Best Major Repair in Phoenix AZ

We love our new bathroom!

This is the third bathroom you done for me. Great work. Your crews are very polite and professional.

After getting several estimates for our Master Bathroom Remodel and a Wine Bar at our Breakfast Nook, we decided to go with this company. We were initially told the project would take 6-8 weeks. It took 5 Months!! We chose all of our materials that we wanted in September of 2021. The supply chain issue excuse wears thin when the materials were ordered months prior. It took several attempts from the Designer to finalize the estimate and to see if we were on budget. Our Designer quit soon after we picked out all of our items and we were never reassigned a new Designer. We had to pick out a granite slab and paint by ourselves which was not that big of an issue. Our first project Manager was fired and we had another Project Manager assigned to us. He only showed up a few times. It seems the materials we chose were not ordered in a timely manner. They were scrambling to get the items we thought were ordered months prior once they were ready to begin installation. They came out to install the toilet and had a commercial type toilet seat (U shaped with no cover) something that one would see in a bar or restaurant. They re-ordered the toilet seat and the same type one arrived a week later. I ended up going to Home Depot to get the correct toilet seat and cover and installed it myself so we could use the toilet. There were several days and weeks that there were no workers without any calls or emails to say they would not be arriving even though they were on the schedule in the Portal. Everything goes thru the Portal. The schedule can be changed at a moments notice. Any complaining was met with little to no response and it felt we were automatically sent to the back of the line in scheduling for complaining. How petty! They did not order the correct parts for the shower diverter which made our complete walk-in shower inoperable for weeks. Once the parts arrived they weren't able to get the Plumber out to install even after I explained I had back issues and needed to use the walk-in shower to bathe. I ended up hiring a local Plumber to install the part to get the shower working. They took no responsibility for anything. We wanted under cabinet lighting at the Wine Bar, however the Electrician didn't wire it correctly so we 86'd that idea. I ended up getting a wireless re-chargeable light fixture and installed it myself. The icing on the cake was when they sent out a guy to finish the Punch list which included some paint touch up. When he arrived he told me he was color blind and did not paint!!!!!! I notified the Project Manager of this and he said he would come and paint himself. At that point I ended up doing the touch up myself. For the amount of money we spent on this project we are very disappointed on how we were treated. Their lack of Customer Service and them taking no responsibility whatsoever for all of their screw ups and lack of communication lead me to give them two stars. We were also told more than once from their workers that we lived very far from their office. Perhaps they shouldn't of taken this project on. No one wants to hear workers complain that we live too far away. It was not a pleasant experience and I would not recommend them. Do not use them, not worth the headaches.

Alex did a beautiful job remodeling our bathroom. He is a skilled craftsmen in all respects.He kept us posted and informed at all steps of the project. The work area was kept clean and each worker who came to assist was respectful of our home.

What a great experience we have had working with Legacy Design Build and specifically with Debbie Nagle.
Debbie is an amazing designer. She brings her customers into our showroom and collaborates with us to create design and practical applications that is personalized for each customer.

We just had a Jack and Jill bathroom remodel and are extremely pleased with the results! From the start of the project until it’s completion, Joe and the crew were extremely courteous and professional. The end result was a bathroom fit for a model home!

They did a great job!! A pleasure to work with & everything looks nice!!!

Nick is a rock star in the remodel industry! His work is detailed, clean, neat, professional. You get what you pay for with contractors and Budget Best is truly a great value! We've worked with him a few times and will undoubtedly continue to over the years.

Trademasters has done several jobs for me , always prompt, curtiious and professional. They have always finished the job on time . I have always been satisified with their work.

Need a actual honest to goodness Handyman that really does know what he is doing? This is the real deal! We had several projects from small to large and Jeremy along with his co-handyman (sorry I forgot your name) finished with QUALITY all of them in less than 5 hours! We are so pleased and will recommend Jeremy The Handyman to anyone that we know may need one. A+++ work and professionalism. Thank you!