Best Drain Replace in Memphis TN

What an awesome experience, I had a water heater go out on me and they quoted me the best price out of 3 vendors for conversion from 2 - 50 gal hot water tanks to a singular tankless system, even honored my military service with a deeper discount on the job. What appeared to be an easy job turned into 2 days and a mgr on site to complete it; not entirely on them but where it was they owned it professionally; They didn't charge me a single cent more than the original quote. I got a steal of a deal on the unplanned upgrade and Tim, the manager, leads his team to care about customer service indeed... zero buyers remorse, will call Smith Plumbing when I have any plumbing needs without hesitation.

Came when they said they would great job

Deceptive business practices. Asked for kitchen faucet installation and estimate on leaking basement drain. Was told that two plumbers would come if required to do the job. Since job was a simple kitchen faucet installation, only one plumber was needed. But one plumber came and along with his very inexperienced apprentice. They charged $80 per hour for each for over five hours. Plumber was competent and polite, but left house with faucet failing to shut off properly and without giving estimate. I called the office about 10 times asking for assistance with persistent leaking faucet and for the promised estimate on basement drain. Receptionist was invariably polite, but the return call she promised multiple times from the manager never came. We finally had to call another plumber to fix the faucet and the basement drain. Exorbitant prices. Terrible value. Horrible customer service. Very disappointing.

All Clear Techs came out to our home twice and failed to properly diagnose the plumbing issue but charged us $440. They came out a third time as a “courtesy” to unstop the sewer drain less than a week after they cleared it. During the courtesy call, we were told we needed a $2,500 repair job and they wanted to come out the same day. We called another company for a second opinion that cost another $375. We are out close to $1,000 because of the All - Clear mis - diagnosis. Finally, on the second call to our home, the Tech showed me a photo of roots that came from our drain. Well, unbeknownst to the Tech, we have cameras all over our property and DID NOT see him pull anything from the drain ON CAMERA. That could be criminal sir! We used your service in good faith and got scammed. So don’t complain when we DON’T use your small minority business! All Clear, you have to do better by your clients.

Anthony took the time to meticulously check my basement's amenities to make sure they complied with all the inn regulations. He discussed the prices and his intentions in great detail. He provided exceptional client help. He made design suggestions that improved the use of the area. Outstanding customer service and attention to each individual order were provided. If I had the money, I would start the project immediately now, and in that case, I would feel extremely comfortable.

I give them superior rating

Unquestionably endorse! There was a serious problem with the plumbing that needed fixing. Not only did they have reasonable rates, but they were also quick to respond and really helpful. While other businesses I contacted estimated a week or more before they could get to me, Louis's crew recognized the urgency of the situation and arrived within a few hours to give me a quote. Fixing and rerouting our home's interior and exterior plumbing lines was a massive undertaking. Louis, Diego, and the rest of the crew knocked it out in a single day. They performed admirably! I would strongly suggest using their services. They came out for a modest service involving our radiator and thermostat, and they were prompt, professional, and helpful. Please accept my sincere gratitude.

No one was ever on the same page. Three different technicians came out 3 days straight and the last gentleman said I needed to have my unit cleaned. I had just paid $800 to have it cleaned 1 month before. The technicians are professional but the office customer service is horrible!

Service rep Tyler was very professional. He got the job done fast and most importantly, right. Rare to find people that care about their jobs like that in today’s world. Thank you sir!

Prompt, professional and skilled at what they do. All at a fair price with a great warranty. My AC works again! Will definitely recommend!

River City is the best!!! They were super quick to respond! Within 24 hours we had a new hot water heater!! The technicians were on time, respectful, friendly, and took great care to protect our floors!! We’ve seen a lot of plumbers- River City is OUR new plumbing company!! Thank you!!

Danny was very thorough and did a great job of assessing the situation. He explained all the options available to me and I’m confident I made the right decision in choosing Stewart Plumbing.

Installed HVAC 10 years ago, called Aug 19th to renew service/maintenance contract and no response in 3 weeks. Totally unhelpful in selecting a new thermostat, only wanted to bash and say folks have issues. I was trying to get them to recommend a thermostat that I would buy from them. Will never give them another dollar of business.

We urgently need to do water leak repair that day because we have no other source of water that we used for our daily use, so we called this company. We're so pleased with their promptness. After an hour calling them, their people arrived at the same hour. I highly recommend this company.

Outstanding customer service and quick to get on a rush job. Our business appreciated his efficiency and great service. Did a nice job putting a large desk together and we are very grateful!

We had very BAD experience dealing with this company. After pressure test, they broke our water heater and provided wrong diagnosis and ask us to replace gas control valve. MLGW technician indicated to us they have put too much pressure to cause the water heater male function during pressure test. We bought gas control valve and they replaced it but the water heater is still not working. We ask them to take the part off so we can return it but THEY REFUSE TO GO BACK TO TAKE THE PART OFF. The front desk lady was super RUDE and would not give customer any chance to speak. They charged $1200 to get pressure test passed. PLEASE DO NOT EVER GO TO THIS COMPANY.