Debra McCloskey

4 months ago

Our furnace was not working, so we contacted our home warranty company and they sent out Jesse from Crispy Air. He did a fantastic job, was very professional and friendly. He got the job done quickly and we would highly recommend him if you need service.

carla bova

3 months ago

In November 2021 Crispy Air was sent to us through American Home Shield to replace a compressor. We assumed that the job was done correctly. On May 5th we had our regular AC maintenance company out here to do our summer maintenance. At that time he noticed that our refrigerant levels were extremely low. Mind you we had just started running the AC the week prior. We reached out to American Home Shield and again they sent out Crispy Air. Andrew the tech arrived at 7:30 pm and immediately upon walking in the door said you are not under warranty anymore and to be honest we are not responsible for anything after we get in our vans and leave. He went out to the unit and returned in our house within 4 minutes and said that we have a leak in our wall and that our kitchen wall would need to be gutted so that they could have access to the line as he was sticking his fingers in my face saying, See the grease on my fingers When looking on our security footage he spent most of his time on the phone as he was leaning up against our home with such greasy hands that he left a grease handprint on the house. We went back and forth between AHS and Crispy Air to determine what diagnostic test he ran that determined there was actually a leak and where. I was sent a report from Crispy Air that gave a cost to replace 60-70 feet of copper line along with 4 pictures. 1) Serial no. 2) Reading that said our refrigerant was low and two pictures of the tech pointing to the line. We went 9 days without any air in 100+ temps and reached out to another company to get a second opinion. They came out, did a pressure leak test and found the leak in the line where Crispy Air braised the copper line to the aluminum line when replacing the filter dryer. The second company efficiently repaired the leak and ran all appropriate tests. He explained to us that when the tech was braising the copper to the aluminum he got it too hot since they melt at different temperatures causing the aluminum to crack. WE DO NOT HAVE A LEAK IN THE WALL. Called Crispy Air and wanted to give them the opportunity to rectify this issue and spoke with Cory the manager. He agreed that his tech should not have said that we need to gut our kitchen that that would be ridiculous and then began getting very defensive when I asked to be reimbursed for the cost of refrigerant and cost of our cost to properly fix the problem. He abruptly ended our call when I said that since we can't seem to reach an amicable solution I have no choice than to get my attorney involved. His response was, Then we'll have to get our attorney too Click!It is very disheartening that a company that services the community can be so dishonest and then does not even have the decency to try and resolve the issue at hand.Please be for-warned about this company at all cost. Do yourself a favor and go to Yelp and BBB and read their reviews. Given the fact that they have so many negative reviews you would think that the company would try to improve their quality of workmanship rather than shift the blame to everyone else. Looking forward to their response.Well over a year later and no response from this company. It is amazing that we still don’t have any type of leaks after a reputable company repaired the the workmanship that Crispy Air did initially causing the leak. Unbelievable that this company is in business.

Darlene Anthony

2 months ago

Awesome company to do business with. All installers went out of their way to make the install as accommodating as possible. Special thanks to Eddie for all the work he did on programming the thermostat. Timothy also was great with the repairs and painting. Thank you to all.

Antonio Pelayo

3 months ago

I had an excellent experience with crispy air, our tech was Jesse Rosas he was so nice and professional very attentive too everything, and very very knowledgeable.I will definitely use Crispy air for all my maintenance.

jack bowman

a month ago

The technician showed up on time dismantled my old system Rebuilt the floor and my air conditioner closet Did a great job on installation came back a year later assess their work and their found that there was some inconsistency repair the problem and left As a customer I'm very pleased And be more than happy to give this company a 5 star rating for everybody in the office out in the field and the technicians thank you guys

Jeff Wedgle

a month ago

I had to have a new ac/heat system put into my condo. This was as close to a perfect transaction as one could ask for. Tim from Crispy was the BEST! The price was right, Tim and his team worked all day until the install was done right, they cleaned up after themselves and were always there when they said they would be. I don't recommend often, but this was a great company that deserves one!

Derek Byrne

a month ago

PLEASE READ ALL: I know, very lengthy but necessary. On 01/29/23, Crispy Air came out for a service call on my HVAC unit. Unfortunately, I received the news that no one really wants to hear. My unit (17 years old) needed to be replaced. Garrett went over several options and helped us secure financing for our new unit. We scheduled a rather quick turn around for installation, just two days away. The very next day, they called to ask if I was interested in moving up the installation to that day, Monday. The very next day. Absolutely. Field supervisor Mike Weaver and his crew, Brennan, Dom, and Jay came out. The crew were trainees but don't let that fool you. All of them were Courteous, Professional, and Expedient. I won't try to fool you, there were a couple of hiccups BUT... Crispy Air, especially, Mike and his crew, rectified all issues and in a very timely manner. I never felt like they didn't care. They kept in full contact, great follow up, and great resolution. I certainly recommend them and will use them in the future as needed.

adrian Ron

3 months ago

Jesse from crispy air has been outstanding since day one. Long story short I have some trane xl 18i dual stage hvac units. One went down 2 months ago when the cold weather started and the second about a month ago. Other technicians from the same company were not able to repair the unit. Other companies technicians came out replaced an EEV board and they said that only a trane specialiast could fix it. Well they were wrong. Jesse was able to repair one of the units! He told me that he would probably be able to fix the other one with more time and that if a trane specialist could not go out for the repair to give him a call. That is just outstanding service! Now we have some heat!

Tammy Hellman

2 months ago

The installers Eddie and Don were amazing. Very professional, very friendly, kept making sure we had no questions about anything after the installation. I did feel bad for a minute because it started hailing while they were on the roof. However, they covered the unit made sure no rain/hail touched the opening before jumping down and getting inside to warm up. It was freaking cold outside but they kept going and made sure everything was good to go. Highly recommend this company and those two installers.

Michelle Morton

2 months ago

Our home warranty company sent out Jesse who was awesome, he originally came out to look at our unit because the compressor wasn't working. It turned out that we needed a new compressor, which meant we were going to have to pay for Freon. He then told us that even if we fix the compressor the unit still may not work or if it does it would only be a matter of time until something else goes out on it. We ultimately decided to just invest into a new unit with their company. They not only worked with us on the price, but they were super understanding about us not wanting a high monthly payment. When they came out Jay, Eddie, and Tim were very respectable and worked hard to get our unit in on a timely manner. I would 100% recommend their company to anyone that is needing a new AC system or AC work done. I was very satisfied with everything they brought to the table.

Sherion Bishop

3 months ago

Mike was here today to follow up on the installation. Mike was very thorough; professional and explained everything in detail. Crispy Air & Heating will be our only go to in future and we will let others know.

Tina Munoz

3 months ago

Justin was amazing. I’ll tell you why. I have contacted 3 friend referrals for repairs on my heater that they said was not repairable. Or they don’t make parts for it etc. I am a 68 yo teacher that has been without heat for 9 yrs because I could not afford new units. Justin came in and troubleshooted in less than 2 hrs. He found a loose wire re connected it and wahlah I have heat. I was beginning to think that there were no honest people left in the business world. Then Justin came into our lives and showed us with pictures what was needed thank you Justin you should be a senior leader in the company

Randy and Melissa VanDerPol

a year ago

We can’t say enough about this business! Crispy Air will literally be our go too and referral for anyone that needs repair or new install!! Our AC went out on a Friday and by the next morning they were at our house. The issue was diagnosed and we had to have a new AC unit. Not only was their diagnosis accurate but I don’t think we have had any other company that has been this professional and thorough. Ever tech new what they were doing and did the job extremely well with nothing but professionalism. They worked for 12 hours on a Monday and I’m not sure they even stopped for lunch because we never saw them take a break, only to run out for water. They found a problem we had been having for a very long time that was causing our ac issues and they literally did not leave until everything was complete. They cleaned up everything and the main tech Mikie explained everything in detail about what was going on , what the issue was and how they were going to not only put our new system in but fix every issue we had, to make sure everything was exactly how it should be.I don’t have the name of the first tech that came out on our initial first visit but if I did I would mention his name because he was awesome!! The techs that came out to install and fix everything .. Mikie , Oscar, Keith, Jake, and Ernesto you all are above professional!! THANK YOU for your hard work , your professionalism , your knowledge and for representing your company with flying colors. We most definitely will be referring people!!! Also we know AC units are expensive let me just add Crispy Air was extremely reasonable and completely fair about pricing!! Not at all what the big companies charge. This is the unit that was installed for us!! THANK YOU To everyone at Crispy Air you all are literally the BEST!! Grateful and thankful!!

Antonio Sanchez

5 months ago

Crispy came out this last Sunday. Mom's unit needed a tune-up. Garrett came out and was our service technician. Crispy had come through for mom about 2 years ago when 2 other providers stated they would not work on mom's old unit die to age and being obsolete yet Crispy did come through for us, they were able to keep the old unit working and save us a huge amount of money for mom and for that we are grateful. The system held on for those years. And best of all they were reasonable with what they charged mom. Garrett did a great job and provided good information and options for us to select from. Thank you Crispy Air!

Natasha Gearhart

10 months ago

Crispy air and heating install team did a great job on my mini split for my master bedroom and AZ room! The quality of the work was awesome. Thank you Crispy Air!

Rose Miranda

7 months ago

Absolutely horrible, living in AZ you should not take 4 days to go out to a home that has been out of A/C, especially letting them know there is 2 elderly people and a disable person who are not able to financially go to a hotel for a week. Once they finally came the technician gave me a BS reason for the air not working. He stated that the air was not blowing because the filters had not been changed and that the refrigerant was low. Once they reported it to American Home Shield our cost out of pocket was going to be $2200, manly for the refrigerant. I went with my gut and called an outside company who went the next day of calling and they stated it was the blower and the refrigerant was completely full, his cost $450!! Blows beautifully going om 4 days in. Buyers beware because with this whole process it was impossible to get through there number to contact someone. I gave up and cancelled with American Home Shield. Prior to the initial visit it took them 4 days to report the assessment to the insurance. Mind you it was Labor Day weekend, I gave them the benefit of the doubt but they were out on Thursday. Why not report it to the insurance on Friday? Another reason to give a horrible review. I am sadden by this experience, but happy we found an honest company they helped us out immediately.

Daniel McCormick

a year ago

Our technician Garrett Gearhart was as professional as they come! Came out a day early and saved us from 104 degree Arizona heat. Answered all my questions and was very knowledgeable. Our AC is fixed and our house is crispy cool! Thank you Crispy Air & Heating.

Ernest Lindsey

8 months ago

I really appreciated Crispy Air & Heating Inc.
Technician Ricky Hernandez was a true professional in the way he went about solving my AC issues. He explain to me the problem with my AC Unit prior to commencing work. Ricky did a great job *****

Alyssa Richards

7 months ago

I’ve had to call this company three times now to come out and fix the air conditioner. The first time it lasted 3hrs And I had to wait 5 days for them to come back out. This last time it lasted overnight called them again. We will see what they say next is wrong first was fuse then new motor.

Rachel Garcia

7 months ago

Nino and Dominic showed up early and we’re very professional and performed superb quality work installing our new AC compressor. Thank you guys!

Matt Leonard

4 years ago

I am so sorry I had this company install my new unit. Nothing, but problems and broken promises.Just had a brand new unit installed and not only did they damage my house and leave without saying anything, but they don’t stand by their work either. Trying to have it fixed has been a hassle and we have had to have people back out here 3x and it still is not working correctly. They promised a more efficient unit and it costs me more for electricity than my old unit and it doesn’t work as well either.After inspecting the attic space myself I found a clogged drain line with tons of debri floating in the drain pan and I also discovered cold air billowing into my attic because the old duct work they re-used is not properly attached. I’ve taken a total of 4 days off of work now and the lady at the office hangs up on me every time I suggest the work is sub par.If you want to pay someone else to come fix their work after they leave then this is your company.

Kayla Kully

6 months ago

We were referred to this place from American Home Shield. We had to have our system replaced, which after reading how much Freon cost and how it is not going to be used any longer we really did not have a choice. Nino and his brother Dominic both came out and spent the day working at our house to replace the outdoor and indoor unit and changed out the coil system. They did a great job battling the heat inside the house and in the attic. They were very kind, kept our house clean with plastic, and explained the process to us. Would use Nino again in a heart beat as he was very professional.

Kelly Knipe

7 months ago

The staff and technicians at this company are always polite and professional. My only complaint is that my system is under warranty but it took two weeks to get a new compressor installed when one of the units stopped working. However, the technician showed up as scheduled, installed the new compressor, and now my A/C works just fine.

Moe Sanchez

7 months ago

First ever one star review called them up to fix the drain for my AC everything else was working just fine. After they blew it out they broke my blower. Call them up around 2:00 p.m. the same day they did not send anyone out for 3 days. Once he showed up they had to order a blower was given the time 3 to 7 days. I understand they're shipping however they did not offer us any temporary room ACS or hotel stay after they broke my AC in the middle of summer in Arizona it is been over 90° in my house. I will be without AC for almost 2 weeks.

Norm Hardy

a year ago

American Home Shield, the home warranty company, contracted with Crispy to do our AC maintenance/checkup. I have two units outside. The tech went around them and I presume checked things out.The problem was that I received only a verbal statement that all looked pretty good except for something that might need looking at later. What it was I'll never know because I never received any sort of report. All I got was the invoice, showing paid in full. NO DETAIL.The tech tried to upsell me by saying I should consider having them install surge protectors/suppressors for each unit. I was told that the price was $250 each but that he could do them for only $200 each. This borders on taking advantage of the retired/elderly folk.Twice I called the Crispy office for a detailed checklist of the work done. I was told that if they did that for every customer they would have no time for much of anything else. What the heck?I called American Home Shield twice about the situation and nothing came of it. So, I canceled AHS today. Good riddance.I advise all to be wary of Crispy Air and Heating. Perhaps they will be fine for your needs. Not mine. Ever. Again.

Michael Ochoa

a year ago

I had no problem with the tech. But the manager at the office was so unprofessional. I was told multiple times by my insurance that the part I needed was authorized to be replaced. But Crispy Air kept insisting it was only for a “repair” which broke again a week later. $900 dollars down the drain! So I had a recall order set up for them to come by a check but it would not be for another 3 days maybe. I called a emergency service company to fix it and they did for no charge at all. Would love to get a refund but I really don’t want to talk on the phone again with this company.

Kristen Minister

8 months ago

My A/C had multiple system failures. Justin went above and beyond to ensure that everything was working perfectly. He was on time, friendly, knowledgeable, extremely helpful, and willing to look into all causes to make sure that the problem was solved. He took the time to explain what was causing the issue and how to maintain the units and look out for any signs or future concerns. My experience from booking the appointment to the end was wonderful. I'm so impressed with the integrity and workmanship and definitely recommend Crispy Air & Heating.

Julia Zelicoff

8 months ago

We called American Home Shield and they dispatched Crispy HVAC Co.to repair our AC, the technician Garrett arrived promptly to our home in Fountain Hills this morning and was very professional and highly knowledgeable. He quickly troubleshooted the problem and made the necessary repair. We are crispy cool again and I highly recommend this business.

