they could get someone out the same day, within a matter of hours. The technician, Justin W. showed up when we were told he would, and was a great help. He was troubleshooting the issue and also noticed/diagnosed a couple other issues with the zoning in our home that we hadn't even realized which was very helpful. In the end he decided the main issue was our thermostat and he helped us choose the one with the most value for our needs and installed it. No more issues with the heat and we are now a member of the care club (It's actually a good deal) and confident we can rely on MSP for anything that comes up in the future. Thanks Justin! We also had them install mini-splits over a year ago which we have been very happy with.
Jason serviced our water heater today. He was very knowledgeable, proposed several replacement options for us and wasn't all over us to buy now. We've been using MSP for about 5 years now.
Nick did a great job for furnace and AC inspection. He also clearly explained the options for repairing and maintenance. Thanks
Candi Brennan
3 years ago
From start to finish (1 week), we had Nick come give us an estimate for a new furnace and AC. He was very knowledgeable and answered all my questions. The installation happened effortlessly. All the installers were on time, friendly and respectful. We are very happy with our experience!
Justin and Janelle Brendel
7 years ago
We called after finding a gas leak in our furnace. Thomas arrived within the quoted window and gave me a few options on services. He repaired the leak and tightened the joints. While doing so, he pointed out what and where he was doing the work, as well as some tips for future preventative maintenance. Great customer service both on the phone and the service expert himself. Quality work and outstanding customer service!
Katrina DeWit
2 years ago
MSP was very responsive to an emergency need for my clients who are now out of state and closing on their previous home here. Tim was very courteous with a call ahead and talking through the issues over the phone. Repairs were done in a timely manner and same day. Will definitely use Tim and MSP again
Really happy with my service from MSP! Our service pros were clear, fast, communicative, and friendly. Nice service touches like covering shoes and putting down tarps over our floors.
Thomas showed up on time. Was very knowledgeable and communicated well. Looked at issue (leaking shutoff valve on water main), explained his conclusions and discussed several options for choices. Did the job well, left area very clean, explained and demonstrated what he had done. Excellent work and service, very great job in communicating. Would definitely call again if needing major plumbing repair
Mark Petersen
10 months ago
Thomas performed water heater flush and check, and general plumbing inspection. He was on time, worked efficiently, explained results clearly, and cleaned after himself. Very personable. Made multiple recommendations, clearly explaining the reason for each, but no high-pressure to buy.
Josh Becknell
9 months ago
I was impressed with their annual furnace tune-up service. They checked the wiring, checked combustion efficiency, and tested for leaks. The service person was professional, and gave me good feedback on our old unit.
C J Holmstrom
2 years ago
We were out of town on vacation and were notified by the soon-to-be new homeowners during a walk-through that our water heater was spraying water. Yikes! Panic! It was a leak where water feeds into the water heater. Called MSP. We took the technician’s advice and it was repaired. Then when we returned home, we started checking other systems such including the humidifier on the furnace. We noticed a copper tube was turning turquoise. A very, very small amount of water was leaking from a connection. The humidifier was installed along with a new furnace within the last two years. Disappointing but MSP stepped up and fixed it without charge because they were the installer. With a little tightening of a nut, the leak has stopped. This is a great company to work with. The technician was personable, shared his knowledge, checked out the furnace and got right to work. Professional? Yes, without hesitation.
Drew Freeman serviced my air conditioner. He was polite, courteous, and professional. He diagnosed the issue quickly and had the system up and running in now time. Appreciate the prompt service.
Nicole Nicole
2 months ago
Plumber did a great job was knowledgeable and helped us make the right decision for our plumbing needs. Thank you!
Roque E. Wood-Sinclair
2 years ago
Mr. Krause was timely respectful even kind to our cats who enjoyed his company. Did the work, explained the work and finished and cleaned up nice. It was a great experience.
Had mini splits installed with them. Fair pricing and an excellent product and service. Probably one of the best upgrades I could have done to my home. Glad I used MSP.
I reached out to MSP Plumbing, Heating & Air to check out an issue I had with my furnace. The tech was polite and very knowledgeable. He explained everything that he was doing and, ultimately, I needed to replace my furnace. The existing unit was 19 yrs. old and the repair would have been very costly. He arranged for someone to come to my home to discuss my options. Nick B. came the same day. He, too, is very polite and extremely knowledgeable. I got my new furnace today. The techs arrived on time and, same as above, extremely knowledgeable and polite. All the guys were also very nice to my dog. They were very gracious when I brought Thor to meet them. They did a GREAT job with the installation and additional duct work. I would highly recommend MSP to anyone. Thanks for the hard work!
These people are terrible neighbors. My wife and I had to move because they and the scrap metal trucks they enable are constantly throwing junk and pallets around and idling their engines at all hours with no regard for their community even before noise is supposed to begin in the morning at 7am.
Heather Burmeister
a year ago
Bo was wonderful to work with- he did a fantastic job of explaining the issue we were having with our sink! He really went above and beyond, walked through each pipe and valve in the home, and discussed future maintenance we might want to look at outside of the repair that was made today. They made what could have been a very stressful situation easy to understand and helped us get all of the information we needed to make an educated decision. Will absolutely go to them for any future needs!
Joshua Stegman
a year ago
Gas flex line to dryer was leaking. Dan installed an isolation valve and replaced the flex line. Looks much better now than it did before and isn’t leaking gas any more. Very happy with the work that was done and MSP Plumbing.
Craig was the best technician I’ve ever had in my home. He was thorough, thoughtful, and efficient. He explained every step of the process and on top of it all was great with my dog and a wonderful story teller! I’d recommend MSP (and Craig!) to anyone who needs a plumber/pipe fitter in the area.
Dale Schoenbauer
4 weeks ago
we had msp plumbing and heating install a new central air conditioner and water heater several months ago. top rate experience. part of our package was a free hvac equipment check-up and they reached out to us on their own regarding this perk. they scheduled the check up for our 15 year old furnace which they performed yesterday. another great experience. the technician was fast and friendly and explained what the service had entailed. they recommended a cleaning and part replacement and left estimates for both. there was no pressure to commit to anything further.
Ben was very good at scheduling the appointment.
Jesse was punctual and knowledgeable, and professional. Good job.
Drew was efficient.Listened well to me. Left things in good order and better. Nice personality.
Karin Larson Krisetya
2 months ago
Braeden told me all about my unit, and showed me the things I should look out for as an owner of a mini split AC. He was professional, and was very patient with my many questions.
Shawn Bergstrom
10 months ago
Took advantage of MSP fall water heater and furnace tune up. Learned from Peter that water heater was too old to risk tune up. Appreciated his years of experience, expertise and advice.
paige czech
10 months ago
We had a wonderful experience getting our water heater serviced and look forward to working with MSP plumbing heating air for our future needs! Peter S was very knowledgeable and helpful!
We had MSP install a new air conditioner and furnace which they did extremely well. From beginning to end, they were efficient, professional and pleasant. The entire job was completed in one day and we couldn't be more pleased. Thank you MSP!
Julie Schmidt
2 weeks ago
Responded to an air conditioner problem on a very hot day. Professional, courtesy and knowledgeable.
Gary Wilson
11 months ago
MSP were great with my high-efficiency heating/ cooling install. I called on Thursday, met with Dave on Friday, and had my unit completely installed the following Monday. Very satisfied!
Did a great job on a warranty matter, really appreciated the responsiveness and completeness of the repair.
1 star is not deserved for the service MSP Plumbing provides. The plumber came to my home to fix a clogged sink. Gave me a $325 price just to start. Completely different price than the person that took down my appointment! The plumber couldn't fix the clog and wanted to charge and additional $285 (starting) to attempt to thaw the pipe. Ridiculous amount of money they want to charge for service they will not guarantee. Called another plumber. Fixed within minutes!!! Way, way cheaper. NOT recommended!**Thanks for your response. I did not go through Home Advisor I called your line directly and was given an estimate over the phone. The plumber came out to my home same day and and before anything was even inspected he told me the price he starts at for drain cleaning. Thawing a pipe was the additional amount in my review.Thanks for your time
Dwight Benoy
2 months ago
Todd and his team obviously know what they’re doing. We’re excited about the new heat pump.
Josh did a great job installing our new High Efficiency Combi Boiler. The old equipment was hauled away and the work area was cleaned up.
meranda olson
5 years ago
These guys are great. Especially Bo! He really takes his time and is extremely thorough. He keeps you very informed every step of the way and went out of his way to make me feel like a very important customer! Whenever I call to make an appointment everyone is always very nice and helpful. This is the only company I will use! :-) Thanks again!
Mick Waldspurger
a week ago
Great service! Installed a boiler for us.
Jennifer Mark
2 months ago
Thursday service:Knowledgeable, courteous, fast, service with integrity- Joe was an excellent technician for our A/C. He provided appropriate detail on the status of A/C, discussed options, and provided education. Overall, great experience! I’d work with Joe again!Second service: great service! Braeden serviced our A/C. He was courteous, knowledgeable, informative, performed a check of our a/c jnit coolant, motor, and cleaned the filter for us.First service: Routine maintenance service for water heater. Steven was professional, informative, and a pleasure to work with. He provided opportunities to view the diagnostic findings and discuss causes of issues and potential options to remedy these issues. With the service, he also inspected other points of plumbing and identified an issue with our garbage disposal, and gave an easy tip for fixing the toilet tank flap which had been leaking. He also wore a mask and shoe booties inside the home. He priced out our options and provided some timelines to think about future updates. Overall a great experience.
Allen Zumach
6 months ago
Thorough. Explained his findings. Very personable tech. Took the time needed to do the work and discuss with me.
Had boiler issue Valentino was very professional and helpful in diagnosing the primary and secondary issues with my boiler. Explained the process and resolution and other potential issues that may arise. He was quick to install the parts and get my boiler up and running again. On a scale of 1 to 10 the service and professionalism was a 12! Couldn't be happier
Great experience! Jeff was professional, thorough and personable. He explained what the issue was and how he fixed the issue. A lot better than Hero who came out a couple of weeks ago who did not resolve the issue and took advantage of us. MSP is highly recommended!
