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The crew cleaned up each evening and left everything spotless. They were very polite and answered all of our questions. Would highly recommend Scott Roofing to anyone.

Lyons Roofing is excellent and I highly recommend them. The estimator is a true roofing expert. We had a roofing leak. He examined the entire roof, suggested preventative maintenance and a specific fix. The costs was reasonable. The work was performed quickly. it rained yesterday and there was no leak. The work is warrantied. When the roof is replaced Lyons will include this repair . In all a great experience.

Clyde came out to replace our roof, very nice guy and they replaced our tile roof and did a wonderful job! Very thankful for a job well done.

Great, friendly professional service. They re-roofed my tile roof and back patio cover. They were able to save me a ton of money by reusing the majority of my old tiles then they matched in new tiles where needed. Everything under the tiles was all new materials. I had gotten a few other quotes from other roofers and they were so much more expensive and they didn't provide me with such a great cost saving solution. What a fabulous company.

Great place

Update: Vertex can make any excuses they want. I will only be in my house for another ten years and what was important to me was the color. I wanted a SILVER roof and I got a DARK GRAY roof. Not only that, no one bothered to give me a heads up on the color switch. I only found out after seeing it once it was installed, which is very unprofessional and deceptive (no chance to say no). It might have happened in 2018, but it makes me unhappy every time I look at it. :-(

You can also tell a lot about the company from their response. We are sorry to see this review followed by a long discourse on why the customer is wrong, is not a good response. A good company would have responded that they are sorry to see that I am still disappointed in their service/product and is there anything more they can do?
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2018

I have had many customer service issues and was very disappointed with Vertex Roofing!! They are horrible at returning emails/phone calls and keeping customers updated.

I ended up with a color roof that I did not select!!! I was told they no longer had the color I chose, but instead of coming back and asking me, they chose another color for me on their own. It is supposedly a higher grade material, but I am still disappointed. **Update due to this darker color I have not seen any energy savings.**

Here are some of the other issues:

--After I signed the contract I received an email that said that I would be notified when my materials came in, which I was not.

--When I developed a leak around the ceiling fan in my dining room in August, it took me two phone calls and two emails to get a response. I was just told August 14th that I would be up the end of the next week or the beginning of the following. The Production Manager said that he would be out to look at the job site, which to my knowledge never occurred.

--The next few weeks were very stressful as it was raining almost every day and I was worried about more leaking. I finally called on the 23rd to see if I could get an update, since no one had been out and I didn't even know if all my materials were in.

-- Production Manager called Friday 24th to say a crew would be out early Monday and he would email me the specifics. I never received an email.

--The crew did a good job and worked around the dogs by not going in the back yard. However, Thursday when they left they said they would be returning the next day. I work from home, so I moved a few meetings from Friday morning to Tuesday morning in case of noise. No one showed up or called until around 1 pm, the Production Manager called to say they would be back Saturday morning to finish.

--Finished as promised Saturday, but I had a standing volunteer engagement and was not here when they left. I was expecting to be left care instructions/warranty information, which I never received.

--One last customer service oddity was that no one in the company that I tried to contact who has a cell phone had their voice mail set up with a message confirming their name and that they are a Vertex Roofing employee. The generic you have reached #, did not fill me with confidence that I even had the right number.

All of these issues were addressed with an apology and 1.25% discount off the price, which is not a lot, but I just wanted to be done with all the hassle.

Unfortunately, there is a part II to the saga. I never received a final receipt from the last payment (made over the phone) or the warranty information that was supposed to come from the manufacturer. I also did not approve my two raised air roof vents and whirlybird to be removed from my roof.

In fact part of the sales pitch was for an extra fee I could get a raised roof line with increased air vents all along the top to save energy. I did not have the additional money for that, but the sales representative thought it would be fine with my existing vents.

After a lot of hassle I finally got a blurry electronic copy of warranty information, my receipt, and one whirly bird installed.

I've worked with this company on several projects now, large and small. They have gone out of their way to accommodate our needs and have always produced top quality work at very reasonable prices. Outstanding service and workmanship. I highly recommend!

I have not used this business, but knowing Shauna’s wonderful expertise and willingness to help, if I ever need assistance with my roof, I’m calling Gryphon Roofing!!

On-site labor was respectful and efficient. Foam roof came out looking great.

How many stars do you give a company that more than once say they'll do a job but just never show up.

Fast and friendly service with reasonable prices. They returned after completion and fixed a few overlooked spots. Highly recommend.

Just leave their vehicles in inconvenient places and employees are reluctant to move regardless of the space they are taking up.

Stay away from this company as they send rif raf with attitude problems out to your home who rudely interact and have little customer service, let me also how poor his English was!. Then the owner takes no responsibility for his poorly mannered employee. Responded through a text and didn’t even lift the phone, was another indication that I was just another job to him and he was happy to send out his short reply. If I could post negative stars I would.

We have had Overson Roofing to our home for two different leaks, and in both incidents, they were professional, knowledgable, honest, and performed the repairs perfectly. They responded quickly when we had the emergency leak, and did the work without creating a mess. When everything was completed, the area that was repaired looked better than when the house was new. In fact, we regret that they weren't the contractors that installed the roof in the first place. We have owned two homes, and have hired many contractors over the years, but we cannot recommend any contractors as highly as we recommend Overson Roofing.

Horrible do not call you back my fiance Christian Beltran Alvarez got hurt and they just forgot about him did nothing for him after they promised to help him. Anyways he still has your yoyo but you guys never want to answer him I do not recommend this company at all horrible management.

JBS was there when they said they were going to be there. The team they sent out was friendly and professional. They completed the work without leaving a mess behind and it was a fair price. Highly recommend!!!

I recently had the headache of replacing my roof(so I thought). Alan and his crew are the Tylenol 3 for roof headaches! They were very conscientious of my schedule and worked diligently. I would and have recommend these guys to everybody. Thanks again Alan !

These guys are the best!
Great and responsive customer service.
I wouldn’t trust my AZ roof to anyone else.

This business will go out of their way to help you. Which shows great character!

I myself didn't use Freddy's services, but my parents Al and Jenny, who are not on social media as much, wanted to post their review and thanks for the friendly, reliable and prompt service they've received to their home in Coyote Lakes. Thanks Freddy!!! They really appreciated the great job you did for them (so much so that they asked me to make sure you got a good review :))