Jennifer Grube

9 months ago

My AC unit went out the night of June 24th. They were quick to schedule an appointment, but not quick to get someone out. A tech came out the following Tuesday and could only diagnose the problem. I called back the next day (Wednesday) to have a repair tech come repair it. The earliest they could send someone out was literally a week later. Ok fine, the window is 11-5. 3:30pm comes around and not a word from the tech that they’re on their way. I call the office. I was told the tech is still at a call in a city 30 minutes away from me and he still has 2 more “normal“ (meaning not repair) calls to do before me. Clearly a customer without AC in the middle of summer is not a priority! How can an AC company in AZ not prioritize a customer without AC over “normal” service calls?! This company is absolutely ridiculous. The only reason I used them is because they’re contracted with my home warranty (AHS who I also wouldn’t recommend). Not only that, but the tech they sent to diagnose the issue, had a company profile picture of himself shirtless in front of a bathroom mirror!! Completely unprofessional in every way. Will never recommend Crispy Air and Heating!!! If you need a good company, contact Schiller Air-Heating!

Kenzie Johnson

6 months ago

Nino and Dominic resolved my concerns and fixed the problems so efficiently and quickly. They went over and above with extra efforts to make sure everything was properly installed. I am very happy with their service.

Verna Adams

9 months ago

I greatly appreciate Ty’s professionalism and desire to resolve the issues I was having with my AC unit. Time will tell whether or not the issue has been resolved, but I am grateful for his dedication to the job. I also appreciate the the company’s professionalism. This has been an ongoing issue with my AC unit, and each time I’ve had to communicate with the office staff, they have always been caring and courteous. Keep up the good work!

Andrea Atkins

a year ago

Having your air conditioner poop out in Phoenix is never a good time, but yesterday I met Kenny from Crispy Air & Heating. The company was recommended by my home warranty company and they were responsive, friendly and knowledgeable. I decided to replace my 22 year old unit, rather than putting more $$ into the old one. Today, Justin and Keith arrived right on time to install my new system. They are bright and hard-working, and had me up and running in less than the time slotted. Keith also helped me set up my new Nest thermostat. These guys are really great, I got a great deal on the new A/C and the whole thing went very smoothly. I highly recommend Crispy Air & Heating!

Stephanie Markley

2 years ago

Welcome to another heat advisory in Az. My AC started to blow hot air and I was lucky enough to have Crispy Air and Heating assigned to me. Garrett was my technician and arrived at my door early. As I was driving from Phoenix he called me to let me know he was there. My AC was checked and fixed within 30 minutes. Garrett followed all of the COVID-19 requirements and I felt very safe with him coming into my home. Very kind and great service! I will definitely request Crispy Air and heating in the future.

Robin Lamb

9 months ago

Our A/C decided it was done & just couldn't handle another Arizona summer. We contacted Crispy Air & Heating through our home warranty. From beginning to end, the folks at Crispy treated us with respect & informed us of all the issues... probably most important one being our unit was the original at 18 years old. We elected to replace the entire system & were pleasantly surprised to hear the unit could be installed the next day! Tim led the installation crew with Lalo & Seth, along with special support from Mikey. The work was done that same day & we slept cool that night. The next week, Mikey came back & performed a complete quality check. He also took care of a couple of minor caulking tasks & made sure our system was running most efficiently. We can't say enough good things about Crispy Air & Heating! Thank you!!!

Jenifer Ward

10 months ago

I had to use them because of a home warranty. It's been TWO weeks since I had AC and I live in Phoenix!1. misdiagnosed the problem 2. Tech came to fix the problem and said the original tech had ordered the wrong parts. Came the next day with right parts and still couldn't fix it .He said the original tech had missed this issue,, too when he came out. 3. I am sitting here two weeks later still with no AC and now they are coming on Monday. I called AHS and complained and requested the owner of the company come on Monday and if I don't get it fixed on Monday, my head will explode! I would NEVER use them, if I didn't have AHS home warranty.

Laurie Roberts

10 months ago

Crispy Air is a vendor for American Home Shield warranty. I chose not to replace my compressor on my older unit and instead replace the entire unit with another company. I’m glad I did because after one week they still hadn’t submitted their diagnosis to AHS so I could get their cash out offer submitted. I guess they knew they weren’t getting the job so it took 5 calls and over one week to finally get them to submit the required paperwork. Poor customer service on both of them.

Dottie Knechtel

8 months ago

Today was our system check for the AC and Heating unit that was installed last year. Nino and Dominic were on time, communicated their arrival and were very professional. Thank youAlso, we would like to thank Tim for the awesome job installing our unit.

John Adams

9 months ago

Richard was amazing. He explained everything from start to finish. He had my AC working in less than 1 hour.They are very professional and on time.Thanks again for your amazing work.

Cheryl D

8 months ago

Professional, respectful and kind. Ricky explained what he was going to do and showed what he did. Cannot go wrong with this company. Thank you.Lalo, Nino, Eddie, DominicCould not have asked for better installers. These gentlemen were courteous, professional, respectful, thorough, clean and timely. All individuals in the company -- Tim, Cory, Mike (& his crew), Nino, Lalo, Eddie, Dominic, all the office staff -- have been quick to respond, kind and answered all questions. Thanks for everything.

F R

10 months ago

This AC tune up service was postponed for a couple of days, but the company let me know in advance for this delay! Day of the appointment, Justin the technician called about an hour in advance that he's on his way and arrived on time! Upon arrival, he explained about the process and did a fantastic job and documented everything with photos! Justin was very courteous and very thorough in his work. One of the capacitors was weak (which he showed me it's reading on the meter) and needed to be replaced, which he had it in his truck and was replaced immediately!Very happy with this company's performance and recommend them highly.

Kayla Fritz

11 months ago

I needed my AC unit serviced because it stopped blowing cold air right as it started hitting triple digits in AZ. I scheduled a service request through American Home Shield, who got me in touch with Crispy Air. Someone called within 2 hours of me submitting a service request and got me scheduled for the next day. My technician, Richard, called me before arriving giving me plenty of time to make sure I was home. He was there for about 30 minutes or so and left having fixed the issue and answering my other questions about maintenance. It was an all around painless and easy experience!

DEADLIESTPALAFOX

a year ago

Salesman nick come and was very professional, thorough and obtained a lot of knowledge, the install crew Justin and Keith did a outstanding job answered every question we had and were very enthusiastic stayed working the whole time no matter how hot it was in my house and out definitely won’t hesitate to call them again

Jennifer Andrews

a year ago

Justin came out to repair our A/C unit last week and came out again to do some maintenance work today. He was professional, friendly, and knowledgeable and we will use them again for any future service needs. We would also recommend them to friends and family

Patty and Armand Choate

7 months ago

Justin, Tim, Lalo and Eddie were highly professional, detailed,and knowledgeable. We are so happy with our new system! We will recommend Crispy Air
and Heating to anyone in need of these services!

sandi webster

2 years ago

After many days of reviewing prices and quotes we decided to go with Crispy Air to replace our 12+ year ac. This was one of the BEST decisions we have made. The team consisting of Nick, Tony, Marty, Jacob and Keith were amazing! They were the most courteous young men I'd ever met. Promptly, they started working and worked non-stop for hours. They gave us step-by-step instructions on what they were going to do and then answered all of our questions. They cleaned up everything before they left and then promptly followed up with a check up after a few weeks. We love our new ac and we are 100% satisfied. I would recommend this company to anyone looking to repair or replace their ac or heating. And to top it off...the office staff we spoke with was just as amazing! Thank you!

Lou Burgess

10 months ago

The technician, Jon Perez, was on time, professional, proficient and efficient!Had my A/C up and running in record time and was very engaged and courteous during the process.Explained what was needed and how he fixed the issue and showed me the parts replaced and gave me insightful advice about maintaining the system going forward.Made sure to get his card as I will definitely use Crispy & Jon again if/when needed.

Julie Howard

2 years ago

Our AC unit stopped working early April. Going through our home warranty company they sent us to Crispy Air & Heating, Inc. The tech Richard called me when he was on his way and arrived on time. He was able to quickly diagnose the issue for our upstairs unit. Parts had to be ordered to do the repair. He gave us accurate estimates and time frames. Nick came out to do the repair. He was also punctual, knowledgeable and did it quickly. Two days ago our air went out again. This time it was our downstairs unit. Nick was able to quickly diagnose and repair our unit in a matter of minutes. Very happy with the service, promptness, professionalism and a quality of repairs. I highly recommend this company.

Rai Ciruli

2 years ago

My A/C failed twice in two weeks (two separate issues) so I had the opportunity to meet a few of Crispy's Service Technicians and they were all very professional. The unit is very old so I know I've got to replace it but I thought I would wait until spring 2021. I shared that idea with Garrett and he pointed out that fall and winter are the best times to replace A/C units because when it gets hot all A/C companies in AZ are busy and the cost of units is always higher. He took the time to explain financing options and provided me a written estimate. He's very Customer Service driven and very knowledgeable. He wore a mask and was very careful about Covid. Crispy Air is fortunate to have Garrett on their team.

Scott Johnson

a year ago

My home warranty program contacted Crispy Air! From the moment I had them assigned, all went smoothly! The technician arrived on time! He was courteous and professional! He was able to do the repair quickly and efficiently! He explained everything in easy to understand language! I will definitely request Crispy Air again!

Anthony Gauna

2 years ago

Like many who have shared reviews, My home warranty company contracted Crispy Air & Heating after the blower unit on my home went out downstairs. Perfect timing. Summer time when its 107 degrees. I was contacted by them and an appointment was scheduled. The technician Kenny showed up on time, quickly confirmed my suspicions in regards to the diagnosis and informed my that he would get the part ordered in the morning. I was originally a little disappointed to hear that they weren't going to be able to make it out to place for a few more days because of the busy summer schedule but then I got a big surprise.Kenny text me from his personal cell phone to let me know that when he got the part in and saw that I originally scheduled to have it installed a few days later, he decided to openly volunteer to come that very same day because he didn't want my family to not have A/C for that many days. This guy did it on his way home after a long days work. I can't say how much its appreciated that he went out of his way just to help us. That is some serious customer service. You have a good guy working for your company and I hope he's acknowledged and appreciated. Thanks again Kenny and Thank you Crispy Air and Heating!

Kanya Toupin

a year ago

Our AC stopped turning on out of no where. We were glad it didn’t happen during the peak of summer but were hoping it wouldn’t take all week to fix. We reached out to Our warranty company and Sandy (sp?), the tech from Crispy Air and Heating came out next day. When he got here he was on time, professional, and friendly.I had a horrible experience with a tech from another company last year. So much so that I was really dreading having another tech come out.Such a relief to know that there are still good techs like Sandy out there. I will be recommending these guys to everyone.

Keri Ballog

11 months ago

I can not say enough good things about Andrew from Crispy Air and Heating. He was on time (even gave me a heads up he was on his way), professional, knowledgeable, friendly, and the biggest thing was he was able to fix my issue same day!! He was able to explain and show what was going on with my system and how he was going to fix it. Before leaving he ensured my AC was working correctly. He was super friendly and easy to work with. HIGHLY HIGHLY recommend!!!

Carlene Amaro

2 years ago

This company is great! Crispy Air came to our home previously to check our heating and cooling system when we first stayed in this home. A vacation home, it is not always in use, and that can create problems for a heating system.We arrived for our winter stay on a Friday and found that our furnace was not heating our home to the desired temperature. We called American Home Shield to get it looked at. We were very happy they called Crispy since we knew they would be on time and professional. Our appointment was for the following Monday, and they contacted us with an estimated arrival time. They arrived on time with proper COVID-19 gear on. Our tech, Sandy, was very respectful of our space, and was even willing to work around our puppy. He not only fixed the problem, he explained it to us and showed us how to prevent recurrence. Crispy followed up, as before, with a call the next day to make sure we were happy.

Justin Crain

11 months ago

Crispy Air responded to a service request I submitted to American Home Shield. Like a lot of other people that have left reviews, they lied to me about how much refrigerant my unit needed. They told me that my unit required 11lbs of refrigerant (and a new motor). This would cost me over $1000 after what AHS covered. They also told me that I could not just replace the motor...that I HAD to do all the work or nothing and that was an AHS rule. I called AHS and they told me that they would not mind replacing just the motor, it was in fact up to the contractor. Having no faith in this company, I had to battle with AHS to approve a second opinion. When the second company came out they confirmed that the motor was bad, but the refrigerant levels were fine. They also told me that Crispy Air is notorious among Phoenix A/C companies for doing this. He said it is their way of making money. This was also confirmed by a 3rd a/c company I had out. My family and I were without A/C for over a month all b/c Crispy Air's greed. The people that schedule/answer the phone are also not very friendly. Would not recommend AHS, but if you have them and they try to send out Crispy Air....you should be DEMANDING and different company. 1-Star b/c Zero is not an option.

Dan

11 months ago

NOT HAPPY. Ricky shows up on May 9. Inspected the unit but said it blew cold when he turned on the AC, so he could not work on it. Blew cold for an hour. Then like the past week, started blowing hot after an hour. No AC since then. Spent $700 for a portable AC to get by until he returned. Crispy returned on May 20. Service Tech said that he could not repair it because it was a water based AC. If Ricky would have told us that on May 9, we would have found another company and probably have AC by now. Unfortunately I am limited on who I can use because they have to be American Home Shield approved.

Sarah Schade

8 months ago

Garrett and Corey were fantastic! They arrived right on time, were beyond knowledgable and were so quick! They are AC gurus. I cannot recommend them enough. Thank you, Garrett and Corey! :)

heather nottoday (Heather B.)

a year ago

I live in a rental house and the A/C stopped blowing cold air. The landlord wasn't really too concerned about it being an urgent situation and attempted to get someone to come fix it the next day (Sunday) but the fix only lasted about 8 hours. So by day 3-4 I was pretty frustrated and the landlord finally contacted Crispy Air & Heating. They were able to come out the same day, our technician, Nick, called to let us know when he was coming and then followed up with us once the repair was done to let us know what was done and that we were good to go. I really appreciated the speediness and communication as I've had other misc. repair people come over and then leave without saying a word so we didn't know if the job was even completed or if they went out for parts or what. I would definitely recommend them.

Joseph Blaschke

8 months ago

I worked with Nino and Korey. Both were very professional. My A/C went out. I requested service on Monday. They were onsite Tuesday morning at 10am and the unit was back up and running by 11am. They replaced a bad motor. Price was very reasonable.

Daniel Gormley

10 months ago

Reached out to Crispy Air through our home warranty program. Justin Rosado arrived on time and was outstanding. Very knowledgeable and had a team behind him to make sure our system was and will be running during the heat of our summer. Crispy Air & Heating is a company to look at for your air & heating needs.

John Evans

9 months ago

We called this company because our system wasn't running the best. They said there was a leak and needed to get parts. Well our system that was working somewhat the last week completely died when they came and messed with it. Left us with hundred degrees inside for 3 days.We had to leave our house and stay in a hotel after these people came in our home.Crispy replaced our compressor, the outside unit with a brand new one and our thermostat inside damaging the paint in the process. It has been well over a week and we're still without any AC. The new compressor they put in doesn't work. The thermostat hasn't coming down under 90.This is a junk company. If you can I would run!