Scott Campbell
7 months ago
Jason was great. Very personable and honest. Would definitely request Jason to return on future services!
Estefanita Simpkins
2 years ago
I just wanted to say that Jeff went above and beyond the call of duty. I have never ever met anyone more devoted and caring about the people and families they rescue. From heat cold leaking pipes or whatever. I feel blessed that it was Jeff who was assigned to check out the AC. If more people were like Jeff the world would be a better place.Spending his own money for a portable air conditioner so we would not have to suffer. Whay a guy. Whoever comes into contact with Jeff will never forget how he touched their lifeI'm a Marvel fan. He is my Captain America. Saving us regardless of what it takes.God bless you and family. Always. Much loveMS. Steffie
We got a new furnace last January 2019. They installed the new one and did not change the exhaust pipes. Condensed water froze and shut the furnace down. They cleaned it and left. Next night the same thing. Then they installed new pipes to fix the issue. The old pipes were in the wrong angle so the condensed water build up. When we had the inspection the inspector found a plug missing. This caused condensed exhaust to drip into the furnace and cause corrosion. They put a new plug in and said we will receive a response to amend this manufacturer or installation mistake. Never heard back. I Call every month once or twice since and described what happened and that I am waiting for a response since October. They never patch me through to anybody that can help me. Always say I will receive a call back. And I never received a call back for 5 months now. Honestly I am surprised that they dont even bother to just call me. Highly frustrating
I recently had 2 new toilets installed by MSP. The work was done efficiently and in a very timely manner. The gentleman who did the installing was wonderful to work with. His explanations of the work he did were clear-cut and so easy to understand. There was no mess to clean up once the work was completed. I would highly recommend MSP to anyone and everyone.
Alex was very professional, knowledgeable about the products they carried, and was straight forward with the project pricing and didn’t use typical annoying ‘salesperson’ techniques that other companies used. Was able to offer a lower than many of the other big name HVAC companies.Install team showed up exactly at 7am like they said they would. Andy was very professional, clean, and knowledgeable. He explained everything thoroughly and fixed some items that were not up to code that were done by another company previously.
Thomas Wessling
a year ago
Nick Bender with MSP did a great job explaining to me what options I had regarding my A/C and Furnace, and promptly provided me with a quotes for them. He was very knowledgeable and patient when answering all of my questions.
Quickest turnaround I could've ever expected. Called for an emergency AC outage at 1:15 and the system was fixed by 2:45 at a very reasonable price. Big, big thanks to the scheduling team and Drew Freeman on this hot day. Will be my first call, regardless of issue.
Jeremy did a great job reviewing the problem and providing options
for service. He was friendly, knowledgeable, and also careful in
his work. MSP Plumbing was also helpful and efficient in setting
up the appointment and service we needed. Thank you.
He was professional and very knowledgeable. He had the water heater delivered and installed in under 4 hours. It was an amazing experience!
Gary Thacher
2 months ago
Peter Steffens arrived at my home to diagnose the issues with the water softener. He explained the process and went about his work. Upon completion of his diagnosis he thoroughly explained the results and discussed the options available to correct the issues. I give Peter Steffens/MSP a 5 STAR rating in Service, installation and follow-up. Pleasure to find a business to establish a long-term business relationship with.
Jason, did a wonderful job and gave us recommendations of various options of getting replacing our water softener and other works. Highly recommended.
Rosie Laughlin
a year ago
We had a gas leak that impacted our Water Heater. We're new homeowners so I had a lot of Questions for Dan and he was both knowledgeable and approachable. I learned a ton from him and he diagnosed our issue, explained it in plain language, and was extremely helpful. Would highly recommend.
MSP sent me a great team - knowledgeable & informative. Answered all my questions.Andy did a tune-up on my central AC last week. Detailed and explained concerns with my 19 year old Bryant. Confirmed my suspicion, time to replace it. Today, Eric stopped by and went over a number of replacement options, including an interest-free payment schedule. Just purchased a new Carrier. Looking forward to having it installed later this week.MSP will have my business for 43 year old furnace replacement in the near future as well. Their rebates, coupons & discounts all add savings to quality.
I had a standard re-check of my furnace with Thomas E and he was great as well as patient with my questions regarding water going into the system and how the radiators are affected. I have a 101 year old home that has many mysteries, but my furnace isn't one of them thanks to these guys. Jeremy was the initial guy I worked with last year and he was equally as efficient and friendly. I have worked with many contractors all summer and as a single woman had some difficulties with extremes messes and men acting badly. It was so refreshing to work with these people who knew what to do, went right to it, and were respectful throughout the whole process. They also were there right on time. They were also very nice to my cats who were snooping around doing acrobatics the whole time. Personable, clean, friendly, efficient. Thanks! When I sell my home, I will have the new owners continue with your outstanding services. Cynthia Freeman
Tatyana Manos
3 months ago
Elliott checked hearing and Cooling system, explained the company's membership benefits and the range of services to be provided. I signed up for the membership and purchased new filters for my furnace. I was pleased with technician professionalism and courtesy. I recommend this company to provide services to everyone.Thank you.
David McDonald
9 months ago
MSP replaced my 20 yr old boiler pump and re-plumbed a few pipes for a more efficient flow. The technician was very professional and walked me through the process and asked questions when multiple options were available. Everything is back in working order and my space was left clean. Can’t ask for much more than that.
nicole kearney
a week ago
My shower faucet was leaking. Braeden came up, he was polite, professional, and efficient. Shower is fixed, and we're all much happier! Thanks, Braeden!Had a boiler checkup from Drew. He was knowledgeable and friendly, and explained everything! Thank you, Drew!
Brian Hronski
4 months ago
David was very knowledgeable and professional. I was very happy with using MSP!
Annika Nelson
6 months ago
Tony Johnson is such a nice guy!!! He did an amazing job inspecting my furnace and finding it needed a new part. He was so polite and explained everything super well. 10/10 he was great! He even cared about my floors cleansliness and wore boot covers!
Rosemary Ivory
2 months ago
I had Heater and Air Conditioner replaced. Installation went great. Andy was on time and worked efficiently. Was done when they said he would be. He was very informative and pleasant.
Brian Berggreñ
6 months ago
Nick definitely knows the business. We may have overspeced both size and features and made the preliminary estimate a bit high. I'll send him some additional history and a.nd suggest downsizing
Nick T was a great service technician! He put shoe covers on as soon as he got in our house, was super nice and conversational, and fixed our furnace really fast! He gave us a discount on the price, cleaned part of the furnace ignitor for free, changed the air filter for free, and gave us a 6 month warranty on the repair he did, even though he wasn't supposed to since it was just a band aid fix. He also offered to put salt in our water softener, just because he saw that it was low! Our experience with Saint Paul Plumbing, Heating, and Air was great today! We would definitely recommend the company, and Nick T specifically, to anyone needing their service!
Brooke Hauser
2 years ago
We called MSP yesterday and they were out bright and early this morning. Drew came out and we were having issues with one of our heating zones. It's a 20 year old boiler system and he knew exactly what to do. It was fixed with in an hour. True professionlism and we opted to get all of our major systems on a maintence plan as they are all over 15 years old. Thank you so much Drew for your work today!!
Tom M. is a great plumber and we’ve been lucky enough to have him do work for us a few times now. The quality of his work is outstanding and he’s so kind.
Loved my tech! Super nice, professional, and knowledgeable, no pressure. And the membership plan is a great deal for annual inspections, highly recommend!!!
Rosa C. Fields
a month ago
Response time was excellent. Professional and friendly. The price was really reasonable!
First time home owner, called in for a drainage issue because my basement drain was backed up. Was told that they would send someone to look at my problem later in the day. A guy name Roy who is supposedly a manager showed up about a hour later, which was to my surprise. Roy literally did a 2-3 min inspection and said that he would need to replace my drainage for $1,400 but said he would cut me a break and do it for $1,200 because i'm a first time home owner and young (25). He stated that I would need to pay upfront and someone will come by tomorrow. All this sound super fishy to me and seem like Roy was trying to pull a fast one on me. Told him I would have another plumber to get a second opinion and he said that's fine and that he would charge me a $75 inspection fee. I'm like that's fine. He looked upset and said he'll give me a call at the end of the day to get my final answer but he never called me back or charged me that inspection fee. I'm ashamed that MSP has someone like ROY trying to exploit young inexperience homeowners, especially when he's a manager too. Would never use this service again. I had a different plumber came the next day to fix the basement clogged for $400 and advise me the basic maintenance I needed to do avoid this issue.
Steven Wright
4 years ago
Jason came out on short notice to fix a faulty AC unit. He was friendly and knowledgeable, and in no time he diagnosed the issue. He then patiently and clearly explained the issue and my options before he set to work and quickly replaced the necessary parts to get the AC back on. Many technicians will just do what they need to do to get through a job without wanting to explain anything, but Jason took the time to make sure I understood what he was doing and why. Overall, it was excellent service, and I wouldn't hesitate to recommend them.
I called because of a burst water pipe. MSP had Tom come out and repair the damaged pipe in less than 30 mins. He was Fast, Fun and Friendly and did a great job. I will be sure to use MSP again if needed!
SUSAN THOMPSON
2 years ago
Excellent service and employees, received new central air replacement within 48 hours. Have asthma and allergies so central air very important now. Would highly recommend MSP Plumbing and Heating.
Devin Colvin
11 months ago
I just wanted to thank our technicians (Jeff & Derek) and our salesman (Don), for the wonderful job they did with setting us up with a new furnace and A/C. They were beyond professional, were easy to communicate with, and the work they provided was of the highest quality. I couldn't have imagined having a better or easier experience with undergoing this process. I will know who to call next time I have any plumbing, heating, or cooling needs!8/23/22 Additionally, the follow up tune up services I've received from Zach, Drew, Craig, and Matt have been stellar. They do great work and provide good options and advice to keep your systems in tip-top shape!!
