Vickie Hardy

11 months ago

My experience with Express Flooring has been horrible. Their product & services are not at all what they advertise. Their selling tactics are manipulative & deceptive, and Customer Service is the worst. For medical reasons we had to replace the carpeting in our home with a hard surface flooring that would accommodate a wheelchair for my father. The Express Flooring sales Rep/design consultant we spoke to was Cory Hoffman. After meeting with him and explaining our needs, he recommended we go with luxury vinyl plank flooring assuring us it was high quality, durable, waterproof, and long lasting. I asked him about the 2-sets of curved stairs we had in the sunken dining room, and if they would be an issue. He assured us it would not. I let him know we were wanting next day installation and was told all we needed to do was inform the scheduler of that. We signed the contract, and everything went downhill from there. When the scheduler called, we were informed that next-day Installation was not available. Then, during install, it was determined they were unable to do the stairs as promised. We ended up getting 6 months of the run around and resolving the problem ourselves by permanently squaring off the stairs for the correct stair nose to fit. We thought everything was good, until three months later when the floor planks started lifting and peeling. I’ve brought this to their attention and filed a repair request 3 months ago and am still struggling to get a solution. Upon researching, I found that the flooring they installed does not meet residential wear standards and was of extremely low quality. Trying to speak with someone who can help me is nearly impossible. My calls & voice messages are ignored. When I do get a call back, I get excuses and the run around. We are now over a year since the contract was signed and still don’t have a resolution to this issue.

J Ornelas

a year ago

The floor looks great! We were so excited and pleased that we failed to see the blemishes and they did not point them out to us.I patched up the cracked base board but since we will have our other rooms done, I thought they could nail in two nails/ staples.They did mention finishing the gap underneath the base where the rolling mirror doors roll on.The height of the carpet was thicker than the tile.It will refute another piece in the corner by the door.I would like them to return to do our other rooms and we would just communicate better.Thank you,John and Deb Ornelas

kelli ritchey

a month ago

I want to start off by saying that John M went above and beyond to get us what we were looking for. The entire team had excellent customer service. Express flooring did a great job from start to finish. From meeting John through the completion of the installation, we couldn’t ask for much more. The installation was quick, Christian and Encanto were very professional, fast courteous and respectful. There was a different crew that came out and replaced our carpets, I didn’t catch their names but Our floors came out beautiful. They left our home clean. We are very happy with the outcome, it feels like we’re in a brand new house again! ??

Elizabeth Wilson

6 months ago

Express Flooring was excellent from the consultation with Corey to the installation by Jesus and Angel! The communication was great, everyone was friendly and professional, and my floors look beautiful! It took me a long time to make the decision to replace my carpet with luxury vinyl and I’m so glad that I finally did it!!

Racheal Cameron

4 months ago

I have never felt less like the customer except I had to pay the bill. We ended up having to accommodate their schedule the entire time and they showed up unannounced or at the wrong time consistently. On day one we received a text that they would be there between 1-3 and they showed up at 9:20 in the morning with the wrong color and incorrect supplies. The next day they were supposed to wrap everything up and didn’t have enough of the correct color, didn’t have enough trim, and lost two pieces of our baseboard, and had to come back and install replacements for those (unannounced on the wrong day). Then they didn’t have enough trim again and we had to make time for them to come back a fifth time to finish up after two weeks since the start date. Any time the installation team gave us a day or a time window that they were going to show up it never happened, then they were unreachable. We would have to call the office, wait for an installation manager to call us back, she would have to call them, and then relay to us what the deal was. They cracked several tiles, left grout all over the floor that I had to scrape up to remove, and did a really poor caulking job. I will probably have to go back and touch up and make it look better before I can really call it done.

Lourdes Burnette

5 months ago

Freddy and Alonso were on time, professional and friendly. Great doing business. Connor the Representative visiting us previously was very professional, on time and gave us suggestions on colors, and options. Very friendly and easy to talk to. The installation was immediately the next day. We are very happy customers. Thank you!!

Phillip Urioste

2 months ago

I’m giving this company an f all the way around. Remind it took 2 years to get this answer. To start from the beginning, we had express flooring put our wood flooring in at a cost of thousands, before we had it installed we asked about warranty which we always ask, so there wont be any misunderstandings between us. We’ll not even a year has passed and our floor starts peeling, we knew it was warrant because the sales man said it was waterproof and pet proof so we were sold on that. We called it took a year to get someone out here after multiple phone calls, they finally came and took pics I got yo tell you the guy was cool and professional, we even told us our flooring is warranty with what’s going on with flooring. We’ll yesterday I talked to very rude, unprofessional lady named Maribel, she was unwilling to help or even listening telling us the floor is not covered see that was wrong. I will never recommend this company to anyone. We used them because they were the only company to come out where I live. Once again do not use this company go with someone else. It one comment I was reading one lady had to go to better business bureau maybe that will be my next recourse. Mad in Apache Junction.

Lacey Tomassoni

8 months ago

The dogs ruined our carpets beyond fixing and we were on a limited budget. Empire, that had installed the carpet, gave us a ridiculous quote even with a repeat customer 'discount'. Our Express sales guy didn't yank us around and was able to find a vinyl plank that we loved the look of. Not only could we afford the room that needed it but the ENTIRE first floor of our house for our budget!! The installers were not 3rd party, were friendly, professional, and could have finished in just 1 day if we didn't have so much junk to move. Oh, and we didn't have to wait. The floor we chose was in stock locally and could have been put in the next day. Also was the only place we have ever heard of that has a lifetime warranty on labor and 50 years on the flooring at no additional fees (not the case elsewhere, they all had these options but for a very steep fee). My house is perfect now and guests love it too! Thank you thank you!

Karina Arceo

a year ago

DO NOT USE THIS COMPANY. They promise life time warranty but it will literally take you a life time to get your floor repaired. We got an instillation back in May and it’s now December we were still waiting for a call back to schedule someone to come and fix our floor. We had to call for the 8th time to speak to a manager (Justin) to finally put us on schedule. Today was the day they scheduled repaired and no one showed up. Justin said they’d be here at 9am but then we got a text saying arriving 2pm-4pm. It’s past that time and still no show. When you do call to speak to someone they hang up on you or give you attitude as if you’re the one that’s bothering them. It’s been 7 months with the floor and it’s already lifting and instead of fixing the baseboards they just stuffed the gaps with caulking. No sense in paying for “lifetime warranty” when company is unreal able and not professional. The only decent person we spoke to was Gabby. Everyone else, hanging up on customers does not solve problems.

Tammy Talley

a year ago

Do Not hire Express Flooring unless you want your laminate flooring to be installed incorrectly, uneven, not locked together. Your cabinets, baseboards and refrigerator damaged from installers! We had tried to get Express flooring to send qualified installers from the first day when the flooring was being installed incorrectly. Express Flooring would Not honor our request and 4 years later we are still trying to get our flooring fixed . Recently Express Flooring offered for US to pay $8,000 for new flooring. Why would we pay again and trust Express Flooring?! They do not honor their lifetime warranty!

Gail Elbourne

3 months ago

Great experience having both my LVP and carpet flooring installed. Everything was handled with care and my time was valued. Would definitely do business again with Express Flooring and their team!

Gary Alba

3 months ago

Express Flooring was completely professional from start to finish, the installers were on time, polite, clean & removed all of their trash it was like if they were never in our home with the exception of having our new flooring, we highly recommend them for all your flooring needs.

Aljereau Manabat

6 months ago

I had an unpleasant experience with this company. First of, very misleading ad on Buy 1 Get 2 Free Rooms. What I wanted to get done was install tiles in the living room, dining room, kitchen, family room, laundry room and bathroom. The sales person said it should be separated by doors like bedrooms, so the rooms I wanted done were not part of the ad. Realizing it now, itfelt like the sales person was pressuring me to do it.The 5 day tile installation project that started August 26th, 2022 was completed on September 23rd, 2022. Phone calls after phone calls for scheduling people to come finish the job, fix the gaps and move things back. Installers showing up without the 2 hour window as stated on the contract, so I was not home, or I was sleeping. And when I got home or woke up, the tile installers already left. The tile installers said the baseboards are done by different people. Express Flooring sent 2 guys to install the baseboards. Gaps in between the tiles and the baseboards are noticeable. The baseboard installers said the tile installers are the ones who should fix the gaps and move the furnitures, washer and dryer back. I couldn't find my door stoppers and the springy things that stop the door from hitting the wall. Issues and concerns were not communicated within Express Flooring employees. Erik, contact from Express Flooring apologized for the major inconvenience but when I asked for a discount, he said he will look into that and he even said he will bother the level above him, to see what they can do. I know it is too straightforward of me to ask for a discount, but that was a major inconvenience. I was not able to do laundry for a few weeks, the house was full of dust that I had bad allergies. DUST EVERYWHERE. 4 of my fish died because I had to disconnect the big filters to move the tanks. I had to reschedule my work and took days off due to this. Loosing my money in the process. I had to ask my parents who live 30 minutes away from me to stay at my house while the installers were there, another inconvenience for my parents. Cathy from Express Flooring asked me on Oct 4th if the project is completed, I said yes and asked for the update on the discount that I originally asked Erik about. I asked that on October 4th, even now, October 12th, no update. No one tried to contact me after that. I have more details to share but it does not fit here. Please help me with this.

Christine Brown-Clower

a year ago

We hired Express Flooring at the suggestion of our Kohler designer who knew a guy and could get us a great deal on tile for our bathroom remodel. We chose to do tile in primary bathroom and extra bathroom upstairs. The setter that came didn't cover anything and spilled concrete and grout all over our stairs and left a mess by the outside gate where he mixed. However, that really is not our issue. The setter broke both toilet valves over-tightening them and reset our primary toilet incorrectly and we woke up the next morning to our living room ceiling having water coming through and all over our downstairs laminate flooring. Thirty plus calls later and nothing has been done. We had to hire mitigation and reconstruction group ourself and are having to pay the deductible to our homeowners insurance. Yes they will subrogate it. The real problem is that the setter did a horrible job cutting and setting the tile and we have a crack in one of the tiles and it needs to be replaced. And after over 30 calls we can't get anyone out here to fix it even though our contract reads that they guarantee the work. This has all happened in the last three weeks. We started with a shower remodel and now our house is a catastrophe. I have filed with the BBB and starting the complaint with the Registrar of Contractors.This company hired a sub-par tile setter and does not even back up their work or damages caused to our house. We are over $8,000 in damages as we speak and three weeks in to trying to return our downstairs to normal.I advise not do business with this company ever!

Ray Garcia

2 months ago

Emilio and Fernando were exemplary. They were always on-time, courteous, pleasant, knowledgeable, prepared, and they cleaned up after themselves. Our family is very happy with the new look of our upstairs.

Ace is A God!!! KISS

7 months ago

Tyler was our contact person who came to our house and showed us all the samples. He was fantastic. Very polite and considerate and showed us everything and gave us great recommendations. 100% top notch. Jesus and his helper were the installers and they came on time, contacted us, and did an excellent job. I'm very pleased with the pricing and overall products and everything from Express flooring. Great customer service. Thank you.

Lorraine Jacques

a year ago

I am very dissatisfied with the service and quality. We got new floors and baseboards throughout the house in early August and they still are not finished. The corners of the baseboards are a natural wood color while the remaining is white. Some of the baseboards are not sealed. We have a toilet in the master that was not sealed correctly. I’ve reached out to the sales rep multiple times with no response. The set completed date was 8/7/21. I’ve asked for a lead installer to come and see for themselves and I just get the same crew coming back to ‘try’ and fix what’s wrong. There was glue left over the floors. The luxury vinyl was pulled up when they removed the refrigerator and was told they could get a piece to replace it and still no word back. Didn’t receive any extra vinyl for situations like those. The floors were not even cleaned after the job was so-called finished. I would not recommend this company to anybody.

Kelsey Calfee

2 months ago

Express Flooring did a great job from start to finish. Customer service was excellent! The install team was amazing! They were professional, fast, courteous and respectful. Our carpet looks amazing! They left the home very clean. We were very happy and would use them again!

ZSS

a month ago

Alberto did our floors the other day and they are beyond beautiful. He was kind, communicative, and worked fast. He left no messes and answered all of our questions. He left an impression on my father-in-law so now they're going to get their flooring done and plan on requesting Alberto.

Jackie Mcgrail

3 months ago

Job well done! Crew came early and provided plenty of head time. The floor came out great. The crew was extremely talented and respectful of my home, and my animals very pleased overall.

Md d

5 months ago

If I could give zero stars I would. Beware. From beginning to end this was a nightmare. I had laminate floors installed in two bedrooms. They told me they needed extra money to buy materials to prep the floors so it would not squeak. While I was not happy about this, I messed the job done as my room was already torn apart so I gave them the extra money. Two months later floor started to squeak by the entrance of the bedroom. I called for them to come out. They scheduled appointment and never showed up. I called again, they scheduled appointment and a gentleman came and quickly took a video of the squeaking and said someone would be in touch for repairs. No one ever did. I called again and this time they sent another gentleman and this one kept pushing on the floor so hard first inside my bedroom and that made the existing squeaking worse as I m sure he loosened the boards underneath and then I could not believe what he did next, he started doing the same thing on the adjacent floor outside of my bedroom which was not installed by then, and caused squeaking there too. I asked him to stop. He left. Next I had the repair guys come. They were well rehearsed as they pushed on the floor inside my bedroom and outside and heard the squeaking and proceeded to tell me that they cannot guarantee any repairs because the squeaking could be caused by so many things especially cause there is squeezing outside my bedroom. They gave me one excuse after excuse. They told me the manager would be in touch but I never heard back from anyone. Two months after installation should never result in squeaking. It’s their job to Oreo that floor and insure solid installation that would last for years to come. Beware of this company.

Alex Landon

4 months ago

This is Teresa Landon writing another 5 star review!! I already gave a glowing, much deserved review for our installer, Mario Arroyo! I also want to give a 5 star review for Maria who set up all of our consultation and installation appointments. She literally made it all happen. She is amazing!! She is very knowledgeable, professional, patient and friendly and compassionate! Also, a huge thank you to Kathy who gave us an install appointment first thing in the morning, per our request. She was awesome!

Shawn B

8 months ago

Worst experience ever from your project Manger(molly) and the schedule guy (Jason). Only had to call you guys 3 days in a row to get someone on the phone. Then I was schedule for sat install only to get canceled and rescheduled for monday (today). I was assured by Jason my installers would be here after 330 and would call me 30 min before they got here. The showed up at 215 no phone call and kicked my painters out so they could install. Called molly and she pretty much told me she wasn't going to do anything for me even though i had to leave work early, my paiters did get to finish and my house won't go on the market in time. I pretty much said oh well. And to top it all of they dented my stainless steel refrigerator in front of my realtor and i as they were packing up. Of course when I call and ask for molly she is unavailable and so is anyone eles who can handle this matter. Supposedly they will call me back but we will see. I really hope Express flooring see this and someone decides to reach out and make this right. i will update if someone ever calls me back.

Donna McGunigal

4 months ago

We are thrilled with our experience with Express Flooring!!! 5 Star company! Jared was an excellent sales rep and Julio did a fantastic job moving all of my furniture gently and installing the carpet in a timely manner! Both were very pleasant and great to work with! And I love my new carpet!❤️

Janet LeBlanc

6 months ago

Our carpet installation was very professional and the installers were very polite and efficient. My grandkids came that afternoon and enjoyed the new carpeting. Thank you very much.

Kelli Coleman

5 months ago

We had our carpet and tile replaced with luxury vinyl planks from Express Flooring and we are thrilled! The new floors were installed next day and the process from consultation to finished floors was done within 5 days! We are impressed with everyone at Express Flooring. They are such an amazing team to work with and we will love our new floors for many years to come! Thank you for everything!

Ed Hooten

a month ago

We had new flooring installed in our entire home (2200 sq ft) by Express Flooring. Dealing with Express Flooring was great. Calls were returned promptly, my contact, April, was always friendly and courteous. The install crew led by Clemente were extremely friendly helpful on moving things around, keeping dust and debris to a minimum. They also cleaned at the end of every day.Yes, this was a huge job, but it went well considering what was done.If you're considering flooring, ensure April is your store contact and Clemente is your installer.

Sandy Rhoads

a year ago

This a photos of my 2 year old carpet from Express flooring, not caused by moving furniture but from installation issues. A carpet expert from them stated as soon as he saw it, that it's defective. After that, I haven't been able to speak to anyone that will take action on the claim. I was told by a receptionist to have it cleaned an submit a receipt before they would submit the claim, the rep from zerorez laughed and told me he would be ashamed to take my money to clean it, that the pattern of the ripples proved it was definitely a carpet quality and installation issues as did their own rep, but beware, because needless to say no one will contact me or answer my calls to resolve this huge problem!!

Polly Ocampo

3 months ago

We had a really good experience with Express Flooring. They’ve kept us updated with all the little details and ensured everything ran smoothly from start to finish. Our installer did a great job and was super professional and courteous. Thank you Express Flooring! We love our new comfy carpets!

Goddess

4 months ago

The 3 guys who came to do the install were on time. They finished
in an earlier time frame than expected. My flooring looks great! Especially, after having ugly carpet for over 10yrs.

Cindi Wilson

5 months ago

Tyler came out, helped me with flooring selections. He answered all questions and made the process easy. The installation went smoothly and my floor looks fantastic. The installer finished and looked over the job and asked if I was satisfied with how the flooring looked. I'm very happy with the service I received.

Emmanuel nolan

6 months ago

It’s sooo worth it to get new carpet, it feels so good having fresh carpet in your home rub in between your toes. They are super affordable great payment options, best of all great customer service! They will call before they come they will call after the job is done to make sure that we are satisfied. I let them know that they forgot a hidden closet, and they said no problem we will send somebody out ASAP. You get what you pay for, so glad that I went with express flooring !

DON'T TREAD ON ME

2 weeks ago

My floor looks amazing! The installers; Jose, Adrian, and Carlos were all so respectful, courteous, and I never felt rushed etc.I felt as if they treated my house as if it was their own. I was so impressed with these 3 installers, I'm having the same installers back next week to do more flooring.For me when people are as professional, sincere, and respectful, as these three were, it makes me appreciate them and the company they work for. It's obvious that they love what they do and have the experience in doing it etc.There was an issue with finding a matching piece for my staircase and Jose went out of his way to get it corrected which it was. He obviously sincerely cares.Thank you all and I must thank Jonae as well as she coordinated with Jose in finding the proper match for the staircase.I was referred by a friend who had her house done and now I'll always refer and use EXPRESS FLOORING!!!

Joella Bassett

5 months ago

We are very satisfied with our carpet. There was no pressure to buy. Rick was very helpful, listened to us and had great suggestions, helping us choose he right carpet.. Julie kept in touch with us before, during and after installation to see how things were going and to answer any questions. The installers were prompt, efficient, fast and skilled.

Jennifer Thorn

6 months ago

Our installer, Jose was professional, courteous, and answered all of my questions with patience and kindness, all while installing my carpet. He did a wonderful job doing it too. Thank you, Jose and Express FlooringOur design consultant was very good too. He even went out of his way to get us our desired carpet.

Charmaine D'Souza

6 months ago

I contacted Express Flooring and they came out right away to provide an estimate. Received a great price for Luxury Vinyl Flooring. The installers were here in two days and spent 8 hours installing the floors in two bedrooms. They did an excellent job.Highly recommend Express Flooring for your floor needs.

P Himler

2 months ago

From setting up the carpet selection to installation and the final product Express flooring was amazing. The communication and customer service was fantastic. The installers were so nice, hard working, and made our rooms look beautiful with a great product. Cannot recommend Express enough for any flooring needs.

Tim C.

2 months ago

The entire process was as simple and efficient as one could ask.We selected our carpet on a Tuesday afternoon and the install was completed two day later.The install tandem were extremely friendly, our furniture was moved and returned as promised, most of all the finished product was just as we hoped it would be.I would definitely recommend Express Flooring Phoenix!

Kim Blackgoat

2 months ago

The rep was very knowledgeable and explained the differences between carpets and padding. He listened to our wants and needs. He wasn't a pushy salesman. The installers were great. They were very kind, experienced (it was obvious in their work) and went above and beyond by taking care of the shoty transitions that previous installers did. Thank you Express Flooring! It was an easy and stress-free experience.

Ruby Rosemond-Taylor

5 months ago

Express Flooring installers and consultant was friendly and knowledgeable. The consultant gave us discounts for being a Veteran and also offer senior discounts. You just have to ask. The installers did an excellent job of installing our materbathoom and guest bathroom floors. The area was left clean. Thank you Express Flooring employees for a job well done.

Vivian Dailey

5 months ago

Express Flooring was amazing from customer service to Neil Sales Manager to the installation guy. Everyone was professional, friendly, very helpful going out of their way to make sure everything was done correctly and smoothly. All to make me the customer happy. Thanks to everyone at Express Flooring for doing a excellent job. Vivian

Nomane Ministry

5 months ago

The entire process was smooth and efficient, from Josh's consultation to the complete installation. Special recognition and thanks to exceptional service from Arturo and his crew. They were prompt, timely, thorough and professional, sparing no effort to make sure everything is correct and clean, leaving me a perfectly satisfied, and most likely repeat customer. Thank you and well done

Katherine Lopez

5 months ago

I want to give a shout out to the Express Flooring and Jose and Paul for such an outstanding job laying my carpet yesterday.They worked from 8:00 am to 5:00 pm straight. Left everything clean and carpet perfectly installed. I’m very pleased with the whole experience from the sales agent, customer service and most of all Jose and Paul.

