Best System Maintenance in Lubbock TX

Earl’s is always prompt to come help us at home or our business with all of our plumbing needs! They are always courteous, professional, and helpful with the sewer repairs and explanation of what they have done or may need to do.

Called Duncan to use the camera scope service they provide. We have the main sewer line scope on older homes before we purchase them. Duncan had been recommended by another property owner in Lubbock. The property owner had been using them for a couple of years and stated the cost is typically $150.00. As a property manager I completely understand that price can vary by situation and time spent. I contacted Duncan and spoke with there one of there representative. As always I ask how they charged for the service and typically how long does it take. I was told the service was charged by the hour and it could run between one to two hours. The lady was super nice and got me scheduled.

I get a phone call from the service technician at 8:30 a.m. telling me they were heading to the property. I get to the property at 8:40 a.m. and the Duncan Technician arrive at 8:55 a.m. The technician are very professional and nice. They get straight to work and the scope service was great. Here is why I am giving them one star. The technician are done with the scoping at 9:30 a.m. (that is giving them the benefit out the doubt on time). I am thinking well one hour charge this is going to cost $150. I was told while scheduling the appointment they wanted payment after the service was done and I agreed on that. So I ask the Technician if I could go ahead and pay them before they stated loading up the equipment. He said of course. So he started to ask his assistant what time they left the shop and neither one of them really had a firm idea but settled on 8:30 a.m. At this point I wasn't sure why this was being discussed, until the main technician tells the assistant to run my CC for an hour & 1/2. I look at my watch and say and tell him it is only 9:30?? The main technician then tells me it will take him 30 minutes to put up the equipment and fill out the paper work. I am still not understanding why I am being charged for an hour & half. I tell him that they got to the property at 8:50 a.m. at the earliest and most likely it was 9 a.m. He agrees with me! Great, now I should only be charged for an hour? NO, he then told me that it took him 30 minutes to drive from his shop to the Property. To save time I called to speak with the lady that i scheduled the appointment with and she told me i owed the hour & half. I asked why I wasn't informed on the charge policy when i was asked? There was really not a response.

Honestly, I am not one to criticize a business, as a property manager, I realize there are two sides to a story. In this case, I felt Duncan was not honest and intentionally took advantage of me. I am fine with paying for a charge that is communicated to me up front. I am also ok with a company changing the way they charge for the service. I ask all of these question up front and just wanted clear communication. I have gone to property management convention in larger city's where other managers will tell horror story's of companies taking advantage of them. When I hear these stories, I always tell myself that is one advantage of living in west Texas.

Good job! Quick and friendly service

Yet again had great customer service! Needed to get documents for home insurance and they were able to quickly email and help. Thank you!!

Bob repaired a busted sewer line at our rental property in New Deal, and repaired multiple other plumbing related issues. Our tenant was very happy with his professionalism and work. He completed the job in the time frame he gave us, and communicated with us throughout the process as needed. I would call Bob for any other plumbing needs, and would refer him to others.

Called last week and made a appointment to get a estimate on getting all new air ducts in house. The morning of my appointment I didn't receive a anyone show up or call so I called and was told that they had to many big jobs come up to get to mine.

Why is Jay Young Plumbing giving himself 5 stars?
(See reviews below).
False review intended to pump up his business rating.
I wonder what else he's dishonest about.

The technician was very informative, quick and efficient. Great customer service.

Ron is always great at being knowledgeable and prompt with fixes. Our thermostat broke, and he was able to get us a temp one while a new one came in so nothing was a pain.

Calling in is always super fast and easy too, even on weekends. Seriously, amazing customer service.

Chandler was fantastic. He inspected our units and provided pictures to explain what was completed and what needs to be repaired. He was detailed and provided me with options on repairs. Chandler was thoughtful and professional. awesome customer service.

The plumbers arrived promptly at the promised time. They each got to work after verifying the questions we had. They answered the questions about the water heater and heater

Very fast and professional! If ur looking for someone to shoot u straight these are the guys!

So grateful to James and the Leak -Tek Staff. Friendly, prompt, & knowledgeable. James explained the entire collapsed sewer process from start to finish, so we knew what to expect. Everything turned out great and works like a charm!! Leak-Tek - you did good!!!

I can't thank Turner & Witt enough for always making us a priority! We came in today & our air conditioner was out at the office. The Texas heat is hot in June. They got here quickly & repaired in 10 mins. Thank you for taking care of us!

BEWARE! This is a terrible plumbing company with unbelievably high rates. They charge per service of $119 for everything that they do. If they have to run a cable through one drain...$119 dollars, if they have to run cable to another drain...another $119. That is ridiculous. I had a bathroom drain clogged and they ran cable through my house's MAIN drain, charged me for it, claimed that it was unclogged, and left. I checked the drain to my sink, toilet, and shower immediately after he left, and the water was still backed up! I called back immediately after he left, and the plumber told me if he was going to come back, that he would charge me another $119 to take out the toilet to unclog it from there! If you didn't unclog the drain in the first place and charged me for it, I consider that a scam and terrible business practice. I spoke with a manager over at Mr. Rooter and he was being extremely rude about the situation as well. He told me if the plumber was to go back out there, that they would charge again. I told him how can you charge me for a service they did not complete? He kept reiterating that they have to charge for every service that they do. I felt extremely disappointing with Mr. Rooter so I called a different plumbing company, Jay Young Plumbing. The Jay Young Plumber literally took 30 minutes to run cable through the shower vent of the bathroom and PRESTO it was done. He charged me $85 for the service and was gone. Everything works perfectly now. The bottom line is, stay far away from Mr. Rooter.

I have choice home warranty. Use this guy to come out and check my AC. He said that it was under field. Then he said it was over filled with an obstruction caused by not normal use the warranty denied repairing my air conditioner. I have to do it out of pocket besides that he was also 4 1/2 hours late without giving us a warning. Replacing my air conditioner is not a big deal. I’ll do it out of pocket being accused of doing something to it is not professional and not returning a call to see if I wanted to have it fixed after that.