Description
Since 1993 Bonfe has been known as the best rated provider of plumbing, cooling (Air Conditioning), electrical, and home heating services.
We have an impeccable track record for customer satisfaction throughout the communities of greater Minneapolis, St. Paul, MN.
Our plumbers, HVAC techs, and journeymen are all fully-licensed, background checked, friendly, and efficient. We treat your home like it belongs to us so we only prescribe what your home needs at an honest, upfront price.
Bonfe is one of the best rated home services provider in the Twin Cities area Minnesota.
Our Most Popular Services include:
- Plumbing
- Water Heater Repairs/Installs
- Home AC Repairs/Installs
- Home Heating Services
- Electrical Service
- Drain Unclogging
SERVICES
A/C system maintenance, A/C system repair, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Repair HVAC, Thermostat repair, Gas Leak Detection, Gas Line Repair, Installation, Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, Electric car charger installation, Electrical outlet & switch installation, Electrical outlet & switch relocation, Electrical outlet & switch repair, Electrical panel repair, Electrical panel replacement or upgrading, Electrical power restoration, Fan installation, Fan repair, General construction, General repairs, Ground wire installation, Light fixture installation, Light fixture repair, Outdoor lighting installation, Remodeling, Security system installation,
Reviews
Elizabeth Penrod
a month ago
Jeff was fast, thorough and had the answers to all our questions. This experience exceeded our expectations, and we were really impressed by Bonfe. It's a local company that has all the hallmarks of a much larger national company.
Our A/C decided to go on hiatus during the hottest days of July— so we called Bonfe. Jason was prompt and professional and was able to quickly/efficiently diagnose and fix the problem on our dinosaur unit. It can be intimidating as a woman to handle service calls, but Jason was absolutely wonderful and made me feel super comfortable. I would recommend Jason at Bonfe to anyone.
They were quick to reply late in the evening when our furnace went out. Mike, Erick and Alex were right on it and extremely professional yet very personable which set us at ease in awful and unfamiliar situation. Alex explained everything with our choices for getting a new furnace and offered expert advice based on our house and needs. We are so grateful for the connections and know we're in good hands.
Cindy Trojanowski
2 weeks ago
Brian and Keith made a stressful situation bearable because of their reassurance, professionalism and quality work. Thank you!
Melanie Bates
3 weeks ago
It was a great experience and we are very pleased with the everything. Thank you Bonfe!
Julie Li Yang
2 months ago
Tom Awesome job and super fast! Beth was super friendly and helpful at getting me in the schedule!
Josh was responsive and his communication skills were excellent. He made the process of a tune up smooth and easy!
Micheal was instrumental in providing detailed explanation on questions I had. I’ve always had phenomenal experience from Bonfe on any issues or tune ups when technicians are on site. Thank you for being awesome!
When our downstairs shower backed up with sewage, Kyle L from Bonfe got it fixed the same day. He came out at 8pm on a Saturday! Great service and a friendly technician.
Taylor Family
6 months ago
Main drain inspection. Kong did a great job inspecting our drain. Was thoughtful and considerate and respected our home.
Sonja Broberg
a month ago
Alan was wonderful. Did a great job explaining everything. Much appreciated the honesty.
We had a really positive experience with Gene, who was on time, kind, and competent. He explained the issue in detail, fixed it incredibly promptly (and on a really hot day), and was just generally a pleasant human to interact with! We’ve had some other bad experiences with different companies who didn’t come prepared, charged us more than what we thought was fair, and we’re just unpleasant to deal with. We were very grateful for this positive experience with Gene and Bonfe.
Lisa Mathieu Warshaw
2 weeks ago
Nick C was super friendly, personable, and honest about our AC needs. He explained things clearly and took the time to show how things worked. Bonfe has great techs!
Got A/C tune up. Went great. He told me ways to improve system. Very helpful.
Had a back up in my main line and Bonfe got out and did a great job of getting it cleared and giving professional advice on how to maintain it in the future. Alex C. and Adam W. we’re top flight employees. They get invited to the cook out.
Sheldon Wolfe
4 months ago
My total experience at this time is inquiring about services and scheduling service. Tanya was professional, friendly, helpful, and knowledgeable. That seems like a good start.
Setting up the appointment was easy and Tanya made it fun!
Yet again, Tanya was on top of her game! Well done and cheerful to boot!
Great service and very personal technician. On time and excellent service.
David Donnelly
2 weeks ago
Tanya was able to get me Jordan right away. Jordan was knowledgeable and helped repair our outdoor spigot.
JC is an awesome tech. Very thorough and competent.
Jessica Dumer
a month ago
Mark and Keith are better than Bennett and Brian! But I hear Brian’s quesadillas are fire.You guys did a wonderful job, thank you so much!!
Elijah was very friendly and did a great job explaining each step of the process.
James was wonderful to work with! He was super down to earth, knowledgeable and efficient! He was able to complete the job faster than expected and was a joy to have in our home!
We had a plumbing issue that needed immediate attention. Ben P. arrived exactly when we were told he would. He explained a couple of options, answered my questions, and helped me make an informed decision on how to proceed without pressure. Ben was pleasant to work with and did an excellent job.
elaine white
5 months ago
We needed help rt away n Bonfe responded to us ... Jordan W.did a Great job ! Very Efficient... i am relieved to have Bonfe now
Sarah Bjelde
6 months ago
From start to finish this was a great experience. Halid checked system on Wednesday and identified problems. When I expressed concern about an impeding trip he put an urgent on the order and a few hours later the new parts were on my doorstep. Receiving priority placement sent CJ out Thursday morning first thing. He explained replacement needs and got to work. Office checked in with me regularly ensuring things were getting done. By noon on Thursday repairs were complete and I am getting on the plane tomorrow morning. Thank you again Bonfes for totally professional and reliable service.
We’ve had 3 technicians for 2 separate furnace issues. All were friendly, professional, knowledgeable. We were able to get appointments in a timely manner. Also signed up for their yearly maintenance programs. I highly recommend them.
Shana Conklin
a month ago
Ben did a wonderful job. I discovered a water leak from my fridge in the ceiling of my basement late on a Friday night, and I easily booked an appointment online on Saturday morning. He arrived just a couple hours after booking and fixed everything quickly. Coincidentally, my toilet also started malfunctioning that morning, and he was willing to fix that too even though it wasn’t originally scheduled. Super helpful, thank you!
The technician Brian Brown is very friendly and professional. My husband and I were satisfied with his work ethic.
Dotty Roberts
a month ago
What a great find Bonfe and their plumber David was for me! Prompt, professional, courteous and everything done to perfection. Thanks Bonfe for employing such great and easy people to work with!
Steven Kleppen
2 months ago
They responded quickly and were able to replace our broken old water heater on Saturday afternoon. We worked with Brian who was very professional and personable. He was able to swap it out in no time.
David Bjorklund
2 weeks ago
Andrew R was great. Had him out for some electrical and to hang fixtures before we listed our house. He managed screaming kids and barking dogs brilliantly, and got the work done quickly.Much better experience than the plumbing side of things. Plumbing will Pressure Sell on anything they can.
Bonfe is great and Tom was exceptional! Saved our day with a quality toilet installed same day 👍
Nick was, as honestly all Bonfe employees are, helpful, friendly, polite, and respectful of my time. The services provided were completed promptly and the recommended work was not pushed only offered and explained. I never feel pressured to complete a service with Bonfe but I always feel secure in the work they do. We bought an old house that needed love and Bonfe has been here to replace the furnace, AC, water heater, drain lines and intake lines (plumbing), and now this electrical work. I'm always happy with the quality of the services offered and the professionalism of the employees especially the folks doing the work.
Eric Schmitz & Travis Burk
10 months ago
Water softener install with new water and gas piping installed in an extremely small and over crowded utility closet in our townhome with a clogged utility room drain to boot . On time, listened to our needs and concerns and provided a same day solution to a complex issue by thinking outside of the box. Professional, courteous, friendly. Amazing service and job! Bonfe to the rescue!
Maria Heshmat G
2 months ago
the guys that came out wore the booties from downstairs through the house, and i saw them touching stuff with their gloves, like handrails and the wall. i have to disinfect upstairs as well as downstairs, EVERYTHING because i don’t know what they touched. i saw the first guy itch his face with the gloves hand that pulled the snake from my clogged pipes. then, at the end, i had to call for a copy of the invoice, and camera footage. it cost $2400 for the intensive cleaning, and they quoted $45k for the line repair. the whole time, it felt like dealing with someone that’s itching to make a sale. i just lost my job, and they said, “we have financing.” for someone without income? i underwrote loans for a while, and no income meant no loan. they keep bringing up the financing after i was clear i wouldn’t do that. it felt uneasy, and like high-pressure sales. my clog is gone though.
Catherine Stensrude
7 months ago
Excellent service on our furnace! As a result, we had them come back and install an electronic filter system. George our technician did not just do the work on both occurrences but educated us along the way! Superior service!
Andrew Wiest
3 months ago
Jason Mielke arrived on time, was professional, and courteous. He quickly diagnosed the problem and helped me get it covered by the manufacturer.
Jack Livingston
3 months ago
The technician who came to our house was kind and professional. I appreciate that. However... the quotes were insane for what we need. We do not need a professional grade water heater and the quote to repair our water heater was more than it would cost to replace the unit we currently have. I would pass on this company at least for residential service.
Bonfe was absolutely fantastic. Our hot water heater broke on a Saturday, and we used their text service...got a response right away, and they offered to come out on a Sunday! They confirmed with me how much the service visit was going to cost ($99 for the service visit, but then waived if we did get equipment from them), and were very up front about pricing...and even took care of coupons and gave us a military discount! Alan F. was very communicative, and kept us in the loop about how long it was going to take for the equipment to be delivered, and he installed it promptly and explained everything to us. He was a very positive guy, and the overall experience was great. They did awesome with taking away all of our old equipment, and were careful not to do anything to dirty up our carpets. Bonfe has a great tracking app that shows you where your technician is once they've been dispatched to you. And he hung out at our house until the equipment was dropped off, and he installed it right away! Their lifetime warranty is great, and their service plan is reasonable (and they'll even service equipment they didn't install). I would definitely recommend Bonfe, and we'll use them again if needed!
Andrew Thompson
a year ago
Jonathan Tripp at Bonfe provided exceptional quality and efficient service. The pricing was handled in a very reasonable and transparent fashion. The quality of services was also quite excellent. Jonathan was a very friendly professional who clearly explained my options and was realistic and reasonable with recommended repairs. Bravo.
Had a guy named James come out to fix our outdoor hose spigot, as the attached pipe froze and burst over the winter. This guy not only completed the job super quick- especially given the tight working conditions afforded by my old house- he also took the time to explain the different spigots he could attach, the discounts available via their membership (which costs like $11 a month and saved me about $120 on today's service), and showed me the burst pipe and how it worked to avoid leaks into the house in the event of such bursts.While I'm not a huge fan of the schedule an appointment for a specific day and we'll call you 30 minutes before we show up system Bonfe uses, there's no denying the quality of their work. Will be back when the next thing in our house inevitably breaks.
Jason was awesome!! From the minute he arrived (on time!) until the time he left, he was professional, knowledgeable, informative, kind, and had a good sense of humor! He was also open and honest, which I appreciate, and he didn’t do any pressure sales tactics, which I also appreciate. He even taught me things to look for, and how to best maintain my AC. Thanks for your excellent work, Jason!
Hailey Johnson
3 months ago
Did a beautiful job! Night and day difference for the space in our basement! Very excited to be able to utilize the new space. First picture is the after!
Love it!
He was awesome. When he arrived the issue we were having suddenly wasn’t occurring- he quickly figured out what had made it a temporary issue. Resolved problem and made another quick fix. Professional and flexible Highly recommend
Both Ben and Brandon provided excellent service and answered all the questions I had with the project they did on my house. They were the definition of professional. I can not recommend Bonge enough.
Mike Hanahoe
3 months ago
Cole did an outstanding job. His honesty and professionalism created a great experience. I would highly recommend Cole.
I was having trouble with my new boiler. Spoke to Tanya this morning and she very helpful and patient. She asked me questions to verify the problems I was having. She was so nice and thorough. After we were finished she also set up another appt to check my A/C system. I am extremely satisfied with the service she provided!
Dave P and JC D from Bonfe came out to our place to repair a leaking radiator. They were able to fix the issue, and then spent the rest of the day (well past their normal hours) tuning our radiator system to get it the whole house heating properly. They did a fantastic job, were friendly, and very knowledgeable. Very very very highly recommended. A+++++ awesome.
Khams Sivongsa
3 months ago
Bennett came to fix the flare leak of gas line to the dryer. He is an expert on his job and he get the job done in a timely manner. Thank you very much Bennett and Bonfe for a job well done. I'm sure will use Bonfe for any future projects.
Isaac Harris
8 months ago
I had a great experience with the Bonfe team! Shanna scheduled me right away and when unforseen events happened she made accommodations to fit my schedule. She was very sweet and kind.I had the pleasure of meeting Kong who was my technician. I don't believe you could have a better representative of a company. He introduced himself with a big smile and a ferm hand shake. He educated me on the process and gave me peace of mind with his knowledge as he worked and completed the job. I was beyond impressed. My home is restored and I am a customer for life. Thank you Shanna and Kong for the exceptional service!
Brian arrived early, and got everything fixed quickly, and provided great explanations. Thank you!
Erich Dovenmuehler
3 weeks ago
If you don't care about your time and money these are the guys for you. Completely selfish company that does whatever if can to put you in an uncpmfortable position and pay more. This is the worst company i have ever dealt with
Jeffrey Hoppe
11 months ago
Kyle L. Showed up today and did a fantastic job unplugging our kitchen drain. He was professional, courteous and answered all our questions. I also like they call you with updates when your tech is coming. Thank you Bonfe, we will definitely use you again!
Julie Mitchell
a month ago
Tom was great! Very knowledgeable, explained everything so I understood exactly what I was looking at. All signed up on the repair plan, Bonfe customer for life!!
Andrew Willenbring
a month ago
Tom arrived 5 minutes early with a smile, explained what he was going to do, and what the potential pitfalls were. The job was completed in good time.
We had a main sewer line back up into basement on a Sunday morning bonfe had someone out within 90 min. The service tech was very friendly and professional and informative. He unclogged the line and everything went well. A big relief to have the issue resolved so quickly. A+ for Bonfe
John Newcome
2 months ago
Excellent customer service. Quality work. Jonathan was professional, courteous, thorough and knowledgeable. He is a top notch representative of your company.
Daniel Enfield
2 months ago
Tom came out to do an assessment on a smelly sink. Not only did he go through my whole plumbing setup under the sink and point out the issue, he followed it up by reviewing all the lines and related appliances in the house, which to me was going FAR above 'going above and beyond.' He answered so many questions I've had about the inner workings of my home, I thought this was extremely valuable info. All conversations and service options were delivered in a friendly, professional, and no-pressure way, another great experience working with Bonfe. 5 Stars Tom, great job!
Re-rating since I received a second opinion last week...Recently a Bonfe tech came out to my house to unclog my main line running to the sewer. I have used them previously for their same day $99 service, and it has worked out in the past. This time around the service was terrible. The technician seemingly fixed the issue, then tried to sell us on an $11k liner install that he claimed we needed.After Bonfe would not give us the video they recorded of our mainline free of charge, I paid for a separate company to give me a second opinion on the pipe (small shop, the guy had over 20 years of local expertise). They ran another camera down the mainline, and showed me how the bonfe tech had unclogged the drain temporarily, but didnt use the right blade ( bonfe used a 3in when they should have used a 6 in blade). This meant my main line was still full of roots, and was almost close to clogging up again after a week. I paid the second company to re-clear the drain and it was a night-and-day difference with the proper tool. The drain was completely cleared this time!On top of this, the second company re-showed me the crack originally mentioned by the Bonfe and ensured me that spending $11k to fix that right now was a bad idea, and it very likely wont cause issues as long as i keep an eye on it every few years.Bonfe - please ensure your techs have the proper equipment when coming to site. At the very least, please refund me my $99 drain clearing as it was completely ineffective.I've had decent service in the past, so I don't think this represents Bonfe as a whole, but hopefully that technician doesn't work for your company much longer !
Nick was absolutely fabulous. They had to string a new circuit through our entirely finished basement to the garage for our new electric vehicle charging station. Nick was very personable, kept us informed of everything he was doing, completed work on time and left everything spotless. If you get Nick to come out for your Bonfe electrician jump on the chance to have him do the work
Christina Engstran
4 months ago
Tanya was so helpful! She clearly shared with me my options, got me scheduled and advised me on a cost saving measure for another household issue. I appreciate you Tanya! Thank you.
Our Bonfe tech, Jason, was a great help diagnosing the problem with our furnace and getting the heat back up and running. He fixed the issue, and he walked me through everything I need to do to prevent the issue from arising again. He answered all my questions honestly and patiently and gave great advice about future upgrades without pushing anything or trying to upswell. I’ll look forward to calling Bonfe again.
Rebecca Davison
2 weeks ago
Mark B. was helpful and answered all of our questions. He detailed a plan of what to check first as causes to be least expensive/invasive. He was respectful and professional.
Jack McQuiston
3 months ago
So expensive. $480 so replace one outlet. Took maybe 15 minutes of work. Don't sign up for their service plan. It makes you a captive customer and they can then overcharge you all they want.
Michele Quattrin
3 weeks ago
Alan and Rick were amazing. Here on time and quick to fix our hot water heater. Thank Bonfe I can take a shower now!
Colleen Grafenstein
3 weeks ago
Great service and always on time. Had semi annual service on A/C and furnace.
Had an emergency with a light fixture and the electrician that arrived was great.
Have used Bonfe for a couple years now—very happy with the professionalism and the data driven approach to repairing aging plumbing and fixtures.
Thomas Pretasky
2 weeks ago
Bennett was awesome and did a fantastic job! Highly recommended
Jane Sullivan
3 months ago
Jose was our air conditioner service man and was great in explaining what he did and what we should watch for if having problems. Great hire!
Victor did a thorough and professional job on our AC tuneup. Will continue to use in future.
Jessica Johnson
4 months ago
Adam W. was very knowledgeable and professional. He allowed me to watch the main line camera inspection, providing step by step details and education throughout the process. I truly appreciate the great service!
Emily Bolstorff
a month ago
Very personable and professional, and good quality and responsive and of course, on time! Definitely recommend!
Jeremy Littlefield
5 months ago
Connor was very friendly and professional. He performed my furnace tune-up and identified and replaced a failing part before it caused a problem. I’ve been using Bonfe since they installed a new furnace and A/C in 2017 and have always had exceptional experiences with the office personnel and technicians.
Kenneth Hill
6 months ago
The technicians were very professional and well trained. It was good to talk to a person when I called. The only hiccup was they sent the wrong softener. That was quickly remedied. They had to replace my water intake main valve which wasn't shutting off. Job well done. And communications was excellent all around.
Richie Dixon (ddrchamb)
3 months ago
Tom was great, professional and went above and beyond with my kitchen faucet needs. He was able to think on his feet and adapt to a parts issue and help me out. Great service!
Great communication! Answered all my questions.
7/19/23 Tom M.
Tom was very informative and helpful. He explained the job in detail and made sure all my questions were answered. Quality work and great customer service!
Jordan was great did nice work and very professional he install my laundry tub faucet and valves and hoses faster than Brian Brown ever could what a great company
Justin Nisiewicz
4 months ago
Tom was fantastic! He was able to identify a situational leak and diagnose a clogged hot water supply line. Replacement of the clogged line was fast.
Ben was very helpful and came up with a good solution to my plumbing problem.
He’s very professional, listens well and solves problems.
For this particular visit, Jon came with Cole and helped fix our bathroom shower and replaced out kitchen faucet. They came before to help us identify the problem, back today to put the parts in (we had to order parts and wait for those to arrive). Has been very courteous and professional, explaining what’s wrong and how they’ve fixed things as they work on the project.Overall, BonFe has been helping us in many different areas (we had to get our sewer fixed this year, get new AC a couple years ago, and we get our furnace and AC tuned every year with their membership. Love their service!!! Although I hope I don’t have to call them for a while except for regular check ups for a while….
Victor did a great job coming out on short notice. He diagnosed the problem and fixed it right away! Appreciate all the help on a hot summer day.
Mary Falkenberg
7 months ago
Tyler Jackson came to the site promptly and diagnosed the problem. He ordered the necessary parts and told me the parts would be delivered the next morning. The part was here by the early morning hours.Seth Thomson came to install the parts and was knowledgeable and efficient.Both Tyler and Seth were excellent. Jerry Brazil had referred Bonfe and I am glad she did.Thank you very much for fixing my furnace.
Elisabeth Vose
4 months ago
Haven't made a decision yet about replacing a leaky toilet, but Alan Farr was very pleasant and professional in explaining the various options and his recommendations. I especially appreciated how the office gave me an advance call with an ETA and then I got a text confirmation with Alan's name and photo. At every step they were respectful of my time, and that's really important to me.
Per my preference, got my central a/c running with the least amount of repairs possible and explained all aspects of their work.Jason and Brandon were a pleasure to work with.
BEWARE!! OVERPRICED AND INCONVENIENT. I called Bonfe to replace a couple of shut off valves in my home. The way they have set up their schedules maximizes their work efficiency but really makes it extremely inconvenient. I scheduled a Saturday appointment (they work 7 days a week so there are no extra charges for the weekends) online and sent in a picture of what I needed done and the type of valve that needed to be replaced. The system doesn't give you a time or a block of time except that the technician can arrive anytime during their work hours which is 7a-10p. I hadn't received an update around noon that day so called and spoke to the operator. They said they still had me on the schedule but couldn't tell me where I was on the list. Eventually by 7:30p, someone called me and said the technician will be there within 30 mins. The technician was very professional but gave me a quote that was 3X higher than another quote I received to do the same exact job. Crazy! They charged me for the $99 service call fee and left. Unless you are desperate to get something done, I would suggest you shop around and consider this as a last option.
Thomas Sanford
2 weeks ago
Michael B. came out to address a warranty claim. He was very helpful, trustworthy, and experienced. We had previously been a Bonfe customer but had left to another firm. If Michael had been our tech, we would still be with Bonfe. Highly recommend Michael.
Alan was honest, helpful and professional. I appreciated the fact that there was no pressure just helpful detailed information.
Daniel Zyvoloski
7 months ago
Great experience with all the service tech and installation. Just very disappointed with the quality of the furnace that was installed that was rated top of the line. Wasn’t really able to duplicate problem when tech came out. Hate to think I’m going to have to listen to the annoying bang almost every time the furnace starts up.
DO MOT USE!! I called to have a water heater replaced, and your typical water heater cost between 1500 and $2000 for a 50 gallon tank. They charge $99 to come out. I asked to speak to a tech ahead of time to give me an idea of what it would cost to replace the water heater. They were very rude and told me there was no technician to talk to you but I was in a crisis and they said they could install it the next morning. The guy came out looked at my tank for two minutes wrote up a $5000 bid and told me it would only be $4600 if I signed up for the monthly service charge of $11 a month. I told him I didn’t even pay that for my furnace and the guy goes I know it’s really expensive. I said I’m 62 years old I don’t need a lifetime warranty. He said yes I know. I also said we called you so that you could install it today he said oh sorry we can’t. I then paid my $99 and got a bill in the mail a week later. I spoke to the rudest woman ever and she told me my visa failed even though the guy is the one that took my visa number. My face I didn’t fail he failed. I told her that you didn’t do what you told me you could do and the only reason I had to come out is because we were going to install it that day. She could not have been more unprofessional and she told me I still over $99. I will absolutely not pay this money. I had one installed professionally by a really reputable company the next day for $1500. They think their service is so much better than everybody else’s please don’t be scammed What I know this is a Saint Thomas Academy family that owns us and I would like to speak to an owner because I’m guessing I would get somewhere with him but the rude woman that answered the phone is the representative. Stay away
Lucas Duppler
4 weeks ago
Jonathan T was fantastic at getting our tub set up for our remodel. He advised the whole way & double-checked all measurements with me before enacting. Timely service as well. Would recommend to anyone.