Jill Nguyen

a year ago

If I could have given a 0 or negative rating I would have to better reflect my view on Express flooring.Things that I liked: I liked the tile I picked (from a very very limited selection) and the initial visit with the salesman was good. He gave 3 day installation estimate (however I do recognize that he should not have made any estimates as he is not an installer).Communication and tardiness was the worst with the installers and all the customer service reps I dealt with. The first day 6/9/2 the first installers arrived within the window given. Every other day, they were late. 6/10/21 almost 4 hrs late, 6/11/21 over 4 hrs late, 6/12/21 less than 1/2 hour late, 6/13/21 3.5 hrs late, 6/14/212 hrs late, 6/15/21 I didn't bother asking anymore. The workers said it would be completes by Sunday 6/13/21. That came and went by 9:50pm 6/14/21 they finished after tiling and grouting the same day and tried to put the furniture back despite the contracting stating Tile must remain free from foot traffic for 12 hours after initial tile installation and 12 hours after grouting.I tried to get the boss and person that spoke English to my house to show him what needed to be fixed and he said he would come but never did. Instead he texted from a new number at 8pm that night asking when he could come pick up the signed paper stating I was completely satisfied with with flooring and installation. I refused to sign as I was completely dissatisfied.The overall state of my house the workers left it in was unacceptable. They got grout and thinset all over the walls, my door, my front walkway, my yard. And I will be cleaning the dust they left for months. I will have to repaint one of the rooms as I am unable to clean everything from the walls.The quality of install was horrible (proven by the fact a new team had to come in and replace tiles---they said they had to order 10 boxes with 6 pieces each so 60 different tiles, and there may be more needed as the second set of workers are on day 2 of their work).Trying to work directly with Express flooring to get my installation completed was the worst experience of my life. If I could go the rest of my life without dealing with Express flooring I would be grateful, unfortunately I know I will have to deal with them again when my floors need to be replaced or repaired. The people I worked with include, but is not limited to the following: Heather, Cali, Cory, Mike, Robert, Bob, Kylie, Araceli, Henry, Lisa Paige. Lisa and Mike were the worst and really didn't care and also disconnected the call. Cali was great because she actually asked what the issues were before trying to pass me off. I was told at least 5 times someone would call me back and no one did.I have even reached out to the CEO Steven Silvers and have not heard back at this point.The quality of installation is horrible. I had two areas, 1 smaller area which is the family room and a larger area (front room plus formal dining area). The workers spent 5 to 6 days on the larger area and there was plenty of time between tiling and then grouting. The second smaller area they completed tiling and grouting the same day. The smaller area is completely uneven. The pictures I have added to my review are the pictures that I took to show how much tile had to be replaced. I also have many pictures I took each day to show the progress that are timestamped.I have yet to get get a sincere apology and I regret not going with a smaller company. Please please please, save yourself the time and stress and use someone else.

Retirement life in Arizona

2 months ago

Great service and expertise. The installers were very polite and professional. The company called to make sure everything went well with the installation. The sales people gave a free in home quote and did not pressure us in any way. A good experience all the way around.

Jimmy Hopper

3 months ago

Had a great experience with express flooring! All aspects of our dealings with them were top notch! Mauricio was an outstanding installer super happy with him and his crew on their work and the treatment of our personnel belongings! Definitely will be recommending to friends and family! Thanks again

Henry Barkley

5 months ago

Jose and his crew were outstanding .They moved furniture, explained all steps ofcarpet removal and concrete prep and thefinished installation was beautiful.They cleaned up completely. We aretotally satisfied with their job.

John Bilbrey

2 months ago

Fantastic installers! Very professional and prompt. They worked with us on our schedule. Very happy! Highly recommend!

Alex Guirguis

3 months ago

Express Flooring was very professional and their customer service was outstanding. They were willing to hear me out and cater to my needs. The installers did a wonderful job. They were polite and professional and clean. Thank you for a job well done!

Peggy Butters

a month ago

The 3 gentleman that did my install were super fast and efficient!! The end product looked great. Wish I could remember their names ..

Bradley Tracey

4 months ago

Couldn’t be any happier with the way the whole process was. Very easy and smooth. No “sale” approach. Just helping with what was needed. The installers couldn’t be any nicer and got the job done FAST! Thank You Express Flooring! I would definitely recommend you to anyone who needs flooring done.

Martha Robinson

3 months ago

We were very happy with the installers from Express Flooring! They were prompt, polite & completed the installation in a very timely manner. They cleaned up the scraps & took our old carpeting. We are very happy with the carpet. It looks great!

Maggie Evans

6 months ago

These guys are definitely “The Go To Pros” when it comes to floor coverings! Everyone we dealt with from estimator, office staff and installers were amazing with a “can do” attitude! Fantastic pricing, quality product with amazing customer service and record timing! Great experience!

Dawn Leddy

5 months ago

I love my wood floors! I had the entire upstairs and stairs done, over 1100 sq ft. Took awhile and what I wanted wasn’t in stock, worth the wait. I love that moved the furniture for me, kept me in inform during the process and the warranty provided.

Shahrazad Qaisi

3 months ago

I went with Express flooring to do my carpet job in 3 bedrooms. I first read the positive reviews and immediately gave them a call. Sales were at my door step next day discussing plans and options. They came in a few days later ready to install. The 2 gentlemen that did the job were absolutely superb!! Fast, detailed, super efficient and absolutely courteous. Hands down 10 stars each!! I will highly recommend Express flooring and the two that did the job!

Karen Avillez

3 months ago

Awesome, fast service! We had our new flooring installed the day after we got our quote and they did two bedrooms in just one day! The installers were very polite and careful with our things.. the new floor looks great! The company follows up afterwards to make sure we liked the service. No complaints at all, definitely recommend!

Linda K

a month ago

During the past 2.5 years we have been very pleased with the follow-up care and customer service from Express Flooring. We have had first hand experience with their “lifetime installation warranty”. It’s true & they adhere to it.The recent customer service manager, April, in the Phoenix area, has been MOST gracious & very helpful. She’s On the spot - no waiting, questions answered, and service scheduled in a timely manner, along with keeping us informed & up to date.We feel quite comfortable with Express, even if our new floor should develop a problem, because they do continue their warranties and customer care even after the sale is done.We also enjoyed the repair expertise and kindly manner of Pavel the QA Manager.Sincerely, Linda & Paul Krienitz

Jay Moore

2 months ago

Ivan and his crew of installers. Not going to sugarcoat anything. They're damn good. These guys are very courteous, professional, and extremely fast installers. Express Flooring beat the next quote by 9k. Next day install, We were also given a lifetime warranty. Don't need to shop around call Express Flooring Phoenix.

Cathy Daley

2 months ago

My experience with ExpressFlooring was awesome from Austin Ward, your Design Consultant, coming out with samples to the installers who did an excellent job installing our new carpet and moved all the furniture with care and a great attitude… we were left feeling so happy with the outcome of choosing ExpressFlooring. Thank you for making us very happy customers!

Charlotte Hastings

2 months ago

The three gentlemen I dealt with beginning with Darren were outstanding. My installation team was very professional and quickly did the job. They left no mess behind and put my furniture back where it was moved from. I would highly recommend this company for all your flooring needs.

Jessica Fishman

4 months ago

This was THE WORSE experience. Everyone who reads my reviews knows that I write excellent and not so excellent reviews. But this company should be ashamed of themselves. I had flooring done- which clearly it looks cheap. But I needed it installed fast. They didn't remove a piece of furniture went around it. And I have been calling for months to fix it since I now had the piece of furniture removed and now they want to charge me for something. They sent a guy named Tyler out and he was 'on my side' in them fixing it. Then apparently he let it slip through the cracks and another month or two goes by and no one calls me back. Terrible terrible! Do not go here or spend a penny here. And whoever called me was rude. So clearly they have no great warranty and they don't care about their customers being happy.

Zapperuno 2468

2 months ago

Purchased 3 rooms of carpet to replace low quality poorly installed carpet installed by home builder. From sale to install this
Was done with the best of customer service, price and professionalism. Install crew was fast and efficient. Could not be happier with their work.

David Dupuis

11 months ago

Warning!Don’t use Express Flooring for anything, I have had a horrible experience with them. They Installed glue down vinyl plank in 3 room. Charge over 7k left my floors a mess. Glue was transferred to the surface of the flooring surface. They returned 4 time even tried replacing some of the planking that was badly smeared with glue. They only made it worse. I finally had to find a way myself to clean my own floors of their mess. My biggest mistake was paying cash after they got their money, I had no recourse in getting this resolve. From the time they installed till now has been around 7 weeks. I gave them more than enough time to make this right, they just don’t care. Save yourself the grieve use anyone else but Express

Trudy Patriquin

3 months ago

We had a wonderful experience with our installer. He and his crew were top notch and I highly recommend.

Dave Powers

5 months ago

Express flooring installation was fast and the floor looks great. We had hard floors and carpet in our entire upstairs. They moved furniture. They were very careful and the quality of work was exceptional!

Sandra Dunn

5 months ago

We had an appointment on Saturday. We picked soft Grey and had it installed that Monday. Rodrigo, the installer and his team were polite, clean and worked for 5 hours straight. We have curved stairs so I know it was a lot of work for that and the second floor. We are so happy!

Michael Gaub

2 months ago

I was impressed by the company and especially the installers. They showed up on time and completed the job in a timely manner. They also let us know exactly what they were doing or what needed to be done. Any mess made during the install was cleaned up at the end of each day. The let us know when we would be able to refurnish the room and the stair landing.Really happy with the job!

Trula Whitaker

a month ago

We read some bad reviews but that's not what we experienced. CJ came and gave us a quote , Kyle gave us an even better price. Mark and his crew were in and out in one day. Everyone answered all the questions we had and the vinyl plank flooring looks great. They caulked everything when done for a finished look.

Steve V

5 months ago

Excellant service and quality. The installers were particularly helpful and efficient. Their switchboard services could use some streamlining. Were often a bit annoying but don't let that stop you from gaining the other benefits from doing business there.

Jennifer LaBounty

3 months ago

Unfortunately I do not remember the installers name but he did a wonderful job installing our carpets. He was polite the whole time and did a phenomenal job picking up after the job was complete. He even vacuumed which made the carpets look even better. Based on the experience, I would definitely recommend them to anyone who asks about a good flooring company.

Katherine Crosby

3 months ago

My husband and I are very pleased with our new flooring that was just installed. The free estimate helped us decide what was in our budget, and there were many choices to choose from in our range. The installers were amazing, especially Jose. He was so courteous and knowledgeable about the product, and he communicated with us throughout the demo and installation.

Leslie Kennedy-O'Neil

a month ago

Our team of installers was quick, efficient and professional. They handled our furniture with care, moving it and replacing it when the job was done. Everything looks beautiful and we couldn’t be happier with the whole experience!

Laurie Little

3 months ago

Ordered a beautiful carpet and it was installed the next morning. Installation job was excellent. Left everything extremely clean, vacuumed and also very courteous. Highly recommend!

ac09dallas

5 months ago

I felt really comfortable with Express Flooring from the very beginning, even though there were a couple of hiccups. Maria (the lady that scheduled the free quote) is SO friendly & very easy to talk to. She made sure to call & remind me and confirm the appt the day prior. Unfortunately, they had to reschedule the appointment and they offered a discount in case I decided to go for it. They sent Luke for the quote. Luke is also very friendly, helpful & patient answering any questions I had. He even helped me get a really good pricing. The day of installation, the crew/guy they had scheduled never called me to lmk their ETA. I called Express Flooring and they weren’t sure what was going on but they went above and beyond to find someone else to install the carpet the following day (can’t recall the name of whom I talked to, but REALLY nice guy!!) On top of that, they added another really nice discount for the inconvenience. In my opinion, they need to do something about that guy if that is a recurring thing.On the bright side, the new crew they sent were nothing but AMAZING. Libertad and her husband were here on time, they are very friendly and professional. They answered all my questions and made me feel very comfortable with the whole installation process. The carpet looks great and at the end of the installation, they made sure to clean up after themselves. VERY NICE people. Overall, I am SUPER HAPPY with the carpet & how amazing the Express Flooring staff/employees are. I highly recommend their services.David

Jane Murr

2 months ago

Can't say enough good things about Express Flooring. The floor looks gorgeous. The installers arrived right at 8:00 and even worked through lunch to get the job done. I wouldn't hesitate to call them again.

Abby Vernon

4 months ago

The 1st person Kyle was great who came to show me samples my installers were amazing so nice and efficient. Once this is paid off I’ll be doing the lower half of my house for sure!! It’s a much needed improvement!!!

terall ulmer

4 months ago

The installers are super fast 2 guys called out sick and the other 2 did my complete upstairs 3 bedrooms a loft and hallway and one room downstairs in less then 8 hours . And afterwards I realized they never once asked to use the bathroom and we only had 1 open at the time due to putting thing's in the others so it was less for them to move and they never took a lunch break these guys are built different and are very good workers.

Erica Brown

5 months ago

Install was next day as promised. Price was competitive and the installers were polite and very clean! The staff was absolutely wonderful every time they called to check on the progress.

Valerie Vest

5 months ago

I recently used Express Flooring to purchase/install new carpet in my home. Everything from the initial in-home meeting to the actual installation went great. Will absolutely use again and highly recommend.

L Lapensky

a month ago

Jesus and Amato were considerate, worked hard and kept me informed about the progress of getting the floors in.Really appreciated the hard work they did.Max came out and fixed repairs and adjustments. Was professional and courteous.He took time to explain the process of what he was doing and why. Appreciated the help.April, from customer service, was friendly and helpful. She followed up on appointments and after tasks were completed, she followed up and asked if I was satisfied. It was reassuring.Pavel, from management, also was very helpful with my larger installation process. He listened to my concerns, made suggestions and advised of ways to remedy the situation.Love my LVP and carpet and have received many compliments.

Elizabeth Shelby

5 months ago

The guys who did our install were on time and very professional. They were quick and thorough and cheerfully moved some heavy pieces of furniture. All done in a few hours, which was also appreciated.

jon shearer

3 months ago

The whole process was easy from start to finish. The installers were very communicative and prompt. This was a large job and they had it complete in less than a day. They did a fantastic job removing the old carpet and installing the new carpet. It looks amazing.

Marcie Beumler

5 months ago

Wonderful service from both the sales person and installer. The installer even fixed part of our flooring that was not part of the project. Our new carpet looks great!

Susan Steyaert

a month ago

The workers. Jair and Justin were very personal and hard working. They completed 3 rooms of vinyl planking in one day. My rooms turned out beautiful. They left my home having cleaned the clutter. I would recommend them highly.

Ryan McDonough

2 months ago

Good Price for 3 Rooms with new carpet. Downie is the way to go, super soft. They came in and had the job completed in just a couple of hours. Installer was very friendly and cleaned up and hauled the old carpet away.

Joe Rodriguez

2 months ago

My home was ready for installation of new carpet,nothing to move.
Rodrigo's crew did a wonderful job from removal of old carpet,cleaning and vacuuming concrete floor,to install. Great job guys. Will use this crew again in the near future. ?

Heather Barr

3 months ago

Great experience, definitely recommend. Office staff polite, prompt, attentive. Install crew was amazing. Beautiful install of vinyl stick down over damaged subfloor. Looks flawless! Installers went above/beyond to meet me after hours for my signature. 15 out of 10!

Mary Ann Wilkinson

4 months ago

I had a new vinyl floor in a bedroom in less than 24 hours. My installers were great, very polite and professional. I definitely would recommend Express Flooring.

Andrew Rankin

4 months ago

They just wasted my time. Waited around for the rep for an appointment for a quote. When he finally called me he was turned off by the fact that I was looking for a quote claiming that they don’t do that because they can’t guarantee the price so it’s a yes or no before he walks out the door. He was rude and clearly didn’t want to come out once he got the vibe that I wouldn’t be pressure sold into something. Only company I’ve ever heard of that doesn’t give a quote. Not buying that he can’t guarantee the price for a few days while I check my options. That’s just a pressure sales tactic. Don’t be sold by a pressure scammer.

Jo Frazier

8 months ago

Professional staff from design consultant Frank Linden and Edgar and his install partner. Love the design we choose. Install done on time and well done! Thank you for your attention to detail.

a j

a month ago

Jordan made a 2nd time stop at my house today since the first one we were confused. But he came back by and was fantastic, very professional, and personable down to earth and just all around awesome he got excatly what we were wanting didn't press us for anything else!!!! I hope you guys show him what a great employee he is because I would refer him to anyone!!! I will also be calling to tell them what a great person he was to deal with!

Jelane Wilsen

a month ago

The Express installers were courteous, quick and clean! They moved and reset my rooms as I asked, no questions! They cleaned up quickly and thoroughly! We will be calling again when our upstairs is being replaced in the future!

Scott Ouellette

a month ago

Im going to start that the flooring install looks good. But behind the good looks there is the experience which was not good.The Consultation went fair. The sales person used some pressure tatics and we felt rushed in our decision. He gave a brief summary of what the installation would be like, Demo, Install and clean up. He gets a 3 star.The installation was the nightmare. The installer was 3rd party and shared he was a sub contractor as the original contractor could not do the job and asked him for a favor. Red Flag. This person during the installation was very negative about Express and scared the daylights out of us because he made it feel like the demo work he needed to do would cause my estimate to inflate dramatically. There were some cracks in the foundation, which had been patched in a previous remodel. They were not bad and didn't need any grinding or extra work. The installer made it seem like were going to have lots of extra charges for this too. When Demoing another room the thinset used was pretty heavy on oneside, he made it out to be this horrible job and were gonna be charged for this removal. The installer did not have the proper tools to address this and had to push the demo out another day. The cracks resealed, again no major work, took the guy a total of 1 hour each room to fill. Thankfully this was not added to our bill as there were no major repairs. The next issue with this installer was the lack of sealing up vents and rooms. They used a thin plastic sheet and painters tape in erratic spots to hold up the plastic. This left gaps which the dust was able to penetrate, our vents were not covered and dust was through out the home. While I understand there would be some dust during demo, the sheer lack of sealing off vents and rooms left our home a nightmare to clean. The only thing covered well was my Television. All the other fixtures were loosely covered. Their clean up was to take a dirty rag and move the dust on the floor. They did some vacuuming but not enough to address the dust. We ended up spending a full day to Free our home of the dust. Express did have a QA guy come out to check after I raised my concerns. Again 3rd party, took some photos and left. I Don't know if that caused the Installer to change his tune but it was too late. Unfortunately the damage was done, I had no faith in the company, the installer, the process, etc. I couldn't stop the project, and demand a refund. I was bent over and put in a uncomfortable situation. The Installer ruined our experience and I will never ever recommend this company to anyone. Bottom Line, Rushed and pressured sales, horrible contractor/installer. The price I paid this company doesn't justify the experience even though the flooring looks good. Customer gets a negative experience and the company gets paid. Be mindful when considering this organization.

Sarah Ramos

3 months ago

Loved doing business with Express Flooring. Everyone was kind and helpful from the sales agent to the installers. Express Flooring kept me informed and followed up with me to make sure I was happy with my service and experience. I would definitely recommend using them and will be a returning customer for my future flooring needs. Thank you Express Flooring.

RHONDA SLEPPY

4 months ago

We had two types of flooring installed. The first day the hard surface was installed, and the second day the carpet was installed. Each crew had different leads, and each of those gentleman (the leads) were very polite, efficient, and attentive. The men who worked on those crews were the same. I'm very happy with installation and quality. It's only been a few days, but the main office (Jenny and Sabrina) has kept in touch, and I know if I encounter any problems they will be responsive. We were also very happy with the pricing. Our sales person, Connor was very pleasant and not pushy. Overall, our experience was great. Thanks to everyone at Express Flooring.

Shane Morra

2 months ago

Jose did a great job installing my carpet. He was on time and clearly explained everything that was being done. Thanks, Express Flooring, for sending out a guy with 18 years of experience.

harold moore

2 months ago

One room. Done. Great installers. Sales rep often goes off on non flooring related tangents. Specifics of job estimate not relayed clearly. So, getting flooring installed great. Getting estimate or sales information not so great. Cost higher than expected.

Paul Schmitt

a month ago

April (5 stars) is a very professional and caring customer service representative for the company. She called us several times prior to the arrival of Max (5 stars) the technician to ensure we would be ready for the work to be completed. Max completed the job in about an hour from start to finish. It was small job, but he took his time and it looks great. The only reason for the 4 start rating and not a 5 star was the length of time between the initial voicemail contact about the problem and when a different CSR contacted us.

Chuck Labine

2 months ago

Installed very efficiently and professionally. The installer came back to finish some trim the next business day. In fact he finished the install in one day other than the trim. Very trustful and explained things about the vinyl plank and cleaned up.

Carole-Lee Winhold

2 months ago

The Flooring Express team did a fantastic job of taking out our old carpet & putting in new. I was astonished at how quickly the 4 person team worked. I would recommend them to anyone.

Jeff Harris

5 months ago

The crew that did our carpet installation was fantastic. They completed the job in 6 hours, moved big furniture out and back into rooms and all with a smile on their faces. The whole crew worked very hard to make the install a good experience. Thank you Express Flooring!!

Mychal Merrill

3 months ago

Installers were professional, on time and did a very good job. Including furniture moving and putting everything back. We recommend highly

Rosemary Andersen

3 weeks ago

My installers were great. They were very polite, cleaned up after themselves and worked very efficiently. They took care in moving my furniture.

Tracy Thompson

2 months ago

Installers were professional and friendly. Completed the task in a timely manner and the flooring was beautiful. They cleaned the area after all was done. Very satisfied.

Sarah Robbins

2 months ago

I had an excellent experience with carpet installation by Express flooring on 1/27/23. The installers were pleasant and efficient. They completed the installation in good time and were very neat. I am very pleased.

Austin Mccall

4 months ago

The floors came out amazing and look fabulous!! A friend in construction said they did an outstanding job!! They were friendly and cleaned up after themselves. 5 stars all the way!!

Billie Evans

a month ago

The 2 gentlemen came on time, were friendly and moved all the heavy furniture like the hide-a-bed couch, recliners etc. Laid the pad and carpet in a short time, and moved ALL the furniture back into the living room for us! No extra charges! I would recommend these experts to anyone who wants new carpeting! Thank you Express Flooring!!!

Sarah Bishop

2 months ago

Love the communication, did a amazing job! We are in love with our flooring and baseboards.

Karen Shumway

6 months ago

Beautiful job of installation. A couple glitches with furniture replacement which was not noticed at the time but hopefully this elderly couple will figure out how to manhandle ourselves. Crew was very polite and hardworking!

Christy Olsen

a week ago

Do not ever ever ever submit your contact info to these people. I received 16 calls in a row in under 20 min. I am happy to provide proof. AND 2 texts. I was at work. This is literal harassment I texted back stop I am busy. Nope incessant calls. Never fill out the form.

Penny Makara

3 months ago

My installer's we're awesome, Freddy and his team of 3, were professionals, they were in sync with each other, had a minor hiccup, resolved it. I would definitely recommend this crew of 4 to anyone wanting or needs a floor. Spotless, when they left. Thank you Freddy and you're crew.

