In this long review I want to give you an idea of what we went through. Our remodeling project consisted of a new kitchen, new master bathroom and new entertainment center in the Arizona Room. Based on the significant dollar investment, our expectation was high level of quality in materials and labor, and meeting schedule commitments. Legacy Design Build Remodeling overall met these expectations.
They accomplished this by following their advertised process which consisted of.
(1) Project Analysis which was to really understand what we wanted to accomplish and discuss what that means to us in time and cost. They explain their process and we met the key people that would be involved in managing the project. This initial step really helped us understand the full scope of work and funding that our wants created.
(2) Pre-Build and Permitting Phase was our most enjoyable because this was the design phase of the project. We were fortunate to work with Jeremy, who had particularly good design ideas. He spent as much time as we needed until we had acceptable drawings. As part of this phase, we decided to use the vendors that they recommended. It turned out to be the right decision. We selected all the cabinets from Solid Cabinetry which is a Phoenix based cabinet manufacturer. What we got was high quality custom level cabinets at a production manufacturer price. We were able to go to the manufacturing site and select what we specifically wanted in style and color. Next we went to ProSource to select our tiles, trims. We worked with Katie who is a fabulous designer. From there we went to Hughes Supply where we had a great selection of plumbing fixtures, cabinet handles, etc. We worked with Kare, a great designer and extremely knowledgeable about pluming products. We then went to Arizona Fireplace to select our new fireplace. We got exactly what we wanted.
Finally, we went to The Yard to select our countertops. What a superb selection they had at very reasonable costs. This was 3 days of enjoyable shopping, learning about different styles, functionality and product quality.
(3) Building is the demolition and construction phase. In this phase they assigned a Project Superintendent who, on a daily basis, managed and coordinated the construction schedule, workforce and oversaw work quality. If you are familiar with construction projects, you know that nothing goes totally as planned. So we had our share of minor delays, missing materials and redoes and some frustrations. The great news is Craig, our Super, handled everything, kept us informed and at the end we had what we had originally deigned for and wanted. While the management team was first class, you don’t get quality deliverables if the hands-on works aren’t good. Well Legacy has the finest Master Carpenters, Cabinet and Iron works people I have ever met. Floyd, our Master Carpenter, who installed our cabinets and did other trim work treated this project like he was doing his own home and his wife was looking over his shoulder. He checked, measured, touched up every cabinet, cabinet door and door handle until it was 100% perfect. We were satisfied with the quality a lot sooner than Floyd.
(4) Closeout is the final walkthrough which went quickly and easily. The main reason is that Ritch, Production Manager had everything 100% complete. This included the Punch List (of only 5 minor items), the financial reconciliation and a completely clean, painted and polished areas that was the construction site.
Now we are enjoying our remodeled home knowing that we have a 2 years warranty for anything. You just can’t go wrong with a company that ensures quality of workmanship and products throughout their process which includes the vendors and subcontractors.
