Recently, we worked with A All-Rite through the restoration company that was working on our bathroom. Leading up to the install, things were just a little off. Getting answers my wife wanted took a little more time to get, but she got them. Then we had picked a decorative tile for installation within the normal tile and it felt like they were trying to talk us out of using it because it is tricky to cut glass. My personal feeling is that a professional should be able to cut all tile (glass or otherwise) with no issue, but I may be misunderstanding the difficulty as I don't have experience.
When the install started, things got worse. In working with Michael in the details of the shower tiling, and how it should go up to the ceiling, my wife felt dismissed and ignored to the point of asking me to step in. Once I did, things were corrected and it moved forward.
The men installing the tile spoke VERY little English, so we just had to trust things were going the right direction as we couldn't ask them. It appeared to be going well and the job looked good. We found out however, that the square holes cut around the circular shower handle hardware is causing issues. We can't find pieces that will cover the square holes. I do not know if the restoration company has reached out to them to fix it, but it's a mistake that shouldn't have happened. Speaking to people at every plumbing store we go to, they are perplexed as to why they did it that way. Square holes for round hardware makes no sense. They also did not seal the grout, but I don't know if I should have expected that.
Overall, the job looks good but the process was a pain and has created further issues. It wasn't disastrous and the shower is done how we wanted. That's about the best I can say.