Best Plumbers in North Carolina

I had a water heater die in December. Joseph, the owner, came out personally and replaced it within 48 hours at a very reasonable price. He has integrity and efficiency and I will recommend him to everyone I know. His company name says it all, he treats others like he would expect to be treated.

Excellent customer service. Excellent workmanship. Very experienced and the only plumbing company I will allow in my properties.

My HVAC unit was having an intermittent issue that was only affecting the first floor. After the unit would come on, no air was blowing through the vents. This was the case with the heat and a/c. Initially, I thought the thermostat was going bad, so I bought a new programmable one (since I had been thinking about getting one anyway), but that didn't solve the problem. I then called Airmakers, explained the issue to them and scheduled an appointment with them for the next day.

When the tech came out, I explained the issue to him again. He made some adjustments to the thermostat and eventually made his way to the attic to look at the unit. He went from the attic to the first-floor thermostat a couple of times, and after about 30 mins he said he fixed it. I go downstairs to check, and the air was blowing through the vents. He said the thermostat was programmed wrong. When I asked why it did the same thing with the old non-programmable thermostat, he said it had probably gone bad.

That visit cost me $143.18 (diagnostic, labor and taxes).

Just over 2 weeks pass and I'm having the same issue as before. I make another appointment with Airmakers, letting them know that the fix to the thermostat didn't work. It must have been intermittently working.

The same tech comes out and after doing some checks at the thermostat and in the attic, he says it's the damper. He tells me that the damper is $400, and after everything it's going to be over $500. I'm thinking WHAATTT!!! But if it needs one, it needs one. And I assumed that after everything meant labor costs. I told him to do it. The total came to $530.18.

I asked him why the part cost so much when it's nowhere near that price online. I was seeing prices from $86 to $182. The part he installed was $86 on Amazon (srv21760 replace hw damper motor). He didn't give a straight answer but mentioned something about labor being a part of it.

I didn't get to see the invoice on his tablet device he had me sign. But when I opened it up in my email (30 mins later) I realized that, that after everything statement meant adding a diagnostic fee of $89 (again). I should not have to pay a diagnostic fee again for a problem that wasn't fixed the first time. It was the same problem, just missed diagnosed the first time.

I called Airmakers to ask about the $400 price tag on an $86 part (had to leave a message). Joel called me back and in so many words said that there are other costs added into that price. I was so overwhelmed by that price that I forgot to ask about the 2nd diagnostic fee I paid. And the more I think about it, the initial $143.18 should be refunded.

530.18 + 143.18 = 673.36
for an $86 part.

Second time using them. First was at our home and now at an office building. Courteous, professional, knowledgeable, and timely.

Na Kpa was a great technician. Professional, and thorough in his review of my HVAC system.

Aaron is a quality person and a better plumber.

David,Was very professional, he took his time explaining all the different options, and the different costs involved. He took pictures and video to show me exactly what was going on with the unit - that was someone taking customer service the extra long mile, impressive.The old adage is true you get what you pay for; experience, knowledge, professionalism, and great customer service.

Wes has come out to fix a couple of times to take care of issues for us. He calls back in a timely manner and comes out timely too. He does a great job and is so courteous. We highly recommend.

Plumbing is a luxury remember that

Best plumbing service around!!! I had a pipe leaking in my yard, and the leak was so large I had to keep the water off to save thousands on my bill and keep my yard from turning into a lake. Having to keep your water off during a NC summer is not fun to say the least. And as I'm sure everyone can attest to it was extremely stressful trying to get it fixed at a reasonable price. My neighbor uses Welch Plumbing and spoke very highly of Shawn. Well the day after being contacted Shawn has completely fixed it and I have water again!! A tree root had compromised the pipe, the root is now gone the pipe has been replaced, it was done so quickly and seamlessly! If you want clean, quality work, with amazing affordability, a quick response time and top notch professionalism you need to call Welch Plumbing. I know in the future this will be the only plumbing company I use!! Thank you Shawn!!

Very friendly and reliable team!

I’ve lived in Cary for 34 years so I’ve a lot of experience with various plumbing businesses around town. Called an obvious Cary plumbing business to have a state of the art Toto toilet installed in our guest bath. When I mentioned the water supply line might have to be moved by inches to provide clearance for the toilet, they told me they don’t do that kind of work and to hire a contractor. Not much help! So I called The Art of Plumbing and over the phone after a pic, Eugene figured out that the water supplies valve could be offset without touching dry wall. My fault that I had lost the rough-in pipe for the toilet but Eugene persevered and finally got the part from Japan. He sent Stephan, a master plumber from Ukraine, to do the installation and it was done quickly and correctly. These guys truly know their business and have a wealth of experience.

Top Quality Work and Service

Great and timely service. Easy to schedule appointments

James was professional, knowledgeable, and an all around good guy. And of course, he fixed the leak we had. He came highly recommended from a good friend of mine and I will continue to request him in the future. Thanks!

Please don’t trust these people, the driver of their truck has no concern for other people’s safety and I wouldn’t trust any of them in your home or business.

This company came to clear a blockage to my sewer by using a cable machine. They could have accessed the blockage using the basement instead they took the toilet out which will not be covered under warranty. I was charged $850 plus tax just for this. Stay away from this over priced company