Andrea Young
5 months ago
Great service by Jonathan. On time, quick and efficient with the repair of our leaking pipe from the water heater
Veronica is Customer Service A+++! She scheduled our HVAC certification in one day, went over the history of our system, and encouraged us with our maintenance program record with Bonfe's; our system is in topnotch condition.
Collin Nelson
2 months ago
There customer service was very knowledgeable, friendly and helpful. They were able to get me scheduled for repairs very quickly. The onsite technicians were very professional and got my system back up and running. I would definitely call them again.
Dan L was knowledgeable, kind and professional. Great service!
Shankar Krishnan
8 months ago
Despite having maintenance plans with Center Point Energy we browsed the internet to try it first time with Bonfe just because of the fact that they gave earlier appointment dates in comparison to CPE.We were quite amazed not only with the promptness of the technicians - Nate Coppock (for Electrical outlets maintenance) & Andrew Granquist (for Furnace & Humidifier maintenance) - who not only arrived on time but were so efficient in their work. Both seemed to have proficient knowledge in their respective domain of work and not only did they get to their work in action but also shared their knowledge with us in doing the right things to keep the appliances effective and also useful tips / hints for safer living.Very much impressed with work - me and my wife instantly have taken the decision to switch over to Bonfe's maintenance plan to start our new year ahead once the current contract with CPE is destined to get over in Jan 2023.Even before the technicians arrived we were also impressed by the reception provided by the sales team during our call - who took all our inputs patiently and due diligently followed it up from start to finish through constant follow up calls / messages.Thanks to Bonfe team for making it our day...
Front desk staff member Tayna was friendly and very professional as we discussed my project. A+, however,the Bonfe bid came in $3100 dollars over my other bid. I'll beasking for a couple more bids since I've seen both ends of areasonable price for a Water Heater Replacement.
Thomas Gearman
8 months ago
Five years ago we discovered root intrusion in our main line out to the city sewer. I called Bonfe to take a look and they said the issue was caused by an incorrectly installed/sealed fitting which they could remove and install/seal correctly. $4,000 and a dug up front yard later, the new fitting was in place.In the past year, we had another blockage so I called Bonfe. Once again, it's root intrusion and upon camera inspection we found it was the exact same issue 'they' previously fixed. The same flange of the same fitting exact. And by 'they' I mean, unbeknownst to me, Bonfe had a subcontractor do the work at our home.Afterwards, I called their offices repeatedly, trying to talk with a manager regarding my situation in the hope of finding an equitable path forward. That conversation has never happened and I would not recommend this company to anyone. Buyer beware.
Alan did a great job today! He took care of our needs and was very thorough explaining what he was doing and the charges associated with it. He was very polite and helpful.
Michael Gust
11 months ago
Their so-called service plan is a complete scam. I caution you to read the small print and avoid signing up for it at all cost. After staying home from work today for a service call that took weeks to schedule, I was informed at 4:10 PM that a technician is on his way. I have to leave at 5 PM to be somewhere for a previous commitment. When I asked if I can just cancel my plan I got the small print runaround that I must continue to pay for several more months despite the fact that I am getting no benefits! WOW!! My advice is to stay away from these guys.
Gabriel Zapata
4 months ago
Adam did an awesome job. High pressure water was at a good price and everything was quick. Thanks!
Brian was super friendly, efficient and professional. He knew just what we needed done and did it efficiently!!
Thank you Brian!
Brian was friendly, professional, and did a great job repairing our shower valve. He was on time and efficient. Would definitely recommend and use Brian and Bonfe for future plumbing needs.
Brian Bullock
4 months ago
Adam arrived at our house about 2 hours after we called Bonfe. Sewer line cleaned out plus a secondary clog cleared. Awesome job for which we are very appreciative.
Andrew Horstman
5 months ago
DO NOT let them sign you up for their monthly service program!!!! It is a year contract. They duped me out of $120. Service otherwise seemed good, but prices were high. Quoted $22k for new furnace and AC. Was able to have identical units installed for $14k elsewhere, and they included free yearly maintenance because I was a veteran.
My experience with Bonfe was great. I called and talked to Sharon G who listened to my questions and set me up with an appointment the next day. I needed an expert opinion on the state of my water softener. The technician Bennett Brown was professional and knowledgeable about water quality and explained to me all the options. I decided to have a new one installed, and he was able to do that right then and there. I decided to sign up for their service plan and Bennett is assigned to be my technician going forward. I am really glad I called Bonfe!
Mark Hansen
10 months ago
Staff was very nice and on time, but many issues along the way. The installation date was scheduled with notification. The initial unit was almost changed day off and had a huge delay trying to figure out how to proceed. Came up with different scenarios of what unit to install and how to install and after all that, went back to original plan. Financing was not communicated at all and had to deal with another company that was not connecting with merchant. Days after installation received an email saying they would proceed with court procedures if not resolved within 2 days. This was the biggest issue, and such a drastic email should not have been sent to a customer when they have tried to resolve multiple times sitting on hold. Could have been a good experience, but the details made it not, very disappointed in the customer service.
Melenie Soucheray
5 months ago
James was prompt, personable, professional and informative. After the sewer pipe inspection, he walked through some plans I have to improve two bathrooms in my old house. When the time comes to make the dream a reality, I will surely ask to have him come in for a formal bid and, probably, to do the plumbing part of the job.
Devon Hutton
5 months ago
Jonathan technician was fantastic walking me through the steps for our project and the pricing with and without membership and with purchasing through Bonfe with their lifetime warranty or purchased on our own.
Reuben Quillen
8 months ago
Alton was on time, considerate with our situation and very professional and respectful. I can’t emphasize enough how much I would like to recommend Alton! I watched him do his thing after having a competitor out the previous night and he showed me how he concluded that the competitor’s diagnosis was incorrect and we discussed my system and options. In the end Alton helped us schedule to replace our system. Highly recommend!!
Dan Schierman
2 months ago
I called Veronica about scheduling my air conditioning yearly check up, she was very professional and thorough. 5 Stars again, thanks Bonfe's
We had to get our water heater replaced, and while the people from the company were extremely kind and professional, they charged us almost $4,000. They didn’t have any options of different water heaters to make this service cheaper. To receive a discount on the service, we had to sign up for a yearly membership. Even with the membership, and a coupon we had for $250 off, we still paid $3750 for the installation and removal for the old system. That’s about $1,200 more than the national average for water heater installation. I personally feel like we were extremely taken advantage of and price gouged for this service, because no pricing was given to us, not even an estimation, until the employee was already in our house (which was around $100) and we would have to pay him for his trip regardless. Then we were blindsided with this price. I just am so upset about the lack of communication and options we had, and the money we quite literally flushed down the drain.
We had our annual heater tune up and Sean O. was a true pro. Super friendly helpful, I would definitely recommend his work to anyone.Tristan A stopped out on 7/11/23 for our AC tune-up, did a great job and detected a small gas leak.Ben P stopped out on 7/13/23 and fixed the gas leak. Did a great job and gave us some options for upgrading our system in the future.
Bookworm1 Miller
4 months ago
Dan L. went above and beyond when he came to service our furnace and humidifier. He took the time to answer all of my questions and made sure everything was working perfectly.
Awesome same day service when the water heater went out. Thanks
Greg Saunders
a month ago
Roman and Nathan did a great job of installing/creating 3 zones of heating and cooling into our home where we previously had only 1. After complaining about how hot our bedroom got in summer and how cold the family room would get in winter for 22 years we finally did something about it. We appreciated that in addition to performing the installation of the new venting, controls and additional thermostats that they took care of hooking each thermostat into the wifi, gave advice on new thermostat placement, tested each combination of zones, and also took the time to explain to us how the system worked and changes we could make if needed. The new system works great.
Deanna Griffin
3 months ago
Brian Brown did a great job and very efficient and very friendly and kind
Michael Lougee
3 months ago
Jason did a fantastic job, very efficient, professional, and very friendly
Dominic Abram
2 weeks ago
With the former owners of our house fancying themselves as handyman, we have often had repair work done that has to correct what they did and then address the repair we've requested. Scott did a great job with our electrical work. We had a bathroom fan that needed to be replaced and he took the time to explain how he would do the work. He was very friendly and made sure that the work was completed and cleaned up better than I would have! His work and professionalism confirmed my decision to choose Bonfe's for all of our electrical repairs (and plumbing, heating, and a/c, too!)3/8/2022-spoke with Beth M. To set up furnace inspection and got appointment set up quickly and easily. She was very friendly and helpful.3/25/2022-busy month! Just spoke with Korlene R. to set up an appointment to have a drain cleared. She was very helpful!7/5/22-Spoke with Tanya T. to set up drain cleaning appointment and update our account. Very friendly and thorough service, I appreciate Tanya’s help this morning!8/7/23 spoke with Tanya T. To set up cooling system check and as always she was very friendly and helpful!
James was fantastic, a real umisary for Bonfe company, who we will use for all plumbing and heating because of the professionalism shown by James.
Great employees, very knowledgeable and able to answer all questions
Mary De la Cruz
3 months ago
Friendly and professional service. Was able to get an appointment quickly. Highly recommend!
Jan Stauffer
8 months ago
Tom M was great to work with. Listened and understood what we needed. He and Cody S worked and explained everything they did. Planning on working with them again.Jordan was here and set up a replacement flange because the old one was in the way of a new floor being installed. New and informative.David M was great. Nice guy. Installed the new toilet and was so personable.Bonfe sends a text message prior to the technician arriving with a photo. Nice to know who is coming to the door!Bonfe has a great staff!!
Rob J. was extremely professional, responsive, patient and upfront about the nature and complexity of our water leak repair. His intuition (the leak was hidden below concrete slab) was dead on. Thanks Rob!
Heather Hultquist
a week ago
Great service and quick. Bennett was fantastic and friendly.
Performed emergency repair in the evening. Wonderful communication, friendly and professional technician. Very impressed.
Manuel Bernal
3 weeks ago
Very friendly and polite very knowledgeable of what needs to be done on his job
James was knowledgeable and explained clearly. He presented option but did not pressure us into an on the spot answer. Appreciated learning about the Bonfe membership
Victor Custardo
a year ago
A Bonfe plumber came to my house and estimated a new sink installation, with new faucet and garbage disposal. Counter top already cut and prepared for sink. Also to estimate 3 new shutoff valves in one bathroom, replacing old valves. The estimate was over $3,400.00. I had two other estimates come in between $400 and $500. Of which I chose one and paid the $99 visit charge from Bonfe. Please be careful with this company. They will try to rip you off.
Cole Robinson
6 months ago
These guys are great! Got a plumber out to me same day, and installed a water softener and some new pipes the day after. Had a master plumber named Dave on the case, and he did an excellent job.
Joyce Butler
7 months ago
Bonfe did a annual inspection of my HVAC and found the filter was dirty. They took the filter out but never replaced it when there was one sitting right next to the furnace. I also felt like they kept trying to upsell me a new system when the system is perfectly fine. I canceled their monthly service program.
Kevin Iverson
2 weeks ago
Alan and staff did a great job hunting down an older mixing valve conversion kit for us to get the shower working again.
Thank you
This year, maintenance tech was the best. He is so friendly and yet great at explaining the work he did and his recommendations for future issues.
Susanne Patterson
a week ago
Andrew did a great job installing this outlet for my sump pump. He was very nice and professional.
Becky Nelson
8 months ago
Steve the technician was great. On time. Positive attitude and seemed to take care. On time. The reason for lower than 5 stars was two things. First, I was told they would come Saturday. Informed at dinnertime would be late eve or nothing. Stayed home all day. Offered Monday which required taking day off work.Leak was still there after he left, but to his credit was not noticeable for couple hours and we both thought issue was resolved. I did have to haggle a bit with company to get tech back out same day as couldnt take another day off. Steve drove all the way back, readily acknowledged issue and addressed it again very pleasant attitude which to me is a big deal. I would give Bonfe another try in future and would recommend Steve.
Keith did a good job and was helpful. Schedule system did not call in advance would have been nice.
Casey Dickinson
4 months ago
Jordan was incredibly professional, friendly, efficient and an overall pleasure to have do work for me. He fixed my leaky sink and also warned me of potential future issues to keep an eye on but didn't try to sell me on anything.
Alicia Egesdal
4 months ago
Jonathan was on time and diagnosed and repaired all of the leaks and turnoff valves throughout our home.He also labeled everything for us.He was very friendly and professional.He explained everything clearly.
Tristan was very polite and professional. Answered all my questions I had. Checked over everything to make sure they are working at peak performance.
Dana Gonzalez
a month ago
Called Bonfe for my my family and Keith came to my rescue. He was very articulate with his inspection of our issue and resolved it!
Thank you Keith I will request you every time!
Steven Dowzak
3 months ago
Brian and Keith showed up on time and were friendly, knowledgeable and very professional. They explained the job completely and gave us an estimate before starting the job. I have had Bonfe do a number of jobs at our house and was very pleased each time. Thank You
Amith Abraham
5 months ago
Nate did a great job - he came in to disconnect our oven and dryer and added new gas shut off valves to get us up to code. Was a very smooth experience.
We had a very good experience. Jazmin helped us get set up with an appointment very easily. The day of our service I received multiple calls from Shanna with updates on the timing of our appointment. Kyle and an apprentice technician completed the drain clearing very efficiently and answered all questions.
Tom fixed our sink's broken stopper mechanism so quickly, it looks awesome and works like a dream. Also helped me understand the overall condition of my home's plumbing with no pressure or scare tactics. Highly recommend!!
Jordan was super friendly, knowledgeable, and efficient
Our installer was amazing, quick, conscientious, friendly and so polite. Explained everything perfectly and answered all my questions. Great guy!!
Jacob came out and presented well as a Professional in his field and competed a sewer camera inspection and explained everything that we were looking at
Dietrich Jessen
2 months ago
Our AC decided to go out yesterday, and I called Bonfe's this morning at 7:30am and by 9am Jason arrived and knew exactly what the problem was. He walked me through what caused the capacitor to blow, showed me how to replace it, and talked about the overall health of my unit. We also enjoyed good conversation about our shared love of spending time at the lake. This was my first time with Bonfe's and I will definitely call them again! Thanks!!
Kimberly Kuhn
10 months ago
Needed a gas stove unhooked at the last minute. Bonfe’s came through. Very pleasant and professional tech with an apprentice showed up in the evening. Great service! And I love that you can communicate via text! It is so slick and efficient. Have used before and will use again.
Nathan did my annual furnace inspection. He arrived promptly on time, was courteous & respectful, and explained in detail what was inspected & what the results were. I’ve used Bonfe for several years, starting when my old furnace needed repair. I was pleased enough with them then that when the time came to replace that old furnace, it was a no-brainer to choose Bonfe.
I called Bonfe for a leaky pipe on NYE because they're local and were open. Plumber came out, did a very basic inspection, totally blew me off when I said I thought it involved the toilet that had stopped filling. He suggested it was melting ice - only confirmed it was a leak because I suggested we see if the water meter stopped when he turned off the right valve. He insisted I needed $10,000 of work to move all my basement pipes. Signed me up for some service plan that would save me so much money, which I apparently still am paying for even though I cancelled everything immediately after he left and I had thought about it for 2 minutes. It was a hard sell, which is disgusting for a plumber. Leak turned out to be a simple joint. Behind the toilet. Where he declined to look. Charged me $89 for 20 minutes with a plumber who didn't even bring his own wrench, he had to borrow mine to close the valve 🙄 Most of that time was spent on the hard sell. And now I have to deal with ending this scam service plan. I feel like they completely tried to take advantage of me as a female homeowner - screw you, Bonfe. You should be ashamed of this type of service. Anyone needing service - look anywhere else!
Dennis Hilgers
a month ago
I had my annual A/C checkup today. Bonfe sent me a young woman named Tillie who arrived on time, did a thorough check of my A/C , washed the condenser coil and replaced my very dirty filter. I'm glad to see smart, confident women working in this traditional male role. She was very personable and I hope to see her again and wish her the best of luck in her new career.
Nick provided excellent service on my smoke detectors. He studied the issue, made recommendations, and carried out the service in a professional manner! He also had some other future recommendations for which I’d happily welcome him back! A very positive experience.
Stephen Kuehne
3 months ago
Tyler and the rest of the team did a nice job replacing our AC. They were courteous and provided good answers to our questions. I would definitely use Bonfe again.
I spoke with Beth M. This morning over the phone and she was very helpful and friendly while letting me explain all the work I need done. Then she was able to get me set up for an electrician to come do a walk through tomorrow and a plumber to come help clear our sewer in two days!
Mary Houghtaling
5 months ago
Jose and Roman were very professional and interested to make sure I understood what they did and what they have available to make the house better maintained, but not pushy or judgemental of anything not wanted, great experience
Sami Johnson
9 months ago
Had Bonfe out for my furnace tune up today. They were on time, got right to work, and clearly explained the repairs needed in my unit. They were able to quickly swap out the parts and make the needed repairs. The technicians were friendly, clearly explained what they were seeing in my unit, and explained the maintenance I would likely need in the near future (my unit is over 10 years old) and what that process would look like.
I called these guys to see how much it would cost to hang a chandelier and they said they'd have to come out to tell me even though I gave them the measurements for the room. No mention of a fee for this. Someone came out and first he insisted on explaining their Bonfe plan that you pay monthly and I said not interested, then he wanted to look at our electrical pan which was just inspected, then he explained more about how we should get the monthly plan and I refused, then finally was told the cost to hang a chandelier ($1500) which I refused because that's insane, and I was charged $100 for him just to come out and waste my time which there was no mention of ahead of time! I got the McQuillin Brothers and they charged less than a third of what Bonfe thought it costs. Bonfe is a scam and don't use them unless you like getting ripped off!!Edit: They replied saying they're fully stocked but they wouldn't been able to hang the chandelier because Bonfe told me (even though i gave them the room measurements) they'd need to get the ladder and come another day if I used them.
Sarah K. Kowarski
4 weeks ago
Keith and James did an amazing job on our kitchen and bathroom project!
Victor Holderby
7 months ago
Brandon showed up on time, worked efficiently and answered all our questions. He recommended an air purification system to eliminate all the air filters that we had in every room of the house. The cost savings on the stand-alone air filters alone will pay for the system in about 2 years. Brandon was also able to install a new thermostat for us as well to save energy. It is comforting to know we can rely on Bonfe to have our best interests at heart. They give you information without pressure to let you decide. They explain various options to let you decide. And, those options are not just all very expensive ones.
Freddie Bruand
2 years ago
Highest priced HVAC provider in town-not even reasonably overpriced either, 5-6-7x the price of competitors. Obscene prices. Do yourself a favor if you're using these guys for service, get another quote.
Bonfe does regular maintenance checks for us. Call with a water seepage issue. They were on time, courteous and quickly diagnosed the problem.
Dan Schertner
11 months ago
Called on Friday mid afternoon. Call center took nearly 5 minutes to answer. Setup service call. Dispatch called an hour later. Said fine for Tuesday and someone would call Sunday or early Tuesday to confirm time. They called at 10:30am on Tuesday and said they had no definite time but would give us a 30 minute heads up. I asked how late, they said could be 6pm or 7pm. But we should feel free to run any errands or anything. Canceled as I would like to get on with my day and plan accordingly. This is very poor service, people need more then a 30 minute heads up. No time window or anything. Next!
Christine Kinnard
2 months ago
Michael was our tech who came to diagnose our ac unit. He was knowledgeable, professional, gave good advice and trustworthy.
Kristine Mier
3 weeks ago
We love Bonfe - they do it all and provide the BEST customer service!
Sara Haselbauer
2 months ago
Ace helped me get someone to our house same day for an air conditioning emergency and listened to me while I laid out our issue with our home warranty company. He was very helpful & understanding and I felt like someone finally cared about me & my family.
Halid was very knowledgeable and friendly. He made our repairs easy to understand-I would absolutely ask for him again
Natalie Dreblow
4 months ago
Working with Bonfe was incredibly easy and quick! They called us several times the day of our appointment to provide updates on where the technician was, how soon he’d arrive, etc. Technician was friendly, helpful and considerate. The work was done within 30 minutes and our drains have been working much better!
Darren Josephson
2 weeks ago
Michael B was great. He was on time, courteous, professional and was able to diagnose the issue and offer some solutions all within the first hour or so.Although most homeowners dread having a tech work on an expensive item like an hvac system, I do appreciate Bonfe and Michael B's professionalism and expertise in the matter. I definitely recommend.
Mardryka Adzick
2 months ago
Jonathan was very polite, informative, thorough, and speedy throughout the whole repair process! 10/10 would recommend. Our family thanks you, Jonathan!
Elizabeth Camozzi
2 months ago
Tom was courteous and friendly, handled the issues with professionalism and kindness.
Barb Petersen
3 months ago
My only experience so far was setting up my appointment. Beth was super helpful and very kind. So far, I'm a big fan!
Francesca Jacobsen
6 months ago
I call Bonfe when I have an emergency. Plumbing, heating, electrical, anything. They’ve been very helpful, informative, and responsive with good service and keeping my house running!
Carrie Federer
2 months ago
Replaced a leaking concrete utility sink and old faucet with a new sink and faucet we provided. Arrived on time, finished in the quoted time, did quality work AND left the basement cleaner than he found it. Thank you!!
Nichole Toombs-Rush
2 months ago
Tom and Vincent were so professional and efficient. They were also considerate while I was on phone calls. Superior service. Jordon was also 5 star service!
Halid was great he got the job done, made sure everything was working properly before he left. Thank you.
Martin Grover
a month ago
Very professional and friendly service. Andrew took the time to explain everything and I was very happy with the experience
Erica Cassada
a month ago
Shared his expert recommendation and two plans of action. Grateful for the help and insight into what is happening where we can’t see! He even let my kids watch him scope the line!
We have used them for years to service our furnace and A/C yearly. The staff are friendly, knowledgeable and clean up after themselves. We just had a new furnace installed last fall. We had a few problems with it not running the first 3 days, but they came out right away. The last one on a Friday at 10 pm finally found the problem. Works like a champ ever since. Tonya in customer service is friendly and efficient and we always share a laugh!
Elizabeth Aschalew
8 months ago
Working with Dan was an experience my family is thankful for. He was very helpful with his service, advice and knowledge sharing about our home and resolution answers for our heat breaking. This was really appreciated. Dan has character that reflects true care. He was professional, organized, prompt and very considerate. Again, my family is very thankful for our experience with Dan- we couldn’t have asked for a better experience.
5 stars ⭐️!I like the fact that Bonfe sends the eta, along with a picture of the service person for safety precautions.Michaels was extremely professional in understanding our needs and knowledgeable in sharing different options regarding repair. Service was quick, fair and helpful.Thank you Michael!
Steve Woodley
6 months ago
We recently got a quote from bonfe to install a water heater and plumb our disposal for $2950. We got a quote from a competitor the next day for $1500. The bonfe technician said it would be extra expensive because we were not up to code which we later found out is not true. Beware of them trying to upsell you and over charge for service.
Lindy Hollingsworth
a month ago
Great experience, will definitely recommend to others!! Helped us out on short notice, with much needed water heater replacement same day service!
Rob Burkhardt
4 months ago
Alex at Bonfe was knowledgeable, respectful, responsive and creative in helping me evaluate ductless AC options. He helped me understand the product, evaluate long and short term considerations, and stayed focused on helping me meet my AC needs at a
competitive cost.
Our furnace wasn't working, and Bonfe installed it, so we called them. Not long after the technician came out. Our technician Dave was excellent! Extremely professional, kind and very knowledgeable. I'd recommend Bonfe's service to others! Thanks!