I appreciated the as promised courtesy call 20 minutes prior to arrival and text message with the technicians info so I knew who to expect at the door. I did chose to move forward with the recommendations from Drew and felt he exceeded expectations. With no reflection to Drew, the Good/Better/Best bundled price model definitely does NOT appeal to me. I am not confident MSP pricing is competitive without it being itemized to reflect parts versus labor with consideration of how quickly the technician was able to assess and update the unit. I chose to move forward out of convenience and the professionalism of the technician and hope you receive my comment more as feedback than criticism. Thanks!
Last year I had a both my furnace and AC replaced by Minneapolis St Paul and they did a great job. I would recommend themPart of the cost of the replacement included an annual checkup. Nick T came out and I was very impressed even more than with the install which was also great. He quickly checked the furnace and it was all I was expecting. He then spent the time to further guide me on the use of the system, all which I thought I knew most everything about. He made sure the controller software was up to date and when he found out it was not he completed the updates showing me how to do everything step by step.I appreciated all the extra service, when all I was expecting is a quick stop saying everything looks good.----------------------------------------------------------------7/15/2014 - Plumbing InspectionWhile calling in to schedule my AC inspection they mentioned I had a free plumbing inspection to use. Since I am new to the house and its been around the block already I thought it might be worth it. I did have some concerns and questions I could also ask.John H. came out and was very friendly and real. He spent over 1.5 hours reviewing everything plumbing related in the house and found some small areas of concern and some maintenance that will need to be done in the near future. He explained all the options and left it up to me to decide what to do next. It was a good experience.
Kristina Winter
10 months ago
Jesse was GREAT! we really appreciate his help with the service/Maintenace on our furnace. Would highly recommend MSP. to anyone in need of their services.
Stuart Clawson
11 months ago
This is almost a every year and half for us because my wife use a wheelchair transfer it ruff on the toilet so every now and then she breaks the toilet bolt so it always need replacement along with toilet gasget it al a good idea for everyone to replace there gasget to maintain your toilet from backing up there nothing like the sound of a flush when you only got one bathroom and one toilet thank you msp plumbing that why we call you first. For all our plumbing needs
Marsha Courtnage
2 months ago
Braedon was very professional, on time, and quite informative. It was a pleasure to have him service our air conditioner. We'll be sure to use MSP again in the future.
Karleen Lutter
6 months ago
I've used this company for the last few years for various reasons. They send well qualified and well trained individuals to do the repairs and maintenance as required, for me. I have a monthly fee that I pay for those services which are less expensive than the utility companies offer.
shoshannah palchizaca
2 years ago
Tom arrived to my property on time, very professional and informative. We had no water running in the complex he replaced a valve and began taking out the old galvanized pipes as there was still no water running only to realize that was not the problem it was a different valve in which he replaced. Water is running great now. Price was pretty high but he did a good job in a very timely matter.
Annie Sparrows
a year ago
MSP Plumbing Heating and Air has been great since we started using them after we bought our house 4 years ago. All of the appliances are about 15-20 years old and have needed replacing as we've been able to afford it. MSP has helped us make some strategic decisions about that, and has helped keep the older appliances in shape as we use up their final years of usefulness. They have also given us very reasonable prices on purchase and installation of a new a/c and furnace. We are part of their total comfort club and they are great about making sure we schedule maintenance for everything which, again, has helped keep our old furnace, A/C and Water heater going until we could replace them. All of the workers have been friendly, smart, and funny - Haven't had any bad experiences with them at all. Would recommend to anyone.
Julie McDonald
2 years ago
Dieter was wonderful! He was so kind to my mother who recently had a stroke. Our cats loved him too! On time, very professional, and a kind man. We will recommend him to friends and family for sure. Thank you!
Leslie Markowitz
2 months ago
Tom arrived promptly, was friendly, and explained the problem and my options while answering all my questions. Removal of the old unit and installation of the new unit went smoothly. He walked me though basics after the install and made sure I was satisfied and had no further questions before leaving. Thank you so much!
Very thorough inspection. Reviewed what he checked and let me know all was in good working order. This company is professional, timely and knowledgeable.
Mary Beth Ford
3 months ago
Dan was professional, knowledgeable, neat and efficient…a very positive experience.
Derek Bevan (NW Nerdventures)
4 years ago
Jason did a fantastic job checking out our AC/Heating system top to bottom. He took the time to answer all my questions, walk me through areas of my unit I was not knowledgeable in, explaining things in an easy to understand manner. He pointed out areas of concern and provided reasonable options for each. I really appreciate the attention to detail the MSP Plumbing Heating Air team has demonstrated. I am a regular and happy customer.
Installed new ac and furnace. Tidy installation.
Maria Ustavalkova
a year ago
I really dislike giving less than stellar reviews, but I do think that others need to know all possible information when making a decision of what company to hire.The MSP repair tech that came out was nice and knowledgable, he knew what he was doing and I am confident with his work. I have nothing but good things to say about the repair techs and their work! However, the repairs I needed were quoted quite a bit higher than I was expecting. I had him do the one repair I needed to get the AC unit working again that day and passed on the other suggested repairs.I had another company come out this week to give me a second opinion and quote on the repairs. Turns out, the markup from MSP was 250% on the repairs. In full transparency, the capacitor that I got replaced by MSP cost me $350 while the second opinion company said it would be $100 if I had gone through them. The other parts quoted for repair that I did not do with MSP had similar high markups in comparison. I ended up getting my other repairs done with the second opinion company since the costs were more doable. I hope MSP's management can look at their pricing and see how they can improve here.
MSP got us an appointment the very next morning to look at my A/C unit, which stopped working during a heat wave. Jake was awesome and gave excellent recommendations, which he explained very thoroughly. Very kind and courteous as well. When everyone else couldn't even get us an appointment until 3+ business days out, MSP really came through!
Prateeksha Narasimman
3 months ago
They are always professional and best in town. I always call them for any work. My home age is 7 years so nothing to be replaced but I have them for yearly maintenances. Tom Miller is the very nice and he did the work professionally.
Katie Scheurer
2 weeks ago
Mitch was very personable and gave me a good explanation of the condition of my air conditioning unit and answered my questions.
Joseph Focht
8 months ago
Peter showed up early, prepared and ready to go, great attitude, tightened up some plumbing under the sink after we had a complete remodel , installed a vacuum component in are new shower and took a look at are dishwasher. Very professional we are requesting him as are permanent plumber. Always call MSP anything else is uncivilized.You customer for Life Joe.
Mallory Jacobson
4 years ago
Everyone at MSP was so awesome! We had the unfortunate luck of having to replace our entire HVAC system after only having moved in in May. The technicians were super helpful in making sure we understood what was wrong, what the cost was going to be, and getting us set up with financing. When our AC went out in 90 degree heat, I called another company that came up first on Google and they didn't have any openings until a week later — MSP had our entire system replaced in 2 days. THEY ARE ROCKSTARS!!!! They just scored new customers for life
pajdaj yang
10 months ago
Thorough and knowledgeable about my old boiler and pipes - learned what four previous companies that were sent here from my “home warranty” company Choice Home Warranty (btw stay away from these scammers) could not figure out nor give me any solutions other than selling me a new boiler which they couldn’t guarantee was the issue. Matt did a great job assessing and explaining to me the issues. He also told me CO2 was leaking and turns off my gas for me. None of the companies my home warranty sent out even check for this or told me about it. I’m satisfied with the work Matt did today and the patience, and honesty in his responses which he handled so professionally and well.
Highly recommend. Excellent, timely service (during a giant snowstorm no less)! Did not expect same day install as the initial quote - was just expecting a walk-through and a quote. Solved the problem fast and installed in less than the time quoted for way less than I expected. (I literally made the appointment yesterday lol)I have a 110 year old home... that presents unique issues. Our installer talked us through and offered to help with another issue that we were aware of and needed taken care of. Also they gave free additional advice for further work we are doing as homeowners, as we are trying to restore this home!
Judy Fletcher
6 months ago
They were easy to reach, prompt, and courteous. Nick went above and beyond with what was needed, explaining everything as he went, friendly and professional, and a delight to deal with. And he left everything in perfect shape. I trust their expertise and was extremely pleased from beginning to end.
Very friendly, informative, punctual, knowledgeable. All the staff that came to the house were friendly, courteous, knowledgeable and awesome with my pets. They even came up with a more strategic plan to move my water heater over to give me more room while replacing my furnace and air conditioner. Management-keep your staff, they are good at their jobs!!!
Arrived within timeframe, very professional, upfront with options. Good company to work with.
Kara van Wyk
7 months ago
They were able to schedule someone next day, gave me quotes for three price points, got the parts needed for the plumbing in our old house and fixed it in less than 48 hours! Nice work!
We had a natural gas leak in our basement. The plumber responded super fast and did great work. He even identified some other issues and fixed those as well. MSP is a more expensive option than other companies but they do really solid work, respond very quickly and offer a high level of professionalism and service.
William Mellen
a year ago
On time. Very professional and fast service. Walked us through the process. I use them for plumbing, heating and AC. Great company. I REALLY like they have Union plumbers, so I know they always do good work regardless of which plumber we get.
Mark Eshleman
3 weeks ago
Joe did an excellent job! I could tell he was very knowledgeable and wasn’t there to sell me anything that I didn’t need! Great person to work with!
Steph Schwartz
4 years ago
The call back times were great. However they came out told us we needed a new furnace, charged us $220 & left us astronomical furnace quotes of $14k and higher. We had 2 additional people come and look at our furnace and told us it was fine, just needs to be cleaned. After talking to a neighbor she said they told her the same thing. Good thing I went and got other opinions! Will never give this company our business again what a RIP off!