Susan Luttjohann

a year ago

A friend recommended Crispy Air. Thankfully our AC had not stopped working, but was not running efficiently, not real cool, and was making odd noises. Initially called to get a bid and was told to call with any questions. Called and emailed with a couple questions. Did not hear back. Called them and finally someone contacted me. Day that AC was installed was told a manager would be calling to ensure all was as expected and answer any follow up questions. Waited several weeks, crickets. Finally called and set up the appointment myself. The morning that we'd set up the appointment, someone called me at 7:30am to advise me we needed to reschedule because the technician who was supposed to come that day, decided to go to Vegas at the last minute. ? So we rescheduled and Tony (the technician who came to my house today) was great! Fast, friendly and informative. I reccomend Crispy Air - but be prepared to wait, and know there may be a few hiccups. We are very happy with our AC from Crispy Air.

Patty Esposito

a year ago

I called American Home Shield because my AC was blowing warm air. Crispy Air called me the very same day and set an appointment for three days later - fortunately it was not too hot yet. They sent me a text and email letting me know when they would be here.Prior to showing up I was texted with the notification that the technician Brandon was twenty minutes away. Brandon was right on time. He inspected the unit to find out my thermostat was the problem. It was replaced at no charge through my American Home Shield warranty.Brandon was on time, professional and resolved the problem. There was no pressure for additional services and I would recommend Crispy Air and I would request Brandon again.

Robert Welborn

a year ago

Very professional technicians. Sandy was quick to identify that fixing the old unit could result in more expense over time versus a new unit. Once I said yes to the new unit, they jumped into action and it was installed the next day by Keith and Marty. Both of these technicians were personable and professional. They worked diligently throughout the process and answered all our questions. Lastly the item that impressed us was the followup inspection by Tony. Once again a very professional leader that inspected his technicians work to ensure quality of the job. Great personality and comprehensive inspection on the unit. We asked about condensation since we had not seen any. Tony explained the reason this may occur.In total our experience was EXCELLENT!Thank You!

Paul Marcello

7 months ago

They came out and put a new blower motor on and one month later same problem they say there's only a 30 day garentee wth is up with that I'll have them out every 28 days if that's the case I'm totally done with them

Ryan Taylor

a year ago

Garrett showed up this morning and quickly assessed what was wrong and fixed my AC within an hour! He didn’t need to upsell me and there was no pressure in that regard. He said my unit just needed a new fan motor. Great company in my opinion and will be using them whenever I need them in the future! Thanks for saving us before the summer heat, Garrett!

Bob Parker

8 months ago

They came out to repair our system. Didn't fix, or do anything, saying it was pre existing. Our service agent fixed the problem short term and said there is NO WAY TO DETERMIN IF IT WAS PREEXISTING!! Looked like to him it had been working and just went out. Crispy air in my opinion is a joke. Also they font answer there phone! I tried 30 times over a number of days. They answered once and someone was supposed to call. Never did!!!

Lan Pen

9 months ago

Jason Ramirez showed up promptly 07/13/2022, tested the ac unit, pointed the blower and fan motors damaged/burned out! He offered some new units and financial payment plans. The ac is up and running now. He took the temperature with the pointing sensor to ensure the cool air is working correctly.He is polite and should earn a world customer service!Thank you Jason for coming all the way down to Wittmann!Lan

Rocky Tooyak

2 years ago

Yet another great review for Crispy Air & Heating. My family was out AC on a weekend. Garrett came out right away on a Sunday and was ready to come out again for us on Labor Day. Very knowledgeable and easy to work with. Super professional and exceptional customer serve. Garrett knew exactly what the issue was and came prepared to get us up and running no matter all the other issues.Prompt call backs, easy scheduling and very fair pricing. Number one rated vendor for my home warranty company as well.Thank you Garrett & Crispy Air for your help with our household.

Joyce Wiley

a year ago

I recently scheduled an A.C check-up for both of the units at my home through my homeowners warranty. One unit was supposed to be free and the other unit I had to pay for (which I did). The Technician came out and used my garden hose which he removed (which was fine) and failed to replace it when he finished (not fine). When I received the invoice, it reflected only one unit being serviced and after he left, I observed only one unit worked. His complete job lasted approximately 9 minutes and afterward he failed to provide an assessment of what he found, nor provided any recommendations. Both of my units were functioning properly prior to his visit. This was just supposed to be preventative maintenance. He didn't even check the filters or even look at them.

tman19501

a year ago

Richard from Crispy Air and Heating came to our house and diagnosed the failure to our AC System. He subsequently applied for a 18-month interest free loan from Wells Fargo to finance the AC/Heating System. He went beyond in helping us to apply for the loan and also helped us to decide whether to repair or replace our system. He also arranged for a new complete system to be installed 24-hours later. The following day Jessie and Nino from Crispy Air and Heating arrived early in the morning and made sure to call ahead as promised. Their expertise and experience were very apparent , as well as being very courteous when we asked them questions. They kept us notified as they installed the system about their progress...step by step. We have a large family and friends. Richard, Jessie and Nino are TOP NOTCH PROFESSIONALS. We will recommend Crispy Air and Heating to all of our family and friends.THANKS VERY MUCH!!!!!!!

Richard Kozma

10 months ago

Tim was our technician. We cannot say enough about him and his assistant. Extremely professional, courteous and hard working. We will call you back when we need to replace our smaller AC unit. Great job, well done. Our hats off to you all.

Jennifer Vance

3 years ago

I am very impressed with every detail of my experience with this company. After placing a request for service through my home warranty company online, I was contacted immediately (within 5 minutes) by Crispy Air to schedule an appt. Richard came out the next day, and was punctual, pleasant and had our AC up and running within an hour. I definitely intend to use this company again, and will be recommending to friends and family.

Chris Christian

a year ago

Every time you go through your home warranty service it feels like a roll of the dice on the type of company that comes out to look at your issues. Thank GOD they chose Crispy. Andrew came out and took a quick look at explained to me every single thing he tested, proved, replaced, and then validated his work. Great service, thorough follow through and making sure it was performing as inspected. Thanks Andrew & Crispy Air & Heating!

ram ordaz

3 years ago

The entire Crispy Team has been amazing to work with, Richard completed a thorough inspection and provided us our options. We decided on a full replacement, the price was terrific and competitive. The unit was installed the next business day by Keith and David. Everyone was very professional and master tradesmen, all very knowledgeable and friendly. Brandon completed our one week follow up and everything is running great! Thanks to the entire team! We will definitely recommend and use Crispy again!

Mike Heim

a year ago

American Home Shield customer. Communication was immediate after claim was filed. They called to set up appointment and the tech called 30 minutes out. The 9am to 3pm window was shocking, but the work was done by 10:30. Ricky investigated the unit, found the problem and repaired it. He gave me some other tips and even had a fix to help in case I failed to do annual maintenance on the drain line.This was my first claim and I’m happy. Ricky did advise me that AHS doesn’t readily replace units since almost everything is fixable. I appreciated that knowledge.

Christina Smith

2 years ago

I am very pleased with Crispy Air and Heating and their quality of work! Richard is amazing to work with, he rushed out to assist with my unit and had my house returning to a decent temperature very quickly. Richard was very kind and professional and we are very thankful that we got him to come out! I would recommend Richard to anyone.

Todd

2 years ago

Crispy Air did an excellent job repairing my air conditioner. I had two other companies tell me I needed to replace my air handler. Crispy Air was able to repair the problem and saved me thousands of dollars.They are polite, honest, on time and cleaned up before leaving my home.I will use them again and I recommend them to anybody.

Diane Lehning

2 years ago

American Home Shield assigned this company for AC repair. Crispy Air was very responsive in setting up appointment, Kodie was on time, professional and was able to diagnose the problem and explain it to me. He ordered the needed parts and as soon as they arrived a return appointment was scheduled. Again, Crispy kept in touch with me regarding when Kodie would arrive. He completed the repair in a timely manner and explained a few more things to me. I would not hesitate to use this company again.They are responsive, professional and competent.

Irma Gusman

6 months ago

JESSE is the tech that came & serviced the unit….he was God sent..I was blessed to have a real professional, kind, honest, caring person, he went above & way beyond to really help..I will only request service from this company & Jesse..I’m very great-full indeed to Crispy & more so Jesse..God bless!

Mariur Sokau

2 years ago

I just had Kenny from Crispy Air & Heating at my house to deal with a service request for my AC. First impression...PROFESSIONAL!!! He arrived early, took the time to listen to the symptoms I was experiencing with my AC unit, then fixed the problem for me. Not only that, he took the time to answer my questions and explained them in a way that I was able to better understand. Through my interaction with Kenny, I now have a better understanding of my AC unit. Highly recommend Crispy Air and Heating. Ask for Kenny!

Alex Nevarez

2 years ago

I got my ac repaired today by Garrett Gearhart. He was great! Very helpful and respectful. He explained everything he going to do and asked if I had any questions. He did a great job on my ac unit. I totally recommend Crispy Air & Heating.

Tina Easter

8 months ago

Honest, professional, personable. All three technicians, Justin, Nino, and Branden, who came to the house were very nice, knowledgeable, efficient, and cleaned up after their work. I would highly recommend, versus the experience with ‘Iceman’.

Rylie Siniscalchi

7 months ago

Dominick, Nino and Mikey were amazing! We sincerely appreciate everything they did for us. Truly fantastic service by very respectful and hard workers. Thank you for all you do!!

Mike Ziomek

11 months ago

Used Crispy Air for our yearly maintenance for our 2 units. They were incredible. Garrett, our technician was extremely honest and knowledgeable and explained everything. I will definitely use them again

Stephanie Lambert Tribble

2 years ago

AC went out the Friday night before one of our scorching Arizona summer weekends. Crispy Air is who my homeowner's insurance contracted through and I'm very thankful they did! Garrett came earlier than scheduled, was very polite and professional, and answered all of my questions. We had our AC go out last year around this time and got assigned a different company (who shall remain unnamed) however, it took them three different trips spanning about a month and a lot of BS before our AC worked again. This time it was up an running in less than 30 minutes. Thank you so much Garrett and thank you Crispy!

Marcus Depace

2 years ago

Bottom line Service + low price wins it all. I went through 3 AC companies for quotes and this team won on service, honesty, and price. This is after 1 month of install, and I had no issues. I need to comment that this team was willing to step up on repairing my old AC where other companies made it mandatory to replace and, in effect, forcing me to pay out more. Because Crispy Air was completely honest with repairs of my old unit, I decided to trust them with a purchase of the new unit. I appreciate a team that thinks outside the box to service the customer, and I know my new unit will be in good hands. As a side comment, other companies made me sit through an hour of grueling sales pitches and repeated badgering phone calls, where this company had a 5min discussion. That is a true representation of a business that knows it's quality, and doesn't need to invest in a whole department to convince you.

Pat Miller

5 months ago

Mike and Brandon addressed my problems in a timely manner and were kind and considerate and on time!

Annette Lacek

2 years ago

This was the best experience I have had with a Air Conditioning company that AHS has sent to my home. The girl that scheduled my appointment was professional and compassionate about my problem. Nic came to my home and diagnosed the issue quickly and had my air working under 30 mins. He was very professional and pleasant to work with. I highly recommend this company!

Nick Evans

2 years ago

The technician Garrett was great! Communicative, on time, knowledgeable respectful and friendly. He got my AC back up and working. I have a home warranty and was worried about the response time from their chosen contractor. But my worries were unwarranted. Put my service request in Friday morning and Garrett came out on Monday. Thank you Crispy!

Glenda Conway

3 years ago

I called Crispy Air to come out and do a tune up on my air conditioner which is going on 10 yrs old now. So Crispy Air sent Nick the Technician out to service it. Nick was really nice and very professional and after checking it out my air conditioner he found it had a part that was going out. So I asked him to replace it for me and he took care of it, but he also went beyond what was necessary to service my air conditioner and I really appreciated that very much. So I am happy it is done and we will continue to have cool air now the rest of the summer which is already the hottest time of the year in AZ.Thank you Nick and Crispy Air!

Cycely Turman

a year ago

I called my warranty and Crispy Air was dispatched out because my ac was no longer getting cool. They replaced my compressor in my ac after first stating that the coils had a leak. Their was refrigerant there because they said in order to make the repairs they had to release the refrigerant and I would have a cost to replace. The coils had been replaced previously and were still under warranty, so the Warranty had that company came out and check the coils, there were no signs of leak proved that the coils were fine. So then the manager of Crispy Air came out, stated that the valve switch and compressor was faulty. They replaced both. The ac was still not cooling. The refrigerant had leaked out. They wanted me to pay, again, for refrigerant because they were adamant that it was the coils. They did not take responsibility for the leak. So I had to have the previous company come back out and they replaced the refrigerant(for free). They stated that they saw leak outside where the valves were, they also took pictures of where the leak was coming from, which meant when they replaced my valves they did not connect them properly. After the previous company tightened the valves where they saw the leak, my ac worked all summer, but now it is winter, and my heat does not work. This was one of the worst experiences for me. I am a single mother of 4 and a nephew. The amount of money that I had to come up with to get these repairs done was ridiculous, and on top of that after all of that my ac does not work properly still.

Sean Mireau

a year ago

Ricky from Crispy Air and Heating was just here. Our AC system was not blowing any air. He determined that the blower motor needed to be replaced. He replaced the motor. The fee was covered by American Home Shield. Ricky did a great job. He was friendly, knowledgeable and fast. This is my first experience with Crispy Air and Heating and it was a good experience.

Estela Salaiz

2 years ago

I'm highly impressed on the response time to fix my AC. The company sent a very professional technician that quickly made an assessment of the problem, explained the problem and fixed it so that we can have cool air again. Garrett was very professional, qualified and efficiently got the AC to work. I appreciate people like Garrett, who showed concern and waisted no time. Thank you Garrett I appreciate your work!!

Patrick Brace

9 months ago

Jason Ramirez was our service tech. He was very knowledgeable and professional. I would request him again for future HVAC needs.

Shayla Wilkerson

2 years ago

I used crispy air and heating to service my unit and the guy they sent Nick did a wonderful job! He was very knowledgeable, quick and efficient. Plus I’m very shy so I very much appreciated how friendly he was and will most definitely call this company again should I encounter any other issues. Highly recommended thank you Nick and Crispy team fantastic work! Oh this should be mentioned when leaving Nick offers his personal number so you can call him directly if there are any questions, concerns anything I thought that was above par customer service

John Moran

4 years ago

My home warranty company (AHS) sent Crispy Air out to fix my heat/ac unit. I had some reservations after reading some reviews here, Yelp and other places. Korey was my tech and he fixed the problem within about 15 minutes. He was nice, prompt and professional, 5 star experience for me. I hope Crispy Air is the company my home warranty company sends out if I have any further issues.

jeanne johnston

2 years ago

Garrett was awesome! He arrived promptly and got my AC working great! He checked every possible issue and made sure to correct the problem. We will absolutely be using Crispy AC for all our future heating and cooling needs! Thanks again for the great job! -Rebecca

Nancy Moses

2 years ago

We recently had problems with our air conditioner. Our Home Warranty sent out a different company. After that company came out twice and did not fix the problem, Crispy Air came out. Within 5 minutes of listening to the problems we described, they determined our coils had frozen and there was a leak. Given that the unit was 20 years old we opted to buy a new AC unit. This was installed promptly with good follow up a week later to make sure unit was working properly. I would highly recommend Crispy Air & Heating. They are prompt, responsive and very professional.

