Best Businesses in Massachusetts

Well done

If you want to receive Five Star quality, professional, courteous, and timely service, I recommend you contact Sam at Alpha Omega Heating HVAC! We've had Sam at the house a few times now for various projects and have nothing but praise for his work. He shows up at the time agreed upon and doesn't quit until the job is done. He keeps you advised as to what's going on with what he doing......... and he notices things that can be improved and brings them to your attention. The best part is he's a very personable, likable guy. No complaints here!

My usual plumbing contractor recommended Drain Stars to clear a difficult clog that I couldn't reach with a 20' snake. They called back quickly, scheduled an appointment within hours, arrived right on time, assessed the situation, and took care of the problem. Andy and his associate were polite, clean, and efficient. I'll use them again, and I'd highly recommend their service.

I reached out to Narrow Way to help with the plumbing of a kitchen remodel. I spoke to Mary who was very cheerful and promptly helped me set up an appointment. They sent me Mario to take a look at the work and he was very helpful in his recommendations. He never followed up with the actual pricing, even though he called me to tell me he would.
Fast forward a few days, I call and speak to Mary again who prompts Mario to call me with pricing. We spoke and committed to a date and time of when they’d complete what was needed.
This is where it goes downhill. When it came time to actually get the work done, they sent Steve who showed up an hour late (without reaching out to let me know that). When he showed up to do the work, he was inside looking at things etc. He me that he needed to leave to go get a part. When he came back, he informed me that his supervisor advised him to stop the work because there were unexpected things (based on pictures he sent in) and that the quote they gave me wasn’t enough to cover the work and they needed to bill me by hour instead. So 2 hours in, nothing was accomplished. They insisted that another supervisor needed to come out and assess the situation which happened on a Friday afternoon. After this supervisor’s visit, I was told that I’d have an appointment for the following day, Saturday at 7:30 AM. I get a call from Jose at 8 AM to let me know that he won’t be able to come until 10 AM because he’s dispatched to an emergency. 2 hours later and he still no showed.
Backdrop to all this is that I had to arrange for other parties to be there (contractor to install cabinets after plumbing is done) along with an electrician to hook up the dishwasher. Due to their flakiness and lack of commitment to their word, I had to pay everyone for 2 days worth of work for nothing being completed. Even though they present a good front when comes to talking, they lack the professionalism and substance to be reliable to actually get the work done - which is what matters in the service world.

Zach and Barry came to do the annual maintenance on our tankless hot water system. They were very professional and obviously knew what they were doing. By chance they picked up some things that needed attention to our 2 year old heating and a/c system. One issue they took care of immediately and the other is being addressed today (they came yesterday). We also booked our future services on the spot. A great find!

I plan on calling again for my yearly boiler maintenance.

Lost heat to our home, called McGrath Plumbing and a person actually answered as opposed to an answering machine for most other companies. They responded quickly on a snowy stormy night, diagnosed and repaired the problem in quick order and had our heat back on in no time. The charge was most reasonable, more so for it being a weekend and a snow storm. It is nice to know there are still old school local companies which do great work for a fair price. Will use McGrath Plumbing in the future for our plumbing heating needs and definitely recommend them to others.

Michael L. is always awesome when he comes to our house to do any time of maintenance/repair! Simply the best!

Excellent job, quick and reasonably priced.

Michael with Presidents Plumbing was super responsive when I had a problem with my heat. He took care of the issue and I had heat within an hour. He was super professional, explained the issue & how I can prevent it. For sure someone to rely on!

I recently added a bathroom to my basement. The first plumber I hired was a disaster. Nothing he did was right. Nothing was up to code and never would have worked properly. I fired him and called Pennacle Plumbing. They came the same day I called and were amazing. Unfortunately everything that had been done had to be torn out it was so bad. Pennacle gave me a very fair quote to re-do this mess. They did an amazing job. Their work was top notch and everything works beautifully. They showed up everyday on time and are very dependable. Charlie the owner and his staff are very trustworthy. I was very comfortable leaving them in my home when I wasn't there. I will never use anyone else. This is a GREAT company.

So, we all know plumbing emergencies alway happen on holiday weekends, right? Of course! We lost our hot water Friday night. Spent hours Sat leaving messages with answering services, waiting for callbacks.. UNTIL we found Jay at Aaron Plumbing, who ACTUALLY PICKED UP THE PHONE and asked detailed questions about our situation. He and his father came out the next day and took care of us. That's the bottom line: they were responsive, and took care of us. Highly recommended.

My wife and I have used Nally Plumbing for all our plumbing needs. Don and his crew are very responsive, professional and they stand by their quality work.

Tom was great to work with! He had a fast response time to all of our conversations. We had a hot water heater replaced (he also took out a our cement lined hot water heater out that other plumbers were scared to touch). We also had a gas line installed for a new stove. My husband and I were very impressed with all of their work and would love to work with them on other projects on the future.

Great, efficient, timely, professional.

Vincent is an absolute gem! I’m so lucky that I found him. I found him on a forum discussing a complicated problem with my heating system. Countless other plumbers had tried and failed to fix it. When he came over he told me that it was just two wires that were switched. I have hired him for other things since. He was here yesterday to fix a rotted out cast-iron drain pipe that was embedded in my wall. He cut out a perfectly clean square,did the work, replaced the square and cleaned up every speck of dust. Also he calls you right back and is super responsive. He’s a very intelligent and hard-working man. I cannot recommend him highly enough!

This is without a doubt one of the MOST rude people I have ever dealt with in my life. You will not get heat working if you deal with Paul. He does not care if it works, and he doesn't care about legal minimum heat regulations or how much money you waste trying to get your heat up to 64F on days when it's less than 15F out. He doesn't care and it's not his problem. Do business with anyone BUT him.

Given your previous reviews, please take the time to consider your answers. They definitely come off the wrong way and aren't inviting or welcoming. I understand it can be frustrating to get forwarded a job request on a quote but customers are still interested on any estimate they get. I thought it was me reading the tone a certain way by your response, but after seeing your reviews there is a pattern. Why start with 'We don't do cheap projects' ... and then suggesting what I can look up online' understand that perhaps that is exactly what the customer is doing ( due diligence) and doesn't need suggestions on how they sort through estimates. All you have to do is provide the quote, and feel confident on what your company provides. Please take the time to consider approaching yelp inquiries differently.