Best Residential Property in Atlanta GA

Excellent service, price, and fast response. I appreciate that Saturday is a business day for them because I'm too busy during the week and I don't want to pay the emergency rate. I called them Saturday morning and Harold came by just 3 hours later to fix my garbage disposal. He was very friendly and professional and he was able to unclog the disposal and get it working perfectly again, which saved me hundreds from having to buy a new disposal. The price was excellent at $89. I will definitely be using them for future plumbing needs. Thanks!

He was prompt courteous and did a very good job will use again

Carl and Stephanie came a day earlier than expected and fixed the entire pipe situation so I now have water. This is the day after Christmas 2022 and the county is covered with broken pipes. They texted me back on Christmas (!) which helped calm the nerves after the water problems that afternoon.

So grateful that today these experts traced the problem and within 2 hours had us back in business. Also the charge was very reasonable compared to other friends in my same HOA community. Appreciate your professionalism and kindness.

I haven't actually had work done by Fletch-Barney but just after dealing with their office manager Kristen. I can say she lacks professionalism, basic manners and organization to run an office.

My first interaction with her was getting a message that a work order had been placed for my unit. First I don't own a unit. I own an actual townhome. Had I heard of the work order? nope. So I call to confirm that she's called the right person.

To which I had an unpleasant conversation of her being annoyed of me asking details of what was supposedly an issue with my home. This was a Tuesday. She tells me she needs to schedule an appointment. I tell her I won't be home until Friday. She grumpily tells me to call back Friday.

I call back Friday morning and get some other girls that tells me the appointment had been set for 3-5 on Friday. I ask who set this appointment and she tells me my neighbor. So I ask am I needing to be home then. I was told yes. My schedule did not allow for that. I was told if I wasn't home during that time I may not have water when I return so I had to be there.

I rearranged my whole day last minute to get a call after three that afternoon to let me they weren't going to make it out due to the rain.

Then I'm given a new time of 3-5 pm on Wednesday. Again not asked if this is the best time for me.

It's 12:30 on Wednesday and there's a guy just messing with my water in the rain. Does he introduce himself to let me know he's there? Nope. Does he really know why he's out there? Nope. Did anyone call to give me a heads up about the change of schedule? Nope.

The dude was able to tell me the HOA sent. Well the HOA does not own my home so the HOA does not have the right to grant permission to my home so you actually have to make sure I'm cool with what's going on.

Purely gross professionalism at this company.

Update 3 weeks later.
I have asked to speak to the owner several times and be ignored. I got a call mid week again from Kristen telling me there is a work order on my place and she demands I be home Friday 3-5 (today). I return home from work later that day and I don't see any water coming from my place. I do see it coming from two doors down. So I call Fletch-Barney and get the after hours answering lady that was super polite. I ask can someone confirm that it is my place that needs the work. She tells me she'll have Kristen call me back. That was Tuesday evening. Wednesday no call. Thursday I call back and no one knows what up. Friday I call and no answer. The window was between 3-5. Well no one showed up between 3-5 today for any of my neighbors. Once again no consideration for people's calendars or lives. More complete unprofessionalism. My whole neighborhood is fed up.

People have been living with temporary water lines for over 6 months due to inactivity by Fletch-Barney.

Andrew has saved me 3 times in the past few months!! Our rental house was leaking carbon dioxide from the hot water heater and he took care of everything and tested over and over again in order to make sure everyone was safe. My handicapped mother was coming home from the hospital and he swooped in and replaced her leaking hot water heater so she could have a hot shower when she got home. He finally was in my basement at 9 p.m. the other night replacing another hot water heater for me as it sprung a leak on a Saturday and left my house to go to his last call for the night. What a worker. Very professional and incredibly hard working. I would recommend them to anyone.

These guys we're excellent. Super friendly and kind, extremely professional and clearly know what they're doing. We'll definitely be using them again in the future. Logan and his team are awesome.

Jay was extremely nice, professional and cordial. He thoroughly explained what was necessary to complete the job and got right to work. He was respectful of my property by removing his shoes each time he entered my home and cleanedup afterwards. After scheduling the appointment the day before the job was finished in less than two hours: and needless to say, I am thoroughly pleased with it. I would definitely not only use Palette Plumbing for any future needs, but also highly recommend them.

Quick service and great customer service

Randell was very prompt and fixed my problem same day excellent serv

Professional, they were able to com the same day to unclog a drain in our business. I would use them a gain.

Very professional!! Roger was able to come in and assess my leak situation immediately and have everything back up and running in no time. He and his assistant cleaned up very well and made sure they kept on their masks and shoe covers the entire time they had to go in and out to their truck. Five Stars for Quick Action Plumbers.