Amy Doran

2 months ago

Me and my husband were very pleased with this company. The young men who came out to install new carpet were very professional and very kind. I will recommend this company to anyone I know who needs carpet or flooring. Kudos to the crew!

H D

a month ago

Edited from 1 Star to a 3 Star. Manager was quick to call and apologize for the actions of his employee. Does not however excuse the fact that this company gives an incentive encouraging its Sales reps to be pushy and manipulate the customer into purchasing their services during the first visit. This review reflects how ONE employee can tarnish the entire reputation of the company. Neil Hoffman tried to bully his way into a sales pitch stating it was company policy for my wife to be there for his sales presentation prior to arriving for a scheduled FREE ESTIMATE appointment. He then asked to be rescheduled for a time when my significant other to be present for his sales pitch.

Mattie Alvarado

4 weeks ago

I appreciate the awesome work on my living room floor, not only was it done quick but professional. It was a Pleasure doing business and looking forward in doing my rooms floor soon!

Sabrina Hernandez

2 years ago

Brags about next day installation, charged my card the day I signed the paperwork and 7 days later I still don’t have an appointment! Feeling scammed.Update: Tile looks great and the installers were nice when they randomly showed up 7 days after paying, but they ruined my baseboards. Moved up to 2 stars because I actually received the service I paid for.UPDATE 2: It 3 WEEKS to get someone to come fix it and supposedly we “missed him”. He said he knocked but since we have 3 dogs that never made a peep, I’m calling bs on that. This has been nothing but hassle.The tile isn’t even level.

M Baker (Mr. Baker)

3 months ago

So...Don't be fooled by the Life time Warranty. I had my tile installed (admittedly a few years ago) but was told that the warranty is only good for 2 years and I must pay $50 for an inspection. I'm well aware of bait and switch tactics. I'm sure they'll upcharge once they come. If ever. (Update) They did come very quickly and did the repairs with no issues or upcharge. I changed my review from 2 star to 4 star. Resolve this issue express flooring. Nowhere on your website in the section of lifetime warranty does it state only 2 years.

Jackie Sturman

3 months ago

Ruben was such a kind young man who did a great job on laying our new floor. He Worked nonstop from 9 AM to 6:30 PM. He was back here at 9 AM to finish as he was short some edging yesterday.

Linda Laukaitis

a month ago

Have some issues with some of the flooring coming up, but techs came back quickly and fixed all issues.
The initial installers where courteous and very hard working. We had a lot of heavy furniture that they moved and to care in moving.

Dana Forand

3 months ago

There were a few glitches... NOTHING MAJOR. The install crew was AMAZING. 6 rooms of carpet (WITH furniture to move in and out) in a day. Very efficient and they worked well with each other!

Perrin Nimlos

3 years ago

We needed to redo the floors in our whole house, ~1500 square feet. Half with vinyl and the rest (bedrooms) in carpet. This job was a nightmare and months later we are still living with disruption from it.The business model sets the customer up for failure. There is no core team that does all the work. The company makes money by hiring subcontractors to do large jobs for small amounts of money and through their sales force which upcharges you with car-salesmen-type tactics. We thought we were paying extra for service, convenience, and a good warranty, but have been failed on all accounts. We paid them to level our whole house (which they said was a $9000 service) and they only leveled half of it and were going to cover up the un-leveled area with carpet without telling us. When we realized what was going on we tried multiple times a day to get ahold of management (first we were ghosted for 5 days (though it takes seconds to get to the salesperson), then had to wait 2 weeks to get an appointment with their warranty guy) their primary strategy was gaslighting, and according to the warranty guy, it was fine for them to breach the agreement *because they typically charged more so we couldn’t complain*.EF also did not clean our house as agreed on, did not move furniture as agreed, and they left a huge scratch in the new vinyl in the middle of our living room that the subcontractors have already rescheduled at least 7 times with us late on the day of (causing us to miss a number of days of work) and when we called them out on it the subcontractor started calling in sick. They almost caused a plumbing clog by washing concrete down our sink but fortunately we were able to fix it.They’ve cost us about 20 extra phone calls, multiple days of missed work and time spent waiting for the contractors who never showed up, $550 in extending our motel and hiring cleaners and movers to finish the job express flooring agreed to do, and have been very unprofessional throughout this whole process.The saleswoman Kim did all her calculations by hand on the calculator and would not write down her work and calculations or an itemized list of expenses, and just came up with a magical “this is the price for everything,” but it only applies while I am here at your house. Only after asking multiple times did she send us a very rough list by email. A number of times she would say, “I have to go to my car and call my boss” and magically come back with an offer that was somewhat lower. At one point she “accidentally” switched digits right before having us sign the contract that would have added a few hundred dollars to her commission.We asked them to come out and fix the HUGE 10 foot scratch they left in the middle of the living room (I think they pushed our piano over it), and the subcontractors prioritized new jobs over us so they cancelled the fix-it job the day-of literally 5 times (after my husband took the time off work to stay home so they could get it done) until the 3rd time we pointed this out to management and even then they called in sick another I think 2 times before we finally got them begrudgingly in the house to fix the scratch (and we had to double check their work to make sure they fixed the whole scratch too)When we showed the shoddy work to other contractors (handymen and the flooring guy at home depot) they were shocked but said this unfortunately was similar to what they’d heard about EF in general. I’m still scrubbing the footprints off the floor and the concrete splashed on our previously newly painted walls, I’m out an extra $500 for cleaners, piano movers (they didn’t move it to the right room), and it was a huge stress on us, our jobs, and our baby to be left in the lurch and having to extend our motel stay by another week.

Amy

3 years ago

Horrible experience. Never finished my carpet installation and now just cancelled on me again. 3rd cancellation! They took my money, $8k dollars, but now not coming to finish the job. Manager said I will be made a priority now...now you will make it a priority? So you weren't before? I honestly wish I could just get my money back and go someplace else. If you want quality good carpet installers do not use Express Flooring.This doesn't even compare to the horrible installer on the day of the job and the sub-par job that he did. Now to have horrible customer service to even just finish the job is what is making this even worse.Note in the pictures the unfinished stairs with carpet nails exposed. Didn’t even try to make this safe for my family and have left it this way for over 3 weeks now. Seems are also noticeable everywhere and already coming up.Spend your money wisely folks and do not use Express Flooring!

Kirby Travis

3 months ago

BEWARE. Express flooring tried to have me sign a digital purchase contract that was $500 more than the verbal approval that the sales representative received during my in-home demo. I of course called about it and had to get my sales rep involved to have the company send me a new contract the following day which unfortunately was identical to the first contract. Thankfully discussing the issue yet again resulted in a contract for the original verbally agreed amount.INSTALLATION DAY - Carpet was installed that was of obvious lower quality than I spent weeks shopping around for. ?I left my sales rep a text message, and a voice message, and also left a voice message with Express Flooring but got zero response which I expected due to the flooring being installed and transaction complete.It was insulting that an automated satisfaction survey was sent to me giving the option to have someone contact me about my poor rating but I never received any response or contact.**I would have gladly paid more to get the quality of carpet I intentionally searched weeks for, and the longer I have the carpet, the more regretful I become of the uncomfortable carpet that was shadily installed.LESSONS LEARNED:1-Carefully read your contact before signing it.2-keep a sample of the carpet from your demo to compare to the carpet that installers bring before it is installed!

Nickie Bonenfant

2 months ago

Emilio and team did an amazing job with my flooring. They were super accommodating and great communication. They worked fast but efficiently and took pride in their work.

Bryan Moran

2 months ago

If I could give zero stars I would. They left our house FILTHY with dust (took weeks to completely clean), they took chunks out of baseboards and walls. They used our own vacuum to clean up debris, etc. We were very overcharged and when attempting to remedy, they only knocked 700 dollars off of the 9,600 total. We live in a small townhouse. (Other places would have done it for about 6,000 come to find out.) Do not go with these people unless you want to be overcharged and have your house destroyed.

Teto Aguirre

3 months ago

They did a really great job on my floors! Had my whole place done and they completed it in a timely matter, great at communicating and answering questions I had.

Dawn Powell

a month ago

Carpeted 4 bedrooms and closets all in one day. Carefully moved furniture in and out. Crew was. Dry respectful, polite, and hard working. 10s in my book.

Stephanie Bohley

3 months ago

Express Flooring exceeded my expectations. They were professional, proficient, and easy to work with. Install was a breeze and I recommend them for your flooring needs

Katrina Morrell

3 months ago

Freddie and his team were amazing. They work quickly and their attention to detail was perfect. I would highly recommend them to future clients.

Renee Albera

2 years ago

This is the SECOND carpet Express Flooring put into my home! This is their top of the line carpet, by the way. It is 1 year old.Not only do they not care about the quality of carpet they install, they could care less about the customers safety. I am a senior citizen and both times someone came out, they failed to wear a mask or gloves!Oh, and they think my carpet is just fine. They are not replacing it as per their guaranty. A truly disgusting place!!!!The photos are from areas throughout my home. I only posted a few of them. It's obvious the carpet is unraveling.

Darlene Trzepkowski

a month ago

Alberta was excellent. Very hard worker and very meticulous. We love our new tile floor and would highly recommend Express Flooring to family and friends!!

Mark Cox

2 years ago

I closed on a house on a Friday, and had Express Flooring come out to price new carpet that afternnon. The salesperson was extremely helpful and at 5pm on a Friday, he was able to schedule the installation of our new carpet the next day. The installers were out first thing Saturday morning and did a great job. I would highly recommend this company.

Dawn Martz

3 years ago

I was going to give my experience 4 stars. The installation was delayed a day because it was raining. However, Devin was so awesome on the phone with me and got a crew out here first thing today. This crew was amazing! They got here at 9:00 and were finished by 11:30. The end result is beautiful! Thank you to Neil, Devin, Juan and your crew!

Carole Garcia

3 months ago

From the salesman to the installers pure professionalism. Courteous, neat, and very clean throughout the process. Way better pricing than competitors. Highly recommend!

Jonathan Scheck

2 months ago

The carpet was exactly what I ordered. The installers did an excellent job . I would recommend both Express Flooring and the installers that installed my carpet to anyone.

Kari Arnlund

a month ago

Ramon & Victor were extremely fast and helpful. They worked without taking a break and we are very satisfied with the results of their labor.

John Farmer

10 months ago

The selection of tile was quite adequate and we were able to blend it with our current tile. C.J. was helpful in the selection process and helped us make some good choices.Arturo and his crew were excellent. They were on time, moved furniture, excellent craftsmanship and returned the furniture and did an excellent cleanup. They laid a herringbone design in our dining room that is outstanding. They laced in the new tile with the old tile for a very smooth transition.We highly recommend Express Flooring for whatever your flooring needs may be.

Ron Larkins

8 months ago

Great experience with Express Flooring from sales with Kyle to installation by Eli and Alexis. I wasn’t planning on making a purchase on the same day as the sales appointment but Kyle showed me a very nice plush carpet at a fair price without being a pushy salesman. The installers were excellent. Moved our heavy furniture, kept a positive attitude, and made sure they cleaned up after themselves. Most important the carpet looks excellent! Very easy 5 star process for the new carpet!

Diane Hamlin

3 months ago

The floor is beautiful! The worker worked very hard and did an amazing job. Always kept thing picked up. So happy I went with Express Flooring.

Georgia Taylor

4 months ago

Our installers were awesome on our bedroom carpets!! Moved all our furniture and old carpet in about 4 hours. Super nice young men!! Love our carpet to!! Highly recommend!!

Ramon Diaz

a year ago

Phil did a great job making suggestions and walking us through the process. They were flexible on installation times. Armando and his team did a great job with installFloor looks greatThanks to express flooring for a great job

Diane Dudley

10 months ago

From the beginning to end of the Initial sales To the installation of the porcelain floor and the baseboards was exceptional.. This company is very professional Eric who installed my floors was an exceptional was an exceptional person did an awesome job of laying down the porcelain floors and the baseboards were done professionally. Can't say enough about Cathy in the office who was my guiding light and my angel. She saw to it that every detail was taken care of she is an exceptional employee very professional very professional and I hope she's appreciated because I appreciate her tremendously. Can I say enough good things about this company and anyone who chooses this is to have their floors installed by express flooring cannot go wrong. They're there when they said they're going to be there there the prices that they d were exceptional and far below others that were d to me for the same job. I highly recommend this company to anyone who's looking to install new flooring.

Donna Hines

a year ago

My floors look amazing! Juan was my installer and he was quick to get the work done, the quality was awesome, and he cleaned and dusted my house and floors before he left! Thank you so much!

Beth Lloyd

9 months ago

We had a great experience with the Express Flooring in-home consultant and installers. They were all competent in their jobs and respectful of our home. We love the new floor and will definitely call Express Flooring the next time we need new floors. Thank you!

Alex Miller

a year ago

I recently had 3 bedrooms carpeted. The sales experience was great and installers Reuben and Angel did a wonderful job. There was a lot of heavy furniture that needed to be moved and a couple of pieces that needed to be dissembled. They were very professional and took great care in moving the furniture especially across my hardwood flooring. I was very pleased with the way they handled it all They were respectful and accommodating and they did a thorough job of cleaning up afterward. I would highly recommend Express Flooring for all your flooring needs.

Amy Gil

8 months ago

Pretty much similar experience as other customers. Floors actually came out good. But the workers were unprofessional and made a mess. They scuffed my walls which I now have to repaint all of them for another $3K. They broke my baseboards so I have to replace them as well.They were supposed to move my couch to the garage and they wouldn't because they put there things in there. Which wasn't my problem we made room for our things. They ended up leaving it in the house which in turn got all dusty from them grinding the tile...I was hoping for the best because the company has been around for years. But I wish I didn't go with them.Find someone else unless you want a headache as well.Review people who want to make things right. How about you just hire good people who actually care about people's houses and belongings.

Just Because

a year ago

Express Flooring - so bad I don’t know where to start.1. Ignore the adds, coupons and special offers, they mean nothing. They will take for all you all they can get. So know up-front what you’re willing to pay for by square footage. The sales people will offer you many fake discounts and then negotiate the highest price they can get you to pay. My quote was literally “Something under 20k” A ridiculously high price to get me to negotiate down.2. No respect for property. They made no attempt to cover or protect my home from dust, even when I supplied the sheets and coverings. Used no vacuums when grinding. See pictures. I spent 4 days cleaning everything (walls, all clothing, drawers and contents, every appliance, nick-nack, etc). Dumped concrete water in my flower beds killing everything in it. Stole food from the freezer. I needed slight repairs afterwards, but refused to let them back in my home, opting to do it myself.3. I could not communicate my concerns with the workers; we spoke different languages, and they wore no protection for their eyes, ears or lungs. Judging from the thickness of the concrete dust, they will have breathing issues.To be fair they did a good job on the floor, but a true professional would not have neglected my property, themselves or the customer with such indifference. Find someone else and protect yourself, or if for no other reason than to protect workers from exploitation. The least they could have done was insist they wore PPE.

Heather Amado

7 months ago

I had met with Josh initially and everything sounded great! The typical sales pitch… I was scheduled for a Thursday and because of some issues was rescheduled to have my vinyl completed Friday. Friday came, we stayed home to assist and nobody showed. I called Erik who scheduled me multiple times and text him. Nothing. I called the company who said they would leave a message… nothing. Saturday comes and the guys came to do the carpet even though the vinyl wasn’t complete.. and because I had moved everything for the vinyl and no one communicated with me, all my furniture was in the rooms getting carpet. They guys proceeded to tell me it was going to be a big job and got on the phone with the office. Cathy told me I needed to do some things that I wasn’t told initially… I told her she is the first contact I’ve had with anyone since being stood up the day before. As usual, she apologized but it didn’t make it right. They didn’t want to proceed because of the size of the job for the day and they had another job planned! My house is a wreck with everything everywhere to make it easier on them! The communication within the company is horrible and nobody seems to know what anyone else is doing. I canceled everything with them! I was getting my ENTIRE house done with flooring… such a shame! I have a new company scheduled to do the job Express flooring couldn’t tomorrow…

Ronnie Osirio

3 years ago

I believe in who ever starts the job should finish it The first 2 guys they sent out did a great job. They seem very knowledgeable, but due to the warehouse not giving them everything to complete the job it went into day #2.After contacts and promises it went into day # 7 with a completely new crew..of course everything the first crew did was wrong in their opinion, but they were there only to finish up which was just the transition strip near the sliding glass door..This crew had no clue as to what they were doing and they didn't even have the right material to do the job..I demanded that they send out the right material and get the job done.. They advertise one day instalation. I can go on and on but i have pictures to show what i went though..I had a very bad experience with this company.. And will not have them do any future work for me.. And they did not hesitate to send me a threating letter because i said i would not give the the final payment till the job was done to my satisfaction.Some may have had a great experience with this company.. I wish i didn't have to leave this review.. But im only sharing what i went though..Im only posting a few photos.. Look at the angle and the silicone going up my glass. Oh let's not forget the letter before the job was complete. ?

Bruce Moan

7 months ago

The installers were very professional, worked well together and did not fool around. Very dedicated workers. They were shorted on carpet for the steps so had to come back and complete but we’re back first thing next day. Carpet looks great.

Kellen Craig

8 months ago

Excellent work and customer service all around from the first phone call to set up the quote to the sales consultant with samples to the installation team. Great experience! Removal and install was efficient and installers were careful with moving furniture and replacing baseboards and appliances and toilets. Communicated very well what to expect - arrival time, completion goal for the day, direction to lay flooring, any potential issues. Highly recommend.

Sherri Massey

2 months ago

Rolando and his crew are amazing! They are so professional and fast and very knowledgeable in the work field.
I would recommend them to family and friends.

Jesscalynn

6 months ago

At first the communication was great and the design consultant was very helpful, but when the install date came no one showed up! I called and they couldn’t tell me why. I called again two hours later and they said they had my install date as the day we ordered the flooring which doesn’t make sense. So they said they could come out the following day to install. Very frustrating. Installation went well aside from not being able to communicate well with the workers. They were friendly and the floor appears to be in correctly. I am unsure if I will use this company again in the future. It might be safer to try elsewhere.

Samuel Small

7 months ago

Express flooring was able to come out next day and install carpet in our new purchase. The installers were professional, fast, and efficient. They cleaned up, vacuumed, and made sure the work was performed well. Would recommend.

Mathew Werber

3 months ago

I live out of state and previous tenants, completely trashed my rental, among other things I had to replace the carpet… It was super easy, working with Xpress flooring, even when not in person, I trusted the individual that did the on-site measurements, and he picked out great looking carpet, literally next day install for a fantastic price… It was a better deal than Home Depot even after accounting for Home Depot’s “free install”, couldn’t have asked for a better experience getting this taken care of.

Regi L

7 months ago

Hands down the BEST experience I’ve had. From customer service to the installers I am very pleased. I was shocked when they said they could install my carpet the next day. I will most definitely work with them again. After install, someone even follows up with you.

Beth Klein

7 months ago

The installers actually had to wait for me because they came earlier than I expected and I was not home. They got right to it and got the job done. They did a great job and put all of my furniture back where it belongs. They were very respectful.

Leo Lewis

7 months ago

BUYER BEWARE. For the quality of the product and the installation I would give 4 stars. BUT, beware of a quoted price and the high pressure to sign, or lose the chance to get the material you really like at an excellent bulk price. So, beware of the current add for 66 1/2% off because we were just curious about a buy ONE room, get TWO rooms FREE coupon and then our contract did NOT even specify the area of the two free rooms. If we assume only 3.7 sq.yds. for the two free rooms, we still paid $864 per sq.yd. for 29 1/2 sq.yds. to lay vinyl plank over tile with ZERO prep required and NO furniture to move (we did it all ourselves). Afterwards I researched to find that the EXACT SAME MATERIAL used was available online for the retail price of $122 per sq.yd., shipping included, with plenty in stock! It also only took the two installers less than two working days total to complete the job! But, when we were promised that all material was immediately available at signing, we had to wait one week after the job was started to get the trim finished and put our house back together. Also, NEVER accept, as we foolishly did, to pay the FULL amount in CASH at signing that the salesman required (again, use it or lose it)! Then, because installation began the next morning, that annulled our three-day cancellation clause. After realizing that we had been ripped off we did get a quote from another reputable business that came in at 65% LESS than Express Flooring for the same area and using equal or better materials. In conclusion, Express Flooring did offer a cruise voucher as compensation, worth $1500-$2000 but, to use it, it still cost from $700-$1400 to use it after we overpaid, as confirmed, close to $15,000 for our project!

Florence Rivera

8 months ago

I had a great experience. I wanted to change a room of carpet in a new house before the furniture arrived. They installed the next day. They were quick, timely, and cleaned up afterwards. Would highly recommend!

Deborah Stanton

6 months ago

The installers were great. Not only did they do their job well but with smiles and helpful attitude. They listened to all our directions and did things right. Alberto and Jose were great.

casey kotchka

a month ago

Flooring was installing efficiently, the gentlemen that installed my carpet were very professional. I will be using Express Flooring in the again in future.

Traci Brown

10 months ago

Highly recommend. Everyone we spoke to and came in contact with was awesome!Arturo Lopez and his crew were amazing! They were helpful, friendly, and knowledgeable. I loved the way they payed attention to detail and were open and honest about what to expect. The crew cleaned up after themselves and tried to put the furniture back in an orderly fashion. They even wiped some of it down. I mean, the way they took care of our home was amazing. I highly recommend! Our home looks fabulous ?

Randy Mann

4 months ago

Express flooring was fantastic to work with! From the initial meeting at our home to the installation Express Flooring folks were prompt, professional, and courteous. Great job all!

Ramona Walker

4 weeks ago

The installers were very prompt, moved my furniture carefully and stayed un
til the job was done, plus cleaned up. My floor looks great ?