Matthew Miller
6 months ago
Right off the bat, I want to say that every employee I dealt with was great. The service technicians and office staff I interacted with - all professional and friendly. My problems with this company stem from the business level.(1) Inflated Prices: Paid just over a grand to replace 18 inches of pipe and a ball valve. Had an active leak, so I couldn't exactly shop around while my basement flooded. Did some asking around after-the-fact, and it seems like I overpaid by about 20-30%.(2) No Appointment Time or Window: This was the case for my furnace tune-up. Most service companies will give you a 2 or 3 hour window. They wouldn't give me that or even an estimated time-of-day for arrival. You only get an ETA once the technician is actively on the way to your house.(3) No Warranty Without a Subscription: This was the worst and I wasn't told about it until after my furnace was installed. In order to retain your warranty, YOU MUST subscribe to their $11/month subscription service. Why not stand behind your products? Here's a list of things in my home that come with a 1-3 year warranty by default: water softener, television, fridge, washer, dryer, lawn mower...you get the idea. They throw in some token benefits for your monthly cost, the most touted of which is a once a year tune-up. But honestly, that just seems like an excuse to get a technician into your house to find stuff to fix that doesn't need to be fixed or sell you something you don't need.As one of the bigger service companies in the Twin Cities area, Bonfe is like a lot of big businesses: friendly on a human level, but grimy and corporate on corporate level.
Mitch Brunette
3 months ago
Laundry room faucet. Up front pricing. Work ended up being slightly more than planned but no add ons, just knocked it out. Thanks!
I told them I worked and wouldn't be home til 6. They said no problem. So I set an appointment. They called me all day to confirm they were coming at 6. Then at 4:45 they called and said they will be there in 30 minutes. I called back and said I won't be home til 6. They said sorry we don't work that late. They wouldn't come out til I was able to be home earlier which was 5 days. So VERY Unreliable!!!
Carlyn Johnson
4 months ago
Kyle was out to my house to fix a sump pump install and clogging issue and he was super professional and knowledgeable about the process. Ace also was super helpful. The bonfe team did a great job and we’re glad the beeping went away!
Cory M was amazing. He solved a plumbing puzzle that had been looked at by 5 other plumbers. He did great work on a bathroom project and solved a plumbing mystery all in one visit. We could not be happier with his work!
I have had same service person (Jason) for years. Goes above and beyond. Knowledgeable and explains everything. Tanya on phones is friendly and responsive.
Jennifer Van Wyk
3 weeks ago
If I could give Brian 6 stars I would! Helpful, efficient, funny and super clean!
His twin brother deserves 5 stars as well for the initial visit!
Karen Khambounmy
9 months ago
The service we received was top notch. It could have been a disaster but Bonfe was responsive and quick to our needs. We were back to having a working furnace, on a cold November weekend, even with shipping delays. Very grateful and impressed with the professional service we received!
We needed new kitchen faucet shutoff valves. Tom was right on time. He explained the process he was going to use (a process not using solder). He also explained the maintenance plans in detail. The repair process went quickly. Tom was super-friendly.
Craig Seemuth
3 months ago
Every single person I have dealt with at Bonfe has been courteous and professional. Would recommend them without hesitation!
We were experiencing some issues with our hot water boiler system and a low pressure error. Jason M was extremely knowledgeable and knew almost instantly what the problem was and the resolution to fix it. More impressive though was the time Jason spent explaining how the system works and covering what a few of the more common problems could be. He was super helpful and both my husband and I are now a little more knowledgeable about how this system works. We would highly recommend Bonfe and Jason for any plumbing repairs you may need.
Tom did an excellent job diagnosing the problem and offering a solution. Top notch service
Jannet Johnson
a month ago
Fast! Friendly! Great service.
Brandon fixed my air-conditioning 7/02/2023. Excellent service! He answered all of my questions and explained what I didn't understand. Highly recommend.
I called Bonfe on Tuesday morning to get my kitchen drain/sewer unplugged. They didn’t have any appointments times until Thursday.So Tyreese J. put me on a “will call” list. At 5:30 pm Adam was at our door and jetted our kitchen drain all the way to the main sewer. We can use our sink again.Both men were very helpful and courteous. Adam was very careful not to make a mess and cleaned up the area before leaving.We are very happy with Bonfe.
Customer service is top-notch. They are very responsive and helpful when calling them. It is very hectic when preparing a home to put on the market for sale, and Bonfe delivered by providing quality services in a timely fashion. I would recommend to be a service member for HVAC yearly check-ups as they provide quality people who do a thorough job at a cost that can't be beat plus 1 free inspection-grade per year plus 15% off any work that needs to be done.
Debra Jurgensen
2 months ago
Brian was very friendly, upbeat and knowledgeable!! Didn’t know having a toilet replaced could be so enjoyable 😊. We really appreciate his excellent work!!
Amanda Richardson
4 weeks ago
AMAZING!! They are just amazing!! First, when our electric meter melted, they had the box replaced within 24 hours.Then when our furnace went blower died they were here the same day we called! The service guy was super upfront about the age of our furnace and AC and how replacing the blower probably wasn't the best idea. We went with the top of the line package for a replacement, but the dude wasn't pushy at ALL. He triple checked it was what we wanted. Then they gave us big room/window AC units to hold us over from a Saturday to Tuesday when they could replace our system for FREE. Both units were replaced, no mess was left, we didn't have to be home watching them, and THEY FOUND OUR TORTOISE! (tortoise has hid the night before and we couldn't find him before leaving for work). If I could give this company 10 out of 5 stars I would!
Mike Jeremiah
8 months ago
I was so very appreciative that they were able to help me on a Sunday. Kong really did an amazing job; he was thorough and handled everything with great care and expertise. I could not have asked for better service - I will definitely be a customer for life.
Gave great advise. Very professional. Would definitely call them again
Trace explained what he diagnosed in understandable terminology plus showed us photos of the areas of concern in our furnace. He explained options to us without being pushy. He was on time for our appointment. He has a pleasant and professional demeanor. We appreciated working with Trace.
Bonfe came to the rescue for me when I needed to have my shower valve replaced and some pipework done in my older home. The technicians were very professional, thorough, explained exactly what work needed to be done and I am extremely happy with the result. Thank you Bonfe!
Daeaun Messer
a month ago
We received excellent service today. Our technician was very knowledgeable and communicated the issue in a way that a novice like my self could understand. He was a true professional and was able to quickly fix the issue. I would highly recommend Bonfe. It is evident that service is at the forefront of training for their highly skilled technicians.
Josh Wieland
7 months ago
These guys are super prompt and very knowledgeable / easy to work with. However, the price they quoted to replace a water heater was more than double (roughly 2.5x) the going rate I found from calling 4 other plumbers. The justification was a lifetime warranty (as long as we're in the home - to replace up to 3 times). So good if it's an emergency or if you're young and never plan to move, but outside of that, I'd recommend calling around to the small business types.
Kong and Tom did a great job helping us right on time. Kong fix sink plumbing and Tom install by pass water sofetner.
Vanessa McGuire
6 months ago
Very nice phone manner. However she did not ask how I spell my first name and now I am getting multiple texts and emails with my name misspelled. I called to have it fixed but obviously it hasn’t happened yet.
Jeff was great! He was very knowledgeable and helpful with his inspection results.
Nathan Snell ,
Was Fantastic to work with and did a great job with installing the water softener and water filtration system!!
Jess Donnelly
2 weeks ago
Brandon was able to replace our spigots out door. He was pleasant and knowledgeable.
Sam is a true professional and very friendly to work with. Pointed out a hidden furnace issue so we can stay ahead of it and did a great job with the health check on our heating and air conditioning system.
Tom did an amazing job !! Very satisfied with being professional, and on time and honest
Noah and the rest of the customer service staff ant Bonfe are professional and efficient at getting my appointments set up for furnace and A/C tune ups. Bonfe is also my first call for electrical, drain and sewer work. They have night and weekend appointment available to fully serve their clients and dispatch will call with updates for arrival times.
Chris Habermann
a month ago
fast high quality work, new water softener installed just hours after calling about a leaking water softener
BENJAMIN DAHL
3 months ago
Derrick let us know when he was on the way and was very courteous and considerate of our home. He kept us updated on his progress and made recommendations for additional services based on his inspection. Appreciate it!
I've been very happy with Bonfe twice now. They answer the phone, understand the request, and send someone the same day; with a text and picture of who to expect before they arrive. Both services were performed quickly and with excellent quality. They are my first call for any services they provide.
Great experience and even saved me some money. Was quick and did great work!
sherrill zehr
a month ago
Mark was great. Efficient, easy to have in my home, respectful.
Jeffrey Cachat
2 months ago
Loved Brian! Had Alan before but think Brian is even better. The service was impeccable and the quality of the work top notch.
Rowan Fontaine
3 weeks ago
Steve Dudek is great, excellent communicator and helped educate me on a lot of potential issues around my house. You can tell he obviously cares about his job and clients.
lisa mernaugh
a month ago
Jordan was thorough, did great work and solved our issue. He also offered some additional suggestions to prevent future problems.
David Cunningham
2 months ago
Old furnace died, we were given some options and decided the best option would be to replace it completely. Installation happened quick and Bonfe brought over some space heaters to get by for a day before they could install.Everything went as smooth as a new furnace install could have gone.Would hire Bonfe for the job again.Edit: Had them come by again with some AC troubles, and they capped off the refrigerant at a discount.Jeff F. was kind and helpful.No complaints here.
Susan Furtney
4 weeks ago
Brian was amazing if I could I would give him 10 stars
Customer service was excellent
Alan and Bennett were amazing. Had hot water heater installed and hot water same day!!!
Dan Thomassen
5 months ago
The whole experience from start to finish, was very efficient and professional, and at a reasonable price
Carmen Wall
10 months ago
We utilize the monthly membership, Bonfe Basics. This includes a 40 point furnace inspection as well as a yearly inspection of your choice (plumbing/electrical). We scheduled this in advance and they cancelled due to other priority customers and this had been scheduled in advance for three weeks (initially the cs agent I spoke to in scheduling was outstanding and made it more convenient to schedule both inspections the same day). They also then cancelled our 40 point furnace inspection the same day because we did not respond after their 3rd confirmation message of the day (2 of calls and 1 of text); we failed to reply after the 17 minute text due to a work meeting. Feedback for their CS mgr would be to implement texting service. They are inconsistent with their constant phone calls but then follow up with text message. Please consider sending text message for all communication as I know many are WFH and to have to answer the continued calls on updates for your tech's visit is quite inconvenient for those of us on calls throughout the day. I understand this is generational; however I can attest to many millennials appreciating a texting service and a sure win for you to book more business. We plan to cancel our membership since we never did get what we paid for.
Laura Johnson
7 months ago
We hired Bonfe to replace our water heater and everything went seamlessly - from our initial assessment and quote (thanks, Jason!) - to the water heater installation and removal of old unit (thanks, Nate!) - to the additional plumbing work that was needed (thanks, Jonathan!). Everyone was professional, incredibly knowledgeable, trustworthy and efficient.
Bonfe did a great job of calling throughout the day with updates. When Brandon Countz showed up, he was professional, thorough and went the extra mile do do a little more than what was expected.
Knowledgeable and professional in every way. From calling to set up an appointment to meeting with the technician. We knew exactly when the technician would arrive using their tracker and the technician explained what issues we were having and gave us multiple options with pricing before he started working. I will recommend Bonfe to anyone that needs heating and air service. The customer service is by far the best I’ve seen from any company in a very long time.
Brian was great! He was so friendly and very informative. He answered several other questions not related to the issue he was called out for, and solved our issue very quickly. We will always ask Bonfe to help with our future needs!
Justin Carroll
a month ago
Tom M. Was very helpful. Put together all my options and made it easy to decide what option to go with. He was also able to install everything that same day. His work was and looked very professional.
Angi Aguirre
4 months ago
Have had good experiences with the technicans, but had a horrible experience with their customer service agent, Noah. At our furnace inspection yesterday, the tech told us that we need a new furnace. Not something that we had noticed or planned but he said that things were starting fail and that as our furnace was 15 years old, it would be time to get a new one. So we purchased their best furnance - a nice price tag of $8600 with installation set a couple of weeks out so that I can be home during the installation.Wouldn't you know that as soon as the tech had tinkered with our furnace that day the furnance stopped working. Called for a tech to come out today and told agent, Noah, that I would not pay for the $99 service fee they were planning to attach for coming out, nor any additional parts if they found something had 'failed'. That I would be highly suspicious of a parts' fee on a furnace we had no issue with until after the tech left from our general inspection.Noah told me that if they needed to purchase parts that I would be billed. I reiterated that I was highly suspicious of being billed on a furnace that up until the tech left we had no issue with. He told me that he has seen this happen before and started rambling on and I told him he was not hearing me. He kept on talking - so I kept on talking. He was very rude, curt. I then told Noah that we were just going round in circles and could I speak with a manager. He told me that the manager wouldn't be in until Monday. I said that was fine and asked for the name. He gave me the name and started to reiterate his stance and I interrupted that with asking him what was the phone number I should use to call the manager, Mark D. He curtly said, the number you just dialed and I asked him to nonetheless repeat that number, which he rambled off quickly and started to say something else in his snotty interaction and I asked for his name at which point he said, My name is Noah, and I've provided you all of the information you need, you have a good day, ma'am, and hung up.Noah is a represenative of Bonfe and he represents that culture in which they are allowed to speak to customers in an unprofessional an disrespectful manner and lacks the ability to display empathy, as well as understanding and a desire to assist customers in difficult situations. He was more interested in arguing with me than helping me.Because of this interaction, we are looking for a different company to take care of the new furnace we now need - especially since we no longer have heat. Bonfe apparently has enough money to be able to lose our business so I'd rather find a company that respects its customers and finds ways to resolve or at least investigate options to better assist their customers. A resolution I would have found to be agreeable would have been to tell me that they would get the furnace running again and take care of the cost to make that happen as a temporary fix until the installation of our furnace had occured. Not only would it be exceptional customer service but it would have restored my faith that the company wasn't trying to drain more money out of me, especially since the cooincidence of it no longer working had raised some serious company integrity issues in my mind.The tech that came to look at our furnace today had forwarded my complaint to an on-call manager. The on-call manager called to apologize for the interaction and said they would forward this onto his manager to provide Noah with further training. I would agree that would be advisable so no one else encounters this representative. I, for one, would look forward to never encountering his brand of customer service again. But the damage is done. Nothing that on-call manager said to me restored faith nor made me feel better about my experience or opinion about the company.
Dolores Manick
7 months ago
This time they replaced our main electrical panel but we have used them for other things in the past. Matt and Shawnee were great as usual, this isn’t their first time to our home. Very personable, very professional, very good at what they do! They did their job, explained everything in detail, showed me how all the new stuff worked on the panel. We love Bonfe and all the services they provide. We always recommend them to anyone who needs any work done in their home. We are very thankful we found them a few years ago. Go bonfe!
Alan Farr was the Bonfe technician who came to my house today. He was very friendly, incredibly knowledgeable, and helped me understand things that I otherwise would not about electrical and plumbing. Thank you, Bonfe!
Shamari was very professional and personable when he did my furnace check up. He kept me informed of everything he was doing and made excellent suggestions for keeping my system working efficiently. I am very impressed by his dedication.
Kong Xiong was extremely professional and walked me through every step that was done. Answered all my questions and went above and beyond expectations. Thanks Kong for all your expertise advice I will sure see you again in the future
Terry Garvert
3 weeks ago
Alan was helpful in giving us options for replacing our water heater and honest about the replacement of the outdoor faucet
Jennifer Bowron
2 weeks ago
Tillie was professional and kind when explaining the work. She was thorough in her inspection and took the time to clean my outside unit after. I would 100% request her again!
Last year Bonfe replaced our air exchanger and installed a fan. We signed up for the service plan. James did a plumbing inspection for us. He found a number of minor issues and answered our many questions. The things they could address he quoted. He also let us know our DIY options. Bonfe is pricier than the little guy but they are available, timely, professional, and guarantee their work.
Chris Porter
6 months ago
All of the Bonfe technicians are consistently very competent and communicate well. Beth, in customer service, has been especially helpful and thoughtful.
Bonfe has always been very reliable and professional! Tristan was knowledgeable and made good recommendations!
I had Adam come out and help with a plumbing issue. He was very professional, knowledgeable, and effective! He helped educate me as the home owner and came up with a quick successful solution that took care of my issue. In addition let me know what more I can do in the future to help prevent issues.
I love the convenience of having one place to call for a wide variety of issues. Everyone I have encountered from Bonfe has provided great service and they can do things on my timeline. Competent, convenient and great service - that will make me a loyal customer.
Julia Perez
10 months ago
Our services with Bonfe have always been great! This particular review is to praise Tanya for answering all of our questions and getting us scheduled for a new project! She was awesome to talk to and made me more excited to get started! Thanks so much!
Trevor Dyreson
7 months ago
Absolute top notch service by J.C. He was timely, friendly, and explained what happened and why. He talked me through the repair and explained the cost. I’d recommend him 10/10 times. Bonfe is great, and J.C exceeded my expectations.
Very polite and courteous. Came out to clean out main drain and now it's working fine. Did s great job.
I will be telling everyone to use this company.
Nicholas Goeden
9 months ago
Our technician, Halid, was fantastic. He was professional very thorough. I appreciated that he took the time to educate me on the cause of the issue we were having and how he was fixing it. Even communication with the dispatchers was smooth. Overall, a very easy process and fast response time to get our furnace working again.
Tanya was friendly and patient with all my questions and changes. Great job!
Uvais Mohammed
a month ago
I recently had a terrible experience with Bonfe that left me extremely frustrated and disappointed. My kitchen sink pipes started leaking, and it was an urgent situation that required immediate attention. Unfortunately, due to the long weekend of 4th July, none of the people I knew were available to help.Upon a friend's recommendation, I contacted Bonfe, as they claimed to provide service within 24 hours. I made the call on Saturday, and they informed me that someone would come on Monday. Desperate for assistance, I reluctantly agreed to the delay since there seemed to be no other options available.On Monday morning, I received an automated call from Bonfe's system, assuring me that the plumber would arrive at any time that day. This gave me hope that my problem would finally be resolved. However, my hopes were quickly shattered when Katie, a representative from Bonfe, called to inform me that their plumber was no longer available that day.What infuriated me the most was the fact that Bonfe had made promises to fix this critical and urgent issue, yet failed to communicate effectively or keep their commitments. With the 4th of July falling on a Tuesday, Katie informed me that the plumber could only come on Wednesday. This left me stranded with a leaking sink and no resolution in sight.The lack of professionalism and disregard for their customers' emergencies displayed by Bonfe is unacceptable. As a service provider, they should understand the importance of effective communication, especially in urgent situations. Instead, they failed miserably, leaving me in a state of frustration and disappointment.I cannot recommend Bonfe based on my experience. If you are in need of prompt and reliable service, I suggest looking elsewhere. Bonfe's inability to handle a critical situation and their failure to fulfill their promises make them an unreliable choice for any plumbing needs.
Alan, the technician, was knowledgeable and professional during his visit. He left no doubt that this company was the best choice for quality and excellence.
I'm signed up for their monthly service plan and they have not been able to timely provide their annual AC and Furnace inspections. The inspections, which I was told would be performed at the beginning of heating and cooling seasons (AC - April to June, Heating October to November), have both been delayed for 2+ months. They eventually did perform the AC inspection, but now they have delayed my furnace inspection as well. I asked for a refund since they did not provide the service as planned but they denied my request.
Tanya T. Was so kinda and helpful. She spent time trying to identify what we needed and she tried to understand the situation before problem solving with me. She then spent time connecting me to the right person to get us a quote for a new furnace. Tanya was personable and friendly! I am so grateful for the time she spent helping rather than just pushing me along to call someone else.
Sandra Potter
3 months ago
Brian was great to work with. He installed a new kitchen sink for me. My kitchen has never looked better.
Alan quickly diagnosed and repaired our leaking shower for the standard fee. He is 100% trustworthy and I’d give him my highest recommendation.
This employee was so kind and patient with me. I had a really bad day today but he made it better!!!! Please recognize this worker and make your workers like him!!!! THE BEST WORKER NEEDED IN ALL AREAS!!!!! ASAPPPP!!!!!!!!
I’ve used Bonfe most recently for furnace maintenance. They were very professional, prompt with service and thorough on the maintenance and inspection. The value was also very competitive for price of service. I would highly recommend Bonfe to others.
Linda Garvert
3 weeks ago
Alan was quick and efficient. Explained everything clearly and gave us options for our needed fix. Set up all the work to be done same day.
Katie Pawelczyk
11 months ago
Johnny was wonderful! Incredibly knowledgeable and helpful - he was on time, diligent in his work and able to answer any and all questions we had. We appreciated him walking us through the process and his guidance in the best option that worked for our home and family. Highly recommend him and Bonfe!
Super friendly and easy to talk to. Seemed very knowledgeable. Really liked how quickly he was able to get the parts he needed to complete the job and his flexible schedule.
Shamari was very pleasant to work with. He walked us through our options and explained everything in a way that I could understand them. Great service and he went above and beyond.
Brian did a great job. Very knowledgeable, identified the problem quickly and got it fixed. Very friendly, professional service.
Stacy Dahlin Yates
6 days ago
My phone call with Tanya was wonderful. Great personality over the phone. She was able to help with all my questions. Thanks Tanya!!
Aug 19 Tom M was quick & efficient
Brandon Bowser
5 years ago
Nick was the best electrician I've ever had. I needed to upgrade my fuse box. Not only was Nick available as soon as I needed him, he took the time to understand exactly what I needed and he made sure all required work was done with the highest quality. I'm selling the house so I couldn't afford to have any issues and Nick delivered! Please see the before and after pictures of the electrical box upgrade. The pictures say it all! Thank you, Nick!
JC came out for an AC tune up and was incredibly helpful, informative, and easy to talk to. He gave us trustworthy advice without any pressure. Was very happy to have JC help us.
Brent was a true pleasure to have in our home. He is knowledgeable and goes above and beyond. His positive attitude is refreshing. You can tell he loves what he does and enjoys the place he works. I’m glad we went with Bonfe as our service provider. We will certainly be recommending them to friends and family. Thanks again, Brent!
Very prompt and professional! Brandon was very knowledgeable! Thanks!!!!
Excellent customer service and speedy communication! Bonfe replaced my old fixtures and utilities, with some nice upgrades! Thank you Bonfe!
Tristan did a great job explaining what the coolant system check up entailed. He made helpful recommendation. Great job!
Michael Molde
4 weeks ago
Alan was very honest with us about our water softener. He verified that nothing needed repairs and waived the $99 trip fee. It’s for reasons like this, having employees with integrity, that we choose to stay with Bonfe.
Sharon Roland
3 months ago
Faucet repair. We were very satisfied with the work performed by Alan Farr. He arrived on time and completed the work quickly.
Mrs. Algarete
10 months ago
I was more than satisfied with their service; I was relieved for their promptness to service, how knowledgeable the Technicial was and the company even sends you a text message with the Tech's mini bio and photo so you can know a bit about the person coming to your home. They keep records if you don't an a will call you for tune ups reminders which are included in their service package. Exceptional service and for sure top of the line all around. Call them for sure, will not regret it. Thank you Bonfe.
Michael Carnevale
a month ago
Jordan was very nice and professional. Also very thorough. I would highly recommend him. Great service!!!
Renee Fogerty
2 weeks ago
Brandon was very thorough, patient, explained everything and researched additional facts to complete his service call. A pleasure to work with!Alan came to review my water heater concerns, was thorough, explained detailed next steps and was a pleasure to work with as well. Both Reps were very kind and helpful! Thank you!Thank you Nathan and Jake! You did an amazing job, removing and reinstalling my new water heater today. I knew it would be a challenge with all the pipes in front and washer dryer removal, but you came and left with a smile, were patient with my questions and concerns, kind, friendly, knowledgeable and tackled the job with ease and professionalism. A pleasure to work with!
He was fantastic. He knew I had to take care of a few things this afternoon and and was able to finish a little early to help me out. He cleaned up afterward beautifully and my new tub fixtures are such an improvement!! I will be calling Bonfe again when we are ready to tackle some more work.
Another great service done. Plus a walk through my house, which amazed Brandon, who was really super, at all the good Bonfe has done for me.
