Best Sewer Video Inspection in Indianapolis IN

Cory our technician was amazing! He was honest and gave us options to fix our problem. It was nice to feel we could trust him and we weren’t being overcharged or told to do something we didn’t need to do.

After waiting for 4 days to get a part for a water heater repair, tech shows up and begins to work. Later another tech came by and I showed him to the water heater. I noticed there was water on the floor but thought that was normal. Later the second tech came up and said that the job was done and we should have hot water soon. He also said that the first tech would never gotten the job done if he hadn't come to help. Finally the first tech came up and said that there had a little water leak and they used a towel we had in the basement to clean it up. Then we went down to check it out and WHAT A MESS!!!!!!

Do a great job, but wish they communicates pricing in advance better. Was a bit sticker shocked for my repair.

Fixed the problem quickly and efficiently!

These guys came out on time and did a very nice job!

This company is the most professional business I have dealt with in Indianapolis so far. They have done a wonderful work at my home. They replaced all my ducts, installed a new 2.5 Ton AC unit with a cage for theft prevention, installed a sump pump and pit in my cellar, and added two gas lines under crawlspace. It was all done promptly and at a fantastic quality. They are not the cheapest but the adage holds true... you get what you pay for.

I appreciated the expertise of my technician. His willingness to teach was greatly appreciated. Will definitely use this company going forward!

Danny and his team were quick to return my call, prompt, and extremely knowledgeable. They were quick to diagnose my issues, offer me choices, and make a quality repair. The price was more than fair and they didn't leave a mess. What more could you ask for?

Peterman came to do the Plumbing Maintenance check, included with our service plan. Technician was prompt, professional, thorough, and efficient. After discussing recommendations, he answered all questions, and I felt no pressure to do any additional, non-urgent, work. It truly feels like Peterman wants the best for me and my family, without an ulterior motive. Will use them always!

Our plumbing issues started on 12/28 when our main line backed up and flooded our home at 4:45AM. We called RotoRooter and had someone come out later that day. The two technicians claimed they cleared the clog and that it was a simple toilet paper clog and charged us $600. A few hours later, a field supervisor called and told us that it was NOT toilet paper and that it was tree roots in our line and suggested we get a cleanout but that we were ok to use the facilities in our home. With the holiday, we did not start the cleanout process. After taking a shower on 1/1, the shower was draining slowly and then the toilet in that same bathroom started bubbling. My house immediately flooded again. We called at 4:45PM and was told someone would be there within two hours. No one showed up until 1AM. This technician claimed the first technicians did NOT clear the clog and that he was able to successfully do so. We had another field supervisor come out on 1/2 to go over getting the cleanout process started. He advised that since it was a Saturday, we would have to wait so that they could call the city to get zoning and clearance for the project. The cleanout process started on 1/6. The excavation crew started digging where they assumed our main line was and could not find it. They left for the night. They left their backhoe in my yard for two days and did not return until 1/8 unannounced. So instead of digging deeper, they dug up a huge portion of my yard looking for it, only to go back to the original dig spot and found it 2 feet deeper. Once installed (which it was crooked by the way), the field supervisor was supposed to have a water jetting crew come out and jet the line for two ours and then send a camera down the main line to see if we had any bigger issues on our hands. He contacted us about an hour before our appointment and told us he could not come because the office had been exposed to COVID-19 and he had to quarantine (this was after he was in our home and around our family with NO mask). He told us since he could not come out, he would get someone in contact with us. This did not happen. We called the office for two weeks to try and get someone to come out and finish the job since we were and still are living in a hotel (since 1/5). No one would call us back or come out to our house. Once our field supervisor came out of quarantine, he contacted us and got someone to come jet the line and sent his camera down. We had tree roots in the line and he also said we would more than likely need the lines replaced as they were old clay pipes. We worked with the city would agreed to replace the piping for us at no cost. However, when they came out, they had to completely removed RotoRooter's cleanout because they installed a 4IN cleanout and city protocol is 6IN. The city also told us they would come back and clean up the mess RotoRooter created in our yard at no cost. I have contacted our field supervisor numerous times to try and get a refund or at least talk to the GM, I have left numerous voicemails for the GM with no return and even sent a complaint to the customer satisfaction manager with no resolution. I submitted a complaint with the BBB and I am awaiting a response on that. Please DO NOT use this company. They clearly do not follow city protocol and once they have their payment, they are not willing to correct or work with you at all. If they refuse to refund I will be disputing the card charge and seeking legal counsel. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY.

I had five stars for previous visits. I originally called for service at 5pm, customer was very friendly. A tech was supposed to be their by 715pm. I received a call close to 7pm to give an update they were running late and would be longer, which was also ok. Around 745 I received a voice-mail that a tech was available, and to call back. I called back within 5 min and was told the tech was unavailable and just sent out. Which again was fine, but the got a call a 9pm it would be another 2 hours. I have no access to my toilets, and if they are that busy, time frames need to be more precise. I had to call another company who came immediately.