Jay Young Plumbing, Heating and Air Conditioning

I’ve had my share of bad experiences w service and repair companies. This company, Jay Young, is the company you -want- to call. We have had to call them for several issues with our plumbing and ac unit over the past several years and they have been nothing but professional, courteous, and efficient. They come and just get the job done. As with most people, I am always concerned about billing. Not once, have I ever had even a mild complaint about charges. Their service professionals and the people who answer the phone could not be more genuine and courteous. I would highly recommend them to any family or friends with great confidence.
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I write today because I had to call them again, and again, they were great.

Christina and Jay Young were very responsive and caring about my slab leak situation. They were very conscientious regarding costs and we're seeking always the best work but at least cost. They helped me a lot and answered the phone, which is hard to find these days.

Very professional and friendly. Fixed the same day as diagnosed. Has been working just fine ever since!

I will recommend Jay Young Plumbing HVAC to friends and family. Very proficient. John is very good to work with. He has the tools and talent. I will use them again for sure.

Jay Young Plumbing is professional, on time and honest. They are respectful and do not try to upset you on unnecessary repairs. I called Jay Young for a second opinion when another company said I needed thousands in repairs when I had called for a simple clog.. The plumber arrived on time and unclogged our line in less than 30 minutes. I asked him to scope the line to make sure everything was working in order. He agreed to do it although he thought it was unnecessary as the line was running well. He scoped every inch of the lines and ensured we would be running well for years before any more repairs would be needed. I am so grateful to Jay Young Plumbing for preventing me from becoming the victim of a scam artist.

Called last week and made a appointment to get a estimate on getting all new air ducts in house. The morning of my appointment I didn't receive a anyone show up or call so I called and was told that they had to many big jobs come up to get to mine.

It's Texas... It's July... It's HOT! I came home at around 5:15 pm and noticed my air conditioner was no longer blowing cool air. It was 89 degrees in the house!!! I assumed that because of how busy AC folks are that I would at best have to endure the heat for at least the night if they could get me in and scheduled. I called and was told I'd get a call back which I did at aprox 5:45. The technicians said they were on their way from a job out of town and would be there at around 7. Low and behold they were there and exceedingly kind and professional. They quickly diagnosed the problem and fixed my unit. I appreciated the quick and professional service provided and would recommend them to anyone!

I hired Jay Young Plumbing to connect my new fridge to an existing water line. When the service technicians arrived they said it was such an easy job and were embarrassed to charge the flat service fee of $95. It took them less than 10 minutes to connect the water line to the fridge. I paid cash and kept my receipt that reflected checked for leaks. The next day the bedroom behind my kitchen wall was FLOODED with water from the leaking water line connection. I immediately called Jay Young Plumbing. The same service technician arrived and apologized for the leak and the damage it had caused. I cleaned up the mess while the technician worked on correcting their mistake. I had a flight to catch so the technician stopped the leak and instructed me to call upon my return to fix the problem. After returning, I contacted Jay Young Plumbing and they sent out a different technician who ended up running the line from my water heater via the attic to the fridge (something I was unaware that was possible). Upon his completion he handed me second invoice for $375. I informed the technician of the situation so he directly called Jay Young (owner) on speaker phone. Jay Young was extremely rude to the technician (his employee) and hung up on him. The technician asked me to sign the invoice agreeing to pay the additional $375 ( I did not). Instead I called the office directly and asked to speak to Jay Young. I attempted to give him the details of my situation, in a rude and aggressive tone Jay Young said he didn't care and hung up on me. I called the office a second time and spoke with Jay Young's wife. She informed me that her husband was having a bad day and apologized for his behavior. I later received a past due invoice in the mail. I attempted to reach out again with no solution as it was my fault that my house was old. A year later I became aware of the fact that Jay Young placed a mechanics lien on my home for $375. The title company said they had never seen a lien for such a small amount. Long story short....DO NOT contract Jay Young. Not only did they not complete such an easy job correctly, they are downright rude and unprofessional.

Great Service!

I am posting this on behalf of my Tia Anita. She's an older lady who needed a gas line replaced this holiday season. Jay was nice enough to come out and give us a free estimate at then gave us a great price and did the work very quickly. Jay was absolutely a blessing to our family and I cannot recommend his work enough. Please call Jay if you need anything.