Marlin Heise
8 months ago
I was slow at scheduling an annual checkup of my furnace, so it could be done the next day or in March. The next day worked good for me, and by noon my repairman was down in the cellar to check things out, then report that the humidifier needed a replacement part. This was available in his van and all work completed within an hour. Wonderful service!
BEN couldn't have BEN better. He not only deserves ⭐⭐⭐⭐⭐ for the requirements of Bonfe, he covered all the bases a customer wants.. A significant amount of 💰 was required for his skills. The cost wasn't painless, but he made the process of actually being in my home doing what needed to done painless. I would ask for him if I needed to call Bonfe again for plumbing problems. But with the Bonfe guarantee I hope I can say. BEN there, done that and now just need a Bonfe 👕.I should have BEN hired in the call center but Ben couldn't help with that 😔. Just saying...
Nikki Renner
10 months ago
Our neighbor recommended Bonfe to us and we couldn’t be happier after their first visit! We needed a furnace tune up to make sure we didn’t end up cold on one of our cold MN days. JC showed up and helped answer questions and explain “all the things” to us in order for us to make the best decision for our home and family. We have now bought the maintenance plan and look forward to JC coming back to help!
Had Semi-Annual system review with Brandon Countz and Michael (I think). They found a small nat gas leak and fixed it quickly and without charge since it was so easy to do. Really appreciate the great service that saved us money and maybe more. I highly recommend the Bonfe service.
Alan Farr was knowledgeable, an excellent teacher (explained problems), and pleasant to be with.
Nicole Brown
4 months ago
Brian was helpful and professional! Fixed our sump pump on Easter and saved our basement!
Carol Stiteler
6 months ago
We have used Bonfe's service for several years now. I strongly recommend them. They are professional, polite, and very knowledgeable. They explain everything very clearly without talking down to me (as a woman, I have had this happen with other companies before Bonfe). My husband and I have been very pleased with all the services from Bonfe.
Meghan McKinney
3 weeks ago
Brandon came out to work on my air conditioning. He was friendly, responsive, and absolutely professional. His service was great! I really appreciate it.
Jonathan Eisenthal
5 months ago
Very competent and hard working technicians solved issues and communicated very well about what the issues were and how they could be addressed. There was no pressure to purchase services/equipment.
We had our semi-annual HVAC Tune-Up today and I can't say enough about how amazing Bonfe is and especially the Technician Michael Benson. Super thorough, explained everything in a way I could understand it. Bonfe has the best of the best representing them. We always have a great experience with whomever we interact with. Customer Service is always friendly and engaging and the Technicians are amazing. Thank you Bonfe.
Your technician was great, talk us through everything that he was doing! Great overall experience!
Bonfe has been so professional and responsive. Nathan S. did a wonderful job explaining and showing us the test results and went over all the potential next steps. He was able to fix the parts that needed maintenance at the same visit as our tune up which was super convenient. He had great advice for future tune ups.
I was supposed to receive a call from a manager to discuss my 2 cancelled appointments. That call never came.Updates: They claim to have called me, and have a record of it. My cell phone history has no record of the call, and neither does the cell phone bill for that time period which tracks all inbound and outbound calls.In response to owner saying high temps in June caused my appt to be cancelled, day of. The 1st appt they cancelled, day of, was May 19th. High that day was 61 and the low was 44. Use this info however you see fit.
Michael B. and the entire team at Bonfe has been incredible to work with. Extremely professional and amazing service. I've recently had my AC, furnace, water heater, and sewer line replaced all through Bonfe and couldn't be happier with their work.
Wonderful experience all around. Veronica in the office was super pleasant and made sure I got same day service on my A/C that broke down. And the technician Jeff was amazing. He got everything fixed up, was very thorough, friendly, patient and more than willing to answer my questions and offer good advice. This was the epitome of great customer care and I would 100% recommend Bonfe to anyone
Rebecca washburn
3 weeks ago
Alan found the problem quickly, there was a defect in the part, and he was super efficient in fixing it. He is very friendly and professional, and he was very tolerant of my dog barking at him constantly. I feel confident in the work he did.Brian is good but Alan is better!
Kamber Peerboom
a week ago
Bennett was great!! His brother Brian was average……..Jk! everything was wonderful would recommend.
Adam Rosenthal
5 months ago
JC was our technician from Bonfe and he was SUPERB! In fact, this was his second time here and he’s awesome. He helped us tuneup our furnace and gave us a ton of useful information related to our thermostats.
The professional was very nice and very helpful. He was in and out in no time at all, he explained my charges & offered a discount! Excellent service! 😎
Emergency service call on a Sunday night at 8pm. Ac stopped working. Gene was here within the hour and identified the problem right away and was able to repair it. Total time from broken to fixed less than 2 hours. Amazing.
Charlotte Brenteson
3 months ago
Tom was extremely friendly and professional. It was great that he was very efficient and had all of the tools and knowledge to meet our needs. He exceeded our expectations and he made us very thankful for choosing Bonfe. He was even great with our young puppy.
Jonathan replaced an outdoor spigot for us. It was a task that required a shutoff valve to be installed, and some work above a finished ceiling that was in a tight spot. His skill and knowledge were key, and we’re grateful for the professional service that he provided.
Lauren Dovenmuehler
3 weeks ago
When we called Bonfe to schedule an appointment they told us they will diagnose the problem for $100. They said they would arrive on a Monday. We waited all day on Monday with their policy of they can show up until 10 pm with a 30 minute heads up. They did not show up until 7:30 at night. To really solve the problem means they had to cut a hole in the wall but of course that is extra. $380 later they could identify the issue but not fix it that day since they arrived so late. The technician said if we chose 7 am on Wednesday we would have an appointment time. No one arrived and when we called they stated they do not do appointments but rather we would have to again wait all day for someone to arrive. We went with a different company. This company saved us hundreds of dollars and bonfe was not honest and was going to replace more than what needed to be done. Would never suggest or recommend this company.
Kevin Henriksen
3 months ago
Rob was great. He fixed & adjusted our water softener. He also noticed and repaired a gas leak near our furnace. Rob also found a leak at our gas meter outside. Very thorough and knowledgeable, and explained everything he did & what we needed to do. Great guy!
Kirsten Just
4 months ago
Alan Farr, Bonfe master plumber, performed a plumbing inspection on our house which was built in 1925. He very knowledgeably answered all of my questions, explained things he saw in the plumbing system that were good or not so good and provided me with estimates for updates to consider based on the age and wear on the system. He is professional, courteous, and personable. I 100% recommend his expert services!
Sharon Gingell
2 months ago
Bonfe replaced a water filtration system and replaced leaky valves inside and outside. James was professionally and very knowledgeable. We will definitely use Bonfe again.
One of the best repair professionals I’ve ever had at my home. Extremely knowledgeable. Great problem solver. Hard worker. Worth every penny.
Bonfe has great communication. they always call, text or email technician estimated arrival time.
We had a great experience with a maintenance check and repair. Trace was friendly, communicated very well and was responsive to fix the issue.
Jonathan came promptly when he said he would, and within 2.5 hours we had a new toilet installed. This place doesn't disappoint
Katya Kaslow
5 months ago
Jon was excellent and very informative with all of my plumbing needs. I would highly recommend him for your plumbing service!
Cheyenne Prebish
3 weeks ago
Brian was super amazing ! He did such a great job !
G F (Durango99)
5 months ago
Technician was very personable and professional. Explained and answered my questions on use and type of filters. Also about air flow and showed me the instrument readings and what they meant.
Excellent experience overall.
Elliott Anderson
5 months ago
Our Electricians Phil Stanley and Nate Coppock were awesome they were very informed and professional, kept us updated on every step of the process. We knew what to expect and they exceeded our expectations.We will definitely use Bonfe will be our go to company.
Jeremy Mogard
a month ago
Sam was super nice and informative on the issue we were dealing with and he fixed the issue immediately. Their price was almost half what I was quoted from another company just 3 hours ago. Definitely recommend using them.
Katie Peterson
3 months ago
We are very happy with Bonfe and would recommend them to others. Brian was very knowledgeable, professional, and friendly. He fixed our outside spigot and handled a few obstacles our old house threw at him along the way.
matthew veverka
11 months ago
I am beyond impressed with Bonfe and the technician that came out, Trace Smith. The service was same day to inspect and fix my AC. I got a call informing me the tech was on the way. After the call I got a text allowing me to track the technicians progress to my house as well as their picture and bio.Trace was super friendly and professional. He informed me of the benefits of the service program Bonfe offers. After inspecting the AC he gave several options. I felt absolutely zero pressure to make an immediate decision or choose the most expensive option.I ended up going ahead with the repair and signed up for the Bonfe service plan. Trace completed the repair quickly and kept us updated on the status.I highly recommend Bonfe! Trace Smith was amazing and I will be requesting him for my yearly checkups on my AC and Heating systems.
Brandon did a great explaining the issues concerning our AC unit and our options for fixing it.
Michael B. was very knowledgeable and did a great job with my HVAC tube up. Highly recommended.
Ramesh Sairam
a month ago
Jordan arrived 5 minutes early. He was friendly and helpful. Explained the problem and the solution options clearly without attempting to upsell. Finished the work efficiently.
Scott Bjelde
3 months ago
Dan and Derrick were right on time and serviced my air conditioner as we prepare for summer. The capacitor needed to be changed (they hooked it up to the voltage meter showing me the deterioration before doing any new work. Also appreciated the suggestion of the surge protector (which I also agreed to install. Great guys - very helpful.
Charlie Hofstrom
4 months ago
Happy with the service; Jonathan was very professional, quick, and easy to work with.
Samuel Helberg
8 months ago
Have had nothing but good experience with Bonfe so far. Our latest project required us to replace our water softener. Marcia and Noah helped us on the phone to set our schedules. Dave and Cole were the techs that evaluated and replaced the unit and plumbing. They all made sure to accommodate our needs, down to adding an online coupon to our bill that didn't show up on their options, but I found on Bonfe's website. They also double-checked that the initial down payment for Dave's evaluation was deducted from our final bill as well. The softener has been working perfectly this last week and we couldn't be happier!Hope to continue to be able to do business with these guys in the future.
Kurt Schwedler
10 months ago
We had an unexpected leak develop between our water main and the meter, and discovered it on a Saturday morning. Bonfe as a whole, and ALL the staff we've worked with (particularly Alan the plumber and Tanya in the office) were not only friendly and professional, but also felt like the small-town people I grew up with rather than acting like a large metro business. They looked for ways to SAVE us money rather than ways to increase the work they could do. In the future, there is NO doubt that we would work directly with Bonfe.
CSR today: I generally have nothing but good things to say about Bonfe. I called today to set up my A/C system check (on a yearly preventative maintenance plan). I'm in the system and usually the CSR knows who I am and the address when I call in. So, when she verifies some of my information more than once I get a bit impatient and when she can't even spell my name correctly (my name is not dia) on the form she sends to ask for a review, well, I'll point it out as NOT a 5-star CSR experience. Bonfe policy: I wish they'd offer a more succinct appointment time. I booked an appointment for a date near the end of August (6 weeks out) as they don't schedule for AM or PM, etc... which holds my calendar HOSTAGE for the entire day. Again, not a great customer service policy.
Terrible time with these guys. Tech named Greg showed up to work on a leaking gas valve on furnace. He first tried to sell the home service plan for the monthly payment in addition to an $1100 dollar fee for fixing the furnace. After declining the home service plan he quoted $1400 for the repair. I asked for a breakdown of the parts and service price and he told me he’s not allowed to give me that information, and can’t tell me the part cost. Told me he wouldn’t advise me talking to any other contractors out there because of their “hidden fees”. Then insisted he had to charge $120 for the visit because I declined his service, even though he never opened up the furnace.Ordered the part I needed online for $150 and paid a private contractor $250 for the repair, which was a 30 min job.Thanks a lot Greg!Stay away from these big companies if you can help it. Go with people your friends or neighbors recommend.
Karen Gunderson
a month ago
Michael was efficient and easy to talk to. He gave me all of the info on our ac and how to extend the life. I like that he took the time to explain things I was not aware of
I had a sewer inspection done. While the plumber was there, I asked him if I could get an estimate for an outside faucet to be replaced. He said, “We can do that right now if you want.” Sold! Great service, highly responsive. I would recommend Bonfe. The plumber was very knowledgeable and answered all my questions. I’m always glad to support a local business.
Amber Bachman
2 months ago
They were professional and worked quickly. Great service. Would recommend to anyone.
Nathan Severson really gets into his work. He took the top off of our AC unit and used a cleansing bubbling rinse so the AC can breathe better.
StevieandKatie Aronson
3 months ago
Jonathan was very friendly and knowledgeable. He was considerate and on time.
Chelsea Reinartz
3 weeks ago
Had electricians (Shawnee) and plumber (Ben) out. Both were very helpful, helped me prioritize repairs, and worked with my schedule.
Very easy to schedule a service appt over the phone. Scheduler was knowledgeable, professional, easy to understand.
Kimber Schnepf
a week ago
i had a last
minute plumbing job i needed done and bonfe responded asap! so grateful!
Denny Majewski
4 months ago
Our tech, Tom, troubleshot and identified the issue quickly. He fixed the issue temporarily and discussed longer term options for moving forward. He was professional, knowledgeable and patient with questions.Another plus is that he was GREAT with our dog.Good experience all around.
Excellent service from Tyler and Mitchell!! They installed a new A/C, and corrected some old ductwork. Beautiful job, and they were very professional and explained everything. I will definitely use Bonfe in the future.
Nick Larocco
9 months ago
Their prices are a bit on the high side. But the convenience of having a one-stop-shop for all your smaller home-repair needs can't be overstated. We haven't had a bad experience in the many times we've called them.
Christian Torkelson
3 weeks ago
Bonfe service was quick, professional, and very much appreciated on a Sunday afternoon when my AC went out. The technician Tyler Jackson and his colleague were exceptionally friendly and I really appreciated their help assessing the problem. They correctly diagnosed the issue with my AC and helped me plan a course forward.
Nick with Bonfe was fantastic. He went over my options, explained each in detail, and replaced my electrical panel, rewired and labelled everything, and replaced all of my hard-wired smoke alarms and carbon monoxide detector. He was very professional, fast, efficient, and a nice person. I will definitely call him for any future repairs and you should too.
This was great - I learned a ton about my house plumbing than I did at my original home inspection!
Debra Behrns
5 months ago
Our sump pump was not working correctly. We chose to call Bonfe because they are our go to repair team! Shanna was our contact person who kept us informed throughout the repair/replacement process. Our plumber was here within two hours and got the sump pump to work. We needed a total sump pump replacement system with back up battery sump pump due to how old our system was and the corrosion of the system. The parts for replacement was delivered the next morning and the new system was installed within 24 hours of the initial call. As a homeowner you can not ask for anything better than that. Professional attention through out the experience. Thank you Bonfe for taking care of us again!
Matthew McTavish
11 months ago
Jonathan was fantastic. He came in to help install our dishwasher and sink, while getting all the water lines set up for everything as well. Very friendly, and knowledgeable. Highly recommend!
Barbara Henry
4 months ago
The person who answered the phone was very friendly. Bonfe was able to provide service within 1.5 hours of my call on a Saturday. A competitor told me Monday was the first availability. Nathan was personable, professional and knowledgeable. My sewer drain was cleared and a future appointment made to determine costs of a liner to prevent backups. Based on my experience with Bonfe I will hire them for future projects versus their competitor.
Joe McCullough
5 months ago
Dave was outstanding! Diagnosed the problem, explained it well, and fix it! He was very nice as well. Very pleased.
victoria sadler
6 months ago
Beth did a great job of scheduling my upcoming appointment. She answered all of my questions and was very professional. Excellent customer service!
Nathan Syring
a month ago
Tom M. was super knowledgeable. He explained everything in detail and was very efficient. Glad to have him out.
British Holloman
a month ago
Ben was Awesome! Curtious, Efficient, Ben's customer service was just Great,and his work was fastMeaning he got the job done in a reasonable time and he fixed my plumbing correctly. Ben was Knowledgeable and informative and friendly. I was just so surprised he fixed my problem so fast. Great Job! I expressed he should get a raise! Thank you Bonfe and Thank you Ben! Blessings 💖
Paul Sanderland
8 months ago
We were having issues with our breakers constantly tripping, which caused us to lose power in different parts of our house. Our technician Nick was friendly, professional, and made the necessary repairs in a timely fashion. We will definitely use Bonfe’s services again in the future.
Rescued our weekend, but at a steep cost. Subsequently, attempts to get full documentation for the new installation have fallen on deaf ears. Tried to drop by to resolve issues by found the doors locked and no one answered.
Holly K Christie
6 days ago
Brandon was SO HELPFUL! Not only did he do a great maintenance check on the AC unit but also helped me figure out my water heater.Brian and Joe SAVED the day! We needed a new furnance and were given a lot of options in order to make an informed decision. They took a very stressful situation and completely made me feel at ease....and WARM! I will be a returning customer.
Brenda Rustad
9 months ago
I was going to have them install a new air conditioner and water heater, but found out they were over charging big time. I canceled them. I did have my garbage disposal repaired. A 5 minute repair and because I canceled the other services they charged me almost $500. Do not go through them. They are a rip off. Go to Vadnais Plumming and Abear.
Jeff was very knowledgeable and clearly explained next steps to us. He was very personable and respectful. I hope we get him again when we have another appointment.
Jacob and Andrew M. were knowledgeable, patient and supportive. I was far over my head trying to understand what the issue was and action steps to resolve. Both provided AFFORDABLE and realistic solutions while keeping me informed of my options. I am grateful for the service received.
Marshaleehuber4 Huber
3 weeks ago
The receptionist was very professional and helpful. Wonderful customer service! We didn't actually use the company, but would call back if we need their services in the future.
Tsitsi Hungwe
5 months ago
Nick Roy did awesome! Professional and explained my options well. Asked me if I had any questions.
Brian was super friendly and professional. Answered all my questions and gave me all the options. 10/10 would Recommend
Sam Van Moer
5 months ago
Tom was professional and did quality work.
Bonfe has had the techs available for same day service when I needed it.
I recommend both Bonfe and Tom, wouldn’t hesitate to call them again.
Dr. Kimmery Newsom
a month ago
Tom is amazing! He explained everything and was very thorough. He also gave us plenty of options and made sure we really understood what was happening with our plumbing! Absolutely wonderful experience! Thank you so much!
Larry Myking
8 months ago
Company was pleasant to deal with on the phone and the technician was on time, professional and friendly. That's why I gave them one star instead of none. The the tech was on site for about 15 minutes and replaed a thermocouple in my water heater. It was an inexpensive part so the fee was for the labor and whatever else they charge for. That 15 min. cost me over $800. Do the math to see what I paid on an hourly rate. (over $3000/hour) I know they don't charge an hourly rate and I agreed to the charges ahead of time, my bad! This is the biggest rip off that has ever happened to me in my 80 years. I've never even heard of such ridiculous and exorbitant charges. Use this service at your own risk but I would certainly recommend against it. Last winter I had my blower motor and fan replaced in my furnace that took two visits and quite a bit of time, at a cheaper cost. They are seriously not worth it.
Bonfe was quick to respond to our broken water heater crisis late at night! Bonfe kept in constant communication and had Bennett to our house early the next morning. Bennet gave us all of our options and broke them down so we understood what exactly to expect. He installed our new water heater same day and was professional and helpful. Highly recommended Bennett from Bonfe!
Sybil Koning
7 months ago
I had a pipe burst that was connected to my boiler unit. A technician and trainee assessed the situation and quoted me $14,000 to fix the pipe ($7000) and recommended that I replace the water in my boiler with anti-freeze ($7000). They offer payment plans but I couldn't afford any of it. I wanted a second opinion so I paid the $99 call fee- THEY CHARGED ME TWICE. Having trouble getting ahold of someone at Bonfe to get my money back. Second opinion came out (certified plumber) and he told me the repair should cost hundreds not thousands of dollars. Will be using them instead.Bonfe technicians were courteous and friendly however they are very sales driven. This isn't the kind of company I can afford to do business with.
We had our annual furnace maintenance performed the other day. The tech arrived on time, was very experienced, and promptly went about the maintenance efficiently.
Rebecca Ropers
a month ago
Tom was thorough, friendly, and very informative. He explained both what he was doing and why and then provided several options for next steps. No hesitation to contact Tom again in the future!
Steven Nelson
2 months ago
While the quality of work might meet the standard of every other average company out there, I was price gouged by Bonfe for a simple outdoor faucet repair. Please, consider a smaller local company. You will literally save hundreds of dollars. Overpriced and not worth your time.
Denise Coronado
3 months ago
Alan was great! He talked to us about options and did not pressure us to buy!
cathy milostan
a year ago
We called Bonfe today because we had no heat. The installers of our boiler system do not have emergency services on Sunday (which was disappointing to learn). Seth T was at our house within a few hours of our call. He was kind, friendly, energetic, knowledgeable, and focused on diagnosing the problem. He offered options and explained everything thoroughly. He did an excellent job and we are very grateful for his service (and for Bonfe)! Thank you
Christine Rein
a month ago
Brian and Cole worked incredibly fast, were incredibly professional, and great to work with!
Spoke with Beth to set up an appointment for plumbing work. Friendly and cheerful person, had all my details and let me know how the process went. Great!
Everyone is very professional and very customer service oriented. Jordan was here to fix the leaking hot water heater. He was very pleasant, professional and explained the costs ahead of time in a way that was easy to understand.
Thomas Luhman
4 months ago
Technician J. C. came to our home to address problems related to the thermostat and humidity. He went above and beyond expectations and resolved all issues. J. C. is extremely knowledgable and courteous. He is a Blue Chip technician!
Rajesh Vasudevan
8 months ago
There was something wrong with a switch which connects to stove range. I tried to contact many other service providers but Bonfe is the first who gave a quick appointment and they were able to resolve the issue in like 30 minutes. Other service providers gave me 1 week wait time but Bonfe came to my home the next day and resolved all the issues. I recommend Bonfe for their ontime service, highly skilled and knowledgeable technician, outstanding service. I will recommend Bonfe to all my friends. Keep up the good work Bonfe.
Ryan Michelson
3 weeks ago
I was calling to get a quote for central air. I own a duplex and was immediately told they won’t provide me service. The phone rep was not interested in what I had to say. My duplex has separate heaters, separate water tanks, separate utilities, separate HVAC and I was not able to explain that over her interruption. A calm and polite explanation would have saved them from a 1 star review. I was ready to spend $5k-$6k but I will not be doing business with Bonfe. I have hired a new company who was willing to Listen to me. And they will be arriving on the 3rd of September to install. It was funny the phone rep answered by asking ‘how can I provide 5 star service today’ looks like they can’t. Either they need to train their employees better or have someone answer the phone who has an ideas about houses and not just how to schedule an appointment and be condescending.
Thomas mceachron
2 months ago
Jordan was very informative, polite & personable. We thought Jordan was very thorough and explain what he was doing with our valve! Highly recommend him!
Our plumbing backed up which made our bathrooms unusable. This became an emergency situation in our household. We wanted to stick with a local company so we called Bonfe. Korlene took our call and was very helpful. She was very quick to help and answer all our questions. She found us an appointment for same day. Brenton was our service technician. He was very professional yet personable. I really appreciated that he took the time to listen to our concerns and really assess the problem before starting. I don't feel that he tried to push unnecessary procedures on us but did his best to find the most cost-effective way to solve our issues. He was very knowledgeable and descriptive in the way that he explained his procedures and why they were needed. From the call center to the tech we are very happy with customer service and the end product. Bonfe will be top of our call list for any of our home needs. Thank you again for the quick and excellent service.
Tanya the customer service rep is amazing! She was professional, helpful, and funny as we scheduled my appointment. I have used Bonfe in the past, so I know that their technicians are efficient, knowledgeable, and friendly. And Bonfe’s products are reliable, competitively priced, and have a great warranty. Within the last year, we have used Bonfe to replace our Water Heater, Water Softener, Furnace and AC unit - One technician said we should have had Bonfe come out at the same time as the house inspector when we purchased our “new” but aged home. If we ever move again, I’ll call Bonfe before we sign…
Christopher Schulenburg
2 months ago
Tom and Vincent were awesome. Very trustworthy and personable. Great service.
kathryn Egginger
a month ago
Absolutely wonderful and so knowledgeable. He has the patience of no other, I know I can ask a lot of questions, and he was so delightful and courteous. 100% recommend!