Dianna Gordon

8 months ago

The 5 stars are for the actual workers. Eddie Palomaras installed the hard floors and associated baseboards. Sergio Zandate and his team installed the baseboards for the remainder of the house before the carpeting. Cesar's team installed the carpet. Eddie, Sergio and Cesar's team were professional, respectful of the property and dedicated to ensuring I was pleased with their work. They worked very hard, continuously and were meticulous about clean up afterwards. They made this experience very good and therefore the 5 stars for them.I want to separate my comments from the management and the workers. The workers are noted above and they were excellent. Joe Shafer marketed the process and then seemed distant when I reported a no show. I understand the segregation of duties, but he was the face of Express Flooring. Jimmy was finally identified as the Project Manager and communication between he and his team was less than optimal and left me in the middle. This included arrival times for Cesar. I had to call to find out why no one came between 8am and 10am. He arrived at 1:30 pm and said he had a prior commitment but he nor Jimmy advised me of that. Jimmy ultimately said that was an error on his part. Then a disagreement ensued on who was to install the baseboards. It was resolved, but I don't think customers should be in the middle. Lastly, do not ask for total final payment before the job is done. Eddie was asked to secure the entire balance owed on day 1 when he did hard floors only. Either divide the bill by project or secure final payment after all work is complete.

Courtney Johnson

8 months ago

I am extremely impressed with Express Flooring! Great, quality flooring product and our installers Jose and Carlos were awesome!! They took the time to explain the process of the installation and why they were doing what they were doing etc. I was very confident in their ability and trusted them completely! LOVE MY NEW FLOORS!! Also really appreciated Molly reaching out to make sure I was satisfied with my experience! Will be recommending Express Flooring to others!

Linda Tyke

8 months ago

They worked very long and hard on installing my porcelain tile floor. If they had any questions during or prior to the installation they promptly asked. They cleaned up during and after the job was completed. My flooring looks beautiful! Thank you so much!

Carisa Frisby

8 months ago

They were very quick and accomodating with the schedule. The installers worked really hard that day and worked around us having to shift furniture into other areas. To top it off, they were really quick.We have had several follow-up calls to ensure everything was still perfect and if not, a work order is put in to fix it.I'm very happy with the entire process!

Robert Imperial

8 months ago

Great experience from beginning to the end of our new carpet installationCrew were very professional/polite and kind.I would recommend Express flooring for anyone interested in new carpet

Sarah Woolsey

7 months ago

They came at the start of the window. They were efficient. They helped move some very heavy items and put them back. They knew how to and fixed some subfloor issues. They explained things clearly and the end product looked exactly like it should. It is what you would expect from a large company that specializes in an area like this.

Ryan Collins

7 months ago

We're doing construction to the whole house, but only 2 small rooms needed carpet. The crew was professional and willing to work around the other construction with no complaints. They had everything done in a few hours and it looks amazing.

Priscilla Urquides

11 months ago

Had a HORRIBLE experience with Express Flooring !I DO NOT recommend. They charge you an arm and a leg first off, and do not provide you a detailed bill just a full total. Someone did show up next day for install but was not prepared to demo and stated he didn’t know there was a demo. The installers are sub contracted that just wear an express shirt. We were told a “crew” of men would be out. Only 1 man showed up everyday for 7 days to demo and lay tile. They do not protect your belongings from demo. They do not protect you while home from fumes, dust etc.the installer solicited for gas money from my family as well as another worker who was there doing work on my home. The job manager Erik did not solve any of my problems or concerns.The quoted job time was not met at all.They removed appliances and doors and DID NOT replace them back.The entire company is a scam and unprofessional!I will never recommend this company to anyone and I will continue to spread my horrible experience with Express flooring to others and online platforms.

Craig Short

4 months ago

Our guy was very good, kept us fully informed and honest. We love our floors! Great job and was done quickly! Very happy

Dan Compton

7 months ago

We picked out and bought the flooring from Express Flooring in June of 2022. We set a date to install on Sept 6th 2022. We waited about 3 months as I had other things happening in the house I wanted done first. Express Flooring had great communication and confirmed a few weeks in advance that they would be there on that day. Sept 6th showed up and the install crew was there and very pleasant. They pulled out all the tile and carpet we were replacing. The told me I had uneven cement floor under all this and said they could not lay the Vinyl plank I picked out. They said they had to add cement to the floor to even it up. My quote was $1,800 to do it. At first I was not happy since I paid up $10,000 for this job but after talking to a few friends who had experience in this, I guess it is common that they would have to either fill cracks or even out the floor which is an extra cost. I authorized it and they poured the cement and smoothed it over that same day. Then before they left they brought in the vinyl plank I bought only to find out it was not what I picked out. This was some kind of rubberized flooring and much darker than what I picked out. After a day or two of trying to square this up, they finally invited me to their warehouse to make sure we all were on the same page as to what flooring was bought. I went there and they tried to tell me the heat rubberized it and this was the same one I picked out. After getting a little angry they stopped with the baloney sales routine and offered me true vinyl plank flooring. It was a slight upgrade to mine and a little lighter in color but I accepted it. They never did tell me why the original one I picked out was not available. The salesman told me after I bought it, he would set it aside in the warehouse with my name on it. Anyway, they came out the next day and finished the whole house all in one day. Besides the mix up in flooring, I was very happy in their communication and workmanship. I would highly recommend Express Flooring to do your job. Just make sure of the flooring you picked out and make sure they bring the correct one. Maybe if I had them install the next week after buying it, it would have been right. All in all I am happy with the way my house turned out.

Bonnie Blakley

5 months ago

Professional company from sales to installation. Installers were professional and detail oriented. Extremely pleased with my new floor. Definitely recommend Express Flooring.

Kim Sundberg

6 months ago

I first want to say we are happy with our new flooring. There were only 2 small hiccups in out process. here was a little hiccups but both were quickly resolved and didn't cause any real delays. One was the initial appointment for the quote and one was on the day of installation. The 1st wasn't a big deal at all. A wrong address sent the representative to the wrong location for the estimate appointment. 2nd could have proven to have caused a reschedule but was also remedied. We had asked that the install take place after 11am and was told there would be a 2 hr call ahead window. The installers arrived at 840 and i had to turn them away because we were not available or ready for the install. I contacted Kathy and she let me know the installers were goung to go to another appointment then return for mine. They were back a little after 12pm. The installers quickly and efficiently removed the old carpet/pad, cleaned the floor, placed down the new carpet and were finished in about 45min....maybe less. We did only have 1 room to do, but the 2 man team took care of it quickly. My suggestion is to plan your day for the whole day as unforeseeable situations can cause delays..but Express was great about taking action quickly to reaolve these minor issues before they could become bigger delays. The carpet is very nice. We are only 2 days in from install, so time will tell but we are very happy with the results thus far.

Susan Sabin

8 months ago

Wow, from beginning to end everything went smooth. Jordan Britt was extremely helpful and gave us exactly what we were looking for. The installers (Luis and another gentleman) were very professional, respectful and did a BEAUTIFUL job. I highly recommend Express Flooring to anyone. My husband and I are EXTREMELY happy. Thank you so much.Karl and Susan Sabin

Lesley Krickler

10 months ago

This is the second time I have purchased flooring from Express. I am very happy with the experience. The installers were great guys very polite and efficient! Took good care to move my heavy bedroom furniture and put it back with out damage. The salesman Phillp was respectful and did a good job of letting me know what to expect and it came within my anticipated budget.

Bonnie Whitehead

5 months ago

Perfect. On time, courteous, capable and thoughtful in terms of cleaning up. Finished job in 2 days. Probably the best crew I’ve had in my house. .

Carl Musch

5 months ago

The two gentleman that replaced our flooring were professional and knowledgeable. We are very pleased with the work they performed and the clean up when they finished.

mark jennings

3 months ago

Very nice guys and did a fantastic job!

Caryl Chase

5 months ago

Installers were professional and timely. Explained things before they started and throughout the process. The cleaned up after each day and answered all of my questions.

Ruth Reinhold

6 months ago

Outstanding installation! Loved the pad and carpet. It exceeded our expectations. I will use Express Flooring again and again. All your people were professionals. Thanks!

Danica Byczkowski

10 months ago

Express Flooring gave us excellent service from first meet to install. The sales agent was courteous and came back for a second visit in order for us to confirm our choice. When it came to install Juan and his crew were professional and gave exceptional customer service throughout the entire process. They were able to lay most of the carpet in one day. However, knowing that we wanted to paint our stairs before they installed carpet on the stairs they came back the following morning to finish. We love our carpet and appreciate the service we received.

steve c

a month ago

Double 5 stars to Express Flooring for our warranty work.....especially April....warranty coordinator and Max.....technician....for their outstanding attitude and professionalism.....they are truly an asset to your organization......thank you all

Bom Poulsen

5 months ago

Great experience. They gave me a great price with next day install. The installer was very professional.

ken barry

5 months ago

Nicholas was an excellent installer and was totally cooperative.he addressed all my concerns and was polite,courteous and professional.I would ask for him in the future.I cannot say enough great words for him.
He makes express flooring, the best.please let him know.

james lapsansky

5 months ago

The 2 workers arrived early and confirmed my selected order.
They both did a great job installing.
The workers did teamwork.

Max Knuth

8 months ago

Very professional!From the in home sales representative to scheduling the install date. The installers were on time work was completed in 3 days with no issues.They moved our furniture cleaned up after the job. Flawless!Thankyou Express Flooring.

Tom Foss (Thomas Foss)

5 months ago

The installers at express flooring were awesome the sales people were great the floors look incredible they look perfect I mean it's as if I have a 3 million dollar house custom home I love my floors they look absolutely fantastic I would highly recommend using express flooring

Judy Wooten

8 months ago

I purchased a home and needed the floors done. Express Flooring was my first appointment. The salesperson who came to my house was like a car salesman, pitching me everything but what I wanted. I wanted vinyl planking and he kept pushing carpet telling me how vinyl has an echo. Finally he say's just off the top of my head vinyl is going to cost you 15-25k I said you haven't measured the rooms. He' say's I know just by looking. REALLY!!!! I said no that's way to much, he said that's why you need carpet. Empire was my next appointment and the salesperson was professional and had my best interests in mind. Empire was 7K for my whole house and started installing the next day. Express Flooring what a joke.

Brandon Lee

4 months ago

Has been an issue from day 1, floor not installed correctly 3 times. Would not recommend. They also outsource there work, so you get contractors who don't care about your floor.

Nate Lopez

a month ago

Great service, installers are very helpful and our sales rep Jared was very knowledgeable and accommodating! Def recommend!

renzo c

3 months ago

The installers were on time and very professional. Would recommend express flirting to anyone i know. If i could give 10 stars i would.

Sharon Barnes

3 months ago

The men arrived on time & got the job done in two hours. They did a very good job & I would recommend Express Flooring to any of my friends!

Michelle Cordova

4 months ago

They were on time, worked hard and fast. They did an amazing job and we are very pleased with the outcome! Will definitely recommend Express Flooring to family and friends! Thank you!

N Streng

7 months ago

Very understanding when we needed to change the install date 3 times. They were very efficient workers and I am so happy with the product.

Jim wallen

8 months ago

Ruben’s Team did an Outstanding job for us!
Thanks Express Flooring and all of the people that made our experience awesome.

Richard Martinez

6 months ago

The two installers we very top knock. I will use express flooring just cause if the 2 installers. Very knowledgeable and did a wonderful job I'm very impressed and very very happy.

Brittany Michelle

4 months ago

Carlos and Jose were so nice and professional. They got my house done fast. And my floors look great.

Cathie Pitts

4 months ago

Very happy with the carpet and the install went so smoothly. Really loved that they moved heavy pieces and offered discounts

Sam Sitthigarana

4 months ago

Great experience. Product was is awesome, installation was quick easy. The installers were on schedule and quality is awesome.

Felicia Snee

3 months ago

Don't do it! Express Flooring didn't show up for my appointment AND the customer service rep told me there was nothing they could do even if they lost the business. Okay then. Caveat Emptor!

Ami M.

4 months ago

We’ve used Express flooring twice, and we’re very pleased with the quality of the work and how fast they were. Love our new floors. Thank you ?

Bruce A Strand

2 months ago

Sales rep and installers were great. Installation coordination and scheduling needs improvement, however.

Jeanne Bergen

a year ago

Daniel arrived promptly when I was told to expect him. He was actually about 15 minutes early. He did a terrific job. I was so impressed that I am also going to have EXPRESS FLOORING install a new kitchen floor for me in a few weeks. You and your team are the best. Kudos to you all!!!Jeanne Bergen

Vicki French

a year ago

I contacted vendor via internet and they responded quickly to set up appointment. The process was painless over a four day period. The sales person was on time. Installer did a great job moving furniture, removing old carpet and installing new. Of course there was paint touch up as usual. The install department called for follow up which was nice. Hoping carpet lasts and vendor holds up there end of the deal with warranty if needed.

Andrea Monti

4 months ago

Great work and reasonable pricing. The team was friendly , worked quickly, and left no mess. We highly recommend!

Terri Rowan

4 months ago

Installers were professional, detailed oriented and did a superb job. Definitely impressed with them and the end result.

Christine Unger

11 months ago

When I initially contacted express flooring, the woman that I spoke with was absolutely fantastic. She was so kind, and even offered me a coupon for flooring. The salesman that came was very knowledgeable, and also very kind. We picked our carpet, and we felt very confident. We told them though that we would tear out our own old carpet to save on labor costs. So the night before Xpress was supposed to install our carpet, we took out all of our carpeting, and had exposed tack strips. The next day, we waited and waited, no calls, no installer. We finally called them, and they told us they didn’t have their installer after all, we were going to have to wait until Monday. I told them I have little children and two animals, and exposed tack strips everywhere. It’s a huge safety issue!. They were able to get me in first thing the next Monday, but they also told me that their customer service would be reaching out to me, and I have never heard from them. I have called four times, spoke to a rep, and left three messages, and I still have not heard back. I am really irritated with how they handled our case. Based purely on follow up customer service, I am giving them two stars. They keep sending me surveys to fill out about my experience, and I have filled them out and told him I would love a follow up call… nothing. I think express flooring has way more about making a sale than they do about customer happiness.

tina lindstrom

10 months ago

I canceled an install we had set up because first, the wrong carpet was delivered. The wrong padding was delivered. 2 very small Hispanic males couldn't even speak English. The salesman wouldn't return calls, tried 4 times to get manager. Salesmen never told us the breakdown, he LIED to us, charged us $2,500 more then where we went afterwards. Never got breakdown until night before install. Said they move furniture for free. Charged us $200.00 to move pool table. You have to take apart to do it without breaking side rails off. Weighs 1,000 pounds. From beginning until I canceled everything, was very strange. Never will I use them or give any recommendations what so ever.

Chris Mirza

3 months ago

Very professional and experienced crew cane to my house and removed all the furniture and put it back also thank-you for job we'll done .

Maura Kent

10 months ago

Buyer beware. They do not use their own employees as told to us. We had multiple subcontractors in. Not one of our appliances or fixtures were put back properly. We were told they would remove the baseboards and replace them and then the subs said they couldn’t but they could put new ones in as a side job. The carpet was put down with a tack strip on the door entrance so we get a nail in our foot every time we walk through the door. Warranty? Good luck it’s only good if they call you back. Hopefully people researching this company can see this before they take it down to preserve their rating. We have called and were told someone would call back. That was two days ago.

Sean Randall

a year ago

The sales person answered all our questions, had good suggestions and a good variety of floor tile for us to look at. They had installation readily available and started right away. The installer was awesome! He walked me through the different ways the tile could be installed and cleaned up after each day. I was impressed with him cleaning the joint lines from the float material prior to grouting. I work for a General Contractor and deal with floor installers all the time and I would recommend Express Flooring.

Clint Van Acker

a year ago

My entire experience with Express Flooring was quick and easy. And I was ecstatic with the results.I had previously purchased new carpet through Empire flooring but I had nothing but problems with them, and ended up firing them.Then I called express flooring and Neil came out the next day to show me Carpet and they were able to install them the next day. Ivan and his assistant showed up the next morning on time and quickly installed the new carpet professionally. I will be recommending them to everyone.

Anna Lodder

a year ago

Express Flooring is simply amazing. Stop looking and call them now. We called them on a Saturday, had an appointment with an estimator that Tuesday. The estimator (I think it was Jeff?) was on time, professional, friendly and brought EXACTLY the type of flooring I wanted. He explained everything, gave me an estimate that was totally reasonable and fair and installation was scheduled for the following Tuesday. Josh and Jeremy showed up on time, with all the tools and product. They explained everything, were super professional and extremely talented. They had to level the floor so there was a slight change to the price (but that was very well explained by Jeff in advance so I knew it was a possibility). And they were done installing by the end of the day. They cleaned up the area and I am SO INCREDIBLY HAPPY WITH THE FINAL PRODUCT. I have been dealing with so many contractors lately who delay, don’t show up, or can’t find labor… I am so impressed with express flooring and look forward to using them again.

Regina Kohler

4 years ago

The design consultant was patient and had lots of samples. The workers were professional and quick. The whole process was quick, easy and the results were amazing.

Melissa Brown

a year ago

We had carpet installed in May 2021. Originally installation was scheduled for a Friday, then moved to Saturday due to staffing shortages. Late Friday we were notified that they would be able to install on Sunday. Was told we would get at $250 rebate for the inconvenience (never received it).A few weeks after installation we noticed some lumpy spots; called to have someone come look at it. No one called back, and we had a couple of our fur babies get really sick and I completely forgot about it. Fast forward to December 2021. We had our carpets cleaned and the cleaning company pointed out that for new carpet it's extremely worn in some areas (not super high traffic areas). I had noticed, but life was busy and hadn't called. But after the cleaning company pointed it out, I thought it was worth a call to Express flooring.As of today, I have reached out 4 times in the last couple of week and still, no one has called back. I have given them ample time to contact me (I bet if I was calling to get flooring installed someone would have contacted me by now....).I do not recommend this company at all.

Burt Benjamin

8 months ago

Buyer Beaware!!! Had a sales rep Cory come out to give us an estimate. We liked the product, and his so called We can do this in a day or two tops attitudes. We signed and paid in full for the job. A month later and I an still waiting for them to finish the job. Every time I contact install Eric he does know, he will call back, they are coming tomorrow...again empty promises. I would not recommend this company to anyone. They are slick talking business people who can't deliver what the sales person says they can....UPDATE....STIll 3 months later.......waiting for them to finish this project. Everyone of the techs that come out blames the next guy. Media attention is my next stop.

corliss mcintyre

7 months ago

Rachel Luehmann, and the installers were very good at their jobs, but customer care and the salesman was not so good. If it hadn't been for Rachel we would have gone somewhere else, plus the guys that did the installation was very good. so, I'm satisfied.

Terri Mainwaring

2 months ago

Great experience and love our new floor!
Marco was fantastic!!! Good at his work, very personable and professional.

Scott Smith

a year ago

I love my new carpet! The installation process could not have gone any better. I was given a two hour window early the morning of the install. The installer was here right on time, actually about 30 minutes early. Jose, the install crew, was professional and very efficient! I hope he gets the credit he deserves for an exceptional job!

Rosemarie Luddon

10 months ago

Express Flooring did a fantastic job installing my carpet. I needed express service as I was moving into a home that desperately needed carpet. Rick came out and gave me an estimate. He was straight forward and said the carpet could be installed the next day. The next day Juan arrived with his assistant and they immediately ent to work. As promised the carpet Installed and it is beautiful. I was very happy with the ease and professionalism of the service I received. I highly recommend Exoress Flooring!

Terrence Hoff

2 months ago

The Installers did a professional job on the install and moved all of the heavy furniture as needed, GOOD JOB.

Lachele Mangum

a year ago

My entire experience was amazing! The guys came in and installed my bedroom tile floors with such precision and care, making sure we were happy along the way. They moved the furniture and returned it to the exact spot when they were finished. They took care to clean the work area as they proceeded and finished the install meticulously. I can't stop looking at it! Talented would be an understatement. Raymond and his team did an exceptional job!

Cecilia Dorame

8 months ago

Great experience with all from the person who gave us the estimate to the institution crew. They where all very kind respectful and quick. I would totally recommend Express flooring to family and friends.

Sowjanya Chintalapati

a year ago

Express flooring provided me very good customer experience. Last week they had to fix our carpet that was installed in 2018 through them and the customer rep Kathy made our process so easier and faster. The technicians did a good job and showed on time. Even in 2018, they installed our carpet in 3 bedrooms and their variety of carpets in reasonable pricing was impressive. It was all setup and installed in less than 3days at the time. I would highly recommend Express flooring for carpet installation.

David Hocevar

a year ago

This February 2020 has been our family's 3rd Great Experience Express Flooring. Tile in 2016, Carpeting in 2019 and carpeting for two bedrooms this year. The quality and process has been exceptional in all 3 installations. The installers have been professions every step of the way. The moved furniture, were polite, were clean and worked very efficiently. I would recommend Express Flooring to all my Friends and the two Installer were two of the best two craftsmen that ever walk into my home.

Dalila A. Gamper

a year ago

My experience with Express Flooring was great from start to finish! My designer was Justin and my installer Javier. They were both amazing! I didn’t feel pressured to make any decisions, they listened to what I wanted, and delivered their services professionally but also relationally. I’d highly recommend their services!

Jacqueline Harris

8 months ago

Our Installation Team was so professional and helpful. They completed the job (Re carpeting an entire house) in record time! Kudos to our Team. They are the best!

Alicia Wood

11 months ago

Express Flooring was so exceptional at coming in with samples, giving me my quote on the spot, and being able to install two days later! I was so impressed by the team that did the install. They finished in a day, made our bathroom floors look exceptional, and cleaned up at the end.

Donna Feidler

6 months ago

The installer was respectful & friendly. Floors look beautiful, was done in 1 day, very pleased with the workmanship & professionalism. Definitely would recommend.

R.A. Whitemarsh

8 months ago

Time will tell the quality and wear of new installation. However, if they match the professionalism and expertise of the install team, I would easily recommend with highest rating. Luis and Daniel were friendly and very skilled and walked thru install from beginning to end. Kudos to both.

Sylvia Petri

2 months ago

I was able to negotiate an affordable deal for two bedrooms. Service was prompt and professional. Fabulous instal!

Laura McKay

6 months ago

Excellent.I needed the carpet installed/job finished before noon. The installer completed job with time to spare. And excellent job.Thank you for the good experience!Laura M

Becky Miles

10 months ago

From Neil making sure we had what we wanted. Working with us on the installation date. Got a call to remind us of the installation and what we needed to do for the big day. Juan and his assistant showed up early (a plus in my book!) And got right to work! 4 or 5 hours later all done and they worked their butts off during that time. All furniture moved and put back just like promised.

josephine mcafee

11 months ago

the flooring techs arrived on time and immediately went to work. They carefully moved the furniture out of the room, verified that they had the right carpet and began the instillation. When they finished they verified with me that everything looked good, replaced the furniture and asked for my signature. I am very satisfied with the carpet and the time they took to do the job. I will recommend express flooring to all of my friends.

