Best Repair Call in Phoenix AZ

I hired Adam and his team to install flooring in my new, but older home. As with all construction projects, unknown existing conditions arise and that's where the problem solving comes in. Adam always was in contact with me throughout the process to work through and determine the best route to complete the project with least cost impact. The team was fast and efficient, and worked very hard. Of course the stair nosings did not come on time at no fault of theirs...so they will need to come back and install them when they arrive. I have no doubt they will get the job done as fast as they arrive. I appreciated they were able to get the job done before we moved in...timing was tight! We are very happy with the new floors!

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

These guys are great! Ali helped us pick out the perfect tile for our spare bathroom shower and was able to get us scheduled quickly and the work was done in less than 3 days. A breeze to work with start to finish and the shower looks great!

We had dated hardwood floors and the team did an excellent job working with us to figure out the right stain. The schedule they provided was on track with no delays and the final result was beyond perfect. The price was reasonable to boot!

Very knowledgeable.

Igor and Alex did a great job installing my new vinyl floor for the entire house. You can tell they take pride in their work and they're super responsive which is always plus.

Very good work excellent customer service quality top notch

I recently had the pleasure of having Residential Flooring completely upgrade my home's flooring. I was absolutely amazed by their professionalism and the quality of the work. They were friendly, punctual, and did a great job. I was so impressed by the end result that I would highly recommend them to anyone looking to upgrade their home's flooring.

They were absolutely amazing and went above and beyond my expectations. If you’re looking for a flooring refinishing or installation service, this is the company for you.

Amazing services, very attentive to detail and always willing to go above and beyond. I will definitely go to them over and over again for everything on my remodeling list

MJ Granite and Countertop&Tile Installation is truly the best company I have hired through out the years ,they are very professional outstanding customer service and unmatched quality work they do ,they will always be my number one choice for Countertops and Tiles
⭐️⭐️⭐️⭐️⭐️?????. Them and will be glad you did

The best , totally recommended ??

Spoke with Jim on Wednesday. He came out to the house on Friday and the repair was done on Sunday! Couldn’t ask for better service or better results! Jim and Dustin were awesome!

Mike was friendly, easy to work with and helped me work with the manufacturer on pricing.

Handyman Connection did some electrical work for me. Removed an old fan and installed a new one and replaced a broken light switch. He was on-time, work was completed, very happy with how quickly and professionally the job was done. Will definitely use them again for any repair work needed!

Excellent experience with L&M Granite. The job was to remove a stainless steel kitchen sink. The team came a bit later than expected but dove right into working. Several hours later I had my new man-made granite sink put in to my liking. The existing granite counter top had to be cut away in several areas and the cut ends polished to high gloss as the counter top is. The alternative was to remove the slab with the risk of cracking the granite - i chose to have the modification done in place, The work was professional grade and at a moderate price.
Good Job