Please, never consider getting their service plan. The services that are included in the plan will never actually be done. I have had two different appointments as part of my prepaid service plan. Both have been cancelled day of under the auspices of me not being an emergency. They told me they are required by law to cancel me for others deemed more important. My AC tune-up, which is the main reason I paid for the plan, is now not available until late July. Almost two months after my original appointment that they cancelled. What good is a tune-up 2 months after it's needed? If you have the plan, the bad news is you have already paid them and they will always cancel your appointment and give it to someone that will be charged new money. Huge mistake on my part, and they have refused to cancel and refund my service plan that is seemingly impossible to use. Also can’t speak to a manager when they cancel my appointment. Imagine caring so little about a customer.
Patti Kivestu
a month ago
Jason Martin was knowledgeable, courteous and confidence-inspiring. So grateful he could replace a broken part in our air conditioner so quickly and professionally. Very satisfied!
I’m super impressed with Bonfe on the install of my furnace. The service guy Altin diagnosed my furnace not working very quickly due to rotted secondary heat exchanger on my 20 year old furnace. He answered all my curious questions, highly recommended that I need a new furnace and gave me a fair quote on a new one with lots of discounts. He even gave me some free advice of some other updates I was wanting to do to my hvac system. In only 6 hours after placing my initial call with Bonfe in the morning, my new furnace was installed with 3 tech guys working on it! So glad we didn’t have to spend a cold night without the furnace. Text eta tech arrival updates were cool too.
I requested Bonfe to come out and look at our main drain in our basement since there is always water sitting there (little did I know that it is supposed to be like this) anyways, the technician arrives he was very nice, I did not have a problem with him, the reason I am leaving a bad review and 1star is because the technician was literally here for 5 minutes and they still charged me $99. I am a new homeowner, this is my first home. I was unaware that the main drain always has water sitting in it to prevent gases from coming back up into the home or whatever the reason is. I feel extremely taken advantage of. I tried calling Bonfe and talking to a customer service agent, she was no help. She said if the technician is unable to clean the drain we still have to charge the $99. I told her there was no work that needed to be done. The main drain was fine, I called you for no reason. Moral of this story/review, do your research first before calling Bonfe to have them come out and do nothing and still charge you $99. Very unprofessional and unethical on their part.
Brian Hanson
4 months ago
They came to my house the day after a blizzard and did perfect work. Tom even shoveled half my driveway
Michael Sittler
2 weeks ago
Amazing. Expensive. But the employees are not responsible for pricing.
STEER CLEAR! AWFUL CUSTOMER SERVICE!We had a drain back up and when I called and spoke to Tanya, she stated that they were running a special for $99 and that was for the first hour and anything after the technician would discuss.The technician was at my house for less than 15 minutes and it cost me $189. He never gave us a receipt and told my husband one would be emailed.Called and spoke to someone else after the fact and asked about a receipt and never gave me a solution and then she stated that she was sorry about the misinformation.When I told her that they would be getting a bad review, she just said “okay, oh well.”They took $99 from us because their people don’t know how to clearly communicate to customers. Lost my business for sure…
Bobak Ha'Eri
9 months ago
Booked an appointment for a Monday. They make you wait around until a call 30-minutes before they show. Their first appointments are at 7am. They had me waiting until 3:45pm and then called to say it wasn’t happening and could I reschedule…for the same scheduling nonsense. If you’re someone who stays at home with no real career or obligations, this might make sense. At this point you can’t trust them to be there when they tell you, so their word is no good.
Calista Anderson
a month ago
Craig was super friendly, fast, and found our leak quickly. Really appreciated how kind he was and he answered all our questions thoroughly!Brian and Vincent also did an amazing job helping on our recent water pipe replacement. Very friendly and excellent work!
Brooke Knight
9 months ago
Super pleased with Bonfe! My electrician Nick P came out as his first call Tuesday. Was very communicative and extremely pleasant. Chatted with me regarding the issue and explained everything in detail that was easy to understand. Great level of service and will be using them again/recommending to anyone I know!
Mary Cutrone
3 months ago
We are huge fans of Bonfe! The service providers are always professional, courteous, and friendly. The text updates that provide photos and descriptions of who is coming is such a great idea! I always feel comfortable upon arrival.The most recent visit from Dan L. and Derrick for a A/C tune up went fantastic! Dan was able to explain concisely what needed to be done and why. In addition, they provide photos of what was done to the unit. Thanks for another great visit Bonfe!
Chris O was the best! After some frustrations with the process, Chris communicated with us every step of the way. Chris had me specifically communicate directly with him for scheduling and rescheduling to finally complete the project. He worked an extra extra long day on the last day aline to make sure our project was finished correctly. He truly was great to work with!
Christopher Bosman
4 months ago
Wonderful, effective, efficient service. Our installer Jordan was kind and professional, and resolved our problem quickly. Pricing was fair, scheduling was easy and responsive, and communication was great. Will absolutely continue to do business.
Bonfe came out a fixed an electrical issue. They did a good job, but not an excellent rate. DO NOT OPT FOR THE MONTHY FEE SERVICE OPTION! The poor marks come from their inspection subscription. Between full schedules, cancelations and no shows I never received my inspections. They say it is on me to schedule the service, but I didn't know scheduling would be such a hassle. They schedule two months out, then don't show up, don't call, reschedule, again, and blame it on the weather.They will not even honor appointments they missed now that I've canceled the service. + In owners response below confirms this attitude. It is a money grab not a SERVICE. As you'd think after paying for a service it would be performed or refunded.
Marie Humbert
4 months ago
Brian B was awesome and did a thorough plumbing inspection. If we ever need a plumber we want him back!
Andrew Deming
2 weeks ago
Tanya and crew were very prompt, professional in helping us with our AC unit.
Our pipe was leaking and within 15mins of requesting an appointment online, they were able to send out a technician within 30mins.Jordan came out on the first day, after assessing the problem, he gave a detailed explanation on what the problem was and ordered the parts. Next day, Rob came out and did the installation, unfortunately there was some difficulty with it. 3rd day, Tom came out and thoroughly explained the problem again and how he planned on fixing it. Tom was great - fast, efficient, and knowledgeable.Priced higher than expected but acceptable with it being convenient and the knowledge of the technicians.
Chris Olson was absolutely fantastic to work with from day one. He was honest, incredibly responsive and the reason I kept my business with Bonfe when issues came up. I'd 100% recommend him to anyone when dealing with Sewer Line issues.
Daniel Lindsey
3 months ago
The service tech was on time and very knowledgeable to support our water heater repair needs.
Kelsey Braddish
11 months ago
Customer service is great, very friendly helpful people. Hours are the best, able to get same day service for a water heater that stopped working. They weren’t able to replace that night, but came the next morning and had a new one in less than 24 hours.
jessica goeke
2 months ago
Kong and James were both very pleasant to work with, seemed very knowledgeable and efficient with their work, and spent a lot of time answering questions and making sure we understood our options. Very pleased with the experience!
Susan Kallsen
3 weeks ago
Keith was terrific, gave us lots of options and price points. Very satisfied!
Christopher DeCock
3 weeks ago
Very professional and helpful. Great place to call if you ever have a problem.
Tom was professional and got the water heater replaced efficiently. He was a nice man and got along great with my dog.
Our water softener blew out. Bonfe came out to install a new one. The weather was horrible but the gentlemen were upbeat and professional the whole time they were here. They made sure to protect our carpets and even put covers on the dolly wheels when they brought the softener in. We were very satisfied with our service.
Raphael Dufresne.Harden
5 months ago
EVERYONE has been Super helpful, patient and understanding on a weekend catastrophe.
Especially Erica, Tyrese, Nick and Elijah.
You have my business for all my future needs.
Thomas Jaffeux
8 months ago
Nate was fantastic. He took the time to explain what was going on. He even came back out a 2nd time to ensure everything was good. Fantastic company and certainly will use again in the future. 10 stars all the way
Ryan completed a scheduled furnace and water heating maintenance check-upHis prompt and good work was professionally accomplishedI also appreciated his report and his advice about my air- conditionerThank you, Donny Geng
Great service from Nate S. For our AC maintenance. He made sure everything was working correctly. He answered all my questions about the system fully. He is very knowledgeable and great customer service. Thank you Nate and Bonfe for the piece of mind that the system is working well.
Trisha Vastag
2 months ago
Did a repair on a water valve. Also had him look to see if there was a water pipe where I wanted to hang my Dyson. He found there was no pipe where I wanted to install the vacuum and hung the bracket for my vacuum. Wonderful service!
Carol Mashuga
3 weeks ago
Brian was extremely professional and skilled. He identified the problem with our water leak and fixed it quickly and efficiently. We appreciate his fast response. Excellent customer service! Thank you.
Arthur Kjelshus
2 months ago
Had Sam B out to do some work. Everything went better than expected - from setting up the service call to the final wrap up. Sam was very helpful throughout the process and explained our options honestly and directly. Glad to support a business that supports our community as wel!
Georgia J. Morgan
3 weeks ago
Brandon Countz was really friendly, explained everything really well, and provided excellent service. Thank you very much.
Jeff Feltner was tremendous. His Acute sense of hearing helped with the noise that was bothering me but his empathy and diligence made sure we would get a resolution to the problem. He used the manual to adjust the settings on the unit to the appropriate one. Problem resolved.Thank you so much Jeff.
Chris Roncari
3 weeks ago
Alan was incredible. He worked overtime to squeeze us in on an emergency call. When he arrived he was professional, friendly and knowledgeable. He diagnosed the problem and fixed it immediately. 5 stars all around! Thanks Alan!
Fran Bateson
6 months ago
Everyone @ Bonfe has been extremely helpful with scheduling and servicing our water heater and furnace. It’s great to get text messages with a photo and little bio about the person you are welcoming into your home for service. Hopefully, we won’t need there services for a while, but reassuring to know they are a phone call away when you need them. Same day service is A+!
Jodi Eberhart
9 months ago
This is one of the BEST companies I have ever worked with. They are responsive when requesting an appointment, they are on-time, the technicians are courteous and professional. Our furnace was not usable so they left us four space heaters. The new furnace was installed the next day. The technicians were all personable, thoughtful, and knowledgeable. They all spoke very highly of the company and the owner. Customer service is a priority for this company and that is refreshing to see. I would totally recommend Bonfe! Keep up the GREAT work!!!!!
Alan showed up on time to help replace dryer venting that was over 10+ years old. We are remodeling our laundry room and decided to stack our appliances. He answered my questions about placement and code and got to work. He asked about condensation in the past to ensure that he was using the correct venting for our situation. He went over pricing, answered more questions about plumbing to the washer, and was done in less than an hour. The work looks great, will allow for better venting, and will help us in the remodel. I've used Bonfe for nearly 15 years and have been very happy with the plumbing and HVAC work they've done.I'm adding to this review because I've spent so much time on the phone with Bonfe reps and technicians in the past few weeks, we're basically family at this point. Our furnace seems to have entered its teens, and it is surly. On Dec 1, Tristan came to do the annual tuneup and everything was fine. He heard pinging in the water heater, so he recommended that we call our plumber to drain the heater to eliminate the sediment buildup. That's the sign of a good technician when they tell you about a problem with a product that they didn't install. Two days later, the furnace stopped. Greg fiddled with it, resolved the problem, and went about his day. A week later, the furnace stopped again. Nick came out to check it out. He even went outside to see if maybe the condensation had frozen over the exhaust. Nope. He ordered a part that was delivered early today. Today, Nick arrived to install a part, and so far all is going according to plan.I'm so glad we bought the lifetime warranty for this product. As painful as it is to be without heat in Minnesota in December, Bonfe is always friendly, efficient, and there for us. Everybody we've talked to and worked with from Bonfe has given us 5-star service. They listen attentively, take great notes, and do great work. I don't know what's wrong with this furnace as it's only 6 years old, but Bonfe is always here to help us out.
Christine Joy
2 months ago
The AC is working and the person that helped and looked through the house Dan Luger And Mickie. It was very nice of them to clean up the AC and talk to us about what are the recommendations to maintain it to work.
Dan our technician did a good job at explaining up front what was going to be done along with a quote and time frame. Within an hour of him arriving I had a new outlet installed for my clothes dryer along with a new cord. Very pleased with everything.
Dan Stepaniak
4 months ago
Brian and Reece were amazing. Super friendly and helpful getting this four toilet install project done. Last year Brian was over to install a water heater and we got in a good food conversation. He told me about adding mayonnaise to tortillas before cooking tacos or quesadillas. Life changing suggestion. My kids love it and will never cook a tortilla another way. I told him I would mention this in my review 😊. Oh, and he’s a really good plumber too. Reece was amazing as well Highly recommend Bonfe.
Jordan was efficient, professional and explained my options clearly. Bonfe was able to take care of our service issue the same day.
lizzu castaneda
3 weeks ago
Brandon Countz was professional thorough and very kind. He went out of his way to be helpful.
Ben Musselman
5 months ago
Sam was on time, exceptionally knowledgeable. Walked me through my heating system answered all my questions to help me understand the system in my new house. Highly recommend.
Monica Trevino
a month ago
Keith Pelarski, the tech who did my plumbing check up, was awesome. He made some good observations and recommendations for extending the life the plumbing equipment in my home. Great service and great technician. I love working with Bonfe.
Great service. Dan was easygoing and knowledgeable, answered all my questions, and explained everything. He didn’t try to sell anything extra, which left a very positive experience. Highly recommend!
Fernando Ramirez
11 months ago
Tom and Bonfe are absoloutely the best! Had a water heater leak and Tom was able to fix it the same day and did the job within an hour. He was very helpful and walked me through the whole process. Would highly recommend him and Bonfe to anyone.
Thorough and friendly as he did an inspection and repairs of minor plumbing issues and inspected our gas piping.
Lauren Altschuler
2 months ago
Derrick S came to fix my furnace and stayed to ensure the repair was working properly, even taking time to check that all the concealed vents were in the open position to ensure proper air flow. He suggested I have the motor fan cleaned and it has made a big difference by increasing air flow!
2 terrific plumbers came to diagnose why my kitchen faucet had low water pressure (it had been getting worse over many months) I already sent in a review for Tom M. This is about Rick Wyttenbach—a quieter man but very experienced and knowledgeable about plumbing issues. He and Tom worked together to solve the pressure problem. Then did a thorough assessment of my home faucets’ pressures, checked my basement pipes, and water heater. This was a delightful surprise. They patiently answered my questions. Great techs and both are an asset to Bonfe.
We recently paid to have additional work done after a suggestion was made during their bi-annual, maintenance program visit (POM). A month later, this two year old air conditioner (that they maintained) started having problems. I called a different company to take a look and they recommended the same thing that Bonfe recommended and had worked on for the extra cost. However, when the new company opened the air conditioner, it was still dirty inside and the pressure was reading very high. This company took much more time cleaning it, and all of the readings returned to normal (and our problem was resolved) We have not had trouble with the air conditioner since. I called bonfe to discuss and was promised a call back but never received one. We will not continue doing business with Bonfe, and I cannot recommend them.
Jonathan Tensen
a month ago
Gene did a great job on the inspection! He was very professional and great to work with!
Hanna Henslin
4 months ago
We have been Bonfe customers for years after a surprise furnace replacement in the middle of winter that they were able to quickly accommodate. For the past several years, we’ve been working with JC as our technician for all HVAC needs and he is fantastic. He is extremely knowledgeable, honest, reliable and professional. Even our dogs know him and like him! We are very appreciative for the quality of service and work.
kris melander
9 months ago
We love Bonfe’s!! They are honest. Do fantastic work. They don’t try to upsale you. We’re have their maintenance plan. Well worth the monthly fee. Their warranty for furnace and a/c is awesome.
Dwayne Kriegel
5 months ago
courteous and professional and did a great job installing our faucet
Deloris Meyer
4 weeks ago
Nate was very helpful, thoroughly explaining everything. Even got him to replace my furnace filter.
Molly O'Rourke
3 weeks ago
Ben has excellent customer service skills. He gave us options, answered our questions and clarified next steps. Very helpful. Keith was exceptional too!
Becky Beiersdorf
6 months ago
Wonderful experience, as always! Very professional, not pushy, described everything as he was installing our water heater. Excellent!
Katie Leitschuh
2 months ago
Bonfe sent out a plumber to us, Mark B., to repair a leaking outdoor faucet. He was very through in his explanation and completed the repair quickly. Very personable, and our cat liked him too!
sandra waryan
a month ago
Tom was on time and installed both items beautifully Super happy with the service!
Employees have all been very professional and courteous to deal with and also have been.very responsive to questions that I have had.
Elizabeth Thompson
4 months ago
Tanya called to schedule a check of our AC system. She was friendly and upbeat. Tanya also made sure all the contact information was up to date and verified the age of our system. I appreciate her attention to detail and getting this service scheduled.
Craig Erickson
2 weeks ago
Bonfe staff have been courteous and knowledgeable at every interaction.
Bridgit Melnick
2 months ago
Brian was very professional and kind. It's refreshing when you're letting a stranger in your home! He is the reason I will be calling Bonfe for all my needs!
My original review was 5 stars, as of today they are 1 star. Their customer service has deteriorated, they don't care about long term customers (it started well before the pandemic). They're more into taking your money for a monthly service plan and then making you wait 3 months for an appointment. Along with a 7 hour wait time window, then canceling at the last minute and telling you it'll be another 2-3 weeks. ANYONE CONSIDERING...RUN FAR AND WIDE, FIND ANOTHER COMPANY FOR YOUR NEEDS!
Derrick was great. He fixed my A/C after hours on a brutally hot day. Thanks again!
Matthew Everett
3 months ago
Recently I had Elijah from Bonfe out to inspect the furnace in my home. The strange noise was an indication the furnace was reaching the end of its life. Elijah got Jason out to discuss options the same morning, and that afternoon the team of Mitch and Zach were in to replace the furnace and thermostat. The whole thing got done the same day and the process didn’t even disturb my work day in the home office. Amazing, friendly, efficient work by all. Great coordination between teams.
William Lund
4 months ago
Installation was done well and professionally. However, the temperature settings on the water heater were only set to 105 from the factory with the lower element set to a temperature lower than the uppermost element. Thus there was only the upper half of the tank with warm water. Installer said the factory setting should be 120.I set it higher (lower element higher than the upper element) without any indication what the temperature each thermostat was set to.He was apparently not allowed to set the water temperature and supposed to leave as set from the factory.We’ll see what the temperature of the water is in the morning.I don’t blame Bonfe, but those thermostats should have been set before leaving the factory.
Brittany Cassin
3 months ago
Excellent service! He is very helpful, knowledgeable, professional and kind.
Tammy Jennings
2 months ago
The boiler had to be replaced I liked there was no hassle to get it replaced and Jordan did a good job
Emily Ditsch
9 months ago
Bonfe was incredibly helpful, and worked with me to get the best deal. They listened to the issues I was having and recommended a cheaper alternative for me than what I was originally planning.Bonfe sent TJ out to my home for a yearly tune-up and TJ did a phenomenal job explaining what he was doing! Bonus points for him for being patient with my cats, who were incredibly curious as to what he was up to.I've already recommended Bonfe to 2 other people, and will continue to do so.
We had Keith P. come out and he was an absolute gem! He was knowledgeable, educational, professional, and respectful. He explained everything so well. He explained our options. Overall, he was incredibly pleasant to have in our home and once the work was done would have loved to have had him stay for further conversation over dinner. Strong work Keith! We will request you specifically in the future. 😊
Melissa Hedger
a month ago
Was able to easily fix my unfortunate problem the previous homeowner caused me years later. Was friendly, quick and efficient! Thank you!
Stephen Bloom
2 months ago
Jeff was on time, friendly, professional and very knowledgeable about doing my AC tune up and thermostat replacement. He was great about answering all my questions and he even taught me some things about maintaining and keeping my furnace and AC running well year round
Jeffrey Baglio
2 weeks ago
Excellent job performed by an experienced and personable individual (Bennett Brown). Installation of new water heater with great care, attention to detail and thorough cleanup.
Terrible service. Took three days for them to come to my house. The price they quoted me for the work is 200% above the other companies quote. How are they not regulated ? Stay away from them
We had a lot of water in our basement and our sump pump went out. The Bonfe receptionist was kind, clear, and understood the urgency. Within 3 hours of me making the call, Alan arrived at our house. He quickly assessed the situation, made recommendations, and fixed what was needed. He was kind, expert, and professional. We signed up for their regular service package as a result.Update: a few days later, Jordan came out to replace our sewage expulsion pump. He did great - expert, polite, efficient.
Dan K., the electrician was absolutely amazing! He really looked thoroughly at everything in our house and gave us a great price to rewire our low-voltage system in the house. He was very honest and professional and did an all-around great job! We put new lights in our living room as well and they look excellent! He and his apprentice Sam were very clean throughout the whole process and they got the entire project done in one day! He is a family man and I really enjoyed getting to know him and sharing a little bit about my family with him as well. We will definitely be calling Dan if we have any other electric issues and would highly recommend using him for any of yours!
Troy Woodruff
6 months ago
Very unhappy with the service Bonfe provided, they grossly overcharged my elderly widowed mother. I bought a garbage disposal as a gift for my mother and hired Bonfe to install this garbage disposal. I gave instructions to Bonfe that all install work for the disposal would be charged to me. My mother also wanted a new faucet in her bathroom and a replacement power outlet with USB installed for her kitchen, and that she would pay for that. I received a $750 charge from Bonfe thinking this was for the complete (plumbing and electrical) charge for the disposal. I thought this was on the high side, but acceptable. I was floored when my mother told me that she was presented a bill for $2110.00, plus another bill for the faucet install of ~$220! Also, she told me she ‘was encouraged’ and agreed to sign up for a $11 a month service, and that this $2110 was actually a discount! That without this monthly service her charge would have been $2610!! She, and I can’t overstate this enough, DOES NOT NEED THIS MONTHLY SERVICE! She already has a service to check her furnace and other home appliances. Also, she does NOT need a service for the electrical work done as, and this is what Bonfe has told me about why this charge was so much, she has a ‘lifetime warranty’ on the work done. So why in the world does she need a monthly service from Bonfe then?? Unfortunately, I wasn’t there for the install, but I think if I was she would not have been charged this outrageous fee for some simple and somewhat routine installation of a garbage disposal! I called McQuillan Brothers and asked what they would have charged for this and they said about ‘1/3rd’ what Bonfe charged. I asked a former home handy man contractor and he agreed the charge Bonfe charged was extremely high for the work done! Don’t go to Bonfe! They grossly overcharge for simple work. I see on Google ratings there this is a common complaint. Yelp Bonfe ratings were even less forgiving.
The Mastrud Family
9 months ago
I'd like to give zero stars, but that is not an option.I called Bonfe with a question about an emergency plumbing repair early on a Saturday morning. I couldn't believe it when they said that they could get someone out that day. I asked them aloud three different times if they were 100% sure that they could get the technician to my house because if yes, I had to cancel another company who was already scheduled to help with my sewer line. They assured me that they would be there. I canceled the other company's tech.Lo and behold, at 1 pm, I got a call from Bonfe telling me that the tech couldn't come, and the earliest they could see me was Tuesday. Unfortunate news with sewage in my first floor and basement bathrooms and water raining from the ceiling. The person who called me was rude and said they had never promised me anything about coming that day.I would never call them again. What awful customer service. I've never experienced anything like it in my 20 years as a homeowner.
Kelly McCuistian
7 months ago
We had our plumbing inspected. He went through everything and did a thorough job at showing us our options (having Bonfes’s install with their supplies vs. us buying the supplies). Very professional and friendly. Thank you!
Chad Freeburg
4 months ago
Andrew went WAY above and beyond and diagnosed the root cause of a complicated problem so I could understand what was causing it. He is really great and can’t recommend him highly enough!