Kay Bee

10 months ago

I am very disappointed with Express flooring. I used them about 12 years ago and I was happy with their service. So now I want to redo my floors again so I called them. Everything started off great. The guy named Josh came out and did the quote was very nice. He gave me a quote of $5000 which is about what I was expecting. When I mentioned I used them before you then gave me a quote of $3500. That's a great quote. I told I will let him know. In the meanwhile I was getting other quotes (should always get 3) other quotes are all around $5000. When I told my quote of $3500 they were curious how it was so low. I shopped in a flooring store and saw the cost of supplies, from that I couldn't figure how they can quote me such a low cost when the supplies are almost that much alone. One Company gave me a written itemized quote, I saw what everything cost. When I contacted express flooring to ask questions I got short responses of includes everything I said I don't want to be caught by any unexpected charges and asked for a written quote so I can make a better decision. Silence, no response after that. So I wrote them off and moved forward with another company. Around Memorial day I got a text from Express Flooring saying We see you recently got a quote from us, we have memorial day sale..blah blah blah I responded yes I got a quote but I asked for a written quote and never heard back. Well I never heard back from this text either until the next day when they sent me the same text again and then apologized for sending me the text twice. I replied, you apologize for sending me the text twice but not mention my complaint of of the quote. Some time went by and they replied we don't give written quotes, would you like to sign a contract with us? I answered saying that's odd to not give a quote but if that's the case then why didn't Josh tell me that instead of ghosting me? due to that i don't feel comfortable signing a contract with a company that can't answer questions. I asked for that quote from Josh on 5/19/22, it is now 6/13/22 and he has never replied back to me. I am getting my floors done by another company that sound more trustworthy than my experience with Express Flooring. Pretty sad but I feel comfortable, I truly feel that a verbal quote of only $3500 was unusually low and I was afraid of last minute up charges. If it was a true quote then too bad for me but I have a peace of mind.

Maggie Johnson

3 years ago

Excellent experience, super quick install, would definitely recommend. Installers were friendly, got three rooms done in less than 8 hours. Couldn’t be happier!

Ronnie Talbot

a month ago

On time on budget. Thank for the great experience.

Renee

8 months ago

I had new carpet put in house. I used Express Flooring. The 2 guys that came to my house was Ivan & Jose. They was very helpful moving the left over furniture out of the house. They both did a fantastic job. I am very happy with my new carpet. Thank you ?

Kerry Ann L Day

8 months ago

Great job. The men worked very fast and didn’t leave any mess behind. They installed our new carpet and exceeded our expectations. We are very pleased with the service and quality of carpet from Express Flooring.

cakrzyz

3 months ago

5 rooms with 3 man team completed everything within 4 hours. Highly efficient & friendly ... definitely recommend!

Steve Chaddock

2 months ago

Very happy with new wood flooring. Install went smoothly and installers were great!

Harry Turner

9 months ago

Update: Finally after weeks of making promises and haggling our flooring was replaced to our satisfaction.We had lenolium flooring installed in our kitchen and dining room. We were very happy until recently when the seam between the dining room and kitchen began to come up. We called Express Flooring and Daniel was sent to assess the problem. He told my wife that he did carpet and didn't do lenoleum so he couldn't help us. He took a picture and told us someone would get back with us to reschedule. After no response for 2 weeks I called them to have someone come out to take care of the flooring. I was promised that someone would contact me by the end of the day. Needless to say no one called me. So I called again and again getting the same promise. Finally after 2 weeks of this Maribel the service manger called my wife and told her that Daniel had given her the picture and it would cost $150 to repair the flooring as it was not an installation issue and therefore was not warrantied. I have tried to get a hold of Maribel twice and left a message for her to call me giving her my number as I don't understand why the seam of the flooring coming up is not warrantied. Needless to say she hasn't called me back. Because nobody has come or called to help us we now have a piece of the flooring that was torn out by our puppy. This would never have happened if someone would have fixed the seam when we first contacted Express Flooring about the issue. We are very frustrated and disappointed by the non service that we have received even after being promised that they would do whatever it takes to make it right.

Heidi Curiazza

2 months ago

They communicated their arrival time, arrived promptly, and completed the project efficiently and quickly.

Catherine Marcelle Schuyler

7 months ago

Entire process was a smooth, efficient experience.Estimate person knowledgeable, helpful and proficient. The gentleman whom installed did an exceptional job and floor is gorgeous.Highly recommend Express flooring .

PHYLLIS PORTER

2 months ago

Seamless process from beginning to end. Install was completed in one day.
Love the results!

CURT CARTER

5 months ago

Installers were very friendly did a good job ,carpet has tight corners ,help move furniture in different rooms very nice people

Nancy

2 months ago

Installers were speedy, efficient and respectful. My new carpet looks amazing!

Jane Daigle

6 months ago

The installers from Express Flooring were amazing. They were very professional and timely. I was very happy with my experience.

Anna Townsend

8 months ago

The installers came in ready to work. They were quiet and courteous. They finished in a short amount of time and walked me thru the rooms for my approval. They did an excellent job. Great work. Thanks.

Jeff Marshall

8 months ago

The installers were great. Did a fantastic job. Was very impressed how quickly they ere done. Will use Express Flooring again. This was my second time to use them.

Amy Lauer

a year ago

This was so easy. I called for an appointment and was offered one within two days. I requested a Saturday and they were able to accommodate our needs. Our rep was great! He was very knowledgeable and explained several options. We had our carpet installed on Monday!! Fast, friendly, affordable and good quality. ??

Lucinda Gonzalez

8 months ago

My floors came out really nice, a couple of areas are lifting a bit though. That wasn’t the main reason as to why I’m giving a 2 star. After a long day we were able to come back home at 7pm and every single door in our house was open, even the ones that weren’t worked on. All the cutting was done in the house rather than outside and every single inch of my house had layers of dust from the cuttings. It was so overwhelming, I had to clean my walls, ceilings, bedding, curtains and even things hanging on my wall by running it under the sink. Literally everything and anything that couldn’t get wet to get the dust off had to go in the trash. It took up to 3 days to clean which there is still areas we missed with cleaning.

Lamond Bauman

2 months ago

Installer was courteous and did a great job during install plus cleaned up after installation.

Jeanne Ratliff

a year ago

Our design consultant, Russell, was wonderful and so easy to work with. We picked our day within a week to start the install and our installer, Carlos, continued to make the experience great. He really worked so hard, he’s a true artisan. I highly recommend Express if you want an easy process and a good price!

Sara Killingbeck

4 months ago

We had our consultation on Wednesday and they came back to install on Friday. We had our whole upstairs replaced and they did excellent!

Mary Brennan

5 months ago

They did a great job installed both luxury vinyl and carpet all in one day and looks beautiful!

Scott Brooks

7 months ago

Great installers friendly made sure they cleaned up after themselves, worked fast to get in and quick as possible

Michele Reising

6 months ago

Our experience was very positive from the sales person arriving on time and being professional and personable, to the installers arriving on time, being respectful of our home and our carpet looking great when they left!

Jonathan Wheatley

a year ago

I just had carpet redone in four of my newly purchased home’s rooms. After dealing with some not so wonderful contractors, I can comfortably recommend Express Flooring for whatever your flooring needs may be. As a company they were great with communication, scheduling, and professionalism. The gentleman who installed the carpet were punctual, friendly, effective with the install, and also professional. I wish all builder-related businesses functioned this way. Five stars boys and girls!

Jeremiah Parker

a year ago

We scheduled an appointment with Express Flooring to have a consultation. Our Design Consultant was Corey Hoffman. He did an amazing job detailing the process, showed us several samples in the style we wanted and helped by explaining the difference between the materials. We will be moving forward with Express Flooring next week and we are so excited.

M R

a year ago

Horrible experience dealing with this company and especially for the price it definently was not worth it for the material you get and the service from the managers. They promised high quality material but the carpet is so thin you can feel the cement under it even with the padding. The installer would also agree, I tried to get a refund before the installation went through and spoke to a manager and she was unwilling to help me in any way and said they would keep a portion of the money and not refund me it all back and that she couldn't tell me how much they would keep. I am only happy with the installer because he was a honest guy.

Richard Kent

10 months ago

We had Express flooring do 12k worth of work. Did a horrible job. Didn't reinstall the fixtures or appliances properly. Didn't cover anything and let the dust fly, ruined a wall. Hooked the laundry up wrong which flooded when i turned the water on. Said they would reset the baseboards then the sub said no and tried to shake me down for installing new if I paid him extra for labor. There's a gap in the carpet underlay, carpet is pulling up. Tack strip across an entry way that gets stepped on. Botched spots in the vinyl floor.. I commented on their FB add and they deleted it and turned off the ability to comment. We have called several times with no call backs or concern. I guess next step may be the ROC.

Shane

2 years ago

Not happy whatsoever! I hired Express Flooring to install glue down LVP throughout my entire house. Day 1 (Sep 1st) subcontractors showed up to drop off LVP to get acclimated to environment prior to install. Day 2 (Sep 2) subs showed to begin demo of existing tile / carpet and start the LVP installation.First off, all furniture was removed by myself & stored in garage with the exception of wall hung TV's, couch & 2 dressers so moving / covering for install was minimal. The subs / installers only partially covered my cabinets & appliances in kitchen before chipping tile, in turn damaged cabinets from broken tiles flying around during demo. Couch did not get covered until demo was done for some reason. Subs were here from 8 am to 7:30 pm & when leaving, left tile debris in kitchen where we could not use. Day 3 (Sep 3rd) subs showed up around 8 am & were until 9:30 with installation complete.Noticed after the subs left after installation complete, one of my 2 toilets was not bolted / secured to floor properly (would rock when using). My other toilet was not bolted / secured to floor at all , in turn caused leaking at floor with every flush. New wax rings were not even used (supposed to replace anytime pulling) as new bolts are provided with new wax rings & here mine sit unsecured with same old bolts. I called the next morning to have corrected & was told to allow 24 to 48 hours for response in scheduling even though I explained I had water leaking due to toilet not being bolted by subs after reinstalling. After calling numerous time that morning I finally had the SAME subs that installed incorrectly the first time, come out to install correctly. They did reinstall using new wax rings & bolts but instead of using toilet shims to correct rocking, they used what looks like pieces of broken tile, which is unacceptable & shows there is no pride in the workmanship.Spoke with Brett & had outside installation manager come out to address my concerns with completed product / installation process & to go over damages caused from installers. Samuel came out & I showed home the toilets, cabinets damaged, how uneven cuts along walls are & area's where planks were not seated / bonded to concrete (hollow sounding when tapping on). Samuel said this is how it’s done but offered to add more caulking (Alex) to correct but that is just covering up a subpar installation by what Express Flooring states in their Notice To Buyer section that Express exclusively uses only professional, licensed & certified installers. I continued to express that this is not a professional installation & all I got in response is Change your baseboards even though the salesman ensured us there would be not need as the LVP would be run under then caulked. Instead they were not only stopped inconsistently shy of the baseboards but was not trimmed straight or true to wall to remotely look professional. On top of all that, there are planks lifting throughout the house & I’m willing to bet it because there was no roller used on the LVP like specified when completed.I then hired an independent 3rd party flooring inspector to inspect the flooring, installation methods used & to ensure manufacturers installation instructions were followed. (manufacturer will not warranty their product if installed incorrectly) The Flooring inspector noticed immediately inclusions in the LVP throughout from debris between plank & concrete. He also pulled manufacturer installation instructions, which I reviewed as well. Instructions state, LVP should be acclimated to area for 48 hours before install, they allowed less than 24. Also states, holes/cracks in concrete need be filed with lightweight cement, they filed mine with glue. After presenting Express Flooring the inspection report I also forwarded a copy of the inspection invoice to be reimbursement and was told they have no way to reimburse and they do not reimburse. I explained if the job was done correctly and/or the report came back in their favor I would eat the cost of the report.

Kelly Ritchey

a year ago

The gentleman came out on a Thursday to measure and on Saturday I had a new kitchen floor. Q did a excellent job with his helper. They moved appliances and clean everything up and a few hours later my kitchen floor was perfect. Would highly recommend express.

Benjamin Davis

a year ago

Our experience with Express Flooring in Phoenix was absolutely horrible. The installation of our upstairs carpet seemed to go smoothly but soon afterwards we noticed that our floor was squeaking and crackling in many places. Our previous carpet and padding did not make any such noises. There was little doubt that the padding was either deficient or inferior. We specifically asked the sales person that we wanted the best padding possible. He assured us that we would get their most premium padding. After the installation and when we realized we received an inferior product, we started to try to contact Express Flooring. It took over a month after multiple attempts for someone to call us back. They scheduled a person to come take a look at it and after a couple of no shows, we finally had someone take a look at the carpet and padding. The first person to come by was utterly useless. He was utterly indifferent to our concerns. He just cut a little piece of padding from a corner and left. When we didn't hear back from the company after the visit, I called customer service multiple times and asked for a manager to call us back. When we did finally talk to someone, the excuses were laughable. They did make a second and third visit to examine the carpet and padding after we pressed them enough. However, there was no resolution. So we basically paid $6000 for a decent carpet and very crummy padding. We will most likely go to another company now to come and rip up the carpet and install much better padding. So, in short, I would strongly recommend staying away from Express Flooring. Don't be fooled by their slick advertising!

Dan Lindemann

a year ago

Great experience. Our design consultant, Corey Hoffman was very professional and gave us absolutely zero pressure to buy anything. Very knowledgeable of the product he was selling to us which made it very nice to know exactly what we were buying. We couldn’t be happier with our purchase and the professionalism of Corey for getting us exactly what we wanted without the pressure to buy or up sales. Highly recommend Express flooring and a big thanks to Corey Hoffman for taking care of us.

Devin Lugar

a year ago

The only reason that Express Flooring is even getting 2 stars from me is because the installers (a third party) did a great job and the floors look great. However, the customer service from nearly everyone I spoke to from their corporate office was terrible in every way! When I got the estimate, I was getting other quotes. I decided to go with Express (huge mistake). When I called to get the paperwork signed and schedule the install they sent a new sales person who took over 2 hours to redo everything the first guy did since they don’t share data. I was initially told that this job would be done in 2 days and it took almost an entire week! 6 days that my entire house was covered in dust, bathrooms weren’t useable and exits couldn’t be reached. My dog had to stay at a dog hotel that I paid for this entire time. Their office is very hard to get ahold of the people who can actually do anything, they have horrible time management skills and communication skills with their customers and third parties that they use for the installs. I’d never use them again and would never recommend them to anyone for anything ever!

diane kehoe

a year ago

I had carpet installed in 2 rooms and it looks beautiful and not one imperfection in their work. I highly recommend this company.
My installer Viper really did an impeccable job. My Design Consultant Phil were very helpful and so patient, I had so many questions!

Annalee Herman

3 months ago

Excellent work. Professional and courteous. Worked hard to give us a great tile job.

Michael Pfeifer

a year ago

Couldn't be happier with the job Express Flooring has done. From start to finish the communication was great and they walked us through the entire process and were able to start the job almost immediately (the delay was on our end and not theirs). Arturo was our LVP installer and was meticulous and exact in his work and has made our floor look amazing. The decision to go with Express was a great one and we are extremely happy!

gale weiner

a year ago

The entire experience, from the sales rep to the installers was exceptional. The quality is terrific and the installers were the best. No breaks, no cellphones, just a beautiful job. They were timely, conscientious, they cleaned up- can't complement them enough. Would highly recommend Express Flooring to anyone considering having their flooring replaced

Claudine Nielsen

a year ago

I was very pleased with the workmanship of the two fellas who were here. They did a very nice job and would definitely recommend anyone. In fact called a neighbor and she said IF she got carpeting or flooring, she would get it from Express Flooring. So keep up the good work. My son had recommended Express Flooring.

Marquita Johnson

a year ago

I had 6 rooms floored in a matter of 3 days all while working from home. The Express Flooring Team was very flexible in doing the rooms I needed done first in order to accommodate my work schedule. They tucked all the supplies away neatly at the end of each day and were back to pickup where they left off the next morning. I am satisfied with the finished product and would recommend them to anyone needing quality flooring at low cost.

Denise Ebbecke

5 months ago

The flooring is outstanding and Jessie Velasquez and his team of installers did a very professional job!

Kathleen Williams

7 months ago

I had two installers named Juan and Carlos. Did a beautiful job installing the flooring. They were alot of fun throughout the day but still got the flooring installed in one day. They did the living room and hallway.

Celia Tilmont

11 months ago

We used Express Flooring to replace our carpet upstairs and the whole process has been a nightmare. They neglected to come on the correct day to tear out the carpet (a fumble on their part which they admitted, despite me calling twice in advance to have it in the notes the exact day and time they should come to remove the carpets). Since they never came on the correct day, I had to reschedule our floor repairs and painters and ask them to reschedule their work. I spent an entire day while ok vacation playing phone tags with multiple agents and managers. The carpet was finally replaced and does look great, however they've damaged on furniture, in one case completely broke a wall shelf in 2. I have been waiting a week to hear from them. This has been the worst experience.

Chris Billingsley

a year ago

Contrary to their advertising, our experience was less than ideal. We were told by the salesman the job would take 5 days, Well, it started in mid October and was not finished until December 1st. First, the installers did not have enough plastic to cover our furniture, appliances, and countertops. We were told there would be dust everywhere as they begin demolition.....we had no idea! We had to hire professional cleaners to clean our house twice to get rid of all the dust and dirt. The job was started without the installers having all the required materials. When the materials did arrive, the installers showed up unannounced at our home three times. You should be prepared to use your Google translator or have a friend that is bilingual to communicate with the installers. We experienced some damage to our door trimming and this will require some repair and painting throughout the house . We had to have the installers return several times to address exposed nails in the trim in several rooms. Since we were not satisfied with the installation and would not sign off on their paperwork, we were threatened by letter that a lien was being placed against our home, if we did not pay the remaining balance within a certain number of days. Oh, did I forget to mention that we had family that already had firm plans to visit during this madness? ....and yes, we had to relocate our traditional family gathering for Thanksgiving. Ask plenty of questions and get everything in writing. You may need it in litigation. #Disappointed & Disgruntled

WAlter Hall

a year ago

Ivan did an excellent job installing our carpet. It looks great. They were very courteous, professional and fast. Carpet connections were seamless. Great ? work I would recommend Express Flooring to everyone. Thank you Ivan ? for a great ? job well done.

Craig Barton

2 years ago

Express Flooring is a BIG SCAMMake note that Express Flooring's good reviews may be due their paying third-parties that offers gifts for customers to leave good reviewsFraudulent warranties• Years later still battling Express Flooring (EF) over their “Lifetime Installation Warranty”, refusing to fix bulging carpet around doorways and other noticeable areas. I was actually told by EF’s leading guy: “you shouldn’t be using EF warranties to your advantage”; and that he’d sic his attorneys on me if I posted any reviews• Arizona Registrar of Contractors (ARC) is documented forcing EF into one repair, but the ARC’s jurisdiction expires two years after carpet installation• EF Lifetime Warranties on carpet product is also bogus coming with a racket of deception. Our EF carpet began matting (flat as a pancake) and showing wear-discoloration immediately after installation. EF sent out biased so-called “certified carpet specialists” but the fix was in so “appearance change” is not covered by manufacture's warranty• Carpet fibers continue filling our sweeper with each vacuum to which I bag and date for future litigation. According to the so-called carpet specialists our “carpet is performing in a manner consistent with its style and quality”. At $9 per square foot, that’s a lieBIG SCAM• Multiple millions of dollars of national fraudulent TV advertisements are allowed by the system not holding EF accountable. Yelp (Big Tech) deleted my review limiting my complaint/review to only the one local EF company that laid our floors. However, I wouldn’t have known about EF if it weren’t for the false national advertising. It’s like saying EF is great, just don’t go to this EF or that EF or the other EF over there• Express Flooring’s advertised Better Business Bureau 5-Star Rating is a fraud. While wasting months seeking the BBB’s help with EF, I was actually told by my BBB contact: “the BBB is not a consumer protection agency”. A $1000 offer from EF for $18,000 worth of defective carpeting was good enough for the BBB• The fraudulent certification process for certifying carpet inspectors tracks down to the state of Georgia where the multibillion-dollar carpet manufacturing is monopolized in our country. The industry set up – and has power over – the so-called carpet inspection certification process that spiderwebs throughout the USA. Contrary findings by my third-party Arizona State Board Certified contractor was, of course, not accepted by EF since he was not certified by the same Georgia networkVulnerable populations like the elderly are especially at risk with enterprises like EF considering the apparent lack of consumer protections in our very broken system

Heather Wheatley

9 months ago

We had exceptional service. The workers were early, prepared and worked very hard. They were so quiet and quick. The job fully met our expectations and looks INCREDIBLE. So happy with the overall experience.

Jeffrey Burke

5 months ago

A job that should have taken 2 days took a week and still not done. You took my money and don't wanna finish the job now. Will be calling the BBB and filling a report. This is unacceptable

Jeromy Randels

4 years ago

Flooring looks great! Design consultant was great and had a lot of samples with a great variety. The install only took a couple hours. Overall, this was an easy process!

Christine Gould

5 months ago

They showed up and worked overtime to get my full demo/install done within a day and a half. It was great!

Sylvia Solis

8 months ago

The installer did a great job. Love our floors and how it makes the house look. I want to add that he was very respectful, friendly and considerate.

Diana Bressler

a year ago

A wonderful experience, from picking out the vinyl plank, and carpet which I had several samples to choose from. And the quality of the floors, the vinyl plank, has a 35year warranty, and the carpet has a 50year. The Installation was well, FAST, 4 guys came in, moved the furniture, and proceeded to take out the old and put in the New, They did a great!

Armando Avalos

a year ago

We wanted to give a big thumbs up to Express Flooring installer Max who did a great job fixing our flooring problem. He was prompt, professional, and good at his skill. A job that we thought would take a couple of people to do, he did all by himself. Great job Max!

Carol Mohon

8 months ago

from the sales person Shawn to the installers the experience was wonderful. They finished in one day the workers worked very hard all day and my floors look magnificent.

Richard Ross

4 months ago

From the first home visit to the finished job, everyone we dealt with was helpful, polite, a pleasure to work with.

