Best Personal Service in Phoenix AZ

Started out as 1 star for non responsive, but since then the company has reached out and done everything it could to be on top of what is happening with the remodel, they assigned a wonderful person named Christine to the project and she has done everything she can to make it clear that what we want will be a long process and explained the steps. I look forward to how this all ends.

Great response time, great pricing, will be using again.

Great attention to detail

Garth and team were very responsive and addressed all the issues. It was a very large project so there were a few issues with measurements and that was challenging but they worked with us and delivered everything in the end.

Was very grateful for your efforts and the final result, much appreciated.

My shower went from functional and ok to WOW in 2 days! Installer was on time, super friendly and unlike so many contractors, cleaned up between day 1 and day 2 and left our home clean when he left. The service and product are truly superior. I highly recommend Home Concepts!!

The Apollo team built a beautiful enclosed bar in our game room. This project required demo of an existing smaller bar wall and a large closet to create the new space. From the beginning of the project to the end, Tyler and his team took great care to keep the project area clean and contained. The subcontractors used were professional and of the highest quality. The supervisor of this project communicated with us proactively and also responded to any questions we had along the way in a very timely manner. Most importantly, the end product is beautiful and we are very happy with our new bar.

I hired Gary Fallone of Fallone Kitchen and Bath to remodel most of my house -- an all-new kitchen, guest bathroom, flooring plus a few other things -- and I am delighted with the end result. I wanted a kitchen that combined stunning aesthetics and logical function and he really excelled in putting it all together. He also designed a media cabinet in the great room that has caught the eye and admiration of all my guests. Despite the pandemic, and related issues and surprises in the supply chain, my project was completed on time and within budget. The renovation process can be messy and dirty but Gary and his team kept the worksite tidy and cleaned up at the end of every day. His employees and subcontractors are focused on getting the job done well and right the first time and are really the best at what they do. I highly recommend him.

Garth and staff were excellent. They went above and beyond to make our kitchen gorgeous! They were able to repair our dog chewed corners, replace a water damaged pony wall and had an amazing granite guy to do our counter tops. If anything wasn’t to our satisfaction Garth immediately addressed the issue and fixed it.

Walked into this establishment to browse, not expecting much. Front desk signed me in, directed me to where the flooring i was interested in was and let me know that someone would be out to assist me. Toni came out introduced herself and we went to work on my ideas. Toni was AMAZING. Knowing that i was in without being sent by a contractor and that i wouldn’t need the flooring or quartz for about 7months, she worked with me as if i was purchasing that day. She was helpful, motivated and even offered to show me items that hadn’t been put on the floor yet. This review may not express the totality of my satisfaction but Toni got me excited about the process and I walked out happier than i was when i walked in.

My son wanted to make some changes in his new home. He was looking for a dependable contractor. I advised him to get in touch with Carmel Homes LLC and he dis accordingly. The company took the whole responsibility to make the changes. Thank Carmel Home LLC for keeping my advice.

We had a few different companies visit us back in July/August 2020. Remod had a good presentation with a light bulb showing heat through the different panes of glass. Which is more than any other company had done. They offered to take $1000 off if we commit with them that day, and we did. We went with the Aztec style dual pane windows and a new french door. The windows come with a double lifetime warranty. So if we no longer have the home the lifetime warranty will transfer over 1 time to the new owner.
The financing paperwork came and we were approved. Our first payment was to be in October.
We've called multiple times to get updates on our order and we keep getting, oh I will have the owner call you back she's out in the field. Or we get, I'll have Anna call you back since you've spoken to her before.
We have never, EVER received a call back. In December I called and explained that it's disappointing that we are never given any updates and no one calls us back at our request. I explained that if there are delays it's fine we understand that things happen but we want to be informed. Yet we are never informed. After I explained this to Anna she said she will right it down and make sure to call us every Tuesday and Thursday which is when they receive deliveries to see if our order arrived.
After a week I called because we never heard back
During that call Anna pushed it back onto the owner for not doing her job and when I countered that she said she would call, she yelled at me that she doesn't need this and hung up on me.
I waited a couple weeks and called again and my girlfriend emailed the owner as well. No apology for the horrific customer service, no apology for the delay, no explanation except various excuses like, the manufacturer has a shortage on tempered glass, we have alot of jobs we are doing right now, we are meeting with the manufacturer and fill you in with an update.....and still we have never received an update. It is now January 8, 2021, 6 months have passed and all we get are excuses, lies, and still no windows (and a door).
My advice is to avoid this company completely.
We don't want them touching our home because if it's this hard to get an update, I can't imagine how difficult it is for them to stand by their warranty and quality of their work.
We are trying to cancel and we are ignored.
Do Not do business with these people!!!!!

You've been warned.

You're welcome.