Rowdy Jay Stracke
7 months ago
Technician completed work however he totally misrepresented the costs and benefits of a long term, annual checkup plan that he received commissions for. In short, he stated very clearly that the cost of my HVAC - which involved replacing a small plastic part (that Bonfe charged $349 for part only, in addition to labor) would be more than twice that amount (ie, close to $800) if I did not sign up for their free annual checkup plan. When I asked why Bonfe would give this away, he said that by doing annual checkups on HVAC that they essentially lock you in as customer and make money on all the future repairs. Made sense. Two years later I realized Bonfe has been taking monthly payments out of my credit card. I didn’t receive a single statement until after I had apparently cancelled the card I had paid my bill with that they were using to deduct payments from every month. To make it more frustrating, after calling customer service I was told it was my fault for not monitoring my credit card each month. They had no concern for my situation or the fact I never even received and services under this so-called plan. I also learned that the sales/technician had lied about my bill and future costs. IMO, having technicians sell maintenance plans in order to meet quotas and earn commission is a recipe for consumer fraud. Bonfe makes lots of money and has grown tremendously, but be careful not to assume this is a result of fair business practices. Rather, I’d suggest technician sales schemes like this are a big part of their success. Be aware!!
Curried Spam
2 months ago
Our A/C unit failed last night, in the midst of the air quality alert. Bonnie put us into the repair schedule right away this morning and had a technician on the way within an hour after my initial phone call. That's great service!
Nate has been to my house twice now for usual inspections and both times he professional, courteous, punctual and kind. The company provides a phone call as a heads up that the services on the way a day prior even on Sunday which was a nice reminder. Overall, a good experience.
James M. Halvorson
2 months ago
Tanya was very cordial & polite in scheduling my AC checkup. Thank you, Tanya!
Linnea Jackson
8 months ago
Matilda explained everything with suggestions to avoid costly future repairs. She did so without any pressure. So friendly, knowledgeable and professional. The calls from Ace keeping us informed of arrival and the app on my phone to track where and when tech would arrive was appreciated.
Stephen Hari
3 months ago
Called Bonfe after catching a pipe with a screw while installing shelves. Response was very fast and they had someone to my house within a couple hours. Ben Paulson was great! Very friendly, explained things well, and helped identify any other areas where I could run into the same issues. Quote was right on and paid exactly what was shown to me at the start. Ben was in and out in about 30 minutes with a fully repaired pipe (and cleaned up the area he was working in). Would definitely recommend.
Jackie Peterka
6 months ago
We were so happy with our service from Bonfe! We had a leak in our basement on a Saturday, called and got someone out the same day. It turned out to be a longer project but they were so responsive and detail oriented with all of the follow ups and steps it would take to repair.Would recommend to anyone needing service!
Brian B with Bonfe came out and fixed a sump and was super professional and sociable. Cool dude
Jeff did a great job tuning up our 15+ year old central air conditioner!
Steve was thoroughly knowledgeable and with care explained everything happening with our water heater, water softener and faucet, in a slow and clear way we could understand. While their pricing is high, I value local companies paying decent wages and benefits to their people.
This is my first experience with Bonfe, and won’t be the last. I was impressed with the professionalism of our technician. He arrived on time and was thorough in his inspection of our issue. The quote was clear and fair. I would highly recommend this company!
Ana Hagensick
2 months ago
J.C worked on my Air conditioner he was very helpful and personable I will ask for him again anytime I need something fix.
Ana Hagensick
cheryl swanson
4 months ago
Alan Farr was amazing. He took time to explain the issue and discuss options at different price points. I really his thoroughness and professionalism.
Susan Williams
a year ago
My technician's last name was Arbuckle. He arrived on time and finished unclogging my kitchen drain in half an hour. He was completely professional but also friendly and open to questions. On the basis of this experience I would highly recommend Bonfe to anyone in search of a plumber.
Chuck Pearson
4 months ago
Reece was an excellent repair person. Very knowledgeable, personable and professional. He also cleaned up everything better than it was when he started! Nice guy!
Courtney Cannon
3 weeks ago
This was our first time using Bonfe- we are very happy with the quick turnaround to repair our A/C (in very hot weather). From the first phone call to the follow up- very professional and pleasant experience.
My new A/C unit was installed about 24hrs after my initial contact. I was very satisfied with every aspect of my experience with Bonfe.
Jeff and Brian B. were friendly and knowledgeable. Appreciated the service and ultimately, the problem was fixed!
Andy Larson
10 months ago
I'm sure they do good work and the plumber was pleasant. They were on time Hard sell on subscription services & water softener. Very high prices in my opinion, quoted over $900 for two under sink shut off valve replacements (when I only needed one) and $1200 to replace an anode rod in the water heater. Did not use their services, can't afford that.
Katie McDonald
2 weeks ago
Brian was on time, very nice and professional. Provided education on the whys behind the testing process and what the results mean. Very informative
Trace was great at explaining the inspection process of our AC unit and elaborating on the findings in a way we were able to understand. He was professional throughout and approached his inspection and repair with honesty, which we appreciated. We would happily work with him again on our AC inspection and repairs.
Latishia Carter
a week ago
Seth was very helpful and professional. He came in and assisted me with the issue I had been having with my air conditioning unit. After diagnosing the problem he took care of it and made my life easier! Thanks Seth
Sandy Thompson
8 months ago
Beth was absolutely awesome. After explaining my problem to her she was so helpful in getting service to my home today. She even called me back to let me know the progress of the technician that was coming to my home. Kudos to Bonfe in having an employee who seems to care.
Emily Endert
5 months ago
Tom was very friendly and very good about talking through all the work he was doing. Any representatives from Bonfe that we have worked with have been great!
Alan came to do a quote for us. He communicated well with us throughout the process and was very knowledgeable and willing to answer all our questions. We elected not to proceed with replacing the water heater in question at this time. We did get other quotes that were thousands of dollars lower than Bonfe although Bonfe has longer periods where they manage and personally warranty the unit so it depends on how much insurance you want in that regard. I appreciated that Alan was willing to brainstorm multiple ways of approaching the issue and checked back in personally after the quote.
Carole Evenchik
2 weeks ago
Nathan was thorough, thoughtful, and clear about what he was doing.
Guys came out and did a fantastic job. Quick and painless, very well experience in their craft and explained everything in great detail.
Tom was great to work with and gave us excellent options!
Spoke with Tanya. I really appreciated that I'll be updated on techs progress. The appointment is sometime between 8:30-4...which typically means I wait around all day...but with the update I know that I have some time now to run some errands. And Tanya told me about a place to get a good donut!
Knowledgeable, professional and courteous. An excellent experience. In addition, I would like to acknowledge the fantastic services provided by Nathan Snell. He did an outstanding job explaining the installation of our water heater and answered all our questions. We were extremely impressed with his abilities and expertise.
Warren McLeod
8 months ago
Bonfe kept me up to date throughout the whole process. The customer support was amazing. Kong was on time, very friendly and explained the whole process. I have been very impressed with Bonfe from the first call until the issue was resolved. I highly recommend them for any plumbing issues you may encounter. Just request Kong and you will be set.
Joan Schoepke
a month ago
Jonathan was here to correct an earlier repair and went out of his way to see that the proper equipment was installed.
Bennett was extremely quick, professional, and very cat- and human-friendly. We will definitely be calling Bonfe!
Update:Thought I would just look behind the dryer to see how they actually did and check the photo below to see what I found. I sure hope the electrical work we had done is better than this.Original:Be very careful with Bonfe. They canceled our appointments twice and made us return to the property a different day (costs us $80 each time we travel back).On our last call, we had a gas line installed for a dryer and the technician told us he could install our washer and dryer as well. Unfortunately we went for it and while it was hooked up just fine, they didn't actually level the washer and dryer. Didn't notice until after they left, so we called Bonfe to ask if they could come back out and level them. We were told that they don't install washer and dryers, they only hook them up. That's utterly ridicous for the amount of money you we paid.On top of that, we have one of their service plans that gets us 15% off of service. When we tried to cancel it, they told us that we'd have to pay back the 15% we saved on any of the service calls that we had under the contract. Unfortunately, that IS covered by their cancelation policy, so we'll have to keep paying for the remainder of the term.And be careful. They WILL try to have you get more things fixed. While this may seem like a kind thing to do, we don't feel it is always necessary. The only plus I can say about it is that when you say no, they let it drop and don't try to hard sell.Now, we do have to say that we feel the workmanship is great. We do like how they installed the gas line and how one of their electricians replaced our service panel and added new circuits.So, there are pluses, but there is no way we'll be using Bonfe services again. It's like a car dealership where you always fell you were taken advantage of when you leave.
Mackenzie Olson
4 months ago
Dan was thorough, polite and had a great sense of humor. He explained what he believes to be the root cause, talked options and was supportive of us doing the work ourselves - provided part numbers and information for how to do the work. Thanks Dan!
sharon johnson
2 months ago
Keith was amazing and did a great job with my plumbing issue! He was so knowledgeable and professional. Did amazing work! Thank you so much!
I called Bonfe for a sewer issue and they have someone coming out immediately to fix it. 10/10 recommend them for your service needs! Veronica W. was also very helpful and attentive when setting up my appointment. Thank you, Bonfe!
Roman S. was at our house for a routine a/c check up. We asked him about an issue with our upstairs rooms being much cooler than the rest of the house. He took the time to trouble shoot the issue and provided multiple useful ideas on how we, the home owner, could fix the situation. We really appreciated his time/effort and would recommend/request him for other work.
Kathryn Krebsbach
a week ago
J.C. came out this morning to service our air conditioning system. He does a thorough job of cleaning and repairing above and beyond what is expected. He very patiently explains anything that needs to be changed/repaired. Explains how to take care of the system we have to make it work efficiently. Removed a dead mouse 😬. J.C. is very personable, kind, and dedicated to his trade. A joy to have in your home.
Answering all questions JAMES is very professional. On time. Helped me get best value.
Sandra Peterson
8 months ago
The experts designed our system and competent technicians installed it! The boiler was working perfectly before the 15 degree weather moved in! We were pleased 😊😊! Also all customer service persons we talked to were very kind and competent! 👍😊
Veronica was very helpful in getting us service. Bonfe is lucky to have such an individual.
Elvira Caldwell
2 weeks ago
Tristan arrived on time, was knowledgeable, professional and one of the best Bonfe service persons we have worked with, during the last 10+ years. He is a remarkable asset to the company and they should train other technicians to perform at his level.
Nick Countz was here for routine AC care. Our furnace and a c are senior citizens and we had questions. Nick was easy to talk with and knowledgeable. Appreciate his advice.
Shamari Moore-Le is an extremely knowledgeable and exhibits a very positive outlook when talking to me about what he recommends for me to have healthy home air conditioner, furnace and other home equipments. Shamari was very thorough as he answered all my questions to my satisfaction and limited understanding. I’m ever so thankful that Shamari stopped by to help me with my heating and cooling needs. I’d recommend him to help others in a heartbeat and without any hesitation. He is polite, respectful and very helpful. Thanks for taking the time to read my positive feedback about Shamari Moore.
Bonfe gave adequate notice of arrival time and Tillie arrived promptly. Provided a great summary of findings and recommendations, including options to address potential concerns.
Brandon was absolutely amazing! We had a water leak that required us to turn off the water to our house. Brandon had us back up and running within 15 minutes of arriving. He is so professional and friendly! Couldn’t have asked for a better technician in our hour of need!!!
Amanda Rosemeyer
a week ago
We've always had a great experience with Bonfe. They have made several trips out to our old house for A/C and plumbing needs and the issue has always been explained clearly and handled quickly.
I’ve been a customer at Bonfes for almost 20 years spanning across three different homes focus specifically on HVAC and plumbing. It was time for my seasonal check up on the AC system. Jeff, the technician, was on time, professional, and very thorough with his work. He was also very patient when reviewing all of the data from the inspection with me. We had a great discussion about static pressure which, unexpectedly, led to a discovery of an unintended consequence to closing off air vents in our lower level. Jeff, along with the whole team that Bonfes continues to impress. Thanks again for all the great work exclamation
Caleb Chisholm
2 months ago
Terrific service! I called in the morning about our faulty thermostat and a technician was out a few hours later to install a new one. In less than 30 minutes we were up and running again.
Seemed like when it rains it pours! We had multiple plumbing issues that needed to be fixed We had two technicians that were more than we could have ever expected. Jonathan was out twice to analyze, repair and install our sinks. Was on time, affordable, and very helpful!
Todd Farnham
5 months ago
The technician Tom M. that came to our house did a fantastic job today repairing a leaking shower and saving us from paying for a much more expensive option from a different plumber who incorrectly thought all of our drain pipes would have to be torn out and replaced. Super professional and knowledgeable and kind individual, couldn't recommend him more.
Debra Eberspacher
a month ago
Nick installed my new hot water heater. He was friendly professional and very neat and tidy. He cleaned up his work space after the installation. Very pleased with Bonfe. Everyone I had contact with was awesome
Sara Vogelpohl
2 weeks ago
Andrew and Shawnee did amazing and quick work to repair an electric issue in our home. They were thorough and answered all of our questions in an understandable way.
The technician (Ben P.) was pleasant and competent. I like that Bonfe sent me his photo and a tracking link once he was on the way.
Honest and knowledgeable.
Update, 2/16/23. Furnace repair job impressed me. Troubleshooting pin pointed the problem as a circuit board in a very short time. Repair completed for a reasonable cost. Very happy.
Ben my service advisor was very helpful and knowledgeable. You have a good face for your company. Thank you!
Matilda was very professional and knowledgeable she answer all my question and fixed our AC problem promptly thank you!!
Brian Quarstad
11 months ago
Our boiler was originally installed by Bonfe, but I made the mistake of hiring another company to do maintenance. Their tech came out and didn't even clean or do any sort of service work on the boiler but instead red tagged it because their was a minor co2 leak and said we had to buy a new boiler - even though it was only 10 years old and top quality Peerless. I called Bonfe explaining the situation and even though the unit was out of warranty they were concerned and sent their technician, Seth Thomson out within hours. Seth did what I originally wanted done which was to tune up and clean the boiler. He took apart the unit, cleaned it thoroughly and adjusted the gas levels and cleaned the sensors. When he put it back together and fired it up it was running perfectly with no co2 leaks and we will now have a more efficiently run boiler for the 2022/23 heating season.Seth was very personable, patient and polite. When he finished he even cleaned down the outside of the unit so it looked like new. Clearly, Seth took pride in his work and the ability to troubleshoot.I'd highly recommend Seth and Bonfe.
Sally Schoephoerster
a month ago
Alan was courteous, professional, and knowledgeable. We will rest easier tonight after replacing our hot water heater (and non-functioning water softener) that caused us to contact our local fire dept following our carbon monoxide detector alerting us to an issue. Thank you!
Gowmong Yang
5 months ago
Josh Vang was really professional yet kind. He answered ALL of my questions without any hesitation and allowed me to feel comfortable. I have never felt more comfortable. Although the price was expensive, it was worth it because it’s lifetime warranty.
Janet Menning
9 months ago
Bonfe has always been very professional and responsive to my requests for service. The service providers are very well trained and do a good job replacing or servicing whatever is needed. David and Nathan replaced my furnace and air conditioner. Both were very professional and responsive to my questions. In general, Bonfe is a good go to organization.
Danielle Neuman
4 days ago
Alan F came out to look at our leaking toilet. He diagnosed the problem quickly and provided a detailed estimate. He didn't have the parts with him but said we didn't need to rush the repair, he set up a time to come back on Monday to fix the problem, awesome service!
Linda Flemming
6 months ago
A new kitchen faucet & shut off valves were replaced. The tech was aware of soft water issues & offered recommendations. Great service!
Nicole Colson
a month ago
Nathan S. was helpful and patient in a service visit that went beyond the A/C. I appreciated the walk-through and answers to my many questions. Highly recommend Bonfe!
Communication setting everything up was strong and the technician that came out was friendly, informative and straightforward.
I feel like I got swindled. Our AC went out on a Saturday, and Bonfe was one of the only available companies that would come on the weekend, so we went with it. The tech found that he needed to install a new part, and recommended another new part to help keep the same thing from happening again. It was expensive but the part sounded like it would be expensive, so I went with it. Turns out the parts aren't expensive at all (I found both of them for about $100 combined) and we were charged $877. The company, of course, won't break down how much parts cost and how the total got that high. Oh, and he wrote some bogus name for the part on the invoice. High voltage storage device - that's not a real AC part.
Garrett Fine
5 months ago
Great service received from the technician, Jason. He was friendly, informative, and had foot coverings so as not to track in outside debris. He solved the issue, replaced the needed part after going over our options, and being upfront about the cost of those options; all completed in less than an hour.It's because of this great service that I understand why the cost was a couple hundred dollars over the average to do the given work. It's tough to put a price tag on being able to flush your toilet without having to wait 30 minutes for the bowl to refill.
Part 1: I give Robert J. an A+ for his professionalism and expertise. I appreciated his patience and diligence troubleshooting & diagnosing issues with my Water Heater. I am pleased with the outcome.Part 2: I had a routine A/C check-up, and I appreciated Jeff F. professionalism and knowledge. He kept me informed of the work and cleaning that was done. He provided some good details about furnace filters and left his business card to contact him with any questions or concerns.
Brook Gregerson
2 months ago
Jordan was very professional, prompt, and knowledgeable. Really appreciate the great service.
I recently had the pleasure of working with Brian, a skilled technician, who installed my water heater with great professionalism. I am delighted to give him a well-deserved 5-star rating for his exceptional service and expertise.Brian arrived at my home punctually and immediately put me at ease with his friendly and approachable demeanor. His knowledge and experience in plumbing and water heater installations were evident throughout the entire process.Brian's communication skills were excellent. He took the time to explain the installation procedure in detail, ensuring I understood each step. He patiently addressed my questions and concerns, providing clear and concise responses. His genuine care for customer satisfaction was evident.During the installation, Brian worked efficiently and diligently, ensuring everything was installed to the highest standards. He completed the task flawlessly, leaving the area clean and tidy.Brian's commitment to customer satisfaction was remarkable. He consistently went above and beyond to ensure I was fully satisfied with the outcome. His professionalism, integrity, and passion for his work were apparent in every interaction.Overall, my experience with Brian was excellent. I highly recommend his services to anyone in need of a reliable plumber. His expertise, excellent service, and friendly demeanor make him a trustworthy professional.Thank you, Brian, for your outstanding workmanship and exceptional service. You have my highest recommendation. Keep up the great work!
Michelle Ball
a month ago
Incredibly knowledgeable and customer service-oriented. Steve went above and beyond our expectations.
Brian Hammer
2 months ago
Derrick was extremely helpful and professional. The primary services provided were my annual furnace and air conditioning check-up.Derrick is knowledgeable, personable, and helpful. He’s able to explain issues clearly and provide good advice. He’s an excellent builder of customer trust.I’m consistently impressed by Bonfe.
Debbie Gillespie
3 months ago
Scheduling an appointment was quick and easy. They were the only ones that could fit me in the next day. Veronica was very helpful in answering all questions. Thank you!
Roman is a great service tech! He is very professional, right on time, and he gives perfect explanations of the services he performed.
We have always had exceptional Bonfe service people at our home but Jason went above and beyond our expectations. He was very respectful, friendly and competent . He took time to explain what the problem was, what he needed to do to make the repair, and what the cost would be. He worked quickly and made sure everything worked, and at the same time we had a friendly conversation. He even laughed at my jokes. We would definitely request him the next time we need any work done.
francie nolan
8 months ago
First of all, this is the only reason I'm leaving a review: after speaking with the person answering phones to try to schedule an appointment, they told me it was their first day and asked if I'd be willing to fill out a simple 1 question survey to rate their performance. They were sweet so I said yes. The link they sent me was not to a performance survey, but was a link to fill out a Google review. This felt like such a cheap, scammy way to get Google reviews. I kind of doubt the person was even new - seems like just an easy way to trick people into leaving a positive review.Secondly, DO NOT SIGN UP FOR THEIR MONTHLY HOME MAINTENANCE PLAN. It's literally just a scam. They pressured me into it pretty aggressively and I signed up because I was anxious to get them out of my house, but it was a big mistake.Over the course of the year I have been trying to schedule the free tune up appointments that are supposed to be included with the plan- every time I called they told me they were booked out for several months. Even when I called months in advance to try to schedule an appointment way out in the future, they cancelled it day of saying they had more urgent clients to get to & that I could reschedule for 5 months from now. I understand that there are emergency clients that should obviously get priority, but this seems to be a pattern (other reviews confirm I am not the only person this is happening to). If this company is unable to perform the maintenance appointments that are advertised with your home maintenance plan, then they shouldn't be selling the plan at all.I also assumed that being a member of the plan would ensure me attentive service, which was also not true. At one point I contacted them about a repair for my HVAC unit and they told me they'd have a tech call me back. I never received a call back so I tried again- got the same response and again got no call back. Had to go to another company because they were just completely unresponsive.Their maintenance plan is a cheap way for them to lock you in with monthly payments & then provide absolutely nothing. I have zero faith in their integrity at this point, even if I was able to get an appointment scheduled I would not trust that they wouldn't create false problems to squeeze more money out of me. Stay away.
Conrad Nichols
4 months ago
JC came out to look at our humidifier. He came out the day after we called. He did a wonderful job. He went above and beyond to make sure everything worked properly. He was extremely professional and helped us to understand everything he was doing. We couldn’t be happier.
Kathryn LaBore
a month ago
I would say overall, the technicians at Bonfe are highly professional and skilled. I have never been disappointed in the quality of work from Bonfe and we have been a member for approximately one year. Additionally, they provide a wide range of service and are highly available. However the availability and free routine maintenance on heating and cooling comes at a premium, the prices seem to be astronomical when compared to other companies. For example, we had a quote for an EV charger install that was $7500 when compared to another electrician who quotes us $3000. We also noticed that a recent plumbing fix was almost priced twice as much as quoted on the internet. Additionally if you are not vigilant about scheduling the free maintenance ahead of time, you will end up with an air conditioning check in the middle of summer. I am planning on cancelling my membership soon. I would consider careful consideration on the hidden costs before going forth with Bonfe.
grant jackson
2 months ago
Ben walked me through everything and got it all done quicker than expected.
James A. was very clear in his explanation of what we needed repaired and he gave me 3 options. I appreciated his patience as I asked questions about all 3. Love the lifetime warranty. His work was excellent!!! He also took the time to give me estimates and options on some future work and explained options. I love Bonfe!
Christine Carroll
4 months ago
Nate went above and beyond what was expected. On a regular check-up, my thermostat went out. He checked to see if it was still in warranty and then replaced it that same day. Because of people like Nate, I will continue business with Bonfe in the future.
Ted Weidenbach
3 weeks ago
Fast and able to get a quote right away. Appreciate the help!
On our yearly AC inspection, the technician took the time to level the AC unit and install an insulating wrap around the pipe that runs into the house. He did a great job!
Shanna was an absolute pleasure to work with!!! She is textbook of what amazing customer service is!!!Thank you Shanna!!!
Michael B at Bonfe did an excellent job. He was courteous, professional, and timely!
Tom came in and went through our new home with a fine tooth comb. We wanted to know what the issues were in our home so we could address and fix so it would not be a surprise down the road. Good thing we did. The age of the home and all the things, the house inspector, before we bought, missed, ( like the sewer pipe held up with a bicycle tire and the one sewer pipe - sorry don't know the name - that should be installed vertically but the homeowner , who thought he could fix anything but really knew nothing,- installed it horizontally) we now are able to know and address on our timetable and pocketbook. He was knowledgeable, patient when explaining and kind. Usually technicians are so rushed, they are gone before you know they were here. This service was also complimentary on the plan we are on. Trust Bonfe. In my opinion they are the best. I will use no other.Update: Still using Bonfe. Today Andrew came out for electrical work. He was thorough with his assessment and work. He was also very personable. I'm not sure sure where Bonfe finds it's technicians, but A++!