Richard LOPES

a year ago

Our sales rep Craig was outstanding in getting us the pricing within our budget for similar carpet to the carpet we had picked at another location. Jose the installer was very friendly and quick as well as efficient. From start to finish the communication and experience were top notch.

Irma Arboleda

3 months ago

Great pricing and value. Professional and courteous carpet installation crew.

JOSE COLLAZO

10 months ago

The ole salesman switch. Sold me carpet installed and I got the lifetime warranty (Wink) wrong move!!! Made it sound like if anything just call us it’s lifetime guarantee. I called for them to fix bubble areas on carpet that started to develop and they said they couldn’t, gave me every excuse in the book! After I paid them around 4g. Save your money buy the carpet and have another contractor put it in . Plenty out there. Also save the money on your underlayment don’t need it . Never again will I buy here stay away!!

Tracy Drury

2 years ago

I had a wonderful experience from beginning to end. Scheduling was easy with just a few questions to define what I was looking for in flooring.Jordan (sales) was extremely professional and was open to what I was looking for in price and product.The next day the carpet installers were there on time, got down and got to work, and completed the job in a timely manner.The last step was my follow up phone call from Corey. He was quick and concise (mindful of my time) and made me feel they were open to hearing about any issues going forward.

Cynthia Bodinet

5 months ago

They were extremely kind and efficient and cleaned up after themselves when they were done installing the carpet and everything looked perfect

Mary Kirkevold

4 months ago

The installation went smoothly and timely. Ivan was very knowledgeable and informative about the procedure.

Chuck Sylvas

a year ago

Our carpet installation went great. Juan and his crew did a fantastic job. Juan explained everything and they went right to work moving everything and removing the old carpet. The entire job went so smooth and they cleaned up and put the furniture back. I can't thank them enough. It was great. Love the new carpet. Thank you Juan.

Cheryl Epping

2 years ago

We are extremely happy with our flooring purchase from Express Flooring! The flooring we purchased is high quality and beautifully matched what we already have in our home. Aaron, our design consultant took the time to determine what we were looking for and cross that to what his company had in stock. He made sure that all the details from selecting complementary moldings to our next day installation was taken care of. I would highly recommend Aaron for his flooring expertise! We were able to get next day installation and the installation crew took care of everything from moving our furniture out of the room to installing the flooring to clean up. I would highly recommend Express Flooring and Aaron to anyone who is considering new flooring for their home!

Bryant Buescher

6 months ago

The guys doing the installation were very professional and handeled moving all the furniture themselves.
Carpet and stairs turned out amazing.

S B

a year ago

When we made our initial consult appointment we were told it was 48 hour window for install. Ended up being 3 weeks out. Our appointment for install was at 9 am. They arrived at 7:30 while I was taking my kids to school, then LAUGHED at me when I showed up and said they were supposed to be there at 9. We paid for them to move the furniture because I have physical limitations to weight I can pick up. I just had to move my bed myself because “they don’t have the tools” and refused to use mine. We paid to have the old flooring ripped up. “They don’t have the tools to remove the baseboards” so they can’t remove the flooring. The installers were rude, ruined some of the furniture they did move, and weren’t prepared to do their jobs properly. Can’t get ahold of anyone to file a complaint or get answers.Edit:Updated to a 3 star only because the carpet looks amazing. Finally heard from the office and I’m being refunded the charge for not removing the flooring. Whomever takes phone calls and does the consults needs additional training. If you have “windows of time” for installers to be there it needs to be communicated that way, not arrival at 9. If you have something preventing flooring from being removed by your installers, that needs communicated. It also needs communicated to your customers that the chemicals used are POTENT. I had to leave the house due to my asthma.Edit again ?‍♀️I put it back down to a one star. Upon closer inspection the edges aren’t done properly. I have a gouge out of my brand new painted wall, and small my entertainment center is broken.

Steve Wynn

2 months ago

Very good company to work with great installation would absolutely use again

Denis Aseltine

a year ago

We had carpet installed in our bedrooms. The whole experience was good and the workmanship of the installers was excellent. Minor issue with scheduling the install date as we had to postpone installation after purchase while awaiting completion of some other work in the home but overall we are satisfied with the carpet and installation.

Ann McReynolds

6 months ago

Great price. Installers were on time. Very friendly and did a wonderful job. Floors look fantastic.

Veronica Bohannon

3 weeks ago

The installers did a great job & cleaned up afterwards.

Miriam L Martinez

a year ago

Express Flooring deserves 5 Stars, they have superb customer service, from the first phone call to the last laminate install. I got laminate flooring throughout my house and I want to give a shout out to Cesar for such an excellent job! We were impressed by this young man who not only has skills to lay laminate but also character and that is a true gem! Before he completed the job, he made sure that everything was left in excellent order. We had encountered a slight snag with the carpets in the bedrooms but Cesar came back and provided a beautiful way to fix the challenge, my friends and I were very impressed! I sincerely can't say enough good things about this company and its employees. Thank you Express Flooring for my beautiful laminate floor.

Kerry Santos

2 years ago

We scheduled for a consultation and no one ever showed up. We even called 30 minutes after the appointment time and was told the sales rep was still with a customer and would be to our place within the hour. After 90 more minutes and no one showed, we rescheduled.The rep that came out on the rescheduled date was awesome. He showed us only samples of what we were looking for. We scheduled the installation for a few days later.The installation was quick and efficient.Will definitely consider using again!

Fred L Perry Jr

3 months ago

Our installer did a fantastic job in preparation, installation, and clean up after the job.

Tom Tittlemouse

8 months ago

The floor installers were great. Very courteous, knowledgeable, and worked well with my schedule. They completed the project on time and it looks great. Thank you.

Joan Martin

5 years ago

What can I say about Express Flooring. The Desing consultant was awesome , helping me with the right choice. And the lnstalliner were great .My carpet look amazing. I am so very happy ☺ with the whole experience with Express Flooring , can't go wrong by choosing them .What are you waiting for , just call them .I'm glad I did ☺ .Happy in sun city Joan. M

devildogandboy

2 years ago

Express Flooring carpeted a large bedroom for me and the price was reasonable. i dealt with Corey who explained my options and showed me the samples and scheduled the install, very nice person to deal with. the installation crew was professional and did a really great job.i couldn't be happier with Express Flooring!

Cassandra Altamirano

a year ago

NOT THE BEST BUT THE WORST flooring experience. You will save a ton of money and hassle if you go through home depot or lowes.Express never follows up with calling back - you never speak to the same person. They promise call backs and never return your call. We gave them dates 1 month in advance and they don’t send someone out until 1pm on our set date-which means for those of us that need to take time off you had to take off the whole day since they can’t guarantee a time.The flooring was done but baseboards looked terrible after and there was a gap in between. They say they have a “finishing team” who re-caulk all the edges after the vinyl plank flooring but that never happened and we had to do the re caulking ourselves. They promised a 2 day job but didn’t finish until a week later but only after 7 phone calls to the company and managers.The team they sent out speaks no English so if you don’t speak Spanish you would never get any direct communication during your install or be able to ask questions to the crew. Lucky for me I speak Spanish and found out the company didn’t even have my transition pieces in stock before the install that was booked a month previous!The 1 star is for the sales guy (who even though sold us on promises that weren’t kept) was friendly and the crew who did a good job with minimizing dust/debris during the process. Horrible customer service and no surprise but the managers Craig nor Cathy never called to follow up on my complaint and request for discount.

MAJ Mac

9 months ago

The team that installed was very good! They paid attention to detail, listened to my concerns and helped me overcome some discovered issues with my original flooring, then installed the new floor. Thank you Damian and Luis!

Pat Pinckard

4 months ago

The installation went smoothly. The free was very nice and considerate. The floor looks great.

Valerie Leach

5 months ago

Mario with Express Flooring was great, he communicated well and did a fantastic job on the flooring. Highly recommend!

Donna Hadden

8 months ago

Both men I dealt with were very friendly and did an excellent job. They represented your company well and I was very happy with everything. Thank you so much!

ken reiling

a year ago

Will never buy anything from this place again. We scheduled install on Wednesday for tile install and nobody showed up. They There was misunderstanding so they came out the next day. Installer completed the install and said the carpet guy will finish tacking down the carpet. Nobody called so we had to. They set appointment the following day and no one came. And no call from them and we had to call them again to schedule them to come out and finish the job. We had to call them Everyday for over 2 weeks to finish the job we paid thousands for. EXPRESS FLOORING IS A JOKE and I hope people think twice before using this very unprofessional business

Mary Hannan

a year ago

Express Flooring exceeded our expectations when installing our new carpet. The price was reasonable, they sent two guys to move all the furniture, they were polite and good workers. The job was done quickly and it looks great. We would highly recommend this company

Shanik Eades

a year ago

Installers came and did an excellent job. We asked them to place the furniture back into different bedrooms than it was and they had no problem with it. All the lines were left straight. Very happy???

Esther Hennie

a year ago

Having problems with my laminate flooring, installers did a bad job cleaning up all the glue and now my brand new floor is stained with streaks and foot prints all over. Called to informed them spoke to Cory and he assured me someone would call me. Still waiting!! Installation was good but not the clean upWHAT A JOKE! their suggestion was just mop it, BUT it still looks the same. I'll never refer or use this place again.

David Jessamine

a year ago

This is the 2nd time l used Express Flooring 2 different houses. Just like the last time all went very well. The installers moved all my furnitureI, removed the existing carpet and pad, and installed new pad and carpeting. They then moved all the furniture back and walked throug with me to insure that l was totally satisfied, which l was. They even went the extra mile and installed new closet glide that l purchased online. I will give them a 10 out of 10 stars for the job they did.. ????????????????????Well done !!!

Bucky Lindahl

9 months ago

Had tile installed and love it!! The installer was meticulous and provided high quality workmanship. Would definitely recommend to anyone!! Well done!!

Isaac Perez

a year ago

Express set us up for an installation Friday June 11th. The guy that did so made it seem like he was doing us the biggest favor in the world. Told my girlfriend about 3 times “That’s a very popular day. We have a lot of installs that day but I was able to get you in.” Come Friday she gets a voicemail saying that the installation was canceled for no reason. They told her “we are calling to reschedule for the missed appointment.” I work from home and was here all day. When she finally spoke to them, they told her they are going to provide us a refund of $150. Imagine that, paying a company $1700 for them to offer you less than 10% back for the inconvenience. Then they told her that they would have someone there first thing Saturday morning. So now all of our plans for Friday were shifted and we had to make arrangements to change all of our plans for Saturday morning. It’s now Saturday, and no installer has arrived or called. She called 3 times and finally after the third they tell her that the installer had a flat tire. It is now mid day 4 hours after the window time they said the installer would arrive, and he finally arrives. However the installer would not answer my girlfriends calls or texts. She’s pregnant and had to step out in the heat to figure out that the installer was just basically wandering around looking for out condo. This was the worst experience ever. More than likely will not be doing any business in the future with express flooring because they are most certainly not the best like they advertise.

Riley Carpenter

8 months ago

Our carpet repair team did amazing! They were fast, fixed the problem, and even made sure it wouldn’t be a problem in the future! They were kind and went over and beyond! Thank you!

Rose Barnes

a year ago

I'm just thrilled and excited about my new floors. The guys came in, did a fantastic job, they were efficient, pleasant, professional and it didn't take long. I would refer/ recommend anyone to Express Flooring. Thank you, great work, I am well pleased.

Stephen Berger

a year ago

The only reason that Express Flooring has 4 stars and not 1 is because many people are happy with the flooring when it is installed. They wont feel this way if they have an issue with the flooring. ***** Be advised that Express Flooring has no commitment to former customers or their warranty *******.I purchased flooring that is now coming up. As per my receipt, I have a 50 year product guarantee and lifetime labor guarantee. I have spent the last 9 weeks and have sent 18 emails / phone calls trying to get this resolved. After 6 weeks of effort, they responded to me and dispatched someone to come to the house to repair the flooring. After seeing the floor, he said that it was too bad to repair and that the entire floor had to be replaced. I have now spent the last 3 weeks trying to get any response from Express Flooring. They will not return any phone calls or emails. I don't have time to deal with this any long nor the desire to work with Express Flooring ever again. They are happy to accept money from new customers but have no commitment to former customers. THERE ARE MANY OTHER FLOORING COMPAINES TO CHOOSE FROM. PLEASE JUST SELECT ONE OF THEM INSTEAD.

Janene Wright

5 months ago

The installation was completed in one day and the installers were very professional. I LOVE MY FLOORS.

John Worth

a year ago

We recently had the floor in our laundry room installed by Express Flooring, and while removing the old floor they discovered issues so the first team of installers could not complete the job. They turned off the gas to the hot water heater and left us with no hot water in the house and did not tell us they did so.We fixed the issues and requested a second team.The second team had us empty the freezer before they put it back in the laundry room and they did not put caulk around the base of the floor. They also used some of my personal tools (hand truck and dust bin with broom).I called the company concerning the second team’s performance and have yet to hear from them.

Daniel Garcia

a year ago

I paid for installation of flooring for my entire house. They came out when they said they were going to come out and did well with the floor installation, except they weren't able to install the transition strips. The installer said they would come out later that week to install. It had been almost a month now. I have called their customer service 10 times to get it scheduled. They keep saying they will have someone call me to complete it. No one ever calls me back. Poor customer service, unacceptable for the amount of money I paid for the flooring.

Nancy Radisich

8 months ago

Our new vinyl laminate floor looks great. The office kept in contact, the installers were on time and the job was finished in 3 days as promised.

Gene Sutter

4 months ago

I did three rooms of new carpet they got it done in about 3hrs and cleaned up after themselves all the way to the front door.

Joey Ruppert

a year ago

After getting a couple quotes from some of the larger companies (thinking it'd protect us from possible shady contractors even if we paid slightly more), we decided to go with Express Flooring...unfortunately, they did not live up to what they advertised.During the estimate/sales presentation, we were shown vinyl plank flooring with a wood-look. It was what we were looking for. Plus, they stated it was commercial grade; therefore, it would ware great in comparison to residential and would be difficult, almost impossible to scratch. The salesman even took out his metal key and tried to scratch the sample. Nothing happened, so we figured, Great! We won't need to replace our floors for another 10+ years. This is what sold us and we signed the contract.Unfortunately, we began to see scratches within a month or two and has just been getting much worse at a year mark. Additionally, we've only had our dining room table, chairs and a high chair (all with plastic or felt feet; not metal), and under typical use.Over the past month and a half we've been going back and forth with the company to try and find a solution as they guarantee their workmanship and installation. Also, we've been calling them each week for the past 3-4 weeks, always getting the, they are on the other line, but we'll have them give you a call back. Each week, we have not received a call back.We've tried to allow them time to work with us but after this amount of time, we wanted to warn the rest of the public. BE CAREFUL to know exactly what you are getting and don't fall for the sales gimmicks of this won't scratch, it's commercial grade, lowest price guaranteed.6/4/21 UPDATE: the number given in Express Flooring’s reply seemingly goes to the same line we’ve already been interacting with. Just left another message, so we’ll see if we get a response as we haven’t in the prior 4 weeks.

Jake Fossen

3 years ago

Just had our carpet installed by Express Flooring. They did a great job from start to finish. They were extremely responsive, punctual, and reliable. The salesman came to my home and brought tons of samples, he also volunteered many options and opportunities to save us money. The install options were many, and we did not have to wait weeks for an appointment. The installers were early, finished ahead of schedule and did a fantastic job!!!

Fred Smith

a year ago

Alberto was absolutely the hardest working man I have ever seen. The flooring is on schedule and beautiful. Alberto needs to have a 10 star review. Workers like this are rare Express Flooring needs to pay him more to stay. My applause

Judy Taylor

a year ago

I moved into an older house with a sunken living room and carpet in the bathrooms. Raised floor and put new carpet in except in bathrooms where I put tile. Everyone involved was on time, professional, polite and thorough. I'm thrilled with the results. Real craftsmen. Great experience from first call to completion of work.

Shelly Largo Stiffler

7 months ago

They were great! Called thurs had someone here Saturday. And installed on Monday. Great job done by all!

Savitha Rajkumar

a year ago

They did a neat and clean job. They came right on time and completed the activity as promised. The representative who came to inspect our house gave good recommendations on the flooring for us to choose. Good team and Quick and efficient!

Sonja Swanson

7 months ago

As an older person, I was concerned about moving things. The team did a great job moving furniture and doing the floors. No regrets.

Domingos Castillo

a year ago

Workers were good but did not speak English, no one could communicate. Cut stairs without explaining why, installed a bullnose edging that is a potential trip hazard. Did not move furniture back as promised. Last did not clean up afterwards left dust everywhere. Called the store to speak to a manager back in August explained issues and they promised to call back. Seven phone calls later they still haven’t called, called again and they sent a installer out who said he was a supervisor took pictures and said he promised to call back tomorrow, tomorrow came and no call. Called express flooring and spoke with a gal who claimed to be the manager and listen to our issues and called the next day and offered us a $100 discount for are troubles and they would send someone out to take care of some of the issues. I called her and left her a message and told her not good enough and to please call back. It’s been a week and she has not called. Absolutely no communication. Update it’s now April 20th they were sending someone out to fix a issue, someone knocked on the door at 7:00am and I sent them away no call beforehand. The office called back and wanted to know if I was happy with the work done? What work? Spent quite a few dollars with this company would not recommend them to install flooring in my doghouse. Avoid, Avoid and run!

Kathryn Carlton

a year ago

I needed new carpet fast. I called on Friday, had an appointment on Saturday and the carpet was installed Tuesday. That is Express Flooring! Everyone I spoke to was professional and courteous. Luis, our installer, did an outstanding job and was very friendly. He removed the carpet that was bought from and installed by Baker Bros and did a better job installing our new carpet than Baker Bros. We paid half the price with Express Flooring and received better service. I have already told my friends and family that if they need new flooring they should call Express Flooring.

dennis david

2 years ago

Express flooring is a great place to shop. Corey took good care of us and showed us all our options so we could make an informed decision. We made our choice the day we met Corey and two days later everything was installed. The installers were very cordial and did a great job. I would recommend express flooring to my friends.

Christopher Schmitt

a year ago

Express Flooring dod a excellent job installing my carpet and tile.
We did have an issue with the carpet in the master bedroom. The seam didn’t match up. I called Express Flooring they were back out in a week and replaced the carpet in the master bedroom. Great product and fantastic service.

Ava Williams

a year ago

We are very pleased with our carpet from Express Flooring. They had the best prices and variety of carpet. I will definitely recommend the to family and friends and we would definitely use them again for any other flooring needs. Excellent customer service as well!

B Spriggs

a year ago

Rebecka, the sales rep, and Winston the installer were great. Winston was efficient and polite. His primary focus was my satisfaction with the floor and its installation. This company has great options and the best of installers. Thanks Winston!!!

Chris Crawford

a year ago

GREAT experience. Sales rep brought sample floor tiles to my home on a Friday. The carpet was removed from our home office and beautiful, gray wood grain, porcelain tile was laid the following Monday in just 3 hours. It looks fantastic.

Allen DiGerolami

a year ago

Find another co to buy carpet from. Had pet stain resist carpet and new padding installed 5yrs ago, wrong pad put down, much thinner than what was presented. Carpet is showing wear patterns badly as well as carpet matted...Where am I going with this? Service after the sale. The carpet is also rippling and needs to be restretched. Finally heard back from their warranty dept today telling me that I probably didn't know this but, that particular part of the warranty is only for 2yrs. So effectively it wasn't installed properly the 1st time, too bad, you get to pay to have it repaired.Stay away if at all possible. If you choose to use them, buyer beware and make sure the salesperson explains EVERYTHING the warranty covers and doesn't cover bc this is supposed to be a lifetime warranty and yes, I do understand a limited warranty but being told to pound sand when it's an install issue is what kills me.

Nan Eis

a year ago

I did my kitchen and bathroom floors. They look incredible. They moved everything in the kitchen, and put the refrigerator and separate freezer unit in a place where they were plugged in. The crew was outstanding, and I can’t believe I waited so long to have new very needed floors. Express Flooring was kind enough of supply me with a generous amount of extra tiles. I plan to have them come back and do my hallways next.

Sonia Salazar

6 months ago

I had the carpet removed from every room and installed vinyl plank. Arturo, the installer, was respectful, efficient and knowledgeable.

Elizabeth Daly

a year ago

I've had only the worst experience with these people my floor start coming up and they sent a technician out, the technician was not professional didn't want to use his own personal glue, he didn't seem like he wanted to work on them. Then they sent out another technician they didn't know what they were doing, they sent CARPET INSTALLERS!!! I need my floors done not carpet!! they are the worst do not and I mean DO NOT USE THIS COMPANY!!!! 4 times they came out and have not completed the job it's been a year I've been waiting to get my floors done!! ???

Sue McPhee

2 weeks ago

Product is great. Installers were wonderful. Showed up on time and did a wonderful job. Would definitely use again. Fast and efficient. Can't say enough wonderful things about my salesman and the installers.

Jessika Saunders

4 months ago

Loooooooovvveeeed these guys! They installed 3k sqft of carpet in one day. Amazing! AND it was less than $10k. What?

Deacon Hayes

a year ago

We had a great experience hiring Express to install new flooring in our entire house. Enjoyed working with everyone, especially Henry who was huge help throughout the whole process. Highly recommend!

Fernando Bermudez

11 months ago

True to the word express, the contractors were quick and careful when moving furniture, ripping old carpet and placing new carpet. They cleaned up everything when they were done. Would recommend to everyone.

Rita A

a year ago

Installers texted message with expected time to start. He introduced himself as Jose. He was courteous, prompt and professional. He did a great job. Was also called a week later by Craig to check back if everything was ok or a problem. Appreciated that call too. Will recommend them for doing a good job.

Sarah Wagner

a year ago

Our experience with Express Flooring was very positive. The salesman was very nice and worked with us with regard to our wants and budget. The installation crew was good also. They were very considerate nad hardworking.

BARRY E MacDougall

3 months ago

Excellent installation experiance. Very happy with entire process and carpet.

Carlos G.

a year ago

Overall a great experience, from beginning of process to end result. The installers did a great job. Love our new Luxury Vinyl Plank Flooring.

Nelson Rodriguez Sr.

10 months ago

The installation went smoothly. Installer was professional and cleaned afterwards. The salesman was also very nice and helpful. Very happy with the outcome. I would recommend them.