Dave Black

11 months ago

Garrett was just out for our annual inspection of our A/C unit. He was very professional, courteous, honest and on-time.

Ariane Echard

3 years ago

Do not use this company! I would leave zero stars if I could. They were assigned to us by our home warranty company, American Home Shield. I immediately called (Wednesday 9-4-2019, 8:42am) after I submitted the claim and saw who were given as a contractor. On the phone I asked when they could come to diagnose why our A/C had abruptly stopped working. In the meantime, my father who has 40+ years experience working on industrial machines came over to check the issue and told us the problem was the blower motor. Anyhow, Crispy Air said they could come the next day between 8am and 8pm. Not having any A/C for over 24 hours during an Arizona summer was very disappointing, add to the matter I am having a high risk pregnancy, I have other kids and an elderly dog. They had no sympathy for the matter and would not change that they could not come till tomorrow. My husband and I were forced to purchase a portable unit for $600 at that point, as the risk of over heating could cause the loss of the pregnancy. We placed the unit in our bedroom where we all had to huddle. Finally around 3 or 4 the next the day (Thursday 9-5-2019) the technician (Richard) calls to let me know he was on his way. I answered the phone and he said he was 30 mins out and I said okay, we are home he said yeah, I said thank you he said yeah, just completely rude and irritated I guess he has to work. Once Richard arrived we told him the problem was the blower motor and he was so rude! He said I don't know who told you the blower motor is bad, but it’s the control board that's bad. This assessment took less than 5 minutes and used zero equipment to test or analyze the problem. He was completely negligent, and should have taken due diligence as people’s lives are at stake when the A/C goes out in a climate like this. We were skeptical, and questioned further, but he was adamant it was the board, not the motor. But the board had already been replaced 2 months ago, we did not believe him. He left saying that he will have to order the part and get it approved from American Home Shield. Friday (9-6-2019 at 9:22am) Crispy Air called to let us know they can return to install the board on Monday (9-9-2019) between 8am and 8pm which would be 6 days of no A/C in the Arizona heat all for a part we did not believe was bad. So at that point on Friday we had someone else come out to assess the situation and guess what was bad???? The blower motor!!! The blower motor was replaced no thanks to Crispy Air or American Home Shield, and guess what the “bad board” is operating the new blower motor just fine. Had we waited for Crispy Air on Monday would still be without A/C as a new board would not have fixed the REAL issue. And how many more days would we be waiting on parts to be ordered and American Home Shield to approve it? How many more days would our house be unbearable? Well, Crispy Air wouldn’t have cared either way! IF YOU ARE ASSIGNED CRISPY AIR, ASK FOR A RE-ASSIGNMENT!!

Alex von Isser

a year ago

Sandy, the technician arrived early, but was sure to phone ahead so I was more than happy to get the show on the road. He was incredibly professional and helpful. Needed a part replaced that he wasn't originally planning. Left to the hardware store, picked it up, and installed. Made sure the job was done well, and done fully.

sabahat qureshi

2 years ago

We had a service appointment on Sep 16th. The technician, Garrett, was very professional. He went up in the attic to check the electrical systems and then showed pictures of the electrical boards. He checked the external cooling units. Garrett explained everything properly. I was very happy with his service and would recommend him and this service.

David Littlejohn

2 years ago

Garrett from Crispy air did a great job fixing my A/C. He was very knowledgeable about his job.
Thanks again for getting me back up and running. Will definitely let friends and family know about your company

Jeovanny Puente

8 months ago

This company was amazing, came in did a professional job with amazing customer service. I would like to thank Nino, Dominic, and Cory for there services and definitely will call them again for a install soon!

tim york

2 years ago

The Crispy technicians were professional and proficient. They responded quickly and within 48 hours they had our new AC installed and running. Great crew - very polite and respectful. I would recommend them for your H-VAC needs.

Lindsay Mangan

2 years ago

Woke up realizing our AC was out at 6am. Reached out to our home warranty which set us up with Crispy. They called right at 8am when they opened and Garrett was out here within 2 hours. He was able to get it working in under 30 minutes! He also checked out the whole unit and gave us an update on how everything was working. Couldn’t have gone more smoothly. Thanks Garrett!

M Griep

a year ago

A/C went out and we called our Home Warranty Co. They gave the job to Crispy A/C & Heating. When they called us and Due to our Health issues and the heat in the house they were dispatched in timely manner.Ricky came out and he was so professional, on time, and got right to the problem. He was also very kind. He explained everything that he was checking and informed us of the issue. He even came out on a Sunday. He definitely was well trained and we would request him again.

Rich Nolan

2 years ago

I recently had an issue with my A/C system not working properly. I had another local HVAC company come out to repair it. To my surprise this company told me that I needed to replace the unit and I told the technician that I don't have that kind of money. I then contacted Crispy Air, explained my situation and they dispatched one of their technicians whose name I believe was Sandy. He arrived at my home and began to trouble shoot the problem and within an hour he had discover that the only problem was that there was a defective fan motor. He replaced the part and my A/C has worked flawlessly since. I commend Sandy for his speed, honesty , professionalism and knowledge. He saved me a ton of money. Thank you Sandy and Crispy Air. I will use this company again and recommend them to everyone

Randy Perkins

a year ago

Our home warranty contacted Crispy Air when we had an issue with our A/C. Tech came out, noticed it was froze up, and said he can't diagnose the issue until it thaws out. Make sense. But then said we would need to recharge the unit with refrigerant for $970 our cost after warranty coverage and that the return trip would be 3-5 days out.Found another company, who not only told us how to temporarily have air through the weekend but fix the issue, a relay switch, for only $300.Bottom line, don't trust this company or their techs who look to scam people for whatever they can get. Also, your quote to replace the unit whole was $3000 more than the other guy. Screw you. Never again.

Ladele Shaw

2 years ago

Kenny called ahead to let me know he was on the way. When he arrived he was polite and professional. He diagnosed the problem quickly and the AC unit was running correctly before he left. He was extremely thorough and answered all of our questions. He made some recommendations for yearly maintenance and filters to avoid problems in the future, which was very helpful. Great job!

Hector godinez

2 years ago

BEWAREThis would be my 3 & final time having to deal with this AC company one of the most terrible experiences in my life with a service provider. they will set you up so they can keep coming back and charging you or your home warranty company.I even talked to Brandon the supervisor about the issue he was very rude to me and my spouse by just saying we can return your stuff & u can go somewhere alse. I don't recommend going with Crispy unless you really want this kind of treatment I am still currently waiting for them to drop off my AC blower and motor. So i can get it fixed somewhere else. Let me mention the reason they where out here the first & 2nd time they didn't replace the filter drier the 1st time they came to replace ac compressor witch then clogged & caused failure.then they came charged for the job when they should have done it the first time around. after charging again due to there warranty being passed 30 days..it got fixed now i have another issue with my blower motor burning out that i wont let them mess with or get more out of us just have to say no integrity nor they stand by there work.

Karen Beeler

2 years ago

I requested service from American Home Shield 6:39am and was scheduled at 7:39am with Chrispy Air. The Technician arrived around 11 Am. Called before he arrived. Garrett Gearhart was very professional. When he came in the house he wore a mask and he promptly repaired the unit showed me the part that was totally fried and within an hour our house started to cool down great job Garrett. This is the second time American Home Shield sent Chrispy air to our home. Both Experiences were 5 Star.

Karen S

a year ago

I had them come out for a test of my heating system before Thanksgiving to see if it worked since we just bought this house a few months ago. Found out the heating didn’t work. So I contacted through American home warranty to schedule them to come back to fix the issue. They originally had diagnosed it one thing but when the hvac person came in found out it was a whole set of other problems. The guy tried to fix it but didn’t have the parts for completion to fix. So he had to come back order certain parts to complete it later that next week. So he finally came back again and he got it all working. Pretty much had to get it almost all replaced due to the issues my heater had. I am very happy for the work they did because the heater now works. Not freezing and they were very prompt in getting it back to working. I would recommend them they were very helpful. I am glad to have my heater back working again especially for being 27 years old.

Justin Brotman

2 years ago

Our landlord called this company because they are contracted under warranty. Naturally, this was on a 110+ degree day. Although they could not come that day due to the volume of calls, they did show up promptly the next morning. They did an inspection and found 2 leaking holes that needed to be plugged. They took the time to do a very thorough job filling the holes and pumping in new coolant. I was very satisfied with their service and would recommend to a friend. One bonus feature was the app they use to let you know exactly when they will be coming. A big thanks to Kenny and his associate for leaving another satisfied customer!

Mindyown Bidness

2 years ago

I originally contacted Crispy Air thru my home warranty - because of the honesty, friendliness and the quality of service from every one of their techs, I chose to continue to work with them beyond warranty service. Great team of techs at Crispy Air. I'd recommend them to any friend or family member without question.

Dianne Darcy

a year ago

Kodie showed up with a big smile on his face. He was very polite and accommodating. He quickly assessed the problem, had the part on the truck that was needed, completed the repair and serviced the unit. All in one stop. I highly recommend Kodi and Crispy Air.

jay ross

2 years ago

Crispy was sent by AHS for my repair. Garrett is very personable and showed up on time. He found the problem quickly, and was very honest. Would definitely recommend and if I have any more issues, I'll be asking for Garrett personally. Thanks!

To Ca

a year ago

The communication between this company and my home warranty cost me two weeks of having to call for answers. When the technician left my home he said he was going to complete a report and submit to my home warranty. That either never happened or someone screwed up.after two weeks all of a sudden the service request is closed with this company stating there is nothing wrong. This is despite the fact that I had to have another company put 3lbs of refrigerant in my unit.

Tamatha Villar

2 years ago

Working with this company has been the most frustrating experience. Absolutely horrible customer service!! Everyone I have spoken to has given me a different story (4 different people). They have told me they would contact me to provide me updates then did not call back. I was told a part was ordered at 7:33 this morning then two minutes later I spoke with someone else who told me the part was not ordered. Abigail was terribly snarky, and rude. I spoke with the tech Brandon who was very nice and really seemed to know what he was talking about when he was at the house trying to sell us a new AC unit but when I spoke with him on the phone today he was defensive and abrasive (not what I expected from him at all from our first meeting with him). I guess they would have still been nice and helpful had we decided to have them install a new unit..... even though we were still going to have to pay $1,300 out of pocket for the repair (the portion not covered by AHS). We have been without AC for nearly two weeks (clearly a frustrating situation for anyone, any good A/C business would understand this and communicate with the customer) and are starting from square one with a new company. I am thankful we did not pay this company for any work. Don't wast your time or money.Look at their other reviews before you choose this company.

Kelly Hermanson

3 years ago

I appreciate Korey's professional advice and explaining to me the maintenance that my AC unit needed. He was on time and easy to communicate with. I ended up purchasing the Crispy Air's maintenance program since my AHS warranty won't cover general maintenance costs. I see other reviewers on here think it's a scam. I'll give it a shot and update this review if I have any issues. For me this was a positive experience so far. Thanks Korey with Crispy Air!

Paul Archiopoli

2 years ago

We met Crispy through Home Warranty claim. They called back in a timely fashion. Showed up when they said they would and Garrett did a great job with the repair. Highly recommended!

Core Program

a year ago

The technician ran into a couple of unexpected issues, but he not only went the extra mile to fix the problems, he remained pleasant and professional. The technician and his co-worker did an excellent job, and left my home clean. They were a pleasure to have in my home.

Josh DeYoung

2 years ago

Garrett was awesome! He got our air conditioning running in no time and was super friendly. He was on time and came within an hour of us calling which was appreciated as it was 95 degrees inside. Would definitely recommend Garrett to anyone!

Michael Pfeifer

3 years ago

Our A/C recently went out on a Thursday, and as we have a home warranty through American Home Shield, I called them to report the breakdown and they referred me to Crispy Air. Crispy Air called to set an appointment and told me they could come out on Saturday!! I explained that we are 73 years old, and we could not live in 110° heat for three days. I was told sorry, that is the best they could. To make it worse, the appointment window was from 8 a.m. to 8 p.m. A 12 hour window! I was at their mercy because of the home warranty. The tech arrive about 5:30 p.m., and quickly determined the motor was locked up. He said they would send the claim to AHS, that coming Monday, and upon approval the repair would be made the following week. I couldn't believe it.We could not survive another three, four, or five days with no A/C, so we borrowed money from our son, and on Sunday I called Parker and Sons. They came out, put in a new motor, and had us going again the same day. On Monday, Crispy Air called and said they would have the part by Wednesday. Leaving us a minimum of seven days with no A/C.Crispy Air, had absolutely no empathy to our situation nor any concern for our health and safety.Another thing, Parker and Sons, said if they could not effect repairs the same day, they would leave portable units in our home to provide some relief.I wish I could leave zero stars.

Amanda Tenaglia

2 years ago

Crispy air is an amazing company! Tony DeMicco, Marty Rosa, and their crews are very professional and hardworking. They were so kind and explained everything they did. They were on time, get the job done, and cleaned up after themselves! I highly recommend Crispy Air! Thank you for all that you do!

Marc Demicco

2 years ago

Crispy Air & heating has a very professional team working for them. Tony one of the Managers carry's him self extraordinary when dealing with customers. He told his men to make sure the whole job is cleaned up before they left. I have to say there was not one piece of paper left behind. They completed the job in a timely fashion and all the men on the job were kind and pleasant. I highly recommend them for any of your services.

Gabby Buer

9 months ago

Mike is the best with his friendly ness and experience with explaining the situation.
Best ac guy I’ve ever had out here and will request him in the future.
Thanks crispy air for having such a great guy.

Jamie Olson

2 years ago

Nick did a great job on our ac fix. He showed up fast, was vary professional and honest. Had our fan motor fixed in under 25 minutes and didn’t try to up sell or have us buy anything we didn’t need. I couldn’t be happier. I highly recommend this company.

Scott Burton

2 years ago

AMAZING Service! Corey was timely, efficient, professional and was able to resolve the issue immediately! He is upront, honest, pricing is unbeatable! Customer service was top notch from start to finish, scheduling was easy, Garrett called to let me know when he was on his way, showed up on time, professional, courteous and respectful! I definitely recommend Crispy Air & Heating to anyone!!!

Kayla Schulte

2 years ago

Although the technician was very nice to talk to, he was sent by American home shield and only looking to sell me a whole new AC unit rather than fix the problem. This is more of a problem with American home shield than crispy air. I had another company come out and they fixed the problem immediately and had my ac running fine same day

Mister L

2 years ago

Shout out to Garrett Gearhart, Technician for Crispy Air & Heating, for fixing our AC unit during a heat wave! Very polite and professional. Our house got up up 91F for the last two days. Glad to have used this company to quickly diagnose & repair our aging AC unit. Might have to consider replacing it now.

