Best Businesses in Phoenix, AZ

Not a fan or a relative. This review is authentic. Contacted this company by e-mail. No response. Called and arranged a roofing inspection with Kyle. Inspection never happened. Called to complain and spoke to Rick - whose attitude was offensive and insulting.

Rick was not interested in resolving the matter, simply passed the phone to Kyle who made some excuse then hung up the phone. AFTER posting negative reviews, Thomas Roofing had an epiphany, offering apologetic and contradictory alibis. Oh well. The train has left the station.

In terms of customer service? There clearly is none. Be wary of a company that fails to respond to e-mail, schedules appointments but fails to follow through and is totally unresponsive and insulting to the resulting customer complaints.

They did a great job replacing my roof. Prices were very reasonable. Precision Roofing was very helpful and responded quickly. Work was completed quickly too. Highly recommend their services.

VERY UNPROFESSIONAL OFFICE STAFF AND ACCOUNTING - ESPECIALLY DURING A GLOBAL PANDEMIC !!!!

DO NOT USE THIS SERVICE -

We had Capstone Roofing come give an estimate and set up an appointment a week later for the roof to be repaired.

The repair specialist did the repair and said that he would make sure to perform a quality test on the roof and we agreed that would be ideal to insure the repair was sufficient. That was in early April. The test of the roof was never performed.

In addition to that miscommunication we just received a threatening notice that our payment was overdue - even though this final test has not been completed and the repair was only done two weeks ago - so payment is technically not even due for two more weeks.

The person I spoke with was totally unprofessional and not at all empathetic that we are in the middle of a global pandemic and that we will be sure to make payment when it is due in two weeks - they are completely tone deaf and not at all concerned for the customer!!

The way this was handled in all ways was VERY UNPROFESSIONAL and I definitely would not recommend this service.

With respect -

If you need someone for roofing or siding. Contact Scott with Tacheny Exteriors! Highly recommended, quality service.

Rude...I requested a certain day of the week to have an estimate done. Never called me. I guess they have so much work they don't need mine

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Gorman roofing company is a inconsiderate company that leaves their company trucks parked in apt space parking that is meant for residents and not ment for big box trucks. They take up 10 parking spots all day.

As well they leave their hazardous roofing chemicals out for anyone to get into. When they should be stored safely and correctly.

Adobe ridge apartments

Responsive, professional, fair and reliable.

I recently purchased a home, whose previous owner had a new roof put on by a different contractor only two years prior. During the purchase period, the home inspection determined that the chimney flashing was not sound and some moisture was entering the attic space. My attempts at having the original contractor correct the work in a timely manner was to no avail. I did some research and contacted Imperial. The owner was very responsive from the initial request for assistance. He came to the home to inspect the roof within one business day, and got his crew to replace the chimney flashing one day earlier than his initial promise.The owner and his entire team is diligent and responsive from the very beginning. I would certainly turn to this roofing company again and will recommend to friends and family.

Gryphon Roofing was excellent, fixing a complex leak as well as the mess left by the first roofers we had. I could not be more impressed and pleased with Alberto, who worked alone (!), speedily and skillfully, and shared photographs that documented the work done. The contractor, the office staff, and Alberto were all friendly and professional. Thank you, Gryphon, and as for Monsoon Season... bring it on!

I recently used pinnacle roofing to replace he underlayments on my roof. The job itself appears to be well done, however they left a mess behind when they were done despite the contract stating that they were responsible for cleaning up all debris.

As background, I was scheduled to have our roof done in mid July, however pinnacle called me in late June to see if I’d be interested in having them come early. I was going to be on vacation was assured it was no problem as they did not need to access the house.

The mess started they day before I left for vacation which was the first day they started working. After work, I came home to find our pool filled with debris and nails that could’ve wrecked the pool cleaner. When I called pinnacle to explain the issue and my concern given that I’d be out of town, they told me that the pool should’ve been tarped and that they would take care of it.

I returned home from vacation after the job was complete. I immediately found ~10 large nails in the driveway that could’ve easily wrecked my truck tires. I also walked to the backyard to find all of our plants dead and the pool water dangerously low. I later discovered that the water to the house had been shut off while I was gone and not turned back on.

I called pinnacle about this and while they did come out to inspect the quality of the roof work itself, I received no apology for the nails or the water being turned off. Instead I was told that they didn’t turn the water off to the house and that it must have been someone else despite them being the only ones at the house that week. When I asked to be refunded for the $200 we paid to replace the dead plants, they would only credit $100 (this was a $12k project). Their lack of accountability to the sloppy cleanup job by their team makes me think this is a common experience with this crew. If I were to do this job again I would use a different company.