Nick was very knowledgeable in his field and informative. He let me know what he was doing and why. If he didn’t know the answer, he made sure to contact a knowledgeable associate that could answer the questions appropriately.Definitely want him to return for my next appointment. Hard to find excellent workers who do their job. A+
Technician called and identified himself, showed on time, did a thorough investigation of the leaking water (there were no leeks by the time he showed up). He didn't find the problem, but suggested my options for dealing with a possible leak). Pleasant, detailed and knowledgeable person.Negative note: it took 20 hrs to schedule this visit, and the scheduler mislead me by telling that after hours service was not available. If the water didn't stop leaking by itself (unexpectedly), it could've flooded my apartment as well as Apts below me.
Our water heater went out and i called 3 different places. To start off, the other places weren't nearly as friendly on the phone as MSP was. They told me a technician would be out between 1 and 6 pm. They then called and told me he would be at our home within a half hour. He showed up in about 15 minutes and he (Tom) was very professional and friendly. By 6 pm we had our old water heater out and a new one delivered and installed. EXCELLENT service. I won't call anyone else.Edited to add: Just had our AC tuned up by Valentino Jackson. He was a great guy to work with. Once again, great work MSP.
I had a very positive experience with Peter, the plumber sent out to flush my water heater. He did his job with precision and care plus he was very interesting to talk with while he did the work. He gave me several good tips on maintaining the water heater in the future. I'll request him for future plumbing jobs.
He is very smart about all the little details about the problems he addressed and explained them so I could understand! He gave me advice and made sure he answered everything I had concerns about!
Prompt professional and informative. Drew made me comfortable with the information I was given,. he was both knowledgeable and informative. The price was affordable which comes in handy when you are on a budget. I have heat!
I had one of your plumbers come out to check on my water heater, and he was very knowledgeable about my concerns and how to rectify the problem. He answered my questions and stated a plan on how my issue could be taken care of, sharing options with me. Very informative and helpful.
Mark Galatowitsch
2 months ago
Josh did a great job on the furnace replacement! Also walked through the thermostat setup and functions.
RICHARD PARKINSON
4 months ago
Installed sump pump. Tom was great. Prompt efficient and very friendly. He is an asset to your company. Will keep you in my book for future plumbing problems.
Nick was timely. He gave me options. Made me aware and quickly repaired a toilet issue. Will be replacing water heater at a later date.
Looking for estimate to add Aprilaire humidifier and do furnace checkup. Jake did a good job. Professional, knowledgeable and friendly.
We've had several good experiences with MSP Plumbing Heating Air. Our most recent was with Mike Anderson, who was professional, friendly, personable, and courteous. He made some friendly conversation, explained not just the work that should be done, but tips to continue to care for the system well. The dispatch and receptionist we spoke to while scheduling and arranging the appointment gave off a positive attitude as well.Update: Our most recent was a burst pipe, fixed by Nick G. He was also pleasant and courteous, efficient and informative.Update: We've also had a plumbing repair from Jeremy P. Friendly, took care of a minor drain issue at no extra charge.
Brooke McWethy
9 years ago
Nick was extremely knowledgeable and very capable. He also had parts ready to go in the service van.After letting him know what was happening and what had been done, he checked one thing and had a diagnosis. He offered several options to get us past the immediate problem as either short-term repairs or long-term fixes. We went with a long-term fix with an upgrade and are very pleased with the results.The furnace is very quiet now and working like it should.Thank you Nick!
Kaylee Edwards
11 months ago
Our tech was great for our AC checkup. I expressed some concerns I had about my partner's asthma and allergies, and he quickly provided some options that we could invest in that would help. He didn't push me to make a decision right now and respected that I wanted to do some research and talk to my partner first. Very efficient and helpful overall!
Dan showed up only 1 hour after I called looking for someone to help us find and fix a leak from our shower. He was professional and thorough. He found the source of the leak and fixed it on the spot. He was great at explaining everything he was doing to someone who knows nothing about plumbing. I would absolutely use MSP Plumbing again in the future and I highly recommend them!
Vicky Huerth
3 months ago
Nick, the HVAC Service Technician, efficiently completed maintaining my home's Air-conditioning system today. He did a thorough checking of the system with a testing equipment and checked it all out, and so it is working very fine. He noted that I need to order more HVAC filters soon as I only have one left, so I will be ordering those next month. Nick is a very good communicator and good listener. He is very pleasant to communicate with and helpful. Nick checked over the whole HVAC air conditioner system, cleaned and tuned it up. I'm very glad that it is in good order and will be working fine this summer especially when we probably will get really hot days and mid-summer if not sooner. Thanks!
Replaced my boiler and did a great job. We’ve always had good services with MSP.
Ben was very knowledgeable, Quick on response and Very friendly!!
Fantastic experience with Brandon! He walked me through the issue, investigated multiple options and finally settled on a solution for me. Very professional, honest and direct about the whole process. Is recommend him (and MSP) to anyone out there
Dave Mackmiller
a year ago
Nick did a great job replacing my cracked toilet. He was very professional and courteous and left the worksite cleaner than he found it. Would totally recommend!
Dave was a great helping me assess what I needed, for both today and assessing future needs. The Homeworks agency was where I received financing, and worked well with communication everyone being on the same page. Josh was first here, and last to leave, and answered my questions about the new functionality of the boiler and hot water heater. They also included a smart thermostat. A slight hiccup with a malfunctioning part set us back one day, but no biggie!! Highly recommend.
Royce phung-vuong
4 months ago
Jeff was very professional and knowledgeable. Took time to explain everything and what his recommendations are. Would recommend Jeff to anyone needing HVAC services.
Elliott was very professional, explained things well, answered all my questions, gave good advice and made recommendations for HVAC improvements I can make in the future to help with allergies. Nick was also very professional, thorough and gave me estimates for plumbing changes I asked about. I highly recommend MSP!
Karen Vavreck
2 years ago
We had service done then decided to replace. We dealt with a lot of people. They were all totally awesome. It was an extremely hot day when they were installing the new unit. Never once did they complain. When I brought them cold water they were so kind and grateful. They moved the placement of the air conditioning unit. They were so friendly with my dog also. We had four different technicians. They all worked well together. Different days and times for some. Some over lapped their time her. One technician came and helped so the process would go faster. Honest fair reasonable.
Gus Mistelske
5 months ago
Tony did an awesome job. Friendly and professional.
Jessica Derby
10 months ago
Jake P did a great job diagnosing and repairing my furnace. My trust in MSP is higher than other companies I’ve used in the past who have told me that I needed a new furnace while MSP has it working now better than ever, spending time to diagnose and actually solve the problem. Very happy customer!
Preeti Higgins
2 years ago
Nick was professional, knowledgeable and very thorough. He gave me several options to choose from with associated costs. The first faucet he installed kept dripping (defective piece), so he took the time to get another faucet and install it. I’d recommend their services.
Our furnace died around 6 years ago in the middle of January, when it was negative temps everyday. These guys were absolute pros, and came super quick, provided space heaters, and had the new furnace up and running in no time. On top of that, they’ve always been great about maintenance and even free tune-ups! Every single person I’ve met is fantastic, friendly, and great at what they do. 11/10 would recommend!
Emily Phillips
9 months ago
I called MSP plumbing to have them come out to give an estimate for a sewer repair. They sent out a truck and technician from a company called One Hour Rooter without informing me instead of MSP plumbing. I thought I was crazy thinking I had made a mistake in who I had called. The technician did the service as requested and we got our estimate. I was still so confused about why there was someone from a company I didn’t remember calling. I looked up reviews after the technician left and found that I was not the only one to have had that experience. I can’t say that that speaks to the quality of their work but I do feel that their customer service should state who is coming into your home. In the end it left me feeling like I couldn’t trust them and that it was a red flag. Again, the technician performed the camera assessment of our sewer line and offered an estimate for a sewer repair without issue. But in the end we chose not to continue with any more services from this company due to confusion over which company we were actually dealing with.
Kim Abercrombie
7 months ago
As usual, tech's are cordial/professional/timely, but costs are out of bounds for anybody on s.s.....$370 to replace a 4' length of dryer duct?
Tyrone did a great job and explained everything each step of the way. We will recommend your service to all our friends and family.
Tom hooked up gas dryer venting and gas supply. He was friendly, funny, and profession. He also completed the work in a fraction of the time it would have taken me and probably less time than it would have taken most plumbers. I would definitely hire Tom again and would recommend him to anyone looking for quality plumbing services.
Gary Modrynski
5 months ago
Brandon did an excellent job. Very polite, knowledgeable and prompt. Did the job as he would for his own home. Great Job!
Pablo Saccount
a year ago
I had them out so I could have them change out a fill valve and a flapper on two toilets. They wanted to charge me $546 each for a total of $1092. Are they insane? I would never hire or have this company out again. Absolutely ludicrous! The most insane thing I’ve ever heard of.
Bo & MSP were fantastic! Called in a panic (water all over the basement floor) and they were here in 3 hours. Evaluated the situation and discussed my options so I understood exactly what would happen with the job & the costs. Within 6 hours a new hot water heater installed! Damn impressive for a Friday afternoon -- Thanks so much Bo for a great, FAST job and getting life back to normal in my little home!
Sally Mollman
4 years ago
We were pleased with MSP's estimating process, pricing and how easy it was to get on their calendar to replace a broken pipe. However, we were disappointed when their crew buried our quality, organic topsoil with the pipe and left our front garden covered in clay. I would have appreciated if the crew had taken a moment to check in with us on the status of the project and/or before leaving, and if they had paused to ensure our yard was put back together as best as it could have been.
Minnesota Islander
5 years ago
Zach was super friendly, knowledgeable, and explained everything that was going on with our AC and furnace. He took the time to explain the financing, payments, rebates, and plans of obtaining a new AC and furnace. I felt at ease with him. I'm totally satisfied with the work he did!