Andrew Simcox

a year ago

Your tech Garrett was able to fix our heating issues in no time and was very professional in doing so. I will call again if anything in the future needs fixed on our ac or heating system.Once again thank you GarrettAndrew Simcox

Majic Williams

2 years ago

This company is a joke!!!! My home warranty company contracted this company To do a job in return I had to do their job for them! I waited days for them to get authorization to complete the job. I had to call my home warranty stay on the phone and make sure they gave them authorization to complete the job. Authorization was given on a Friday now come wendsday they call me saying they just received authorization and had to order the part. Lies! Authorization was provided on Friday! Now I’m beyond upset as I was told the part needed to be ordered and would take days I informed the office manager I would be providing a review and reporting her. She then offered me $150 off and then said the part would bring tomorrow. Okay the tech arrived today he asked my husband which ac unit needed to be repaired. Mind you we’ve been in a hot house for over a week! It’s the techs job to know that so yes my husband is irritated and told him that’s his job to know. The tech backed up his bag and left!!! He also left my backyard gate wide open!!!! Krispy air your name is pathetic and so are your non services. I’ll be reporting your company on all platforms!!! Your service is horrible!

Matt Miranda

2 years ago

Nick came out and diagnosed the issue, then Korey Adams and Brandon came out to fix it! By far the best experience I’ve had with an AC company!! Korey walked me through everything and was very professional! I’ve already recommended you guys and will do so in the future!Dang, these guys are awesome!!

B Rose

a year ago

Our technician John Perez was awesome! After two other companies failed to fix our AC, John was able to determine the problem right away and worked hard to get it back running same day because we had been with air for almost 2 days. Crispy air front desk was extremely nice and professional and willing to get someone out right away. Thanks you so much!!!!

Jesse Scardino

2 years ago

Record highs of 118 an AC out (Thursday) so we contacted our home warranty American Home Shield and they assigned Crispy Air. Crispy Air emails us that they can’t get out here until Monday. My wife calls and Crispy says well they can get someone out here on Friday (today) but it would be an additional charge of $75. So for extra money someone’s available but if we don’t pay extra they have no techs available? I called and yes I was upset and not as nice as I shoulda been but that’s not acceptable to me. Extremely poor customer service. It would be different in my eyes if they were so busy that they had no techs to come out until Monday but that’s not the case. Plus supposedly the are a 24 hour service. Unacceptable, unprofessional and just money driven in my eyes. They are contracted through a home warranty company and get easy business and this is how the treat customers! Sad.“We accepted your work order at 6:54 this morning. Our schedule is set up the day before. We do save emergency spots for emergency situations. You have two units to your home which through your home warranty does not qualify for an emergency service. We welcome you to call your home warranty to try to find another vendor who can get out there sooner if you need service before Monday. “That’s funny because the person that answered your phone said they can get someone right out but we had to pay an additional fee! PS tell that to my dog that has bad hips and is too heavy to pick up to get to the AC that it’s not an emergency! Customer Service! All about the money!

Bikas Narain

2 years ago

Garret was very professional. He came on time (with 30 minute notification). He had the face mask and gloves on. He checked the AC unit outside, and quickly was able to diagnose that the capacitor in the attic is the issue. He got his ladder, put on the Shoe cover (Thank you), and accessed the attic, got the part replaced and that was it. AC started blowing cold air again. Overall experience was very positive and thanks for wearing PPE to help protect the customers and himself. High marks for professionalism. Also it was very easy to schedule.THANK YOU!!

Jay Monty

2 years ago

Sandy and Nick were great and fixed a problem I had with the inability to turn my heater and AC on when needed. They put in a new thermostat and made sure I was able to turn both heating and AC on when needed. Great help and service!

Chad Constable

2 years ago

Garret and Sandy were awesome. Had working on each AC today. Both were friendly, professional, and knew their stuff. Appears everything is resolved now. They made sure I knew what they were doing and answered all my questions with out getting irritated with me. I asked a lot of questions.

Kenny Cozby

2 years ago

An unfortunate coincidence happened the day of my scheduled AC maintenance (rain killed my last unit). Crispy's rep, Kenny Gibson, noticed something was wrong as soon as he walked in my house to check the thermostat. Long story short, he was able to get a crew assembled with a crane and custom fabbed ductwork within 4 hours of his initial 7am appointment. I had a brand new working unit by 2pm the same day.On top of that, Kenny provided my insurance company with a detailed statement that brought my cost down significantly.If you're looking for a hard working/friendly HVAC company, I suggest you start here.

Matthew Garcia

a year ago

I wanted to thank our Technician Garrett for coming out on Thursday. He was prompt and very professional. We had an additional item that needed to be fixed, but we didn’t know until 4 hours after our first visit(AC unit was constantly blowing and wouldn’t stop) Garrett, even though he was an hour away at 5:00pm came back to our home to fix the problem. Thank you Garrett.

Ashley

a year ago

My house was serviced by this company a few months ago. I decided to wait on my review to make sure everything was still working okay and it is. In true Arizona fashion, our A/C went out right when summer was beginning to get even hotter and we live in a 2 story so everyday the heat was rising more and more. We called our home insurance and were referred to Crispy Air, and they got us in as soon as possible! The men they sent were here until late at night trying to make sure everything was taken care of appropriately and it was. We also opted for an additional piece (unsure of the actual name) to be installed against our duct in the attic so that the air flow was better in all rooms. My room is the hottest in the house and it feels so much better. Lets face it, A/C's are expensive no matter who you are but I felt like this company was not just trying to squeeze money out of us and I they gave us a good deal. Just a few people I would like to personally call out:Ricky, he sold us our unitTim L.Keith G.TonyThey all worked so hard and i want to thank them as well as anyone else who was here to help them!

Mike Catena

3 years ago

I have Crispy air out several times over the last ten years through Choice Home warranty. Nick is the guy that always comes out and Always fixes my system. Always on time. Done right the first time. My experience is over many years, not just one incident someone writes. These guys get it right!!

Patricia Keith

3 years ago

Thank you Hannah for prompt scheduling during your extremely busy schedule and expert communication. Your company's skilled air conditioning expert Nick diagnosed the problem and explained thoroughly what I needed. The next day skilled air conditioning expert Will came out and installed my part that I needed and noticed my unit rattled so he took the time to adjust my heat pump carriage using his secrets of the trade to make my unit noticeably quieter. He cleaned the coils, replaced a stripped screw. Glad to know a reputable business is in Mesa. Thank you for your service and commitment during the extreme summer temperatures.

Patricia Spencer

2 years ago

Using my home warranty American Home Shield, Crispy Air & Heating was sent to find out what was wrong with my AC.... turned out to be the fan motor. Garrett with Crispy Air was professional, wore a mask and did an excellent job. Thank you Crispy Air and American Home Shield.

cathy accomando

2 years ago

Crisp Air & Heating was very quick to set a service appointment and sent appointment reminders. Garrett, the technician was on time, courteous and professional. The repair was done within an hour. I would definitely recommend this company.

Eric Little

3 years ago

This is a top notch group of folks at Crispy Air. From Andrew to Sandy and the office staff. They have been very helpful and their experience was on full display to help us with getting our air conditioning cold and crispy again. We had to go through two other companies before finally finding a great contractor that really knows their stuff. Highly recommend them if you live in the PHX Metro area.

joel gurstell

a year ago

installed new ac and furnace you could not ask for a better job. The install manger Mike was great. The reason I didn’t rate the company better is you call them them and you get an answer service who box is filled and you can’t leave a message. If you do get to leave one you may not get a response. If I have trouble with the system I may not get a response this makes me nerves.

Kelly Bullert

2 years ago

It can be hard finding a trusted repair company. After Sandy came out, I am relieved to have called Crispy Air to fix my AC. Sandy had it running shortly after arrival, answered all my questions, and educated me on how the unit works.

Canyon Nielsen

2 years ago

They were really responsive and they were on time. A guy named Garret came to repair my a/cand he was really nice, respectful, and professional. Garret got the job done very quickly. I would recommend this company to others and definitely recommend they ask for Garret.

dakota mays

a year ago

Garrett came, diagnosed the problem, gave me options, and was done within an hour with my AC working normally again. Will use again and recommend to friends.

Rene Lizarraga

2 years ago

Nick did an outstanding job. He was on time and professional. He replaced only what was needed and made sure it was done right before he left. He also replaced missing screws in the blower cover which was very considerate. I am very happy with the service.

Kym Lister

a year ago

We us Crispy Air for our ac and heat maintenance for the last 2 years and they have repaired them twice. Always on time and the technicians are always very professional. Best of all, they can get to you quickly. Our unit went out 6/20/2021 during heat wave of 113-118 degrees daily and they got us up and running the next day!

Riley W

2 years ago

My home warranty sent crispy ac and heating out and they quoted me stating that my compressor was broken and needed replaced and I would have to pay for 19 lbs of freon which would be 1800$. I got a second opinion and found that my system max capacity was 13.5 lbs not only that they removed my capacitors and threw them out and did not replace them. The spot was empty where they go. The second company that came out found them in my garbage and they did test bad which is fine but I do t know why he would throw them away without saying something. Long story short the compressor was fine and it just needed the capacitors that were thrown away. Not honest, tries to scam me. Not happy with them.Edit: the capacitors were thrown away and we're not replaced by you. The spot was empty where they go. You need to teach your tech to read the plate.

Lela Stratton

8 months ago

I had the best experience with Crispy Air and Heating Candace was so friendly and helpful and the technician Jason was helpful and got the job done the same day I highly recommend this company for your AC needs out here in AZ

Kathryn Wolgamott

a year ago

Garret was the best. Professional, courteous, efficient and explained everything he was going to do.Immediately knew what was wrong with my air conditioner. After 2 month run around with anotherCompany I finally have air! Can’t thank you enough Garrett???

LMT Barber GURILLA

a year ago

There’s no more serious a home problem than the AC going down in the AZ summer. My wife looked to me for answers so I called these pros. They showed up and within 15 minutes diagnosed our AC problems and solved the problem. When they left, I told my wife that I fixed the problem and she looked at me like a hero. That’s right. I took credit for the work J and B did ?. I only take credit for flawless work. Anyways thanks Team Crispy. You guys made me a hero today.

Luther Ritter

a year ago

Ricky and Garrett both worked on our system, they show up on time, explain what they find, and what’s needed to solve the problem. We’ve used Crispy Air since 2017 for serving and repairs our AC system.

Kris D

4 years ago

The technician came to my home, his name was Richard and said the unit is smaller than required and it requires to fill the freon and didn't provide any documentation and told will setup the follow-up appointment with other technician to fill it, because he didn't bring it, he came for verification only.He didn't even check the unit on attic.I called Crispy Air 5 times, each time we will send and there was no documentation provided to me and said everything on soft copies. Never sent me the work description on the email also. After asking 5 times he sent the invoice without the problem description.He told at the home he will send the technician to fill Freon, when talk to the company they told me that technician said Freon is good not required to fill. He has two voices because he didn't provide any documentationDon't trust this company this is big scam company, wasting your time and money. If you have choice home warranty these guys pick up the case from home warranty and doesn't do anything and charge to the choice home warranty company.please go to trusted company my problem didn't resolve now I am taking an appointment with other company.

Carrie Ribeiro

2 years ago

Garrett was super nice. Actually listened to what we had experienced with the unit the previous day and wouldn't leave till HE MADE SURE everything was working, especially after hearing due to my present medical skin condition the heat is super awful for me right now. I truly appreciated him and his hard work! Thank you for fixing our AC unit!

Kevin LaMountain

2 years ago

Garrett came out on time...got us back up in running in just a few minutes. Outstanding job!. Entire experience with Crispy Air was great. Thank you and I highly recommend.

Mark Van Hoesen

2 years ago

Was able to get an appointment scheduled for the day after I called for service. Technician Garrett arrived within the first hour of the 4 hour window I was promised. Had the problem diagnosed and fixed and was finished within 30 minutes, Great job!

Patricia Corrales

2 years ago

Our AC went out yesterday afternoon. They were able to come this morning and got us up and running. Our AC motor was bad. They replaced it in under an hour. They were quick, kind and professional. We will definitely use them in the future. Fantastic techs and fantastic company.

Albert Udofia

a year ago

The Crispy air & heating inc ,Mesa Arizona is one of the Best Air conditioning guys I have dealt with in my four years of homeownership. Thus today I give them thumbs up for their Excellent and exceptional service: with precision, professionalism and timelines!

Wolffen 24

a year ago

They were fast and super nice. I was without AC for over a week and they managed to figure the problem out and get me a completely new unit within 24 hours. Mikey and Jessie were just amazing at getting everything installed and set up. They definitely went the extra mile and made sure everything was running and cleaning up after they were done. They were super helpful and nice, I am beyond grateful for all they did to get my new AC up.

Lori DeSaro

2 years ago

We were referred to this company via our Home Warranty company. They were responsive, professional, and delivered as promised on a solution for the issue. If I have the need for HVAC work in the future, I will request Crispy again to perform the work.

Emily Johnson

a year ago

Justin was professional, helpful, and very knowledgeable. He was thorough in finding the problem, explaining what the problem was, and what the solution would entail. We would definitely recommend him and Crispy Air.

Steven Van Loan

2 years ago

Richard was the technician for the work we had done at our home and he was thorough and professional! He could not fix the problem as it lies with the unit itself, but appreciate the time he took to explain the issue to my wife and I.

Lawrence Stearns

3 years ago

Shifty, shady, misleading and predators. All great words to describe this company. They tell you one thing and do another. They inflate the prices of their products to compensate for the home warranty discounts and their discounts. After comparing prices they were over $3000 HIGHER on the units they use versus comparable units. I fell victim to a bait-and-switch and price gouging scam by this company, specifically their tech Richard and service manager Brandon. They take advantage of the fact that most of us are not HVAC techs and need to rely 100% on what they are telling us. They use our lack of knowledge to their advantage and then scam you.If you have a home warranty company and this name comes up, demand someone else. The home warrant company will ALWAYS side with the companies that they are forcing us to use, ALWAYS. We have no say in who fixes our issues and most of the companies work only with home warranty companies because they know they can get away with almost anything. This time I put my foot down. Just be warned about Crispy Air and Heating.

