Best Interior Services in Phoenix AZ

To be fair, the team at Design Lab did get our vision for the kitchen and bath remodel we planned, and their designs did, eventually, work out. HOWEVER, we’d suggest, should you opt for their services, to be very clear about what services they plan to provide and to be certain that they are doing what they promised correctly. In our experience:

1. Design Lab represented themselves as the lead team for our remodel. Without telling us, after we hired the contractor they introduced us to, they signed a contract with the contractor and Design Lab became a subcontractor. This created confusion for all parties throughout the project.
2. We kept the same footprint in the kitchen. Despite this, Design Lab did not measure the existing cabinets correctly. The cabinets they ordered for one wall would not have fit. Fortunately, the contractor identified that issue, but it led to a 2-week delay.
3. There was a gap from design to construction, which was our choice. By the time the project started, the kitchen cabinets we had selected were no longer available. Rather than telling us, Design Lab simply ordered different cabinets they thought we’d like. We didn’t like their choice. This led to a 4+-month delay, during which we had no kitchen.
4. Design Lab often did not order sufficient quantities of materials (like tile, cabinet filler, crown molding, kitchen cabinet knobs). In the deal they made with the contractor, Design Lab apparently maintained control over ordering materials and supplies. This added time and frustration, because projects could not be completed in one visit from the trades brought in by the contractor. All these issues led to completely using the contingency piece of the project budget, even though there was only 1 change order ever made.
5. Design Lab incorrectly ordered the backsplash tile, when they made up for the shortage of the first order. We had 2 different style tiles waiting to be installed, but fortunately this was spotted by the contractor before the tile was to be installed. Design Lab also ordered kitchen knobs that were different from what was in the specs.

All of this made a project the contractor estimated would take 6 weeks ultimately take 8 months!

Quentin and his team do some of the best work I have ever experienced. I recently had pavers put in my backyard and received many bids. Some contractors told me it would take 4-5 days. Urban Element completed the project in 2 days and even rerouted our sprinkler system lining the pavers. They gave us 6 extra spouts ensuring the coverage was accurate for our size lawn. This is what it is about!! I need someone that will do what is RIGHT not what is easiest. Thank you Urban Element for a job well done.

showed up when they said they would, did the work they said they would, and followed up after everything was done to make sure i was happy. can't ask for much more than that!

I can't say enough about the expert, personal, and skilled service of this team. They really went above and beyond to be sure we were satisfied with the end product, including making numerous changes to the original plan, and really working with us as the plan developed. All work was high quality yet keeping to our budget, we used them to remodel our guest casita but want to keep them on for numerous projects on our main home! Excellent work!

Robert was easy to work with and willing to take on all of my special request. Our work only extended through the planing and design phase, but he managed all the details well. I was able to speak face to face with the project architect, and he worked with the City of Mesa historical district to complete all permits(they are a pain). Overall I was pleased with the communication, design and planning that occurred during my project planing phases.

Trademasters has done several jobs for me , always prompt, curtiious and professional. They have always finished the job on time . I have always been satisified with their work.

They do such amazing work! My shower head broke several months after install and they came over no problem and replaced it!

DRC construction has been phenomenal. All of the workers have been professional, kind, and taken the extra steps in ensuring that our home was not too chaotic. Such gestures as sweeping the construction site and having a manager overseeing projects on a daily basis. At times we faced some weather issues that caused delays, but the team was always ready to keep working and they found strategic ways to get passed the issues that arose as is common when renovating a home. Dale has been thorough, direct, honest, professional, kind, and just went above and beyond. Everyone including his assistant Wayne are amazing to work with and really put us at ease. Dale has definitely reflected a culture of integrity in his company. As for the final project, we are in love. It is exactly what we wanted and more. We couldn't have asked for a better company to work with on this project. Our family would recommend him and his company to anyone and we look forward to working with again on other projects.

Brian and his team previously did a major remodel of my master bath including removing soffits, installing new cabinetry, counter tops, plumbing, lighting, freestanding tub as well as expanding the shower,. They did an excellent job, showed up on time and worked daily on the project through completion. Aside from their high quality work, they adhered to my budget and communicated regularly throughout the project.
Brian and his team just finished a major redo of my laundry room , replaced all our can lights with LEDs throughout the house, added four can lights to our family room and master bedroom as well as replaced our water softener. They did another phenomenal job.
I've recommended Brian to a number of my clients and colleagues who have all been pleased with his performance.

Jim and Dixon are great to work with and do amazing work!

They are amazing. I honestly can't say enough good things about the work they do.