Had an excellent experience, our plumbers (Nick and Jason) got the original job done and more in two days (we were prepared for 2.5 to 3) and explained everything along the way. One of my favorite things about MSP's plumbers is that they all seem happy to teach/explain. I'm never going to do my own plumbing repairs, but I like knowing what's going on in the guts of my home. One of our light switches stopped working after the first day of work from something that happened while cutting away walls and ceiling, but they got an electrician out to to fix that free of charge.
Marilyn Neitz
2 months ago
MSP is great and Xavier who came out to service my A/C was especially thorough and knowledgeable. I highly recommend this company.
Kevin Biegler
a month ago
Mitch did and excellent job was helpful and informative during his visit helped with important tips on routine maintenance. Verfy friendly and we were more than pleased with his service call.
We had a small leak, but in a difficult spot to fix. Nick did a great job discussing what he needed to do and was up front about the pricing. He finished quickly and was very professional. Plumbing is never cheap but Nick did a great job that was done right!
Came home last night from a 3 week vacation to find my laundry room flooded and my 20+ year old hot water heater leaking. It was fairly late, but they were able to put me in for a stand by appointment the next day. They were one of the few companies that would work at condos and the only company I called that could potentially get here in less than 24 hours. Both ladies I spoke to over the phone were helpful and nice.This morning I got a call saying they should be able to squeeze me in between 12pm-4pm. However, I got a call earlier and asked if they could come earlier as they had someone available then. That worked out perfectly.Nick, my plumber, was very nice and did a great job. I really appreciated him walking me through what needed to be done and teaching be about my new water heater before he left. I will be recommending them to my dad, and will be calling them when my furnace dies… which hopefully isn’t this year!
Matthew Bunker
3 months ago
Our technician, Thomas, showed up on time, and ready to get to work! Was very honest, professional and transparent with us throughout the entire process. He went over all the options we had and was very patient, well mannered and honest throughout the repair process. Thomas was quick, thorough and efficient in taking care of our needs. Overall, great experience using MSP Plumbing and Heating and would highly recommend!
John Forster
10 months ago
Jessie was on time, knew what he was doing, did it well and quickly. He was very courteous and polite. A pleasure to have him do the required annual maintenance.
Ryan Adams (Axiom)
2 years ago
Dan did a fantastic job. Not only did he fix and replace the leaking drain on our cast iron tub, but he noticed that the last person who tried to work on it did a poor job. He couldn't let their sub-standard with stand and replaced additional piping at no extra cost. I don't know about the company, but I would definitely recommend Dan Willert!
We had Brian out today for drainage-related issues, and he was fantastic. Very smart and straight-forward guy. This was the 3rd time we've gone to MSP for work, and once again they sent out a quality professional who was a pleasure to work with. Way to put together a strong team, MSP - we're happy customers who will be back the next time we need service!
David arrived on time. Very though and detailed oriented. He explained all inspections and procedures and what was discovered in both systems. I am very confident in the disclosure. I Would highly recommend David and MSP.
MSP provided excellent same day service for an unexpected furnace replacement. Exceptional service and installation was top notch. They even protected our floors from the snow and dirt! Highly recommend this company for all your heating and cooling needs. If you don't have MSP on speed dial - you should! Their Total Comfort option saved us the hassle of shopping around and the piece of mind knowing that if this day ever came, they would be there for us, with the best price possible. Thank you!
Andrew Easterling
9 months ago
I called about a kitchen sink that wasn't draining. The man they sent out told be it would be 1200 dollars to clean the line! I had another plumber come look at it and he got my sink draining for 150 bucks. I've cancelled my membership with them.
Ananth Shankar
a month ago
Work was excellent. Technician was professional. Cost was high for the time spent.
Carlos & Company! They should be the new show for MSP Plumbing & Heating. They came in, had a plan, let me know what they were going to do, and they delivered what they preached and THEN some! They were fast and efficient. I left them alone to do what they do and I could hear the comraderie and the jokes and they each complimented what they were there to do. They were a well led team and dotted all the i's and crossed the t's. They even removed a tripping hazard for us that I had disliked.I have always loved the way MSP treated my wife and I since we installed our water heater in 2020, our water softener in 2021, and now our *NEW High Efficiency Furnace in 2023... I don't know if there is anything else they can fix for me but if I need anything I will be calling them first!!Btw I hate leaving reviews but for Carlos and Company and MSP I will this third time.
Quick, slick and done. Couldn't ask for better service or nicer people. No BS sales presentation, no try to up sell and the final price was exactly the same as the estimate. The installers obviously enjoy their work as we heard them laughing and having a good time.
Sharon Erickson
6 months ago
Peter was professional. He installed new water line for refrigerator and redid the pipes under the sink from two drains down to one.
Update: the attached video for the drain you installed. It’s done this on and off for about 3 months.
When you get your oil changed, the employee asks if you would like an inspection of your car and shows you what they’re going to do. My experience with MSP Plumbing yesterday is they waited for me to take the dog outside before exploring the rest of my house.They were only supposed to be in the bathroom in the basement. There is no need to go and check out the rest of my house and then comment on it. When I caught one of them opening up the oven, they were asking me how old it was. And when we went back in the basement, they also checked out that oven. Why? They were there to fix water supply valves under a sink in the basement. There was absolutely no need to be checking out my stoves.And there was no need to be visiting the rest of my house. I felt like my privacy was violated. I had stuff such as medicine and other personal items out. If they would’ve asked me if they could visit the rest of the house, I would’ve said no.They also tried to sell me a water softener system. I told him I didn’t have any money for that, but they told me I should really get one because it’s going to ruin my water heater and such. He went on to explain about the lime, and began removing part of my kitchen faucet. I told him that I replace the aerators yearly, so there was no need for him to remove it.And then I was told that one of the toilet tanks had old hardware. Just to comment that he hadn’t seen it for 30 years. Why are you looking in my toilet tanks? Are they looking for additional work to do? No, I’ll be taking care of that myself. And it’s not leaking. It works fine.We had them come out just to fix one thing. And they were checking out my house for no reason and trying to find things to have me pay for, I guess. Never again will I hire MSP plumbing.If they were to claim they were walking around the house to test all of the faucets after turning the water back on, my husband did the walk-through himself, and everything still took a bit to run fine. So I’m not sure if they really did the testing, but again, they should not have been walking throughout the house. That is something that I or my husband can do after they leave. Or I could’ve done the running around while they waited in the bathroom where they were supposed to be working.
Bo did a great job. He was very pleasant and was careful with details.
Kathe Pelletier
a year ago
Not only did Nick resolve the leak in my outdoor spigot, but he was able to save the quaint bunny handle by replacing a gasket instead of the whole thing. He helped me to find the shut off valve for the spigot, which did need to be replaced, and he showed me how to winterize. Nick took the time to talk through some different strategies for updating the overall plumbing in my house, and I feel confident and informed in what my options are. I loved seeing that he investigates fully before starting in on a project and I would absolutely trust him to come back for my next projects.
Fantastic service I would recommend to anyone b
Shanta Mikhaylov
2 years ago
Chris was great. Very polite and professional. He explained things well. I’ve had many positive experiences and exceptional service because of the service professionals at MSP. They are my go to company for all my HVAC, heating, and plumbing needs.
They want to charge me $600 to fix their own problematic install.Had them install a ducted mini split system, the ducts were lower than the return air grate, making it impossible to put a ceiling in. $600 for them to lower the return air to be able to fit a ceiling. One would think that would be included in the $10,000+ job quote.This is in addition to the fact that the system is undersized and doesn't keep up if it's warmer than 82 degrees. They supposedly did HVAC load calculations when they recommended me a 13000 BTU system, but it's not even close. After the install, I complained about cooling capacity, they informed me that an 18,000 BTU wouldn't have fit. Fair, but if 18000 BTU is what my apartment needed, I wouldn't have installed this system... I would have put in an appropriately sized ductless system.I also had a ton of condensation on the ducts, which to their credit, they did fix without charging me extra. It took them 3 trips, I had water dripping on my dining room hard wood floors from the ducts.
Prices are on the high end but they are so responsive and helpful - John H. was the technician on our first service call and he does top notch work, so I think you get what you pay for... we've already requested him for another job. Thanks for your great work, John, and for doing good business, MSP Plumbing Heating Air.
Bo did an excellent job!! He thoroughly explained everything about the hot water heater and the installation and how to correctly maintain things in the future. He was very friendly, courteous, and went out of his way to go the extra mile to make sure that everything was working together (water heater and water softener). He even changed the light bulbs in my basement and got my garbage disposal working again!! I highly recommend Minneapolis St Paul Plumbing Heating Air and definately ask for Bo as your plumber!
Jennifer Hanson
8 months ago
Super fast response time, very friendly, and he took the time to explain to me the changes he'd made, and why.
Thomas from MSP was a great help! He was very kind and professional while helping our family install a new gas valve. He’s got great knowledge of the processes and importance of each step he took. There was very clear communication from MSP about their plumber’s arrival. I would highly recommend them for their services!
Terrie Peterson
3 months ago
Peter was prompt, personable and knowledgeable! He answered my questions and performed the hot water heater flush, water softener maintenance, water & plumbing quality testing as scheduled. Great guy + great service = happy homeowner 🙂
Not super friendly over the phone which is why I didn't have them come out for service and the lady I talked to refused to give a quote for a specific service over the phone. She said that a service rep had to come out first. Not sure why I should pay a trip charge when I knew what specific repair I was inquiring about.
Rodney Johnsen
3 months ago
This company is a pleasure to work with I would definitely recommend them to anyone. Thank you
Nick did an excellent job and worked I credibly hard to figure out what was going wrong with the plumbing in my house. It wasn’t an easy fix - but he really figured out what was broken and needed replacement. I will have him back to do more work in the next few weeks.
Friendly, straightforward, and able to provide a honest answer to any question. I also received SMS messages of the tech and when they're heading our way.