Mark Toth

2 years ago

Tech Garrett Gearheart was dispatched to help with some Tucson calls for A/C out of Mesa office by way of Maricopa (city) to me in Avra Valley then off to Green Valley. He called when he headed to me and gave estimated arrival so I had dogs penned, spaced cleared out, and met at gate to unlock and let in. He quickly took stock of situation, listening to my report and then verified situation. Checked power. Check motor and squirrel cage fan bearings. Unburied motor starting cap as likely suspect. Took readings and found an issue - replaced part. Then after unit spun up and was shown working checked Hi/Lo pressures if anything else was problem. Found it in mid range and I'm set. He put everything back together cleaned up and was done. In quick short order my unit was back on. He verified I understood and could handle if coils iced up and now I have label for Air Handler breaker circuit besides the dual 220v compressor breaker. Garrett knew his stuff and it's working in less than 30 min onsite time.:-) I happy

Hector Gutierrez

3 years ago

If you need your air fixed. This is now a recommended company. My ac unit needed to be fixed which they did in December. In Feb same issue loss of heat. The guy came and said my coolant was gone and he didnt know why. He told me he refilled it and to call back if I had the same issue. Couple days ago I had the similar issue. Brad came , said it was a valve that had a leak, a pressure test would not pick up. He said I will order the valve. Now, they are telling my WARRANTY company that I tampered with the unit, caps are missing.basically saying I'm lying and there was no issue found in feb.They have no record to confirm what I am saying. No stars..

Duane Meinen

a year ago

Was sent by home warranty company. Determined that Heat pump working fine, the duct work had come loose, and the technician was unable (unwilling?) to do the work. Got a local company to come out, took their technician 20 minutes and I had cold air.

Wes Haydon

11 months ago

Crispy came out on short notice when our AC went out and were able to fit us in to replace it the very next day. Good service and responsiveness!

shana fonteneau

2 years ago

Crispy Air was very professional. They got out to me within a few short hours, diagnosed the problem, & was able to provide an immediate fix. In less than 40 minutes we are thankful, more than usual, to have a cool & comfortable house at 77° not a smoldering 92° we had to enduring today.I recommend Crispy Air. Their tec was knowledgeable, efficient, polite, clean, and took great precautions to ensure my families safty during this pandemic. Thank you, Crispy Air.

Lil Flo

2 years ago

I contacted this company and spoke with Jessica, who is the CS Rep and Approval clerk. She handled my inquiry of wanting to know basic quotes for modifications and an air Handler replacement. She was very unprofessional, extremely impatient, non accommodating & rude. She got toneful with the customer when I asked to speak with her Boss, Terra. She completely refused my request, kept trying to block me from speaking with her. Kept making up excuses that there was no option to email, leave a voicemail or msg on a direct extension. This is the kind of customer service that will deter customers from ever working with you and may bring that business down. You work with American Home Shield Warranty as one of the top 3 contractors, then why does your CS clerk not know her job or to better handle customers who ask simple questions. She also hung up on me on purpose and prevented me from reaching out to a service tech or the Boss because she knows she handled me unprofessionally. The Office Manager was no different with the way she handled customers implying that her rep was not rude for hanging up on a customer on purpose. They both ought to get terminated immediately for Bad Customer Service and having No integrity for handling a retired AF Veteran in that manner. Bad for Business.I was trying to explain that I already had a svs tech come out from another company and diagnosed the problem. I knew what needed to be repaired and only needed a quote for the job. She didnt allow me to explain myself and insisted on another svs tech to come out so Id.get charged again. That alone was rude. Why should you rip a customer off for something that was done already. Please read some negative reviews down below and correct your bad Business practices because next I'm reporting you to BBB and Consumer Affairs. Thank you

zack labno

11 months ago

They called me yesterday asking if I could reschedule, I said I'd prefer not to and they confirmed my appointment. Today my appointment day was made to reschedule my appointment for a later date.

Whiskey Mom

2 years ago

Crispy Air is awesome. Second time in a month these guys have bailed me out with temperatures over 105! They are quick to respond, have great technicians, are on time, and truly care about their customers. I will call no one else! Special thanks to Garrett and Kodie (with a K!.)

Ecclesiastes 12:13

3 years ago

Same experience as other reviews with crispy air. Ived had 9 visits with no progress. It works for a few days, they send technicians that slander each other but not before they attempt to sell me a new ac unit ofcourse. Every tech has invested no more then 30 min on the job. 3 of those visits were accompanied by a new tech training at my expense. Every tech has a senior tech title that so far has led to all this random terminology thrown at me and then offering a sale. I hope this review is read and acknowledged by the company and things are addressed for future clients.

Rex Chaney

a year ago

Justin was fantastic. He double checked our unit. He updated us at each step along the way. He was extremely polite. You have a great employee. We are sold on your company, and would like to schedule a Pre-season check-up in March or April of 2022 Thanks. Rex and Teressa..

Robert Berger

a year ago

Crispy Air left my property an hour ago. Now this is how it’s supposed to be! Even though Am. Home Shield badly fumbled early on, it did get it right at the end and selected Crispy. It’s office/dispatch staff are great; Jon was on time, patient (we weren’t on time) and solved the problem quickly. Just our luck - he didn’t have the needed part, but dispatch had Andrew just around the corner and he had the part. Within a click they went to work and that was that. Saved from a likely three days without air. Really nice people and they turned a bad day without having the A/C to a very positive experience. Thanks all.

Breanna Wilkerson-Harris

2 years ago

Nick was professional and extremely knowledgeable. He was able to get our air conditioning fixed quickly which we really appreciate. We will definitely be using crispy air and heating again for any heat or a/c needs in the future!

Renee Rochman

a year ago

They did a great job on install, clean, on time, informative, and good price, they came back for AC maintenance which was part of the Install deal, Nick the technician was great, on time, and very helpful with pointers to keep our AC running smoothly, I highly recommend.

Steve Pappas

2 years ago

Nick came out and serviced my ac unit. He was here when I was told he would be. He figured out the problem almost immediately and within one hour I had cold air in my house. Thanks again, I highly recommend Crispy Air & Heating Inc.

Casey Hilde

2 years ago

Poor customer service and shady business practices with zero follow through. I absolutely would not recommend this company. They do not stand by their workmanship.Edit in response to response from business: I am not simply upset about the cover blowing off. 1. I would have been happy to supply the clips if I had known that this was something not supplied but was never told and the unit is on our roof, so I was not able to see that it was not placed with clips. 2. I have been trying to get in contact with your company for 2 weeks and I was continually told I would be contacted, and then today when I finally get an answer you say that there is nothing you can do. If you were to simply tell me this the first time it would have saved me a great deal of time and energy on my part. I am most upset about the lack of follow through and poor customer service on your part.

Andres Tarriba

2 years ago

Crispy Air has always been on time and get the job done in a timely manner , my tech ☆Garrett Gearhart☆ was genuine and professional from the start . Got the job done and managed to have a bit of conversation on the side. Real good guy . Keep up the good work !

karen gaddie

3 years ago

Home warranty recommended them, 8-12 window no one showed, called at 1230 said they would be there at 130 called back at 4 said we were next in line to be seen. We cancelled had an appointment we to be at. They kept making excuses. I wouldn’t work with them again as our day was wasted waiting around for repair on our air conditioning in Phoenix Az.

Renea Arrington

2 years ago

AHS warranty company sent out Crispy Air and Heating. Very disappointed. The technician tried to be very shady. He told me the compressor was bad, and it was but he told me that my unit held 10lbs of of coolant and it was $105 per pound. That is $950 after the AHS $10 per pound off. We found someone else to do the repair and my unit only holds 6.5lbs of coolant. If I could give zero stars I would. Shame on AHS and Crispy Air and Heating. Guess his pockets were going to be fat or at least that's what he thought. Not to mention Crispy Air wouldn't do the repair unless we had them do the coolant.

Mark Albany Bigard

2 years ago

I just had my AC repaired . I would highly recommend Crispy Air & Heating. Their Tech Garret was Great he worked very efficiently.
Now my A C is back and running smooth and quietly.

Brandon dawley

8 months ago

After a lot of hard work and struggling to finally get a hold of somebody through my home warranty home shield (a looking story)..... We were finally assigned to Crispy Air and heating.... Let me tell you, we are extremely thankful that our home warranty does business with a company like this these will forever be our company we use. Thanx guysUPDATE: We ended up meeting a new unit because our unit was extremely old and home warranty wanted us to pay for the coolant which was way more expensive than I could have imagined.... Although the expenses much more than we planned and we're wanting to spend..... This company really made it smooth the finance process was really easy couldn't have asked for better te to take care of our AC needsThx guys

Debbie Hipolito

a year ago

This was the first time we used Crispy Air. Garret Gearhart was amazing. He was timely and. In fact was 15inutes early. He was courteous and professional. He was able to identify issue quickly. I would use their company again. I strongly recommend.

Nell Warren

8 months ago

Nico was the best! Called & kept me posted on his ETA. Very courteous!
Thanks Nico we are cool again!

Stacey McKinney

2 years ago

Had crispy air and heating out to my house because my ac was not working. They sent out a great technician, Kenny. He was able to fix the unit and have us cooling in minutes. Very pleased with these guys and their fast response time.

CJ Wat

9 months ago

Every time a tech from Crispy Air comes to my home it is a pleasant experience no matter the issue. From the nice lady who always takes my call to every one who's helped me resolve any concern. Thank you!!

Lakeida Sprenkle

2 years ago

I had Kenny out at my house a couple of weeks ago, and was very happy with his service. My AC unit is working perfect. I was scared that it was not going to last because crispy was the 4th company to come to my house. But I’m happy to say we still have cool air!

Brian Nichols

a year ago

It took the company 6 days to come to my house to fix the AC unit. They replace some parts and said it was fixed. It wasn't. I called a 2nd time. They came out and said it was fixed. It wasn't I wouldn't use this company again. Very slow and lack knowledge.

jesseca chavez

2 years ago

Crispy Air did a great job installing my new AC unit. Hands down great experience from start to finish. I would highly recommend them. Thanks to them my air is crispy cold ?

Doug Kerr

2 years ago

I had a great experiance with Nick and Crispy Air & Heating. I was treated honestly and fairly. Worked was completed on time and on budget matching the quote given. Their crew was efficient, proffessional and respectful throughout. Great Job !

Diane Westerhausen

a year ago

I was very please with Justin from Crispy Air and Heat. Justin was on time friendly and very professional. I would recommend him to my family and friends. I'm not good with posting comments so I hope this goes through. I feel Justin should be acknowledged.

Mae Natale

2 years ago

After a leak in one of our bedrooms, Sandy was here the next day to fix the issue. He cleaned up all the water in our attic and flushed out the clog to the outside. We have him come out to service our AC unit before summer. Our dog got out while we had a service (my husband left the gate open), and Sandy actually stopped to help look for her! Sandy is very professional and we will continue to have him come to our home for services and any future issues.

Daniel Leandro

2 years ago

Had a very pleasant experience with crispy air. Tony and his team came in and completed the job in a timely and professional manner. Friendly crew and hard working guys. Will definitely recommend in the future. Thank you Crispy air!

M C

3 years ago

We were serviced by Nick...He was awesome. He came on time and fixed the problem. Our upstairs unit was not cooling. We bought the house in November of 2019. Come to find..the fuse was never connected!!!! Nick also replaced the capacitor...This is how.service should be..he was in and out.

Dianne Fisher

3 years ago

Stop!! Do not use them. This is the company American Home Shield is in contract with! The scheduling was a fiasco and they showed up on the day I was moving and charged me.weeks later. The office lied about the scheduling problems. I had two properties and the second property the technician spayed water in unit and said he probably made it worse. Then he tried to sell me a $600.warranty!!! I am reporting to state on misconduct!!!!!! I assume it is not a coincidence of the low ratings. This is my first review in a negative tone. Terra, the office manager, hung up on me. I asked for owners name and she refused this information.

Lisa Stewart

2 years ago

Of course our AC went out at the hottest time in June. AHS warranty sent Crispy Air. Richard was terrific. Fast professional service, replaced my blown motor and we’re now cool again. Thank you !!!

Brian Della Valle

2 years ago

Very professional and came out the next day after service request. Codie did a great job and figured out the root cause problem. Codie was very professional and friendly. A/C running again! Highly recommend!

Jessica Johnson

3 years ago

The first tech (Nick) who came out on Thursday was timely and professional, however, it was known at 11am that I needed a part ordered for the repair and the office didn't even get ordered until the next morning after I called and spoke to Don(?) to ask the status. The last guy didn't get here until around 5pm on Saturday and was completely rude to me. Rude to the point that he complained to me about having to drag his ladder around the corner to get on the roof as if somehow that was my fault. All this after me and my kids being left without AC in a high heat advisory for 4 days. Very unfriendly and unprofessional.

Joe Frontczak

3 years ago

We we're gone for a period of time and had our gas turned off to avoid the monthly charge. When we returned and the gas rep came out to turn the gas on he said he couldn't turn the gas on to the furnace because of an air leak between the furnace and the concrete slab. It has been that way for 10 yrs since the furnace was replaced and the gas company was ok with it. Now we have a problem? I called home shield and they hooked us up with crispy. I explained the problem and they sent a senior technician out because the gas company was involved. The tech checked it and said it was OK, and turned the gas on.

Steven Berczynski

a year ago

AC went out on us on a Sunday night and we have a new baby in the house. Garrett Gearhart showed up Monday morning and had the unit working in less than 10 minutes… service was perfect and I couldn’t be happier!

Zachary Harris

4 years ago

If I could rate less than a 1, I would. Took them 4 weeks to replace my AC Compressor *because they “didn’t know” they could call my home warranty company and get immediate approval for the work.. this was last month that my home finally got done, now this month they’re already being called back here today (home warranty’s decision, of where to call, I would personally NEVER call these guys for work if I was paying them out of my pocket) so it’s been only 1 month and my AC is already out again. Additionally their customer service, phone wise, is horrible. There is a reason they don’t even have two stars.

debbie twomey

a year ago

Garrett Gearhart and his partner were here today to do the winter check up! They were awesome did a great job, the best check up we have had. Very knowledgeable!

Linda Badillo

2 years ago

Garrett just came and replaced the capacitor and I have AC again. Garrett was excellent. Very professional, willing to answer my questions and explain what he was doing. Highly recommended.

David Boni

4 years ago

Crispy air was contacted to assess my AC by my home warranty company after I noticed water in my secondary drain pan. So, a Crispy technician comes to my home to look at my AC unit. He notices that there is debris on my coils, removes them, and assumes that the job was done. However, it was not. So I contact my home warranty company again to get Crispy back to my house. The same technician comes again and notices that the primary pan probably needs to be changed (something he noticed the first time), the secondary pan needs to be replaced because it's beginning to rust, and there is a connector piece missing from the primary drip pan and the primary drain pipe. So he takes the measurements and orders the pieces.Crispy was supposed to contact me and let me know the status of this. However, they never did contact me. So, I called them. They told me they were having difficulties locating the pans in the sizes I needed and would call me back after they received word. They never did. So I called again and they scheduled an appointment the same week on Thursday. They called that morning and told me that the technician had an emergency and scheduled someone else for the next day. The next day, someone comes around to replace the secondary drain pan. Apparently, the first was to be replaced at another time.So, I let the technician do his thing, assuming that he would do it right since he was a senior technician. I could not have been more wrong. I assessed his work after he beat feet out of my home fairly quickly. I actually found him outside preparing to leave to get his assessment of his work. So I let him go and proceeded to the attic. I immediately noticed that the leak is still dripping but it is not entering the secondary drip pan that was just installed. Lucky for me, the technician left the old pan under the drip. So I nudge the new pan over a centimeter to catch the drip and it works. After some hours, I check on it again because I know that there is water dripping into the pan. I immediately see a pool of water in the pan that is an inch and a half at its deepest. I then assess all of the other problems1) The new secondary drip pan is flush against the support beams of the AC unit on three corners but the fourth corner is several inches lower2) This corner sits lower than the drain pipe3) The drain pipe is half an inch above the bottom of the pan4) The section of PVC pipe replaced on the secondary drain pipe is too long which forces the secondary pipe into the primary pipe, which forces the primary pipe to disconnect from the primary pan.5) The new pan is not the same dimensions as the old pan. The old pan is 60x30 in. and the new one is 64x28 in.6) This is the worst one. The water dripping into the secondary drip pan has nowhere to go except over the edge of the pan and onto my floor.This happened two days ago. I've since tried to call Crispy to get someone out here ASAP to fix this FUBAR mess and they never answered. My home warranty company has attempted to contact them and cannot no one answers. Crispy Air is open 7 days a week from 8am to 5pm. They even have an emergency number that no one is answering. I now have to go into my attic twice a day to vacuum up the water out of the pan. Already, I've almost fallen off my ladder getting the vacuum into my attic and I've pulled a muscle in my back trying to get 5 gallons of water out of my attic. If I did not catch this mistake when I did I could have had a serious water damage on my hands because of this company that would have cost me more money than I have. I sincerely hope this company reads this review so they can pull their heads from their fourth point of contact.