I just want to say a big thank you to Keith and his team for such an incredible job on my kitchen counters. I was desperately searching for quotes online, but every person I was meeting was so high in pricing, and it became frustrating. Although I was a bit skeptical too with the people I was talking to on Facebook marketplace; I didn't lose hope. I went on offer up and typed in the search bar and got a few results. I came across Serrano Surfaces and decided to check it out on Google Maps to see if it was legit because I didn't just want anyone coming to my house. With the reviews I saw, it made me feel calm in my spirit because it shows that it is legit. I went ahead and texted the number and set up a date with Keith. He came over, and he was soo friendly and outspoken. Keith is there for his clients at any time, day, and hour. I was able to talk with Keith for a discount, and this man didn't even argue or negotiate. He went directly to giving me the discount. I got my cabinets installed in a month from when Keith came over, and I must say, I was ecstatic with the results. I am definitely looking forward too more future projects with Keith and his team. Y'all ROCK!!

Great service, I plan on using ATR handyman services in the future.

Great displays. Great customer service.

In my opinion the word crooks is the best way to describe them. They reported my initial review to Google which was completely honest and had it removed. This is in violation of the consumer fair review act which I've reported to the FTC.

Too much to list here but ill share a few items. They fraudulently charged me over $3,000 for glue(which during a repair of their original work I discovered they never uses) and refused to return it until I got an attorney involved and complained to the ROC. Then they eventually agreed to return it if I remove my review. Now they're ignoring my requests again for the refund so I have no choice but to pursue legal action.

They've incorrectly installed the floors by using shortcuts which causes the floors to pop up. It's been a nightmare as this is my only home and with each screw up I need to uproot my life.

They also removed a material called gypcrete without my authorization. I was led to believe they would be adding gypcrete to replace it but found out they used a cheaper material without telling me. Gypcrete is required by my HOA and now I'm I'm violation of HOA bylaws and CC&Rs.

They've damaged the common areas to the point my HOA sent me a large bill to clean up their mess.

Briana the project manager just makes excuses and has limited willingness or ability to help. All she does is text and when I try to call immediately hangs up and claims to be on a conference call. Hasn't called back despite trying to speak with her for months.

She ignores anything that you say that she doesn't want to address. I've asked for her supervisors contact and she just ignores the requests. Continuously making mistakes and not following manufacturer guidelines

Also caught her contractor stealing cash from my drawer and unplugging my security camera after realizing he was being recorded.

Wouldn't wish this experience in my worst enemy

I will start off by stating that Ernesto is a very nice person and pleasant to work with. I hired him to handle the design for my restaurant and the complete project was a mess and huge waste of money.

Here is some things that went wrong:

He ordered a new lighting for my place but overlooked the fact that my restauarnt uses 220volt and the lighting he purchased was 120volt. I had to incur the additional cost to have the contractors reduce the voltage and rewire etc.

The color of the paint he selected for the walls was horrendous. I had my concerns when he presented it to me but he assured me he is an expert and that it will look great. As soon as it was done, I had customers tell me that they disliked it. We have since repainted the entire place ourselves.

My walls used to have tile that went up about 4ft to protect the walls from chairs rubbing against it. He removed that tile and simply painted the walls. Within 3 months the walls were completely damaged and scuffed up that they had to be repainted.

The out door furniture he selected (Chairs) were made of some sort of plastic mesh that basically melted from the heat and broke so all of those had to be replaced within a yr.

The TV mounts he selected did not work out at all and had to be replaced at my cost.

The bench seating he selected (Cloth) was basically black from people resting their hands on it while in line so now I have to replace the booth seating or reupholster it. I would think he would have selected something a bit more durable.

The lighting he selected did not accomplish the goal of brightening up the place and looks tacky. Many of our customers have stated they dislike it and we are now planning on changing it all out to track lighting.

The large round table he had built for us has completed been damaged from normal use due to poor design. Much of it has to be repaired.

We had high hopes when we hired him but were extremely dissappointed with the results. Not only did it look bad, but all the material and design was not designed for commercial use. Just 2 yrs later, we are having to completely replace and redesign virtually EVERYTHING we paid him to do.

In my opinion, Ernesto is better suited for residential design and not commercial. He made no effort to correct the issues. Once he was paid, I never heard from him again. Also, you'll notice he never used our restaurant in his portfolio. I guess even he recognizes that it was poorly done and not worth displaying on his site.

In hindsight, I wish we never would have hired him and that we would have done all the things he did ourselves. We would have saved over 30K dollars and ended up with a much better result.

Not professional I don't recommend this company, not on the time,not responsive,