Our water heater was leaking. John came out on Saturday and looked at it and said we needed a new one and luckily it was still under warranty. The following Monday morning he replaced it with new pan and connections. Excellent job and excellent service. Thank You.

Very prompt assistance and great quality work! Will definitely be using them again in the future.

We always appreciate the initial call into Jay Young, which is welcoming and understanding.
Phyllis was able to accommodate our needs of a new dishwasher install, same day...did I say Same Day!!! And early in the day! We received a courtesy call before and upon arrival. John and Mike showed up ready to work and be present. Amazing job you guys! We will always utilize and recommend your services!!!

Terrible communication and do NOT recommend

On April 28th we had them at a rental property to check drains, HVAC unit, and water heater before new tenants moved in. They missed a drain so had to come back which resulted in us being charged a second time for a technician to go out to the house. Then there is the HVAC system....on April 28th we were told that the unit was good to go and the pressure test was good. On May 10th we had the line from the exterior unit to the interior unit completely frozen and melting into our attic. When the owner came to look at the unit the following day they asked my husband to come to the house to discuss the multiple problems with the unit. We went from “good to go” to multiple problems with the unit in a matter of less than 2 weeks. The owner of the company admitted that the technician that serviced our HCVAC system LACKED the knowledge to notice the multiple problems with the unit yet we were charged for this service. Again, we went from being told on the 28th that our unit was “good to go” to the entire unit being completely replaced on May 12th with new tenants moving in on May 15th. Instead of having 2 weeks to fix the problem we now have 2 days. When we are told that Jay Young himself would call by 10 am with a quote this did not happen instead the front desk called at 10:40 am and we never heard back from Jay Young. Once we had the quote sent to us we had questions and never received a return phone call from Jay Young to answer these questions. Since we still have NOT heard back from Jay Young we went with another company to replace our unit. This has put us in a terrible spot with new renters which has not made a good first impression on us.

Needless to say the technicians do not call you directly, the tech calls the front desk who then calls you which inevitably results in poor communication by the time the information gets around to the customer. Then if you have problems or questions you call the front desk who then has to call and explain things to the technician which again leads to something not being fully communicated correctly. Basically a bad case of the game Telephone from childhood except this is real life when it matters.

I needed someone out same day, not only did they show up they replaced water heater and got my household up and running again with hot water. The guys were nice and professional. Thank you!

Amazing and fast service soo very happy with the professionalism. They called to let me know they were running behind schedule but also kept me up to date on what they needed to so to repair the issue. Will definitely recommend to family and friends.

We were getting bids for a new unit- thank goodness we found the most honest company! They were not the cheapest nor the highest! Not only did they assure us that we were talking to the right COMPANY. They proved it as well! From Phillis in the office, to the Installers on site and YES the owner Jay came to approve everything and to be sure we knew they will be here for us in the future! 10 stars!!!!!!!!!!

Accommodating and quick. Will use again.

Amazing customer service from the tech!

Jay Young Plumbing has consistently provided knowledgeable, top-notch service. They are the best in my book.

We have had someone out to unstop a toilet and he did a great job! He was able to get to us in a timely manner, was polite, helpful, explained problem and took care of it right away.
During some remodeling, we were told we needed to have the old water softener pipes cut and tied off, when I called, Rosie was able to get us help right away. The service guys were excellent, did a great job and had everything taken care of in a short time.
We have been VERY PLEASED with Jay Young Plumbing and would definitely recommend their services!

Hello Jay Young Plumbing,
I wanted to take a minute and express my appreciation for y'all. Between visiting with y'all on the phone and working with John at my home, I have been so impressed. Y'all have been super helpful answering all my questions and John's kindness and work was terrific. We will definitely always call for anything else we may need!

Jay helped with a gas leak, repaired, brought everything up to code, very professional people will use their services again, thanks.

Very fast, extremely courteous and quick to get the job done! Would definitely call them again and highly recommend them!

Knowlageable staff, reasonable fees, honest

Friendly service and they get the job done quickly and correctly at an affordable price.

Great service, have had multiple repairs done by them. They always let you know exactly what is going on. Very trustworthy and honest. I recommend them for any situation.

