Best Mini Split System in Phoenix AZ

Crispy Air is a vendor for American Home Shield warranty. I chose not to replace my compressor on my older unit and instead replace the entire unit with another company. I’m glad I did because after one week they still hadn’t submitted their diagnosis to AHS so I could get their cash out offer submitted. I guess they knew they weren’t getting the job so it took 5 calls and over one week to finally get them to submit the required paperwork. Poor customer service on both of them.

Owning a business is much more then just doing work. I’m sure other’s would agree and would want to know how a owner of a company acts and controls himself while driving a company van.

A apology would have been the appropriate route to take instead of a post saying we didn’t do any work for you.

Well at least you didn’t deny it I guess!!

always very good!

I have absolutely no idea how this company is still in business. A work order was submitted to have a technician come out to my unit between 2-4 pm. At 4:30 I called because he didn't show up and he had gone to the wrong address. For some reason they didn't consider it important to check what unit they were working on. Then, once they do show up they have no masks or gloves on and enter my apartment. Only to then say that nothing is wrong.

However, when it is 84 degrees and humid in my apartment and my AC is set to 77, it suggests that something is indeed wrong when you consider it is only 85 outside at night and in the early morning. So they send another technician who also says that he can't find anything wrong. He requests pictures of the thermostat showing the difference of temperature, which I provide. They then say it's an insulation issue. That is impossible though because I have lived in this unit through 2 summers already and have had no issues. My neighbors are also experiencing no issues with their temperatures.

Edit to respond to owner: You did not reach out to my management company when you saw the address did not match, I had to call you myself and tell you they didn't show up. Only then did you say someone would be on their way. I never received any phone call signifying a delay due your reps realizing they went to the wrong location. The fact that you would lie about this matter further highlights the issues that your company has.

You also never addressed the fact that you could not resolve my issue. Another company was brought out and the rep actually listened to me and was able to solve the problem! It was a connection issue like I had suggested multiple times which is why nothing looked wrong to your reps. Instead, your first rep chose to remove freon, and the second one said there was nothing that can be done.

Still waiting for parts and actual repair. To be continued.

Nowadays, it’s rare to find honest and ethical companies that provide exceptional customer service or individuals that go above and beyond. This was our second time using this company to repair our aging system. For both visits, Drew made it out the same day and was easily able to identify the issue and complete the repairs, and also provided a quote that can’t be beat to replace our system when the time comes around (it’s nearly 20 years old)! I highly recommend this company, and will make sure my loved ones support this small business the next time they are in need. Thank you so much!!

Scott has always been there for AC repairs and now finally a replacement. He was prompt with service and we had a new unit quickly installed. I will definitely be using his services again!

Very kind and respectful staff

Ulises installed minisplits in three rooms for us. He went the extra mile to find equipment given supply chain issues, and also to do things like paint the line set covers prior to installing them. He is very responsive and does great work. We'd hire him again in a heart beat.

Prompt, courteous service!

He was very polite and professional. He understood we couldn't afford to replace. He got it up and running and we had a comfortable cool summer. Thank you

Pathetic service ever, they don’t show up on the appointments days (multiple times). The work is pending for months, have been calling them since months to fix the HVAC system and now the heater(yes does not even work and its already freezing in the morning hours), they just don’t show up. They have their service contract with Lennox HVAC, which even sucks further!

Love our new new bromic patio heaters. Who says you can't have patio gatherings during winter :)

Called Heat Slayer because our ac did not start cooling… he happened to be in the area after a previous job, came over and worked for 4 hours getting our system running. We have a great ac, but there happens to be a manufacturing flaw. Richard and Nick kept me informed and we are now on cool mode! ?! They did work for me in the past, and I plan to use them for any other ac work! Oh, they also installed a split unit a couple of years ago!

PHX Air has helped me on so many levels. During Covid they put in a system into my HVAC to give better air and kill off viruses in the house. I had a guest smoke inside my house they help me get the smell out and give me fresh clean air. PHX has worked on 3 of my homes replacing and cleaning everything. Fair pricing, easy to get a hold of, does the work and is clean. Wouldn’t go anywhere else when it comes to my homes and AC

They fix my Ac fast and save my ice cream

I want to compliment Jonathon the technician and his trainee who visited to repair our AC. Jonathon is smart and shares his knowledge in a way that helps me as a customer what's happening. He is technically strong and checks and double checks the work, and he is committed to get the job done worked through dinner hour to assure that we had our air back on. THANK YOU JONATHON!

They provided quality work and were very friendly. Price was reasonable. They took the time to get to know me and explain what they were going to do.

Chase and Jenny were super friendly, and professional! They explained everything so well, and really listened to my concerns. I highly recommend this company!