Rachel Miller

a year ago

Everyone we talked to was super friendly. Fast turn around from date of ordering to installation date. Install team was very helpful, highly skilled, and personable. Would highly recommend using Express flooring for your flooring needs.

Jeff Scott

a year ago

Do not use this company, I've been waiting 4 months for the installation of my floors to be done. They did not have all the products they needed to do my floor. Of course they didn't tell me this until they finished half the job and left. They keep promising they will come back . 10 times they promised they would be at my house to finish. 9 times they didn't show up or even bother to call. the 10th time they showed up came inside said they had the wrong material and left in 5 minutes. They use all outside contractors to do installs . You never know who you're letting into your home or what kind of job they will do. They take a deposit by credit card , but the final payment they want in a bank check, and they want the check before they start installation. It's written in the contract you sign this way. They must use a ton of bots to boost their rating here on Google, because this company is a total nightmare.

Linda Reim

10 months ago

Everyone was very professional and great to work with. We love our new flooring and the install was fast one day service.

Aldo Sanchez

a year ago

Don't waist your time with them I got my floor install 2017 and from day 1 it's been a problem with the floor not been installed the right way
It's 2022 and this is happening with the floor

deanna keeling

a year ago

So express flooring is exactly that. We were making a room for my soon to be 18 year old and I couldnt Wait the 6-8 weeks others were offering, so I called Them. They came down measured and 2 days later we had carpet. They said we got upgraded pad, they said we got a coupon BUT the carpet was expensive and it doesn’t feel upgraded pad at all BUT I was In a rush. So did I get The rush I needed ?. Will I use them again??? No. I need The rest of the house done and at the prices they charge it isn’t going to happen. But I got Fast carpet and that is what I needed.

Christina Ybanez

a year ago

Very unsatisfied. I had my carpet installed in August 2019. I have called for 2 weeks about getting somebody to come out because the carpet is starting to lift in the center in a few rooms. Why offer a lifetime warranty which was a selling point for us if you don't honor it. I keep getting told that the scheduling dept will call me to schedule. That takes 2 weeks?

Irving Rios

4 years ago

Everything got done quick, professionally done. Design consultant gave us lots of different carpet/wood floor examples to choose from. Would really recommend

Penny Upshaw

7 months ago

Excellent. From sales to installation to customer service. They work diligently with us to get exactly what we wanted in our home.

Starley Dullien

a year ago

The two gentlemen, Jose Flores and Orlando Cruz, did phenomenal work. The carpet around a built in library was perfect. They work clean, with precision, and with great care. We enjoyed their friendly and professional demeanor. The rooms look amazing! Thank you!

John Kolberg

2 months ago

So happy with the installation great job and only took one day!

Ty Brandes

3 years ago

We are REALLY glad we went with Express Flooring. Neil came over with a partner and they were both very excellent at their jobs and very customer service oriented. We wanted tile at first and ended up going with carpet, we love the result. The two workers who came to install THE NEXT DAY were awesome. They came on time, and did their job so quick and neat. All workers were very respectful and friendly. We are very impressed with the company and the job you guys did for us. Thank you so much !

Linda Yazzie

a year ago

Contractors were very good they came in and went straight to work did not stop till they were done. Love my floors what a difference.sales person was patient and very helpful. The only issue I had was scheduling for floors to be put in I had to call a week after the sales person left to see when they were going to start. No one had called me to see what the delay was or when the floor was going to be started.

Jean Vogel

a year ago

The worst customer experience to date after doing several home remodeling projects and working with a variety of companies. It’s impossible to get a manager on the phone to fix an issue from install 3 weeks ago. There are tack strips coming out all over the place and it is not safe for my toddler. Extremely frustrating to have a company not care to even call you back once you have given them money. I would never recommend anyone use this company.

Christina Nicole

a year ago

Very bad experience! John McReynolds made several promises and false statements. He definitely over promises and NEVER delivers.He stated, “we use our own guys to install your carpet — drug tested, background checked, top-notch guys!!”Well, day of install, no one showed and we were told they could not get in touch with our installer. The rep explained to me that they Never have used their “own” guys and they only use third parties.We moved everything in our home and were ready to go for nobody to show day of install.John also goes by JMAC. His exact text: “ No tricks no games just the flooring guy! I do as I say and say what I am going to do in writing. Simple dimple! A happy wife is a happy life!” SUCH A SCAMMER!!! Don’t believe a word he says.

Elke Kisa

a year ago

Daniel was tasked to complete a carpet/flooring repair by the home office. He arrived within the window provided, was exceptionally courteous, professional, kept us in the loop on repair status, he took the time to help us understand the way in which he was doing the repair, cleaned up his work areas, showed us the completed job and asked us to evaluate and provide feedback on the repair. Couldn’t ask for anything more, Daniel is an asset to their team. Thank you!!!

Linda K

2 years ago

We had a great experience with Express Flooring. We suffered water damage in a room and needed replacement carpet yesterday for this rental. We had Express Flooring out fast (the rep was great) and he showed us their samples (there were only a few samples to choose from, but it was just what we were looking for) and they installed next day. We are thrilled with the carpet and the professionalism of the installation. We would use Express Flooring again.

Ronda Martinez

2 years ago

Worst experience I have ever had! I am generally a really patient and forgiving person and have never felt compelled to write a negative review until today. People need to know what they are getting in to by using Express Flooring. Installer arrived at 3:30pm when I had a window of 11am-1pm. I had to make several calls to the installation manager before someone even returned my call. When they finally arrived, they rushed through 3 out of the 4 rooms, leaving carpet pulling up and away from the wall, holes in a couple of places and requesting to finish the following day because it was late. With all the issues I found after they departed in the rooms they had completed, I proceeded to begin calling the installation manager at 8:00am because I did not want the same installer to return. I expressed this several times. I was told that he had a list he was going down and would be returning my call. Obviously, that was a concerning response. After 4 attempts and messages left and a 5th to the salesman because I was not getting a response he finally called me back. It was too late to stop the installer from arriving at that point. When he did arrive that morning, he proceeded to park in front of the full garbage can that was on the curb because it was trash day and blocked it so the city was unable to pick it up leaving our home with no where to place our garbage for the next week. When I finally spoke to the installation manager and advised him that I would not be providing the final payment until someone from the company came out and inspected the work and resolved the issues I had, I was told that the installers supervisor would be out Wednesday between 9am-11am to inspect and address my concerns. He never showed and when I called back was told there was a miscommunication and he would be out today at 10am. He called after multiple calls from his manager at 11:30 to tell me he would be here within 45 minutes. As I write this review, it is 12:30pm and the supervisor has yet to arrive. At no point, did anyone contact me to let me know that they would be arriving late. This has taken a significant amount of time away from my work, resulted in a very uncomfortable work setup because my office is in shambles, and left my home a mess for 4 days so far because we cannot organize our belongings until the installation is corrected. I have done a lot of work on my home in the last year and never have I had such an unprofessional and unpleasant experience. I would never recommend Express Flooring to anyone and will be making sure that anyone close to me knows my experience so that they don't go through the same frustrations that I have. They are only getting a 1 star because I cannot select zero and I do like the carpet we chose and believe it would look nice if installed properly.

Corey Hoffman

5 years ago

I would totally recommend this company to my friends and family! First when I called to set up the appointment with the customer service rep she was so nice and polite. The sales person was super knowledgeable about all of his products and extremely friendly. I got a deal of a LIFETIME from them!!!! I got 4 bedrooms of carpet done and some tile. Both the installation crews that came out did an amazing job! My floors look beautiful. I will definitely be using this company again and again for all my flooring needs!

Sam True

2 months ago

Quick to respond and install. I could have had my floor installed the next day if I was available.

Wally Leavitt

4 months ago

Extremely happy, all furniture moved out of house, carpet removed and new flooring installed in three days.

Mike Brown

a month ago

Experience was good overall. Communication was not what I feel it should have been.

Rochelle Henderson

a year ago

Express Flooring has great quality carpet at great prices. I would really give them 4.5 stars, if I could. The only thing that would need some improvement would be to have a larger selection of carpet styles/colors. Everything else was great though, including the sales rep (CJ) that came to our house. He was very patient and even came back a second time so I could compare carpet samples from other places. I would recommend Express Flooring for anybody that needs good, quality carpet installed within a week.

Steven Bowen

a year ago

I had a sales rep come to my home so I could pick out carpet for my new home. I was promised it would be installed Tuesday June 15 but instead got 3 different stories from 3 different people Monday June 14th of why they can’t install on the date I was told but they would install on Thursday. That was frustrating because I scheduled my whole move around these people to put in carpet. Thursday comes and they actually show for install. Doesn’t seem like a big problem just being 2 days late for install right? Well the next morning I go to my master closet to start unloading boxes from my move and puncture my foot from tack strips left under the carpet in the middle of the closet where there used to be shelving. (I think that’s odd there’s still tack strips there since I payed for “demo” and payed for new tack strips) I called them immediately Friday June 18th and they told me someone would call me back to put me on the schedule. Here it is June 28th I called them and sat waiting to be connected with someone just to get routed to an answering machine and have still heard nothing. They gladly took my $4240 as quickly as they could but can’t come fix their mistakes in a timely manner. I payed for a service and I am not satisfied. This place is a joke and I strongly recommend people take their business elsewhere if you want quality work.

Jerry Costa

a year ago

We used Express to do our tile a few years, we were so impressed we called only EXPRESS when we needed carpet for our Bedrooms. They helped us pick a color at the house. They gave us upgrade liner, just because we bought while the guy was here.When they came and did the job, they moved everything, even the Bed. Well as always our new carpet looks excellent and we highly recommend EXPRESS.

Marie Birtciel

6 months ago

Excellent communication throughout the process and the installers did a great job! Love the finished product.

Jerald Syme

4 months ago

Did it all 3 rooms it just 3 hours. Moved the furniture in and out cleaned up very nice good works

Brandi Webb

a year ago

2 times now they have not shown up to do our carpet install when they were supposed to and neither of the times did they call to tell us they weren’t coming we had to call them because no one had come. We still don’t have our carpet and we already paid for it. We are trying again tomorrow for an install but honestly I don’t have high hopes at this point.

Jim & Susan Roberts

8 months ago

After a couple of delays, due to ordering the wrong carpet we had a good result . The installers were very good and professional. They were in and out in one and a quarter hours.

TODD DELABIO

a year ago

Very disappointed!!! I used them for my personal hose twice and referred them to other friends and never had an issue but their commercial department has massive issues with communication. It took me 2 weeks and 3 phone calls to get a sales rep to call me back. Then, after Scott came and measured I waited and waited for a quote which never arrived so I call him and left 2 messages on his phone about a week apart from each other to never hear back. I then called his office 3 times to be told someone would get back to me and no return call. Finally I called Scott on my mobile, not office phone and he answered to which he had no reason why he didn't call me back nor why I haven't received a quote but he promised me a call back. Well, now a week later no call and no quote. I am not big on giving reviews but I felt this was necessary. His name is Scott Spiller and I have his business card in hand.

Heidi Lancaster

4 years ago

We had a great experience with the specialist who came out to give us a quote. We told him what we were looking for and he brought us samples. The install guys were fantastic and polite. Very easy to work around. They did a great job! We recommend Express Flooring!

Woodrow Hendrix

7 months ago

The install was in a timely manner. The installer was respectful and professional.. My carpet looks great

Destiny Cardenas

a year ago

The entire experience with company was great. Matthew made sure we had the perfect flooring for our needs. Jesse did a great job at the install. Our floors look amazing

Debbie Isaacson

6 years ago

Express Flooring did a great job with our kitchen tile. The installer took the time to make sure the installation was done right, which included existing floor cleanup, floor prep, and tile & grout install. All of that took longer than was estimated, but we never felt any shortcuts were taken or the job was rushed because it went long. I very much recommend Express Flooring, and would not hesitate to use them again.

Georgette Hadley

a year ago

I'm so glad I chose to go with Express Flooring! First and foremost my new carpet looks great! Ryan came to the house with his samples on a Wednesday and the carpet was installed the following Tuesday! If I had gone with Lowes or Home Depot it would have taken over a month to be installed! Cory followed up to make sure everything went smoothly and was to my liking and it definitely was! I would recommend them to anyone or use them again in a instant!

Misti Knowles

5 years ago

The design consultant was great the installers are very respectful and did a great job our over all experience was wonderful. Thanks again Express flooring!!!!

Kim Horn

5 years ago

Experience was great! Fast and efficient and great workmanship. I would recommended Express Flooring to others.

Eric Perkins

a year ago

High Pressure Sales!!! The goal is to get you to sign a contract right then and there using fear and same day discounts to pressure you. I refused and thank goodness I did. A competitors' quote came in over a thousand less and so much more of an enjoyable experience compared to Express Flooring. Do not recommend.

Mohammad Amani

a year ago

My wife and I are happy with our new vinyl plank flooring from Flooring Express. Our experience with Corey was great and the two installers, Alberto and Ada were very friendly, efficient and thorough. Happy with the experience.

Terri Taylor

2 years ago

The price was good and the tile will look great after I repair all the chipped paint, gouges in my baseboards and the smeared grout halfway up my walls. Poor communication and customer service. No masks and no workers introduced themselves. In the course of 5 days, at least 8 different workers were in and out of my home. They promised I would always have one working toilet but didn’t honor this request. Don’t sign off on the final work until you’re completely happy because they are unresponsive afterwards. They left unfinished work and didn’t show up again until I called their office. I’m still waiting for my toilet to be bolted down. No one inspected the final work or asked me if I had concerns which is a red flag. Also, they demand 100 payment up front so you’re at a disadvantage. I’ve had tile work done before and never had such sloppy, dirty workmanship. Very disappointing experience with Express Flooring.

Linda

3 months ago

They were very considerate, clean quick and everything was put back in place. They were clean and prompt.

Dawna Kurian

2 years ago

Easy to deal with. The sales person arrived within the time stated.Only a little set back, there was not enough trim include with the installers. Had it here before the job was finished.Installer, Carlos had a great sense of humor. Both men were hard and efficient workers.

Dan Ellis

a year ago

I had several quotes on flooring and Express Flooring was not lowest bidder, however, the management and I negotiated to a number we were both happy with. Workmanship was some of the best I've ever seen. The tile portion went down first. The installers for both tile and carpet were very professional and polite

Lucretia Barker

8 months ago

Good contact prior to install. They arrived on time and installed quickly. Very professional installation at good price.

chris eckstein

a year ago

WARNING!! Do not use express flooring.They will tell you they have their own installersBut labor is subbed out to an install company wearing express flooring shirts.Nothing but problems from sale to install.You’ll find out when their substandard installersBang the heck out of your refrigerator and don’t say anything. Then you call the office to tell them and they say they have no control over the install department. If you call that number it is clearly another company altogether, and that company gives you the runaround. It’s been months and still no repair. Try to call the corporate office you say? No dice ! they pretty much say that someone will call back and it never happens. We then told them we would get on social media and then call the BBB.The response was “well you gotta do what you gotta do! This was a 20,000 dollar job,They don’t care! Over a refrigerator door.GO SOMEWHERE ELSE, ANYWHERE ELSE!

Chris Gillies

a year ago

I'm extremely disappointed with the lack of care shown by the installers, especially for the amount of money that I paid. They damaged my walls and scratched my stair rail in several places. They also left a mess, both inside and outside of my home. Not only will I never use or recommend Express Flooring to friends and family, but I will encourage everyone to use someone else, unless you want to spend several hours cleaning up and repairing your home. Never again!!!

Barry Willis

a year ago

The installers showed up on time and quickly started by moving the furniture out. The master bedroom is quite large and it is all very heavy wood. The guys knew exactly how to easily dismantle the bed frame and slide it all out of the way to begin demo of the old carpet. Once complete everything was put back in its original position and we now have new, soft great looking carpet. Thanks much!

KimberelyJ1

2 months ago

Jose was fast, efficient, very neat and the carpet looks great!

Patrick Johnson (PJ)

a year ago

I hired them to replace the flooring in my front room that has a pool table in it. I was quoted $300.00 for them to move the pool table, which I paid. When the installers came, they had no equipment to move the table, they tried to just lift it up which is virtually impossible to do. So eventually they (with my assistance) just slid the table to one side of the room, did the flooring, and then slid the table to other side. They've call me twice to ask how they did, I asked specifically what material the new flooring is made of so I could care for it (it's not listed on the invoice or receipt), they said they'd have to check and call me back...and I also told them about the pool table situation, again someone will call me back. Still haven't heard back. Don't think I'd recommend them.**UPDATE 9/3/2021** someone from Express Flooring did reach out to me regarding my review and my experience. They refunded the $300.00 I was charged for the pool table move and also sent me a cleaning kit for the floor.

Sharon Rose

5 years ago

I had a great experience with my home project. The transitions from the bedrooms to the hall floors were flawless. My choices were many & the designer was easy to work with. The installers were very professional & quick. The flooring is so quiet to walk on as well. I would recommend this company for anyone.

Vera Sulfridge

9 months ago

Purchased/paid for flooring Thursday. Installers came with wrong material on Saturday. Have called repeatedly since then. Have received NO return calls and no personnel appearance for me to choose the right product .
No 5 star rating from me. I know you erase

Paul McDevitt

8 months ago

Installers showed up on time and were done the same day. It looks fantastic! Would recommend to others and will utilize their services again in the future.

Rebeca Moreno

a year ago

They were very professional. I had carpet installed in one of the bedrooms and they finished the job within 30 min. They were fast, friendly and I would definitely use them again.

Umer Syed

3 years ago

I had an excellent experience with the consultant Eric. He spent almost two hours with us explaining our options. Unfortunately we decided to hold off for now, but he did not pressure us one bit about anything and was very kind through the whole process. He brought many samples with him and it was helpful to be able to put them directly in the rooms that were planning to have the flooring replaced.

Judy Kilmartin

4 years ago

Kyle was very helpful with the whole process the installer came in an got the job done it took the installers about 4 hours to do the job an we are happy with are new floors we would recommend to are friends an famliy

Karen Rynkowski

2 months ago

Installers were awesome did a fantastic job . Thank you

Ben Davidson

6 years ago

My sales representative Ryan was very informative. He worked with me on every aspect. We found the carpet I wanted and in my price range pretty quickly. The next day I had it installed and the 2 guys who did it were quick and efficient. I'm very pleased. It makes the whole house look better. I would recommend these guys to anyone. Excellent service.

Jean Medico

4 years ago

Express was on time and very helpful. The design consultant brought good samples and made suggestions. The quality of the carpet we got done is very high with great warranty. I would recommend express to app friends and family.

Jake doe

a year ago

Told the salesman if It couldn't be done by a certain day we couldn't do it as I am selling the house. I was promised it could be done in just two days. After installation we find out no transition strips for 6 weeks. When I called I was told they had no way of knowing that they didn't have transition strips.So here I sit unfinished and house needing to sell all because they have an honesty problem.

Cheryl Flach

2 years ago

Express has installed flooring in two homes for me. In one they did the flooring throughout including 2 showers and bunch of wall tile. Recently we moved and had them install carpet in 3 bedrooms. Both projects turned out amazing. They have been great over the years and we look forward to using them again.

EDDIE DUNCAN

a year ago

Express flooring put in new carpet on a stairwell and upstairs bedrooms. They were outstanding and so was the two gentlemen that perform this task for us the other day . I want to give the company and the two installers a five star rating, because they deserve the highest rating.

Cathie Natale

3 years ago

My consultant was terrific! Spent a lot of time with us, picking out the perfect flooring for our home. They came next day, the installers were professional, on time and did a fantastic job!

Regina Lallak

5 months ago

The installers were amazing from start to finish. I love my new floors!

Talia Camacho

a year ago

Terrible service. Save yourself money and hire anyone else, hell you yourself could do a better job. My floors are trashed after hiring express flooring. All transitions are pulling up and causing tripping hazards less than 2WEEKS after installation. I have called every day since and have been ignored and no call returned. The vinal does not go wall to wall and there are several 1 inch gaps alln over. The floor isn lifting in several spots. Oh and they completely broke our closets while installing. Do NOT WASTE YOUR MONEY!

Karen Whiting

a year ago

They don't care about your furniture. They didn't put my 13 foot wall unit back together right and broke all the wiring for the lights. When I talked to them about coming back to fix it they said two days. A week later they finally came and preceeded to tug and pull on the bottom until I had to yell at them to stop. I had to guide them through step by step and they still didn't get it right! I guess if it's not their property they don't care.

Victims Sister

4 years ago

The tile and carpeting look great! The tile layers were really detail-oriented and did a fantastic job! They were very considerate to lay the tiles the way that I wanted them laid.I really think the floors turned out better than I imagined! I would recommend Express Flooring to all my family and friends!

Kimberly Hayes

a year ago

This was the most wonderful experience I could possibly imagine. Not only does our floor look amazing, but it was finished when they said it would be, which was very fast! Everyone from the person who came over and gave us an estimate, to the customer service people that I talked to when I called, to the guys who installed our floor, were all amazing to work with. I couldn't recommend this company more.

Gary Junker

a year ago

Honest review... we needed the floor redone on our brand new home because the floor was laid incorrectly. The sales guy from express lied about numerous things that would be done (found out after the fact). The install guy comes and smiles all proud and says he put this floor in. Ummm ok, bye! Manager sends a different guy (field supervisor). Get a call on day 2 of a 4 day install.... ummm was the bathroom and laundry room part of the install? No, just the main house area. Oops, I demoed those 2 rooms too. Gee thanks for the new tiles in those rooms. I get another call on day 3 of a 4 day install. Ummm, we have to tear everything back out. They sent 2 different dye lots and we don't have enough of either lot. It'll be another 4 to 5 days before we're done. Oh and it's Friday, we don't work weekends. Now keep in mind, I have family coming in on Tuesday. Called the install manager. She got a crew over to work late and thru the weekend to get the floor done and would pay the extra days for the hotel. When we got back to the house on Monday the floor looked absolutely gorgeous! The rest of the house looked like a tornado hit it followed by a hurricane! Took three adults well over 12 straight hours of cleaning. Which is where the lies come in.... we'll clean any mess we made it'll be broom clean. Dust in every vent. We use a special machine that chips the old tiles off the floor. A vacuum sucks all the dust up before it gets into the air. After voicing my displeasure at the mess and giving the general manager pictures of the mess, the vents and the damage done, I was ghosted. Weeks went by without an email answer, phone calls not returned and avoided, I filed a complaint with the BBB. 1 hour after submitting that complaint, I miraculously received a call from the General manager. Give him a week, he's talking with his boss to see what they can do. 2 weeks later, I'm playing dodge the call again. This time I filed a complaint with the ROC. Again suddenly received a call within an hour. Sending a check for the damages and extra days at the hotel. Closed the complaints once that was in hand. Bottom line... the end product looks beautiful but the journey to get there was hell and the follow up from management is beyond pathetic. My suggestions for this company stems from when I was a manager.... fire the sales people that are lying to your customers. They are doing you no favors promising more than a company can deliver. Second, and I had this rule for all of my employees.... all calls are to be returned within 24 hours. No exceptions. Even if it was just a check in. Customers appreciate that and it takes less energy and time than avoiding them.

