Home Solutionz - Phoenix

The folks at Home Solutionz - Phoenix were caring, professional, and enjoyable to work with - both in-store and on the job site, at our home. They helped us find more eco-friendly materials, going over options and pulling samples from storage. They have an appreciation for the art and craft of flooring and took the time to explain nuanced differences in the materials. They worked with us to make adjustments so we could stay within our budget. Their work crew was super helpful, friendly and diligent.Home Solutionz - Phoenix

We looked for years to update the flooring in our home. We walked in Home Solutionz - Phoenix immediately saw the wood flooring we wanted. They were fabulous. So clean, courteous and on time. We could not be happier with the materials and quality of work. I highly recommend their services.

Can’t say enough great things about the folks at Home Solutionz - Phoenix. We didn’t know where to begin when we walked in the first time and the team at Home Solutionz - Phoenix helped us every step of the way. We couldn’t be happier with the finishes in our second floor addition. Hardwood, bathroom and shower tiles, everything looks amazing and they have the best customer service I have ever experienced. They take the time to work with you from concept to design to making sure everything comes together in your vision. If you are looking for the best of the best look no further than the fine folks at Home Solutionz - Phoenix.ix

I highly recommend Home Solutionz - Phoenix. Home Solutionz - Phoenix has the best selection of flooring in the area and their staff helped us select the perfect floor for us. They were very knowledgeable and worked patiently with us to select a floor that was contemporary but timeless. It complements our existing maple kitchen cabinets and works well with the dark wood in other rooms. We highly recommend Home Solutionz - Phoenix.

Home Solutionz recently worked with us on replacing our existing carpet in our master bedroom. We worked with the staff, who was extremely friendly, patient, knowledgeable, and helpful in the selection process. Moreover, the ordering process was very quick and efficient and the installation was highly professional. We couldn't be happier with the service we received and the carpet we enjoy every day. Thank you Home Solutionz!

The team at Home Solutionz - Phoenix know their stuff when it comes to hardwood flooring. Super professional and polite staff. The staff was a pleasure to work with, extremely knowledgeable. He gave all the info about different products, the good and the bad, that allowed us to make an informed decision. I would highly recommend Home Solutionz - Phoenix!

My carpet floor now has a premium look and great feel, thanks to Home Solutionz. All of this was provided to me by them at very competitive pricing, making it a truly remarkable product. Our floor demands were made prosperous by their crew. I'm happy with my new floor.

Home Solutionz - Phoenix helped with many of the design choices and helped us figure out where to save and where to spend to get a classy look without putting top money into every aspect of the project. I'm so glad I checked out the reviews and went to Home Solutionz - Phoenix. Their pricing was competitive for the quality I was going for and their service was exceptional.

As a contractor I found Home Solutionz - Phoenix to have comparatively better pricing for the materials I was looking for above the competition. They did offer a trade discount so perhaps thats what contributed greatly to my moving forwards. Love the service, Job well done!

I worked with Home Solutionz - Phoenix. Their advice for my project was spot on. They came up with unique and beautiful choices for my casita floors and fireplace. We were happy with the professional service that Home Solutionz - Phoenix provided.

Home Solutionz - Phoenix was a huge help in my remodel. I bought tile floors, molding, countertops and a backsplash from them. All materials were high quality and look gorgeous once installed. I will definitely recommend them to friends and family.

I hired Home Solutionz for replacing carpet and some painting before moving in. They got the job done, but I am rating them 3 stars because of the lack of communication and lack of commitment to resolve problems. The carpet install which was the major portion was delayed by two days. I understand delays occur, but timely updates would have helped. The project manager assigned to me (not naming here) was not of much help. She clearly did not care about timely updates on delays. I relied on her communication as I was not onsite most of the time. She was either too busy or least bothered to return calls. The carpet install and bathroom door install were delayed by 2 days and just a day before my move date, and I never got an update after it was completed. The only saving grace for this vendor was the sales person Audrey who was in constant touch and helped a lot with selecting the right carpet and fair price.

In my opinion the word crooks is the best way to describe them. They reported my initial review to Google which was completely honest and had it removed. This is in violation of the consumer fair review act which I've reported to the FTC.

Too much to list here but ill share a few items. They fraudulently charged me over $3,000 for glue(which during a repair of their original work I discovered they never uses) and refused to return it until I got an attorney involved and complained to the ROC. Then they eventually agreed to return it if I remove my review. Now they're ignoring my requests again for the refund so I have no choice but to pursue legal action.

They've incorrectly installed the floors by using shortcuts which causes the floors to pop up. It's been a nightmare as this is my only home and with each screw up I need to uproot my life.

They also removed a material called gypcrete without my authorization. I was led to believe they would be adding gypcrete to replace it but found out they used a cheaper material without telling me. Gypcrete is required by my HOA and now I'm I'm violation of HOA bylaws and CC&Rs.

They've damaged the common areas to the point my HOA sent me a large bill to clean up their mess.

Briana the project manager just makes excuses and has limited willingness or ability to help. All she does is text and when I try to call immediately hangs up and claims to be on a conference call. Hasn't called back despite trying to speak with her for months.

She ignores anything that you say that she doesn't want to address. I've asked for her supervisors contact and she just ignores the requests. Continuously making mistakes and not following manufacturer guidelines

Also caught her contractor stealing cash from my drawer and unplugging my security camera after realizing he was being recorded.

Wouldn't wish this experience in my worst enemy

Home Solutionz - Surprise have the best quality in the city and some very skilled craftsman as well. I already used Home Solutionz - Surprise’s for a 4th time on our remodels. All my colleagues and family have taken advantage of their services and all have been very satisfied.