Since we moved here at Lubbock, we choose Jay Young Plumbing, Heating and Air Conditioning to service our home issues and John is so wonderful, very professional, accommodating, knowledgable, quick and very responsive. Whenever we call, you don’t need to wait for days, he’s just right there in front of our door step, soon after. Front desk is very friendly and values our time. They are amazing people. You won’t regret calling them to handle your needs.

Honest and affordable. They put in a new A/C unit for us and came out next day to test it and made sure it was running as it should be.

I have used Jay Young for various kinds of plumbing needs from installing new faucets, toilets and air conditioners, to diagnosing and repairing tankless water heaters and A/C units. Even a slab leak. When you own a home, it's always something! They have always been prompt, courteous and capable. And their prices are reasonable. All their employees have been good, but John is our absolute favorite! Highly recommend.

They have been over several times for several different services and not once have I had a negative experience. They are very professional, friendly, and seem very knowledgeable.

Aaron did an excellent job at diagnosing, providing varied solutions and installing new water heater. He stayed and completed the work, cleaned area and provided information if we had a problem.

This was the first time using Jay Young Plumbing I've seen there trucks around town but that's all I knew about them and I needed a water heater replaced I have my own plumber that I've used from 15 years but for some reason this time things were not working out had to tell him it's best you leave I'll find someone else I called them on a Tuesday they cane out Wednesday in under two hours we were up and going so needless to say I will be using Jay Young from now on

I've used Jay Young for plumbing and hvac issues for over 2 years on my rental property in Lubbock. I completely trust their work and they are so responsive. Everyone is great, but Phyllis is the best!

Called in the morning and the office was super helpful to schedule me before the end of the day. John stopped by in the afternoon and fixed our water heater. His work was spot on, clean, and professional. He made sure the house was in good shape before he completed the service call. Highly recommend using Jay Young Plumbing, great service, great prices and great professionals.

We had a drain leak under a slab foundation, these guys came in and got right to work with minimal mess, they kept us informed throughout the whole job, And they finished under the quoted price. I definitely would recommend them to anybody I know.

Great service on new tub and fixtures installed on a bathroom remodel.

I have used Jay Young Plumbing, Heating and Air exclusively for over 15 years. They are a top-notch company that have taken care of me, my customers and my family with the utmost care.

We had what we thought was a simple water slab leak, which turned into three weeks of sewer line, ac return duct and water repair. They guys were AMAZING!! They got us fixed up, fixed problems we didn't know we had, were cleaned up everyday and took great care to keep things clean. Everything is great now. The nicest service people I've had. If I could give them more that 5 starts I would!

I really enjoy working with Phyllis and Raymond. They are both on top of what they do! I have suggested and refer other people to use them because they are Bar-None!

We have been using Jay Young for our plumbing, heating, and air conditioning needs since 2014. They are very professional, good communicators, and produce quality work for a reasonable price. We won't go anywhere else. - we love them!

John has repaired plumbing problems for me in the past. He is hard working and does a great job! The office lady was very nice and rescheduled my repair for me due to a conflict I had forgotten about. Great company.

We have used Jay Young Plumbing, Heating and Air for several years. THEY ARE AWESOME! We always get the most professional, friendly and speedy service and ALWAYS ALWAYS a very fair price! Will always be doing business with JAY YOUNG!!!

John was great, he came out and had a real difficult job. Our lines are so full of roots and junk (rent home)
He worked very hard on 100° day on our roof and cleared out all our lines.

Very satisfied. Thanks John!

Jay and each of his plumbers have always exhibited the utmost care, respect and top-notch service for me personally and also for my business. We have used Jay Young Plumbing, Heating and Air Conditioning exclusively for over 15 years. Jay takes great care of us. Every. Time!

Jay Young is the first number I call when I have an issue. They have serviced plumbing and HVAC issues for us. Their crew is the best. Friendly, professional, and experienced. I’m a fan!

We love dealing with John from Jay Young Plumbing. He's a nice guy that I believe I can trust, and he does great work. We've used them for 2 or 3 jobs now, and I will call them again if we need service.

They replaced an HVAC system for us. They gave us a reasonable quote on a name-brand unit, got the unit installed in a timely manner, and charged us the exact amount of the quote (no hidden fees). All of the employees were professional, respectful, and courteous.

Great guys, very honest