Best Service Call in Phoenix AZ

First of all... Price! I had 3 estimates for a total floor replacement of a 1600 sq. ft. rental property. The first two estimates were $17000. Atomic came in $7000 less, with comparable quality luxury vinyl planks. The owner of Atomic was personally involved, offered excellent ideas and was clear that the end result goal was a satisfied customer. He got personally involved in some of the glitches that happen with any construction job and made sure the end result was a great experience in the end. I have another rental that's going to need service soon, and the first ones I'll turn to for an estimate is Atomic Construction. I am an extremely satisfied customer.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

This company installed my House Floors, offered great product for better price and did professional and quick install.
Thanks again!

I was pleased with professional and fast service, and competitive pricing. Thank you TJL Floor Removal!

Great customer service and labor. Santo painted our house within two days and I can't be happier. Santo is professional and serious about his business. He went above and beyond and with a fair price. We're looking forward to do all our flooring with him sometime next month. Highly recommended!

Ivan did an excellent job installing our carpet. It looks great. They were very courteous, professional and fast. Carpet connections were seamless. Great ? work I would recommend Express Flooring to everyone. Thank you Ivan ? for a great ? job well done.

Epoxy Werx is the most responsive, professional, and friendliest contractor I have dealt with in my whole life. I called them up at 10 pm and the owner talked with me back and forth for a while to answer my questions. Ironically, an appointment fell through and they worked me in for an appointment two days later! They drove from Phoenix to Prescott for no additional charge. They were on time, so detailed, and so friendly. My neighbor is getting his done because he was so impressed and I am confident others I. The neighborhood will follow suit. What a remarkable service from two amazing skilled workers. My bone colored epoxy with light chip looks beyond fantastic. If they move to Prescott they will be millionaires with all the work available out here ? Thanks guys! Highly recommend.

Romeo has done several of my coworkers countertops and did my kitchen. He is very fair and does excellent quality work. His team of installers are professional and efficient. Five stars.

Juan has taken care of a number of projects in our home, large and small. Always efficient, friendly, and quality work. Thanks Juan and crew!

After searching many vendors for the purpose of getting new granite countertops for my kitchen and hall bathroom without finding the kind of quality stone I wanted, I found Petrus Countertops and was immediately well-impressed by the slabs at their warehouse. They hand-pick only the best granite and quartz. I was able to find exactly the kind of grey granite with white streaks that I had in mind. Compared to big box stores and chains, their granite seems more like marble, and can provide unique slabs that bigger chain stores can't. I also was very happy with the quality of the installation work, and the fact that they provide removal of old countertops, the option of adding sinks, and an in-house plumbing service to disconnect and reconnect the sinks and fixtures. I highly recommend Fabio and Luiz at Petrus for all you stone countertop needs.

Tony did a great job. I am already putting together my next To Do list.

Great service and professional installation of both our kitchen and bathroom countertops. We shopped around a lot and for the price, service and product selection, you cannot go wrong chosing L&M.