Paper 987

2 years ago

I can't say enough about Crispy Air and their employee, Sandy. They always showed up on time, provided me many options to choose from and went beyond the call of duty with my installation and repairs needed. A+ to them and Sandy! Highly Recommended!!!!

Ken Kingsley

4 years ago

At the suggestion of the technician who was sent by American Home Shield, I signed up and paid by phone for their 3-year preventive maintenance agreement, which sounded like a great bargain at $250 for two visits a year for 3 years. I have not yet received paperwork of any kind from them that confirms the agreement. Perhaps it is a scam, as many other reviewers have stated, or perhaps they just have incompetent office staff. In any case, if I don't get the paperwork in the next week, I will contact the BBB, American Home Shield, and my credit card company.

George Beard

2 years ago

We had Kodie Taylor come to our home twice regarding our furnace. First to see what what the problem was and see what parts would be needed to fix the problem, and then second, to return to fix the problem. Each time Kodie was professional and courteous and didn’t mess around. He got right to the problem, identified the problem and the parts needed to fix the problem. Kodie was the type of serviceman all companies wished they had. Thanks for the work Kodie and I hope if we have any issues in the future we get you to fix them!

Phillip Duncan

2 years ago

Our AC went out and I contacted Crispy Air. Their technician Kenny was professional, direct and efficient. He repaired my ac, explained properly what he did and had me back cooling quickly.

Katie Burns

a year ago

Sandy and Jessie were very nice and fixed our heater with no problems! Sandy was able to explain to me what the problem was as well, and recommended things so it doesn't happen again. Thanks guys!

Cecilia Siders

3 years ago

ZERO STARS IF I COULDBEWARE OF CRISPY AIR & AHS HOME WARRANTYDO NOT USE CRISPY AIR & HEATINGI have AHS Home warranty and they sent out Crispy Air to check out my AC. The tech came and all he did was look at the label on my unit, pulled out his cell phone and look up something on it. He pointed out that there is probably a leak by the Schrader valve and that our unit is empty of Freon and that our unit takes 23lbs of Freon which will cost around $2000 to fill. He then told us he would have to release it to find the leak then refill again for $$$. Then he went on to say that our home warranty company doesn’t cover much at all and instead went into a sales pitch of instead of spending $2000+ to try to fix it, we should spend $8000-$11000 for a brand new unit through them instead, even gave us the application for a loan. Then he went into a sales pitch of purchasing the warranty through them instead of ours.I called the home warranty and since the tech didn’t actually check anything they never submitted the paperwork to them and they told me they would have to send the company back out and charge me another service fee. Now my warranty doesn’t want to refund my money for which I paid for a service that I did not get, all I got was a con artist for a crooked company.I had another company come out check out my ac (not through my warranty), fix the problem all for around $300. He told us that the tech before was trying to con us and we explained what the man did, this tech said no there is no way a house unit takes 23lbs of Freon just no freaken way that’s a 20 ton unit that warehouses use. He also said if we weren’t with the guy from the beginning to the end he most likely release our Freon from our unit in the beginning and that is how they get you. Which my husband wasn’t with him right away he had to put our dog up. We have talked to multiple people who are dealing with this for both companies.BEWARE OF CRISPY AIR & AHS WARRANTY

Nina Thames

8 months ago

Garrett and Corey were outstanding they went over an beyond if u want a great company with great prices an great customer service don't resistant call CRISPY AIR u won't be disappointed

Ryan Smith

a year ago

Garrett came out and replaced the thermostat no problem. Plus the best thing is that he was early so I didn't have to wait around all day! Would recommend!

Audrey Todd

4 years ago

Wow. I have had a lot of issues with my unit and also with the guys that come service it. This place has an amazing, caring, and knowledgeable crew. They are very nice and my unit runs better than in ever has. The prices are no where near what I usually pay either. This summer, I would recommend this company over any of them. I have a five bedroom house. EVERY ONE of the rooms are cold! In the 33 years that I have lived here in this house, that has never happened. Thanks you guys!

sartip arif

a year ago

SCAM!!! these people are scam!! they came to my house for an A/C leak service and after couple days I see my A/C is leaking even more!!I talked to a lady, i dont know she more sounded like. robot, saying same thing five times! its like they recorded the speech in her brain.She tells me, our job is like automotive repair, we will fix your A/C now but you may get it broken again after four days and its not our fault!Is this a joke !!!You're wasting your money and time by hiring these Scammers to come to your house!Choice is yours!

Alissa Taylor

2 years ago

Crispy Air was a great decision! Kodie Taylor was our specialist. He was ver precessional and was able to to complete the job in a timely manner! I would highly recommend them to any family or Friends in need!

Andrew Ferrell

a year ago

I did a pre summer check up and inspection and two months later it's breaks down. They came out said they got it working. 24hrs later it breaks again. Very disappointed with the level of inspections. They replaced the broken part a week later and i had to pay for the freon that was lost during the part replacement.

manny sullivan

2 years ago

SO DISAPPOINTED! Two visits in 3 weeks and A/C is still not fixed. Slow to schedule visits, and would not prioritize a 3rd visit so have to wait even more days. It's summertime and this company is a JOKE!! Don't use them! Maybe the warranty companies get a good deal by using them but the people who are stuck with this choice will suffer in some way by the POOR QUALITY work from CRISPY AIR!!

Dolores McPeek

a year ago

Justin was very professional and friendly. He explained everyting in an easy to understand way. I would recommend to my family and friends. I've already scheduled my next maintenence check up.

connie johnson

a year ago

I had to go w new company. This is who home warranty recommended. Knows equipment. Offered program for maintenance of air. To me they went the extra mile to ensure my unit was maintained well.

Stacey Coughlin

2 years ago

Had Crispy air out through my home warranty. They sent Kenny. He fixed our air conditioner and got us back cooling. I would recommend this company to my friends.

Steph M

3 years ago

Andrew came out right away, was on time, very nice, and knew right away what was wrong. Within the hour had our AC unit running great! Definitely would recommend Andrew of Crispy Air & Heating to anyone!! Thanks, Andrew!

Jalyn Hall

6 months ago

Absolutely ridiculous that they aren’t answering either phone line on the website during their stated business hours. Multiple calls and voicemails and haven’t gotten through for hours now.

Richard Salas

2 years ago

Our AC unit quit working and a friend recommended Crispy air. The tech, Richard was friendly, knowledgeable and was quick to diagnose and fix the problem. We recommend this company and the tech.

David Gopee

2 years ago

Ms. Gopee, My Air condition was not working and as an Arizonan any time it goes below 70 degrees we are cold so when we got a cold spell I called. Crispy Air Condition and. Heating Garrett. Gearhart came out on time and fixed it .I had heat that night. That's. Great professional service.

Henry Hutch

2 years ago

Nick Came to my house early and he knew what was wrong with my system just from what I told him. He was very professional and courteous and he gave some recommendations to make things better for my system and energy bill as well. Thanks Nick.

Bob Pierson

2 years ago

Special kudos for Sandy and his professional servicing on our A/C unit. Very pleased with his completed work. Also, would like to thank Jessica and Leslie in there continuous communication and support for Sandy. Bob Pierson

wendy foody

2 years ago

All I can say is run. The punk sent to my home to check out air duct problem. He never submitted my work order to my home warranty. I have the same problem but I asked for a break down but he emailed it to me. The warranty company shows nothing. Run They really deserve no star.

Molly Spence

4 years ago

Im have a home service contract and this is who they sent to repair my unit. My split unit has been out for a month. The service guy came out said he needed to order a board and he would place an order. I was not given any paper work for what he was here for, no phone call about the order and when it was expected to be here. When I called the girl said Oh, I was meaning to call you said the part had been ordered and it would be 7 wks ! I'm in AZ with temps being in the 100s and a fan doing little if nothing to help cool. I called again now 4 weeks later. She could not give me anymore information than our first conversation nor could she give me an invoice number or date ordered which leads me to believe the order was never made. I contacted another company who came out the same day, said they could order the part and it would be here in 5 days not 7 wks !Crispy Air is not worth the time of a phone call. They are not trust worthy in my opinion. I will also be calling the BBB to report.

David Valenti

3 years ago

April 19, 2020Homeowner: David ValentiAddress of Service: 860 N. McQueen Rd, Unit 1120, Chandler, AZ. 85225(Subject: Preventative Maintenance Service -- Sandy Stender, Tech for Crispy Air & Heating Inc.)To Whom this my concern,I had my Air Conditioning unit serviced by Sandy Stender, technician for Crispy Air & Heating Inc on Friday, April 17th, 2020. From upon arrival to completion Sandy went over everything about my Air Conditioning unit and was very professional & polite and practiced responsible Social Distancing with taking precautionary measures with everything around Covid_19. Overall, I was extremely comfortable and impressed with Sandy and Crispy Air & Heating, Inc and highly recommend them both.Sincerely,David Valenti

Nusrum Iqbal

2 years ago

Excellent service. Very timely and professional. Andrew did an excellent job. He was very professional, knowledgable and honest. Really impressed with his integrity and professionalism . I would highly recommend Crispy air and heating INc . Dr Nusrum Iqbal

Kinetic Investments

4 years ago

The tech that came out did not have the knowledge to fix the issue with a heat pump that wasn't blowing cold air. Spent hours working, said it was fixed and left. It was not fixed so he had to return the next day and again said it was fixed. It worked for the rest of the summer. But in winter we found the building was cooled down to 45 degrees because our system was blowing cold air when the thermostat requested heat. When another company came to diagnose they said the control board had been bypassed to get the A/C to work. So the tech from Crispy Air and Heating had done that without informing us, knowing the system would not work correctly in winter. Or perhaps he was not knowledgeable enough to even known what he was doing, but suffice it to say, we've had to spend hundreds of dollars in additional repairs and probably hundreds of dollars more in wasted energy on cooling a structure to 45 degrees. When called to get resolution we were repeatedly told a Manager would call us back to resolve and we never received a call back. A complaint has been filed with the ROC.

David Ouldhouse

2 years ago

Garrett is a great reflection of your company. He was able to determine the problem, explain it to us so that we understood. Then went about repairing it in a very professional and prompt manner. Thank you

Andrew Gomez

2 years ago

I had the best experience with Crispy Air, the lead installer Tony was very professional, and that goes for the rest of his team as well. Overall good company, highly recommend!

Rick Hodges

2 years ago

We have had them twice to fix our A/C unit. They are very professional, Kory was very pleasant and took care of both service calls. I totally recommend this company.RegardsRick H.

Donna McMinn

2 years ago

This is concerning Garrett Gearhart. He came to my parent’s house yesterday, 8-11-20 to work on their A/C unit. He was on time, wore a mask, (greatly appreciated under the circumstances), was very professional. Went out back, took care of the problem, came back in to check things out and told my husband what the issue was. Very pleased with how he handled things.

Kim Morgan

4 years ago

American Home Shield referred this company to me for a broken furnace on Sat. 11/10/18. (We've had no heat since Friday) First appointment scheduled for Sunday 11/11/18, no call, no show. Second appointment scheduled for Monday 11/12/18, no call, no show. When i called them on Monday @ 5:10 PM (appointment was between 1-5) they said they never heard of me. I canceled the appointment, and my American Home Shield contract and had my furnace repaired 1 hour after the call to a local company. If i could give less than 1 star, I would!!

mark97009

2 years ago

I use Crispy Air and heating to maintain my HVAC. They always do a great job, The last job I needed some work done on the ducts. Nick Wilkerson did an excellent job!

Dan King

3 years ago

***AVOID AT ALL COST***My A/C has been out for 2 weeks now because these guys don't know what they're doing. We're having to stay in hotels we don't really have money for, because my house won't get below 95°.They show up then leave 5 minutes later with no work done, they reschedule you days later with no option but to swelter. The time window they give is from 8 a.m. to 8 p.m. (a simple morning or afternoon would be nice so I know when to run errands.) When they have done repairs the unit brakes again the next day.My son and I both have neurological issues. It's 115° for at least another week. If their failed service harms our health they will have legal issues to deal with on top of shotty work.

Denice Wilson

2 years ago

Sandy and Q are my heroes, they were the forth set of techs out to my home and they got my swamp cooler up and running, very polite, quick and thorough. I will absolutely recommend Crispy Air and Heating to friends and family. Thankbyou so much

Inez Medina

2 years ago

Technician was rude because I asked questions about my system and what repairs he was going to complete. He didn't like being questioned, became hostile and I had to ask him to leave. He was very unprofessional and stomped out of my house like a 2 year old having a tantrum.

Jeff Schultz

3 years ago

Crispy Air did a fantastic job diagnosing and repairing our AC unit. Brandon was super knowledgeable and had an excellent demeanor and attention to detail.

Sharon Horvath

2 years ago

This company is reliable, honest,professional,knowledgeable and
great to work with. I highly recommend Crispy
Air and Heating for all your HVAC needs.

Rachel Thuilot

2 years ago

Was very pleased with Technician, Garrett Gearhart on his timeliness, efficiency and how quickly he resolved our AC issue on a 115 degree Arizona day. I would definitely recommend. Thank you!

Brooke Hills

2 years ago

Our ac broke down in mid summer and our house was at 95 degrees and Garrett showed up within the hour! He was quick to fix the problem and get our ac up and running again, he was awesome!

Christine Mitchell

3 years ago

I needed AC repair and was sent to crispy air from a friend. Nick the technician was on time, polite, and knowledgeable. Would highly recommend to anyone.

Edward Stark

2 years ago

He called and was here about an hour before I was waiting for him. He found the problem, replaced the part and he was very polite in telling me what was replaced and then he turned up the thermostat to run the furnace and told me to set the thermostat the temperature to where I want it. and then he said goodbye and departed. He was very friendly too.

patrick oneil

2 years ago

Garrett Gearhart was absolutely terrific! He explained the repairs he was making, and did a great job. AC is incredibly cold and I couldn't be happier. Thanks. Garrett!