We just moved into a new townhouse and it seemed like almost everything that used water had an issue including 4 bathrooms and the kitchen sink. Our service expert Mike Morris was on time, diagnosed problems quickly, gave rational advice and was able to give an estimate AND start work on the same day. He treated us and our home with respect and was courteous throughout his time in our home. He had parts and materials on his truck saving both of us time. Considering how much work actually had to be done, after the job was finished there was not one space or spot that was left for us to clean up - it was like he was never here except our plumbing is now in top-notch condition. We would definitely use Minneapolis St Paul Plumbing Heating and Air again for our future service needs and won't hesitate to ask for Mike.
Mark Gautschi
2 weeks ago
Sam came to do an annual inspection of a water heater that had been installed approximately one year ago. I was totally satisfied with that work. While here, I mentioned I had a leak in the garbage disposal underneath my sink. I had had a garbage disposal/dishwasher installed approximately two years ago by someone who I would say now was not qualified. That person’s work in installing a water softener and dechlorination system was done incorrectly, and I had to have him come back and redo it. Sam took care of the problem, and I am confident that I will not have a problem again. I complement and highly recommended the work done by Sam and MSP. Thank you.
Jesse INGALLS was very professional and easy to engage with. He exceeded my expectations and clearly explained the situation and what was needed to rectify the situation. I would highly recommend him for any future visit
Nathan Kranz
7 months ago
MSP Plumbing did a great job identifying and fixing multiple issues with my kitchen sink. Bo was friendly and very professional.
Thank you so much to both Jeff's at MSP Plumbing. Jeff that works in the office and Jeff C that works with HVAC. I have had a ton of work done by MSP. I have been treated extremely well and with respect. I was also able to get someone out here quickly and he gave me a honest opinion. Which I greatly appreciated. I highly recommend their monthly membership serviceas I've found it to be way worth it. Thanks guys!!
I'm enrolled in the MSP annual service plan and decided today to replace my water heater. Within 4 hours, I had a new water heater and interest free financing for it set up. A super painless experience and great turnaround compared to other contractors this summer.
We had a great experience with MSP! I called on a Saturday afternoon, and by Monday afternoon our issue was addressed. Bo was friendly and thorough and did a great job on two difficult toilet replacements. The MSP team was great on communication throughout the whole process.
MSP H & A installed a ductless A/C system in our 1929 home on 5/31/22. Not only was it the least invasive installation, completed in a day and a half, but it was also the cheapest solution. Every staff member we have been in contact with has been responsive, knowledgeable and friendly (Nick, Josh(es), Max, Heather) A special thanks to Nick Bender, our salesperson. He's done an amazing job for us!!!
Technician arrived right on time. He sat down first to learn about our concerns and history with your furnace and a/c which I have never encountered with another company and it was very nice. He was extremely thorough in analyzing our system and not in a hurry like most other companies. Before he left he had some suggestions which seemed appropriate but I will likely wait until spring as most involve our a/c unit. He did mention something to watch for with our furnace which I thought was good. He was not high pressure at all. One of the best technicians I've ever had and think we'll call on Doug again to service our equipment!!
Tony came out to service my furnace today. He was extremely thorough, listened to my complaints and reviewed my notes. After servicing my furnace, reviewing my duct system, etc., I believe he solved many issues, some of which I've experienced for a couple of years. Very impressed with his patience and knowledge. I will request him the next time I call for service. Thanks Tony!!!
SandraLee Henry
4 months ago
Our boiler wasn't kicking in. Jeff from MSP identified the damper motor had malfunctioned. He gave us a couple options for MSP, but suggested we call the company who installed boiler 5 years ago to see if covered by warranty. Parts and labor were covered by warranty and previous company replaced it. By suggesting we check warranty with MSP competitor, Jeff saved us $800 and got the heat back on within a couple hours of our call. Hard to beat that integrity.
I would highly recommend Mpls St Paul Plumbing and Heating. I needed work done on a Bradford White heating system and I found it hard to find someone knowledgeable with this system. They were attentive to not only make sure to schedule the right technician for the job they kept me informed on timing of the service throughout the day. Tom, was fantastic! Answered my questions, sorted out the issue and serviced the unit without me having to make additional appointments. He never tried to sell or service more than what was needed, which I appreciated. I would highly recommend this company and would continue to use them in the future.
Jacqueline Zepeda
3 months ago
Braeden was very helpful and informative with boiler maintenance service. We are glad we connected with this business.
Mary Lynn Peterson
4 weeks ago
Nick was great! Polite, professional, explained everything he did in a way that made sense to me. Great service.
Alex Kravchik
a month ago
Review Title: Exceptional Service and Expertise by Nick Skaj at MSP Plumbing, Heating and AirI recently had the pleasure of availing the services of MSP Plumbing Heating Air to have my air conditioner checked up and tuned up, and I must say that I am thoroughly impressed with the professionalism and expertise displayed by their technician, Nick Skaj. From start to finish, the experience was outstanding, and I highly recommend their services to anyone in need of top-notch plumbing and HVAC assistance.First and foremost, Nick Skaj arrived promptly at the scheduled time, exhibiting a strong sense of punctuality and respect for my time. He greeted me with a friendly and approachable demeanor, instantly putting me at ease. It was evident from the beginning that Nick possessed extensive knowledge in his field, and his passion for his work was palpable.Throughout the inspection and tuning process, Nick Skaj demonstrated exceptional attention to detail. He carefully examined the air conditioner, methodically checking any potential issues and areas that might have required improvement. His meticulousness instilled confidence in me that no aspect would be overlooked, and that the air conditioner would be operating at its optimal level after his thorough inspection.His expertise was evident as he skillfully adjusted and fine-tuned the air conditioner, leaving no doubt in my mind that he was the perfect professional for the job.Not only was Nick Skaj proficient in his technical abilities, but he also exhibited exceptional customer service. He answered all my questions and addressed any concerns I had. His friendly demeanor and willingness to go the extra mile to ensure my satisfaction truly set him apart.In conclusion, I cannot speak highly enough of the exceptional service I received from MSP Plumbing Company and their technician, Nick Skaj. From his punctuality and professionalism to his technical expertise and outstanding customer service, Nick truly went above and beyond. I wholeheartedly recommend their services to anyone in need of plumbing or HVAC assistance. With MSP Plumbing Company and professionals like Nick Skaj, you can trust that your needs will be met with the utmost care and proficiency.
Dan Willert. Came to do maintenance for a 5 year old heater unit. He was on time. He was clear about his observations related to the way this system is working. Dan was very specific about what I needed to do and he didn’t try to sell me extra things. He took the time to explain everything about the unit and took the time to do his work carefully and throughly. I feel very confident about his work and his recommendations due to his personable and professional skills. Dan is certainly doing a fantastic job representing MSP. Thank you so much for your service!!!
Amber Luck Ronning
a year ago
Dan W. was professional and friendly (even to our dogs), and clearly explained the problem and our options. He noted that in time there will be more plumbing work to do in our old house, but he was up-front about what was urgent and didn’t pressure us to do everything today. I’ll call MSP again (shoutout to the responsive and polished customer service team) when it’s time to do the rest of the work.
Deelah Langhoff
2 years ago
I’ve never had a bad experience with any of your techs. Nick H deserves a shout out! Thank you for waiting for someone at the house. We learned a lot from you today! Hope the company does its part to keep the employees you have, they are worth more than gold!
These guys are great. Nick stopped by asap, he was just down the road from, he added me to his schedule. Nick was pleasant and really friendly. He was really informative. Thanks Nick
Will 100% use again because of Drew Freeman. The technician came out to my house, said that I needed to fix my unit for $2000 or replace it for $6000. Drew came out to give me a bid on a new unit and instead found out that the technician missed something and he fixed my unit. Didn’t need to spend a penny on replacing any parts or buy a new furnace.
Robert Golder
3 months ago
Jeremy P came in and gave us a review of the options he could offer to replace our 24 year old water heater. His presentation was straight forward and he answered all our questions. He got the contract ready and arranged the financing. The work was done in about 2 hours (he had 2 assistants).They kept our home clean and cleaned up after themselves.
We’ve had MSP plumbing, heating and air to our home a few times since moving. I can’t say enough wonderful things about each MSP employee we interact with. Highly recommend MSP to anyone needing quality work!
patrick ackerman
2 years ago
My technician Joe arrived on time, was masked up, and was attentive to my questions about the testing he performed on my furnace. Joe's professionalism and attention to detail in his write-up on his service call will have me calling MSP for all of my future HVAC needs.
Susan L Solarz
7 months ago
Peter arrived on time, immediately went to work, finished the repair in 10 minutes and didn't charge me anything because he didn't have to use any of his own materials. When is the last time someone performed a maintenance service for me free of charge happy? Never before today! No charge was because I am a member of their maintenance club. For that, I pay $99 a year, and they maintain all of my utilities without additional charge. They do this with the hope that if you do need work done that you will choose them. And I certainly have. They always do excellent work and they will continue to be my go-to team for help with my utilities. I have also recommended them to several of my clients all of whom have been very happy with them as well.
Craig Koester
a month ago
Kevin and his team did a great job. Efficient and helpful. Courteous and attentive to details.
Shirley Devine
8 months ago
Jake performed an evaluation of my furnace, which hadn’t been examined in several years. He was very courteous, thorough, and offered me options upon discovering a crack in the heat exchanger.
Technician was prompt, personable and did work efficiently, with good communication of plan and findings. My AC (and furnace) are likely approaching the end of service and replacement options discussed. No pressure to do immediately. Work area cleaned up. Will likely use when replacement time comes.
Our ductless AC was acting up and I called MSP to take a look. They arrived quickly and were very professional. Luckily nothing serious was wrong, just a system that was not starting up as fast as usual. HVAC expert Drew Freeman explained how to clean and keep an eye on our unit. Plus he was really nice to my 2 cats :) We signed up for their service partner plan because it waived the service fee for this call and gives us a piece of mind if something does break. The plan includes a bunch of other perks that are silly not to take advantage of!