Nichole Kulp - Realtor

4 years ago

Our ensign consultant was great! He showed us many samples and different colors to chose from. Including which one now is better quality for our dogs and their “accidents”. The replacement team was out the next day and done in no time!

Pua Lani

4 years ago

Their communication at this company is so bad that Kelly called me twice to see how my installation went. I told her it was never done on 9/5/2018. She then called me back again on 9/7/2018 in the evening to ask the same question and I had to explain the whole situation to her and that Henry had cancelled my order because I would not pay an additional $250.00 on top of the original agreed amount. I was told there would be a seem as the carpet roll is only 12 feet wide and he told me that he had the best quality padding with the great barrier that he would include. However, he did NOT tell me the whole installation process and what he told me he did not pass on to the installation crew. Kyle said I needed 31 yards, which I agreed to and he called and ordered it while I sat right next to him. I paid the $250.00 deposit right then with a balance of $750.00 due on 9/5/2018 when they come to do the install, however it was not enough carpet to create one seam. Instead, the installer told me he would have to cut the end of the roll off and then cut that into 4 pieces then seam all those pieces together creating 4 seams instead of one. The installer had less than 31 yards and was also missing the correct carpet padding with the barrier I was promised by Kyle. It is unprofessional and not recommended to have more than one or two seams in carpet as it will ruin the integrity of the carpet. That is not my fault it is their fault. They need to communicate with each other because it only upset me more to get another call from Express Flooring from someone who had no idea what was going on. It is not my fault that their so-called professionals did not measure correctly and misinformed me from the beginning. I found out more information from the installer than I did from the sales person. I told Henry, this was not my fault and they need to communicate better and send out the installer with the sales person so that they do not do this to anyone else again. They wasted my entire day as I moved all my furniture in anticipation of the installed new carpet and took the day off work without pay for nothing. I do not get paid to wait on carpet installation or to explain to their employees what they did wrong or to go back and forth over the phone for two days. I am still waiting for my refund and have filed a complaint with the Better Business Bureau for fraud.

Debbie Jackson

3 years ago

We had gone to another big store to look for flooring and they changed prices on us more than once. We finally decided not to change carpet; THEN we saw Express Flooring on TV ...had them come give us a free estimate and the rest is history. We bought on the spot and have been very happy with the installers and the product!! THEY ARE AMAZING!! Not only do they do a super job; they have someone come back to your home to make sure that your happy and if there are any problems!!! How many companies do that!! USE EXPRESS FLOORING!!!!!

Wendy Bianco

a year ago

We had am immediate need. They came out and gave us an estimate. The next day our flooring was installed. The installation crew was clean, quick and professional.

Mike Miller

11 months ago

Great job picking higher class carpet plus they installed 2 days later. Where homeDepot won't do intallation dates until you buy the carpet.

Bryan Thomas

a year ago

Customer service is terrible, the product is cheap Chinese made garbage, and this company is incredibly over priced. Do yourself a favor and go somewhere else. $243.00 for 28 square feet not including underlayment or labor! These guys should be ashamed.Update: Calling your general customer service number seems like a step backward when we already reached out to your National Sales Manager without any resolution.

Gretchen Hawkins

3 years ago

We are very pleased with our experience with Express flooring. Our sales rep, Corey, was thorough and knowledgeable. He got us a great deal.As promised, we received a call on the day of installation first thing in the morning. Not even 5 minutes later the installers arrived.The two young men worked all day installing our new carpet which included 3 bedrooms, a huge family room, hallway, and stairs. They did a great job and went above and beyond our expectations.Thank you Express Flooring.

Jean Hjelseth

4 months ago

Very professional and very polite. Everything was perfect. Recommend them highly.

Sandip Jain

2 months ago

Great job done for my flooring needs by Express flooring, highly recommend

Walt Orze

8 months ago

great work by two employees in a difficult situation. company honored original quote even after unforseen issues arose. highly recommended.

Alex Birnbrich

4 years ago

Design consultant was very helpful in selecting the most cost effective and appealing carpet for our home. As new homeowners this was our first time going through the process and they have earned our business forever. We priced it out with a few competitors and the pricing + service was second to none. The installers were quickly in and out of each room with no mess left for us to clean up. Couldn’t have made a better decision!

Dyane Thomas

4 years ago

Great experience! The consultant was very knowledgeable and helpful. The installers arrived on time, carefully moved our funiture, and went right to work. After they made sure I was satisfied they carefully replaced our furniture. We will be using express in the future.

Nanette Escajeda

a year ago

I’ll keep my feedback brief... June 1st: Purchased carpet for our family room and bedrooms, with the understanding that the family room would be done first, and the bedrooms/hall would be done at a later date, after we had some tile work done in the bathrooms. June 4th: The installer showed up as expected, however, our arrangement wasn’t communicated with him - family room today, bedrooms another day. He arrived with all the carpet required for the full scope of work. He was clearly unhappy with whomever it was that failed to share with him the plan. June 15th: After several calls, messages and no call backs, I finally got someone who could assist, and scheduled the 2nd part of the install on the first Saturday available, which was today, July 3rd. June 18th: I called to find out the timeframe for the installers to arrive and was told we would receive a call either the day before or the day of the install (I can’t remember). July 2nd: My husband called to verify the time and was told we would receive a call tomorrow morning (today - July 3rd) at 7:30am. July 3rd: 7:30am came and went. No call. 8:30am. 9:00am. No call so, my husband called and was told he would receive a call back from the install department. No call. I called at 9:25am and was told the same thing. I gave it about a half hour more and called again, and again I was told we would receive a call back. Thankfully, I did receive the call back in about 3 minutes. A very nice gentleman let me know that we were never scheduled for an install today; there is a note in our file, but nothing was scheduled. And, of course, there’s no availability now. With all the calls we had made between when I scheduled the service and this morning, no one could see that we didn’t actually have a scheduled install? Our bedrooms are stripped and we cancelled 4th of July holiday plans just to make this happen as soon as possible. I feel like I was kicked in the teeth. It’s not a pleasant feeling. Like I mentioned earlier, the sales process, product and first install crew were great, but I am now so unbelievably disappointed and frustrated with the customer experience. If this were a simple online order for, like, a set of towels, and I received this kind of service about delivery, I would have cancelled my order. But we’re so deep into this project... UGH!UPDATE: Maybe I’m a little more sensitive and aware as to how an issue is resolved, but as a 33 year veteran of hospitality, guest service, and a former review responder, for many years, on all platforms, including Facebook and TripAdvisor, the canned response below is just as unimpressive as the customer service I received by phone. Personalizing it with my first name or exchanging a word here and there is the least amount of effort one can put forth in a response. A person can feel a sense of genuine compassion in the words written. The only feeling I sense is my own aggravation with this company. I’d be happy to train your team members in the art of customer service.

Lisa Greenwalt

5 years ago

We needed new carpets to sell our house. Met with express flooring on Thursday and had new carpet by Monday for less than the other places. I would highly recommend them.

Laurie Weatherbee

a year ago

The installers were amazing and we love the new carpet they installed for us. Having them move all the furniture was so great!!they were very efficient

Rebecca Crosley

5 months ago

Did an awesome job very happy with their work. Would definitely use again

Randy Elmore

4 years ago

Initial call to customer service was phenomenal. She was able to answer all of our questions, work with our schedule, and made the whole initial process simple. The design consultant was friendly, inquired our likes prior to bringing product samples in for us to view and choose from. Provided answers to any additional questions we had and made the choosing process seamless. The installers came in on time, completed the job flawlessly, and again, answered any last questions we had. Highly recommended.

Me

3 years ago

My experience with express flooring was fantastic. The design team was excellent and gave us plenty of options worked with us on pricing and then the installation team came in and did a fabulous job. They moved all of our heavy furniture and moved it all back. Wow!

Adam Frank

3 years ago

Everything was wonderful start to finish. The consultant was top notch and the installers were the most professional people I have ever interacted with. I would absolutely use Express Flooring again and recommend them to all of my friends and family.

Darryl McEachern

a year ago

I had plank vinal installed in my living room. From the salesman that came to the house, the installers, and the follow up calls I am extremely happy with the way I was treated. I'm totally satisfied with the new floor and my experience with Express Flooring.

Matthew Larimer

3 years ago

I had a great experience with Express Flooring. It was a very quick and simple process. Brad from the design team was extremely friendly and got us set up for our floor installation on the same day. Definitely recommend!

Elyse Kelly

4 years ago

The in-home consult was efficient and they had great products to show us. Ended up purchasing new carpet in 4 bedrooms. Install was done the next day in 2 hrs. Very pleased with the results!

Don St. Pierre

7 months ago

The installers moved all the furniture and installed new pads and carpets in 3 bedrooms and returned all the furniture in 3 hours! First rate service!

Brent Giordani

10 months ago

If you like paying triple the price for labor then this is your place. When they come in to give you a quote their going to be very short with you and rude. I took my business elsewhere and very happy I did.

Pamela Wilkinson

3 months ago

Friendly and professional. Got the job done quickly and it looks great

Devon Lees

3 years ago

We couldn't be happier with our experience with Express Flooring! From our consultation with Rich to the install everything was so easy and everyone we worked with was very friendly and helpful when we had questions. We were able to look at a range of different carpet options for the project in our home and pick the one that looked best with our other floors and our home decor. We would absolutely recommend Express Flooring to anyone, they're fantastic!

Katherine H

2 years ago

I would never use this company again. What a stressful, annoying process. It’s a far cry from their amazing internet site with flashy deals and their upbeat commercials. In the end, you realize its just a ruse to make you feel like you’re getting a good thing, but in reality you’re getting slapped in the face. It’s a bad feeling to know you’re being lied to and makes you lose faith in people, in general.Initial Sales call was great, salesman who came to the house with samples was also great – professional, friendly, answered all questions, and spent a lot of time with us in a very low-key, not high pressure, meeting. The price was great and we picked a color of carpet we really liked for 3 rooms. We also had a small room we had already purchased laminate flooring for that they agreed they could do an install on. We paid a deposit of 25% of the total cost and scheduled two dates 3 weeks from that point, one for the laminate and the other for the carpet.Long story short, those dates are meaningless because when they tell you they’re “on their way” for your scheduled installation, it means nothing. We were told on 5 separate occasions that “they’re on their way” or “they’re just loading up the truck with your carpet” or “they'll be there in about an hour” or “tomorrow for sure its happening” – honestly we heard it all. Each time you call, it goes to their call center so you get to hear the same upbeat advertisement as is shown on television. It got to the point where we knew they were blocking our calls or would see our number pop up because they stopped answering our calls.The way around this was to call from a different phone or to dial directly from the web-phone – so there are ways around it, but that proved it right there. To top it off, we had to move all our furniture because at one point we were told only 1 installer was going to show up (how is he going to move it himself?) so in anticipation of that, we moved everything in good faith to help this guy out...and that was a mistake because it stayed there for another full day like that. We finally reached our breaking point after having to take another day off work to be home for the promised install. After several hours of nobody showing up, and only the laminate flooring completed the prior day (for which we provided the material,) we called one final time later that morning and threatened to cancel, file a lawsuit for the incomplete work and cashed deposit they took from us, and report them to the Better Business Bureau. Amazingly, 2 installers were there an hour later our final price was discounted a little for our inconvenience. I hate that it came to that because we’re really understanding people and if there were real issues, they just needed to tell us the truth and communicate to us, instead of us having to constantly call them to ask why nobody had shown up or when they were coming, and being lied to with endless excuses. It appears they are either understaffed or overbooked or both – and all your calls lead to the same install manager who never has a truthful answer for you; even when you ask for another manager or to escalate above that, you still get the same guy to talk to. The installers themselves did a nice job but they are subcontracted and it appeared they were in a hurry to finish as they were pulled from another job and undoubtedly had to return to that after they finished ours. I ended up cleaning up and vacuuming stuff left behind before we moved the rest of our furniture back.In the end, I guess the install manager tried to do the right thing but it was a little too late and only prompted by threats of legal action from our part. Because of all this I would never ever in a million years even use them again even if they were free. I feel bad leaving negative reviews of any kind but I hope to spare anyone from this same agony by sharing our story. It’s a shame because the carpet is really nice and now that its been a few weeks, we can enjoy it without getting upset when we look at it.

Lisa Keough

8 months ago

Great customer service and professional installers. Adjusted quickly when my son got COVID and called to follow up after installation

John Hoff

4 years ago

The design consultant was great ! Went over various types of carpet and styles, he was very helpful. The installers were on time and got the job done quick I would definitely recommend to friends and family

Joe Zago

8 months ago

I was extremely happy with express. Very professional. They explained everything and thoroughly executed every part of the job! Very very happy !

Rose Kelly

5 years ago

Love my new laminate floors in both bedrooms. Now nomore carpet to vacuum & clean. The 2 installers workedvery hard & fast to complete this in one day. I'm very satisfied.They did a great, clean job. I recommend Express & I don'teven SING!! :0)

Mo McClean

a year ago

Express flooring just finished tiling my whole house. Jose Gonzales and his crew we're outstanding! They almost like family by the time they were finished.
Thank you ?

Gerald Hier

a year ago

I love the work that Express Flooring did in my house! The crew arrived on time, went right to work and once completed, ensured all was cleaned up. They made my floor look like a million dollar floor! I would gladly recommend Express Flooring to everyone!

Marcia Stephenson

3 years ago

The design consultant was very helpful show us different samples also were in my price range as well so we could actually upgrade he actually save us a lot of money. The installer came out and it took two days to complete worked really hard and I'm very happy with my work that has been done on my floors.

Gene Hamrick

a year ago

Service was quick, these people are professional. They got in and got the job done fast next day just like they advertised . The job looks great. We are happy and a good price too. Thank you

patricia frenette

9 months ago

Good experience all the way. Came to house with samples gave pricing. Installers polite worked quickly moved heavy furniture.

Maureen Taber

3 years ago

Our experience with Express Flooring was great. The design consultant was on time. He provide the info we needed. The installers were on time and worked very hard. When finished it was perfect!! We would recommend Express Flooring to our friends and family in the future.

Linda Klein

3 years ago

The installers were great I'm very happy with my flooring. The installers came in and got the job done in a timely manner they were very efficient and fast scheduling process and everyone that did help me through this process was kind and I am pleased to have my flooring done but definitely referred my friends and family with Express flooring

Lorna Francis

2 years ago

The salesman was very helpful in. choosing my carpet, and gave me the discounts he said he would.
The carpet layers were very curious and moved my furniture with care. They did an awesome job for me.I would highly recommend this company.

Randy Medina

a year ago

Very good pricing, love the lifetime warranty. Easy to work with, good installers and installed in a couple days. This is the 5th time I have used them and will continue to get all my floor from them.

Sue McGrane

3 years ago

We had to have carpet replaced in one room. Express flooring was able to give us a good match to the existing carpet. T the installers were very efficient and did a wonderful job. It was completed in a short period of time.We are overall extremely pleased.

Blaine Asher

5 years ago

Our experience with entire team was very seamless. We began discussions on Wednesday evening with the Design Consultant, and we began the project the next day. The entire floor was completed in 2 1/2 days. The installation team was wonderful, very courteous and fast workers. The team did run out of trim, but came back ASAP to finish it. I highly recommend this company!

Julie O'Keefe

2 years ago

1. They told me the carpet I purchased was in stock.2. Then, ONE day before scheduled install they discovered the carpet was damaged!3. Shouldn't they check for that kind of condition before warehousing it?4. Had to reschedule for a following-day install which was a MAJOR inconvenience to me, because I had to then reschedule my plans and negotiated for $150 rebate - which to my surprise was actually mailed to me 1-1/2 week later.5. Installers were late - which further pushed back my already personal-rescheduled plans.6. Installers moved all heavy furniture as promised; the install was quite quick ... that's about the only positive experience ...7. NOW I feel all sorts of lumps/bumps under my carpet in random places when I walk on it barefoot. I do not feel these when I have my shoes on.8. Have called EF ever since (3x); each time the call center said service dept. would get back to me ... pffft. STILL waiting for them to call me back!9. I bought their medium grade product - but seriously, it's not even nearly as comfortable as my 20-year old carpet that I had replaced. Sham.10. Save your money - buy carpet elsewhere.

Dennis Brungardt

3 years ago

Sales went extremely well, sales person was not pushy and gave us the best price compared to big box stores.Installation was on time and completed a quality job in slightly more than two hours.Our expectation were exceed and we are looking forward to doing more room in the future.

Mona McDonald

5 months ago

Excellent Job! Clean, conscientious and friendly. Love their work

Alissa Peterson

3 years ago

We had Express flooring come out and put in new carpet. It was a great experience we called they came out the next day it was a simple process. And the installers did an amazing job. I would recommend them and for see us using them in the future.

Barbara Dick

3 years ago

Express Flooring is wonderful, The installers came out and worked extremely hard and placed my carpet smoothly without any seams. They moved all of my furniture off and put it back when they were finished . They also hooked me up to my computer onto my DIRECTV they were very friendly and I was very pleased with their professionalism.

Amelia Canas

5 years ago

From the firstconsutation to the floor being install everything was great. No problems and my floor looks great!

Bill Dugdale

6 years ago

Sales person on time and professional. Install I was told was early am. Got call on day and told between 2 and 4. When they arrived only the bath floor. Next day told carpet at noon. They finished at 6 pm so I lost two days of my time. On a positive note both sets of installers did a great job

Sandra Heitman

4 years ago

his is a fantastic company to work with. The quality of the merchandise is top knotch. The men who came to the house to install were very respectful of our home and did an amazing job of installing the carpet. They were very efficient and they cleaned up after themselves. I would highly recommend this company to anyone looking for any type of flooring installation.

Carolyn Slater

3 years ago

Update: John the design salesman met my husband and I at the house today (new years day) on his day off to confirm we picked out the right tile to install - dark wood look porcelain tiles. As it turns out it was more than the tile they thought we had wanted (light tan wood look tile) but agreed to install what we wanted at no extra cost. Im am extremely pleased with how John went above and beyond to remedy the situation.We already have demo started at my house but the company sent the wrong flooring to install. I've been trying to get a straight answer since yesterday morning and they still haven't taken care of the issue. Now it's new years eve and they are closed tomorrow so I'll likely be going on 3 days without any idea what they plan to do about the mix up. Everytime I call their number it hangs up on me, I have to call back multiple times before someone will answer. I was told I would get a call back today and a designer would meet me at the house with the samples to reconfirm what we wanted. It has been somewhat of a headache and I'm worried the installation will take even longer now. I must say that the installer, Sergio, who did the demo is great and he works extremely fast but accurately.

A M

a year ago

I see all the good reviews but sadly this is not the experience my parents have had. To start, they were late on the day they started, the man doing the work had to leave to go get his co worker to come help and HE NEVER CAME BACK. He claimed to have the wrong number but did not call his boss to get the correct one? My father called and was told he would text him to find out where he was…no one called back. My father then called the next morning to find out IF they were coming back to finish the job. This has been a ridiculous and unprofessional experience from the beginning and this is not a business we will recommend. Today they showed up late again and stayed for 2 hours and did not finish when they said they would.

Blaize Gatti

4 months ago

The team worked very hard. The communicated very well and keep the house very clean

Shannon Bender

a year ago

It took a little bit longer to install then expected. Weather was the culprit for the delay. My floor looks amazing! The installer worked alone and got it done. He should be very proud of the workmanship he did. I couldn't be happier! Thank you.

Jen Rockwell

4 years ago

First of all, the salesman who came to the house was an hour later than their 2 hour window. Then he came in like a dirty car salesman trying to wheel and deal us. Original quote was like $8800 and we ended up getting him down to $4750.Their installers were GREAT! Professional, friendly, on time and finished in one day. They dinged up some of my furniture but hey...they aren’t professional movers.During the install a woman calls to say she’s going to come out and do a check on the finished product. The next day she shows up at my house wreaking of cigarette smoke. She then says she’s going to walk me through the “review process”. She proceeds to video me saying what my experience was like and coaches me to only say good things. Then she watches over my shoulder as she instructs me on leaving Google, Yelp and BBB reviews. And before I posted it, she had to take a picture of my review with her phone for “proof.” It could not have been more unprofessional.So now I’m going back through and leaving a review that is truthful and not forced. I would have gladly left a 5 star review on my own. But forcing me...it’s just tacky.

Kimberly Malcolm

a year ago

The installation was great! Raul and Miguel did a wonderful time efficient job on my new floor. I'm very pleased with Express Flooring service.

Stephen Klaus

3 years ago

Empty promises on time scheduling, First day for installers to show up, 2 hour late from scheduled time frame, next day installer stated they would be at my home between 8:30 am and 9:00 am, Did not show up until 10:30 am. when they where here the work is great, Love the flooring and the installation was good, Except for the finishing part where they need to have someone come a tack down the carpet that meets where the new flooring and old,Was told it would be the next day to finish up, I have no prob with that, now no one can make it until Friday morning, which is 3 days later. So if you go with this company be prepared to work at their convenience and time when they decide to show up and do not count on the time the provide you

Alyssa Jex

2 years ago

I wish could give it zero stars. My family spent 15,000$ on new tile flooring from here with PROMISE it would be installed and ready in 5 days. We are now learning they have not completed any of the rooms on the end of the 3rd day. I am being displaced from my home already and they say it is going to be more like 8 days... so if you’d like your job completed at the speed of a turtle and the opposite of express go ahead and use them.

Shonda Patton

8 months ago

Thanks to the Express Flooring Team we have beautiful new grey carpet in our bedrooms that really updates the spaces. So happy with our choice?