Renea Johnson

2 years ago

Brandon sent a text that he was on the way. He arrived and went straight to resolving the problem. He asked if I had questions and he patiently and professionally provided answers or guidance on our a/c units. He provided the diagnostic results and gave a resolution to what could be the problem with our limited air flow. Thanks Brandon

Mary Baty

a year ago

Found through home warranty but would definitely recommend and use in the future. On time, good communication, fixed promptly (yes had all the parts needed not knowing anything about what was wrong).

Johnnie Chesser

4 years ago

I thought this company would be more on the ball, but they refuse to take phone calls, and when you call its 1 to hours wait time.. I called 4 times yesterday, nothing, waiting on them to follow thru. I used them for Home Warranty company and they will not return calls. I paid $75 for them to come out and he did nothing. I knew what was wrong I told him, he agreed and then started ghosting me. I am fed up with this treatment.

Monk Lipp

4 years ago

These guys came it to fix a leaking drain pan on a functional AC unit, and destroyed it and dumped all the refrigerant in the process and then took the coil. I have been without AC for two weeks because of their incompetence. It worked before they arrived and it hasn't worked since their departure.Do not use this company!!!!!¡¡!!!!!!

Salina Simms

a year ago

We had a great experience with John Perez our technician. He was very helpful and informative about our options. Look forward to doing more business with this company in the future.

JO Ann Allison

4 weeks ago

Garrett found a potential future problem and fixed the situation.

Laurie Trio

11 months ago

Nino, Eddie and Lalo were awesome! On time and did a terrific job. Professional and efficient! So pleased!

KATELYN GOBBLE

2 years ago

We have always had a great experience with Crispy Air & Heating. We signed up for the three year service and couldn’t be more happier with the technicians and seal service we get every time they come out.

Kirk Edelman

7 months ago

Brandon was very personable, listened well and took the time to explain things that were, I am sure, very elementary to him but caused me great concern. In doing so, I did not feel like he was talking down to me..

Anna Noriega

a year ago

Brandon was great. My clients were attempting to purchase the property & have Crispy Air install the A/C unit. Unfortunately our negotiations turned south and we weren't able to have Brandon install it. Pricing, communication and going the extra mile puts Crispy Air apart from everyone else I called. However, we will be using Crispy Air in the future for all my real estate clients!.

Tessy Adams

a year ago

Had mini split installed, Tony and the installers were pleasant & cleaned up after themselves. I will use them for all me HVAC needs.

Chris A

a year ago

Kody and Nino are very professional and customer centered which is hard to find. Great tech’s got the job done! Will definitely use them again!

David K. Wooten

2 years ago

Garrett did a great job, friendly & helpful, he diagnosed the issue quickly. Made the repairs and our A/C worked again.

Ramya Chowdary Battineni

2 years ago

Garrett Gearhart was very professional and got the job done ✅ in time. We are not allowing outside footwear into the house during pandemic times and he obliged our request and got shoe covers.

D Satch

2 years ago

Nick was great. He fix the issue fast and was very friendly. Great service all the way around. Would refer them to anyone with A/C issues.

Cindy Mabie

4 years ago

Technition Brandon texted to say he was on his way. Showed up at the agreed upon time on a Sunday. Diagnosed and fixed the issue in 45 min. Very polite. Would recommend this company.

T Tellez

4 years ago

I would highly recommend this company! I’ve used them since they went into business. The technicians have been awesome. And most importantly they have stood by their work to make sure I was up and running. Thank you Crispy Air!

Zyrelle Encontro

2 years ago

I just want to say thank you to Nick for fixing our AC!! He was very professional, on time, and knew right away what was wrong with our AC!! Thank you so much Nick for saving my family from this AZ heat!! ?

marbin barrios

2 years ago

Love this company. came out and got my ac running in one hour!!!!!! can't stress this enough. our tech was dandy. great guy! loyal customer from here on out!!!

Jamie Newman

10 months ago

I called this morning because my upstairs a/c went out yesterday evening, John was out right away to fix it. Thank you so much for your speedy service!

Tom Buck

4 years ago

If I could give them Zero stars I wouldDont bother with this company. Air went out Thursday they couldnt come out Friday and tell me they will be at my place between 10 and 2 on Saturday. I explained to them I needed to be at work at 2 and they promised they would send someone out early. I sat and waited with my family in 95 degree heat waiting for service. No call and no show. I tried calling to find out what was going on and no one at the office can even bother to answer the phone. Now I have had to call out of from work in hope's someone will still show up. And yet we still sit here in our home in this un bearable heat. Find another AC company and dont let your Home insurance people go with Crispy Air and Heating

Liz Williams

2 years ago

Technician came, identified the problem with our heat pump & had it repaired quickly. Would definitely recommend Crispy Air & Heating.

Anne Marie Ami Cannon

2 years ago

Garrett was awesome! Pleasant to work with. Very professional. Was totally Covid safe. We will request him in the future.

Kailey Kappes

2 years ago

I had a wonderful experience with Crispy Air. Tony and the team that came to my home were extremely professional and answered all my questions. They did a great job!!

Erna Kramer

3 years ago

Love these people! My heater went out, they were very prompt getting to my home. Had my home warm and cozy in no time. Thank you. Erna is my granddaughter. Can’t seem to delete her name. I am Brenda Kugler.

Martin Griner

2 years ago

Have used this company for installs, referrals andservice. Nick is punctual, honest and very knowledgeable. Would recommend them highly.Actually getting ready to use them for maintenance again!

Reco Napier

2 years ago

Sandy is a very knowledgeable and professional technician. He checked my units and gave me great advice. I would use this service again because of him.

LALA Nixon

a year ago

They were there on time, 11:00, worked straight through to completion about 3:00-3:30. Didn’t take any breaks that I saw. Polite and clean, and didn’t leave mess.

Arthur Stillwell

2 years ago

Had a bad experience with another company and went with Crispy Air instead. Garrett showed up on time, wore a mask, and was very thorough.

samantha fields

2 years ago

Nick was awesome! Very knowledgeable and very honest! Answered all of my questions and made sure I understood everything. Never tried to “up-sale” me.

Anita Simmons

2 years ago

Thank you for fixing my heater so quickly. Garrett & Sandy were very professional. Didn’t make any mess, explained everything and I would highly recommend.

Kyle Lafavor

a year ago

Our home owners insurance sent these people to us and we were totally ripped off they did not fix the AC they used the wrong part and we were charged for 11 pounds of freon when our AC only holds 5.1 tried resolving this matter with them they offered us $200 of are $715 bill The Tech that performed the service released freon into the atmosphere just got done filing report with EPA News channel 3 is next Do not use these people

David Ordonez

2 years ago

Garrett was professional and personable. He assisted with an A/C issue. He was able to identify the issue rather quickly and repair it in a flash!!

Melissa Miranda

2 years ago

We had Kenny from Crispy air out. He fixed our unit in no time. Very happy with the service.

Deborah Kramer

2 years ago

Arrived on the time he promised. Technician was Garrett. He was friendly and quick and cleaned up after himself while respecting social distancing.

Juanita Shroll

2 years ago

I have American Home Shield is how I came to know this business they just finished installing a unit on the roof of my house very pleased with the whole experience definetly would use them again they took the time to give me every option available very honest company if you need service this is the best company to go with

Jason

2 years ago

Nick was great. Professional, answered any questions I had, and was super helpful. Would definitely use again due to his service.

sarah prince

2 years ago

Nick has been our trusted AC guy for the last two years! Quality service, knowledgeable and professional! Highly recommended!

M Hoff

2 years ago

this company was great. garrett was early and fixed the problem fast. thanks crispy for saving me from the first warranty company.

Marge Hettenbaugh

a year ago

They have always been on time, neat, considerate. Willing to discuss your concerns and solutions. Have always performed per discussions and promises and have stood behind their products and technicians.

C C

2 years ago

Garrett came to my home did a fantastic job on my air conditioner he was kind and courteous and knowledgeable I would recommend this company

James Mitchell

2 years ago

Always great customer service with Crispy Air. Techs are very knowledgeable and friendly. Thank you Sandy and the office staff members.

Brian Mitchell

3 years ago

Crispy air was contracted by home warranty and I am impressed. Nick was prompt knowledgeable and professional.

Susanna P

8 months ago

Nino, was great, arrived early and was so polite, helpful and efficient!

Patsy Woodbury

2 years ago

I have always had a good experience with Crispy Air and Heating. All the techs are kind and professional. Easy to schedule with.

Ron Fischel

a year ago

Awesome turnaround time from call for service to service call. Andrew/technician was professional knowledgeable & HONEST.

Jenelle Petro

2 years ago

Sandy was polite, professional and got the job done. Only 4 stars bc it took 2 days for them to come out.

John Herber

a year ago

They did a very professional service on my air conditioning and was very fair or not I took care of the problem right away in a timely matter.

Jayro Phillips

2 years ago

My tech Garrett was awesome!! Was easy to talk to and got the job done quick. Very professional

Steve Henderson

a year ago

Worst customer service experience ever. Showed up early then cursed at me that I was not there. Refused to refund or complete work.. NEVER USE THIS COMPANY

Carolyn Peterson

2 years ago

Thank you Sandy, from Crispy Air for replacing our ac fan motor and filters! We appreciate your professionalism and great quantity of work!!

John Zeilinger

11 months ago

Very professional and on time. They explain everything before they do the work and explain everything after the work is done.

Erin Willis

a year ago

Very friendly, clear communication, and timeliness. Plus, they give a discount for teachers! I would recommend.

Maureen Brukardt

a year ago

I INITIALLY USED THIS COMPANY LAST SUMMER TO REPLACE MY HVAC THEY WERE WONDERFUL .MOST RECENTLY I ARRIVED HOME AT 8:00PM TO FIND MY AC NOT WORKING CALLED &LEFT MSG ON THEIR PHONE. WAS CALLED NEXT DAY @7:30 AM[SATURDAY] THEY SCHEDULED ME FOR SAME DAY CALL. IF THAT ISNT GREAT SERVICE I DONT KNOW WHAT IS NOT ONLY DID THEY FIX MY A C THEY CHANGED MY FILTERS THEY ARE GREAT I HIGHLY RECOMMEND THEM

Justin Marsh

4 months ago

They're Trane Certified and always fix the issue.

Jesse

11 months ago

Will not work with customers and are way over priced. The girl speaks with attitude in her voice and doesn't have the answers to half the questions I ask

Marissa Campos

a year ago

Cody and his assistant where great!! Not to mention Ali from the office, she was the nicest and very helpful.

C G

2 years ago

Kenny was knowledgeable, on time and professional. He had our AC motor replaced and up and running in no time! Thank you Kenny!

Yash Bash

9 months ago

Jason is very friendly and great at what he does!

christopher solorio

2 years ago

Mr Garret Gearhart was excellent fast, efficient, and knows his way around every problem that came his way, would for sure recommend this company

Wendy Gillott

3 years ago

This company is the best in the West! They always have a quick response time, are friendly and knowledgeable. I would not use anyone else. Thank you for keeping our family cool!!

Bev Wilson

2 years ago

I would like to thank Crispy Air and Heating for their fast response. Garret was awesome and very professional!! Thank you again we are nice and cool now

Tyler Del Cotto

4 years ago

Going on two weeks 4 techs and 10 broken promises with this company they can’t fix my AC and have tried to fix the same thing 5 times instead of just finding out what’s wrong with it. If I could give 0 stars I would

janet smith

a year ago

The service was professional, and the contractor Sandy was courteous, knowledgeable and down to earth. He answered all my concerns

Kat Roland

2 years ago

I had Sandy come to my house and when he was there he was a fast worker and did an excellent job!!!! I would recommend him to anyone!!!!

Ashley Simonson

2 years ago

With summer hours I love that they give you a heads up it’s going to be a while, they works as fast as they can but also put the quality into their work so it’s done the first time!

D Seiverd

10 months ago

Their refrigerant costs are outrageous and is a prime example of price gouging.

John Herber

a year ago

My service tech, Garrett what is the best. Very courteous and conscientious.

Scott Anderson

2 years ago

Great experience with Nick! Super helpful and got the A/C fixed. Woupd recommend and use them again!!

Ronald Ayala

2 years ago

Richard was super friendly and knowledgeable. He explained everything in detail to me and fix my AC! Thank you Richard!!

George Sangar

2 years ago

Nick was great! He came to my house and was very professional. He answered all my questions!

Diana Brown

3 years ago

Very nice people in this company. Helped me get a new furnace which was badly needed. Works great and now I'm warm!

jdog dad

a year ago

Garrett and John came out and did a great job, very friendly and professional. I would recommend then highly

Savannah Lozano

2 years ago

Kodie is the best Tech out there he was friendly, honest and got the job done well.

Kregore520

2 years ago

garrett was the man fixed my swamp cooler and thermostat so fast and was very polite and courteous.

Jim Sumey

2 years ago

Nick does too notch work and is very efficient. Can't say enough good things about him and the staff at Crispy.

lewis crouch

2 years ago

Highly professional and cordial repairman. Recommend Garrett to repair your AC unit

Ralph Dalessandro

3 years ago

I don't hate this place great Professional Service my air conditioning was fixed the day they said they were coming I will use them again and again I will recommend them to all my friends great service five stars thank you

Susan M (EssTheMystic)

2 years ago

Nick showed up to do a tune up on our heater and was very quick and very friendly and got the job done!

Matthew Brady

2 years ago

Nick was very nice and friendly, he got the job done quickly. I would highly recommend this company

Champagne Problems

2 years ago

Nick serviced me!!! He was incredible. It didn’t take long at all. It was so hot!

Rosanna Almodobar

2 years ago

Sandy was super professional. He was able to fix our issue and answer all of our questions! Thank you!

kilo gram

a year ago

Great service, ac down for a few hours, they came right away, n fixed my issue..

sean harrison

2 years ago

Great service. Nick was our technician and he explained everything he was doing.

Yvette Barrett

4 years ago

BEWARE. Horrible absolutely Horrible. Worst service ever. I have been with out air for a month. They have no clue. Didn't do any work and tried to collect $$1275. Up front. Over the phone. Wanted my bank account info.

Roger Bostic

8 months ago

Great tech. Good people to work with.

Dawn Collins

2 years ago

Showed up early, took care of our problem quickly and with no fuss. Nick was great. Thank you!

Sergio Zozulenko

2 years ago

Been dealing with Brandon & crew for years for all my AC needs. Top notch all the way-!!!

Kelly Hodge

2 years ago

Garrett was on time and professional. I would use Crispy Air again!

Sally Voita

2 years ago

Great work! Sandy fixed the issue quickly and efficiently. I will definitely use them again.

Ron Rocco

2 years ago

Very impressed. They were professional, timely and enjoyable to work with. Would definitely recommend them.

Casey Kupisch

4 years ago

These horrible techs put the wrong capacitor on my unit, caused it to fail in the dead of summer and could have burned my house down. No idea how they are still in business.