It turned out that we didn’t need his skill set and he helped us schedule an appointment with someone from drain cleaning at Bonfes. He was very honest with us and provided piece of mind that the water pooling on basements floor wasn’t from our furnace or water heater. Still highly recommend Bonfes.
Joe Knooihuizen
a month ago
Nick has been great to work with, communicating clearly what happened and what our options were. When we decided he was able to make the change quickly and correctly! Overall a good experience.
Todd Larson
11 months ago
The process to make an appointment was frustrating. I was on hold for 15 minutes. The receptionist was very polite and gathered all my information. Only then did she warn me that there is an upfront charge for the visit which would be credited back if I use them. What blew the deal was she told me that I had to wait around all day long for the plumber to show up. No window of time. No respect for my time. A 30 minute notice it was all they could give me. It's asking a lot for a quote.
Ben Bollinger Danielson
a week ago
James and Keith explained things well, did perfect work, and took their time. Excellent.
Donald Klapperich
10 months ago
Bonfe has a service with low monthly payments ($11/mo) that provide annual heating and cooling maintenance inspiration along with discount on any labor for any job. Service person was friendly and knowledgeable. He answered all my questions including telling me that I probably could get a few more years out of my furnace. He didn't try a hard sell of a new furnace.
Tristan was professional and gave me a lot of good advice and maintenance pointers. I can tell that he is very knowledgeable in his field of work. Highly recommend!
Autumn Adkins
2 weeks ago
Roman was efficient, helpful, and explained to me what was going on and what to watch out for. He was a friendly support!
Mark Hofflander
3 months ago
Brian was knowledgeable & personable. He clearly explained the problem & the solution. He completed the job quickly & well. I will definitely use Bonfe & Brian again.
Technician was very personable and explained the problem very well. Will definently being using Bonfe in the future for all services I need!
I am converting my electrical service from overhead to underground, and this requires a 2 to 3 step process by Bonfe electricians in conjunction with Xcel. Both Nate and Shawnee have been here twice so far to help get this done.They have both been extremely pleasant to work with, very professional, on time, and explained the whole complicated process very well. Overall, a great experience with them so far. I rate them both very high.
Brendan Ringdal
3 weeks ago
Really easy to schedule an appointment and Alan professional and took time to explain things to me
Teguh Santoso
6 months ago
They are doing the job well, but they are really OVERPRICED. I had issue with my furnace about 10 days ago. It made a very loud noise. I suspected there was something wrong with the blower. So I called Bonfe, and their technician came about 3 hour later. He checked my furnace, and said that the bearing of the blower is about to break. He said it could break in two days or two hours. So, I asked him how much to fix it. He punched in something to this Tablet and came up with a number, $ 1,200 something. I asked can I have some discount, he responded it will be around $ 1,000 something if I agree to pay for maintenance fee for $11/month , can be cancelled after a year. Since it is -10 degrees outside, and I thought either the part is expensive or it will take hours to fix, I decided not to shop around and agreed with that. He said the part will be come in an hour. An hour later the part came, I called Bonfe. But the technician did not come until about 5pm. I was thinking I will not have the heat for several hours while he is working. To my surprise, it took only 20 minutes for him to replace the blower. So I am really puzzled why the quote is $ 1,200. I checked online, the part only cost abut $ 300. With a special express delivery , say $ 100 , it is only $ 400. So either they have $ 500 markup for the part or they have almost $ 400 / hour labor cost. I called bonfe to have the receipt with the breakdown , but the person on the other side just said “we don’t do breakdown receipt, it is bundle per job”. So I guess this Bonfe will not be the first one to call the next time I have issue with my HVAC.
Andrew Krinke came to my home to repair the dryer vent and to bring it up to code. He came with his coworkers Matthew Thompson and David Engstrom. They all quickly figured out what needed to be done and offered several solutions to me. I so appreciated having them in my home. Their work was so awesome and looks a thousand percent better than what we had. And now we are up to code!! Thank you so much.
Andrew R and Nathan are the dynamic duo of Bonfe! They were kind and walked through everything that were being done to the house. There professionalism is of the ultimate high supreme.
Our technician arrived quickly, diagnosed our issue, and had a new water heater installed within 3hrs. He was very friendly and professional.
Nate was awesome! My garbage disposal wasn't working and Bonfe was out the next day and on time. Nate checked the unit & got it running again. He also took the time to give me some tips and ask if there was anything else he could take a look at. Very friendly, helpful & professional!
Sarah Ellsworth
10 months ago
Sam came out to give us a lesson on using and maintaining our boiler and radiators. Super professional and friendly. We’re confident we know what we’re doing now and know our system is properly inspected.
I would highly recommend Bonfe. The scheduling team was really helpful in setting up our appointment and gave follow up calls so we'd know when to expect our technician to arrive. I also got a text alert with the technician's information and it was nice to know who to expect. Our drain technician was really nice and helpful. He even helped with making a referral for our furnace. Overall, great customer service!
Andrew Winkelhake
3 months ago
Dan was thorough in completing our AC maintenance. Really nice guy. Thanks Dan.
Michael Williams
4 weeks ago
AC went out 4 years after installation. Had service plan. Called Bonfi. Within 4 hours service technician Trace S. showed up. Obviously knew what he was talking about. Diagnosed the issue within 5 minutes. Blown capacitor, was under warranty and repair it immediately. Had replacement part in the truck. Additionally checked Freon pressure which was high and cleaned off coils... Which lowered pressure back to normal. In an abundance of caution, inspected inside house and measured intake and outflow temperature at the unit. All was fixed and working perfectly.Even though I had the service plan (basic level). Was charged $99 service call. Little bit annoying, but I didn't buy the plus service plan.Overall very satisfied with quality of work, professionalism, communication, and getting it done.I have major trust issues with these types of companies, but Bonfe stepped up and made it happen quite well. Highly recommend.
Brandon was thorough and efficient in repairing our basement water leak.
Stephanie Fox
3 weeks ago
Brian was great and offered excellent advice on my plumbing!!
Jeff did my A/C tune up and replaced a failing part all while making sure my cats didn't get outside. Terrific service and a great guy!
Brian is very nice and knowledgeable. He explained everything clearly which will help us to make a final decision very soon. We look forward to doing business with Bonfe.
Dan was on time, polite and very informative. He talked through options and the work was done well. Thanks Bonfe's for all that you do.
I spoke with their scheduler, Veronica, who was friendly and efficient. She was able to get me an appointment for tomorrow.
Jason Tintes
2 months ago
Alan was awesome to work with and he did a great work on our plumbing..
Brandon came and provided excellent service in a timely manner. He was pleasant, curteous and informative. Thank you Bonfe and Brandon for A1 service.
Had a totally clogged French drain in a tuck under garage and it didn't seem like a snake would work against the sand and rocks and roots but Kong made it work and we couldn't be happier.
Tom showed up when promised and was able to correct the problem with my toilet tank. He explained the options for repair/replacement in a no nonsense way and never once did he try to upsell me or attempt any hard sell tactics. I appreciated his laid back manner; he was considerate and answered all of my dumb questions. My dogs loved him too. Bonfe has my business and they’ll be installing a new toilet for me.
Had someone come out for a quote, and they said they'd get back to me in a week. It's been over a month now and not heard anything.UPDATE - 21 MAR 2023So two years after my negative review above (which I forgot about), I had a leaky radiator. Of everyone I contacted, Bonfe was the quickest among the various HVAC contractors that I called so I have to give them credit where due. Tristan and the team came out and did a great job and stayed very late to make sure there were no more leaks after replacing multiple valves around the house. They checked the entire system multiple times and I can't express my gratitude enough. Had some extra things get added since the system had to be drained anyways so it made sense. Price was not what I'd like it to be, however it's sometimes easier to stomach with the people performing the work do a great job as they did.I'm updating this review to 5 starts for the work the team did this week for which I'm grateful for their care and attention to detail. Not sure what happened two years ago, but just going to assume it was a one-off that can happen with most businesses.Thank you again for the long hours put in yesterday!
Bethany Lindvall
3 weeks ago
Steve was very professional and gave us a good solution for our basement laundry room. He took the time to explain everything over the phone to my husband who wasn’t home so that we both understood the quotes. We are very happy!
Richard Hicks
10 months ago
Kong was extremely personable and professional. He was informative and his approach to the sales opportunities was polite and comfortable. What I decided to have done, he accomplished with care. He also informed me of more than a few things that I needed to know. Wonderful Service Call.
Matthew Vasby-Blumenshein
a year ago
Our technician Tom was friendly, informative, and great to work with when he came out to cap off an old gas line and fix a leak in our water main. He gave a good quote and was speedy and efficient with the repairs. Total time was under an hour.
Andre Burgaud
a month ago
Awesome work. Very detailed and precise. Highly recommended.
Great Service! Bennett is extremely knowledgeable and quickly diagnosed our issue and came up with a game plan to repair. Very happy as always with the service from Bonfe!
Todd Haugesagv
2 months ago
Canceled late in the day 2 days in a row. Waited all day both days and got cancellation calls both days well after 3p.m. Unprofessional and would NEVER recommend using them.If I could give them 0 stars I surely would. Asked for a manger to call me back and of course have not gotten a call. Not suprised.Interesting that this post disappeared after I posted it the first time.
Hillary Henkel
2 months ago
Brandon was very knowledgeable and performed excellent work. Would recommend!
Andrzej Wnekiewicz
2 months ago
Nick did a wonderful job fixing the leaking pipe in our kitchen. The pipe runs under the slob floor in our kitchen. He found the leak- actually two of them. Fixed the one from the outside of our kitchen through the foundation and the second from the inside the cabinet with minimal invasion. He was knowledgeable very polite, respectful of our property just a delight to have him in our house. Everything went great the broken pipe wad replaced. Very reasonable price. We are very happy and for sure will use Bonfe in the future. Thank you.
Cathy Venette
a month ago
Nick arrived on time, assessed our problem, and presented us with three options to resolve it. Once we chose an option, he quickly and competently completed the repair and tried the faucets throughout the house to make sure the problem was completely fixed before he left!
Nick and his team were very professional, knowledgeable and polite. Bonfe was extremely responsive and helped me out of a real mess. They are expensive, but I’m very confident in their work and their warranties are very good. Having things up to code brings peace of mind, too.
Brian Triemert
4 weeks ago
Brian was very helpful and informed. I would definitely recommend him to friends and family.
Brian and Vincent were both very professional and reassuring with the process and fixing my problems.
Brian and Rick came out to repair the water heater - they were quick and very detailed.
Dana DeMaster
3 weeks ago
Brian and crew were so helpful, professional, clean, and great communicators.
Randal Howman
3 months ago
The work was done well.What is troubling is the bait and switch on their subscription plan.Regardless of what the service provider tells you, you cannot cancel at any time. You are locked into a contract whether you use it or not for one year.This all stemmed from emergency service and some fast talking.When calling to talk to a manager, managers aren't available and won't get back to you for at least 2 days and you cannot have a line to them.The customer service experience about this contract is extremely irritating.
Had James and Jordan both at my house. Couldn't ask for a better experience. My wife wanted james( Ashton kutcher look alike) back to service us in the future. And jordan was amazing too. Super knowledgeable and a joy to have us at the home. Will definitely have bonfes back in the future
Daniel Taddeo
7 months ago
Nick was on time, professional and, best of all, friendly. Once the work was performed, he was patient in explaining how it works and answered all of my questions. Great job once again.
Kristi Hamilton
5 days ago
I had a water softener issue and Brandon came to fix the issue less than 30 minutes from making the appointment. He was very knowledgeable and gave great water softener tips. Thanks for coming so quickly and providing wonderful customer service!Veronica gave great customer service on the phone as well.
Jonathan was wonderful to work with, straightforward, and efficient! He showed up promptly, was well prepared and dealt with all the issues that presented themselves!
Melanie Reid
4 months ago
Nick was awesome! Super friendly, knowledgeable and offered me options and information so I could choose the repair that fit my needs and budget. He was great to work with, even at 7 AM! Thank you!
Tech, Ben was super helpful, efficient, and knew exactly what I was talking about. Most importantly he listened!!
Mahnken Family
5 days ago
Halid was very helpful and explained why our system wasn’t acting like it should.
Our furnace went down on a Saturday morning. Sam arrived 5 hours after I called for help. The old furnace was not repairable. Bonfe had space heaters at our house within an hour, and a new furnace installed and running by Monday lunchtime. They use a tracking service so you can see exactly when their technicians are on their way and when they will arrive. All the technicians who came to our house were courteous and personable especially Zach and Allen. The office staff I dealt with, Hayley and Tanya, were pleasant to deal with and efficient in getting me the information and documents that I requested. I can't judge the economic value of the service Bonfe provided because I was not in a position to get alternative bids, but the quality of the service that was provided was excellent.
Jason Mielke and Spike from Bonfe did a detailed inspection in checking my gas, water pipes and water quality that is part of my Bonfe membership benefits. They found a small gas leak and promptly repaired it. Bonfe has professional employees and I was satisfied with their work. Thank you Jason and Spike!
Michael was professional but also friendly and explained things thoroughly. Plus we chatted about my dog, who reminded him of a dog he'd had who looked similar. I don't mind if a technician isn't a dog person, but it was fun to share stories about our goofy dogs!
Brenton Arbuckle was the service tech who was sent to my home by Bonfe for a plumbing problem. He was most helpful, very polite and informative, and solved my problem in reasonable time. Thanks for the good work!
Quinlan Smerud
6 months ago
Overall, I have been very satisfied with how helpful and professional the technicians have been but my problem mostly comes from the business end. Technician came out to address a frozen pipe. After running the pipe de-thawer for two additional sessions the technician discovered that the problem was the faucet. However, I was still charged for the additional time with the de-thawer. I just wish there was a little more discretion when it comes to diagnosing and eventually charging customers for the work that was actually needed. It could have been a great opportunity to provide additional customer service, now I may take my future business elsewhere.
Riley Kennedy
a month ago
I am very happy with the work that Nathan, David and Mark provided today. They were punctual, friendly and did a good job explaining what needed to be done and went over their work afterwards to show me their completed work. I also appreciated the company sending me the pictures and names of the workmen before they arrived.
used Bonfe in the past never had a issue i will keep it short.main sewer line gets tree roots Bonfe quoted me $99 main line clean out which is their price all over Bonfe web site. My wife waited around all day with no running water, when they arrived they charged her $788.00 to clean out the main line. they scammed us.. the Tech was here less then a hour. Be very careful when using Bonfe for anything. Very disappointed. i thought Bonfe was better then this, BUT I guess not..
I am fairly new to this property, so I want to be sure all systems work properly and are maintained. Gene serviced my AC unit, which had a special issue. He procured the necessary tool and made a return visit to complete the service. He explained every step so I understood the issue. The job was well done and Gene was both professional and friendly.
Chad Samuelson
2 months ago
Tom did a great job. Brian b referred me to Bonfe. It was all good
Christian kogler
5 months ago
They were great capped them today and were able to get me checked out same day there really willing to go the extra mile to help out the customer deff would refer them tto other ppl it's like they say you get what you pay for you go cheap you cheap work and underskilled
Cindi Schwieters
3 months ago
Alan and Mark gave us all the information needed to make the right choice of booster pump. They also fixed a leak I didn’t realize we had. Nice guys…very professional.
Carlos Ortega
2 weeks ago
Gene at Bonfe made sure our a/c was running correctly and provided advice on how to keep the basement warmer in the winter.
I wish they would have sent Brian the first time. He was able to replace my shower balance from the front without having any tile work done or a big remodel plate installed
Thomas Theune
4 weeks ago
Alan was very helpful in explaining the problem and presenting options to resolve the issue.
TLDR: Bonfe charged us nearly $9400 for a new furnace and water softener, and both broke immediately. They also offered a free year of their monthly subscription and began charging for that immediately, too.In late February our furnace went out right before some of the coldest days of Winter were supposed to happen. We called Bonfe and had them come out to see about fixing our furnace. They pushed a new furnace pretty hard, and it made sense. Our furnace was 21 years old and getting a new one was going to be more cost effective. We had also just moved in back in July of 2022 and the water softener had not been maintained by the previous owner. So we bit the bullet and shelled out nearly $9,400 for a new furnace and a new water softener.Fast forward a few days and the water softener had leaked through our our upstairs floor down into our coat closet and pantry on the first floor. To Bonfe's credit, they came out right away and fixed the problem no charge citing that a part had either been faulty to begin with, or had been tightened too much upon installation.Now this week, our furnace doesn't seem to be working in the same way our old furnace stopped working (it just doesn't turn on when it gets cold in the house). We'll be calling them about fixing this, but it's exceedingly frustrating when you pay $9400 for brand new appliances and something goes wrong with both of them within a month of installation. Bonfe also offered us a free year of their monthly subscription and began charging us immediately for that as well. Overall, it has been a very sour experience and we don't plan on using them again. I would not recommend them. Shop around for fair prices before going with the most convenient option.
Amanda O'Halloran
a week ago
Bennett was very helpful and informative when we had him come out to assess our leaky water heater. Unfortunately we need a new water heater, but Cory and Vincent did a great job installing it and everyone was very friendly. We are happy to be switching our monthly service to Bonfe.
All the guys that showed up, Alan, Keith, Mark, Corey, Cole, Rick, James, and Tom were great. This was not an easy job, but they did it well, and we can rest easy knowing it was done right.
Nick R was outstanding did a great job replacing my gas line valve and dryer line. Would highly recommend
James did a good job at fielding my questions, letting me know my options and assuring us on his craftsmanship.
Wonderful service from Bonfe. Alex Chiconis was dispatch to my home to do preventive maintenance on my sewer line going out the street. A pipe camera was used to inspect the line and drain trap cleaned. Feeling confident now that the line will not backup due to tree roots. Another inspection recommended in a couple years. Alex is very professional, personable and knowledgeable and I would recommend him to anyone. Will request his presence going forward. Thank you for taking care of my concerns.
Tracy Kruse
11 months ago
Tom installed a new water softener at our house. So professional and timely with his work and communication. Also, he loved our dog, Scout, which made the whole experience even better. Thank you, I will be happy to recommend your team any time.
Christian Johnson
2 weeks ago
James did an excellent job. He was professional, fast and highly skilled. We got great service! Thank you!
Jessie Whittaker
7 months ago
Nate was really great! He helped me understand what was going on with our thermostat and helped fix the wiring in our furnace. He was very friendly and respectful and made sure I understood all the charges and what our next steps would be with our furnace/AC needs. Thank you!
Rhiannon Nelson
6 months ago
I called Bonfe on a Sunday morning when our main drain backed up and flooded half our basement.They said they'd be out that day, and then called us later and pushed us to Monday. When they came on Monday, the technician wasn't able to do the job/clear the drain because he didn't have the right blade. (Who shows up with the wrong equipment?) So then he said we needed an intensive cleaning because it needed this special blade and said he couldn't fit us in until two days later, and we couldn't use the shower, bathroom, nothing. AND the cost of the intensive cleaning was $2K.The next day, desperate and running up to the grocery store to use their restroom, I called a local guy to see if he could fit us in. He could, came and cleared the drain, and it cost $200. I told him about the quote from Bonfe and he said the big-box plumbers do this all the time. Over charge for people who are in a bind, use smaller blades than the size of the pipe so tree roots grow back quicker and you have to call them back more frequently.So shady. Do not use them. Stay away.
First time using Bonfe. Kyle was absolutely fantastic. Would definitely recommend him. We had a drain in our basement floor backing up. Kyle got it cleared in no time. He very respectful and answered all the questions I had. Would be happy to use this company again for any other issues we may have down the road.
The Bonfe team has been my #1 trusted go-to for all my HVAC and plumbing needs for over 4 years now. Every technician has shown a high degree of professionalism and knowledge without the pressure to buy. Jason and Brandon quickly diagnosed and resolved my a/c issue on short notice. They both showed a high level of professionalism and friendliness. Thank you again Jason and Brandon… you saved my day!
James was thorough and professional. It was clear that he takes pride in doing quality work.
Daniel Stock
4 months ago
I use Bonfe exclusively. You might be able to save a few bucks by pricing around every option, but Bonfe does it all and they are very responsive. It's worth it to me to have that peace of mind.
Brian B came out today for the install. Great service. Very friendly. The dogs loved him!
James was knowledgeable and explained all the work he was doing for us.
Came home from Easter dinner to the sound of a sick sump pump motor, found my sump pit full of water and water starting to seep through concrete foundation. Called 4-5 different places (including a company I have used previously) without any available technicians until 7 AM on Monday. I was prepping for a long night of wet vacuuming.Bonfe came through though! They sent out a tech within 30 mins of my call. We were lucky to get Brian B, a really experienced and friendly tech (despite getting called at 9 PM on Easter Sunday), who quickly got to work and was able to swap in a new pump within minutes. Brian deserves a raise!Became a member on the spot and will be using Bonfe for all my heating, cooling, and plumbing needs!
Corrine Anderson
3 months ago
J.C. was so friendly, quick, efficient, and took the time to explain what he was doing and why. Highly recommend.
Mark B made our repair process easy and quick. He assessed the issue and presented us with three options for the fix. We appreciate the work he did.
wisekilo kisongo
a month ago
Tristan did a very great job and was very responsive. He explained everything that was wrong to my furnace to me. I appreciate having him at my place.
Stefan Albright
a month ago
Had to get an AC unit last year. Install went smooth but I had to enroll in a yearly subscription to get the best deal for an AC loan. I was told this included 1 tune up for my furnace and AC. I did the furnace tune up and scheudled no problem.Fast forward a few months, I call to schedule an AC tune up in June. They don't have availability until the end of July. I scheduled for July 31st. Come July 5th, I get an invoice in my email for the yearly subscription. When I called to dispute and cancel as my first year was free, I was told I HAVE TO PAY THE MONTHLY SUBSCRIPTION TO GET MY 2ND COMPLIMENTARY TUNE UP from buying an AC unit even though I scheduled within my year and they did not have availability until July.Awful business practice and I hope they read this and look to change something.
Always friendly, professional and knowledgeable. Very easy to get in touch with - I especially like their text option for setting up appointments. Highly recommend! Brian had my issue fixed within 15 minutes.
Jody McDonough
5 days ago
I’m a member of Bonfe Basics, a maintenance plan and Tanya actually called me to schedule system checks. Outstanding customer service, not to mention friendly. Thank you Tanya!
I had to get a new water heater installed and Jordan W was very professional. He fully explained the issue and gave options on how to fix and different prices. I would highly recommend bonfe and working with Jordan was amazing.
Kristin Eden
2 months ago
James is the best!, so nice and so helpful. He was very informative and made me feel at ease with the large job we have ahead of us! :)
Doran Wetzel
7 months ago
The whole experience with Bonfe was great, from the first phone call to Brian walking out the door. I called at 7:46 am and by 2:26 PM my water heater had been replaced like nothing had happened. I’ll be doing business with them again!
Elizabeth Paxton
3 weeks ago
Very professional and friendly, made sure we were in the know about what was going on and was very cleanly and nice
Katie Skindingsrud
a month ago
Mark was awesome, fixed our emergency plumbing issue and stayed super late on a Friday night! Highly recommend
Eric Thornton
a month ago
Beth was very helpful and accommodating. I have experienced nothing but Great customer service any time I connect with Bonfe.
The monthly service plan is a joke. They are supposed to come out twice a year for tune ups but it’s tough to get an appointment. I booked in September for an early October tune up and was just informed they had “emergencies” pop up and need to reschedule for November 15th or later. It’s noon on the day of my appointment and I’m just getting this call to reschedule. The appointment windows are all day so you can’t make plans for the day and they can cancel last minute and push your appointment out over a month. Customer service has gone way down hill since Covid. Management has an attitude of not caring. Repairs are very costly. I purchased a new furnace through them but if I cancel the monthly maintenance plan which continue to have issues with scheduling, it loses the warranty. I would absolutely look elsewhere before committing to anything with Bonfe.
Colette Morrow
2 weeks ago
We enjoy doing business with Bonfe due to the professionalism and honesty of their staff, especially Elijah.