Brian MacDonald
2 weeks ago
They installed an all-electric heat pump. The installation was done professionally and the unit performs flawlessly.
tyler albertson
3 months ago
Prompt and professional. Thomas was very knowledgeable and fast. Quick troubleshooting and solved the problem.
Philip Rubino
3 months ago
Drew was awesome. Very hospitable and knowledgeable. No sales pressure either. Great experience.
Emily Liddiard
10 months ago
Tony was amazing! He explained our problem clearly, followed up with a call on next steps and was a total professional today when he completed the project!
Braeden was prompt, professional, and friendly. Dispatch told us to be ready between 12 and 4, but he was busy at another job until after 5pm. I wish Dispatch had kept me updated better, but Braeden himself worked quickly and was up-front about what he was doing and what it would cost. I would recommend him and MSP in general.
Julie Grothe
3 months ago
A very old radiator was leaking and they installed new valve. They also found a leak in our boiler system and repaired that as well. They did a great job especially with our old pipes.
Caleb Westadt
a month ago
Jesse did a great job! Was very knowledgeable and friendly. Answered all my questions and then some.
19000rpm flyboy
2 weeks ago
Bo from MSP spotted our problem immediately and using specialized tools only professionals have, eliminated our water leak quickly. Very pleased with the overall experience
Pat Gustafson
4 months ago
Mitch was amazing. He's the only tech who's ever taken the time to explain my furnace maintenance and how to prolong the life of it. I will definitely ask for him in the future!
Matt w MSP helped us get the boilers and radiators working properly at our duplex! We've always been very happy with their service.
Corey Hobbins
3 months ago
Drew was on time, answered my questions, was tidy and overall just great.
Had a great experience with MSP Heating and Plumbing! They came out to do a heat and ac tune-up...plus water heater flush. Both technicians were friendly and helpful, and gave me recommendations for things we should consider...thank you Zach and Dieter! Would definitely recommend!
Hugh McElroy
9 months ago
Sam from MSP did a thorough walk through regarding my plumbing status and gave me some good advice. It was reassuring to have the confidence that all is well with my plumbing status.
Michael Kraling
2 years ago
Would highly recommend MSP. Had a new boiler installed. Installers did a great job. Showed up on time and left the work area spotless. Got a very good package at a very competitive price. Service has been outstanding. Will absolutely use again.
Mike went above and beyond with our estimate and showed us step by step what the repairs would entail. He was also honest about what is easier and more difficult to repair, as well as the costs.
Alisha Bjorklund
2 weeks ago
Service was done promptly and I’m satisfied with the work that was done. Bo is a delight to work with; he’s very friendly and professional.
Jennifer Kocurek-Porter
8 years ago
We had Josh out today to fix some indoor air quality and comfort issues. The work that was completed looks great compared to the work my handy man husband did originally. I am extremely impressed with the work he provided today along with the courteous services and the cleanliness he showed while working. He took caution to the care of all my animals (dogs and cats) while coming in and out of the house. I would recommend and always continue using Minneapolis Saint Paul Heating and Air for any future services.
MSP is great! And their prices reflect it ;)I have the monthly maintenance membership (paid monthly - for semi-annual visits), and Jason came out to inspect my Furnace and A/C unit today. He was very friendly (most of the techs they have sent out are!), and clearly an expert in his field, and was happy to share his knowledge with me as he inspected the units, and found some problems here and there. He even fixed a wiring issue for me after the A/C condenser failed to turn on. The monthly maintenance program is totally worth it. They've frequently pointed out things other technicians have done wrong that the inspector should have caught.The only down side is that I have tended to find their prices on the high side, and so I haven't ended up having them do much work outside of the maintenance visits. But they are not pushy with their sales at all. They give me a list of things they recommend fixing or replacing, and are perfectly fine with me saying I need to do some research, or decide whether it's something I want to tackle myself, etc.The bottom line is, I definitely trust these technicians, even if I don't have the money to hire them ;)
Siva Chinnadurai
2 years ago
Bo recently came to my place for a service call. He was extremely prompt, pleasant, courteous, knowledgeable and through. He came out for one specific issue and helped me through that very quickly. He the took me through all the plumbing of an out building we have and asked me multiple times if I had any more questions for him to answer. He was absolutely great and I would be happy to work with him again whenever the need arises
Breakthrough Coaching & Beyond, LLC
2 years ago
They were extremely timely and professional. However, their rate to repair the wax seal around my toilet was double the cost it is at other providers. They also refuse to give you a quote over the phone even when you know the exact repair that you need. Basically you are stuck with them and their high price or else you have to pay for their visit and call yet another plumber and pay for their visit and repair.
Spencer Bartl
4 years ago
Thomas did an excellent job with installing our new piping and shower valve (and tub drain kit, and tub). The job turned out to be more than what he expected when he arrived, but he did an amazing job of rolling with it. He took the time to explain everything to us before and while completing the work, and answered all of our many questions.
Unprofessional Company!I contacted MSP 3 weeks ago to schedule an A/C tune up for $49.00 advertised price. They then said they were 3 weeks out on appointments. So, since our A/C was working & just needed its regular tune up, I scheduled for 3 weeks, which was yesterday between noon & 4p. I took the day off to be home.They called me yesterday at 9:45a & told me their guy would be busy doing repairs all day & needed to reschedule to the 15th (2 weeks from now). I told them I took the day off, but that didn't seem to bother them--they still wanted to reschedule 2 weeks out. I canceled & hung up.Don't bother with this company. They have no respect for customers. We'll be getting our tune up from a company slightly more expensive but much more reputable and respectful to customers.
Richard Toetschinger
2 months ago
Mitch did a great job. He inspected and cleaned the split units and provided a useful suggestion.
Scott Wheeler
5 months ago
New water Heater. Nick was very knowledgable and explained everything. Excellent service !!!!!!
Lesley Newhouse
2 years ago
What a great experience! From sales to install, everyone was professional and polite. No one was pushy, everyone was knowledgable. The morning of the install, the team was right on time. They worked seamlessly and professionally. And they were very competitive with pricing. I would highly recommend using MSP Plumbing Heating & Air!
Claudia Scarlata
2 years ago
The installation of the minisplits was fast and clean. The solutions identified by the team were efficient and minimized the impact of the installation on the house. They found a very clever way of hiding the pipes, so I am quite happy about it! I highly recommend them!!!
I've been utilizing MSP for many years now. They take good care of me and my needs for all heating and ac. They are honest and professional. I've never had any issues for complaints with MSP and will continue using there services in the future. Matt was our latest technician and he was very informative. He is always welcome to come into my home and so is everyone else working for MSP.
Great experience with installation of our AC system. They were efficient and thorough. Satisfied with the high quality product installed.
Paul McCormick
8 months ago
We have worked with Matt and Minneapolis Plumbing and Heating in the past and as always Matt is exceptionally skilled, identified the problem and repaired it.
We really appreciate his professional and friendly demeanor.
AC wasn't cooling. Tyrone was very friendly and was thorough in telling me what he did and what recommendations he had. I was happy with his service.
Would recommend! Thomas installed a carbon system for chlorine abatement. We have high chlorine in our city water, and have used pitcher filters for drinking water. After the carbon system install, the water right from the tap tastes better and smells better.
Nick Harrington did a great job. He found a leak in our water heater and fixed it
Nick from MSP Plumbers came quickly to address an emergency on a Saturday when we needed help with a flooded basement. He was kind, took time with us, knowledgeable, helped solve our problem. He gave us a few referrals to help with the follow on work. High rating! Greg and Susan
Kathleen Hamilton
a year ago
I am new to MSP comfort care program. Today Dan came to my home for a routine inspection of the water heater and plumbing in general. He flushed out the water heater and inspected the old pipes and detected several small, slow leaks. He showed me all of the problem areas, explained what was wrong and how it can be repaired. I wasn't aware of the problem until he pointed it out and saw for myself that indeed there are slow leaks. Even though I'd been in the location of the leaks fairly regularly I never noticed them. Glad he caught it early before the floodgates opened.Had a crisis when ac stopped working. Called MSP and Tony came out lto fix it the next morning! Thought I would have to wait days, Happy I didn't have to wait it out in this heat!
Alex Treitler
9 months ago
Part of service plan: very thorough and professional service fromWalter. Addressed questions I had and explained what he had done
Kitty Classen
4 weeks ago
Our water heater stopped working, and Bo was so great. He fixed the problem, and took the time to educate us, and make sure we are set up for success. I chose MSP because I knew from my previous job that they're honest and good, but Bo exceeded my expectations.
Mishelle Jimenez
2 months ago
Tyrone did great! Thanks so much for your great work!
Ellie Rabine
6 months ago
Very helpful service. I greatly appreciate that this company will assist renters when many others won't.
I've been a long term customer of MSP Plumbing. They are honest, responsive and always looking out for my best interests.
Annjanette Peterson
6 months ago
Nick did a wonderful job! Very professional and was willing to answer all my questions!
Sharon Finneran
9 years ago
Both men were very professional and considerate. They went right to work and kept me informed of their progress. They explained how everything worked and provided brochures. They worked very quickly and were done before they anticipated. They also cleaned up after themselves and were very polite. I would highly recommend these two installers.
Quick estimate on plumbing repair. Very professional and pleasant!
I called on a Saturday and Nick came out within 2 hrs. Installed a new water heater and he was great. We will use MSP for all future needs.
Thomas Thieman
9 months ago
Dave completed a thorough check of our furnace, explained what he did, and assured us that gas pressure and CO levels were at acceptable levels. He was courteous and very professional.
Alex and his partner are excellent guys, very friendly and professional, I am delighted with the service!