After a recent heavy rainstorm, I discovered the need for immediate roof repair. I spoke with Turner Witt and found him to be very honest and forthcoming. I invited him to quote and I was pleasantly surprised to find that his quote was in the low to mid range, but more importantly his scope of work was well thought out and explained. During repairs, no detail was left undone and their cleanup after the job was complete left me with the satisfaction that I had made the right choice of contractor. Next Gen is the real deal! I highly recommend this roofing contractor.

We needed a new roof and from the beginning this company was so easy to job with. Leonardo was nice and easy to communicate with. The crew that arrived out made sure our landscaping was covered and even took our patio furniture off the deck to keep it clean. They worked into the dark to make sure they cleaned up everything from the area around our home when they were done. Very thrilled with the results.

There price was very fair and they did a really good job. They come back every year to check and repair if needed and that's included for 5 years.

Sean and Brian did a great job on my roof. Perhaps just as importantly Sean spent lots of time with me beforehand making sure we got the job right and helping me with some other paperwork I needed to complete. There were some extra things I wanted doing on the roof and the team went out of their way to do these to make the job perfect. Altogether a great experience.

We recently had our roof done by Priority Roofing, I cannot speak highly enough about this company. They were wonderful. Best price after several estimates. Colten, project manager, was courteous, polite made you feel comfortable explained every detail for the whole roof replacement. Richard, the owner, came to our house, was courteous, polite went over everything. They started on Saturday and were done on Monday. The work crew were very efficient. Richard and Colten came out on Monday checked the work, anything we had questions about were addressed. The clean up was spotless. So pleased we selected Priority Roofing, would highly recommend to everyone.

Very professional and knowledgeable. They fixed a leak in my tile roof within a half hour. I will be hiring them when my roof need to be replaced. Would recommend thier services.

This is a great company, ran by wonderful people. Highly recommend!!

Very unprofessional company I would not use them.I was just run off the road by one of their drivers and upon callingThey really did not care..Obviously ... spoke with Dean he was trying to be polite but unhelpful , then traffic supervisor hung up on me because he was rude and interrupting me, I'll get his name later. If you read other reviews you will see other people had problems with their drivers cutting them off on the road and being rude. until I speak to the owners of this company about their driving policy I will continue to let people know about this company and the way they act and treat people. It is very clear the only thing they care about is a rolling billboard sign, not the safety of people. I know if I own the company and I had drivers for me cutting people off on the road they would not be working there much longer I wouldn't be defending them in any way when you work for a company you represent that company especially when you're wearing their logo and driving there logo. No the incident occurred a few months ago and all the information was given to Dean and he knew exactly who the driver was but I'm sure that's been swept under the carpet. Take it up with Dean I tried to respond to your comments but I couldn't so I just added to my review. I do appreciate you reaching out as the owner and asking this information I wish you were as attentive a few months ago I had the information. Turned out almost 1,300 people so am I review on your company just one person didn't do business with you out of that 1300 my job is done. I honestly didn't like the way I was being spoken to by your employees besides the lousy driving

Uses scare tactics, provides fraudulent information, and overall terrible customer service!

After multiple reschedules and a no-show, a worker came to my home unannounced, violating their own contract. The worker did not say a word to me when he arrived and just suddenly left in the afternoon. I have no idea what work was done and there was no further contact until I received an invoice days later. After multiple failed attempts of requesting documentation and an explanation of the work done, I finally requested someone come over with me present to document what was done. I later found out that owner Jack Ruffino had already been over the day prior to photograph, without my permission, and therefore trespassing on my property.

After reviewing the photographs, they didn't even cover the full scope of work. After various emails and a phone call from Mr. Ruffino, we finally had an appointment for him to be at the property on walk through what work was done, document it, and for us to attempt to settle the dispute. Mr. Ruffino did not show and did not attempt to contact me in any way.

I emailed them again to express my dissatisfaction and to remind them that I would not be available the rest of the afternoon due to work obligations. They claimed Mr. Ruffino had lost track of time with a client and was on his way, but at this point our scheduled time had passed and I had other work obligations. Mr. Ruffino responded that he was tired of playing games and that he would be placing lien on my property and sending me to collections, even though he was the one who had no-showed our appointment.

I offered to resolve the issue multiple times if they would compromise on the final price, since there was no evidence of what work was performed and the service had been terrible - each attempt was ignored.

A few days later, I received a FRAUDULENT AZ Preliminary Twenty Day Lien Notice for the full amount, even though the work had been performed more than 20 days prior..Mr. Ruffino even admitted to the time frame of the job in an email he sent.

(Translated by Google) It is a commercial and residential roofing company

(Original)
Es una compania de techos commercial i recidencial