Steve was great today. Would have him agajn. Knowledgeable and helped me save money in the long run
Haverhill Farms
a month ago
Horrible experience! They said they called- but they never showed. Called the company since this is my only day off for the next two weeks and the on call technician decided my limited schedule and leaking kitchen sink pipes didn’t warrant his time. This company should invest less in advertising and more in improving customer service than they certainly aren’t willing to provide. Unbelievable how poor these people treated me when I was very specific, needed a Sunday appointment but a lazy, elitist technician would rather get a bad review than do their job.
Jason was on time, was kind, and very respectful of the area. Asked questions when he had them and plugged away at the job until it was complete. He kept me in the loop when I had questions as well, which was very courteous. We had a lead drum trap replaced Bonfe was very quick in response with estimate and when Jason would be arriving.
The technician was friendly and professional, and did high-quality work.
We had a leak in a pipe connecting our gas stove. Our technician, John, repaired the pipe and updated the connection to code in a timely, professional and friendly manner! He also repaired the outdoors faucet just outside the house!We were in a crunch to get this done before our house closing and this company’s response was outstanding! Thank you for taking two things off my husband’s FINAL HONEY TO DO LIST!!!!
Nice, responsive, able to adjust to what we needed. Good job.
i called to make an appointment to have my mini split looked at before summer and the lady who to the info and she was very nice and professional
Andrew Reynolds
11 months ago
Called Bonfe for backed up sewer late on a monday. Adam W. made it out Tuesday morning and made sure I fully understood my options before beginning. This is my second experience with Bonfe and both have been with employees who were professional, communcative, and did not cut corners. You pay for good work and you get it. As a side note, their service plan is actually a good value as it takes care of HVAC and plumbing work with some good options of preventative measures. I'm gonna be leaving another company's service plan for it.
Each and every contact was professional, with the individual very friendly, polite and responsive to our questions/expressed concerns. The service provider that did the installation and repair work were also quite respectful of our property and time.
Bonfe is the best! Jeff Feltner did an amazing job inspecting and maintaining our HVAC system as well as checking the water softener, gas lines and indoor and outdoor A/C unit. I appreciate his thoroughness and professionalism and he kept me informed through the entire appointment. As a result, I feel confident our HVAC system is running efficiently and safely.
Jeremy Jenson
a month ago
Ben explained tub faucet issues well and ordered parts to be fixed next day. Very kind and knowledgeable!
brenda Walberg
a month ago
Great guy! Very informative, respectful and quality service! Thank you.
Micheal was great for my yearly check up for my A/C unit. We found out that that we have some common friends. I would highly recommend him!
Not Applicable
5 months ago
Wow! From the initial phone call to the last man out everyone was 100% professional, courteous and kept me informed along the way. I felt this company to be extremely honest. There was some discussion on upselling me with some services and products but I never felt pressured. Kong X. went above and beyond what I paid for to make sure the problem I called about was solved. I would say this man is very dedicated to his job and satisfying the customer. Alan F. was also sent out for a follow-up visit and he gave no lessor credit to the company. I would be happy to have either one of these gentlemen back to my home in the future if needed. Bonfe be aware that it's employees like this that will make your company thrive. Thank you for the great service.Unfortunately they were not able to clear my drain ( not for lack of trying) but it was a difficult situation. Had to call Drain Buster Bill to get the problem solved. It needed hydro cleaning.
Chris Winslow
2 weeks ago
Andrew was very helpful and explained everything clearly and did a great job doing electrical work at my house. I would recommend Andrew and Bonfe to others looking for high quality work!
Suzanne Dahl
6 months ago
Had loss of water pressure in one faucet and faucet outlet screen removed to clear debris. Screen was on very snug so homeowner unable to remove. Plumber arrived on time and used care to protect faucet. Friendly, courteous and professional.
John Reynolds
3 months ago
Just got off the phone with Tanya T. at Bonfe. She was very professional and efficient, easy to communicate with and overall, it was a very pleasant experience. Wish all of my telephone interactions with retailers were this good.
Nick was great Took time to explain things to me Love Bonfe
Vicki Palmateer
4 weeks ago
Same day fix on our air conditioner. Elijah was very helpful and informative.
Bonfe is always my first call when things go awry. They are prompt, professional, and never make you feel like you are getting upsold.
Bitchy Witchy
a month ago
Tanya was especially nice and I just want to acknowledge that.It is so refreshing to deal with someone who knows what they’re talking about, but is friendly and decent as well.Always ask to speak with Tanya!
Great experience. Bonfe techs - electricians, hvac, plumbing - are always on time, friendly, and extremely knowledgeable. For this interaction I wanted to put a garage heater in. Matt was friendly and helpful to make sure I picked the right heater for my needs and got me all set up for installation.
A. Bruce Loeschen
7 months ago
This was an annual review of our furnace and water heater. The service was professional, informative and respectful. We highly recommend Bonfe for our appliance support.
Nate was our technician for our annual Air Conditioning maintenance check... VERY thorough, explained and documented everything he checked out. I'm satisfied that our AC will run with out issues, for the coming year, now that he's reviewed and tuned things up. Thanks, Nate!
Brian was quick to diagnose the issue and provide us with multiple solutions. We appreciated his professionalism and quick action in solving our problem.
Our installer,Tom, was extremely pleasant even in the early morning, and helpful. Was considerate with shoe coverings, and was easy to talk to and ask questions. Very knowledgeable and professional, and that was certainly appreciated.He installed a new water heater that the competition was scheduled, came, and was supposed t put in, but made several excuses not to, which caused us several more days without hot water. So thankful someone had recommended Bonfe to us. We signed up for the plan. Thank you for everything.
Robin Priefer
6 months ago
Great customer service. I had my annual heating system check up, which was very thorough. The technician kept me informed about what was being inspected and made that sure any questions I had were answered fully.
David Setzler
7 months ago
Met with Alex to go over my furnace options for a replacement unit. He took the time to explain my options and answer all my questions thoroughly. He didn't seem concerned about earning my business, but seemed to want to ensure I was making the correct decision for myself and my home. I really appreciate the service I've received from Bonfe, and I wish more companies operated like them.
Gregory Laffrenzen
4 weeks ago
Mark took time to troubleshoot my issue and talked me through what he saw and even some history of what plumbing was like when my house was built.
Leslie and Marilyn Sharpe
2 months ago
Brenton came out to evaluate our drains. He was wonderful - he was thorough, professional, a great communicator, and very kind to my grand children. It was an absolutely wonderful experience, and I couldn’t be more pleased.
Leslea Caswell
2 months ago
Nathan was awesome! On time, thorough, friendly, professional, answered questions or explained things, cleaned up really well.
Had the serviceman josh come out and give me an estimate for replacement, very professional and courteous. Not sure if I will buy from them based on price... But it looks like they have the best warranty, so I might after I get a few more estimates
Bryce Hinderks
9 months ago
The technician that serviced our home was polite, professional and personable. He explained the very likely reason for our problem and was able to quickly resolve the issue. He also provided a explanation and a reasonable service quote if the issue ever returned. I do recommend this company and their services.
Nathan was very knowledgeable and personable. He answered all of our questions and explained everything he was doing.
Alana Ramadan
10 months ago
Roman and Brandon arrived on time. They were very polite. They put on shoe covers right away. They took their time to do the work properly. They informed me on what they had observed and told me my options. Their customer service was excellent.
Dan was though and knowledgeable about his work and the how Bonfe services apply. Complicated these days. Patient and helpful with understanding repairs which are expensive in today's economy.
Gigi Goldman
4 months ago
J.C. Was right on time and so competent at what he does. He took something complicated and made it so easy to understand the issues. He suggested a plan to solve the problem and we feel very well taken care of as home owners. What a great guys and very comfortable opening our door to J.C. Thank you!
Blake Ravenscroft
9 months ago
I'm very happy with the way my new furnace install went.Both installers were very cordial and on time...the install took only about 3 1/2 hours from start to finish.I talked with Tonya T. on the phone who was very kind and courteous...two very important things that lend themselves to good customer service...I would recommend Bonfe to anyone in need of HVAC services..5 outta 5 stars
Tanya was very helpful on the phone. She explained the services to me and helped me schedule my appointments
Steven Eggert
4 months ago
Just scheduled a main line sewer clean out/inspection! So far, great customer service and very informative of other services I didn’t know about! Looking forward to testing out this one stop shop for all my home services!
Roman was here exactly when he said he would be; know exactly what he was doing; explained everything clearly; and left me totally confident that our AC was up to speed. I'm very pleased.
I have had Nick as my service person for many years. He is always professional, friendly, and does a great job!
Tiffiney Biorn
11 months ago
We've had Bonfe service our home for over two years now. Each time a tech comes out, we have a great experience. They're up front with cost and not pushy. We do our biannual tune up and it's worth the cost. They check everything and if they find something provide a solution that doesn't break the bank. (Trace was this years tech. On time, friendly and helpful)
Emily Haase Gomez
a year ago
The whole experience with Bonfe was great! Our A/C went out on a very hot day and Dan was able to come the same day we called to diagnose the issue. His explanations were very helpful. He had a part delivered and finished the installation by noon the next day! He also found a part in the furnace that needed to be replaced and did so at the same time.
Mike LimBybliw
a month ago
Jordan was very personable and upfront about everything. He answered all of our questions and talked through all of our options. We are switching to their monthly program and are so excited to have Bonfe on our side.
Tom the service tech was great. He took time to explain the issue and how he fixed it. Very professional, courteous and timely.
Bonfe was responsive and communicated well through the entire experience. When onsite, Mike did a great job explaining things and taking care of the problem with my furnace. This is second time I’ve used Bonfe (1st was a plumbing issue), and it was a great experience both times.
Nick was a professional, explaining the issues as we walked around the house and cost for each option. He finished in a timely manner. I would definitely want Nick as an electrician.
I am very pleased with the service I got. Really professional, personable and friendly.
Daniel Osberg
7 months ago
This was our first time using Bonfe and I was very impressed. I scheduled online for Friday, they called in the morning and we’re very accurate for the tech arrival. When Joran arrived he was able to track down and repair our problem very quickly, he was professional and even put on booties to walk through our home. I’m very pleased with their service and will use them again. A + job.
I have used Bonfe for over 10 years and in 2 different homes. Each time I am more impressed with the level of service. I signed up for the annual service program and it’s been so easy to complete my AC and Heating Maintenance! J.C. was by far the most professional technician I’ve worked with. Super knowledgeable and willing to take the time to make sure I understood how my new (less than 2 yr old Bryant) worked. He also helped me set up my phone app which wasn’t completed at the time of installation (by another company). JC went above and beyond and he focused on me as the customer the entire time he was here. Thanks for the great service, I will continue to be a Bonfe customer!
Joyce Schiralli
a month ago
Tanya was very kind and got me scheduled right away for my air conditioning problem. Thank you!
Nate Hildebrand
4 weeks ago
I appreciated Jordan's experience. He was quick to assess the issue and when he pulled the old plumbing, he was right on.
Chris Andrews
3 months ago
I had two exterior faucets replaced as well as a leaky pipe and a garbage disposal. The technician, Jon, thoroughly explained what needed to done, and the possible options. The work was completed quickly and professionally.
Mark and Brian
did a great job installing two new spigots. Really appreciated him!
Alyssa Scheible
3 months ago
Great precessionalism. Calls for scheduling and appointment reminder was great, Alan was very thorough and professional while evaluating our plumbing issues. Very thankful!
john wheatley
4 weeks ago
Had Bonfe out today to fix a problem shower valve. Excellent professional service. We’ve used Bonfe for years and have always been satisfied.
Jillian Lampert
3 weeks ago
Brandon was terrific - professional, efficient, and friendly!
Steve Mcmahon
5 months ago
ABSOLUTELY DO NOT GO WITH BONFEBonfe recently came out to my house to fix/ replace a water heater and the cost was just over 6k. Being a first time home buyer and not knowedable in the hvac areas, I thought this was the normal cost to complete this type of job but after the fact and speaking with other individuals, I came to find out that these jobs usually don't cost more thank 2k. They have competed other jobs at my house such as cleaning out a basement drain where the pricing for that job seemed reasonable which is why I trusted the prices the technician presented me to complete the install for the water heater. I followed up with Bonfe inquiring if an itemized receipt could be provided to see what the complete breakdown of the charges were but they could not provide an itemized receipt and stated they go by a 50-40-10 model.I feel completely taken advantage of and just sick to my stomach overall. The fact they cannot provide an itemized receipt is unethical in my opinion. I am also curious how many other individuals, such as, first time home buyers, elderly folk, or any others who are not knowledgeable about hvac jobs have been taken advantage of by Bonfe.I will be telling any family, friends, coworkers, etc, to never go with this company and have them cancel any maintenance subscriptions they currently have with them.
Elijah Daubanton was at my home for an annual HVAC inspection. He was very friendly, knowledgeable, professional and informative! 👍
Anne Stavney
7 months ago
Bonfe was very responsive and sent someone out within 90 minutes of my call to assess why the temperature was dropping rapidly in our house. Our repair person was pleasant, spent some time learning our system, and then diagnosed a broken furnace igniter. A replacement part was delivered a couple of hours later and another repair person installed it by mid-afternoon. Responsive, professional and knowledgeable, I recommend Bonfe highly. Also, being able to track the repair person's progress toward my home is very helpful.
I received a free inspection of my main sewer line per limited time advertising piece the company mailed out. The inspection was done with expensive video equipment and a quote was given to me as well as a detailed account of how a liner would be installed should I opt to get one in the near future. I have a clay pipe line as most mid century Minneapolis homes have. I highly recommend anyone and everyone get this service done as it allows you either time to save or tells you you’ve got a problem before your house or lawn fills with sewage! The employees at Bonfe have been professional, considerate and cleanly! Highly recommend giving them chance to inspect your homes nooks and cranny’s.
My furnace went out overnight and within an hour of making an appointment Bonfe was at my house diagnosing the problem. Unfortunately, I needed a new furnace which is never fun, but Bonfe made the decision easy. They were able to come and install it the exact same day! My house is once again toasty warm in less than 24-hours. Very pleased with my service. Thanks!
Shamari was awesome! Great job, great attention to deal, explained thing in detail. Very friendly. Explained our options without being pushy. Excellent job!!!
Great job! James fixed our leaky faucet, and informed us on how to keep it in working properly. Thank you James!
Jackie Duddingston
a month ago
James Abreu helped us with a plumbing and sewer issue after normal hours. He was polite, answered all of our questions, and worked through the potential repairs while also listening to our preferences and thinking of cost-effective and creative solutions. He was fantastic to work with and we would recommend him to anyone!
Rob was fantastic. He was very patient with my questions, did great work, and gave some pointers on how I could prevent the issue that occurred from happening again
Alex Hoffman
10 months ago
Our technician, JC, was extremely helpful. He went above and beyond what was supposed to be a standard boiler inspection to end up spending much more time than anticipated to help us solve an electrical issue. He thoroughly explained what he was doing and how things worked to help us better understand our new home. He was on time, friendly, and committed to helping us fix our heating issue despite this not being the original intent of his visit. We were very impressed and thankful.
Pam Chappell
11 months ago
Did the AC tune up at the start of summer and was told we had a crack in our heater in one of the elements that would require a significant fix or possibly a new furnace. They immediately sent out someone to quote us a new furnace price who strongly discouraged us from fixing the component and pushed us to replace the furnace. Given that it was the summer and our AC was functional we had another team come out to actually tune up our AC because that was never addressed. We then had three other bids from separate companies to come evaluate our heater and no problems were found by any of the other companies. Worth the money for other inspections but very disappointed in the attempt to upsell. Buyer beware!
Somdath Rampersad
3 weeks ago
Tom M. Was very helpful. He helped diagnose a ponding sound in our water line that started happening after replacing our water heater. He also took the time to walk me through how to do the repair myself to help save on cost.
Brandon Thrash
3 weeks ago
Michael B. came out to inspect our AC unit and was very knowledgeable, thorough, and provided clear information. Did a great job cleaning our AC unit also. I’ve had blue ox heating and air come out in the past, they were not as thorough as the experience I had with Michael B.
Erin Hartwig
3 months ago
Nick was extremely pleasant to work with. He arrived on time, was efficient and made sure our air conditioner was all set for the upcoming summer.
Margaret Bowen
a week ago
Jason did a great job servicing my mom's AC to make sure it's running at peak efficiency. He explained everything he was doing and took extreme care with the property before, during and after. We would recommend using this company and technician for future services.
Mark is amazing. He’s extremely knowledgeable and practical. He went through all the steps with me and made sure all my questions were covered. He wore shoe covers at all times, kept everything clean and tidy, and shared great tips and tricks. Bonfe does great work and Mark is top notch.Tom M installed the new Zoeller sump pump and battery back up today. He was incredible. He did great work, made sure all my questions were answered, listened to my prior experience and made suggestions and fixes that addressed my concerns, and left the place cleaner than he found it. Thank you for the great work, the fantastic attitudes, and the quick turn around!!
Ryan Niederkorn
7 months ago
Great service. Technician showed up on time and was very personable. He explained everything very clearly and did not perform any action without informing me and getting approval first. No hidden costs or surprise bills. I definitely recommend using Bonfe.
Debra Tucker
7 months ago
Jason M. replaced a pipe in my home that wasn't up to code. He also improved the angle that the kitchen sink drained into the pipe that should keep the pipe from freezing up again. Jason was so pleasant to work with. He was friendly, yet professional. He was very happy to answer my question about repairing or replacing a drippy faucet which was really helpful. I'd be happy to have him work on any plumbing issues I have in the future.
Spud (Spud8301)
a month ago
Kept me up to date with the situation as he worked. Friendly and knowledgeable.
Ben P. Was very professional and informative. Attitude was great as well as personality. Easy to talk to.
Meredith St.Pierre
2 weeks ago
We had a cracked pipe in our foundation. Everyone from Bonfe who worked on the project was kind and professional, starting with Tim who diagnosed the drain line issue, James who gave the bid and worked the project, Rick, Keith, and Mark who completed the work.
Victor was timely, courteous, knowledgeable, resolved issue, and offered detailed explanation. Outstanding service was provideda
The service plumber Rob was professional and kept me informed on each step and the progress of repair and cost. He was friendly and on time and took care of the repairs in one day due to my pressing work schedule. I would request his services if I need to call for plumbing work again.
Sharon Podgorski
3 months ago
Was very happy with the professional and attention to every detail that Jason explained to us.
Bonfe is definitely worth the call, I had my furnace go out literally on Christmas Day and the had a technician come out that very same day! I definitely recommend giving them a call if you need furnace or AC repairs.
Kip Clayton
11 months ago
We purchased the Bonfe service plan one year ago with the purchase of a new furnace. They came out today to service our AC. Within 5 minutes of arrival I was getting pitched on replacing current AC which has incidentally worked perfectly for years. I was told 4-6 times that Bonfe’s price on new AC would go up by over $2,000 next year so buy now. Plus I told the tech I did not want to put any money into just complete the routine service. Multiple times in the past several years I’ve had techs immediately pitch me on a replacement AC or Furnace. Last year I got the same pitch from Bonfe which resulted in spending $10k on a new furnace . In this case I got a $550 invoice for a service I did not request. I thought service people performed service(that we pay for monthly) but I really believe their job is to convince the consumer that they need to replace the current system with a new product. In the case of our old furnace the pitch went something like this … disassemble a significant part of the furnace, explain that it has died, speak in a somber voice, give the consumer a “hang dog” look while pointing to the disassembled furnace & explain sadly that I has to be replaced. Got a similar pitch on AC!
Tyrese set up my appointment for my annual furnace check. He was cheerful, helpful and positive and gave me great personal attention . A great representative for his company. He should be commended
Maury Steinman
11 months ago
Appointments available very quickly. Nick was on time and incredibly nice, helpful, and honest. Additional requests were accommodated on site with eagerness, which I really appreciated! Will continue to be a subscriber and a regular customer. Thank you!!
Andrew Schmidt
a month ago
Jonathan T - today's tech- was extremely pleasant and did an excellent job. Very much appreciated his skill and personality. 5 Stars!
The tech was great. He explained everything to us and helped us with any questions we had. Bennet is better than Brian by far
Jocelyn Mickelsen
3 months ago
Jordan was professional, informative, and courteous during the plumbing inspection. I’ve used Bonfe for other service previously (boiler install), and have had only good experiences to date. Highly recommend.
Jason Wainwright
3 weeks ago
Karlene at Bonfe was very helpful and empathetic to our situation. She quickly answered all my questions and was very patient with me. Great service!
Connor was very knowledgeable of what needed to be done in our home. He explained with detail what was happening to our boiler & water heater. He was very patient, kind and professional. Connor took the time to listen and answered all of our questions and concerns. Connor also installed 3 new thermostats that brought us up to date. He explained how they functioned in case an adjustment needed to be made with the temperature.Connor has great personality. He is approachable, takes the time to get to know his customers, and enjoys a laugh or two 😃.Brian Brown was also great to work with. He was personable, kind, funny and patient. He did a beautiful job installing the new boiler and water heater. He took the time to show us and explain all the new piping! Connor and Brian did a great job cleaning ip which I really appreciate. Brian took the time, although very early in the morning to get to know Danny & I and enjoy a cup of coffee. It is nice that BONFE hires folks with great social skills, great personality, and at the same time demonstrate professionalism, great work ethic and take pride on a fabulous job!
Patience Gariepy
3 months ago
Very personable guys! Alan checked my problem, explained everything and got the immediate problem fixed quickly. His helper Mark was also very pleasant.
Craig Stacey
3 months ago
Our tech Jason was fantastic. Very happy with Bonfe & our new faucet. Goodbye leaks…
Tyler stopped out to take a look at my furnace that was red tagged due to a crack and potential leak of CO2. He has a wealth of experience, was very personable, friendly and transparent about the scope of work and pricing. Ultimately, I did not go with Bonfe, as I had shopped it with a number of different HVAC installers, but the choice was difficult and apart from an overall convenience Factor with CPE, Bonfe and Tyler would have nailed it. Definitely recommend them for fast and friendly service at a fair price.Update 3/1/23: I used Dean's for a furnace inspection and Jeff the HVAC inspector found a crack on my furnace that was overlooked by previous inspectors. I received an estimate for same day service and was given the information I needed to make a decision. Knowledge and prompt, I recommend
Miguel Irizarry
9 months ago
Hello,Bonfe has a terrific staff, specifically Tanya T.The service wasn't listed but it was her customer service which was outstanding! Tanya helped with updating some info as well as help in paying an invoice. It 's these little big things that go a long way. Being professional, clear, understanding, and kind are some of the keys to a successful customer service experience.Thank you Tanya. Thank you Bonfe.Miguel
James Abreu was sent to our home to do a main line inspection. This was the best experience I have ever had with a service technician. James was kind, cheerful, knowledgeable, and thorough. If I could give more stars, I would. I will be calling Bonfe first the next time I need help.
Impressively on time! Roman was efficient and thorough. He answered all my questions. We are completely satisfied.
Christopher Leu
9 months ago
Decent service, the techs are friendly and helpful. I wouldn’t sign up for the recurring monthly plan. It takes a couple months for them to come out and perform the tune-ups. Their pricing, from what I have found, is not the most competitive with other local HVAC and Plumbing shops.
Yearly inspection. Service provider went over everything to do with our plumbing including the handles on our toilets. We had a concern about a drip in the shower and he told us how to fix it ourselves. No high pressure sales!
Great experience all around. Beth was extremely helpful and kind. Our AC went out on a very hot night. I called first thing in the am and they were out here in a couple hours… they fixed it right away and we were cool again…..the technician did a great job and explained everything…. Highly recommend this company…
Mark & Vinny were out and replaced our water heater today (which was purchased someplace else). They did a great job. The leak was discovered by Matilda at Bonfe’s a few days prior when she was out doing our annual A/C check. She happened to notice the leak and let us know. She got us set up that day with a new water heater & got us on the schedule asap. Thank you Mark, Vinny & Matilda. Great job!
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