Maxwell Theorie
a year ago
I so wish I could give these guys a better review. Our tech Matt last fall was super friendly and helpful. We were impressed enough that we ended up purchasing an annual tuneup plan with the company - something we rarely do!2.5 months ago I booked a boiler and (separate) water heater tuneup more than a month in advance, in anticipation of the fall/winter rush the company would likely experience.Since then, I have had three appointments canceled (one of which was a re-book after it was canceled the first time) either immediately before the appointment time, or a few hours after it was supposed to have started.For each of these three appointments I took work off for the day. As many of you reading this will understand, that’s a hard thing to do with a newborn and a more than full-time job.Now I cannot get anyone to respond to me about rebooking further appointments, so months later, I guess I’m stuck either finding a different company or doing the work myself.I know the labor shortage is real right now. I run a small business myself. I treat things like this with a higher than typical amount of grace due to the circumstances. But I think it’s fair to feel a little frustrated that I paid for a service plan, booked appointments months in advance, had those canceled hours after the appointment start time, and still don’t have any work done.It looks like the company is active in responding to these so I anticipate hearing from them, but in the meantime I hope everyone else has a better experience with them than we did!
Tonya DePriest
a year ago
Excellent work; clean, fast, and our faucet has never worked better! The diverter in our tub was leaking and we attempted to do a diy repair only to discover rotted 70 year old pipes. More than we could manage. This was replaced swiftly and expertly. I will definitely use MSP again!
Bryce Thompson
a year ago
I love the people at MSP Plumbing, Heating, and Air. They partner with you on what you need done and do it better than you’d expect. I’ve worked with them on 2 projects with them for my house now, 1 HVAC and 1 plumbing. Both projects have gone amazingly. Heavily, heavily, consider The MSP Plumbing Heating and Air team for your needs.
Mary Dougherty
4 months ago
I used MSP to install AC/Heat pump system on my 1921 house with radiators and they did an amazing job. They also come for annual check. Trust them completely.
Ben Abramson
2 months ago
Mitch was great. Thoroughly explained everything, personable, answered all my questions.
Great service just long wait when no a/c alot faster then center point they were 3 weeks out, I only waited with our a/c for 1 week with msp plumbing lucky I have a nice camper trailer when temps are so hot. I would definitely give them a call maybe faster then some others
jane clements
4 years ago
Evidently my home is rather difficult....I am having a 4 stage system installed....Clint S. Showed up exactly on time and introduced himself and walked through my house to review where the vents would be placed and to check to be sure that the space for the hanging units was properly prepared. Shortly after that, his team arrived and equipment arrived. His team consisted of Jefferson H., Nick S., and Josh D., each of them had their own specialty. As they worked I always felt I could ask questions, I was involved in decision making and I was always respected, as I hope I respected these young men. They were extremely professional and were problem solvers. I had a few hiccups and they were laid out in front of me...surprises, you just have to roll with them, so the project did not get completed today, even though they worked until 8:45 pm!!! I hope that this team will be sent back to finish the project....It is important to me, that I feel confident in the folks who work at my home, as I said before, they were respectful and used good language and I felt safe with them around, that’s a biggy. They were skilled and honest...... I highly recommend this team! Thanks.
I have a subscription service with MSP where they annually review my furnace, water heater and AC. Today was the AC and it checked out AOK! I'm really glad I have this service to make sure the systems me and my wife depend on are in good shape: Thanks a lot MSP!!!
mario monesterio
3 months ago
Braeden was great!, diligent and professional. He checked and cleaned our AC, made sure everthing was working as it should and was a pleasure to deal with. I'd recommend him to anyone!
Thanks Braeden.
Emil Stienstra
a month ago
Nick was great he came and fixed it in no time
Jennifer Giovinazzo
4 weeks ago
We thought we needed a new air conditioner but it ended up being a new furnace. Drew was outstanding and was here in less than a couple of hours. As a busy Realtor - time and service is extremely important. Especially in 95 degree heat.
We have been working with MSP for over 15 years and have enjoyed success with MSP always. Great Technician
John Wazlawik
10 months ago
Nick G was very professional in his inspection of our water heater and water softner. Explained what he was doing, completed his work quickly and efficiently. Gave a complete report on the system operations and asked if we had any questions. He was very respectful of our home, including the protective booties on his shoes.
Patricia Sevlie
11 months ago
Braeden was great. very smart, answered my questions, made sure the issue was what needed repair. very bright, knew his job, was personable. All the qualities you need to be a great employee. You should be proud of his representation of your company. Braeden does it well.
Roger Ehresmann
3 years ago
Very pleased with the service. Our water heater broke down this morning and by noon MSP had come out and installed a new one. Very quick, professional and clean. Could not tell they had been there. The price was in line with other quotes from Werner Stallion and Home Depot. One nicety was they had the new heater on hand and same brand as others without myself having to shop for it. They do it all for you. We will be back.
Kathleen Krieger
2 months ago
MSP was wonderful to work with- specifically Bo. He was wonderful! Bo was on time, kind, and answered all of my questions. The same day service was also fantastic! I am normally someone who does not write reviews, but I would highly recommend MSP for all plumbing needs!
Rebecca Brown
2 years ago
Dan came right at the top of my scheduled service window, which I greatly appreciated. He was professional efficient and swift. He didn’t make a mess and didn’t leave a mess. Dan had come out a couple of weeks earlier and given us and estimate and my cost was not over the estimate given. We are extremely pleased with the work done. Ihighly recommend this company.
I had a leaking hot water heater and contacted 2 places to see who may be able to help. I had done business with MSP in the past and they were fast, quality and affordable. Still haven’t heard back from the other company and Thomas has installed and cleaned up the new water heater already. Would highly recommend MSP for your heating, cooling and plumbing needs. They are 2 for 2 with me and Thomas was top notch. Thanks MSP team.
David Stevens
2 weeks ago
Joshua did a thorough inspection and took time to answer all my questions.
Have relied on MSP for many years. Bought a house in Newport, furnace goes out, who do I call? MSP best outfit in town. Professional, courteous and honest.
Thank you!
Thomas did a thorough evaluation and itemized pricing for miscellaneous plumbing repairs. He was very honest in assessing relative merits of various options. We will have him back to do the actual work once we decide how we’d like to proceed. I’d recommend him to anyone.
Would have been 4 stars but they fixed their mistakes so I'm happy! I had a new home Carrier furnace put in and garage heater installed and vented. This was done in Dec of 2018. The main regulator was verbally said to be replaced on the home furnace but not written in the contract. one year later when they came out for the free 1yr inspection they detected a leak in the regulator. I asked them to replace it at their cost and they did, I wasn't expecting that since I had no paper proof of that being part of the deal. I also had an independent roofer tell me the flashing and venting for the garage heater was not caulked/sealed or fastened to the roof, MSP also fixed that at the same time. Overall I'm happy with the price I paid and I'm happy that they upheld their verbal contract. I spend my time interviewing 9 companies to do the work and MSP was by far the one I felt the most confident in. Knowing that they stand by their work is refreshing.
Christine Zimmerman
5 months ago
UPDATE: 3/20/2023 Nick from MSP flushed out our water heater today. He replaced the anode rod as well. He also provided us with some quotes on a new water softener system (our current one is not doing so well). He did an excellent job and answered all of our questions. Thanks again!——-We started using MSP last year for our HVAC system when we bought our new house in the summer of 2021. They have always been professional and great to work with. Today, Jesse, performed annual service on our air conditioning unit. Not only did he inspect the unit and clean it, he explained what we can regularly do at home to keep it running well. I recommend MSP and Jesse to anyone who is looking for a fair and reputable company to service their HVAC system.
Todd Christensen
5 months ago
I have used MSP for many things. Last summer our AC went out and they were able to send over someone almost immediately after I called them. Had the system fixed in no time and we had air again. Will show you exactly what's the issue and what needs to be done to fix it...Most recently I've had MSP out for a bathroom remodel. Very professional during the whole time. Dan was awesome, very professional, explained everything very well. Regardless of the setbacks we had that were completely out of his control, he was very positive and came back out every time we needed him. I'm very happy with his work. I will probably request him for the next bathroom remodel and the needed plumbing work for a sprinkler system if he's still there.
Jeff was very professional and I felt like he went above and beyond to give us a great repair for a good price. I felt that our business was important to him and wanted to make sure I had all the Information and understanding of what was done and should be done in the near future for a better working unit and better enjoyment of our home
Booking was a piece of cake with flexible times. Customer service reps are friendly. Typically, for other companies, time slots are a 4 hour time period making it difficult to plan around - MSP offers a 2 hour time slot. Zach with MSP was awesome and very informative. He gave advice for other household questions I had beyond his assigned task. No brainer to sign up for a maintenance plan.
Jennifer Newton
a year ago
We truly love working with MSP and Valentino. He is knowledgeable, thorough and provides exceptional customer service! I would absolutely recommend working with MSP and Valentino. They do a great job and are honest when repairs are needed. We don’t feel pressured and trust their recommendations when other companies have tried to upsell or make us pay for things that aren’t actually needed.
Drew is a highly qualified technician. He provided detailed information about the condition of my A/C which is 15 years old. I may be able to get a cost-share with City of Mpls based upon Drew's report.
Shelley Petrangelo
a month ago
This has always been my go to company .Been very happy with all the different work around my home that they have done...
christie healey
6 months ago
Dan was great. Quickly helped and gave me an estimate for repair.
Tammy Christensen
9 months ago
Thomas came and flushed our water heater, he gave us quotes for our plumbing needs. Quotes were reasonable for the work needing done. He was very professional, and knowledgeable. He explained in detail what was needed to repair each area of need. When/If finances allow we would definitely call to have Thomas do our repairs.
Joshua was efficient and professional. He followed up on an additional issue he found as well.
Neil Gabrielson
a month ago
Regular Maintenance on Hot Water Heater, Nick did an awesome Job, he found my problem quickly and took care of it quickly
Amanda Harrington
4 years ago
I've used MSP for a few years and continue to be pleased with the service. Scheduling is easy, communication is easy and the visits are easy. I appreciate the suggestions at each visit because then I can plan ahead and budget for future improvements. I never feel pressured to get a service. I have used other companies with mixed results. MSP is consistently great!
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