Excellent process; I'm impressed by the quick installation, and the finished look is nice, natural, and easy to maintain. The communication between the Home Solutionz team and us was excellent. They were beneficial throughout the entire process. Thank you so much; you did such an amazing job!

The professionals at Home Solutionz - Phoenix took the time to understand my needs, budget, preferences and were able to recommend the perfect floor for me. From materials to all guidance, both the team, have highly impressed me - and I am most grateful!

Home Solutionz - Phoenix realizes well what is great for your floor. Value, administration, and experience were all on the money and we wound up with totally lovely floors. In the event that you wind up at Home Solutionz - Phoenix, try not to look somewhere else!

Audrey from Home Solutionz contacted me about a master bath remodel that we had been looking to do for the last two years, I told her I wanted to make sure they were going to manage this project and all the work could be taken care of BEFORE WE STARTED and she indicated that she had all the subcontractors lined up. We delayed agreeing until she promised to get all the vendors together to go over the work before the project started to make sure there were no issues with the various work that was scheduled. That never happened, even after the project was delayed by a week ONE HOUR before they were supposed to start. She only showed up on the first day work started (the day the project was fully paid for) and never returned and only finally texted me after everything was supposed to be done, never called to see how the project was going while it was happening. I ended up managing everything. One of the subcontractors for the drywall and glass block work only showed up a week after the project started and then never actually submitted a quote, so I have to go out and find other contractors to finish the work so I can actually USE my bathroom, and it wasn’t available for guests this thanksgiving, that was fun.

The actual tile work that Martin and his father did is excellent. The plumbing work by Freddy of AC by Jay was also good, so the subcontractors were great. That was the only thing Audrey was correct about. I’d hire the subcontractors again and refer them to others, so that is the only thing Home Solutionz actually accomplished. We canceled part of the install, yet that part of the job was never refunded and we have been charged the full amount, although a couple of extra $10 trimpieces did need to be added on, so I guess that equals out, NOT, but they wouldn’t know about it because nobody from Home Solutions even bothered to talk to me after they had charged my Credit Card.

So IF you want to pay a middleman who never actually does anything other than put you in contact with subcontractors who aren’t big enough to have advertising budgets, go ahead and hire Home Solutionz. I did receive one text from the Briana, the project manager, only that it was being delayed by a week exactly ONE HOUR prior to starting and after I had received several scheduling emails and texts confirming that work was going to be started on that Monday morning. Otherwise, I was inundated only with emails from this company requesting referrals for a $100 kickback from the company. I won’t be using Home Solutionz again and I doubt I’d ever recommend them or whoever Paul Turpin is.

Staff at Home Solutionz - Phoenix is extremely knowledgeable, helpful, and sincere proprietor. I would recommend the vast selection and affordable prices at Home Solutionz - Phoenix to anybody from homeowner to contractor.

Home Solutionz - Phoenix is incredible! My materials are always ready extremely quick and are of incredible quality. I will continue to buy from Home Solutionz - Phoenix.

They were willing to guide me through all aspects of the install process. The crew is trustworthy and I did leave them alone a couple of days. Highly Recommend.

This company refuses to refund it’s customers unless they sign a contract saying they won’t put up any negative reviews. So I am putting this up for a friend who cannot. They were charged ($3000!) for a product that was not even used in their house. If you look also the majority of the 5 star reviews are obviously fake (all starting with the name of the company) and the lower star reviews detail similar problems as the one my friend experienced. Stay away from this company.

We stopped all work when they put the tile down unstaggered. They will take advantage of your kindness and weakness by staying till 10pm on a weekday. Expect you to not bother them on Sunday when they have employees at our house. Agreed to not charge to remove and fix but did not want to pay for replacement tiles. Send only one tile layer . Good luck trying to get a hold of anyone in management. Project manager is the only one to talk to. They also took full payment from our account and the job is incomplete. I am currently waiting for someone to resolve this issue..

Crew was very unreliable.. would not show up on Saturdays. Twice waited all day for them and never showed up. Finally work was completed. Discovered one tile not attached to floor. Called in 3 times. Made appointments for repair by Briana Light. On 3 different occasions they were no call no show. Very disappointed on your follow up service. I’m having to pay a different contractor to repair your work.

Dylan was awesome and took care of everything! Highly recommend hiring them to install your floors for a very reasonable price!

Poor quality, refuses to refund. Work was done incorrectly from the beginning, confirmed by multiple professionals including the company themselves after seeing what their workers had done. Hire at your own risk. A year later and now I’m living without flooring.

Second the bad reviews, should have listened, decided to give them a chance, unreliable, no control over their own workers, seem to work several jobs at the same time, office talks nice but finds excuses, find someone else.

The guy who was supposed to give an estimate to my parents ... He started off coming at the wrong time, then when asked to wear a mask as we have people with compromised immune system went out to get a mask and disappeared...
Get a call 3 days later to tell me how the inspection went...I told the person on the phone what had happened ...no apology no follow up....
Do they even deserve a one star. I think not.
Very professional...not.
What a shame.

Horrible now I see the contractor they recommended is up on charges relating to his company

Very friendly and professional. Prices appear to be competitive and they have the most popular styles. Haven't made our choice yet but plan to go back and get more details quotes soon.

We highly recommend Home Solutionz. Not only did their work meet our high expectations, it was also done on time and within budget.

On time, professional, and great vinyl installation.

Excellent customer Service

Horrible and dishonest